Allscripts Revenue Cycle Management Comments

 

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Current Time Inside Cache Tag Helper: 1/18/2021 7:31:05 PM and Model.EvProductId = 78891

Commentary Summary

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User Commentary

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Manager

People and Knowledge

I don't deal with Allscripts' staff that much, but the consultants I have worked with lately have...

Jan 2021
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Director

Tools and Methodology

Allscripts meets my expectations. I see them taking a bit longer than I would want them to in...

Dec 2020
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Director

Relationship

I can reach our premier representatives at any time. We can reach multiple resources when we choose....

Dec 2020
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Analyst/Coordinator

Tools and Methodology

Over a period of several years, we have been able to become independent. We have moved away from the...

Nov 2020
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Analyst/Coordinator

Tools and Methodology

Allscripts' training has been great. We were able to ask for the specific trainer who did our...

Nov 2020
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Analyst/Coordinator

Relationship

We have had a dedicated client executive on our account since day one. That individual is very...

Nov 2020
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Analyst/Coordinator

Tools and Methodology

I don't think that Allscripts is very strategic with their problem-solving. They are good at...

Nov 2020
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Manager

Tools and Methodology

Allscripts is based out of a different state, and that affects insurance and other things. That is...

Oct 2020
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Manager

Tools and Methodology

There are some things that I am not thrilled with, but those things are partially due to COVID-19....

Oct 2020
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Manager

Other Observations

We will stay with Allscripts in terms of our software and programs. Personally, I would like to pull...

Oct 2020
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Manager

Tools and Methodology

The people we deal with are great. We have had some difficulties with turnover, but outside of that...

Oct 2020
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Manager

Tools and Methodology

We get quite a few complaints from patients about payments not being posted in a timely manner or...

Oct 2020
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Manager

Relationship

Allscripts is pretty good with executive involvement. I frequently deal with a manager, and that...

Oct 2020
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Manager

Relationship

There is a gap in communication. We know we are one of many Allscripts clients, but there are a lot...

Oct 2020
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Manager

Future Outlook

We had a rough start with Allscripts' services. We still have errors in the follow-up work that take...

Jul 2020
 Helpful

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Manager

Tools and Methodology

We pay a lot of money for little support. When we signed the contract, we were told that the vendor...

Jul 2020
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Manager

Tools and Methodology

We have a regular call with the vendor, and when we bring up any issues, we have to follow up with...

Jul 2020
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Manager

Tools and Methodology

Allscripts has done really well with supporting us through the COVID-19 crisis. They give us a very...

Jun 2020
 Helpful

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CFO

Relationship

The vendor has not lived up to our expectations. Our relationship with them has fallen through. They...

Feb 2020
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CFO

Project Results

Allscripts has not done right by us. We want to move away from them, but they have made it very...

Feb 2020
 Helpful

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CFO

Project Results

Whenever we bring something that Allscripts is lacking or failing at to their attention, their...

Feb 2020
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CFO

ROI and Cost

We have tried everything at this point, so I would rate the vendor very low. I would give them a...

Feb 2020
 Helpful

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Manager

ROI and Cost

I would maybe buy Allscripts’ service again. The vendor is middle of the road in terms of driving...

Jan 2020
 Helpful

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Manager

People and Knowledge

Allscripts needs to gain more knowledge around the system. Their end users use the system better...

Jan 2020
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Manager

Tools and Methodology

The vendor is really good with the insurance side of things. They are good with patient refunds. I...

Jan 2020
 Helpful

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Manager

Relationship

We have a representative in each area who I can rely on. We have an FTP where we scan things back...

Jan 2020
 Helpful

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Manager

Tools and Methodology

The vendor could improve their timeliness. When we send things over and ask for things to get done,...

Jan 2020
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Manager

People and Knowledge

The biggest difficulty we have is keeping up to date on who we do and do not contract with and who...

Jan 2020
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Manager

ROI and Cost

If it were up to me, I would pick the vendor again. I love their program; it is very easy and user friendly....

Jan 2020
 Helpful

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Manager

Future Outlook

In some areas, there are really quick turnaround times. There are some appointment confirmations...

Jan 2020
 Helpful

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Director

Tools and Methodology

We use Allscripts for our scheduling and billing, but we are not aware of all of the options that we...

Jan 2020
 Helpful

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Director

Tools and Methodology

I wouldn't say that Allscripts nickel-and-dimes, and I would purchase their services again. But if I...

Jan 2020
 Helpful

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Director

Tools and Methodology

Allscripts is now exceeding our expectations. Our new account representative is better at...

Jan 2020
 Helpful

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Director

Other Observations

We have heard that there have been some changes to the hierarchy of account managers. It would be...

Jan 2020
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Director

Other Observations

I would tell my peers who are looking at Allscripts that the vendor seems to be good but that a lot...

Jan 2020
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