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User Commentary

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Director

Allscripts doesn't respond quickly at all. I don't really get anything from them. I contact...

Jan 2021
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Director

Our satisfaction with Allscripts will most likely stay the same throughout the year. I wouldn't be...

Jan 2021
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Director

There are no problems with implementing upgrades. Allscripts makes that really easy. They upgrade...

Jan 2021
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Director

I didn't really get any training from Allscripts. I just learned the product myself and asked people...

Jan 2021
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Director

I generally know where to go, but there are still things about the product that I don't like. When I...

Jan 2021
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CIO

We are migrating systems, but the Allscripts platform has served us well. If we didn't have other...

Nov 2020
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CIO

Allscripts has many products. Allscripts’ system has worked very well for us. It has brought us very...

Nov 2020
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CIO

We have entities that use Allscripts' Supply Chain Management in accounts payable and finance. We...

Nov 2020
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CIO

Allscripts’ ERP system has a little weakness. Usually, ERP systems not only have functionality for...

Nov 2020
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CIO

We have had other relationships with Allscripts in our ER system. But Allscripts has really improved...

Nov 2020
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CIO

If a potential buyer were looking for an AI, this system would not be right for them. But for...

Nov 2020
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Director

Every upgrade or hotfix that we have performed has tested us in one way or another. Nothing has been...

Nov 2020
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Director

Before COVID-19 hit, we had an RFP out there to replace the product. We are seriously considering...

Nov 2020
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Director

Allscripts’ support is excellent. Their technicians are exceptional. They are supportive,...

Nov 2020
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Director

Allscripts is not proactive. They do not troubleshoot things ahead of time.

Nov 2020
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Director

There are some 1099 issues and some processing issues. There are expense-reporting issues. When we...

Nov 2020
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Director

I do not feel that Allscripts is invested in being state of the art or best in class. Allscripts is...

Nov 2020
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Analyst/Coordinator

In an upcoming upgrade, we anticipate one inventory feature that we will get for handhelds. We will...

Oct 2020
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Analyst/Coordinator

Allscripts has kept some of the same support analysts. Over time, they have lost a few, so that...

Oct 2020
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Analyst/Coordinator

I don’t know whether we have asked for anything from Allscripts that we have been charged for. They...

Oct 2020
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Analyst/Coordinator

We will probably start looking at some other vendors if we decide to go away from Allscripts. We...

Oct 2020
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Director

There is a lack of support and a lack of development of the product. That is what we have seen, and...

Sep 2020
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Director

The vendor's support is horrible. It needs to be majorly revamped. Enhancements come very, very...

Sep 2020
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CIO

We have been using the Allscripts product for many years, and it has worked well, though assistance...

Sep 2020
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CIO

In terms of cost accounting, the system does the job our person needs to do every month. That person...

Sep 2020
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CIO

I would say that if Allscripts wants to have a marketable product, they need to sell it as a product...

Sep 2020
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CIO

The product has the features that we want to use, and we are doing a lot to focus on integrating...

Sep 2020
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Analyst/Coordinator

Our latest update of Allscripts Fiscal Management was a while ago, and it was a big update. I...

Jun 2020
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Analyst/Coordinator

It is hard to train people on Allscripts Fiscal Management. The system requires a lot of clicking...

Jun 2020
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Analyst/Coordinator

One of the challenges we see is that Allscripts has some bugs in their system that we have been...

Jun 2020
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Analyst/Coordinator

Initially, we heard from Allscripts that they were not going to push for a product that was cloud...

Jun 2020
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Analyst/Coordinator

Allscripts’ account management is responsive, but on the financial management side, I would say the...

Jun 2020
(0)
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Analyst/Coordinator

The solution is pretty solid. We usually don't have any issues, but when we do, Allscripts is able...

Jun 2020
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Analyst/Coordinator

In every conversation we have with Allscripts, they are asking about the status of our RFP and are...

Jun 2020
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Analyst/Coordinator

Allscripts' support during the COVID-19 crisis is pretty much the same as it was before because we...

Jun 2020
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Director

I am not sure whether we would buy the system again. Our plan is to look at what is on the market....

Mar 2020
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Director

I think Allscripts keeps their promises because I would hear about it if they didn’t.

Mar 2020
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Director

Allscripts nickel-and-dimes at times.

Mar 2020
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Director

Allscripts has an average foundation. They aren’t horrible, but if I am going to have an average...

Mar 2020
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Director

I don’t think Allscripts has been as innovative as I need them to be. I don’t like that we aren’t...

Mar 2020
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Director

The system absolutely creates purchase orders and gets them out the door because that is what the...

Mar 2020
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Director

The system is clunky and outdated, and there should be things that are part of a standard that we...

Mar 2020
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Manager

The vendor’s executives are not very involved. We only really reach out to their executives when...

Mar 2020
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Manager

Everything went smoothly with the implementation for our last upgrade. The product works. We know...

Mar 2020
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Manager

The ease of use for end users is kind of questionable. We have different levels of users, so the...

Mar 2020
(0)
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Manager

The product produces the outcomes that we are expecting. I definitely would recommend it. I have...

Mar 2020
(0)
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Manager

The product could be more configurable so that the user has more options. For example, the report...

Mar 2020
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Manager

The only improvements I would like to see have to do with the ability to configure, the reporting,...

Mar 2020
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Manager

The vendor has outstanding support. But the application isn't as flexible in its reporting as it...

Mar 2020
(0)
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Manager

The vendor does optimization visits. When people are a few months into having the new software, the...

Mar 2020
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Manager

We use the financial, supply chain, and surgical pieces. We reached out to another company to handle...

Mar 2020
(0)
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Analyst/Coordinator

Our package makes us pay one fee, and we can call the vendor anytime. The vendor doesn’t charge us...

Mar 2020
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Analyst/Coordinator

I don’t know whether I would buy the solution again. I would have to do a lot of research on that...

Mar 2020
(0)
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Analyst/Coordinator

The last upgrade didn’t go well. In the past, we have done all our own upgrades. We didn’t have the...

Mar 2020
(0)
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Analyst/Coordinator

The vendor’s training definitely could have been better. The vendor was here longer than they needed...

Mar 2020
(0)
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Analyst/Coordinator

The vendor is supportive. However, McKesson was quicker in terms of contacting us back. The people...

Mar 2020
(0)
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Analyst/Coordinator

We don’t ever see the vendor’s executives. If they are calling, they aren’t talking to me. They may...

Mar 2020
(0)
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Analyst/Coordinator

The system is outdated. When we implemented it several years ago, it was fine. But it hasn’t really...

Mar 2020
(0)
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