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Paragon Clinicals
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Coray Tate
VP of Research / Strategy, Clinical
KLAS VP of Research / Strategy, Clinical - Coray Tate
 
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User Commentary

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CTO

I wouldn't buy Paragon Clinicals again. Modern EMRs are really about looking at population health...

Oct 2021
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CTO

Allscripts owns the solution, and they understand that Paragon Clinicals makes integration...

Oct 2021
||
(0)
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CTO

If someone were to go to Allscripts and ask to buy an EMR, Allscripts wouldn't sell that person...

Oct 2021
||
(0)
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CTO

Allscripts' business model is to have the most reasonably priced EMR. Paragon Clinicals is very...

Oct 2021
||
(0)
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CTO

It is difficult for us to recruit top-level providers when Paragon Clinicals is our EMR. The...

Oct 2021
||
(0)
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Analyst/Coordinator

I would buy the old Paragon Clinicals again, but I wouldn't buy the current system again. Paragon...

Jul 2021
||
(0)
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Analyst/Coordinator

Once people start using Paragon Clinicals, the system is very simple. Users can easily understand...

Jul 2021
||
(0)
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Manager

Since we went live with Paragon Clinicals, we have a lot of answers where Allscripts just apologizes...

Jul 2021
||
(0)
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Analyst/Coordinator

The vendor’s support is very lazy. There really is no support. We can open a case, but we wait a...

Jul 2021
||
(0)
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Manager

The only thing I like about Paragon Clinicals is that it looks good. There are so many issues that...

Jul 2021
||
(0)
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Nurse

My biggest complaint with Paragon Clinicals is the number of interfaces. The system just doesn't...

Jul 2021
||
(0)
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Nurse

Paragon Clinicals isn't easy for the bedside nurses to use because there are so many places to go....

Jul 2021
||
(0)
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Director

Allscripts took ownership of the product from McKesson. After the product was acquired, there was a...

Jun 2021
||
(0)
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Director

We do great with Paragon Clinicals because we have been on it for so long. The one complaint we get...

Jun 2021
||
(0)
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Director

One of my big complaints is that a lot of Allscripts tickets are taken care of by a lot of...

Jun 2021
||
(0)
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Manager

We are moving from Paragon Clinicals to another EMR because our organization is standardizing our...

Jun 2021
||
(0)
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Manager

I would not buy Paragon Clinicals again. Paragon Clinicals was a McKesson product that was meant for...

Jun 2021
||
(0)
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Manager

We got some help from Allscripts when Paragon Clinicals was being implemented, but we had very...

Jun 2021
||
(0)
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Director

I would like to think Paragon Clinicals is not part of our long-term plans, but I am sure it is. I...

May 2021
||
(0)
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Director

The bugs that I come across are more quality based, like the system responding really slowly when we...

May 2021
||
(0)
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Director

From my standpoint, the application itself is pretty easy to use. But I am also very highly trained...

May 2021
||
(0)
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Director

Implementation issues are not the implementation team’s fault. Usually the issue is the support. If...

May 2021
||
(0)
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Director

We absolutely have people we can escalate to, and I give Allscripts credit for that. We have...

May 2021
||
(0)
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Director

When the government comes out with a new regulation, Allscripts gets on that as quickly as they can....

May 2021
||
(0)
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Director

The product itself probably meets expectations. If we need to do physician documentation, the system...

May 2021
||
(0)
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Director

Generally speaking, Allscripts doesn’t nickel-and-dime, but that is because I have an expectation of...

May 2021
||
(0)
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Director

If we keep after Allscripts and they hold up their end of the agreements, I think our satisfaction...

May 2021
||
(0)
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CIO

Nobody here likes Paragon Clinicals. The system is not user friendly and is not being developed....

May 2021
||
(0)
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CIO

Allscripts sends us the longest list of charges. It is almost impossible to make sense of the list....

May 2021
||
(0)
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Director

I like the amount of information that is presented to the pharmacists on one screen. The screen is...

Apr 2021
||
(0)
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Director

One thing we don't have is CPOE functionality. We can't do all of the pharmacy things and other...

Apr 2021
||
(0)
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Manager

We always struggle to get data out of Paragon Clinicals. We have to make custom reports any time...

Apr 2021
||
(0)
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Analyst/Coordinator

I would give Allscripts a lower score for integration mainly because of their policies regarding...

Apr 2021
||
(0)
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Analyst/Coordinator

We are planning to upgrade Paragon Clinicals in the future. However, if I would have my way, I would...

Apr 2021
||
(0)
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Analyst/Coordinator

We have had several tickets that were outstanding for years that Allscripts never would address....

Apr 2021
||
(0)
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Director

We have struggled to get a version of the system that will actually allow us to produce reports that...

Mar 2021
||
(0)
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Director

Allscripts is continually changing our client executive, and I have to share mine with several other...

Mar 2021
||
(0)
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Director

I would go out of my way to caution people against buying Paragon Clinicals. I almost have to don a...

Mar 2021
||
(0)
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VP/Other Executive

We liked the price of Paragon Clinicals, and we liked the fact that it was based on Microsoft SQL....

Mar 2021
||
(0)
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VP/Other Executive

Allscripts isn’t moving as fast as their competitors. If Allscripts would move faster with their...

Mar 2021
||
(0)
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VP/Other Executive

The physician user interface is the biggest problem with Paragon Clinicals, but the next release...

Mar 2021
||
(0)
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VP/Other Executive

When we initially signed up for Paragon Clinicals, we believed we were getting a low-cost and...

Mar 2021
||
(0)
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Analyst/Coordinator

I don't feel like I have received any training for the system. I have asked Allscripts a few...

Mar 2021
||
(0)
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Analyst/Coordinator

There is a part of the application that doesn't sort things alphabetically. It just sorts based on...

Mar 2021
||
(0)
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Analyst/Coordinator

Paragon Clinicals' interface is streamlined and easy to use, but it doesn't have a ton of features....

Mar 2021
||
(0)
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Analyst/Coordinator

I don't know whether Paragon Clinicals has included FHIR in their interfaces yet, but the system is...

Mar 2021
||
(0)
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Analyst/Coordinator

The vendor lets us know what is coming next. I have received emails from them, but I am also not...

Mar 2021
||
(0)
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CIO

I have been very disappointed with Paragon Clinicals. Part of my disappointment is due to the fact...

Mar 2021
||
(0)
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CIO

After we do a software update, we have a lot of regression. The vendor keeps telling us that there...

Mar 2021
||
(0)
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CIO

A couple of years ago, the vendor moved to a different service model. They moved things offshore. I...

Mar 2021
||
(0)
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Nurse

Paragon Clinicals is one of the oldest programs that we use, but it is also one of our favorites....

Mar 2021
||
(0)
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Nurse

Paragon Clinicals is a Linux-based system, and it is a pretty stable platform. The problem is that...

Mar 2021
||
(0)
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Nurse

Our organization loves Paragon Clinicals. It is nice to be able to get a snapshot of what is...

Mar 2021
||
(0)
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Analyst/Coordinator

There were some things that the vendor promised that were supposed to come out in certain releases...

Mar 2021
||
(0)
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Analyst/Coordinator

The system is pretty integrated. The vendor adapts their products, and there is integration with...

Mar 2021
||
(0)
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Analyst/Coordinator

There are some things we would like to have in the system, but the vendor does try to keep up with...

Mar 2021
||
(0)
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Analyst/Coordinator

We do a lot of troubleshooting during the day with the system. People are having one-off issues or...

Mar 2021
||
(0)
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Analyst/Coordinator

The technology is optimal. The industry standards are changing so fast that it is hard for anyone to...

Mar 2021
||
(0)
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Analyst/Coordinator

For the implementation, the vendor came on-site or did Webex meetings. They have prerecorded things...

Mar 2021
||
(0)
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Analyst/Coordinator

We have a good customer advocate with the vendor. We have gotten really good feedback from that...

Mar 2021
||
(0)
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CNO

We have looked at leaving Allscripts and going to other vendors, but we always end up going back to...

Mar 2021
||
(0)
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CNO

Allscripts generally charges additional fees for every upgrade. Every interface costs thousands of...

Mar 2021
||
(0)
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CNO

I would like Paragon Clinicals' documentation to be easier to use. It looks like it will be in the...

Mar 2021
||
(0)
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Director

Each new version we install leads to more issues, and that requires us to do more upgrades. The...

Feb 2021
||
(0)
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Director

The lack of integration from the acute and ambulatory products is unbelievable. The vendor told us...

Feb 2021
||
(0)
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Director

The support is very slow and difficult. The majority of our resources are now overseas, and there is...

Feb 2021
||
(0)
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Director

We have an executive person who is somewhat involved, but those resources change weekly. I have had...

Feb 2021
||
(0)
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Director

We are very dissatisfied with the integration. The system we use for labor doesn't talk to Paragon...

Feb 2021
||
(0)
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Director

For our satisfaction to increase, Paragon Clinicals would need to be more integrated in terms of...

Feb 2021
||
(0)
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Director

The system's strength is its customizability. Having the ability to build what we want has been...

Feb 2021
||
(0)
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Director

The vendor's support has been average, but the relationship has been good. The vendor executives are...

Feb 2021
||
(0)
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Director

I would not buy the solution again if I were starting over. It is just not meeting our goals with...

Feb 2021
||
(0)
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Director

If an organization is a hospital, Allscripts' system is probably decent; but if an organization is a...

Feb 2021
||
(0)
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Director

There is no ambulatory side to the product. It also doesn’t have online scheduling for clinics, and...

Feb 2021
||
(0)
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Director

To be a proactive partner, the vendor has to be engaged with how things could improve and get people...

Feb 2021
||
(0)
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Manager

Allscripts pretty much keeps their promises, but it takes them a long time to do so. Since the...

Feb 2021
||
(0)
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Manager

A full version upgrade is very expensive. But we get little inside updates with our contract. The...

Feb 2021
||
(0)
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Manager

The vendor support is awful. The first-tier support people take forever, and they are all out of...

Feb 2021
||
(0)
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Manager

Allscripts has so many levels. My advocate does a good job, but I don’t know anyone above that...

Feb 2021
||
(0)
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Manager

There are different applications inside Paragon Clinicals. The lab module works very efficiently...

Feb 2021
||
(0)
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Manager

The system gets the work done, but it is not the gold standard. Every time we do an upgrade,...

Feb 2021
||
(0)
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Director

Allscripts' leadership team is very good. We have regular communication with them. Our relationship...

Feb 2021
||
(0)
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Director

I am not happy with Allscripts' current support. Far too much of their support is offshore. We can't...

Feb 2021
||
(0)
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Manager

We have monthly upgrades, and then we have big ones probably a couple of times a year. When we have...

Feb 2021
||
(0)
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Manager

We had to build our emergency department module ourselves because there wasn't a Paragon Clinicals...

Feb 2021
||
(0)
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Manager

There is more to Paragon Clinicals than there is to the practice management system, but Paragon...

Feb 2021
||
(0)
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Manager

The vendor tries to keep all of their promises but is probably short on resources. A lot of...

Feb 2021
||
(0)
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 or  to see details.

Manager

The vendor nickel-and-dimes depending on the project. A lot of the time, if we aren't careful, we...

Feb 2021
||
(0)
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Manager

The go-live process with the vendor is fine. They do all of the work. It is just sometimes hard to...

Feb 2021
||
(0)
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Manager

The vendor doesn't really train organizations that much because every site is different and every...

Feb 2021
||
(0)
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Manager

I would like to see more quality control when the vendor rolls out new versions of the system. There...

Feb 2021
||
(0)
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Manager

Over the last few years, the vendor has improved some areas, but in some ways, things are worse. I...

Feb 2021
||
(0)
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Manager

It seems like the vendor's implementation services are outsourced. In the past, we dealt with more...

Feb 2021
||
(0)
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Manager

Since Paragon Clinicals is now on Citrix, we don't have to update individual clients. That does take...

Feb 2021
||
(0)
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Manager

As for support, we typically log a case online. That has been an improvement with Allscripts....

Feb 2021
||
(0)
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Manager

We have far more downtime for upgrades and outright failures with Paragon Clinicals than with our...

Feb 2021
||
(0)
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Manager

The vendor has outsourced their help desk. A lot of the time, when we call the help desk, we are...

Feb 2021
||
(0)
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Manager

We do have executive involvement from the vendor. I don't always reach out to the executives because...

Feb 2021
||
(0)
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Manager

We end up spending a lot of money on the system, but I don't think that the system is worth the...

Feb 2021
||
(0)
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CIO

I can get good reports from Paragon Clinicals. We can pretty much generate any report we need using...

Feb 2021
||
(0)
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CIO

In the past, I felt nickel-and-dimed by Allscripts. However, I have noticed Allscripts working...

Feb 2021
||
(0)
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CIO

Allscripts has switched their service model to outsourcing. That is awful because the support people...

Feb 2021
||
(0)
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Analyst/Coordinator

I would not buy Paragon Clinicals again if the decision were up to me. The system is supremely slow,...

Jan 2021
||
(0)
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Analyst/Coordinator

The system is extremely affordable when compared to the other EMRs on the market. The price point of...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

During implementations and upgrades, Allscripts has to shut down the system, so we don’t have access...

Jan 2021
||
(0)
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Analyst/Coordinator

The system works about as well as it is promoted, but the quality of how it works is not very good....

Jan 2021
||
(0)
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Analyst/Coordinator

Allscripts' ongoing support has been horrible. They could address the issues that are plaguing the...

Jan 2021
||
(0)
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Manager

I would not buy the system again. It is difficult to navigate and isn't user friendly. There are so...

Jan 2021
||
(0)
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Manager

I don't give the vendor's implementation a high score. At one point, we were down for days, and the...

Jan 2021
||
(0)
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Manager

I got some training on the system, and we did a lot of training. It was good. The vendor trained us...

Jan 2021
||
(0)
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Manager

I refused to call the vendor's support number. The few times I did call, I always got someone who...

Jan 2021
||
(0)
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Manager

The system does have measurable outcomes, but I don’t know how accurate they are because I don’t...

Jan 2021
||
(0)
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Director

The biggest complaint I have about Paragon Clinicals is the fact that it is a very costly product....

Jan 2021
||
(0)
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Director

Paragon Clinical’s interface layout is constantly evolving. What might be bothering the radiologists...

Jan 2021
||
(0)
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VP/Other Executive

It isn't always easy to integrate Paragon Clinicals with other products. I don't love Allscripts or...

Dec 2020
||
(0)
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VP/Other Executive

I know that Allscripts has a newer product. We saw a demo and got some quotes. We just haven't been...

Dec 2020
||
(0)
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VP/Other Executive

The vendor has delivered their promises with their most recent upgrades, but we struggle with...

Dec 2020
||
(0)
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CIO

I would not buy Paragon Clinicals again. I know now that Paragon Clinicals is a product from four...

Dec 2020
||
(0)
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CIO

Allscripts' upgrades could have fewer issues and bugs. The upgrades seem to break things as much as...

Dec 2020
||
(0)
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CIO

There isn't much training for Paragon Clinicals. The training that is there costs us money and...

Dec 2020
||
(0)
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CIO

Most of Allscripts' support starts from overseas. The people seem to know very little about the...

Dec 2020
||
(0)
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Physician

We are going to get rid of Paragon Clinicals; we are just waiting to get enough money, and COVID-19...

Dec 2020
||
(0)
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Director

We haven't upgraded the product in a while. We obviously fell behind. Upgrades come fast with...

Nov 2020
||
(0)
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Director

Paragon Clinicals was expensive. There were small challenges with system usability. There were a lot...

Nov 2020
||
(0)
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Director

Paragon Clinicals was expensive for our organization. It seemed like Allscripts wanted to get profit...

Nov 2020
||
(0)
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Manager

Paragon Clinicals is an expensive platform to maintain. We haven't had to purchase any outside...

Oct 2020
||
(0)
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Manager

I want to say that I would purchase this system again, but knowing where our hospital is going, I am...

Oct 2020
||
(0)
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Manager

When organizations are looking into new solutions, the best things for them to see are the system...

Oct 2020
||
(0)
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Manager

I can't seem to get a clear understanding of what Allscripts' support is going to look like, because...

Oct 2020
||
(0)
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Manager

We can get a lot of information and enthusiasm for the Sunrise products, but Allscripts seems to be...

Oct 2020
||
(0)
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Manager

The vendor's implementation ability depends on the knowledge of their implementation team members....

Oct 2020
||
(0)
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 or  to see details.

Manager

We have to do a lot of workarounds with this system. Paragon Clinicals hasn't operated quite the way...

Oct 2020
||
(0)
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Manager

Paragon Clinicals has some interoperability capabilities, but we have not purchased them....

Oct 2020
||
(0)
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Manager

We haven't had any complaints about this system from our physicians. Our physicians like using...

Oct 2020
||
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