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Allscripts Professional EHR/PM - Small Practices Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Other Observations & Comments
We are one or two versions behind. We are waiting on an upgrade that got messed up by COVID-19. On...
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Manager
Functionality and Upgrades
Allscripts has a pretty robust internal reporting system in the EHR. Even with all of the...
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Manager
Service and Support
Allscripts tries to keep their promises, but they don’t always deliver. Allscripts sometimes tends...
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Manager
Service and Support
Allscripts has done a good job with upgrades. Allscripts is very good about proactive communication,...
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Manager
Implementation and Training
We don’t use Allscripts’ education services because they are costly and because the training is...
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Manager
Other Observations & Comments
The EHR responds clinically to a lot of things. Being proactive is hard because the vendor can’t...
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Manager
Service and Support
Allscripts has done a good job in terms of helping us with COVID-19. Allscripts is responsive in...
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Manager
ROI / Cost (care and feeding)
I guess the vendor avoids charging for every little thing. There are only about six different...
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Manager
Service and Support
The initial training was done by a company that hosted Allscripts on their server. The training and...
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Manager
Win/Loss - Why they were selected (by current clients)
We decided to go with Allscripts several years ago when were first learned about meaningful use...
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Manager
Functionality and Upgrades
If I had to make a change tomorrow, I would keep what I have. Everybody has issues with the EMR....
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Manager
Relationship
Allscripts is quick to follow up. But we are not always happy with their follow-up. I don’t know...
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Manager
Other Observations & Comments
The systems that we use all integrate, and the information flows back and forth pretty much like it...
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Manager
Functionality and Upgrades
Upgrades for the EHR can be pretty scary, and I say that only because we have had some nightmare...
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Manager
Functionality and Upgrades
There is nothing easy or intuitive about the system. All the EHR vendors have to keep their versions...
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Manager
Relationship
The vendor executive involvement used to be better. We don’t have an executive person involved...
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Manager
ROI / Cost (care and feeding)
Allscripts absolutely nickel-and-dimes. The system costs a heck of a lot of money, and I can’t say...
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Manager
Service and Support
Allscripts has done nothing different to support us through the COVID-19 crisis. We have been with...
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Manager
Service and Support
In terms of the COVID-19 crisis, the vendor’s support has remained the same since before the...
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Manager
Service and Support
I would not buy Allscripts again. It is very hard to get any training after the initial...
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Manager
Relationship
I have not seen any executive involvement. I would like to have an assigned representative who will...
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Manager
Relationship
The vendor keeps their promises, though sometimes we have to get on them a little bit. We sometimes...
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Manager
ROI / Cost (care and feeding)
For the most part, the vendor avoids charging for every little thing. I once asked about a few...
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Manager
Relationship
The vendor's failure with doing the upgrades is communication. We are never made aware of when there...
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Manager
Service and Support
We haven't received anything from the vendor to support us during the pandemic. I don't know that...
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Manager
Functionality and Upgrades
The only thing that I would say from a constructive standpoint is that there are multiple...
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Manager
ROI / Cost (care and feeding)
The vendor does not avoid charging for every little thing, and I feel like they inflate their...
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Manager
Functionality and Upgrades
Sometimes we meet with the vendor executives once a week, but other times we go weeks without having...
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Manager
Functionality and Upgrades
Overall, the functionality of the system meets our needs, but sometimes we find that a specific...
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Manager
Sales and Contracting
The vendor has done very well in delivering new technology that meets our needs. It seems like the...
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Manager
Relationship
It would be nice to have an account person that checked in with us once a month to see whether we...
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Manager
Service and Support
There seems to be a breakdown in communication. For example, the vendor was supposed to review our...
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Manager
Implementation and Training
I didn't really feel like the trainer always answered our questions about practice management.
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Manager
Other Observations & Comments
Since every organization is moving to an electronic system, it would be nice if we were all on the...
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Manager
Functionality and Upgrades
A lot of downtime comes with our upgrades. Sometimes the system is down for a couple of days while...
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Manager
Other Observations & Comments
The ease of use of the system depends on the person. Some staff members are technologically savvy....
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Manager
Other Observations & Comments
Some of the product upgrades are great, and some of them are not. Some of them are even worse than...
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Manager
Service and Support
Allscripts told me that we were a preferred office in our region. That meant that we had access to...
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Manager
Other Observations & Comments
I wish we could go back to paper because it is more personal. We would have more control because we...
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Manager
ROI / Cost (care and feeding)
Allscripts absolutely charges for every little thing. When we need to upgrade, we have to pay. The...
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Manager
Implementation and Training
I am giving Allscripts a very low rating for training. When we implemented the system, the vendor...
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Manager
Service and Support
I would give Allscripts a low rating for ongoing support. Once we get the products and are trained,...
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Manager
Service and Support
I would give Allscripts a high rating for being proactive during the COVID-19 crisis. They have sent...
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Manager
Relationship
I would give Allscripts a rating of zero for executive involvement if I could. I have never talked...
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Manager
Other Observations & Comments
I know what we pay per month per provider and for any additional upgrades and services, and the cost...
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Manager
ROI / Cost (care and feeding)
The Allscripts product isn't the best one we probably could have received. We aren't complacent, but...
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Manager
Future Outlook
Allscripts is part of our long-term plans; we can't afford for them to not be part of our plans. I...
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Manager
ROI / Cost (care and feeding)
We can't get anything without a charge. There is almost always another fee. By January 2021,...
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Manager
Implementation and Training
I would rate the training that we receive for the product high. The best part about Allscripts is...
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Manager
Functionality and Upgrades
There is always room for improvement. There are a lot of new things that Allscripts keeps throwing...
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Manager
Functionality and Upgrades
Generally, the quality of the product is fine, but the upgrades are tough because sometimes they are...
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Manager
Functionality and Upgrades
We have had the product for a very long time. As long as it continues to function about the same, we...
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Manager
Service and Support
We have to get a lot of support from the vendor about anything new that we have done with the...
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Manager
Future Outlook
Allscripts is part of our long-term plans, but when people spend a quarter of a million dollars on a...
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Manager
Functionality and Upgrades
The product is really terrific. I would definitely recommend it. It is incredibly flexible....
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Manager
Relationship
Allscripts absolutely doesn't keep all of their promises. Their support is atrocious and terrible,...
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Manager
Implementation and Training
When we implemented the system, there were fewer people working at the company, and we had great...
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Manager
Implementation and Training
The initial training was excellent, but the quality of the ongoing training has declined over time....
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Manager
Interfacing and Integration
When it comes to integration and interoperability, Allscripts is complying with the law, so I have...
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Manager
Other Observations & Comments
The upgrades have been hit or miss. I am not in the boardroom, but I get the sense that the larger...
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Manager
Lessons Learned
If users are trained well, the system is very easy to use. It is powerful, but it isn't ready out of...
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Manager
Functionality and Upgrades
The reporting tools are really great but were never really finished. There is a really excellent...
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Manager
Technology
Allscripts delivers new technology, but it would be a stretch to say that it meets our needs or...
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Manager
Relationship
I am trying to think of a reason to not give the executive involvement the lowest score, but I can't...
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CIO
Interfacing and Integration
Right now, we are struggling with interoperability, and we have to go back and fix the connections...
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CIO
Functionality and Upgrades
Our experience with the ease of use is better than our experience has been with the rest of the...
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CIO
Functionality and Upgrades
I would like to see integration with the state’s program to check whether somebody is shopping for...
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CIO
Technology
We are having major issues with the system freezing and being inaccessible every day.
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CIO
ROI / Cost (care and feeding)
Allscripts doesn’t keep their promises anymore. They nickel-and-dime us, especially for their...
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CIO
Implementation and Training
I would rate the implementation for the system pretty low. We had a doctor who converted the office...
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CIO
Relationship
There is a knowledge deficit among Allscripts' staff. There is a lack of expertise on the team....
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Manager
Functionality and Upgrades
Allscripts has ongoing issues with their EHR that they just can’t seem to get corrected. The EHR is...
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Manager
Functionality and Upgrades
Allscripts does not keep all their promises with the EHR. For example, we are waiting on an upgrade....
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Manager
Relationship
It is difficult to get somebody from Allscripts on the phone. Things are always down. Allscripts is...
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Manager
Service and Support
Allscripts doesn’t offer proactive service. We can call them and ask about things, but I sent them a...
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Manager
Lessons Learned
I would recommend the PM side of the system, but I would not recommend the EHR at all on a hosted...
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Manager
Implementation and Training
Allscripts doesn’t really do any training.
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Manager
Service and Support
The reporting system is still broken. The results sometimes don’t come back in the system. I am...
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Manager
Functionality and Upgrades
Allscripts is coming out with new dual authentication for narcotics, but from the physician...
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Manager
Service and Support
If we submit an easy ticket, Allscripts is really responsive. However, the vendor keeps blowing off...
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Manager
Other Observations & Comments
Allscripts is pretty proactive. They want to do the right thing. But I don’t think they are looking...
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Manager
Technology
The vendor needs to tackle the ransom problem. They need to find ways to improve the technology and...
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Manager
Functionality and Upgrades
With new versions, we won’t move forward if there are a lot of known bugs. We are better off looking...
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