Tell us about your organization

 
 

Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Patient Outreach on your dashboard or bookmark under

(Your Products / Your Organization's Products)


FollowMyHealth Mobile Patient Experience (HealthGrid) Comments
Filtered view: All

KLAS Research Director - Adam Cherrington
Subject Expert

Adam Cherrington

Research Director

adam.cherrington@klasresearch.com

801-404-5273

 
View Advanced Filters

Advanced Filters

Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
from
to
Comment Categories

Featured  Reports

Preferences

   Bookmark

Related Blogs

Current Time Inside Cache Tag Helper: 1/20/2021 7:09:59 AM and Model.EvProductId = 90055

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Patient Outreach on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

VP/Other Executive

Sales and Contracting

I wasn’t really excited about the system, but then I was sold on it by the IT and marketing people...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

HealthGrid is very flexible. Their strength is that they are very quick to adapt their product to...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

If I could change anything in HealthGrid, I would probably change their ability to customize certain...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Allscripts' system is so easy to use and is very intuitive. We don’t really have to train staff...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

Allscripts' system is easy for us to make updates to. We submit a help ticket for the changes we...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I would like Allscripts' system to be able to upload a picture of a patient's insurance card and ID...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The Allscripts product is good, and the implementation process is very good. So we get assigned a...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

Allscripts' product is the only product I have ever bought where the salespeople did not tell me it...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

A patient can access the system on their computer or through an app on the phone. The solution is...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We are supposed to be able to do virtual visits through the platform. We have been working with the...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Allscripts definitely misses our expectations. The only place where they are somewhat meeting our...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Allscripts' system gets more complicated as we add more use cases, functions, and features to it....

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The most significant outcome is meaningful use compliance. That might sound stupid, but that is...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The main thing that Allscripts' system is missing is the ability to administer and understand what...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Future Outlook

If the decision were up to me, I wouldn’t buy HealthGrid again. The vendor is not part of our...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Technology

I would give the system a high rating for ease of use, but it has got other issues that way outweigh...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Our company is finally kicking the vendor to the curb. They stink. A faction of our company was...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Using HealthGrid is supposed to be a patient experience, and it is served up through an app, but the...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

We could never get any movement. There was problem after problem after problem. The vendor had...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Future Outlook

The government did a whole patient matching algorithm bake-off, and another vendor won that, but...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Our experience with the solution feels like it has been going on and on. Allscripts acquired the...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

If we have issues, we go to our project manager, and then things are fine. We haven’t been moved to...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The solution's dashboard is pretty easy to maneuver. We haven’t done a ton with it; we have just...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We have been working on an implementation project with Allscripts, and the implementation process...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We signed up for the HealthGrid product a while ago, but unfortunately, the product has still not...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

With the HealthGrid product, Allscripts oversold and underdelivered. The product is not ready for...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor came out with the application a while back. We gave people instructions on how to put the...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

We are kind of evaluating what we were trying to do with HealthGrid’s tool and what other tools that...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

If the decision were up to me, I would purchase the system again but under a different premise. The...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor has been able to keep all their promises, but they struggle to execute at times. They are...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Overall, we are satisfied with the system, but we kind of get lost. We get a few people who go on...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Part of the value of HealthGrid’s system is that it does so much, but that is also one of the...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

I thought that the solution was part of our long-term plans at one point, but I am not sure now....

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

The main reason I would not buy this solution again is the multiple implementation problems that we...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

HealthGrid is interesting. Early on, I thought that they nickel-and-dimed us. After recently getting...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

HealthGrid customized our product quite well.

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

I am not completely confident about Allscripts’ technical support. It is difficult to get somebody...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

When HealthGrid was a smaller company, I had direct access to the CEO. That was no longer the case...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

CMO

Implementation and Training

The reason I can’t give the implementation and upgrade services a perfect score is because of issues...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

CMO

Service and Support

Allscripts' training and phone support are very good. I would have given them a perfect score if...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

CMO

Functionality and Upgrades

Being proactive means Allscripts is helping solve problems or bringing new technology. I would say...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

CMO

Other Observations & Comments

I don't have much interaction with Allscripts' executive-level people in the organization. I deal...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

CMO

Functionality and Upgrades

One of the things I like best about Allscripts' product is that I can actually see results for what...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

CMO

Relationship

One of the most vexing things for us is that we are required to provide patients with their care...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

CMO

ROI / Cost (care and feeding)

We made a real impact with FollowMyHealth on appointments and appointment scheduling. The...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

CMO

ROI / Cost (care and feeding)

The biggest problem is that our overhead cost is crazy. Allscripts nickel-and-dimes for every little...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

CMO

Future Outlook

At the end of the day, I would definitely recommend Allscripts to a friend because they have a very...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

CMO

ROI / Cost (care and feeding)

If I were interacting with Allscripts’ executives, I would tell them that they have a very good...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports