Paragon Clinicals Comments

 

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Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

I would not buy Paragon Clinicals again if the decision were up to me. The system is supremely slow,...

Jan 2021
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Analyst/Coordinator

Functionality and Upgrades

The system is extremely affordable when compared to the other EMRs on the market. The price point of...

Jan 2021
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Analyst/Coordinator

Functionality and Upgrades

During implementations and upgrades, Allscripts has to shut down the system, so we don’t have access...

Jan 2021
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Analyst/Coordinator

Functionality and Upgrades

The system works about as well as it is promoted, but the quality of how it works is not very good....

Jan 2021
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Analyst/Coordinator

Functionality and Upgrades

Allscripts' ongoing support has been horrible. They could address the issues that are plaguing the...

Jan 2021
 Helpful

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Manager

Functionality and Upgrades

I would not buy the system again. It is difficult to navigate and isn't user friendly. There are so...

Jan 2021
 Helpful

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Manager

Implementation and Training

I don't give the vendor's implementation a high score. At one point, we were down for days, and the...

Jan 2021
 Helpful

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Manager

Implementation and Training

I got some training on the system, and we did a lot of training. It was good. The vendor trained us...

Jan 2021
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Manager

Service and Support

I refused to call the vendor's support number. The few times I did call, I always got someone who...

Jan 2021
 Helpful

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Manager

ROI / Cost (care and feeding)

The system does have measurable outcomes, but I don’t know how accurate they are because I don’t...

Jan 2021
 Helpful

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Director

ROI / Cost (care and feeding)

The biggest complaint I have about Paragon Clinicals is the fact that it is a very costly product....

Jan 2021
 Helpful

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Director

Interfacing and Integration

Paragon Clinical’s interface layout is constantly evolving. What might be bothering the radiologists...

Jan 2021
 Helpful

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VP/Other Executive

Interfacing and Integration

It isn't always easy to integrate Paragon Clinicals with other products. I don't love Allscripts or...

Dec 2020
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VP/Other Executive

Other Observations & Comments

I know that Allscripts has a newer product. We saw a demo and got some quotes. We just haven't been...

Dec 2020
 Helpful

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VP/Other Executive

Relationship

The vendor has delivered their promises with their most recent upgrades, but we struggle with...

Dec 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

I would not buy Paragon Clinicals again. I know now that Paragon Clinicals is a product from four...

Dec 2020
 Helpful

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CIO

Functionality and Upgrades

Allscripts' upgrades could have fewer issues and bugs. The upgrades seem to break things as much as...

Dec 2020
 Helpful

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CIO

Implementation and Training

There isn't much training for Paragon Clinicals. The training that is there costs us money and...

Dec 2020
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CIO

Service and Support

Most of Allscripts' support starts from overseas. The people seem to know very little about the...

Dec 2020
 Helpful

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Physician

Future Outlook

We are going to get rid of Paragon Clinicals; we are just waiting to get enough money, and COVID-19...

Dec 2020
 Helpful

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Director

Service and Support

We haven't upgraded the product in a while. We obviously fell behind. Upgrades come fast with...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

Paragon Clinicals was expensive. There were small challenges with system usability. There were a lot...

Nov 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Paragon Clinicals was expensive for our organization. It seemed like Allscripts wanted to get profit...

Nov 2020
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Manager

ROI / Cost (care and feeding)

Paragon Clinicals is an expensive platform to maintain. We haven't had to purchase any outside...

Oct 2020
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Manager

Functionality and Upgrades

I want to say that I would purchase this system again, but knowing where our hospital is going, I am...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

When organizations are looking into new solutions, the best things for them to see are the system...

Oct 2020
 Helpful

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Manager

Service and Support

I can't seem to get a clear understanding of what Allscripts' support is going to look like, because...

Oct 2020
 Helpful

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Manager

Relationship

We can get a lot of information and enthusiasm for the Sunrise products, but Allscripts seems to be...

Oct 2020
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Manager

Implementation and Training

The vendor's implementation ability depends on the knowledge of their implementation team members....

Oct 2020
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Manager

Functionality and Upgrades

We have to do a lot of workarounds with this system. Paragon Clinicals hasn't operated quite the way...

Oct 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Paragon Clinicals has some interoperability capabilities, but we have not purchased them....

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

We haven't had any complaints about this system from our physicians. Our physicians like using...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

The end users complain about how difficult Paragon Clinicals is to use. There are a couple of areas...

Oct 2020
 Helpful

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Manager

Service and Support

We let our service contracts expire. But we did have an emergency issue. We were able to reach out...

Oct 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

The problem is that when we identify an issue with the system, Allscripts is willing to fix it only...

Oct 2020
 Helpful

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Manager

Service and Support

We were having reports overwriting other reports. That was a huge patient safety issue. We had to...

Oct 2020
 Helpful

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Manager

Implementation and Training

Allscripts was with us the entire implementation. They were able to get the system up and running....

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

There is a disconnect with patient accounts. Allscripts uses third-party software for claims and...

Oct 2020
 Helpful

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CIO

Relationship

I have very strong analysts and engineers. Some people would rather select a vendor that has a...

Aug 2020
 Helpful

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CIO

Service and Support

Allscripts does have some problems. Fortunately, my analysts are strong. If I had to rely on...

Aug 2020
 Helpful

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CIO

Relationship

Allscripts has been kind of proactive lately. They have integrated everything on the ambulatory...

Aug 2020
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CIO

ROI / Cost (care and feeding)

I am giving Paragon Clinicals some low ratings, but if I were to compare its cost to the cost of...

Aug 2020
 Helpful

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CIO

Relationship

Allscripts keeps their promises, or they at least make an honest effort to. They sometimes promise...

Aug 2020
 Helpful

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CIO

Future Outlook

There is some nickel-and-diming from Allscripts. They used to be awful about that, but they aren't...

Aug 2020
 Helpful

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CIO

Win/Loss - Why they were selected (by current clients)

Some of our executive managers hated Paragon Clinicals; they all thought it was terrible. But when I...

Aug 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

We are redeploying things, optimizing things, and taking features from other vendors and working...

Aug 2020
 Helpful

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CIO

Functionality and Upgrades

Paragon Clinicals is the little engine that could. It does 90% of what we need it to do. It doesn't...

Aug 2020
 Helpful

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CIO

Other Observations & Comments

If I paid for another EHR, it would cost a lot of money, and we would have to pay for new equipment...

Aug 2020
 Helpful

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Nurse

Service and Support

I have support tickets that have been unanswered for years. Some issues are minor issues that the...

Jul 2020
 Helpful

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Nurse

Relationship

I really don’t see a lot of vendor executive involvement. We get the occasional email, but I would...

Jul 2020
 Helpful

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Nurse

Functionality and Upgrades

We have some capability within the product to get information. There are some scripts and rules that...

Jul 2020
 Helpful

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Nurse

Other Observations & Comments

We had a very lengthy discovery process before we chose a new vendor, and we looked at what else was...

Jul 2020
 Helpful

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Nurse

Service and Support

On the clinical side and for the physician utilization piece, the vendor hasn’t been very good at...

Jul 2020
 Helpful

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Nurse

Functionality and Upgrades

The vendor doesn’t really nickel-and-dime. We did the first upgrade on our own, and we had many...

Jul 2020
 Helpful

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Nurse

Functionality and Upgrades

We get notifications from the vendor for new upgrades, but when someone takes on the new version,...

Jul 2020
 Helpful

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Nurse

Interfacing and Integration

We have integrated quite a few items with the vendor, so the product has been workable. We have a...

Jul 2020
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Nurse

Functionality and Upgrades

We have continued to have issues with the product. Things that should be easy to fix just aren’t...

Jul 2020
 Helpful

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Nurse

Other Observations & Comments

The product requires a lot of clicks, but during training, physicians don’t feel that the clicks are...

Jul 2020
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Nurse

Functionality and Upgrades

Physician documentation is a big issue for us. The way the templates have to be built to function...

Jul 2020
 Helpful

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CIO

Future Outlook

Nothing with Allscripts has gotten better. My past ratings for them weren’t wonderful, and now I am...

Jul 2020
 Helpful

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CIO

Functionality and Upgrades

Allscripts is coming out with new releases to fix so many issues; it feels like things are coming...

Jul 2020
 Helpful

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Director

ROI / Cost (care and feeding)

I would say that Allscripts is likely more guilty of nickel-and-diming than most vendors. Allscripts...

Jun 2020
 Helpful

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Director

Implementation and Training

Allscripts’ implementation was less positive than other vendors’ implementations. Ongoing training...

Jun 2020
 Helpful

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Director

Interfacing and Integration

Interoperability is a pretty big struggle for us. Allscripts doesn’t play well with others. Some...

Jun 2020
 Helpful

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Director

Relationship

Allscripts normally gets us what we need, but they deliver things late. We don’t often have contact...

Jun 2020
 Helpful

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Physician

Technology

The product isn't intuitive, and the workflow is very difficult for people that are booking cases....

May 2020
 Helpful

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CIO

Technology

Allscripts really hasn't done a lot with Paragon Clinicals. They have slowed down the development,...

May 2020
 Helpful

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CIO

Functionality and Upgrades

The vendor has added some of the functionality that was missing years ago. At this point, the...

May 2020
 Helpful

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CIO

Service and Support

The support is the worst that it has ever been. Allscripts has outsourced most of their support...

May 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

Allscripts' pricing model is through the roof. Their prices for everything are outrageous. They are...

May 2020
 Helpful

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Nurse

ROI / Cost (care and feeding)

Allscripts used to be a lot better at avoiding charging for every little thing. Nickel-and-diming is...

May 2020
 Helpful

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Nurse

Functionality and Upgrades

We have a love-hate relationship. It is nice that everybody is on the system. It has been here for a...

May 2020
 Helpful

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Nurse

Service and Support

We have had a much better support system since Allscripts took over, although they have sent a lot...

May 2020
 Helpful

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Director

Relationship

We feel a little abandoned by our vendor. The executive engagement has dwindled exponentially. It...

Apr 2020
 Helpful

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Director

Other Observations & Comments

I wouldn't buy the product again today, but at the time, it was the right decision to make, and if I...

Apr 2020
 Helpful

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CIO

Interfacing and Integration

Allscripts nickel-and-dimes. We outsource our laboratory services, and we spent a long time trying...

Apr 2020
 Helpful

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CIO

Implementation and Training

There isn’t a lot of training. I have asked Allscripts for training because some of our team members...

Apr 2020
 Helpful

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CIO

Technology

Allscripts doesn’t deliver new technology that meets our needs with the Paragon platform. They don’t...

Apr 2020
 Helpful

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CIO

Service and Support

Allscripts is not proactive. I usually have to complain before anything happens.

Apr 2020
 Helpful

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CIO

Relationship

The executives and our account executive do a fantastic job. We don’t make things easy for them...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

When we got the system, Paragon Clinicals seemed like a good choice for us. Frankly, it was kind of...

Apr 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The real struggle we have with Allscripts is the development pipeline for Paragon Clinicals. The...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

Allscripts’ response to the system's functionality not being there is to offer up a resource to help...

Apr 2020
 Helpful

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Director

Other Observations & Comments

In our road map, we want to move the inpatient side to another vendor's product. Unfortunately, with...

Apr 2020
 Helpful

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Director

ROI / Cost (care and feeding)

What I need most is an EHR that will allow me to be regulatory compliant and keep my patients safe....

Apr 2020
 Helpful

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Director

Technology

I need a vendor to give me a product that is stable. I need a product that scales with the volume of...

Apr 2020
 Helpful

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Analyst/Coordinator

Service and Support

With what we are working on with integration, the vendor is still engaged.

Mar 2020
 Helpful

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Analyst/Coordinator

Relationship

We have a bitter taste in our mouth from the vendor at this point. The vendor is not holding up...

Mar 2020
 Helpful

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Director

Other Observations & Comments

Things with Allscripts are decent. We keep our eyes and ears open for other EMR vendors that are out...

Mar 2020
 Helpful

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Director

Other Observations & Comments

If we were to start over, I would guess that we would select another system over Paragon Clinicals....

Mar 2020
 Helpful

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Director

Service and Support

Allscripts sometimes delivers on promises, but they are very delayed in what they promise. If they...

Mar 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Allscripts bundles their nickel-and-diming into big purchases, so they don’t necessarily...

Mar 2020
 Helpful

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Director

Interfacing and Integration

Allscripts could definitely do more around integration. Allscripts doesn’t work with a lot of...

Mar 2020
 Helpful

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Director

Other Observations & Comments

Paragon Clinicals' ease of use depends on whether the end user is a computer-savvy person or not. If...

Mar 2020
 Helpful

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Director

Other Observations & Comments

It would be nice if Paragon Clinicals had the functionality to do more single sign-ons to help with...

Mar 2020
 Helpful

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Director

Service and Support

Allscripts has moved their support overseas. The people we talk to don't even have a basic...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

The development of the product has been so bad. I don't think that Allscripts does any QA. We are...

Mar 2020
 Helpful

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Director

Relationship

The executives are nonexistent. The only time they come around is to sell us something. They have no...

Mar 2020
 Helpful

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Director

Interfacing and Integration

The support aspect of the product has been different since the vendor became Allscripts. The product...

Mar 2020
 Helpful

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Director

Sales and Contracting

The vendor is trying to make their support better. They have really listened to us and have worked...

Mar 2020
 Helpful

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Director

Other Observations & Comments

We are going to be exploring the use of a single sign-on platform so that our applications require...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

The application could do a better job with printing and integrating with the printers. That would...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

From what we know about the product, it is good, and we would purchase it again.

Mar 2020
 Helpful

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Director

Relationship

The vendor does not keep all promises. There have been promises of delivering something for free,...

Mar 2020
 Helpful

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Director

ROI / Cost (care and feeding)

I think the representative we work with from the vendor would like to do a better job of not...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

We are using the features that are in the product, and the vendor has delivered on what they sold.

Mar 2020
 Helpful

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Director

Functionality and Upgrades

The vendor for sure provides new technology, and we have been through a lot of demos. We can’t...

Mar 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Things with Allscripts are kind of up and down right now. With every upgrade, we introduce new...

Mar 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Allscripts does charge us; there is only so much that can be avoided. But our accountant tries to go...

Mar 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

The implementation support that we received from the vendor was pretty good, and the training was excellent....

Mar 2020
 Helpful

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Analyst/Coordinator

Future Outlook

Allscripts is pretty good with helping to support our integration goals, and I can see things...

Mar 2020
 Helpful

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Analyst/Coordinator

Technology

It seems like we have to log in to different modules because the product doesn't have continuity...

Mar 2020
 Helpful

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CIO

Functionality and Upgrades

The product is part of our future plans, but we are actively looking for another vendor. The...

Mar 2020
 Helpful

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CIO

Implementation and Training

We had implementations where there wasn’t complete education and where there was functionality that...

Mar 2020
 Helpful

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CIO

Interfacing and Integration

I thought we were going to have to file for a hardship this year because of the issues that...

Mar 2020
 Helpful

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CIO

Service and Support

The quality of support has decreased. We are chasing support all the time. Allscripts has let go of...

Mar 2020
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CEO/President

Service and Support

Allscripts maybe keeps their promises. That depends. We have had numerous upgrades over the years,...

Feb 2020
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Director

Functionality and Upgrades

Paragon Clinicals is just fine for the most part, but the providers whine about it and say that it...

Feb 2020
 Helpful

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Director

Service and Support

The support is a sore point. The quality of the support has gone down because I swear that...

Feb 2020
 Helpful

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Director

Technology

Allscripts has done what they needed to do for us to run on the acute side. There isn’t anything for...

Feb 2020
 Helpful

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Director

Other Observations & Comments

I don’t think Paragon Clinicals has any shortcomings, even with the clinicians' complaints about too...

Feb 2020
 Helpful

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Director

Functionality and Upgrades

In Paragon Clinicals, we can see what happened to a patient from birth to death if they were our...

Feb 2020
 Helpful

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Director

Technology

Allscripts needs to bundle Paragon Clinicals with their remote hosting system. A lot of hospitals...

Feb 2020
 Helpful

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Director

Functionality and Upgrades

Allscripts is well engaged with us, but the new functionality is barely keeping up with regulatory...

Feb 2020
 Helpful

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Director

Other Observations & Comments

Things are more positive with Paragon Clinicals at the moment, though there are some struggles with...

Feb 2020
 Helpful

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Director

Functionality and Upgrades

The system has the functionality that we need; we just haven’t bought it. But there are some things...

Feb 2020
 Helpful

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Director

Other Observations & Comments

Our overall satisfaction would be better if we leveraged Paragon Clinicals. That would remove...

Feb 2020
 Helpful

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Director

Other Observations & Comments

Knowing what I know today, I don’t know whether I would buy the system again. Money is the issue,...

Feb 2020
 Helpful

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Director

Other Observations & Comments

There is a high likelihood that some executive somewhere is saying that we can’t run all of these...

Feb 2020
 Helpful

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CIO

Relationship

We know what our needs are, and we are also seeing some long-term Paragon employees leave the...

Feb 2020
 Helpful

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CIO

Other Observations & Comments

We are not on the ambulatory product. We haven't seen enough about it to know whether it meets all...

Feb 2020
 Helpful

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CIO

Relationship

We rarely have time with the executives. We communicate with an account representative, who brings...

Feb 2020
 Helpful

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CIO

Interfacing and Integration

Patient engagement is a big outcome that I would like to see. We are getting there. The patient...

Feb 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

We have had the system for so long and have tested a lot of software pieces, so we have obtained...

Feb 2020
 Helpful

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CIO

Service and Support

The project management team was fantastic. The Paragon folks understood the technology and were able...

Feb 2020
 Helpful

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CIO

Service and Support

Allscripts has some webinars, but nothing provides substantial value. Small facilities would prefer...

Feb 2020
 Helpful

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CIO

Interfacing and Integration

The system has built-in requirements and meets the bare minimum. We are surrounded by Epic...

Feb 2020
 Helpful

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CIO

Functionality and Upgrades

The system meets our needs. Most of our staff members are okay with the system, but it doesn't have...

Feb 2020
 Helpful

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CIO

Functionality and Upgrades

Our biggest pain point is with our physician group. The system doesn't quite meet that group's...

Feb 2020
 Helpful

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CIO

Lessons Learned

Recommending the system would depend entirely on whether an organization is a standalone hospital or...

Feb 2020
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VP/Other Executive

Functionality and Upgrades

I had a lot of high hopes when Allscripts took over Paragon Clinicals. I hoped that Allscripts would...

Feb 2020
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VP/Other Executive

Functionality and Upgrades

There have been a couple of issues that blocked us from going live in the upgrade, but that is par...

Feb 2020
 Helpful

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VP/Other Executive

Service and Support

Getting Allscripts involved with our issues is like pulling teeth. We have a project manager that is...

Feb 2020
 Helpful

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VP/Other Executive

Relationship

There used to be involvement from Allscripts executives. We used to have an executive that came...

Feb 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

Paragon Clinicals is not part of our long-term plans. The vendor doesn't keep all their promises,...

Feb 2020
 Helpful

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Director

Relationship

I wouldn't buy Paragon Clinicals again in a million years. In fact, if I end up in hell for some...

Jan 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Allscripts charges for everything. We fight with them constantly for failed services and...

Jan 2020
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Director

Functionality and Upgrades

Allscripts needs to end the product. It is so bad. The development is so far behind other vendors'...

Jan 2020
 Helpful

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Director

Technology

We have talked about our struggles with Allscripts for years. Nothing has changed. We thought...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

There are some really good products that help patients, but Allscripts' product causes fragmentation...

Jan 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We do all of our own upgrades unless the vendor requires otherwise. When we were required to let...

Jan 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

Most of the training is very basic and useless. It might be useful to someone who is new to Paragon...

Jan 2020
 Helpful

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Analyst/Coordinator

Service and Support

Over the years, we have received our money's worth, but the ROI has gone down due to the quality of...

Jan 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The solution has some billing issues related to observation patients. The billing ability for those...

Jan 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

I feel like Allscripts bought the Paragon platform so that they could transition Paragon customers...

Jan 2020
 Helpful

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Analyst/Coordinator

Service and Support

Allscripts is sending 70% of their support over to India. Allscripts is not doing US-based support...

Jan 2020
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Analyst/Coordinator

Relationship

Having been with Paragon Clinicals since it was owned by McKesson, we have seen a lot of changes,...

Jan 2020
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