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User Commentary
Relationship, Product
Veradigm does the best that they can to keep promises. We have worked closely with them on different...
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Loyalty, Product
Veradigm is making the whole application look more modern. Our users are getting younger and...
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Relationship
We have a client manager, so if we don't get what we need, there is a path to escalation. That is...
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Relationship, Operations, Product
Ease of use is one of Veradigm Practice Management's strengths. It is especially easy for us to...
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Product
If I were to give the vendor some suggestions for improvement, I would suggest that they revamp...
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Product, Value
Veradigm Practice Management has robust reporting capabilities. It has an add-on option that is nice...
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Product
Veradigm Practice Management is my baby. It is the product that I know, trust, and believe in. It...
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Culture, Value
We get quite a few bills from Veradigm, and our client services manager with them actually came to...
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Product
Veradigm Practice Management is archaic. It is not very updated; it is not a web-based system. There...
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Product
I like the simplicity of being able to do the steps we need to do in Veradigm Practice Management....
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Culture
We were sold one thing, but the system that we actually implemented was another thing. We were told...
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Value
Veradigm nickel-and-dimes us for everything. We need things that are outside of the vendor's normal...
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Product
The biggest areas of opportunity that the vendor has would be with integration and with upgrading...
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Relationship
When we escalate things with the vendor, those things go pretty well, but a lot of the time, we have...
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Relationship
If I were to talk to someone about the system, they would have their own list of questions about...
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Operations, Product
One of the challenges that we face is education for staff members about new features in Veradigm....
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Product
The system is basic, but it is tried and true. It has flexible scheduling options. The vendor has...
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Product
The process of creating schedules in Veradigm's system is pretty good. Veradigm's system looks like...
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Relationship
Veradigm sends out a fairly reasonable amount of communication about things. They also identify...
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Operations, Product
Veradigm Practice Management is user friendly, and people know it already. It is easy and just a...
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Product
We are at Veradigm’s mercy for their upgrades and everything, and it would be nice if we had a...
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Loyalty
We made a change to our locations that is supposed to take place soon, and we are supposed to have a...
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Culture, Relationship
Veradigm doesn’t keep all promises. That issue is related to their new products and their sales...
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Product
Veradigm could integrate the patient intake and registration pieces with a texting piece. There is a...
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Product
The core functions are user friendly and intuitive. What makes them user friendly and intuitive is...
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Culture, Relationship, Operations
The vendor has some services that we haven't found out about until after we have needed them. In the...
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Product
There are times when Veradigm has new technology that they put out that we have to upgrade to in...
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Relationship
We have a pretty good relationship with Veradigm. They are excellent, and they check on us...
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Value
Veradigm contracts things, and they just got out of the hardware world. However, instead of charging...
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Value
Veradigm's system is expensive. We pay a lot of money for it, and we feel like we shouldn't have to...
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Relationship
Veradigm's support has dropped off a little. We used to have a dedicated account person, but it...
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Relationship
We would like to go back to our old dedicated-account support initiative. When that initiative came...
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Relationship, Product
Veradigm has been a solid vendor for many years. That has been a big thing for us. We can't trade...
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Product
We really overestimated the accuracy of the system's rules engine.
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Operations
Our implementation with Veradigm was much longer than it should have been, and it had severe bugs....
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Product
Veradigm Practice Management is a closed system, so it doesn't have much interoperability. The...
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Product
Veradigm's last upgrade had some printing problems, but the vendor has corrected those at this point....
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Loyalty, Product
We would like Veradigm to give us the ability to put expiration dates on insurance policies. For...
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Value
Veradigm charges us for verifying insurance, sending paper claims, and sending patient statements...
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Product
When we import charges, we can sort them by the provider and CPT code and do grouping maintenance. I...
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Relationship
I have a close relationship with the people at Veradigm that make enhancements to the PM system or...
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Relationship, Product
Veradigm said years ago that they were working on a report for us, but that report gives us only...
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Product
We are happy with Veradigm Practice Management. It is easy to use, and we can easily train people to...
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Relationship
With the split of the two different vendors, they are starting to set up different support people...
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Loyalty, Relationship
The product is good, and I believe others will be happy with it. The vendor is very proactive about...
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Product
Veradigm keeps things up-to-date. There are not a lot of patches that we have to do, and we get...
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Relationship
I haven’t had to escalate anything with Veradigm in several years
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Loyalty, Loyalty, Relationship, Relationship
We are looking at a lot of integrations right now. The quality of the product is pretty good, and...
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Loyalty, Relationship, Product
Veradigm continues to move toward the large practice environment. Our impression of them when we...
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Product
We would like to see continued momentum with Veradigm creating an automated revenue cycle...
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Product
Especially when it comes to reporting, the product is not as flexible as we need it to be sometimes....
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Product
The solution is easy enough to maneuver around in. The product has an automation management system,...
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Relationship
Support is a huge challenge. We get no response to our support calls, or the support people shuffle...
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