Allscripts Partial IT Outsourcing (McKesson) Comments

 

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User Commentary

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Director

Tools and Methodology

We used Allscripts' services as a helpline, and we had their service people fix problems with our...

Sep 2018
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Director

Lessons Learned

We would suggest that potential Allscripts customers plan on taking more time to account for the...

Sep 2018
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Director

Other Observations

We had to do a lot of internal documentation to make sure that Allscripts could access our system....

Sep 2018
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Director

People and Knowledge

A few of Allscripts' analysts took some time to explain things to us. Some of Allscripts' employees...

Sep 2018
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Director

ROI and Cost

We had a set contract with Allscripts, but the price was fairly steep. We paid for a certain number...

Sep 2018
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Manager

People and Knowledge

We had an Allscripts account manager, and we had weekly calls with that person to discuss open...

Sep 2018
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Manager

Tools and Methodology

There is one thing I think Allscripts could improve. If someone is going to be on vacation for an...

Sep 2018
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Director

Project Results

I had managed our Allscripts application before, and I knew what was involved with bringing the EMR...

Aug 2018
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Director

Project Results

We did all the tier-one help desk answering. Allscripts basically added in the role of an...

Aug 2018
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Director

Tools and Methodology

We had executive involvement until everything changed with the vendor. But Allscripts was extremely...

Aug 2018
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Director

Project Results

A couple of tickets seemed to take a long time, and we had to stay on Allscripts' case about them....

Aug 2018
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Director

Project Results

Our objective with Allscripts was to provide continued support for McKesson products while we were...

Aug 2018
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Director

Project Results

Allscripts exceeded our expectations. I was concerned initially that we were just going to...

Aug 2018
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CIO

Other Observations

Our experience with Allscripts extends back some time. Allscripts makes suggestions, but they are...

Jan 2018
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CIO

People and Knowledge

We get the level of service we expect from Allscripts partial IT services. That includes services...

Jan 2018
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CIO

Other Observations

The Allscripts outsourced employees we have do a good job, but not a great job. But that is true of...

Jan 2018
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CIO

Tools and Methodology

Allscripts could help us be more successful by leveraging their outsourcing sites as resources for...

Jan 2018
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