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FollowMyHealth Mobile Patient Experience (HealthGrid) Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
Sales and Contracting
I wasn’t really excited about the system, but then I was sold on it by the IT and marketing people...
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VP/Other Executive
Technology
HealthGrid is very flexible. Their strength is that they are very quick to adapt their product to...
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VP/Other Executive
Functionality and Upgrades
If I could change anything in HealthGrid, I would probably change their ability to customize certain...
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VP/Other Executive
Functionality and Upgrades
Allscripts' system is so easy to use and is very intuitive. We don’t really have to train staff...
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VP/Other Executive
Service and Support
Allscripts' system is easy for us to make updates to. We submit a help ticket for the changes we...
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VP/Other Executive
Functionality and Upgrades
I would like Allscripts' system to be able to upload a picture of a patient's insurance card and ID...
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VP/Other Executive
Implementation and Training
The Allscripts product is good, and the implementation process is very good. So we get assigned a...
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VP/Other Executive
Sales and Contracting
Allscripts' product is the only product I have ever bought where the salespeople did not tell me it...
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Manager
Functionality and Upgrades
A patient can access the system on their computer or through an app on the phone. The solution is...
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Manager
ROI / Cost (care and feeding)
We are supposed to be able to do virtual visits through the platform. We have been working with the...
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VP/Other Executive
Functionality and Upgrades
Allscripts definitely misses our expectations. The only place where they are somewhat meeting our...
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VP/Other Executive
Functionality and Upgrades
Allscripts' system gets more complicated as we add more use cases, functions, and features to it....
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VP/Other Executive
Functionality and Upgrades
The most significant outcome is meaningful use compliance. That might sound stupid, but that is...
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VP/Other Executive
Functionality and Upgrades
The main thing that Allscripts' system is missing is the ability to administer and understand what...
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CMIO
Future Outlook
If the decision were up to me, I wouldn’t buy HealthGrid again. The vendor is not part of our...
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CMIO
Technology
I would give the system a high rating for ease of use, but it has got other issues that way outweigh...
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CMIO
Relationship
Our company is finally kicking the vendor to the curb. They stink. A faction of our company was...
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CMIO
Relationship
Using HealthGrid is supposed to be a patient experience, and it is served up through an app, but the...
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CMIO
Functionality and Upgrades
We could never get any movement. There was problem after problem after problem. The vendor had...
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CMIO
Future Outlook
The government did a whole patient matching algorithm bake-off, and another vendor won that, but...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Our experience with the solution feels like it has been going on and on. Allscripts acquired the...
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Analyst/Coordinator
Relationship
If we have issues, we go to our project manager, and then things are fine. We haven’t been moved to...
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Analyst/Coordinator
Functionality and Upgrades
The solution's dashboard is pretty easy to maneuver. We haven’t done a ton with it; we have just...
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Manager
Implementation and Training
We have been working on an implementation project with Allscripts, and the implementation process...
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Manager
Implementation and Training
We signed up for the HealthGrid product a while ago, but unfortunately, the product has still not...
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Manager
Interfacing and Integration
With the HealthGrid product, Allscripts oversold and underdelivered. The product is not ready for...
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Manager
Functionality and Upgrades
The vendor came out with the application a while back. We gave people instructions on how to put the...
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Director
Lessons Learned
We are kind of evaluating what we were trying to do with HealthGrid’s tool and what other tools that...
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Director
Lessons Learned
If the decision were up to me, I would purchase the system again but under a different premise. The...
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Director
Relationship
The vendor has been able to keep all their promises, but they struggle to execute at times. They are...
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Director
Functionality and Upgrades
Overall, we are satisfied with the system, but we kind of get lost. We get a few people who go on...
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Director
Functionality and Upgrades
Part of the value of HealthGrid’s system is that it does so much, but that is also one of the...
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CIO
Other Observations & Comments
I thought that the solution was part of our long-term plans at one point, but I am not sure now....
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CIO
Implementation and Training
The main reason I would not buy this solution again is the multiple implementation problems that we...
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CIO
ROI / Cost (care and feeding)
HealthGrid is interesting. Early on, I thought that they nickel-and-dimed us. After recently getting...
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CIO
Functionality and Upgrades
HealthGrid customized our product quite well.
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CIO
Service and Support
I am not completely confident about Allscripts’ technical support. It is difficult to get somebody...
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CIO
Relationship
When HealthGrid was a smaller company, I had direct access to the CEO. That was no longer the case...
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CMO
Implementation and Training
The reason I can’t give the implementation and upgrade services a perfect score is because of issues...
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CMO
Service and Support
Allscripts' training and phone support are very good. I would have given them a perfect score if...
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CMO
Functionality and Upgrades
Being proactive means Allscripts is helping solve problems or bringing new technology. I would say...
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CMO
Other Observations & Comments
I don't have much interaction with Allscripts' executive-level people in the organization. I deal...
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CMO
Functionality and Upgrades
One of the things I like best about Allscripts' product is that I can actually see results for what...
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CMO
Relationship
One of the most vexing things for us is that we are required to provide patients with their care...
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CMO
ROI / Cost (care and feeding)
We made a real impact with FollowMyHealth on appointments and appointment scheduling. The...
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CMO
ROI / Cost (care and feeding)
The biggest problem is that our overhead cost is crazy. Allscripts nickel-and-dimes for every little...
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CMO
Future Outlook
At the end of the day, I would definitely recommend Allscripts to a friend because they have a very...
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CMO
ROI / Cost (care and feeding)
If I were interacting with Allscripts’ executives, I would tell them that they have a very good...
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