Paragon Clinicals
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
KLAS VP of Research / Strategy, Clinical - Coray Tate
 
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User Commentary

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Manager

Over the years, either the product has gotten better or we have gotten used to working with it....

Mar 2022
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Manager

We implemented a module recently, and there are a lot of things that either don’t exist or cannot...

Mar 2022
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Manager

I don’t think that the people at Allscripts feel empowered. They are stuck in a rigid support chain....

Mar 2022
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Manager

I hope that within the next year, we can streamline things and improve our satisfaction.

Mar 2022
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CFO

A lot of our pain points are because we didn't optimize the system. We didn't understand that taking...

Mar 2022
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CFO

We had some staff members who didn't want to switch over to the product at first. They wanted to...

Mar 2022
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CFO

The thing that our end users are most frustrated with right now is the speed of the system. We...

Mar 2022
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CFO

We have always been very happy with the vendor's upgrades. The vendor is very responsive. Their...

Mar 2022
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CFO

We feel that the vendor has been a great partner because of their proactive service. The product has...

Mar 2022
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CFO

I have a peer at another organization that spends a lot of money for an EMR that doesn't allow them...

Mar 2022
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Analyst/Coordinator

The product was sold by McKesson and bought by Allscripts. We were promised there would be an...

Mar 2022
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Analyst/Coordinator

The Allscripts upgrade analysts need to have better communication to end users during the...

Mar 2022
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Analyst/Coordinator

Paragon Clinicals is actually made up of different subapplications. Other EMRs seem to have one...

Mar 2022
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CIO

I wouldn’t say that it would be the wrong decision to stay on the Paragon system, but as our hosting...

Feb 2022
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CIO

A lot of my angst with Allscripts is around support. When Allscripts bought Paragon from Mckesson,...

Feb 2022
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CIO

With the hosting of the system by Allscripts, we were promised a lot, but they haven’t come through...

Feb 2022
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CIO

We just moved to the newer version of the Paragon system, and it was one of the cleaner upgrades. We...

Feb 2022
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CIO

The integration of the Paragon system into certain areas can be tough. We have vital sign...

Feb 2022
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Manager

I have never liked the support because we cannot get ahold of anybody. We always have to leave a...

Jan 2022
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Manager

The reporting is lacking in Paragon Clinicals. The canned reports don't work, and we have to pay...

Jan 2022
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Manager

Paragon Clinicals is not that robust. It has a difficult, complicated build and testing process. The...

Jan 2022
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Manager

Paragon Clinicals is easy for the front-end user. Our staff members don't have any of the problems...

Jan 2022
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Director

Since McKesson moved to Allscripts, the vendor's biggest downfall has been support. It has gone from...

Jan 2022
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Director

Allscripts has done a lot of work on the clinical documentation piece. It looks a lot better from a...

Jan 2022
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Director

We have many outstanding problems and concerns related to patient safety, workflows, and...

Jan 2022
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Director

Allscripts lack the expertise to be able to customize. Their customer support is very poor. We put...

Jan 2022
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Director

I would never buy Paragon Clinicals again. Allscripts does not keep all promises at all. They do not...

Jan 2022
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Director

Paragon Clinicals is easy to use for end users. The interoperability has helped tremendously.

Jan 2022
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CTO

I wouldn't buy Paragon Clinicals again. Modern EMRs are really about looking at population health...

Oct 2021
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CTO

Allscripts owns the solution, and they understand that Paragon Clinicals makes integration...

Oct 2021
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CTO

If someone were to go to Allscripts and ask to buy an EMR, Allscripts wouldn't sell that person...

Oct 2021
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CTO

Allscripts' business model is to have the most reasonably priced EMR. Paragon Clinicals is very...

Oct 2021
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CTO

It is difficult for us to recruit top-level providers when Paragon Clinicals is our EMR. The...

Oct 2021
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Analyst/Coordinator

I would buy the old Paragon Clinicals again, but I wouldn't buy the current system again. Paragon...

Jul 2021
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Analyst/Coordinator

Once people start using Paragon Clinicals, the system is very simple. Users can easily understand...

Jul 2021
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Manager

Since we went live with Paragon Clinicals, we have a lot of answers where Allscripts just apologizes...

Jul 2021
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Analyst/Coordinator

The vendor’s support is very lazy. There really is no support. We can open a case, but we wait a...

Jul 2021
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Manager

The only thing I like about Paragon Clinicals is that it looks good. There are so many issues that...

Jul 2021
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Nurse

My biggest complaint with Paragon Clinicals is the number of interfaces. The system just doesn't...

Jul 2021
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Nurse

Paragon Clinicals isn't easy for the bedside nurses to use because there are so many places to go....

Jul 2021
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Director

Allscripts took ownership of the product from McKesson. After the product was acquired, there was a...

Jun 2021
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Director

We do great with Paragon Clinicals because we have been on it for so long. The one complaint we get...

Jun 2021
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Director

One of my big complaints is that a lot of Allscripts tickets are taken care of by a lot of...

Jun 2021
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Manager

We are moving from Paragon Clinicals to another EMR because our organization is standardizing our...

Jun 2021
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Manager

I would not buy Paragon Clinicals again. Paragon Clinicals was a McKesson product that was meant for...

Jun 2021
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Manager

We got some help from Allscripts when Paragon Clinicals was being implemented, but we had very...

Jun 2021
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Director

I would like to think Paragon Clinicals is not part of our long-term plans, but I am sure it is. I...

May 2021
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Director

The bugs that I come across are more quality based, like the system responding really slowly when we...

May 2021
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Director

From my standpoint, the application itself is pretty easy to use. But I am also very highly trained...

May 2021
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Director

Implementation issues are not the implementation team’s fault. Usually the issue is the support. If...

May 2021
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Director

We absolutely have people we can escalate to, and I give Allscripts credit for that. We have...

May 2021
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Director

When the government comes out with a new regulation, Allscripts gets on that as quickly as they can....

May 2021
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Director

The product itself probably meets expectations. If we need to do physician documentation, the system...

May 2021
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Director

Generally speaking, Allscripts doesn’t nickel-and-dime, but that is because I have an expectation of...

May 2021
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Director

If we keep after Allscripts and they hold up their end of the agreements, I think our satisfaction...

May 2021
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