Home chevron icon Inpatient Clinical Care chevron icon EHR Solutions chevron icon Acute Care EHR

Paragon Clinicals Commentary
Filtered view: All

Subject Expert
Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
View Product Scores
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Altera Digital Health (Allscripts) Complete Look 2023
Altera Digital Health (Allscripts) Complete Look 2023
July 2023
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Manager

Loyalty, Product

For hospitals of our size, Paragon Clinicals is an okay solution but not one that I would come out...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Value

Altera Digital Health is not great at reaching out for training. If we reach out for training, they...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Altera Digital Health is clever enough not to make promises so that they don't have to break them....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Altera Digital Health’s favorite thing to say is that the product is working as designed. They don't...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

For the systems we have to use, Altera Digital Health’s support has improved over the years. The...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

The vendor seems to be going through a lot of changes, and a lot of that probably has to do with the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a really good relationship with the people at Altera Digital Health. There is a good balance...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

Paragon Clinicals is currently undergoing a lot of change. There is a lot of talk about things that...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I feel nickel-and-dimed all the time with Altera Digital Health. There is a charge for everything.

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The mobile CPOE process needs some work. The vendor has a mobile version, but it needs some help in...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

The vendor is just coming out with their document management system. Prior to that, they leveraged...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The core of the database is great. We can do a lot of things with it. We can get any piece of data...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

With a lot of the new technologies, we still don't have integrations or a really clear pathway. The...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Basically, during the whole Allscripts tenure, there was no executive involvement. Altera Digital...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Although Paragon Clinicals initially doesn't seem very intuitive, the nurses really enjoy it. The...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

One area for improvement in Paragon Clinicals would be the dashboards. They are not as up-to-date as...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Every time the government says we need to add something, Altera Digital Health charges us for it. If...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

The knowledge of the level-one analysts at Altera Digital Health needs to be improved. Across the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

With Paragon Clinicals, we have to do so many upgrades in a certain amount of time. Altera Digital...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

Paragon Clinicals is getting there, but the vendor is very slow getting it to where it needs to be....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

There was a lot of strategic direction on the vendor’s part to build out certain parts of the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Paragon Clinicals has been better since Altera Digital Health took over. Our last upgrade was...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Paragon Clinicals does the bare minimum. One of the problems is the old user interface with the old...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

It would be nice to get to a place where Paragon Clinicals is able to be integrated and more API...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

The vendor's support isn't good. Altera Digital Health has been trying more recently, but their...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product

When I train my doctors on Paragon Clinicals, they get a little depressed. The system is really old...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

If I had a choice and money was not a question, I wouldn't buy Paragon Clinicals again because of...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

The vendor may keep their promises, but it might take them years to get to them. Altera Digital...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

We are still with Paragon Clinicals for financial reasons. It is a huge lift to change an EHR. If I...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

Altera Digital Health has not kept promises in development cycles, support, and financial costs....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

Altera Digital Health’s hosting is good, reliable, and secure. The application works.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

With Altera Digital Health, there are always defects and new releases, and they are slow to remedy...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

Altera Digital Health really works at integration. They will call us to keep us informed. Altera...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

The system's ease of use is better from a physician's perspective than it is from a nurse's...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product, Value

Altera Digital Health’s upgrades require a lot of internal resources, and we are required to test...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor's training used to be a lot better, and the vendor used to provide dedicated time. We...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Recently, I have had some major complaints and have grumbled about getting data out of the system...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

There have been some improvements to Paragon Clinicals. I had a call with some of the upper-level...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The product is our EMR system, and I certainly like the solution more than some of my colleagues. My...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like the modules in Paragon Clinicals that I use as far as the processes go. I hear concerns from...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

I don't know what I would say about buying Paragon Clinicals again. Altera Digital Health charges...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Since McKesson sold the product to Allscripts, the support for the Paragon applications has been...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

We have brought up concerns with the vendor about not just their technology designs but also their...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have had some challenges with certain other solutions, but a lot of our problems occur because of...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

With Paragon Clinicals, we are nickel-and-dimed or dollar-and-ten-dollared. We struggle with Altera...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

Paragon Clinicals is pretty consistent in its overall product quality. It has some known faults that...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Loyalty, Product, Value

Our providers are not really happy with the product as it is. They really do not like a lot of what...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor stays updated on our vulnerability scanner area and on the National Employer Health...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor could involve more clinical people and not just programmers. I am not computer savvy. I...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Our initial training was good, but it was very fast because the vendor had to get onto the next...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

If there's an issue going on, the vendor promises us they will do something. It takes a while for...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

We would definitely purchase Paragon Clinicals again. We know the system and the vendor's people.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

We got very little training from Altera Digital Health for our most recent upgrade. We get a couple...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

If a provider or patient goes to a big facility, they may be using a different EMR system than our...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

When the vendor gives us new technology, they come out to help and train us. For little items, they...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Altera Digital Health should definitely focus on the issues our providers bring up. A lot of the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

When we first started out, we had on-site implementation consultants who were helpful and told us we...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

The vendor had to shut a particular service down while they worked on it. We couldn’t use it for a...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

There are so many glitches and bugs in the system. For example, the system isn’t correctly recording...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The providers and nurses all feel that Paragon Clinicals is very clicky. I have to go into one place...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

There are a lot of bugs that aren’t projected to be fixed until the next version, but we are still...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Value

We would like to be off of Paragon Clinicals and with another vendor, but that is out of our price...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Value

I have been requesting for a while for us to renegotiate the contract for Paragon Clinicals. We got...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

There was a situation in the past where we lost our connection. We have a dedicated line with Altera...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

With all products, we get mileage out of how we use them and our commitment to using them. We have...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

Right now, the way in which we access Paragon Clinicals is through a Citrix storefront, and modern...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

From my position, I liked that our reports could drill down and be filtered in the system. From our...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

When we implemented the system, we ended up hiring a company to assist us. That was definitely worth...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Altera Digital Health does skill and performance tests every quarter for clinicians, nurses, and...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We had a meeting with the vendor to talk about what we needed. That was beneficial. Altera Digital...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have regular meetings with Altera Digital Health. We have our own tickets and Altera Digital...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Altera Digital Health keeps merging with other companies, and there has been a lot of change.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Altera Digital Health is trying to improve the product every now and then. They have people involved...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Product, Product

We sometimes feel that Altera Digital Health should keep up with the technology quicker. For...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

We hear back from Altera Digital Health on tickets. However, some tickets get done superfast, and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value, Value

Paragon Clincials is not the most expensive product out there, but it is also not the product that...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Loyalty

I definitely think Altera Digital Health is moving in the right direction.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Operations

Altera Digital Health's training is lacking a little. I am working with them to try to get some...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

Everybody in healthcare uses HL7, so those interfaces go fine in Paragon Clinicals. We also have...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Top Trends in EMR Market Share
09 June 21    |   Coray Tate and Paul Warburton
To our surprise, and despite COVID-19, we saw decisions in all levels of the US EMR market in 2020—including small hospitals and big IDNs.
Article
KLAS article icon
Information Blocking in 2021: New Rule in School
21 May 21    |   Coray Tate and Paul Warburton
The 21st Century Cures Act with its new regulations on information blocking and interoperability went into effect in April. Its impact is already being felt.
Article
KLAS article icon
The Current State of Healthcare Interoperability
26 March 21    |   Coray Tate and Emily Paxman
A lot has changed in healthcare interoperability in the last few years, as KLAS takes another look, we feel like we’re on the cusp of a huge leap forward!
Article
KLAS article icon
Let’s Not Forget About Nurses: The Nurse EHR Experience
03 September 20    |   Lauren Manzione and Anna Beyer
Because nurses and physicians work in different environments and have different needs, a lot of the focus that is given to physicians doesn’t benefit nurses as much. In our Nurse EHR Experience 2020 r



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​