Sunrise Acute Care (Non-US) Comments

 

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Commentary Summary

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Neither
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User Commentary

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Physician

Functionality and Upgrades

There are a number of individuals modules that could improve by being brought up to the standard of...

Dec 2020
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Physician

Other Observations & Comments

Sunrise Acute Care is very much part of our long-term plans. We are not actively pursuing very much...

Dec 2020
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Physician

Service and Support

No vendor keeps all of their promises, but Allscripts has certainly been a very good vendor for us....

Dec 2020
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Physician

ROI / Cost (care and feeding)

Allscripts is fair with charges. They want payment for the work that is done, but if something gets...

Dec 2020
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Physician

Interfacing and Integration

The comprehensive integration and flexibility to meet our organizational needs are what I like most...

Dec 2020
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CIO

Relationship

I hope our satisfaction with Allscripts is higher a year from now. But I think it will be lower. I...

Dec 2020
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CIO

Relationship

One thing Allscripts does that really frustrates me is they try to push global and managed services...

Dec 2020
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Director

ROI / Cost (care and feeding)

If I were making the decision again today, I wouldn't choose Allscripts. But we basically sold our...

Dec 2020
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Director

Functionality and Upgrades

We get hammered about the system's clunky interface. We are spending a lot of time trying to improve...

Dec 2020
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Director

Functionality and Upgrades

Our latest upgrade was a big increase for Allscripts' product. They are constantly upgrading the...

Dec 2020
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Director

Functionality and Upgrades

Overall, the system works well. Since we got the upgrade, the product has been much more stable. We...

Dec 2020
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Director

Relationship

One of the issues that we have with the vendor is that they oversell. We were really pleased with...

Dec 2020
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Director

Service and Support

The phone and web support is okay. Allscripts has improved over the last few years, but there is...

Dec 2020
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CIO

Relationship

We have lost touch a bit this year with Allscripts due to COVID-19. We haven't been able to sit down...

Dec 2020
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CIO

Other Observations & Comments

A good number of people have left or been let go at Allscripts, both in the US and in the UK. We...

Dec 2020
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Manager

Functionality and Upgrades

Many enhancements do not work as expected. It takes quite a while for issues to be resolved. We are...

Dec 2020
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Manager

Lessons Learned

The system definitely has good functionality in certain areas. Organizations should just be really...

Dec 2020
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Manager

Service and Support

During COVID-19, the vendor has offered sessions with worldwide users of the system and has shared...

Dec 2020
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VP/Other Executive

Functionality and Upgrades

We have had some challenges with our hosted environment. Allscripts definitely doesn’t keep all...

Dec 2020
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VP/Other Executive

Relationship

Allscripts has had a lot of changes with new leadership and a new structure. They have lost a lot of...

Dec 2020
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VP/Other Executive

Relationship

I am able to talk to the executives and higher-ups at Allscripts. I would say the vendor is pretty...

Dec 2020
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VP/Other Executive

Functionality and Upgrades

The nurses don’t complain about the system, so it is good. We had a challenge when we started, but...

Dec 2020
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VP/Other Executive

Functionality and Upgrades

The only issues we have had with the system have been with the reporting and configuration.

Dec 2020
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VP/Other Executive

Interfacing and Integration

The integration and interoperability are lacking because we didn’t buy the entire Allscripts system....

Dec 2020
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VP/Other Executive

Implementation and Training

Allscripts is good at implementations and is able to listen to clients. They are good at befriending...

Dec 2020
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VP/Other Executive

ROI / Cost (care and feeding)

We are trying to understand the Allscripts cost structure and how they price things because there is...

Dec 2020
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CMIO

Service and Support

Allscripts’ support during COVID-19 has been responsive. They have offered us help, and our...

Nov 2020
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CMIO

Lessons Learned

We have to go through a procurement process for a shared care record. My expectation is that we will...

Nov 2020
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CMIO

Other Observations & Comments

Allscripts doesn’t keep every promise, but no vendor does, especially in the time period they...

Nov 2020
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CMIO

ROI / Cost (care and feeding)

Allscripts doesn’t nickel-and-dime. There have been a few occasions where we have needed things to...

Nov 2020
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CMIO

Functionality and Upgrades

The recent Allscripts upgrade that we did went off without a hitch. There is a bit of a gap between...

Nov 2020
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CMIO

Future Outlook

Allscripts is developing a road map to function efficiently alongside a separate data repository,...

Nov 2020
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CMIO

Functionality and Upgrades

The core platform is very strong and easy to train people on, but the bits around the edges are...

Nov 2020
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CMIO

Relationship

We have pretty strong relationships with the Allscripts executives. When we have needed to or have...

Nov 2020
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CMIO

Other Observations & Comments

An EPR is not what drives outcomes; it is just a tool that we use as part of the process....

Nov 2020
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CMIO

Other Observations & Comments

The cost and licensing models of EPRs are hard to capture as a value proposition. Allscripts is much...

Nov 2020
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Director

ROI / Cost (care and feeding)

The vendor definitely does not avoid charging for every little thing. I don’t think any vendor would...

Oct 2020
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Director

Implementation and Training

We have had hardly any training from Allscripts, but the training we have seen has been alright.

Oct 2020
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Director

Technology

The product is good at some things and bad at other things. The product is very old. It has good...

Oct 2020
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CMIO

Service and Support

We are still using the product, and we assume indefinitely that we will continue to have the product...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

In terms of how prescriptions and things are handled, users can put orders in the system, but I...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

We are moving along with Allscripts' product. Putting in new forms takes time. People are becoming...

Jul 2020
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Analyst/Coordinator

Other Observations & Comments

We are really pushing to start scanning at our other sites so that the information is available, but...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

COVID-19 has changed the way people think about delivered healthcare and accessing patient records....

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

Allscripts is part of our long-term plans as far as I know; I haven’t heard anything different. The...

Jul 2020
 Helpful

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Analyst/Coordinator

Service and Support

I have had no issues in terms of the vendor keeping their promises. The vendor is pretty good. I...

Jul 2020
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CIO

Service and Support

The problem we have is getting sufficient support. The support has actually gotten worse, and it...

Jun 2020
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CIO

Functionality and Upgrades

So far, the vendor hasn’t kept all their promises. We held the upgrades back because they couldn’t...

Jun 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

The vendor certainly does not avoid charging for every little thing. In fact, they want to charge...

Jun 2020
 Helpful

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Manager

Lessons Learned

In all probability, we would not buy the product again. But I am not sure that other vendors offer a...

Mar 2020
 Helpful

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Manager

Relationship

Allscripts keeps their promises as much as I would expect. When they make a commitment, they come...

Mar 2020
 Helpful

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Manager

Future Outlook

Allscripts does not avoid charging for every little thing, and we don’t use very much of Allscripts'...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sunrise Acute Care provides a very good record for the patient. So as far as we have deployed the...

Mar 2020
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Manager

Interfacing and Integration

We don’t have a single product that provides every service for our institution. If we were given the...

Mar 2020
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Manager

Relationship

I don't have much experience with other products, but the Allscripts product has met our needs above...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

When users request custom functionality, we can accomplish a lot of that in-house. The product...

Mar 2020
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Manager

Interfacing and Integration

The integration of the Allscripts product could be better. The integration would improve if...

Mar 2020
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Manager

Sales and Contracting

Allscripts is innovative. They continually give us great notifications about what is coming and what...

Mar 2020
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CMIO

Other Observations & Comments

Allscripts is a fairly responsive vendor. I don't have anything else to necessarily compare...

Mar 2020
 Helpful

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CMIO

Interfacing and Integration

Allscripts has struggled with the ability to integrate and share records with our system. We finally...

Mar 2020
 Helpful

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CMIO

Functionality and Upgrades

I have been to other sites that use another EMR, and one of the things that impressed me about that...

Mar 2020
 Helpful

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CIO

Future Outlook

We are making good progress and generally moving quite well. The next thing on the horizon for us is...

Feb 2020
 Helpful

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CIO

Functionality and Upgrades

Things are going well with Allscripts so far. There was a big hoo-ha with the upgrade to the...

Feb 2020
 Helpful

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CIO

Functionality and Upgrades

We are keeping our options pretty open. If Sunrise Acute Care is not causing a lot of problems and...

Feb 2020
 Helpful

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CIO

Lessons Learned

If I were to start all over again under the current confinement, I would search for a product that...

Feb 2020
 Helpful

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CIO

Future Outlook

I am working with Allscripts to help further our organization's vision. Their technology can be...

Feb 2020
 Helpful

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CIO

Relationship

The product has some constraints. Our organization is just a small dot in terms of what we...

Feb 2020
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CIO

Relationship

Epic's presence has added a new passion and fire to Allscripts. The vendor's executives say that...

Feb 2020
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CIO

ROI / Cost (care and feeding)

If I were to compare the solution with some other product, I would say I am getting quite good value...

Feb 2020
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CIO

Technology

I don't think the vendor is delivering new technology well; we are the ones who are pushing them.

Feb 2020
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CIO

Service and Support

The vendor has support people nearby all the time; I have to give credit to the local team.

Feb 2020
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