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KLAS Research Director - Tanya Egbert
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Tanya Egbert

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tanya.egbert@klasresearch.com

801-404-5422

 
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User Commentary

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CIO

Allscripts' revenue cycle does better than their clinical side, but we have some baseline...

Mar 2021
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Manager

We have been looking at other things, but we haven’t made the move or considered moving to anything...

Mar 2021
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Manager

The word out there is that the vendor nickel-and-dimes, but I think they are no different than any...

Mar 2021
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Manager

It would help the vendor's training if they provided more information and looked at the system more...

Mar 2021
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Manager

There are a lot of places where it would be nice to have notifications at a more precise level and...

Mar 2021
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Manager

Once the users get educated, they understand the system. There are a lot of little tweaks that need...

Mar 2021
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Manager

There is a need for more advancement in the system’s technology in terms of what can or cannot be...

Mar 2021
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Manager

I love the product; it is a great piece of software. But it is hard to upgrade. Overall, it is a...

Mar 2021
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Director

Allscripts doesn't respond quickly at all. I don't really get anything from them. I contact...

Jan 2021
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Director

Our satisfaction with Allscripts will most likely stay the same throughout the year. I wouldn't be...

Jan 2021
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Director

There are no problems with implementing upgrades. Allscripts makes that really easy. They upgrade...

Jan 2021
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Director

I didn't really get any training from Allscripts. I just learned the product myself and asked people...

Jan 2021
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Director

I generally know where to go, but there are still things about the product that I don't like. When I...

Jan 2021
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CIO

We are migrating systems, but the Allscripts platform has served us well. If we didn't have other...

Nov 2020
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CIO

Allscripts has many products. Allscripts’ system has worked very well for us. It has brought us very...

Nov 2020
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CIO

We have entities that use Allscripts' Supply Chain Management in accounts payable and finance. We...

Nov 2020
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CIO

Allscripts’ ERP system has a little weakness. Usually, ERP systems not only have functionality for...

Nov 2020
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CIO

We have had other relationships with Allscripts in our ER system. But Allscripts has really improved...

Nov 2020
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CIO

If a potential buyer were looking for an AI, this system would not be right for them. But for...

Nov 2020
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Director

Every upgrade or hotfix that we have performed has tested us in one way or another. Nothing has been...

Nov 2020
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Director

Before COVID-19 hit, we had an RFP out there to replace the product. We are seriously considering...

Nov 2020
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Director

Allscripts’ support is excellent. Their technicians are exceptional. They are supportive,...

Nov 2020
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Director

Allscripts is not proactive. They do not troubleshoot things ahead of time.

Nov 2020
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Director

There are some 1099 issues and some processing issues. There are expense-reporting issues. When we...

Nov 2020
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Director

I do not feel that Allscripts is invested in being state of the art or best in class. Allscripts is...

Nov 2020
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Analyst/Coordinator

In an upcoming upgrade, we anticipate one inventory feature that we will get for handhelds. We will...

Oct 2020
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Analyst/Coordinator

Allscripts has kept some of the same support analysts. Over time, they have lost a few, so that...

Oct 2020
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Analyst/Coordinator

I don’t know whether we have asked for anything from Allscripts that we have been charged for. They...

Oct 2020
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Analyst/Coordinator

We will probably start looking at some other vendors if we decide to go away from Allscripts. We...

Oct 2020
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Director

There is a lack of support and a lack of development of the product. That is what we have seen, and...

Sep 2020
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Director

The vendor's support is horrible. It needs to be majorly revamped. Enhancements come very, very...

Sep 2020
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CIO

We have been using the Allscripts product for many years, and it has worked well, though assistance...

Sep 2020
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CIO

In terms of cost accounting, the system does the job our person needs to do every month. That person...

Sep 2020
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CIO

I would say that if Allscripts wants to have a marketable product, they need to sell it as a product...

Sep 2020
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CIO

The product has the features that we want to use, and we are doing a lot to focus on integrating...

Sep 2020
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