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Allscripts Revenue Cycle Management Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
People and Knowledge
I don't deal with Allscripts' staff that much, but the consultants I have worked with lately have...
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Director
Tools and Methodology
Allscripts meets my expectations. I see them taking a bit longer than I would want them to in...
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Director
Relationship
I can reach our premier representatives at any time. We can reach multiple resources when we choose....
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Analyst/Coordinator
Tools and Methodology
Over a period of several years, we have been able to become independent. We have moved away from the...
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Analyst/Coordinator
Tools and Methodology
Allscripts' training has been great. We were able to ask for the specific trainer who did our...
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Analyst/Coordinator
Relationship
We have had a dedicated client executive on our account since day one. That individual is very...
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Analyst/Coordinator
Tools and Methodology
I don't think that Allscripts is very strategic with their problem-solving. They are good at...
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Manager
Tools and Methodology
Allscripts is based out of a different state, and that affects insurance and other things. That is...
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Manager
Tools and Methodology
There are some things that I am not thrilled with, but those things are partially due to COVID-19....
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Manager
Other Observations
We will stay with Allscripts in terms of our software and programs. Personally, I would like to pull...
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Manager
Tools and Methodology
The people we deal with are great. We have had some difficulties with turnover, but outside of that...
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Manager
Tools and Methodology
We get quite a few complaints from patients about payments not being posted in a timely manner or...
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Manager
Relationship
Allscripts is pretty good with executive involvement. I frequently deal with a manager, and that...
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Manager
Relationship
There is a gap in communication. We know we are one of many Allscripts clients, but there are a lot...
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Manager
Future Outlook
We had a rough start with Allscripts' services. We still have errors in the follow-up work that take...
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Manager
Tools and Methodology
We pay a lot of money for little support. When we signed the contract, we were told that the vendor...
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Manager
Tools and Methodology
We have a regular call with the vendor, and when we bring up any issues, we have to follow up with...
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Manager
Tools and Methodology
Allscripts has done really well with supporting us through the COVID-19 crisis. They give us a very...
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CFO
Relationship
The vendor has not lived up to our expectations. Our relationship with them has fallen through. They...
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CFO
Project Results
Allscripts has not done right by us. We want to move away from them, but they have made it very...
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CFO
Project Results
Whenever we bring something that Allscripts is lacking or failing at to their attention, their...
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CFO
ROI and Cost
We have tried everything at this point, so I would rate the vendor very low. I would give them a...
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Manager
ROI and Cost
I would maybe buy Allscripts’ service again. The vendor is middle of the road in terms of driving...
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Manager
People and Knowledge
Allscripts needs to gain more knowledge around the system. Their end users use the system better...
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Manager
Tools and Methodology
The vendor is really good with the insurance side of things. They are good with patient refunds. I...
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Manager
Relationship
We have a representative in each area who I can rely on. We have an FTP where we scan things back...
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Manager
Tools and Methodology
The vendor could improve their timeliness. When we send things over and ask for things to get done,...
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Manager
People and Knowledge
The biggest difficulty we have is keeping up to date on who we do and do not contract with and who...
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Manager
ROI and Cost
If it were up to me, I would pick the vendor again. I love their program; it is very easy and user friendly....
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Manager
Future Outlook
In some areas, there are really quick turnaround times. There are some appointment confirmations...
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Director
Tools and Methodology
We use Allscripts for our scheduling and billing, but we are not aware of all of the options that we...
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Director
Tools and Methodology
I wouldn't say that Allscripts nickel-and-dimes, and I would purchase their services again. But if I...
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Director
Tools and Methodology
Allscripts is now exceeding our expectations. Our new account representative is better at...
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Director
Other Observations
We have heard that there have been some changes to the hierarchy of account managers. It would be...
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Director
Other Observations
I would tell my peers who are looking at Allscripts that the vendor seems to be good but that a lot...
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