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Sunrise Acute Care (Non-US)
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Everton Santos
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KLAS Research Director - Everton Santos
 
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User Commentary

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VP/Other Executive

Allscripts has a very good product, but it is not a good fit in our market. The functionality served...

Sep 2021
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CIO

We are pretty well supported by our in-house IT team, but Allscripts can do better to conduct...

Apr 2021
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CIO

Allscripts is very contract driven. Every conversation that we have with them is about what we have...

Apr 2021
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CIO

Going forward, when it comes to refreshing the contract, I don’t want Allscripts to think it is a...

Apr 2021
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CIO

We are definitely not satisfied with the services we are getting at the moment. Allscripts has laid...

Apr 2021
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CMIO

We are really pushing the vendor to work on their strategy around contracting to give us standard...

Mar 2021
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Director

The vendor's training deserves a lower rating just because of the cost and lack of accessibility.

Mar 2021
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Director

Sunrise Acute Care is a good product. I like the access to the global user base. We find that pretty...

Mar 2021
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Director

I would like to see the vendor's operations in our area be more tightly aligned with the way their...

Mar 2021
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Director

I would like to see more standardization with the functionality and the way that it is delivered in...

Mar 2021
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CIO

Sunrise Acute Care is an old product and requires a lot of our own development to make it relevant....

Mar 2021
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CIO

The good thing is the price. Sunrise Acute Care is relatively cheaper than other solutions.

Mar 2021
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CIO

We have a good relationship with Allscripts' team. We have had some issues with the implementations...

Mar 2021
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Physician

There are a number of individuals modules that could improve by being brought up to the standard of...

Dec 2020
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Physician

Sunrise Acute Care is very much part of our long-term plans. We are not actively pursuing very much...

Dec 2020
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Physician

No vendor keeps all of their promises, but Allscripts has certainly been a very good vendor for us....

Dec 2020
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Physician

Allscripts is fair with charges. They want payment for the work that is done, but if something gets...

Dec 2020
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Physician

The comprehensive integration and flexibility to meet our organizational needs are what I like most...

Dec 2020
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CIO

I hope our satisfaction with Allscripts is higher a year from now. But I think it will be lower. I...

Dec 2020
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CIO

One thing Allscripts does that really frustrates me is they try to push global and managed services...

Dec 2020
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(0)
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Director

If I were making the decision again today, I wouldn't choose Allscripts. But we basically sold our...

Dec 2020
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(0)
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Director

We get hammered about the system's clunky interface. We are spending a lot of time trying to improve...

Dec 2020
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Director

Our latest upgrade was a big increase for Allscripts' product. They are constantly upgrading the...

Dec 2020
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Director

Overall, the system works well. Since we got the upgrade, the product has been much more stable. We...

Dec 2020
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(0)
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Director

One of the issues that we have with the vendor is that they oversell. We were really pleased with...

Dec 2020
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(0)
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Director

The phone and web support is okay. Allscripts has improved over the last few years, but there is...

Dec 2020
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(0)
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CIO

We have lost touch a bit this year with Allscripts due to COVID-19. We haven't been able to sit down...

Dec 2020
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(0)
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CIO

A good number of people have left or been let go at Allscripts, both in the US and in the UK. We...

Dec 2020
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Manager

Many enhancements do not work as expected. It takes quite a while for issues to be resolved. We are...

Dec 2020
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Manager

The system definitely has good functionality in certain areas. Organizations should just be really...

Dec 2020
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(0)
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Manager

During COVID-19, the vendor has offered sessions with worldwide users of the system and has shared...

Dec 2020
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(0)
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VP/Other Executive

We have had some challenges with our hosted environment. Allscripts definitely doesn’t keep all...

Dec 2020
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(0)
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VP/Other Executive

Allscripts has had a lot of changes with new leadership and a new structure. They have lost a lot of...

Dec 2020
||
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VP/Other Executive

I am able to talk to the executives and higher-ups at Allscripts. I would say the vendor is pretty...

Dec 2020
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(0)
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VP/Other Executive

The nurses don’t complain about the system, so it is good. We had a challenge when we started, but...

Dec 2020
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VP/Other Executive

The only issues we have had with the system have been with the reporting and configuration.

Dec 2020
||
(0)
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VP/Other Executive

The integration and interoperability are lacking because we didn’t buy the entire Allscripts system....

Dec 2020
||
(0)
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VP/Other Executive

Allscripts is good at implementations and is able to listen to clients. They are good at befriending...

Dec 2020
||
(0)
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VP/Other Executive

We are trying to understand the Allscripts cost structure and how they price things because there is...

Dec 2020
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(0)
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CMIO

Allscripts’ support during COVID-19 has been responsive. They have offered us help, and our...

Nov 2020
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(0)
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CMIO

We have to go through a procurement process for a shared care record. My expectation is that we will...

Nov 2020
||
(0)
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CMIO

Allscripts doesn’t keep every promise, but no vendor does, especially in the time period they...

Nov 2020
||
(0)
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CMIO

Allscripts doesn’t nickel-and-dime. There have been a few occasions where we have needed things to...

Nov 2020
||
(0)
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CMIO

The recent Allscripts upgrade that we did went off without a hitch. There is a bit of a gap between...

Nov 2020
||
(0)
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CMIO

Allscripts is developing a road map to function efficiently alongside a separate data repository,...

Nov 2020
||
(0)
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CMIO

The core platform is very strong and easy to train people on, but the bits around the edges are...

Nov 2020
||
(0)
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CMIO

We have pretty strong relationships with the Allscripts executives. When we have needed to or have...

Nov 2020
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(0)
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CMIO

An EPR is not what drives outcomes; it is just a tool that we use as part of the process....

Nov 2020
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(0)
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CMIO

The cost and licensing models of EPRs are hard to capture as a value proposition. Allscripts is much...

Nov 2020
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Related Reports
Performance
KLAS article icon
Global (Non-US) EMR Implementations 2019
12 September 19    |   Everton Santos and Jonathan Christensen
Given the intense nature of an EMR implementation, it is natural that most projects will experience at least a few unexpected hurdles. In fact, about 30% of healthcare organizations outside the US report going over budget and 40% report vendor-missed timelines. However, feedback from recent implementations † shows that some vendors are much more likely to help their clients stay on budget, on time, and within scope. Which vendors make the list? † Data for this report was collected from organizations outside the US who contracted for an EMR between January 2016 and August 2018 and who are either currently implementing their solution or have already done so. Feedback was also collected from some organizations who have an ongoing implementation that started prior to January 2016.
Performance
KLAS article icon
Global EMR Performance 2018
06 November 18    |   Everton Santos and Jonathan Christensen
EMR adoption has grown significantly, rapidly changing the global EMR landscape. While previous KLAS reports gave mainly aggregate, global views of EMR performance, the state of the market is now such that KLAS can also more deeply examine vendor performance by region, giving provider organizations a more valuable, accurate picture of how vendors respond to regional needs. As part of this regional emphasis, this report examines how confident customers are in their vendor’s overall R&D efforts, in their dedication to healthcare in various regions, and in their ability to strategically partner with organizations to help drive deeper EMR adoption.



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