Allscripts Revenue Cycle Management Comments

 
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Ambulatory RCM Services 2020: Dynamic Market Changes and New Players
Ambulatory RCM Services 2020:
Dynamic Market Changes and New Players
April 2020
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Manager

Future Outlook

We had a rough start with Allscripts' services. We still have errors in the follow-up work that take...

Jul 2020
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Manager

Tools and Methodology

We pay a lot of money for little support. When we signed the contract, we were told that the vendor...

Jul 2020
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Manager

Tools and Methodology

We have a regular call with the vendor, and when we bring up any issues, we have to follow up with...

Jul 2020
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Manager

Tools and Methodology

Allscripts has done really well with supporting us through the COVID-19 crisis. They give us a very...

Jun 2020
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CFO

Relationship

The vendor has not lived up to our expectations. Our relationship with them has fallen through. They...

Feb 2020
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CFO

Project Results

Allscripts has not done right by us. We want to move away from them, but they have made it very...

Feb 2020
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CFO

Project Results

Whenever we bring something that Allscripts is lacking or failing at to their attention, their...

Feb 2020
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CFO

ROI and Cost

We have tried everything at this point, so I would rate the vendor very low. I would give them a...

Feb 2020
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Manager

ROI and Cost

I would maybe buy Allscripts’ service again. The vendor is middle of the road in terms of driving...

Jan 2020
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Manager

People and Knowledge

Allscripts needs to gain more knowledge around the system. Their end users use the system better...

Jan 2020
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Manager

Tools and Methodology

The vendor is really good with the insurance side of things. They are good with patient refunds. I...

Jan 2020
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Manager

Relationship

We have a representative in each area who I can rely on. We have an FTP where we scan things back...

Jan 2020
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Manager

Tools and Methodology

The vendor could improve their timeliness. When we send things over and ask for things to get done,...

Jan 2020
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Manager

People and Knowledge

The biggest difficulty we have is keeping up to date on who we do and do not contract with and who...

Jan 2020
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Manager

ROI and Cost

If it were up to me, I would pick the vendor again. I love their program; it is very easy and user friendly....

Jan 2020
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Manager

Future Outlook

In some areas, there are really quick turnaround times. There are some appointment confirmations...

Jan 2020
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Director

Tools and Methodology

We use Allscripts for our scheduling and billing, but we are not aware of all of the options that we...

Jan 2020
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Director

Tools and Methodology

I wouldn't say that Allscripts nickel-and-dimes, and I would purchase their services again. But if I...

Jan 2020
 Helpful

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Director

Tools and Methodology

Allscripts is now exceeding our expectations. Our new account representative is better at...

Jan 2020
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Director

Other Observations

We have heard that there have been some changes to the hierarchy of account managers. It would be...

Jan 2020
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Director

Other Observations

I would tell my peers who are looking at Allscripts that the vendor seems to be good but that a lot...

Jan 2020
 Helpful

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CIO

ROI and Cost

I haven't experienced nickel-and-diming from Allscripts at all.

Jan 2020
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CIO

People and Knowledge

During the implementation, the Allscripts consultants were wonderful. They far exceeded anything we...

Jan 2020
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CIO

Tools and Methodology

Allscripts sees the changes that are coming and what needs to be implemented, and they are pretty on...

Jan 2020
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CIO

Relationship

The Allscripts executives have been involved from the first day. We still have regular phone calls....

Jan 2020
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CIO

ROI and Cost

We have had a huge increase in revenue in the short time we have been live with Allscripts'...

Jan 2020
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CIO

ROI and Cost

I would tell someone looking to buy Allscripts' services that the vendor takes away the stress of...

Jan 2020
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Manager

Tools and Methodology

The only downfall of Allscripts is that some of their support is outsourced. Understanding what some...

Jan 2020
 Helpful

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Manager

Tools and Methodology

In the beginning, I probably wouldn't have recommended Allscripts, but now, I definitely would. The...

Jan 2020
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Manager

Tools and Methodology

The only thing that Allscripts could really do to help everybody is to fix the font size of the...

Jan 2020
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Manager

ROI and Cost

Things have been going fine with Allscripts' services. They get a little better every year....

Jan 2020
 Helpful

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Manager

Tools and Methodology

The quality of consultants from Allscripts is really good. I like them. They do anything they can to...

Jan 2020
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Manager

Tools and Methodology

Sometimes Allscripts' turnaround time is a bit slow, but I know they are busy.

Jan 2020
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Manager

Tools and Methodology

The implementation is going very well. As long as we hook up all the electronic remittances directly...

Jan 2020
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Manager

ROI and Cost

Allscripts charges us a percentage based on what our projected revenue is. The good thing is that we...

Jan 2020
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Manager

Tools and Methodology

Allscripts is very good because they have teams of people that can be working for us, and there is...

Jan 2020
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Manager

Other Observations

Allscripts doesn't nickel-and-dime for most things, but they do nickel-and-dime for on-premise...

Jan 2020
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Manager

Other Observations

Something Allscripts could do to improve is become more familiar with rural health clinics. Those...

Jan 2020
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Manager

Lessons Learned

People who are looking at Allscripts' services should know there is a learning period. Doing things...

Jan 2020
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Physician

ROI and Cost

I have never had a problem with Allscripts nickel-and-diming us. I always like to have a better...

Jan 2020
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Physician

Tools and Methodology

I would definitely buy Allscripts' services again. I have been with Allscripts for years, and I am...

Jan 2020
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Physician

Relationship

Allscripts has definitely exceeded my expectations. My account manager is excellent, and the staff...

Jan 2020
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Physician

Relationship

I am very involved with my account manager, but I am not very involved with the Allscripts...

Jan 2020
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Physician

Project Results

Our outcomes with Allscripts' services are very good. I meet with my account manager regularly. The...

Jan 2020
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Physician

Relationship

Allscripts is a good, very well-run company. They have grown very well and have kept in contact with...

Jan 2020
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Physician

Tools and Methodology

It is hard to pay Allscripts, and that isn't usually a problem. With our previous system, paying the...

Jan 2020
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Physician

ROI and Cost

Since we have transitioned to Allscripts, the actual billing function has remained unchanged. That...

Jan 2020
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Physician

Tools and Methodology

Allscripts is meeting our expectations for the revenue collection cycle. The billing cycle was a...

Jan 2020
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Manager

Other Observations

The vendor is not exceeding our expectations. I look at a lot of our data, and if I didn’t, we would...

Jan 2020
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Manager

Tools and Methodology

I work well with our account representative. That person always responds to me and does whatever I...

Jan 2020
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Manager

People and Knowledge

Anytime there is a major issue or concern, our Allscripts representative is on top of it. Even if...

Jan 2020
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Manager

Relationship

We are very pleased with Allscripts as a whole. They do a wonderful job of making us feel like we...

Jan 2020
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Manager

Relationship

I am pretty happy with Allscripts. We do have a few different billing agents we interact with, and...

Jan 2020
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Manager

ROI and Cost

Allscripts pulls their weight. I feel that they have been a good team to work with across the board....

Jan 2020
 Helpful

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Manager

Relationship

Allscripts is one of the groups I work with that I would recommend.

Jan 2020
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Manager

Relationship

Allscripts meets expectations; they are adequate. I would say that there is always room to grow with...

Jan 2020
 Helpful

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Manager

Relationship

I would like to see consistent communication throughout Allscripts. One office is just phenomenal...

Jan 2020
 Helpful

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Manager

Project Results

After months of working together with Allscripts, we have gotten to a place where the newer A/R...

Jan 2020
 Helpful

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Manager

People and Knowledge

Allscripts has some really brilliant minds. In my experience, the strategic minds come from the...

Jan 2020
 Helpful

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Manager

Relationship

We haven't had to deal with Allscripts executives. That isn't a bad thing; we just haven't needed them....

Jan 2020
 Helpful

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Manager

Relationship

Allscripts is always available and has a quick turnaround time. If people were asking me about...

Jan 2020
 Helpful

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Manager

Sales and Contracting

We had a rough start with Allscripts and our contract. We went through a few account managers and...

Jan 2020
 Helpful

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Manager

Future Outlook

We are pretty happy with Allscripts' revenue cycle management services. We are now on a...

Jan 2020
 Helpful

 or  to see details.

Manager

Project Results

We haven't discussed making any switch away from Allscripts. Things are starting to turn around. We...

Jan 2020
 Helpful

 or  to see details.

Manager

Tools and Methodology

Moving to Allscripts' services for revenue cycle management has been a bumpy road, and we have had a...

Jan 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

If I were given the choice again, I would probably try to keep all of my services in-house. It is...

Jan 2020
 Helpful

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Manager

ROI and Cost

It feels like we were getting charged for certain reports when we shouldn't have been. We had to...

Jan 2020
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CEO/President

Relationship

I would buy Allscripts’ services again. We have had a very good relationship and a very good...

Dec 2019
 Helpful

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CEO/President

Relationship

Allscripts consistently exceeds expectations in customer service. I can contact our lead...

Dec 2019
 Helpful

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CEO/President

Tools and Methodology

The billing department I had before did just as well in RCM as Allscripts has done. However, the...

Dec 2019
 Helpful

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CEO/President

Tools and Methodology

Allscripts helps us figure out our strategy. We are going to be renegotiating contracts so that we...

Dec 2019
 Helpful

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CEO/President

Tools and Methodology

Allscripts does very well at execution. When we had a problem with charge entries, Allscripts...

Dec 2019
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CEO/President

Relationship

I would rate executive involvement as good. About a year ago, we had a major issue. Our...

Dec 2019
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CEO/President

ROI and Cost

We get more than our money’s worth, not in an outstanding way, but still in a good way.

Dec 2019
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CEO/President

Relationship

I recommend Allscripts all the time. I emphasize the fact that the service from the representatives...

Dec 2019
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Manager

People and Knowledge

Now that we are here with Allscripts, I can be calm and mollified. Things seem to be okay. We have...

Dec 2019
 Helpful

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Manager

Other Observations

To me, Allscripts is a hybrid organization. The people we have been doing business with, who are...

Dec 2019
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Manager

Project Results

The quality of Allscripts' service for the real billing things has been good. There has been one bump....

Dec 2019
 Helpful

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Manager

Relationship

I would tell someone asking me about the Allscripts system that the jury is still out. Allscripts...

Dec 2019
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Manager

Relationship

We have everything in place, and Allscripts got a new system. Allscripts could make the acquisition...

Dec 2019
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Manager

Project Results

From my perspective, we have had a really rugged, nasty transition with Allscripts. It has not been...

Dec 2019
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Manager

Tools and Methodology

The issue we run into with Allscripts is that it seems like a lot of their support is in India. I...

Dec 2019
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Manager

ROI and Cost

Working with Allscripts was the worst thing that we ever did. Our revenue went down substantially.

May 2019
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Manager

Sales and Contracting

Allscripts didn't do something that they should have done for us, and that created a huge error on...

May 2019
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Manager

People and Knowledge

Not everybody at Allscripts is trained the same way, and different people give us different answers....