Allscripts Professional EHR/PM - Small Practices Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 8:52:05 PM and Model.EvProductId = 92667

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User Commentary

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Manager

Other Observations & Comments

We are one or two versions behind. We are waiting on an upgrade that got messed up by COVID-19. On...

May 2020
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Manager

Functionality and Upgrades

Allscripts has a pretty robust internal reporting system in the EHR. Even with all of the...

May 2020
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Manager

Service and Support

Allscripts tries to keep their promises, but they don’t always deliver. Allscripts sometimes tends...

May 2020
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Manager

Service and Support

Allscripts has done a good job with upgrades. Allscripts is very good about proactive communication,...

May 2020
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Manager

Implementation and Training

We don’t use Allscripts’ education services because they are costly and because the training is...

May 2020
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Manager

Other Observations & Comments

The EHR responds clinically to a lot of things. Being proactive is hard because the vendor can’t...

May 2020
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Manager

Service and Support

Allscripts has done a good job in terms of helping us with COVID-19. Allscripts is responsive in...

May 2020
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Manager

ROI / Cost (care and feeding)

I guess the vendor avoids charging for every little thing. There are only about six different...

May 2020
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Manager

Service and Support

The initial training was done by a company that hosted Allscripts on their server. The training and...

May 2020
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Manager

Win/Loss - Why they were selected (by current clients)

We decided to go with Allscripts several years ago when were first learned about meaningful use...

May 2020
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Manager

Functionality and Upgrades

If I had to make a change tomorrow, I would keep what I have. Everybody has issues with the EMR....

May 2020
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Manager

Relationship

Allscripts is quick to follow up. But we are not always happy with their follow-up. I don’t know...

May 2020
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Manager

Other Observations & Comments

The systems that we use all integrate, and the information flows back and forth pretty much like it...

May 2020
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Manager

Functionality and Upgrades

Upgrades for the EHR can be pretty scary, and I say that only because we have had some nightmare...

May 2020
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Manager

Functionality and Upgrades

There is nothing easy or intuitive about the system. All the EHR vendors have to keep their versions...

May 2020
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Manager

Relationship

The vendor executive involvement used to be better. We don’t have an executive person involved...

May 2020
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Manager

ROI / Cost (care and feeding)

Allscripts absolutely nickel-and-dimes. The system costs a heck of a lot of money, and I can’t say...

May 2020
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Manager

Service and Support

Allscripts has done nothing different to support us through the COVID-19 crisis. We have been with...

May 2020
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Manager

Service and Support

In terms of the COVID-19 crisis, the vendor’s support has remained the same since before the...

May 2020
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Manager

Service and Support

I would not buy Allscripts again. It is very hard to get any training after the initial...

May 2020
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Manager

Relationship

I have not seen any executive involvement. I would like to have an assigned representative who will...

May 2020
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Manager

Relationship

The vendor keeps their promises, though sometimes we have to get on them a little bit. We sometimes...

May 2020
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Manager

ROI / Cost (care and feeding)

For the most part, the vendor avoids charging for every little thing. I once asked about a few...

May 2020
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Manager

Relationship

The vendor's failure with doing the upgrades is communication. We are never made aware of when there...

May 2020
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Manager

Service and Support

We haven't received anything from the vendor to support us during the pandemic. I don't know that...

May 2020
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Manager

Functionality and Upgrades

The only thing that I would say from a constructive standpoint is that there are multiple...

May 2020
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Manager

ROI / Cost (care and feeding)

The vendor does not avoid charging for every little thing, and I feel like they inflate their...

May 2020
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Manager

Functionality and Upgrades

Sometimes we meet with the vendor executives once a week, but other times we go weeks without having...

May 2020
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Manager

Functionality and Upgrades

Overall, the functionality of the system meets our needs, but sometimes we find that a specific...

Apr 2020
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Manager

Sales and Contracting

The vendor has done very well in delivering new technology that meets our needs. It seems like the...

Apr 2020
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Manager

Relationship

It would be nice to have an account person that checked in with us once a month to see whether we...

Apr 2020
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Manager

Service and Support

There seems to be a breakdown in communication. For example, the vendor was supposed to review our...

Apr 2020
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Manager

Implementation and Training

I didn't really feel like the trainer always answered our questions about practice management.

Apr 2020
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Manager

Other Observations & Comments

Since every organization is moving to an electronic system, it would be nice if we were all on the...

Apr 2020
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Manager

Functionality and Upgrades

A lot of downtime comes with our upgrades. Sometimes the system is down for a couple of days while...

Apr 2020
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Manager

Other Observations & Comments

The ease of use of the system depends on the person. Some staff members are technologically savvy....

Apr 2020
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Manager

Other Observations & Comments

Some of the product upgrades are great, and some of them are not. Some of them are even worse than...

Apr 2020
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Manager

Service and Support

Allscripts told me that we were a preferred office in our region. That meant that we had access to...

Apr 2020
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Manager

Other Observations & Comments

I wish we could go back to paper because it is more personal. We would have more control because we...

Apr 2020
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Manager

ROI / Cost (care and feeding)

Allscripts absolutely charges for every little thing. When we need to upgrade, we have to pay. The...

Apr 2020
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Manager

Implementation and Training

I am giving Allscripts a very low rating for training. When we implemented the system, the vendor...

Apr 2020
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Manager

Service and Support

I would give Allscripts a low rating for ongoing support. Once we get the products and are trained,...

Apr 2020
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Manager

Service and Support

I would give Allscripts a high rating for being proactive during the COVID-19 crisis. They have sent...

Apr 2020
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Manager

Relationship

I would give Allscripts a rating of zero for executive involvement if I could. I have never talked...

Apr 2020
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Manager

Other Observations & Comments

I know what we pay per month per provider and for any additional upgrades and services, and the cost...

Apr 2020
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Manager

ROI / Cost (care and feeding)

The Allscripts product isn't the best one we probably could have received. We aren't complacent, but...

Apr 2020
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Manager

Future Outlook

Allscripts is part of our long-term plans; we can't afford for them to not be part of our plans. I...

Apr 2020
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Manager

ROI / Cost (care and feeding)

We can't get anything without a charge. There is almost always another fee. By January 2021,...

Apr 2020
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Manager

Implementation and Training

I would rate the training that we receive for the product high. The best part about Allscripts is...

Apr 2020
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Manager

Functionality and Upgrades

There is always room for improvement. There are a lot of new things that Allscripts keeps throwing...

Apr 2020
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Manager

Functionality and Upgrades

Generally, the quality of the product is fine, but the upgrades are tough because sometimes they are...

Apr 2020
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Manager

Functionality and Upgrades

We have had the product for a very long time. As long as it continues to function about the same, we...

Apr 2020
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Manager

Service and Support

We have to get a lot of support from the vendor about anything new that we have done with the...

Apr 2020
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Manager

Future Outlook

Allscripts is part of our long-term plans, but when people spend a quarter of a million dollars on a...

Apr 2020
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Manager

Functionality and Upgrades

The product is really terrific. I would definitely recommend it. It is incredibly flexible....

Apr 2020
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Manager

Relationship

Allscripts absolutely doesn't keep all of their promises. Their support is atrocious and terrible,...

Apr 2020
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Manager

Implementation and Training

When we implemented the system, there were fewer people working at the company, and we had great...

Apr 2020
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Manager

Implementation and Training

The initial training was excellent, but the quality of the ongoing training has declined over time....

Apr 2020
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Manager

Interfacing and Integration

When it comes to integration and interoperability, Allscripts is complying with the law, so I have...

Apr 2020
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Manager

Other Observations & Comments

The upgrades have been hit or miss. I am not in the boardroom, but I get the sense that the larger...

Apr 2020
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Manager

Lessons Learned

If users are trained well, the system is very easy to use. It is powerful, but it isn't ready out of...

Apr 2020
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Manager

Functionality and Upgrades

The reporting tools are really great but were never really finished. There is a really excellent...

Apr 2020
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Manager

Technology

Allscripts delivers new technology, but it would be a stretch to say that it meets our needs or...

Apr 2020
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Manager

Relationship

I am trying to think of a reason to not give the executive involvement the lowest score, but I can't...

Apr 2020
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CIO

Interfacing and Integration

Right now, we are struggling with interoperability, and we have to go back and fix the connections...

Mar 2020
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CIO

Functionality and Upgrades

Our experience with the ease of use is better than our experience has been with the rest of the...

Mar 2020
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CIO

Functionality and Upgrades

I would like to see integration with the state’s program to check whether somebody is shopping for...

Mar 2020
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CIO

Technology

We are having major issues with the system freezing and being inaccessible every day.

Mar 2020
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CIO

ROI / Cost (care and feeding)

Allscripts doesn’t keep their promises anymore. They nickel-and-dime us, especially for their...

Mar 2020
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CIO

Implementation and Training

I would rate the implementation for the system pretty low. We had a doctor who converted the office...

Mar 2020
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CIO

Relationship

There is a knowledge deficit among Allscripts' staff. There is a lack of expertise on the team....

Mar 2020
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Manager

Functionality and Upgrades

Allscripts has ongoing issues with their EHR that they just can’t seem to get corrected. The EHR is...

Jan 2020
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Manager

Functionality and Upgrades

Allscripts does not keep all their promises with the EHR. For example, we are waiting on an upgrade....

Jan 2020
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Manager

Relationship

It is difficult to get somebody from Allscripts on the phone. Things are always down. Allscripts is...

Jan 2020
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Manager

Service and Support

Allscripts doesn’t offer proactive service. We can call them and ask about things, but I sent them a...

Jan 2020
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Manager

Lessons Learned

I would recommend the PM side of the system, but I would not recommend the EHR at all on a hosted...

Jan 2020
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Manager

Implementation and Training

Allscripts doesn’t really do any training.

Jan 2020
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Manager

Service and Support

The reporting system is still broken. The results sometimes don’t come back in the system. I am...

Jan 2020
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Manager

Functionality and Upgrades

Allscripts is coming out with new dual authentication for narcotics, but from the physician...

Jan 2020
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Manager

Service and Support

If we submit an easy ticket, Allscripts is really responsive. However, the vendor keeps blowing off...

Jan 2020
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Manager

Other Observations & Comments

Allscripts is pretty proactive. They want to do the right thing. But I don’t think they are looking...

Jan 2020
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Manager

Technology

The vendor needs to tackle the ransom problem. They need to find ways to improve the technology and...

Jan 2020
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Manager

Functionality and Upgrades

With new versions, we won’t move forward if there are a lot of known bugs. We are better off looking...

Jan 2020
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