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Commentary Summary
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User Commentary
Physician
Functionality and Upgrades
There are a number of individuals modules that could improve by being brought up to the standard of...
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Physician
Other Observations & Comments
Sunrise Acute Care is very much part of our long-term plans. We are not actively pursuing very much...
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Physician
Service and Support
No vendor keeps all of their promises, but Allscripts has certainly been a very good vendor for us....
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Physician
ROI / Cost (care and feeding)
Allscripts is fair with charges. They want payment for the work that is done, but if something gets...
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Physician
Interfacing and Integration
The comprehensive integration and flexibility to meet our organizational needs are what I like most...
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CIO
Relationship
I hope our satisfaction with Allscripts is higher a year from now. But I think it will be lower. I...
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CIO
Relationship
One thing Allscripts does that really frustrates me is they try to push global and managed services...
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Director
ROI / Cost (care and feeding)
If I were making the decision again today, I wouldn't choose Allscripts. But we basically sold our...
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Director
Functionality and Upgrades
We get hammered about the system's clunky interface. We are spending a lot of time trying to improve...
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Director
Functionality and Upgrades
Our latest upgrade was a big increase for Allscripts' product. They are constantly upgrading the...
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Director
Functionality and Upgrades
Overall, the system works well. Since we got the upgrade, the product has been much more stable. We...
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Director
Relationship
One of the issues that we have with the vendor is that they oversell. We were really pleased with...
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Director
Service and Support
The phone and web support is okay. Allscripts has improved over the last few years, but there is...
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CIO
Relationship
We have lost touch a bit this year with Allscripts due to COVID-19. We haven't been able to sit down...
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CIO
Other Observations & Comments
A good number of people have left or been let go at Allscripts, both in the US and in the UK. We...
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Manager
Functionality and Upgrades
Many enhancements do not work as expected. It takes quite a while for issues to be resolved. We are...
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Manager
Lessons Learned
The system definitely has good functionality in certain areas. Organizations should just be really...
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Manager
Service and Support
During COVID-19, the vendor has offered sessions with worldwide users of the system and has shared...
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VP/Other Executive
Functionality and Upgrades
We have had some challenges with our hosted environment. Allscripts definitely doesn’t keep all...
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VP/Other Executive
Relationship
Allscripts has had a lot of changes with new leadership and a new structure. They have lost a lot of...
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VP/Other Executive
Relationship
I am able to talk to the executives and higher-ups at Allscripts. I would say the vendor is pretty...
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VP/Other Executive
Functionality and Upgrades
The nurses don’t complain about the system, so it is good. We had a challenge when we started, but...
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VP/Other Executive
Functionality and Upgrades
The only issues we have had with the system have been with the reporting and configuration.
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VP/Other Executive
Interfacing and Integration
The integration and interoperability are lacking because we didn’t buy the entire Allscripts system....
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VP/Other Executive
Implementation and Training
Allscripts is good at implementations and is able to listen to clients. They are good at befriending...
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VP/Other Executive
ROI / Cost (care and feeding)
We are trying to understand the Allscripts cost structure and how they price things because there is...
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CMIO
Service and Support
Allscripts’ support during COVID-19 has been responsive. They have offered us help, and our...
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CMIO
Lessons Learned
We have to go through a procurement process for a shared care record. My expectation is that we will...
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CMIO
Other Observations & Comments
Allscripts doesn’t keep every promise, but no vendor does, especially in the time period they...
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CMIO
ROI / Cost (care and feeding)
Allscripts doesn’t nickel-and-dime. There have been a few occasions where we have needed things to...
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CMIO
Functionality and Upgrades
The recent Allscripts upgrade that we did went off without a hitch. There is a bit of a gap between...
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CMIO
Future Outlook
Allscripts is developing a road map to function efficiently alongside a separate data repository,...
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CMIO
Functionality and Upgrades
The core platform is very strong and easy to train people on, but the bits around the edges are...
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CMIO
Relationship
We have pretty strong relationships with the Allscripts executives. When we have needed to or have...
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CMIO
Other Observations & Comments
An EPR is not what drives outcomes; it is just a tool that we use as part of the process....
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CMIO
Other Observations & Comments
The cost and licensing models of EPRs are hard to capture as a value proposition. Allscripts is much...
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Director
ROI / Cost (care and feeding)
The vendor definitely does not avoid charging for every little thing. I don’t think any vendor would...
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Director
Implementation and Training
We have had hardly any training from Allscripts, but the training we have seen has been alright.
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Director
Technology
The product is good at some things and bad at other things. The product is very old. It has good...
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CMIO
Service and Support
We are still using the product, and we assume indefinitely that we will continue to have the product...
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Analyst/Coordinator
Functionality and Upgrades
In terms of how prescriptions and things are handled, users can put orders in the system, but I...
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Analyst/Coordinator
Functionality and Upgrades
We are moving along with Allscripts' product. Putting in new forms takes time. People are becoming...
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Analyst/Coordinator
Other Observations & Comments
We are really pushing to start scanning at our other sites so that the information is available, but...
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Analyst/Coordinator
Functionality and Upgrades
COVID-19 has changed the way people think about delivered healthcare and accessing patient records....
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Analyst/Coordinator
Functionality and Upgrades
Allscripts is part of our long-term plans as far as I know; I haven’t heard anything different. The...
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Analyst/Coordinator
Service and Support
I have had no issues in terms of the vendor keeping their promises. The vendor is pretty good. I...
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CIO
Service and Support
The problem we have is getting sufficient support. The support has actually gotten worse, and it...
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CIO
Functionality and Upgrades
So far, the vendor hasn’t kept all their promises. We held the upgrades back because they couldn’t...
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CIO
ROI / Cost (care and feeding)
The vendor certainly does not avoid charging for every little thing. In fact, they want to charge...
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Manager
Lessons Learned
In all probability, we would not buy the product again. But I am not sure that other vendors offer a...
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Manager
Relationship
Allscripts keeps their promises as much as I would expect. When they make a commitment, they come...
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Manager
Future Outlook
Allscripts does not avoid charging for every little thing, and we don’t use very much of Allscripts'...
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Manager
Functionality and Upgrades
Sunrise Acute Care provides a very good record for the patient. So as far as we have deployed the...
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Manager
Interfacing and Integration
We don’t have a single product that provides every service for our institution. If we were given the...
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Manager
Relationship
I don't have much experience with other products, but the Allscripts product has met our needs above...
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Manager
Functionality and Upgrades
When users request custom functionality, we can accomplish a lot of that in-house. The product...
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Manager
Interfacing and Integration
The integration of the Allscripts product could be better. The integration would improve if...
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Manager
Sales and Contracting
Allscripts is innovative. They continually give us great notifications about what is coming and what...
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CMIO
Other Observations & Comments
Allscripts is a fairly responsive vendor. I don't have anything else to necessarily compare...
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CMIO
Interfacing and Integration
Allscripts has struggled with the ability to integrate and share records with our system. We finally...
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CMIO
Functionality and Upgrades
I have been to other sites that use another EMR, and one of the things that impressed me about that...
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CIO
Future Outlook
We are making good progress and generally moving quite well. The next thing on the horizon for us is...
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CIO
Functionality and Upgrades
Things are going well with Allscripts so far. There was a big hoo-ha with the upgrade to the...
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CIO
Functionality and Upgrades
We are keeping our options pretty open. If Sunrise Acute Care is not causing a lot of problems and...
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CIO
Lessons Learned
If I were to start all over again under the current confinement, I would search for a product that...
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CIO
Future Outlook
I am working with Allscripts to help further our organization's vision. Their technology can be...
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CIO
Relationship
The product has some constraints. Our organization is just a small dot in terms of what we...
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CIO
Relationship
Epic's presence has added a new passion and fire to Allscripts. The vendor's executives say that...
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CIO
ROI / Cost (care and feeding)
If I were to compare the solution with some other product, I would say I am getting quite good value...
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CIO
Technology
I don't think the vendor is delivering new technology well; we are the ones who are pushing them.
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CIO
Service and Support
The vendor has support people nearby all the time; I have to give credit to the local team.
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