Sunrise Acute Care (Non-US) Comments

 

Featured  Reports

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/26/2020 6:52:40 AM and Model.EvProductId = 68285

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Analyst/Coordinator

Functionality and Upgrades

In terms of how prescriptions and things are handled, users can put orders in the system, but I...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We are moving along with Allscripts' product. Putting in new forms takes time. People are becoming...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

We are really pushing to start scanning at our other sites so that the information is available, but...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

COVID-19 has changed the way people think about delivered healthcare and accessing patient records....

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Allscripts is part of our long-term plans as far as I know; I haven’t heard anything different. The...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I have had no issues in terms of the vendor keeping their promises. The vendor is pretty good. I...

Jul 2020
 Helpful

 or  to see details.

CIO

Service and Support

The problem we have is getting sufficient support. The support has actually gotten worse, and it...

Jun 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

So far, the vendor hasn’t kept all their promises. We held the upgrades back because they couldn’t...

Jun 2020
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

The vendor certainly does not avoid charging for every little thing. In fact, they want to charge...

Jun 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

In all probability, we would not buy the product again. But I am not sure that other vendors offer a...

Mar 2020
 Helpful

 or  to see details.

Manager

Relationship

Allscripts keeps their promises as much as I would expect. When they make a commitment, they come...

Mar 2020
 Helpful

 or  to see details.

Manager

Future Outlook

Allscripts does not avoid charging for every little thing, and we don’t use very much of Allscripts'...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sunrise Acute Care provides a very good record for the patient. So as far as we have deployed the...

Mar 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

We don’t have a single product that provides every service for our institution. If we were given the...

Mar 2020
 Helpful

 or  to see details.

Manager

Relationship

I don't have much experience with other products, but the Allscripts product has met our needs above...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

When users request custom functionality, we can accomplish a lot of that in-house. The product...

Mar 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

The integration of the Allscripts product could be better. The integration would improve if...

Mar 2020
 Helpful

 or  to see details.

Manager

Sales and Contracting

Allscripts is innovative. They continually give us great notifications about what is coming and what...

Mar 2020
 Helpful

 or  to see details.

CMIO

Other Observations & Comments

Allscripts is a fairly responsive vendor. I don't have anything else to necessarily compare...

Mar 2020
 Helpful

 or  to see details.

CMIO

Interfacing and Integration

Allscripts has struggled with the ability to integrate and share records with our system. We finally...

Mar 2020
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

I have been to other sites that use another EMR, and one of the things that impressed me about that...

Mar 2020
 Helpful

 or  to see details.

CIO

Future Outlook

We are making good progress and generally moving quite well. The next thing on the horizon for us is...

Feb 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

Things are going well with Allscripts so far. There was a big hoo-ha with the upgrade to the...

Feb 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

We are keeping our options pretty open. If Sunrise Acute Care is not causing a lot of problems and...

Feb 2020
 Helpful

 or  to see details.

CIO

Lessons Learned

If I were to start all over again under the current confinement, I would search for a product that...

Feb 2020
 Helpful

 or  to see details.

CIO

Future Outlook

I am working with Allscripts to help further our organization's vision. Their technology can be...

Feb 2020
 Helpful

 or  to see details.

CIO

Relationship

The product has some constraints. Our organization is just a small dot in terms of what we...

Feb 2020
 Helpful

 or  to see details.

CIO

Relationship

Epic's presence has added a new passion and fire to Allscripts. The vendor's executives say that...

Feb 2020
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

If I were to compare the solution with some other product, I would say I am getting quite good value...

Feb 2020
 Helpful

 or  to see details.

CIO

Technology

I don't think the vendor is delivering new technology well; we are the ones who are pushing them.

Feb 2020
 Helpful

 or  to see details.

CIO

Service and Support

The vendor has support people nearby all the time; I have to give credit to the local team.

Feb 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Sunrise Acute Care is not for the normal user. The buttons that Allscripts builds can be customized,...

Dec 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

A lot of the functionality in Sunrise Acute Care is designed based on the US requirements. Even...

Dec 2019
 Helpful

 or  to see details.

Director

Service and Support

When we see problems with the system, Allscripts will frequently try to compare the problems from...

Dec 2019
 Helpful

 or  to see details.

Director

Service and Support

Allscripts is fairly proactive. They have been helping us with a project here. They have people come...

Dec 2019
 Helpful

 or  to see details.

Director

Relationship

Allscripts needs to be more nimble. I know they are a big organization, but they are not nimble....

Dec 2019
 Helpful

 or  to see details.

Director

Future Outlook

I have been with Allscripts for many years, and they have improved quite a bit over the last several...

Dec 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Allscripts does quite well at not charging for every little thing. They try to do as much as they can....

Dec 2019
 Helpful

 or  to see details.

CMIO

Relationship

We feel as though no one from Allscripts is listening. The issue doesn't have anything to do with...

Dec 2019
 Helpful

 or  to see details.

CMIO

Lessons Learned

I would buy the product again. I have seen some of the competing products, and Allscripts' product...

Dec 2019
 Helpful

 or  to see details.

CMIO

Service and Support

Allscripts' response to country-specific requests is the same as their response to...

Dec 2019
 Helpful

 or  to see details.

CMIO

Future Outlook

The product is part of our long-term plans. We have no intention of changing. We have invested a lot...

Dec 2019
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

We are very keen to implement the Sunrise Compass functionality. At the moment, when we arrange an...

Dec 2019
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

The problem with the Sunrise Compass functionality is that it only looks back one week. If I were...

Dec 2019
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

We have had a few issues and bugs with the latest version of the system. Since our latest upgrade,...

Dec 2019
 Helpful

 or  to see details.

CMIO

Relationship

Allscripts keeps their promises. If they are going to do something, then they will do it. But...

Dec 2019
 Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

Allscripts doesn't avoid charging for every little thing. They charge us for everything that they...

Dec 2019
 Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

Allscripts' integration solution is relatively good, but they want an awful lot of money for it. The...

Dec 2019
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

Historically, upgrades have been really smooth and have introduced many nice features that we have...

Dec 2019
 Helpful

 or  to see details.

CMIO

Service and Support

The Allscripts executives are easy to get ahold of, but things don't necessarily happen after...

Dec 2019
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

The product isn't perfect, but it does what we ask it to do.

Dec 2019
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

I would rate the product's ease of use as being higher than average, but we have been using the...

Dec 2019
 Helpful

 or  to see details.

CMIO

Service and Support

Things have been interesting because there has been a bit of a shake-up with the personnel. The...

Dec 2019
 Helpful

 or  to see details.

CMIO

Service and Support

Our last upgrade was pretty average. We are waiting to see how the next upgrade is going to go. We...

Dec 2019
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

The system’s ease of use is good. Once people know how to use the tool, it works well. I like the...

Dec 2019
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

The current functionality doesn’t quite meet all our needs. The user interface needs to be updated....

Dec 2019
 Helpful

 or  to see details.

CMIO

Future Outlook

We installed the system recently, so I am hoping that once we get it into production, things will...

Dec 2019
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

Allscripts keeps about 70% of their promises. Changes take a long time to implement. The only way to...

Dec 2019
 Helpful

 or  to see details.

CMIO

Lessons Learned

I would recommend the system depending on what providers are looking for and the size of their...

Dec 2019
 Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

The clinical user experience is very good, but people have to be very careful about the contracting....

Dec 2019
 Helpful

 or  to see details.

CMIO

Sales and Contracting

Last year, I probably would have said that I wouldn’t buy the Allscripts tools again. But this year,...

Dec 2019
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Sometimes the local Allscripts people are not as well connected as the people that we touch base...

Nov 2019
 Helpful

 or  to see details.

Manager

Other Observations & Comments

The ease of use for Sunrise Clinical Manager is really contextual and subjective. Some people feel...

Nov 2019
 Helpful

 or  to see details.

Manager

Technology

When it comes to Allscripts delivering new technology, it always seems that functionality will be in...

Nov 2019
 Helpful

 or  to see details.

Manager

Relationship

Allscripts’ availability is pretty good. We can express our issues to them. The Allscripts...

Nov 2019
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We have been scratching our heads figuring out what outcomes Allscripts has given us that we can...

Nov 2019
 Helpful

 or  to see details.

Manager

Technology

Sunrise Clinical Manager is a working system. We don’t have a lot of downtime with it. It is a fair...

Nov 2019
 Helpful

 or  to see details.

Manager

Other Observations & Comments

I would definitely tell a peer to look at Allscripts. All the EMRs have pros and cons, so choosing...

Nov 2019
 Helpful

 or  to see details.

Manager

Relationship

We are making some more progress with Allscripts particularly this year. They have listened to our...

Nov 2019
 Helpful

 or  to see details.

Manager

Other Observations & Comments

The senior leadership and the local Allscripts people are learning. As they learn, they are...

Nov 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The downtime is pretty good with Sunrise Clinical Manager, but new-version testing and the quality...

Nov 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Our version of the product is far behind the current version. Our satisfaction gets lower the more...

Nov 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We like Allscripts' lower costs and the fact that we can customize the software according to our needs....

Nov 2019
 Helpful

 or  to see details.

Director

Implementation and Training

We dislike the very poor implementation services for things like upgrades.

Nov 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have a version that we can customize, and that gives us the ability to make any changes we want....

Oct 2019
 Helpful

 or  to see details.

Manager

Relationship

From an executive level, we have good communication with our account executive. However, beyond...

Oct 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

We have trouble because all of the training is US based.

Oct 2019
 Helpful

 or  to see details.

Manager

Service and Support

Our biggest issue with support and functionality is that at times, it is hard to speak to someone...

Oct 2019
 Helpful

 or  to see details.

Manager

Service and Support

Overall, I can say that Allscripts has been there to support us. Sunrise Clinical Manager has...

Oct 2019
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

The Allscripts system offers us the flexibility to innovate, but the interface looks dated. The...

Sep 2019
 Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

I may consider other systems to be better than Sunrise Clinical Manager is, but those systems are...

Aug 2019
 Helpful

 or  to see details.

CMIO

Relationship

Allscripts doesn't keep all of their promises, but no company that I have ever worked with has. We...

Aug 2019
 Helpful

 or  to see details.