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Sunrise Acute Care (Global) Commentary
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Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
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User Commentary

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Director

Loyalty, Loyalty

We have deployed the solution quickly and successfully. The vendor has supported our vision to...

Apr 2024
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VP/Other Executive

Value

We have been talking to Altera Digital Health about a project for years, but there has been a big...

Mar 2024
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VP/Other Executive

Value

Sunrise Acute Care is a complete solution, but the lab was very important, and we lost it. Altera...

Mar 2024
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VP/Other Executive

Culture, Value

Sunrise Acute Care is interoperable. The problem is just that nothing is for free. Everything is...

Mar 2024
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VP/Other Executive

Relationship

The vendor’s executives are not involved unless we escalate something We haven't even been visited...

Mar 2024
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(0)
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VP/Other Executive

Product

We upgraded Sunrise Acute Care a few months ago, and our users are saying the system is slower now....

Mar 2024
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(0)
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VP/Other Executive

Relationship

I don't know whether anything good is happening at Altera Digital Health because they restructured...

Mar 2024
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(0)
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CMIO

Loyalty, Product

We like the personalized templates for clinical documentation in Sunrise Acute Care. The system...

Mar 2024
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(0)
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VP/Other Executive

Relationship

In general, Altera Digital Health keeps their promises, and when we escalate things, they get...

Mar 2024
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(0)
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Analyst/Coordinator

Operations, Product

Sunrise Acute Care meets some needs. There is room for improvement in terms of integration. I wish...

Feb 2024
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(0)
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Analyst/Coordinator

Product

The product is good for smaller sites. For larger sites with high volume, there needs to be some...

Feb 2024
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(0)
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Director

Relationship, Relationship

Altera Digital Health is really good at executive involvement; they have some really good people who...

Feb 2024
||
(0)
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Director

Product, Product

Altera Digital Health's product comes with a blueprint, or a set of tools and forms that we can...

Feb 2024
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(0)
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Director

Operations, Operations, Product, Product

The first time a user logs on, the screen looks quite complex. Altera Digital Health does training,...

Feb 2024
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Director

Product, Product

The product is flexible and stable. There is a good community of practices here where we can share...

Feb 2024
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(0)
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Director

Product, Product

There could be improvements around mobility and small-form devices like phones and iPads. There is a...

Feb 2024
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Director

Operations, Product

There are problems with how the product was implemented. For example, we have our own list of...

Jan 2024
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Director

Operations

We can improve on the training of the users. We are doing the usual classroom training for the EHR,...

Jan 2024
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(0)
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Director

Relationship

The one person providing support was trying their best to answer some of our questions, but they...

Jan 2024
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(0)
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Director

Operations, Product

I'm not getting much positive feedback about the product. The interface is not intuitive. I need a...

Jan 2024
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(0)
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CMIO

Operations, Operations, Product, Product

Ideally, we would like the ability to learn from other Sunrise Acute Care users and adopt best...

Dec 2023
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(0)
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CMIO

Product, Product

The system is aging, and there is little substantial innovation or development. We do see small...

Dec 2023
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(0)
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Director

Operations

We learned a lot of lessons from our implementation of Sunrise Acute Care. One is that the big-bang...

Dec 2023
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Director

Product

Sunrise Acute Care is highly configurable. There are a lot of things that we can discover and learn...

Dec 2023
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(0)
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Director

Relationship

There are things that need to be improved by Altera Digital Health’s support team. For instance,...

Dec 2023
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(0)
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Director

Relationship

I haven't seen a new road map for Sunrise Acute Care, and the vendor is missing that communication...

Dec 2023
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(0)
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CMIO

Value

The biggest strength of the product is that it is cheaper than other solutions.

Dec 2023
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(0)
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CMIO

Loyalty, Product

We like the Sunrise Acute Care product very little. My satisfaction with the product has been...

Dec 2023
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(0)
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CMIO

Product

Sunrise Acute Care has been very good, but the vendor hasn't kept up with technology. The system has...

Nov 2023
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(0)
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CMIO

Product

The vendor does everything in parts, so the system feels like it is a bunch of pieces put together...

Nov 2023
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(0)
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CMIO

Value

Every time we have to upgrade the system, there are significant charges. Also, anytime we want to...

Nov 2023
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(0)
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CMIO

Operations, Product

We did an upgrade in the system that broke some things, so we can't do things as efficiently as we...

Nov 2023
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(0)
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CMIO

Loyalty, Relationship

Altera Digital Health isn't happy that we are leaving them, so they aren't really doing anything for...

Nov 2023
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(0)
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CMIO

Product

Allscripts' system is customizable, and that is one of its strengths.

Nov 2023
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(0)
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CMIO

Product

We like the capability to deliver content without having to go through the vendor each time. We can...

Nov 2023
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(0)
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CMIO

Product

Opportunities for product improvement would be system stability, integration, analytics...

Nov 2023
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(0)
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Director

Product, Product

The most important improvement that Altera Digital Health could make would be providing a community...

Oct 2023
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Director

Loyalty, Loyalty

There are lots of bits of stuff that the product doesn’t do, so we need to purchase separate modules...

Aug 2023
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(0)
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Director

Product, Product

Sunrise Acute Care is not great in terms of community-based functionality. The system isn't very...

Aug 2023
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(0)
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Director

Relationship, Relationship

Our contact person has visited us frequently, so that has massively changed things. We don't tend to...

Aug 2023
||
(0)
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Director

Product, Product

In terms of clinical solutions, Altera Digital Health is a little light on their admin and...

Aug 2023
||
(0)
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Director

Relationship, Relationship

Our relationship with Altera Digital Health has changed quite considerably within the past several...

Aug 2023
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(0)
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Director

Product, Product

Our ability to link in with other solutions as we need to is much more flexible with Sunrise Acute...

Aug 2023
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(0)
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Director

Product, Product

There are some gaps in the product’s functionality, and the gaps are fundamentally a bit of a...

Aug 2023
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(0)
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Director

Product, Product

We definitely have seen transformations and outcomes from the delivery of the product, but there is...

Aug 2023
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(0)
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Manager

Product

Overall, as an electronic health record, Sunrise Acute Care consolidates our lab system and our...

Aug 2023
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(0)
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Manager

Operations, Product, Value

If I were talking to a peer about things they could do to be successful in utilizing the product, I...

Aug 2023
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VP/Other Executive

Relationship, Relationship, Product, Product

For several years now, we have been told certain components would be getting redeveloped. For...

Jul 2023
||
(0)
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VP/Other Executive

Culture, Culture, Value, Value

We pay for an agreed-upon support package, and the package is reasonable and within the scope of...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Operations, Operations, Product, Product

Over the last several months, we have tried a few times to upgrade the product, and we have had real...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Value, Value

Altera Digital Health positions themselves as a cheap and cheerful EPR vendor, and that shows in the...

Jul 2023
||
(0)
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VP/Other Executive

Product, Product

I don't understand the technicality of the system, but there are some problems with the database...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Relationship, Product, Product

Internally, we can handle lots of things ourselves, but we run into issues when we face things...

Jul 2023
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(0)
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VP/Other Executive

Product, Product

The mobile app for Sunrise Acute Care is unusable for any of our staff. Half of the app is colored...

Jul 2023
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(0)
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VP/Other Executive

Product, Product

Sunrise Acute Care’s core functionality is there, and the system is grand. There are no problems...

Jul 2023
||
(0)
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COO

Relationship

Altera Digital Health used to have a greater presence in our region. They seem to be losing ground...

Jun 2023
||
(0)
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COO

Loyalty

Allscripts sold off some of the core products from their portfolio, and Altera Digital Health now...

Jun 2023
||
(0)
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COO

Loyalty, Relationship

I don't know what Altera Digital Health is doing to deliver new or improved resources to the market....

Jun 2023
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(0)
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COO

Relationship

Our clinicians like the product. The vendor has good customers who are great references and create a...

Jun 2023
||
(0)
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COO

Value

Altera Digital Health's prices can't be beaten. That significantly sets the vendor's cost of entry,...

Jun 2023
||
(0)
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COO

Product

Altera Digital Health has built good clinical sets, and those work. The vendor has about 80% of what...

Jun 2023
||
(0)
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Director

Relationship, Relationship, Product, Product

In a short period, several things the vendor has worked on have failed accreditation here. We have...

Jun 2023
||
(0)
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Director

Operations, Operations

We have our own training team internally, and Altera Digital Health doesn’t help with training.

Jun 2023
||
(0)
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Director

Product, Product

Altera Digital Health needs to better integrate their modules so the modules aren't standalone...

Jun 2023
||
(0)
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Director

Culture, Culture

The vendor doesn’t keep all of their promises; the vendor has already told us that, going forward,...

Jun 2023
||
(0)
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Director

Relationship, Relationship, Product, Product

Altera Digital Health didn't actually present their strategic growth map to us. The vendor should...

Jun 2023
||
(0)
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Director

Product, Product

The system connects to our patient administration system, but some things haven't been done. For...

Jun 2023
||
(0)
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Director

Product, Product

Because a lot of the modules are meant to be bought and then configured, we end up doing a lot of...

Jun 2023
||
(0)
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Director

Operations, Operations

Altera Digital Health doesn’t do enough training to teach us how to use the basic platform. We had...

May 2023
||
(0)
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Director

Relationship, Relationship

Altera Digital Health doesn’t always tell us about a problem. Sometimes we have to let them know...

May 2023
||
(0)
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Director

Relationship, Relationship, Product, Product

We like how customizable the product is, especially compared to solutions from places like Epic or...

May 2023
||
(0)
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Director

Culture, Culture

We were told that a certain aspect of the product would integrate with our patient administration...

May 2023
||
(0)
 Thank you  Helpful

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Director

Product, Product

The platform is quite clunky in comparison with some of its competitors. A lot of competitors have a...

May 2023
||
(0)
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Director

Product, Product

The mobile app version of the product does not work in our area, but our clinicians are absolutely...

May 2023
||
(0)
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Manager

Operations, Product

We overengineered our EMR solution because it is quite a big beast to maintain. We are still working...

May 2023
||
(0)
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Manager

Product

We had a severe outage in our data center that pulled our EMR down for a long time. Our hospitals...

May 2023
||
(0)
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Manager

Relationship

Something that could be improved would be a quicker turnaround on some of our key issues when either...

May 2023
||
(0)
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Manager

Operations

We were really concerned about how the transition from paper to having a new identity with the...

May 2023
||
(0)
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Manager

Product, Value

The good thing about being on a single instance of our EHR is that an initiative can take place at...

May 2023
||
(0)
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Manager

Product

There are a few aspects of the system that are surprising with the lack of integration, which is...

May 2023
||
(0)
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Manager

Relationship

We have a relationship manager that manages things, and that person is fairly good.

May 2023
||
(0)
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