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Sunrise Acute Care (Non-US)
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Everton Santos
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VP/Other Executive

Allscripts would welcome a larger hospital as long as the customer could afford the solution....

May 2022
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VP/Other Executive

In comparison to when we started, the vendor has had a reduction in experienced people on their...

May 2022
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VP/Other Executive

All of the activities that we were planning on doing have been delayed because the vendor doesn’t...

May 2022
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VP/Other Executive

The vendor's announcement about the sale of their products to Harris Computer Corporation came to us...

May 2022
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Manager

The system works well enough, and it is fine for the things that we use it for. The one thing about...

Mar 2022
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Manager

We have upgraded the system many times, and it would be nice if we could have the same engineer work...

Mar 2022
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Manager

The system doesn't go down very often. Allscripts is a big organization, so their support people...

Mar 2022
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Manager

The vendor's executives are involved, even for upgrades. They seem to be very engaged with their customers....

Mar 2022
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Manager

If I were to make the decision today, I would probably choose to buy this system again. Sunrise...

Mar 2022
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Manager

It is fair to say that the vendor doesn't charge us for every little thing. We have an agreement...

Mar 2022
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CMIO

The product has a good user interface for clinicians. The product is intuitive and easy to use.

Mar 2022
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CMIO

It would be nice if Allscripts were more flexible and responded more quickly to our requests for...

Mar 2022
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Analyst/Coordinator

The only downside of Sunrise Acute Care is the visit-record review tab. It is slow to open. It could...

Feb 2022
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Analyst/Coordinator

When we first got Sunrise Acute Care, there was a lot of pushback from our nursing staff and...

Feb 2022
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(0)
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Analyst/Coordinator

If the vendor made some improvements to meet our team's needs, I would definitely choose the product...

Feb 2022
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Analyst/Coordinator

From a patient care perspective, our staff like Sunrise Acute Care. It is easy to use, and the...

Feb 2022
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Analyst/Coordinator

Sunrise Acute Care communicates with our other systems, and there are usually no issues with that....

Feb 2022
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Manager

Unfortunately, Sunrise Acute Care is being decommissioned at our organization. It is being replaced...

Feb 2022
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Manager

I would absolutely buy Sunrise Acute Care again. It is very scalable, robust, and stable. We have...

Feb 2022
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Manager

I would recommend Sunrise Acute Care without question. I never hear any complaints that we are not...

Feb 2022
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(0)
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Manager

The level of technical support that we get from Allscripts is exemplary. The head of our TSC has...

Feb 2022
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Manager

We rely heavily upon Allscripts’ overseas monitoring team to identify emerging issues. From time to...

Feb 2022
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Director

A key thing that Allscripts could focus on is the mobility of the product itself. They have been...

Jan 2022
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Director

We want to keep Sunrise Acute Care because we have made it our system. If we must leave it, we will...

Jan 2022
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Director

I like that our relationship with Allscripts has been built over the years. Even though Allscripts...

Jan 2022
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Director

The product is very North American. We have seen Allscripts tailor it to areas outside of North...

Jan 2022
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Physician

We like the system's abilities for customization and configuration in organizing workflows. We can...

Dec 2021
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Director

Things are going reasonably well with Allscripts, but their problem is that they are inflexible. The...

Dec 2021
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VP/Other Executive

The look and feel of Allscripts' system is pretty good. The clinicians really like the system. I...

Nov 2021
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VP/Other Executive

A challenge with Allscripts is that they don't have an integrated patient administration system, so...

Nov 2021
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VP/Other Executive

As a company, Allscripts is interesting. Their team in the states is strategic. The way the teams...

Nov 2021
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VP/Other Executive

Allscripts has a very good product, but it is not a good fit in our market. The functionality served...

Sep 2021
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With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 
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A Look at the Global (Non-US) EMR Market Share in 2019
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Market Share
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Global (Non-US) EMR Market Share 2021
04 May 21    |   Everton Santos and Jonathan Christensen
Despite the COVID-19 pandemic, 2020 was a strong year for EMR purchasing. KLAS validated 158 contracts (135 net new and 23 migrations) impacting 426 hospitals and over 86,000 beds. EMR purchasing in Asia and Latin America was most impacted by the pandemic, while Europe saw the smallest decrease in activity. Overall, purchasing dropped about 30% from the record levels seen in 2019.
Performance
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Global (Non-US) EMR Implementations 2019
12 September 19    |   Everton Santos and Jonathan Christensen
Given the intense nature of an EMR implementation, it is natural that most projects will experience at least a few unexpected hurdles. In fact, about 30% of healthcare organizations outside the US report going over budget and 40% report vendor-missed timelines. However, feedback from recent implementations † shows that some vendors are much more likely to help their clients stay on budget, on time, and within scope. Which vendors make the list? † Data for this report was collected from organizations outside the US who contracted for an EMR between January 2016 and August 2018 and who are either currently implementing their solution or have already done so. Feedback was also collected from some organizations who have an ongoing implementation that started prior to January 2016.



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