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FollowMyHealth Mobile Patient Experience (HealthGrid) Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
CIO
We have discontinued using the product. Allscripts failed to deliver functionality and support....
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VP/Other Executive
I wasn’t really excited about the system, but then I was sold on it by the IT and marketing people...
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VP/Other Executive
HealthGrid is very flexible. Their strength is that they are very quick to adapt their product to...
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VP/Other Executive
If I could change anything in HealthGrid, I would probably change their ability to customize certain...
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VP/Other Executive
Allscripts' system is so easy to use and is very intuitive. We don’t really have to train staff...
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VP/Other Executive
Allscripts' system is easy for us to make updates to. We submit a help ticket for the changes we...
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VP/Other Executive
I would like Allscripts' system to be able to upload a picture of a patient's insurance card and ID...
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VP/Other Executive
The Allscripts product is good, and the implementation process is very good. So we get assigned a...
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VP/Other Executive
Allscripts' product is the only product I have ever bought where the salespeople did not tell me it...
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Manager
A patient can access the system on their computer or through an app on the phone. The solution is...
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Manager
We are supposed to be able to do virtual visits through the platform. We have been working with the...
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VP/Other Executive
Allscripts definitely misses our expectations. The only place where they are somewhat meeting our...
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VP/Other Executive
Allscripts' system gets more complicated as we add more use cases, functions, and features to it....
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VP/Other Executive
The most significant outcome is meaningful use compliance. That might sound stupid, but that is...
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VP/Other Executive
The main thing that Allscripts' system is missing is the ability to administer and understand what...
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CMIO
If the decision were up to me, I wouldn’t buy HealthGrid again. The vendor is not part of our...
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CMIO
I would give the system a high rating for ease of use, but it has got other issues that way outweigh...
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CMIO
Our company is finally kicking the vendor to the curb. They stink. A faction of our company was...
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CMIO
Using HealthGrid is supposed to be a patient experience, and it is served up through an app, but the...
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CMIO
We could never get any movement. There was problem after problem after problem. The vendor had...
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CMIO
The government did a whole patient matching algorithm bake-off, and another vendor won that, but...
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Analyst/Coordinator
Our experience with the solution feels like it has been going on and on. Allscripts acquired the...
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Analyst/Coordinator
If we have issues, we go to our project manager, and then things are fine. We haven’t been moved to...
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Analyst/Coordinator
The solution's dashboard is pretty easy to maneuver. We haven’t done a ton with it; we have just...
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