FollowMyHealth Mobile Patient Experience (HealthGrid) Comments

 

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Commentary Summary

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User Commentary

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VP/Other Executive

Functionality and Upgrades

Allscripts definitely misses our expectations. The only place where they are somewhat meeting our...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

Allscripts' system gets more complicated as we add more use cases, functions, and features to it....

Sep 2020
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VP/Other Executive

Functionality and Upgrades

The most significant outcome is meaningful use compliance. That might sound stupid, but that is...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

The main thing that Allscripts' system is missing is the ability to administer and understand what...

Sep 2020
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CMIO

Future Outlook

If the decision were up to me, I wouldn’t buy HealthGrid again. The vendor is not part of our...

Sep 2020
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CMIO

Technology

I would give the system a high rating for ease of use, but it has got other issues that way outweigh...

Sep 2020
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CMIO

Relationship

Our company is finally kicking the vendor to the curb. They stink. A faction of our company was...

Sep 2020
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CMIO

Relationship

Using HealthGrid is supposed to be a patient experience, and it is served up through an app, but the...

Sep 2020
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CMIO

Functionality and Upgrades

We could never get any movement. There was problem after problem after problem. The vendor had...

Sep 2020
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CMIO

Future Outlook

The government did a whole patient matching algorithm bake-off, and another vendor won that, but...

Sep 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Our experience with the solution feels like it has been going on and on. Allscripts acquired the...

Jun 2020
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Analyst/Coordinator

Relationship

If we have issues, we go to our project manager, and then things are fine. We haven’t been moved to...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The solution's dashboard is pretty easy to maneuver. We haven’t done a ton with it; we have just...

Jun 2020
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Manager

Implementation and Training

We have been working on an implementation project with Allscripts, and the implementation process...

May 2020
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Manager

Implementation and Training

We signed up for the HealthGrid product a while ago, but unfortunately, the product has still not...

May 2020
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Manager

Interfacing and Integration

With the HealthGrid product, Allscripts oversold and underdelivered. The product is not ready for...

May 2020
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Manager

Functionality and Upgrades

The vendor came out with the application a while back. We gave people instructions on how to put the...

May 2020
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Director

Lessons Learned

We are kind of evaluating what we were trying to do with HealthGrid’s tool and what other tools that...

Mar 2020
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Director

Lessons Learned

If the decision were up to me, I would purchase the system again but under a different premise. The...

Mar 2020
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Director

Relationship

The vendor has been able to keep all their promises, but they struggle to execute at times. They are...

Mar 2020
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Director

Functionality and Upgrades

Overall, we are satisfied with the system, but we kind of get lost. We get a few people who go on...

Mar 2020
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Director

Functionality and Upgrades

Part of the value of HealthGrid’s system is that it does so much, but that is also one of the...

Mar 2020
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CIO

Other Observations & Comments

I thought that the solution was part of our long-term plans at one point, but I am not sure now....

Feb 2020
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CIO

Implementation and Training

The main reason I would not buy this solution again is the multiple implementation problems that we...

Feb 2020
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CIO

ROI / Cost (care and feeding)

HealthGrid is interesting. Early on, I thought that they nickel-and-dimed us. After recently getting...

Feb 2020
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CIO

Functionality and Upgrades

HealthGrid customized our product quite well.

Feb 2020
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CIO

Service and Support

I am not completely confident about Allscripts’ technical support. It is difficult to get somebody...

Feb 2020
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CIO

Relationship

When HealthGrid was a smaller company, I had direct access to the CEO. That was no longer the case...

Feb 2020
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CMO

Implementation and Training

The reason I can’t give the implementation and upgrade services a perfect score is because of issues...

Feb 2020
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CMO

Service and Support

Allscripts' training and phone support are very good. I would have given them a perfect score if...

Feb 2020
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CMO

Functionality and Upgrades

Being proactive means Allscripts is helping solve problems or bringing new technology. I would say...

Feb 2020
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CMO

Other Observations & Comments

I don't have much interaction with Allscripts' executive-level people in the organization. I deal...

Feb 2020
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CMO

Functionality and Upgrades

One of the things I like best about Allscripts' product is that I can actually see results for what...

Feb 2020
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CMO

Relationship

One of the most vexing things for us is that we are required to provide patients with their care...

Feb 2020
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CMO

ROI / Cost (care and feeding)

We made a real impact with FollowMyHealth on appointments and appointment scheduling. The...

Feb 2020
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CMO

ROI / Cost (care and feeding)

The biggest problem is that our overhead cost is crazy. Allscripts nickel-and-dimes for every little...

Feb 2020
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CMO

Future Outlook

At the end of the day, I would definitely recommend Allscripts to a friend because they have a very...

Feb 2020
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CMO

ROI / Cost (care and feeding)

If I were interacting with Allscripts’ executives, I would tell them that they have a very good...

Feb 2020
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CMIO

Future Outlook

CareNotify is probably not a part of our long-term plans, and that is mainly because we are doing...

Aug 2019
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CMIO

Service and Support

When they sold to Allscripts, HealthGrid had a lot of turnover with their management and...

Aug 2019
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CIO

Service and Support

We have been working with HealthGrid for a long time. They have helped us develop our patient...

May 2019
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CIO

Functionality and Upgrades

Our kept-appointment rate has become a big number. We have seen a huge difference in our ability to...

May 2019
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CIO

Functionality and Upgrades

HealthGrid could improve their consulting services. HealthGrid seems to be constrained in terms of...

May 2019
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CIO

Relationship

We would not have the type of environment that we do without CareNotify. Singly enabling all of our...

May 2019
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CIO

Sales and Contracting

HealthGrid doesn't nickel-and-dime us. We have a very fluid relationship with them, and they work...

May 2019
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CIO

Implementation and Training

HealthGrid could improve their implementations. Any organization that grows and ultimately decides...

May 2019
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CIO

Other Observations & Comments

I have a love-hate relationship with HealthGrid and their new technology. HealthGrid does well with...

May 2019
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CIO

Relationship

HealthGrid's executives are almost too intimately involved in our relationship, and that is true of...

May 2019
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CIO

Relationship

The CareNotify that we know and love went through an ownership change. On the outside, a large...

May 2019
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Manager

Functionality and Upgrades

I would not buy CareNotify again because better solutions are out there. One of my big issues with...

May 2019
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Manager

Implementation and Training

The CareNotify implementation was convoluted. HealthGrid didn't walk us through what was needed or...

May 2019
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Manager

Relationship

The CareNotify vendor is not proactive. They tell us when an upgrade is needed. Other than that, we...

May 2019
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Manager

Future Outlook

CareNotify was just picked up by Allscripts. I know Allscripts is a good company, so I am hoping...

May 2019
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Manager

Relationship

We have weekly calls with our CareNotify representative. But getting things resolved is very...

May 2019
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CIO

Functionality and Upgrades

The use of CareNotify is going very well, actually. Patients are adapting well to it, and we are...

May 2019
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CIO

Relationship

HealthGrid keeps their promises. We haven't noticed a change since HealthGrid was acquired by...

May 2019
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CIO

Implementation and Training

During our implementation, we had one phase where a resource that HealthGrid provided was totally...

May 2019
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CIO

Other Observations & Comments

HealthGrid's executives are available, but we don't see a lot of engagement. They were involved at...

May 2019
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CIO

Future Outlook

We are on our way to having an enterprise system, so we will be using one vendor when we roll that...

May 2019
 Helpful

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CIO

Technology

HealthGrid's technology is better than some of the competitors' technology, and that is why we went...

May 2019
 Helpful

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CIO

Implementation and Training

The training for CareNotify was very effective. We had plenty of people on-site. The transition was...

May 2019
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CIO

Relationship

We have a complex environment, and CareNotify meets our needs. However, the onus is on us with our...

May 2019
 Helpful

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CMO

Functionality and Upgrades

CareNotify has become more organized and robust in the last two and a half years. HealthGrid is on...

Apr 2019
 Helpful

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CMO

Interfacing and Integration

Integration was one of HealthGrid's fortes. Their integration with other systems was very smooth,...

Apr 2019
 Helpful

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CMO

Technology

When HealthGrid came along, they were far more intuitive and far more engaging than other vendors,...

Apr 2019
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Director

Functionality and Upgrades

We really like that HealthGrid is focused on moving their technology forward. They want to do things...

Apr 2019
 Helpful

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Director

Functionality and Upgrades

I would really love to see improvements in CareNotify on the administrative side. HealthGrid needs...

Apr 2019
 Helpful

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Director

Relationship

Our organization has had a stellar relationship with HealthGrid. We speak with the COO and CEO...

Apr 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

Patients don’t get the link to join the patient portal until after they are discharged, unless they...

Apr 2019
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VP/Other Executive

Interfacing and Integration

Since the Allscripts acquisition, HealthGrid's branding has obviously been different. The only thing...

Apr 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

CareNotify falls under our consumerism strategic objectives. We keep reading over and over again...

Apr 2019
 Helpful

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Director

Lessons Learned

The implementation successes of CareNotify are shared equally by IT and operations. The system is an...

Apr 2019
 Helpful

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Director

Service and Support

Resolving end-user issues with HealthGrid is not very easy or seamless. HealthGrid does provide...

Apr 2019
 Helpful

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Director

Relationship

HealthGrid has kept their promises to our organization. They have been willing to work with us and...

Apr 2019
 Helpful

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Director

Other Observations & Comments

When we first rolled out CareNotify, HealthGrid was very invested in providing training, but they...

Apr 2019
 Helpful

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Director

Future Outlook

Things are going pretty well with HealthGrid, but the implementation has been a bit slower than I...

Apr 2019
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Director

Implementation and Training

While we have been implementing some of CareNotify's pieces, there has been a lot of collaboration...

Apr 2019
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Director

Functionality and Upgrades

HealthGrid has a very strong product offering, and it is a bit unique compared to other things on...

Apr 2019
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Director

Relationship

HealthGrid still looks the same despite the Allscripts acquisition. Besides the email and domain...

Apr 2019
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Director

Interfacing and Integration

I don’t think HealthGrid has as much depth of integration into our EMR. HealthGrid can integrate,...

Apr 2019
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Director

Functionality and Upgrades

CareNotify is working well. Some issues that we had before have been worked out, and HealthGrid is...

Jan 2019
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CMIO

Other Observations & Comments

We don't get a sense of HealthGrid's trajectory with CareNotify. Their progress is wallowing. We...

Jan 2019
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CMIO

Functionality and Upgrades

Despite its gaps, CareNotify does perform well for simple tasks. It has a nice user interface, and...

Jan 2019