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Access info about Small Practice Ambulatory EMR/PM (10 or fewer Physicians) on your dashboard or bookmark under

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Allscripts Professional EHR/PM - Small Practices Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

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aaron.gleave@klasresearch.com

 
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Small Practice Ambulatory EMR/PM (10 or Fewer Physicians) 2019: Building Strong Foundations for Customer Success
Small Practice Ambulatory EMR/PM (10 or Fewer Physicians) 2019:
Building Strong Foundations for Customer Success
February 2019
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The Small Practice Ambulatory EMR/PM Market Today

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EHR Usage Studies Should Be Based on Optimized EHRs

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The system is difficult to use and isn't intuitive or easy to train on. The vendor doesn't keep...

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Manager

There are a lot more capabilities in other vendors' systems. There are simple things in Allscripts'...

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Physician

The scheduling and patient management parts are different pieces. The system is a little clunky. The...

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Physician

Allscripts has a lot of phone numbers we can call for support, and Allscripts doesn't...

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Physician

The thing I like about the system is that it has a lot of things we can set up templates for....

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CEO/President

Allscripts is actually doing well. I don’t necessarily have complaints, but as we move forward into...

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CEO/President

We have some input in terms of some of the different changes that Allscripts makes. Allscripts is...

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Physician

I would like Allscripts to focus on putting more value in the product to meet the demands of what we...

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Physician

The biggest strength of Allscripts' system is that we can use it every day, and it works. There are...

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Physician

I am trying to upgrade the version of the product we are on, and I have had to move us around our...

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Physician

Allscripts is the master of nickel-and-diming. They recently gave us a 30-day notice that they are...

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Physician

It would be great if Allscripts would invest in a team that comes out and sees how each group uses...

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Physician

Allscripts is not bad compared to other large vendors. They have a better value. There is some...

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Manager

I wish Allscripts' product wasn’t part of our long-term plans. I would love to switch to something...

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Manager

The product is fine. It is not great, but it is fine. We deal with the system, but it is not what we...

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Manager

Allscripts is terrible at integration. They charge for every vendor we try to integrate. They...

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Manager

We pay a lot of money for a product that is based on a very old piece of technology, and that really...

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Manager

Allscripts' system is not really user friendly. There are 12 different ways to do one thing, so it...

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Manager

I love the culture at Allscripts, but it can still be very difficult to deal with support. They try...

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Manager

If we were to be driving tangible outcomes, then Allscripts would have to have a product that was...

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Manager

The product works well with our practice. The tools that Allscripts have provided are excellent, and...

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Manager

Sometimes we have trouble understanding the technician that calls us back. Resolving our issues is...

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Manager

From the beginning, Allscripts has not tacked on random charges. For the fee we pay, the support and...

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Manager

For the staff, the ease of use is great. The product is a bit more complicated for providers. It...

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Manager

We have support services through Allscripts Central. When we have an issue regarding anything from...

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Manager

When we use the clinical module, we are basically building a story as we are seeing a patient, so it...

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Manager

Allscripts does charge us for every little thing, but once we sign a new contract with them, all of...

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Manager

Allscripts has been supportive through the COVID-19 crisis. They were able to get everything set up,...

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Manager

Our only issue with the EHR is that it goes down a lot and glitches a lot. It freezes and slows...

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Manager

The vendor is great with their training. They are very responsive, and there are a lot of materials...

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Manager

There is sometimes a language barrier with the support people. A lot of the call-center people have...

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Manager

The service is proactive. The vendor sends us emails and things. We know when they are going to do...

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Manager

I enjoy doing reports. The system works well, but there are some reporting quirks that I wish were...

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Manager

The functionality and ease of use are the most important things. When we are talking with doctors,...

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Physician

Allscripts tried to offer us some solutions during the COVID-19 pandemic. I suppose that they could...

Oct 2020
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Physician

The product is pretty seamless and is well integrated into the EMR. The system is pretty easy to...

Oct 2020
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Manager

We are one or two versions behind. We are waiting on an upgrade that got messed up by COVID-19. On...

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Manager

Allscripts has a pretty robust internal reporting system in the EHR. Even with all of the...

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Manager

Allscripts tries to keep their promises, but they don’t always deliver. Allscripts sometimes tends...

May 2020
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Manager

Allscripts has done a good job with upgrades. Allscripts is very good about proactive communication,...

May 2020
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Manager

We don’t use Allscripts’ education services because they are costly and because the training is...

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Manager

The EHR responds clinically to a lot of things. Being proactive is hard because the vendor can’t...

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Manager

Allscripts has done a good job in terms of helping us with COVID-19. Allscripts is responsive in...

May 2020
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Manager

I guess the vendor avoids charging for every little thing. There are only about six different...

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Manager

The initial training was done by a company that hosted Allscripts on their server. The training and...

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Manager

We decided to go with Allscripts several years ago when were first learned about meaningful use...

May 2020
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