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Allscripts Professional EHR/PM - Small Practices
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
User Commentary
Manager
We have been using the solution for a while. I am sure that there are things available in it that we...
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Manager
Allscripts tries to keep all of their promises.
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Manager
We have been trying to get an interface between the solution and our state's system so that our...
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Manager
Allscripts is willing to discuss anything with me, and they try to help me figure out new things. It...
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Physician
We cannot understand the people we talk to from Allscripts' support. I would not recommend the...
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Physician
Allscripts seems to be efficient on their practice management side. We would like the product to be...
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Physician
I don't know the last time anybody from Allscripts reached out to us. We would like somebody to call...
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Manager
The EMR still has too many options, add-ons, and third-party licenses, but Allscripts has made...
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Manager
Allscripts has not updated their training for their new user interface that they implemented years...
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Manager
The EHR is on-premises, uses SQL, is open standard, and is very easy to operate with internal...
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Manager
Allscripts' eChart Courier service is great. The product automatically pulls our patient charts that...
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Manager
The reporting is awful. The vendor specifically chose not to improve reporting so that people would...
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Manager
Allscripts is a little behind the times. They have an outdated format, and they don't upgrade the...
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Manager
We are fully immersed in the product, so it would be very hard to change over at this point. I would...
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Manager
Allscripts provides no training whatsoever. It takes a good amount of time for somebody to really...
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Manager
The vendor's phone support is from India. The support people can either be so lovely and absolutely...
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Manager
The vendor’s service is not proactive at all. I wouldn't say they think outside the box at all....
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Manager
Allscripts has been great at keeping the product current with the government mandates. Meaningful...
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Manager
The EHR and the PM system work very well together. The flow of information back and forth between...
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Nurse
The solution is a pretty good system. It is definitely more user friendly than Allscripts'...
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Nurse
The biggest problem we have with Allscripts is they do a lot of random updates and changes, and they...
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Nurse
Allscripts hasn’t kept promises. Things that were going to be available, like instant messaging in...
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Nurse
Allscripts absolutely nickel-and-dimes us. If we add anything extra, there is a charge. When we add...
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Manager
We are looking at other options because our physicians and staff members would like to just use one...
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Manager
This solution is a great product for an organization's practice side.
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Manager
Allscripts has some online training modules that we can use. As far as I know, they don't have any...
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Manager
I don't know anything about Allscripts' management. Sometimes, when we try to contact our account...
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Manager
I am very happy with Allscripts' product. It is a very good product. I have been on several...
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Manager
I love the support that Allscripts has. I have someone I can call pretty much 24/7. I have called...
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Manager
Allscripts is overpriced, but we get what we pay for, and I like having support. Their service is...
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Manager
I would like it to be a little easier to teach people how to use the system. There was a training,...
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Manager
Allscripts supports integration fairly well. I would like to see a little bit more interoperability...
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Manager
I have never been able to speak with the vendor's executives, but it would be nice to be able to...
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Manager
The system works most of the time. Overall, we have been fairly happy with it. Its functionality and...
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Manager
Our practice wasn't prepared for this system. I don't know whether that was Allscripts' fault or our...
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Manager
We had a series of days where services were dropped on Allscripts' end. That was a big issue. We...
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Manager
We have had a lot of problems with the vendor's service. I can't always get the urgency from the...
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Manager
The system is difficult to use and isn't intuitive or easy to train on. The vendor doesn't keep...
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Manager
There are a lot more capabilities in other vendors' systems. There are simple things in Allscripts'...
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Physician
The scheduling and patient management parts are different pieces. The system is a little clunky. The...
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Physician
Allscripts has a lot of phone numbers we can call for support, and Allscripts doesn't...
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Physician
The thing I like about the system is that it has a lot of things we can set up templates for....
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CEO/President
Allscripts is actually doing well. I don’t necessarily have complaints, but as we move forward into...
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CEO/President
We have some input in terms of some of the different changes that Allscripts makes. Allscripts is...
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Physician
I would like Allscripts to focus on putting more value in the product to meet the demands of what we...
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Physician
The biggest strength of Allscripts' system is that we can use it every day, and it works. There are...
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Physician
I am trying to upgrade the version of the product we are on, and I have had to move us around our...
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Physician
Allscripts is the master of nickel-and-diming. They recently gave us a 30-day notice that they are...
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Physician
It would be great if Allscripts would invest in a team that comes out and sees how each group uses...
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Physician
Allscripts is not bad compared to other large vendors. They have a better value. There is some...
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Manager
I wish Allscripts' product wasn’t part of our long-term plans. I would love to switch to something...
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Manager
The product is fine. It is not great, but it is fine. We deal with the system, but it is not what we...
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Manager
Allscripts is terrible at integration. They charge for every vendor we try to integrate. They...
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Manager
We pay a lot of money for a product that is based on a very old piece of technology, and that really...
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Manager
Allscripts' system is not really user friendly. There are 12 different ways to do one thing, so it...
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Manager
I love the culture at Allscripts, but it can still be very difficult to deal with support. They try...
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Manager
If we were to be driving tangible outcomes, then Allscripts would have to have a product that was...
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Manager
The product works well with our practice. The tools that Allscripts have provided are excellent, and...
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Manager
Sometimes we have trouble understanding the technician that calls us back. Resolving our issues is...
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Manager
From the beginning, Allscripts has not tacked on random charges. For the fee we pay, the support and...
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Manager
For the staff, the ease of use is great. The product is a bit more complicated for providers. It...
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Manager
We have support services through Allscripts Central. When we have an issue regarding anything from...
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Manager
When we use the clinical module, we are basically building a story as we are seeing a patient, so it...
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Manager
Allscripts does charge us for every little thing, but once we sign a new contract with them, all of...
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Manager
Allscripts has been supportive through the COVID-19 crisis. They were able to get everything set up,...
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Manager
Our only issue with the EHR is that it goes down a lot and glitches a lot. It freezes and slows...
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Manager
The vendor is great with their training. They are very responsive, and there are a lot of materials...
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Manager
There is sometimes a language barrier with the support people. A lot of the call-center people have...
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Manager
The service is proactive. The vendor sends us emails and things. We know when they are going to do...
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Manager
I enjoy doing reports. The system works well, but there are some reporting quirks that I wish were...
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Manager
The functionality and ease of use are the most important things. When we are talking with doctors,...
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