Allscripts ERP Solutions Comments

 

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User Commentary

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Director

Functionality and Upgrades

There is a lack of support and a lack of development of the product. That is what we have seen, and...

Sep 2020
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Director

Service and Support

The vendor's support is horrible. It needs to be majorly revamped. Enhancements come very, very...

Sep 2020
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CIO

Lessons Learned

We have been using the Allscripts product for many years, and it has worked well, though assistance...

Sep 2020
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CIO

Interfacing and Integration

In terms of cost accounting, the system does the job our person needs to do every month. That person...

Sep 2020
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CIO

Interfacing and Integration

I would say that if Allscripts wants to have a marketable product, they need to sell it as a product...

Sep 2020
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CIO

Functionality and Upgrades

The product has the features that we want to use, and we are doing a lot to focus on integrating...

Sep 2020
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Analyst/Coordinator

Other Observations & Comments

Our latest update of Allscripts Fiscal Management was a while ago, and it was a big update. I...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

It is hard to train people on Allscripts Fiscal Management. The system requires a lot of clicking...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

One of the challenges we see is that Allscripts has some bugs in their system that we have been...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

Initially, we heard from Allscripts that they were not going to push for a product that was cloud...

Jun 2020
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Analyst/Coordinator

Relationship

Allscripts’ account management is responsive, but on the financial management side, I would say the...

Jun 2020
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Analyst/Coordinator

Service and Support

The solution is pretty solid. We usually don't have any issues, but when we do, Allscripts is able...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

In every conversation we have with Allscripts, they are asking about the status of our RFP and are...

Jun 2020
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Analyst/Coordinator

Service and Support

Allscripts' support during the COVID-19 crisis is pretty much the same as it was before because we...

Jun 2020
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Director

Other Observations & Comments

I am not sure whether we would buy the system again. Our plan is to look at what is on the market....

Mar 2020
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Director

Relationship

I think Allscripts keeps their promises because I would hear about it if they didn’t.

Mar 2020
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Director

ROI / Cost (care and feeding)

Allscripts nickel-and-dimes at times.

Mar 2020
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Director

Other Observations & Comments

Allscripts has an average foundation. They aren’t horrible, but if I am going to have an average...

Mar 2020
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Director

Technology

I don’t think Allscripts has been as innovative as I need them to be. I don’t like that we aren’t...

Mar 2020
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Director

Technology

The system absolutely creates purchase orders and gets them out the door because that is what the...

Mar 2020
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Director

Technology

The system is clunky and outdated, and there should be things that are part of a standard that we...

Mar 2020
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Manager

Relationship

The vendor’s executives are not very involved. We only really reach out to their executives when...

Mar 2020
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Manager

Implementation and Training

Everything went smoothly with the implementation for our last upgrade. The product works. We know...

Mar 2020
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Manager

Functionality and Upgrades

The ease of use for end users is kind of questionable. We have different levels of users, so the...

Mar 2020
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Manager

Functionality and Upgrades

The product produces the outcomes that we are expecting. I definitely would recommend it. I have...

Mar 2020
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Manager

Functionality and Upgrades

The product could be more configurable so that the user has more options. For example, the report...

Mar 2020
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Manager

Implementation and Training

The only improvements I would like to see have to do with the ability to configure, the reporting,...

Mar 2020
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Manager

Functionality and Upgrades

The vendor has outstanding support. But the application isn't as flexible in its reporting as it...

Mar 2020
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Manager

Service and Support

The vendor does optimization visits. When people are a few months into having the new software, the...

Mar 2020
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Manager

Interfacing and Integration

We use the financial, supply chain, and surgical pieces. We reached out to another company to handle...

Mar 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Our package makes us pay one fee, and we can call the vendor anytime. The vendor doesn’t charge us...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

I don’t know whether I would buy the solution again. I would have to do a lot of research on that...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

The last upgrade didn’t go well. In the past, we have done all our own upgrades. We didn’t have the...

Mar 2020
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Analyst/Coordinator

Implementation and Training

The vendor’s training definitely could have been better. The vendor was here longer than they needed...

Mar 2020
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Analyst/Coordinator

Service and Support

The vendor is supportive. However, McKesson was quicker in terms of contacting us back. The people...

Mar 2020
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Analyst/Coordinator

Relationship

We don’t ever see the vendor’s executives. If they are calling, they aren’t talking to me. They may...

Mar 2020
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Analyst/Coordinator

Technology

The system is outdated. When we implemented it several years ago, it was fine. But it hasn’t really...

Mar 2020
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Manager

Functionality and Upgrades

The ease of use with Allscripts' system depends on the user's knowledge of the system. For me, the...

Dec 2019
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Manager

Functionality and Upgrades

It is really beneficial to have access to data, be able to access all the fields and tables through...

Dec 2019
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Manager

Functionality and Upgrades

Customized reporting is a big issue. It is really hard to create a custom report in the system. We...

Dec 2019
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Manager

Implementation and Training

The installation of the application could be more automated so that we wouldn't have to do things...

Dec 2019
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Manager

Implementation and Training

Allscripts and McKesson had some education opportunities for customers, but those are gone now. The...

Dec 2019
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Manager

Service and Support

Allscripts' customer support is always available; it is just a matter of getting the right people to...

Dec 2019
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Manager

Service and Support

Pushing the software to a different level got dropped by McKesson a few years ago when they decided...

Dec 2019
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Director

Service and Support

The vendor has a number that we can call for support. When we call, we get a response pretty quickly...

Dec 2019
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Director

Implementation and Training

We had to pay for Allscripts to come on-site and train the personnel on how to use the product. Our...

Dec 2019
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Director

Future Outlook

The system is part of our long-term plans. We have spent a lot of money getting the system up to its...

Dec 2019
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Director

Future Outlook

Things took a hit when McKesson went to Allscripts. There was a valley where no promises came...

Dec 2019
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Director

Future Outlook

We are not getting our money’s worth because we are so far behind in technology. I think we will be...

Dec 2019
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Director

Relationship

Allscripts has been fine. All vendors have their problems, but the vendors I work with have always...

Dec 2019
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Director

Implementation and Training

Allscripts provided a webinar training. It wasn’t very well done, so I had to pay extra to bring...

Dec 2019
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Director

Interfacing and Integration

The system integrates with our enterprise system and a few other systems.

Dec 2019
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Director

Service and Support

Sometimes we have to ask for certain people. If we don’t get those certain people in the upgrade and...

Dec 2019
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Director

ROI / Cost (care and feeding)

Allscripts really needs to go back to not nickel-and-diming us for every request; that is where...

Dec 2019
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Director

Functionality and Upgrades

The system has made things easy, and the outcomes are very predictable. We know what we want, and...

Dec 2019
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Director

Functionality and Upgrades

I would tell others that the product works as designed, and it is customizable to our needs and...

Dec 2019
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Director

Functionality and Upgrades

Previously, I would have bought Allscripts' fiscal management and materials management products...

Dec 2019
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Director

Functionality and Upgrades

The McKesson products for fiscal management, materials management, and supply chain management work...

Dec 2019
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Director

Relationship

Allscripts isn't proactive. The executives reach out to me, but they are so defensive. The...

Dec 2019
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Director

Functionality and Upgrades

I have spent hundreds of hours this year on system issues with Allscripts products and working on...

Dec 2019
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Director

Service and Support

The customer support people and analysts that we work with at Allscripts are absolutely fabulous. I...

Dec 2019
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Director

Functionality and Upgrades

The upgrade a few years ago was very poor. The issue was that the vendor started the upgrade before...

Dec 2019
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Director

Future Outlook

We are being told that we have to migrate to a different solution for the supply chain. I don't know...

Dec 2019
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Director

Functionality and Upgrades

I would buy Allscripts' services again. I would say the vendor has kept their promises over the...

Dec 2019
 Helpful

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Director

Service and Support

The effectiveness of the ongoing support has gone down since the company became Allscripts. When the...

Dec 2019
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Director

ROI / Cost (care and feeding)

Allscripts didn't make us any promises. They very much nickel-and-dime. The prices have gone up a lot....

Dec 2019
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Director

Technology

One critical function of the product is so poor that it ruins the rest of the product. I have voiced...

Dec 2019
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Director

Functionality and Upgrades

Allscripts has a great product with a lot of potential; the product works so nicely and is stable...

Dec 2019
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Manager

Functionality and Upgrades

The application is really good. For importing, we use a separate system to send over the data. So...

Dec 2019
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Manager

Sales and Contracting

I wouldn’t say that Allscripts keeps all their promises, but they do keep their promises most of the...

Dec 2019
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Manager

Functionality and Upgrades

We are able to look at usage reports in Allscripts' system, and we can see where our utilization is...

Dec 2019
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Manager

Functionality and Upgrades

If someone were looking at the Allscripts system, I would tell that person to look somewhere else....

Dec 2019
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Manager

Functionality and Upgrades

Allscripts Fiscal Management is pretty easy to use. I would tell my peers to vet out all areas of...

Dec 2019
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Manager

Relationship

Interaction with Allscripts' executives is nonexistent. For a long time, we didn’t even know who we...

Dec 2019
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Manager

Functionality and Upgrades

During a lot of the upgrades, Allscripts seems to depend on us to do what we are paying them to do.

Dec 2019
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Manager

Functionality and Upgrades

I foresee that we will have the Allscripts product for the next few years, but we are looking at...

Dec 2019
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Manager

ROI / Cost (care and feeding)

Allscripts tries to keep all of their promises. We have our service agreement with Allscripts, so we...

Dec 2019
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Manager

Implementation and Training

We have had no training from Allscripts. We have asked for training several times, but we have never...

Dec 2019
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Manager

Implementation and Training

The Allscripts product is sufficient. We get what we need, but using it is time consuming. The ease...

Dec 2019
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Manager

Functionality and Upgrades

The reporting is very bad. That is the one thing that I hope Allscripts improves. If Allscripts...

Dec 2019
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Manager

Relationship

Allscripts bought this system from McKesson, and the acquisition was a nightmare. Allscripts bought...

Dec 2019
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Manager

Service and Support

Allscripts' service is pretty good when we call about things. Their service is more reactive than...

Dec 2019
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Director

Other Observations & Comments

We don't really do any ongoing training with the Allscripts product. To a degree, our users have...

Dec 2019
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Director

Other Observations & Comments

The system is straightforward for our end users once they learn it. They can navigate, but doing so...

Dec 2019
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Director

Other Observations & Comments

We really don't have any involvement with the executives. But we don’t expect to have that level of...

Dec 2019
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Director

ROI / Cost (care and feeding)

Allscripts needs to lower their support costs. The cost is astronomical considering that the system...

Dec 2019
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Director

Functionality and Upgrades

There are features that the system doesn’t have. Its account structure is very limited. The system...

Dec 2019
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Director

Interfacing and Integration

Allscripts needs to make the integration between the system and Allscripts Fiscal Management more...

Dec 2019