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User Commentary
Loyalty, Product
For hospitals of our size, Paragon Clinicals is an okay solution but not one that I would come out...
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Operations, Value
Altera Digital Health is not great at reaching out for training. If we reach out for training, they...
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Relationship
Altera Digital Health is clever enough not to make promises so that they don't have to break them....
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Product, Value
Altera Digital Health’s favorite thing to say is that the product is working as designed. They don't...
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Relationship, Product
For the systems we have to use, Altera Digital Health’s support has improved over the years. The...
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Loyalty, Relationship
The vendor seems to be going through a lot of changes, and a lot of that probably has to do with the...
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Relationship
We have a really good relationship with the people at Altera Digital Health. There is a good balance...
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Loyalty, Relationship, Product
Paragon Clinicals is currently undergoing a lot of change. There is a lot of talk about things that...
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Value
I feel nickel-and-dimed all the time with Altera Digital Health. There is a charge for everything.
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Product
The mobile CPOE process needs some work. The vendor has a mobile version, but it needs some help in...
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Loyalty
The vendor is just coming out with their document management system. Prior to that, they leveraged...
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Product
The core of the database is great. We can do a lot of things with it. We can get any piece of data...
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Loyalty, Product
With a lot of the new technologies, we still don't have integrations or a really clear pathway. The...
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Relationship
Basically, during the whole Allscripts tenure, there was no executive involvement. Altera Digital...
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Product
Although Paragon Clinicals initially doesn't seem very intuitive, the nurses really enjoy it. The...
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Loyalty, Product
One area for improvement in Paragon Clinicals would be the dashboards. They are not as up-to-date as...
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Value
Every time the government says we need to add something, Altera Digital Health charges us for it. If...
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Relationship, Operations
The knowledge of the level-one analysts at Altera Digital Health needs to be improved. Across the...
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Operations, Product
With Paragon Clinicals, we have to do so many upgrades in a certain amount of time. Altera Digital...
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Value
Paragon Clinicals is getting there, but the vendor is very slow getting it to where it needs to be....
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Loyalty, Product
There was a lot of strategic direction on the vendor’s part to build out certain parts of the...
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Product
Paragon Clinicals has been better since Altera Digital Health took over. Our last upgrade was...
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Product
Paragon Clinicals does the bare minimum. One of the problems is the old user interface with the old...
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Product
It would be nice to get to a place where Paragon Clinicals is able to be integrated and more API...
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Relationship
The vendor's support isn't good. Altera Digital Health has been trying more recently, but their...
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Operations, Product
When I train my doctors on Paragon Clinicals, they get a little depressed. The system is really old...
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Relationship
If I had a choice and money was not a question, I wouldn't buy Paragon Clinicals again because of...
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Relationship
The vendor may keep their promises, but it might take them years to get to them. Altera Digital...
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Loyalty
We are still with Paragon Clinicals for financial reasons. It is a huge lift to change an EHR. If I...
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Value
Altera Digital Health has not kept promises in development cycles, support, and financial costs....
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Relationship, Product
Altera Digital Health’s hosting is good, reliable, and secure. The application works.
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Relationship, Product
With Altera Digital Health, there are always defects and new releases, and they are slow to remedy...
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Relationship
Altera Digital Health really works at integration. They will call us to keep us informed. Altera...
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Product
The system's ease of use is better from a physician's perspective than it is from a nurse's...
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Operations, Product, Value
Altera Digital Health’s upgrades require a lot of internal resources, and we are required to test...
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Operations
The vendor's training used to be a lot better, and the vendor used to provide dedicated time. We...
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Product
Recently, I have had some major complaints and have grumbled about getting data out of the system...
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Relationship, Product
There have been some improvements to Paragon Clinicals. I had a call with some of the upper-level...
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Loyalty, Product
The product is our EMR system, and I certainly like the solution more than some of my colleagues. My...
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Product
I like the modules in Paragon Clinicals that I use as far as the processes go. I hear concerns from...
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Value
I don't know what I would say about buying Paragon Clinicals again. Altera Digital Health charges...
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Relationship
Since McKesson sold the product to Allscripts, the support for the Paragon applications has been...
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Culture, Relationship
We have brought up concerns with the vendor about not just their technology designs but also their...
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Product
We have had some challenges with certain other solutions, but a lot of our problems occur because of...
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Value
With Paragon Clinicals, we are nickel-and-dimed or dollar-and-ten-dollared. We struggle with Altera...
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Loyalty
Paragon Clinicals is pretty consistent in its overall product quality. It has some known faults that...
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Culture, Loyalty, Product, Value
Our providers are not really happy with the product as it is. They really do not like a lot of what...
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Relationship
The vendor stays updated on our vulnerability scanner area and on the National Employer Health...
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Relationship
The vendor could involve more clinical people and not just programmers. I am not computer savvy. I...
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Operations
Our initial training was good, but it was very fast because the vendor had to get onto the next...
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Relationship, Operations
If there's an issue going on, the vendor promises us they will do something. It takes a while for...
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Value
We would definitely purchase Paragon Clinicals again. We know the system and the vendor's people.
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Operations
We got very little training from Altera Digital Health for our most recent upgrade. We get a couple...
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Product
If a provider or patient goes to a big facility, they may be using a different EMR system than our...
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Operations
When the vendor gives us new technology, they come out to help and train us. For little items, they...
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Relationship
Altera Digital Health should definitely focus on the issues our providers bring up. A lot of the...
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Relationship, Operations
When we first started out, we had on-site implementation consultants who were helpful and told us we...
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Value
The vendor had to shut a particular service down while they worked on it. We couldn’t use it for a...
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Relationship, Product
There are so many glitches and bugs in the system. For example, the system isn’t correctly recording...
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Product
The providers and nurses all feel that Paragon Clinicals is very clicky. I have to go into one place...
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Relationship, Product
There are a lot of bugs that aren’t projected to be fixed until the next version, but we are still...
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Loyalty, Value
We would like to be off of Paragon Clinicals and with another vendor, but that is out of our price...
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Culture, Value
I have been requesting for a while for us to renegotiate the contract for Paragon Clinicals. We got...
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Relationship
There was a situation in the past where we lost our connection. We have a dedicated line with Altera...
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Product, Value
With all products, we get mileage out of how we use them and our commitment to using them. We have...
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Loyalty, Product
Right now, the way in which we access Paragon Clinicals is through a Citrix storefront, and modern...
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Product
From my position, I liked that our reports could drill down and be filtered in the system. From our...
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Operations
When we implemented the system, we ended up hiring a company to assist us. That was definitely worth...
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Product, Value
Altera Digital Health does skill and performance tests every quarter for clinicians, nurses, and...
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Relationship
We had a meeting with the vendor to talk about what we needed. That was beneficial. Altera Digital...
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Relationship
We have regular meetings with Altera Digital Health. We have our own tickets and Altera Digital...
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Relationship, Product
Altera Digital Health keeps merging with other companies, and there has been a lot of change.
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Relationship, Product
Altera Digital Health is trying to improve the product every now and then. They have people involved...
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Relationship, Relationship, Product, Product
We sometimes feel that Altera Digital Health should keep up with the technology quicker. For...
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Relationship, Relationship
We hear back from Altera Digital Health on tickets. However, some tickets get done superfast, and...
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Value, Value
Paragon Clincials is not the most expensive product out there, but it is also not the product that...
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Loyalty, Loyalty
I definitely think Altera Digital Health is moving in the right direction.
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Operations, Operations
Altera Digital Health's training is lacking a little. I am working with them to try to get some...
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Product, Product
Everybody in healthcare uses HL7, so those interfaces go fine in Paragon Clinicals. We also have...
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Loyalty, Relationship
Altera Digital Health doesn't keep their promises about the time frames for when they will build and...
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Product
Paragon Clinicals needs to be easier for the end user to customize and use; the product needs to...
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