Allscripts ERP Solutions Comments

 
 View Product Scores

Preferences

   Bookmark

Related Blogs

ERP 2020 Decision Insights

ERP: Moving to the Cloud

Current Time Inside Cache Tag Helper: 11/27/2020 4:48:50 PM and Model.EvProductId = 607

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Want to see full details?

User Commentary

Sort by

CIO

Future Outlook

We are migrating systems, but the Allscripts platform has served us well. If we didn't have other...

Nov 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

Allscripts has many products. Allscripts’ system has worked very well for us. It has brought us very...

Nov 2020
 Helpful

 or  to see details.

CIO

Interfacing and Integration

We have entities that use Allscripts' Supply Chain Management in accounts payable and finance. We...

Nov 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

Allscripts’ ERP system has a little weakness. Usually, ERP systems not only have functionality for...

Nov 2020
 Helpful

 or  to see details.

CIO

Service and Support

We have had other relationships with Allscripts in our ER system. But Allscripts has really improved...

Nov 2020
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

If a potential buyer were looking for an AI, this system would not be right for them. But for...

Nov 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

Every upgrade or hotfix that we have performed has tested us in one way or another. Nothing has been...

Nov 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

Before COVID-19 hit, we had an RFP out there to replace the product. We are seriously considering...

Nov 2020
 Helpful

 or  to see details.

Director

Service and Support

Allscripts’ support is excellent. Their technicians are exceptional. They are supportive,...

Nov 2020
 Helpful

 or  to see details.

Director

Service and Support

Allscripts is not proactive. They do not troubleshoot things ahead of time.

Nov 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

There are some 1099 issues and some processing issues. There are expense-reporting issues. When we...

Nov 2020
 Helpful

 or  to see details.

Director

Technology

I do not feel that Allscripts is invested in being state of the art or best in class. Allscripts is...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

In an upcoming upgrade, we anticipate one inventory feature that we will get for handhelds. We will...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Allscripts has kept some of the same support analysts. Over time, they have lost a few, so that...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I don’t know whether we have asked for anything from Allscripts that we have been charged for. They...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

We will probably start looking at some other vendors if we decide to go away from Allscripts. We...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

There is a lack of support and a lack of development of the product. That is what we have seen, and...

Sep 2020
 Helpful

 or  to see details.

Director

Service and Support

The vendor's support is horrible. It needs to be majorly revamped. Enhancements come very, very...

Sep 2020
 Helpful

 or  to see details.

CIO

Lessons Learned

We have been using the Allscripts product for many years, and it has worked well, though assistance...

Sep 2020
 Helpful

 or  to see details.

CIO

Interfacing and Integration

In terms of cost accounting, the system does the job our person needs to do every month. That person...

Sep 2020
 Helpful

 or  to see details.

CIO

Interfacing and Integration

I would say that if Allscripts wants to have a marketable product, they need to sell it as a product...

Sep 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

The product has the features that we want to use, and we are doing a lot to focus on integrating...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Our latest update of Allscripts Fiscal Management was a while ago, and it was a big update. I...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

It is hard to train people on Allscripts Fiscal Management. The system requires a lot of clicking...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

One of the challenges we see is that Allscripts has some bugs in their system that we have been...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Initially, we heard from Allscripts that they were not going to push for a product that was cloud...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Allscripts’ account management is responsive, but on the financial management side, I would say the...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The solution is pretty solid. We usually don't have any issues, but when we do, Allscripts is able...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

In every conversation we have with Allscripts, they are asking about the status of our RFP and are...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Allscripts' support during the COVID-19 crisis is pretty much the same as it was before because we...

Jun 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

I am not sure whether we would buy the system again. Our plan is to look at what is on the market....

Mar 2020
 Helpful

 or  to see details.

Director

Relationship

I think Allscripts keeps their promises because I would hear about it if they didn’t.

Mar 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Allscripts nickel-and-dimes at times.

Mar 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

Allscripts has an average foundation. They aren’t horrible, but if I am going to have an average...

Mar 2020
 Helpful

 or  to see details.

Director

Technology

I don’t think Allscripts has been as innovative as I need them to be. I don’t like that we aren’t...

Mar 2020
 Helpful

 or  to see details.

Director

Technology

The system absolutely creates purchase orders and gets them out the door because that is what the...

Mar 2020
 Helpful

 or  to see details.

Director

Technology

The system is clunky and outdated, and there should be things that are part of a standard that we...

Mar 2020
 Helpful

 or  to see details.

Manager

Relationship

The vendor’s executives are not very involved. We only really reach out to their executives when...

Mar 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

Everything went smoothly with the implementation for our last upgrade. The product works. We know...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The ease of use for end users is kind of questionable. We have different levels of users, so the...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product produces the outcomes that we are expecting. I definitely would recommend it. I have...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product could be more configurable so that the user has more options. For example, the report...

Mar 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The only improvements I would like to see have to do with the ability to configure, the reporting,...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor has outstanding support. But the application isn't as flexible in its reporting as it...

Mar 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor does optimization visits. When people are a few months into having the new software, the...

Mar 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

We use the financial, supply chain, and surgical pieces. We reached out to another company to handle...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Our package makes us pay one fee, and we can call the vendor anytime. The vendor doesn’t charge us...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I don’t know whether I would buy the solution again. I would have to do a lot of research on that...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The last upgrade didn’t go well. In the past, we have done all our own upgrades. We didn’t have the...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The vendor’s training definitely could have been better. The vendor was here longer than they needed...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor is supportive. However, McKesson was quicker in terms of contacting us back. The people...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We don’t ever see the vendor’s executives. If they are calling, they aren’t talking to me. They may...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Technology

The system is outdated. When we implemented it several years ago, it was fine. But it hasn’t really...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The ease of use with Allscripts' system depends on the user's knowledge of the system. For me, the...

Dec 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

It is really beneficial to have access to data, be able to access all the fields and tables through...

Dec 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Customized reporting is a big issue. It is really hard to create a custom report in the system. We...

Dec 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

The installation of the application could be more automated so that we wouldn't have to do things...

Dec 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

Allscripts and McKesson had some education opportunities for customers, but those are gone now. The...

Dec 2019
 Helpful

 or  to see details.

Manager

Service and Support

Allscripts' customer support is always available; it is just a matter of getting the right people to...

Dec 2019
 Helpful

 or  to see details.

Manager

Service and Support

Pushing the software to a different level got dropped by McKesson a few years ago when they decided...

Dec 2019
 Helpful

 or  to see details.

Director

Service and Support

The vendor has a number that we can call for support. When we call, we get a response pretty quickly...

Dec 2019
 Helpful

 or  to see details.

Director

Implementation and Training

We had to pay for Allscripts to come on-site and train the personnel on how to use the product. Our...

Dec 2019
 Helpful

 or  to see details.

Director

Future Outlook

The system is part of our long-term plans. We have spent a lot of money getting the system up to its...

Dec 2019
 Helpful

 or  to see details.

Director

Future Outlook

Things took a hit when McKesson went to Allscripts. There was a valley where no promises came...

Dec 2019
 Helpful

 or  to see details.

Director

Future Outlook

We are not getting our money’s worth because we are so far behind in technology. I think we will be...

Dec 2019
 Helpful

 or  to see details.

Director

Relationship

Allscripts has been fine. All vendors have their problems, but the vendors I work with have always...

Dec 2019
 Helpful

 or  to see details.

Director

Implementation and Training

Allscripts provided a webinar training. It wasn’t very well done, so I had to pay extra to bring...

Dec 2019
 Helpful

 or  to see details.

Director

Interfacing and Integration

The system integrates with our enterprise system and a few other systems.

Dec 2019
 Helpful

 or  to see details.

Director

Service and Support

Sometimes we have to ask for certain people. If we don’t get those certain people in the upgrade and...

Dec 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Allscripts really needs to go back to not nickel-and-diming us for every request; that is where...

Dec 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The system has made things easy, and the outcomes are very predictable. We know what we want, and...

Dec 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I would tell others that the product works as designed, and it is customizable to our needs and...

Dec 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Previously, I would have bought Allscripts' fiscal management and materials management products...

Dec 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The McKesson products for fiscal management, materials management, and supply chain management work...

Dec 2019
 Helpful

 or  to see details.

Director

Relationship

Allscripts isn't proactive. The executives reach out to me, but they are so defensive. The...

Dec 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I have spent hundreds of hours this year on system issues with Allscripts products and working on...

Dec 2019
 Helpful

 or  to see details.

Director

Service and Support

The customer support people and analysts that we work with at Allscripts are absolutely fabulous. I...

Dec 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The upgrade a few years ago was very poor. The issue was that the vendor started the upgrade before...

Dec 2019
 Helpful

 or  to see details.

Director

Future Outlook

We are being told that we have to migrate to a different solution for the supply chain. I don't know...

Dec 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I would buy Allscripts' services again. I would say the vendor has kept their promises over the...

Dec 2019
 Helpful

 or  to see details.

Director

Service and Support

The effectiveness of the ongoing support has gone down since the company became Allscripts. When the...

Dec 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Allscripts didn't make us any promises. They very much nickel-and-dime. The prices have gone up a lot....

Dec 2019
 Helpful

 or  to see details.

Director

Technology

One critical function of the product is so poor that it ruins the rest of the product. I have voiced...

Dec 2019
 Helpful

 or  to see details.