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Paragon Clinicals Comments
Filtered view: All
Coray Tate
VP of Research / Strategy, Clinical
Subject Expert
Commentary Summary
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User Commentary
CIO
Nobody here likes Paragon Clinicals. The system is not user friendly and is not being developed....
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CIO
Allscripts sends us the longest list of charges. It is almost impossible to make sense of the list....
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Director
I like the amount of information that is presented to the pharmacists on one screen. The screen is...
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Director
One thing we don't have is CPOE functionality. We can't do all of the pharmacy things and other...
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Manager
We always struggle to get data out of Paragon Clinicals. We have to make custom reports any time...
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Analyst/Coordinator
I would give Allscripts a lower score for integration mainly because of their policies regarding...
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Analyst/Coordinator
We are planning to upgrade Paragon Clinicals in the future. However, if I would have my way, I would...
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Analyst/Coordinator
We have had several tickets that were outstanding for years that Allscripts never would address....
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Director
We have struggled to get a version of the system that will actually allow us to produce reports that...
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Director
Allscripts is continually changing our client executive, and I have to share mine with several other...
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Director
I would go out of my way to caution people against buying Paragon Clinicals. I almost have to don a...
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VP/Other Executive
We liked the price of Paragon Clinicals, and we liked the fact that it was based on Microsoft SQL....
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VP/Other Executive
Allscripts isn’t moving as fast as their competitors. If Allscripts would move faster with their...
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VP/Other Executive
The physician user interface is the biggest problem with Paragon Clinicals, but the next release...
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VP/Other Executive
When we initially signed up for Paragon Clinicals, we believed we were getting a low-cost and...
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Analyst/Coordinator
I don't feel like I have received any training for the system. I have asked Allscripts a few...
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Analyst/Coordinator
There is a part of the application that doesn't sort things alphabetically. It just sorts based on...
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Analyst/Coordinator
Paragon Clinicals' interface is streamlined and easy to use, but it doesn't have a ton of features....
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Analyst/Coordinator
I don't know whether Paragon Clinicals has included FHIR in their interfaces yet, but the system is...
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Analyst/Coordinator
The vendor lets us know what is coming next. I have received emails from them, but I am also not...
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CIO
I have been very disappointed with Paragon Clinicals. Part of my disappointment is due to the fact...
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CIO
After we do a software update, we have a lot of regression. The vendor keeps telling us that there...
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CIO
A couple of years ago, the vendor moved to a different service model. They moved things offshore. I...
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Nurse
Paragon Clinicals is one of the oldest programs that we use, but it is also one of our favorites....
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Nurse
Paragon Clinicals is a Linux-based system, and it is a pretty stable platform. The problem is that...
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Nurse
Our organization loves Paragon Clinicals. It is nice to be able to get a snapshot of what is...
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Analyst/Coordinator
There were some things that the vendor promised that were supposed to come out in certain releases...
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Analyst/Coordinator
The system is pretty integrated. The vendor adapts their products, and there is integration with...
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Analyst/Coordinator
There are some things we would like to have in the system, but the vendor does try to keep up with...
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Analyst/Coordinator
We do a lot of troubleshooting during the day with the system. People are having one-off issues or...
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Analyst/Coordinator
The technology is optimal. The industry standards are changing so fast that it is hard for anyone to...
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Analyst/Coordinator
For the implementation, the vendor came on-site or did Webex meetings. They have prerecorded things...
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Analyst/Coordinator
We have a good customer advocate with the vendor. We have gotten really good feedback from that...
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CNO
We have looked at leaving Allscripts and going to other vendors, but we always end up going back to...
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CNO
Allscripts generally charges additional fees for every upgrade. Every interface costs thousands of...
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CNO
I would like Paragon Clinicals' documentation to be easier to use. It looks like it will be in the...
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Director
Each new version we install leads to more issues, and that requires us to do more upgrades. The...
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Director
The lack of integration from the acute and ambulatory products is unbelievable. The vendor told us...
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Director
The support is very slow and difficult. The majority of our resources are now overseas, and there is...
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Director
We have an executive person who is somewhat involved, but those resources change weekly. I have had...
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Director
We are very dissatisfied with the integration. The system we use for labor doesn't talk to Paragon...
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Director
For our satisfaction to increase, Paragon Clinicals would need to be more integrated in terms of...
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Director
The system's strength is its customizability. Having the ability to build what we want has been...
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Director
The vendor's support has been average, but the relationship has been good. The vendor executives are...
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Director
I would not buy the solution again if I were starting over. It is just not meeting our goals with...
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Director
If an organization is a hospital, Allscripts' system is probably decent; but if an organization is a...
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Director
There is no ambulatory side to the product. It also doesn’t have online scheduling for clinics, and...
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Director
To be a proactive partner, the vendor has to be engaged with how things could improve and get people...
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Manager
Allscripts pretty much keeps their promises, but it takes them a long time to do so. Since the...
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Manager
A full version upgrade is very expensive. But we get little inside updates with our contract. The...
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Manager
The vendor support is awful. The first-tier support people take forever, and they are all out of...
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Manager
Allscripts has so many levels. My advocate does a good job, but I don’t know anyone above that...
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Manager
There are different applications inside Paragon Clinicals. The lab module works very efficiently...
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Manager
The system gets the work done, but it is not the gold standard. Every time we do an upgrade,...
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Director
Allscripts' leadership team is very good. We have regular communication with them. Our relationship...
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Director
I am not happy with Allscripts' current support. Far too much of their support is offshore. We can't...
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Manager
We have monthly upgrades, and then we have big ones probably a couple of times a year. When we have...
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Manager
We had to build our emergency department module ourselves because there wasn't a Paragon Clinicals...
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Manager
There is more to Paragon Clinicals than there is to the practice management system, but Paragon...
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Manager
The vendor tries to keep all of their promises but is probably short on resources. A lot of...
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Manager
The vendor nickel-and-dimes depending on the project. A lot of the time, if we aren't careful, we...
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Manager
The go-live process with the vendor is fine. They do all of the work. It is just sometimes hard to...
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Manager
The vendor doesn't really train organizations that much because every site is different and every...
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Manager
I would like to see more quality control when the vendor rolls out new versions of the system. There...
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Manager
Over the last few years, the vendor has improved some areas, but in some ways, things are worse. I...
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Manager
It seems like the vendor's implementation services are outsourced. In the past, we dealt with more...
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Manager
Since Paragon Clinicals is now on Citrix, we don't have to update individual clients. That does take...
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Manager
As for support, we typically log a case online. That has been an improvement with Allscripts....
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Manager
We have far more downtime for upgrades and outright failures with Paragon Clinicals than with our...
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Manager
The vendor has outsourced their help desk. A lot of the time, when we call the help desk, we are...
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Manager
We do have executive involvement from the vendor. I don't always reach out to the executives because...
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Manager
We end up spending a lot of money on the system, but I don't think that the system is worth the...
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CIO
I can get good reports from Paragon Clinicals. We can pretty much generate any report we need using...
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CIO
In the past, I felt nickel-and-dimed by Allscripts. However, I have noticed Allscripts working...
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CIO
Allscripts has switched their service model to outsourcing. That is awful because the support people...
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Analyst/Coordinator
I would not buy Paragon Clinicals again if the decision were up to me. The system is supremely slow,...
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Analyst/Coordinator
The system is extremely affordable when compared to the other EMRs on the market. The price point of...
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Analyst/Coordinator
During implementations and upgrades, Allscripts has to shut down the system, so we don’t have access...
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Analyst/Coordinator
The system works about as well as it is promoted, but the quality of how it works is not very good....
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Analyst/Coordinator
Allscripts' ongoing support has been horrible. They could address the issues that are plaguing the...
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Manager
I would not buy the system again. It is difficult to navigate and isn't user friendly. There are so...
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Manager
I don't give the vendor's implementation a high score. At one point, we were down for days, and the...
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Manager
I got some training on the system, and we did a lot of training. It was good. The vendor trained us...
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Manager
I refused to call the vendor's support number. The few times I did call, I always got someone who...
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Manager
The system does have measurable outcomes, but I don’t know how accurate they are because I don’t...
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Director
The biggest complaint I have about Paragon Clinicals is the fact that it is a very costly product....
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Director
Paragon Clinical’s interface layout is constantly evolving. What might be bothering the radiologists...
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VP/Other Executive
It isn't always easy to integrate Paragon Clinicals with other products. I don't love Allscripts or...
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VP/Other Executive
I know that Allscripts has a newer product. We saw a demo and got some quotes. We just haven't been...
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VP/Other Executive
The vendor has delivered their promises with their most recent upgrades, but we struggle with...
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CIO
I would not buy Paragon Clinicals again. I know now that Paragon Clinicals is a product from four...
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CIO
Allscripts' upgrades could have fewer issues and bugs. The upgrades seem to break things as much as...
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CIO
There isn't much training for Paragon Clinicals. The training that is there costs us money and...
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CIO
Most of Allscripts' support starts from overseas. The people seem to know very little about the...
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Physician
We are going to get rid of Paragon Clinicals; we are just waiting to get enough money, and COVID-19...
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Director
We haven't upgraded the product in a while. We obviously fell behind. Upgrades come fast with...
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Director
Paragon Clinicals was expensive. There were small challenges with system usability. There were a lot...
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Director
Paragon Clinicals was expensive for our organization. It seemed like Allscripts wanted to get profit...
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Manager
Paragon Clinicals is an expensive platform to maintain. We haven't had to purchase any outside...
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Manager
I want to say that I would purchase this system again, but knowing where our hospital is going, I am...
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Manager
When organizations are looking into new solutions, the best things for them to see are the system...
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Manager
I can't seem to get a clear understanding of what Allscripts' support is going to look like, because...
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Manager
We can get a lot of information and enthusiasm for the Sunrise products, but Allscripts seems to be...
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Manager
The vendor's implementation ability depends on the knowledge of their implementation team members....
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Manager
We have to do a lot of workarounds with this system. Paragon Clinicals hasn't operated quite the way...
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Manager
Paragon Clinicals has some interoperability capabilities, but we have not purchased them....
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Manager
We haven't had any complaints about this system from our physicians. Our physicians like using...
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Manager
The end users complain about how difficult Paragon Clinicals is to use. There are a couple of areas...
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Manager
We let our service contracts expire. But we did have an emergency issue. We were able to reach out...
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Manager
The problem is that when we identify an issue with the system, Allscripts is willing to fix it only...
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Manager
We were having reports overwriting other reports. That was a huge patient safety issue. We had to...
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Manager
Allscripts was with us the entire implementation. They were able to get the system up and running....
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Manager
There is a disconnect with patient accounts. Allscripts uses third-party software for claims and...
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CIO
I have very strong analysts and engineers. Some people would rather select a vendor that has a...
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CIO
Allscripts does have some problems. Fortunately, my analysts are strong. If I had to rely on...
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CIO
Allscripts has been kind of proactive lately. They have integrated everything on the ambulatory...
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CIO
I am giving Paragon Clinicals some low ratings, but if I were to compare its cost to the cost of...
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CIO
Allscripts keeps their promises, or they at least make an honest effort to. They sometimes promise...
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CIO
There is some nickel-and-diming from Allscripts. They used to be awful about that, but they aren't...
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CIO
Some of our executive managers hated Paragon Clinicals; they all thought it was terrible. But when I...
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CIO
We are redeploying things, optimizing things, and taking features from other vendors and working...
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CIO
Paragon Clinicals is the little engine that could. It does 90% of what we need it to do. It doesn't...
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CIO
If I paid for another EHR, it would cost a lot of money, and we would have to pay for new equipment...
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Nurse
I have support tickets that have been unanswered for years. Some issues are minor issues that the...
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Nurse
I really don’t see a lot of vendor executive involvement. We get the occasional email, but I would...
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Nurse
We have some capability within the product to get information. There are some scripts and rules that...
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Nurse
We had a very lengthy discovery process before we chose a new vendor, and we looked at what else was...
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Nurse
On the clinical side and for the physician utilization piece, the vendor hasn’t been very good at...
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Nurse
The vendor doesn’t really nickel-and-dime. We did the first upgrade on our own, and we had many...
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Nurse
We get notifications from the vendor for new upgrades, but when someone takes on the new version,...
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Nurse
We have integrated quite a few items with the vendor, so the product has been workable. We have a...
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Nurse
We have continued to have issues with the product. Things that should be easy to fix just aren’t...
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Nurse
The product requires a lot of clicks, but during training, physicians don’t feel that the clicks are...
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Nurse
Physician documentation is a big issue for us. The way the templates have to be built to function...
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CIO
Nothing with Allscripts has gotten better. My past ratings for them weren’t wonderful, and now I am...
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CIO
Allscripts is coming out with new releases to fix so many issues; it feels like things are coming...
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Director
I would say that Allscripts is likely more guilty of nickel-and-diming than most vendors. Allscripts...
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Director
Allscripts’ implementation was less positive than other vendors’ implementations. Ongoing training...
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Director
Interoperability is a pretty big struggle for us. Allscripts doesn’t play well with others. Some...
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Director
Allscripts normally gets us what we need, but they deliver things late. We don’t often have contact...
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