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dbMotion Solution (HIE) Comments
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KLAS VP of Research / Strategy, Clinical - Coray Tate
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Coray Tate

VP of Research / Strategy, Clinical

coray.tate@klasresearch.com

801-404-5265

 
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User Commentary

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Director

Service and Support

I don’t feel like I have ever had a reason to need one of the vendor’s executives. I am getting...

Jan 2021
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Director

Implementation and Training

Getting training is kind of a long process because we have to go through Allscripts. We could be to...

Jan 2021
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Director

Functionality and Upgrades

dbMotion Solution helps us internally to share data within our own walls quite a bit better than...

Jan 2021
(0)
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Director

Functionality and Upgrades

On dbMotion Solution, I kind of get the most current things flashed in my face. That is good in a...

Jan 2021
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Director

Functionality and Upgrades

dbMotion Solution works fine if users are looking to aggregate Allscripts' products exclusively.

Dec 2020
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Director

Relationship

We have generally found that Allscripts doesn't make promises, so I don't think I would purchase...

Dec 2020
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CIO

Functionality and Upgrades

I love the product, but with a new year beginning and with COVID-19 happening, no one is thinking...

Dec 2020
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Analyst/Coordinator

Service and Support

The support for dbMotion Solution is okay. Things don't happen within a day like I would like them...

Nov 2020
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CIO

Service and Support

We have had a few little blips with the quality of the product and upgrades. Sometimes it took us a...

Nov 2020
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CIO

Functionality and Upgrades

There is a lot of flexibility in how we organize documents and display them in the system. dbMotion...

Nov 2020
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CIO

Service and Support

Through COVID-19, I rated Allscripts' support highly. They provided us with a really nice dashboard,...

Nov 2020
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CIO

ROI / Cost (care and feeding)

We have had to have some discussions with Allscripts about cost. I don’t feel like I am being...

Nov 2020
(0)
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CIO

Implementation and Training

Allscripts' training was very good when the product went up. They brought in a really good team.

Nov 2020
(0)
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Director

Interfacing and Integration

dbMotion Solution is not very helpful with interfaces. The patient matching function is something...

Nov 2020
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Manager

Future Outlook

dbMotion Solution is not part of our long-term plans. We are planning on moving to an all-inclusive...

Sep 2020
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Manager

Implementation and Training

Allscripts keeps their promises. They actually went above and beyond with the implementation. They...

Sep 2020
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Manager

Lessons Learned

Allscripts has worked very well with us. We have been a difficult client for lots of different...

Sep 2020
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Manager

Functionality and Upgrades

dbMotion Solution is a good product. It does what Allscripts says it should do.

Sep 2020
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Director

Relationship

The support from Allscripts is good because we have regular calls with one of Allscripts'...

Sep 2020
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Director

ROI / Cost (care and feeding)

dbMotion Solution is very cost based. If an organization is an Allscripts champion and has many...

Sep 2020
(0)
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Director

Functionality and Upgrades

We can do everything that we need to do in dbMotion Solution, and there are additional things being...

Sep 2020
(0)
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Director

Functionality and Upgrades

dbMotion Solution has the capability of getting other systems' data on the fly using HIE protocols,...

Sep 2020
(0)
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Director

ROI / Cost (care and feeding)

dbMotion Solution isn't part of our long-term plans. We will probably move to an EMR-based HIE and a...

Sep 2020
(0)
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Director

Relationship

Allscripts doesn't keep all of their promises, and Allscripts' sales are hard to get to. We want to...

Sep 2020
(0)
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Director

Implementation and Training

Allscripts' implementation seemed pretty good. When we are paying them money, they are very active...

Sep 2020
(0)
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Director

Service and Support

There have been times when we have had issues or system downtime with dbMotion Solution, and we have...

Sep 2020
(0)
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Director

Relationship

The vendor is a good partner, and they try to help out whenever they can. We have direct access to...

Sep 2020
(0)
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Director

ROI / Cost (care and feeding)

A challenge in working with the vendor is they have a need to generate project packs. The project...

Sep 2020
(0)
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Director

Functionality and Upgrades

One of our concerns is the downtime. The project packs that the vendor puts out have to be developed...

Sep 2020
(0)
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Director

Technology

The system being part of our long-term plans is debatable. We don’t have a better solution, but we...

Sep 2020
(0)
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Director

Service and Support

The vendor did a lot for us during the COVID-19 crisis. They came to the table with an offering for...

Sep 2020
(0)
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Director

Implementation and Training

Allscripts’ training is a big problem. The vendor is terrible at training, and they are terrible at...

Sep 2020
(0)
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Director

Interfacing and Integration

We have run into some performance issues that have been problematic for some of our end users. The...

Sep 2020
(0)
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Director

Functionality and Upgrades

I believe we are getting our money’s worth with where we are right now. The system is really...

Sep 2020
(0)
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Director

Technology

Allscripts delivers new technology, but they are usually a little bit behind. We have internal...

Sep 2020
(0)
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Director

Service and Support

Allscripts’ organization has changed a lot. The vendor’s ability to keep promises varies across the...

Sep 2020
(0)
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CIO

Functionality and Upgrades

We have been trying to transition to an upgraded version of dbMotion Solution for an extended period...

Aug 2020
(0)
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VP/Other Executive

Interfacing and Integration

dbMotion Solution didn’t end up working well to support our population health goals, so I haven’t...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We are using dbMotion Solution in a background state right now. It is being used, updated, and kept...

Aug 2020
(0)
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CIO

Functionality and Upgrades

We really haven’t had a lot of problems with dbMotion Solution. The product is not as problematic as...

Jul 2020
(0)
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CIO

Relationship

Allscripts has kept their promises with the product because I can’t hold our dislikes against them....

Jul 2020
(0)
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Manager

Service and Support

There is one piece of the product that we have been struggling with that Allscripts is trying to...

Jun 2020
(0)
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Manager

Relationship

None of our vendors is really proactive. Allscripts probably has the most proactive service just...

Jun 2020
(0)
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Manager

Relationship

Allscripts has been amazing. We have actually done really good work with them regarding COVID-19....

Jun 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We are currently evaluating an integrated solution. The challenge is that dbMotion Solution is great...

Mar 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We have worked on road maps for years, and we have looked at what is coming. Allscripts lacks the...

Mar 2020
(0)
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