Paragon Clinicals Comments

 
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

I would not buy Paragon Clinicals again if the decision were up to me. The system is supremely slow,...

Jan 2021
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system is extremely affordable when compared to the other EMRs on the market. The price point of...

Jan 2021
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

During implementations and upgrades, Allscripts has to shut down the system, so we don’t have access...

Jan 2021
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system works about as well as it is promoted, but the quality of how it works is not very good....

Jan 2021
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Analyst/Coordinator

Functionality and Upgrades

Allscripts' ongoing support has been horrible. They could address the issues that are plaguing the...

Jan 2021
 Helpful

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Manager

Functionality and Upgrades

I would not buy the system again. It is difficult to navigate and isn't user friendly. There are so...

Jan 2021
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Manager

Implementation and Training

I don't give the vendor's implementation a high score. At one point, we were down for days, and the...

Jan 2021
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Manager

Implementation and Training

I got some training on the system, and we did a lot of training. It was good. The vendor trained us...

Jan 2021
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Manager

Service and Support

I refused to call the vendor's support number. The few times I did call, I always got someone who...

Jan 2021
 Helpful

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Manager

ROI / Cost (care and feeding)

The system does have measurable outcomes, but I don’t know how accurate they are because I don’t...

Jan 2021
 Helpful

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Director

ROI / Cost (care and feeding)

The biggest complaint I have about Paragon Clinicals is the fact that it is a very costly product....

Jan 2021
 Helpful

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Director

Interfacing and Integration

Paragon Clinical’s interface layout is constantly evolving. What might be bothering the radiologists...

Jan 2021
 Helpful

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VP/Other Executive

Interfacing and Integration

It isn't always easy to integrate Paragon Clinicals with other products. I don't love Allscripts or...

Dec 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

I know that Allscripts has a newer product. We saw a demo and got some quotes. We just haven't been...

Dec 2020
 Helpful

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VP/Other Executive

Relationship

The vendor has delivered their promises with their most recent upgrades, but we struggle with...

Dec 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

I would not buy Paragon Clinicals again. I know now that Paragon Clinicals is a product from four...

Dec 2020
 Helpful

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CIO

Functionality and Upgrades

Allscripts' upgrades could have fewer issues and bugs. The upgrades seem to break things as much as...

Dec 2020
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CIO

Implementation and Training

There isn't much training for Paragon Clinicals. The training that is there costs us money and...

Dec 2020
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CIO

Service and Support

Most of Allscripts' support starts from overseas. The people seem to know very little about the...

Dec 2020
 Helpful

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Physician

Future Outlook

We are going to get rid of Paragon Clinicals; we are just waiting to get enough money, and COVID-19...

Dec 2020
 Helpful

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Director

Service and Support

We haven't upgraded the product in a while. We obviously fell behind. Upgrades come fast with...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

Paragon Clinicals was expensive. There were small challenges with system usability. There were a lot...

Nov 2020
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Director

ROI / Cost (care and feeding)

Paragon Clinicals was expensive for our organization. It seemed like Allscripts wanted to get profit...

Nov 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Paragon Clinicals is an expensive platform to maintain. We haven't had to purchase any outside...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

I want to say that I would purchase this system again, but knowing where our hospital is going, I am...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

When organizations are looking into new solutions, the best things for them to see are the system...

Oct 2020
 Helpful

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Manager

Service and Support

I can't seem to get a clear understanding of what Allscripts' support is going to look like, because...

Oct 2020
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Manager

Relationship

We can get a lot of information and enthusiasm for the Sunrise products, but Allscripts seems to be...

Oct 2020
 Helpful

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Manager

Implementation and Training

The vendor's implementation ability depends on the knowledge of their implementation team members....

Oct 2020
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Manager

Functionality and Upgrades

We have to do a lot of workarounds with this system. Paragon Clinicals hasn't operated quite the way...

Oct 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Paragon Clinicals has some interoperability capabilities, but we have not purchased them....

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

We haven't had any complaints about this system from our physicians. Our physicians like using...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

The end users complain about how difficult Paragon Clinicals is to use. There are a couple of areas...

Oct 2020
 Helpful

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Manager

Service and Support

We let our service contracts expire. But we did have an emergency issue. We were able to reach out...

Oct 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

The problem is that when we identify an issue with the system, Allscripts is willing to fix it only...

Oct 2020
 Helpful

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Manager

Service and Support

We were having reports overwriting other reports. That was a huge patient safety issue. We had to...

Oct 2020
 Helpful

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Manager

Implementation and Training

Allscripts was with us the entire implementation. They were able to get the system up and running....

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

There is a disconnect with patient accounts. Allscripts uses third-party software for claims and...

Oct 2020
 Helpful

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CIO

Relationship

I have very strong analysts and engineers. Some people would rather select a vendor that has a...

Aug 2020
 Helpful

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CIO

Service and Support

Allscripts does have some problems. Fortunately, my analysts are strong. If I had to rely on...

Aug 2020
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CIO

Relationship

Allscripts has been kind of proactive lately. They have integrated everything on the ambulatory...

Aug 2020
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CIO

ROI / Cost (care and feeding)

I am giving Paragon Clinicals some low ratings, but if I were to compare its cost to the cost of...

Aug 2020
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CIO

Relationship

Allscripts keeps their promises, or they at least make an honest effort to. They sometimes promise...

Aug 2020
 Helpful

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CIO

Future Outlook

There is some nickel-and-diming from Allscripts. They used to be awful about that, but they aren't...

Aug 2020
 Helpful

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CIO

Win/Loss - Why they were selected (by current clients)

Some of our executive managers hated Paragon Clinicals; they all thought it was terrible. But when I...

Aug 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

We are redeploying things, optimizing things, and taking features from other vendors and working...

Aug 2020
 Helpful

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CIO

Functionality and Upgrades

Paragon Clinicals is the little engine that could. It does 90% of what we need it to do. It doesn't...

Aug 2020
 Helpful

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CIO

Other Observations & Comments

If I paid for another EHR, it would cost a lot of money, and we would have to pay for new equipment...

Aug 2020
 Helpful

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Nurse

Service and Support

I have support tickets that have been unanswered for years. Some issues are minor issues that the...

Jul 2020
 Helpful

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Nurse

Relationship

I really don’t see a lot of vendor executive involvement. We get the occasional email, but I would...

Jul 2020
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Nurse

Functionality and Upgrades

We have some capability within the product to get information. There are some scripts and rules that...

Jul 2020
 Helpful

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Nurse

Other Observations & Comments

We had a very lengthy discovery process before we chose a new vendor, and we looked at what else was...

Jul 2020
 Helpful

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Nurse

Service and Support

On the clinical side and for the physician utilization piece, the vendor hasn’t been very good at...

Jul 2020
 Helpful

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Nurse

Functionality and Upgrades

The vendor doesn’t really nickel-and-dime. We did the first upgrade on our own, and we had many...

Jul 2020
 Helpful

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Nurse

Functionality and Upgrades

We get notifications from the vendor for new upgrades, but when someone takes on the new version,...

Jul 2020
 Helpful

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Nurse

Interfacing and Integration

We have integrated quite a few items with the vendor, so the product has been workable. We have a...

Jul 2020
 Helpful

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Nurse

Functionality and Upgrades

We have continued to have issues with the product. Things that should be easy to fix just aren’t...

Jul 2020
 Helpful

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Nurse

Other Observations & Comments

The product requires a lot of clicks, but during training, physicians don’t feel that the clicks are...

Jul 2020
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Nurse

Functionality and Upgrades

Physician documentation is a big issue for us. The way the templates have to be built to function...

Jul 2020
 Helpful

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CIO

Future Outlook

Nothing with Allscripts has gotten better. My past ratings for them weren’t wonderful, and now I am...

Jul 2020
 Helpful

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CIO

Functionality and Upgrades

Allscripts is coming out with new releases to fix so many issues; it feels like things are coming...

Jul 2020
 Helpful

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Director

ROI / Cost (care and feeding)

I would say that Allscripts is likely more guilty of nickel-and-diming than most vendors. Allscripts...

Jun 2020
 Helpful

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Director

Implementation and Training

Allscripts’ implementation was less positive than other vendors’ implementations. Ongoing training...

Jun 2020
 Helpful

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Director

Interfacing and Integration

Interoperability is a pretty big struggle for us. Allscripts doesn’t play well with others. Some...

Jun 2020
 Helpful

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Director

Relationship

Allscripts normally gets us what we need, but they deliver things late. We don’t often have contact...

Jun 2020
 Helpful

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Physician

Technology

The product isn't intuitive, and the workflow is very difficult for people that are booking cases....

May 2020
 Helpful

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CIO

Technology

Allscripts really hasn't done a lot with Paragon Clinicals. They have slowed down the development,...

May 2020
 Helpful

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CIO

Functionality and Upgrades

The vendor has added some of the functionality that was missing years ago. At this point, the...

May 2020
 Helpful

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CIO

Service and Support

The support is the worst that it has ever been. Allscripts has outsourced most of their support...

May 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

Allscripts' pricing model is through the roof. Their prices for everything are outrageous. They are...

May 2020
 Helpful

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Nurse

ROI / Cost (care and feeding)

Allscripts used to be a lot better at avoiding charging for every little thing. Nickel-and-diming is...

May 2020
 Helpful

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Nurse

Functionality and Upgrades

We have a love-hate relationship. It is nice that everybody is on the system. It has been here for a...

May 2020
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Nurse

Service and Support

We have had a much better support system since Allscripts took over, although they have sent a lot...

May 2020
 Helpful

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Director

Relationship

We feel a little abandoned by our vendor. The executive engagement has dwindled exponentially. It...

Apr 2020
 Helpful

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Director

Other Observations & Comments

I wouldn't buy the product again today, but at the time, it was the right decision to make, and if I...

Apr 2020
 Helpful

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CIO

Interfacing and Integration

Allscripts nickel-and-dimes. We outsource our laboratory services, and we spent a long time trying...

Apr 2020
 Helpful

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CIO

Implementation and Training

There isn’t a lot of training. I have asked Allscripts for training because some of our team members...

Apr 2020
 Helpful

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CIO

Technology

Allscripts doesn’t deliver new technology that meets our needs with the Paragon platform. They don’t...

Apr 2020
 Helpful

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CIO

Service and Support

Allscripts is not proactive. I usually have to complain before anything happens.

Apr 2020
 Helpful

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CIO

Relationship

The executives and our account executive do a fantastic job. We don’t make things easy for them...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

When we got the system, Paragon Clinicals seemed like a good choice for us. Frankly, it was kind of...

Apr 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The real struggle we have with Allscripts is the development pipeline for Paragon Clinicals. The...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

Allscripts’ response to the system's functionality not being there is to offer up a resource to help...

Apr 2020
 Helpful

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Director

Other Observations & Comments

In our road map, we want to move the inpatient side to another vendor's product. Unfortunately, with...

Apr 2020
 Helpful

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Director

ROI / Cost (care and feeding)

What I need most is an EHR that will allow me to be regulatory compliant and keep my patients safe....

Apr 2020
 Helpful

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Director

Technology

I need a vendor to give me a product that is stable. I need a product that scales with the volume of...

Apr 2020
 Helpful

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Analyst/Coordinator

Service and Support

With what we are working on with integration, the vendor is still engaged.

Mar 2020
 Helpful

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Analyst/Coordinator

Relationship

We have a bitter taste in our mouth from the vendor at this point. The vendor is not holding up...

Mar 2020
 Helpful

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Director

Other Observations & Comments

Things with Allscripts are decent. We keep our eyes and ears open for other EMR vendors that are out...

Mar 2020
 Helpful

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Director

Other Observations & Comments

If we were to start over, I would guess that we would select another system over Paragon Clinicals....

Mar 2020
 Helpful

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Director

Service and Support

Allscripts sometimes delivers on promises, but they are very delayed in what they promise. If they...

Mar 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Allscripts bundles their nickel-and-diming into big purchases, so they don’t necessarily...

Mar 2020
 Helpful

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Director

Interfacing and Integration

Allscripts could definitely do more around integration. Allscripts doesn’t work with a lot of...

Mar 2020
 Helpful

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Director

Other Observations & Comments

Paragon Clinicals' ease of use depends on whether the end user is a computer-savvy person or not. If...

Mar 2020
 Helpful

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Director

Other Observations & Comments

It would be nice if Paragon Clinicals had the functionality to do more single sign-ons to help with...

Mar 2020
 Helpful

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Director

Service and Support

Allscripts has moved their support overseas. The people we talk to don't even have a basic...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The development of the product has been so bad. I don't think that Allscripts does any QA. We are...

Mar 2020
 Helpful

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Director

Relationship

The executives are nonexistent. The only time they come around is to sell us something. They have no...

Mar 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

The support aspect of the product has been different since the vendor became Allscripts. The product...

Mar 2020
 Helpful

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Director

Sales and Contracting

The vendor is trying to make their support better. They have really listened to us and have worked...

Mar 2020
 Helpful

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Director

Other Observations & Comments

We are going to be exploring the use of a single sign-on platform so that our applications require...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

The application could do a better job with printing and integrating with the printers. That would...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

From what we know about the product, it is good, and we would purchase it again.

Mar 2020
 Helpful

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Director

Relationship

The vendor does not keep all promises. There have been promises of delivering something for free,...

Mar 2020
 Helpful

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Director

ROI / Cost (care and feeding)

I think the representative we work with from the vendor would like to do a better job of not...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

We are using the features that are in the product, and the vendor has delivered on what they sold.

Mar 2020
 Helpful

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Director

Functionality and Upgrades

The vendor for sure provides new technology, and we have been through a lot of demos. We can’t...

Mar 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Things with Allscripts are kind of up and down right now. With every upgrade, we introduce new...

Mar 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Allscripts does charge us; there is only so much that can be avoided. But our accountant tries to go...

Mar 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

The implementation support that we received from the vendor was pretty good, and the training was excellent....

Mar 2020
 Helpful

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Analyst/Coordinator

Future Outlook

Allscripts is pretty good with helping to support our integration goals, and I can see things...

Mar 2020
 Helpful

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Analyst/Coordinator

Technology

It seems like we have to log in to different modules because the product doesn't have continuity...

Mar 2020
 Helpful

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CIO

Functionality and Upgrades

The product is part of our future plans, but we are actively looking for another vendor. The...

Mar 2020
 Helpful

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CIO

Implementation and Training

We had implementations where there wasn’t complete education and where there was functionality that...

Mar 2020
 Helpful

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CIO

Interfacing and Integration

I thought we were going to have to file for a hardship this year because of the issues that...

Mar 2020
 Helpful

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CIO

Service and Support

The quality of support has decreased. We are chasing support all the time. Allscripts has let go of...

Mar 2020
 Helpful

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CEO/President

Service and Support

Allscripts maybe keeps their promises. That depends. We have had numerous upgrades over the years,...

Feb 2020
 Helpful

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Director

Functionality and Upgrades

Paragon Clinicals is just fine for the most part, but the providers whine about it and say that it...

Feb 2020
 Helpful

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Director

Service and Support

The support is a sore point. The quality of the support has gone down because I swear that...

Feb 2020
 Helpful

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Director

Technology

Allscripts has done what they needed to do for us to run on the acute side. There isn’t anything for...

Feb 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

I don’t think Paragon Clinicals has any shortcomings, even with the clinicians' complaints about too...

Feb 2020
 Helpful

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Director

Functionality and Upgrades

In Paragon Clinicals, we can see what happened to a patient from birth to death if they were our...

Feb 2020
 Helpful

 or  to see details.

Director

Technology

Allscripts needs to bundle Paragon Clinicals with their remote hosting system. A lot of hospitals...

Feb 2020
 Helpful

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Director

Functionality and Upgrades

Allscripts is well engaged with us, but the new functionality is barely keeping up with regulatory...

Feb 2020
 Helpful

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Director

Other Observations & Comments

Things are more positive with Paragon Clinicals at the moment, though there are some struggles with...

Feb 2020
 Helpful

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Director

Functionality and Upgrades

The system has the functionality that we need; we just haven’t bought it. But there are some things...

Feb 2020
 Helpful

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Director

Other Observations & Comments

Our overall satisfaction would be better if we leveraged Paragon Clinicals. That would remove...

Feb 2020
 Helpful

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Director

Other Observations & Comments

Knowing what I know today, I don’t know whether I would buy the system again. Money is the issue,...

Feb 2020
 Helpful

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Director

Other Observations & Comments

There is a high likelihood that some executive somewhere is saying that we can’t run all of these...

Feb 2020
 Helpful

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CIO

Relationship

We know what our needs are, and we are also seeing some long-term Paragon employees leave the...

Feb 2020
 Helpful

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CIO

Other Observations & Comments

We are not on the ambulatory product. We haven't seen enough about it to know whether it meets all...

Feb 2020
 Helpful

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CIO

Relationship

We rarely have time with the executives. We communicate with an account representative, who brings...

Feb 2020
 Helpful

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CIO

Interfacing and Integration

Patient engagement is a big outcome that I would like to see. We are getting there. The patient...

Feb 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

We have had the system for so long and have tested a lot of software pieces, so we have obtained...

Feb 2020
 Helpful

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CIO

Service and Support

The project management team was fantastic. The Paragon folks understood the technology and were able...

Feb 2020
 Helpful

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CIO

Service and Support

Allscripts has some webinars, but nothing provides substantial value. Small facilities would prefer...

Feb 2020
 Helpful

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CIO

Interfacing and Integration

The system has built-in requirements and meets the bare minimum. We are surrounded by Epic...

Feb 2020
 Helpful

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CIO

Functionality and Upgrades

The system meets our needs. Most of our staff members are okay with the system, but it doesn't have...

Feb 2020
 Helpful

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CIO

Functionality and Upgrades

Our biggest pain point is with our physician group. The system doesn't quite meet that group's...

Feb 2020
 Helpful

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CIO

Lessons Learned

Recommending the system would depend entirely on whether an organization is a standalone hospital or...

Feb 2020
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VP/Other Executive

Functionality and Upgrades

I had a lot of high hopes when Allscripts took over Paragon Clinicals. I hoped that Allscripts would...

Feb 2020
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VP/Other Executive

Functionality and Upgrades

There have been a couple of issues that blocked us from going live in the upgrade, but that is par...

Feb 2020
 Helpful

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VP/Other Executive

Service and Support

Getting Allscripts involved with our issues is like pulling teeth. We have a project manager that is...

Feb 2020
 Helpful

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VP/Other Executive

Relationship

There used to be involvement from Allscripts executives. We used to have an executive that came...

Feb 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

Paragon Clinicals is not part of our long-term plans. The vendor doesn't keep all their promises,...

Feb 2020
 Helpful

 or  to see details.

Director

Relationship

I wouldn't buy Paragon Clinicals again in a million years. In fact, if I end up in hell for some...

Jan 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Allscripts charges for everything. We fight with them constantly for failed services and...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

Allscripts needs to end the product. It is so bad. The development is so far behind other vendors'...

Jan 2020
 Helpful

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Director

Technology

We have talked about our struggles with Allscripts for years. Nothing has changed. We thought...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

There are some really good products that help patients, but Allscripts' product causes fragmentation...

Jan 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We do all of our own upgrades unless the vendor requires otherwise. When we were required to let...

Jan 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

Most of the training is very basic and useless. It might be useful to someone who is new to Paragon...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Over the years, we have received our money's worth, but the ROI has gone down due to the quality of...

Jan 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The solution has some billing issues related to observation patients. The billing ability for those...

Jan 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

I feel like Allscripts bought the Paragon platform so that they could transition Paragon customers...

Jan 2020
 Helpful

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Analyst/Coordinator

Service and Support

Allscripts is sending 70% of their support over to India. Allscripts is not doing US-based support...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Having been with Paragon Clinicals since it was owned by McKesson, we have seen a lot of changes,...

Jan 2020
 Helpful

 or  to see details.

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