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Sunrise Acute Care (Non-US) Comments
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KLAS Research Director - Everton Santos
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Everton Santos

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everton.santos@klasresearch.com

(801)404-5976

 
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User Commentary

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CIO

We are pretty well supported by our in-house IT team, but Allscripts can do better to conduct...

Apr 2021
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CIO

Allscripts is very contract driven. Every conversation that we have with them is about what we have...

Apr 2021
||
(0)
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CIO

Going forward, when it comes to refreshing the contract, I don’t want Allscripts to think it is a...

Apr 2021
||
(0)
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CIO

We are definitely not satisfied with the services we are getting at the moment. Allscripts has laid...

Apr 2021
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(0)
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CMIO

We are really pushing the vendor to work on their strategy around contracting to give us standard...

Mar 2021
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(0)
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Director

The vendor's training deserves a lower rating just because of the cost and lack of accessibility.

Mar 2021
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(0)
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Director

Sunrise Acute Care is a good product. I like the access to the global user base. We find that pretty...

Mar 2021
||
(0)
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Director

I would like to see the vendor's operations in our area be more tightly aligned with the way their...

Mar 2021
||
(0)
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Director

I would like to see more standardization with the functionality and the way that it is delivered in...

Mar 2021
||
(0)
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CIO

Sunrise Acute Care is an old product and requires a lot of our own development to make it relevant....

Mar 2021
||
(0)
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CIO

The good thing is the price. Sunrise Acute Care is relatively cheaper than other solutions.

Mar 2021
||
(0)
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CIO

We have a good relationship with Allscripts' team. We have had some issues with the implementations...

Mar 2021
||
(0)
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Physician

There are a number of individuals modules that could improve by being brought up to the standard of...

Dec 2020
||
(0)
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 or  to see details.

Physician

Sunrise Acute Care is very much part of our long-term plans. We are not actively pursuing very much...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

No vendor keeps all of their promises, but Allscripts has certainly been a very good vendor for us....

Dec 2020
||
(0)
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Physician

Allscripts is fair with charges. They want payment for the work that is done, but if something gets...

Dec 2020
||
(0)
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Physician

The comprehensive integration and flexibility to meet our organizational needs are what I like most...

Dec 2020
||
(0)
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 or  to see details.

CIO

I hope our satisfaction with Allscripts is higher a year from now. But I think it will be lower. I...

Dec 2020
||
(0)
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CIO

One thing Allscripts does that really frustrates me is they try to push global and managed services...

Dec 2020
||
(0)
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Director

If I were making the decision again today, I wouldn't choose Allscripts. But we basically sold our...

Dec 2020
||
(0)
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Director

We get hammered about the system's clunky interface. We are spending a lot of time trying to improve...

Dec 2020
||
(0)
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Director

Our latest upgrade was a big increase for Allscripts' product. They are constantly upgrading the...

Dec 2020
||
(0)
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Director

Overall, the system works well. Since we got the upgrade, the product has been much more stable. We...

Dec 2020
||
(0)
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Director

One of the issues that we have with the vendor is that they oversell. We were really pleased with...

Dec 2020
||
(0)
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Director

The phone and web support is okay. Allscripts has improved over the last few years, but there is...

Dec 2020
||
(0)
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CIO

We have lost touch a bit this year with Allscripts due to COVID-19. We haven't been able to sit down...

Dec 2020
||
(0)
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 or  to see details.

CIO

A good number of people have left or been let go at Allscripts, both in the US and in the UK. We...

Dec 2020
||
(0)
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 or  to see details.

Manager

Many enhancements do not work as expected. It takes quite a while for issues to be resolved. We are...

Dec 2020
||
(0)
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Manager

The system definitely has good functionality in certain areas. Organizations should just be really...

Dec 2020
||
(0)
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 or  to see details.

Manager

During COVID-19, the vendor has offered sessions with worldwide users of the system and has shared...

Dec 2020
||
(0)
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VP/Other Executive

We have had some challenges with our hosted environment. Allscripts definitely doesn’t keep all...

Dec 2020
||
(0)
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VP/Other Executive

Allscripts has had a lot of changes with new leadership and a new structure. They have lost a lot of...

Dec 2020
||
(0)
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VP/Other Executive

I am able to talk to the executives and higher-ups at Allscripts. I would say the vendor is pretty...

Dec 2020
||
(0)
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 or  to see details.

VP/Other Executive

The nurses don’t complain about the system, so it is good. We had a challenge when we started, but...

Dec 2020
||
(0)
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 or  to see details.

VP/Other Executive

The only issues we have had with the system have been with the reporting and configuration.

Dec 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

The integration and interoperability are lacking because we didn’t buy the entire Allscripts system....

Dec 2020
||
(0)
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VP/Other Executive

Allscripts is good at implementations and is able to listen to clients. They are good at befriending...

Dec 2020
||
(0)
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VP/Other Executive

We are trying to understand the Allscripts cost structure and how they price things because there is...

Dec 2020
||
(0)
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CMIO

Allscripts’ support during COVID-19 has been responsive. They have offered us help, and our...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

We have to go through a procurement process for a shared care record. My expectation is that we will...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Allscripts doesn’t keep every promise, but no vendor does, especially in the time period they...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Allscripts doesn’t nickel-and-dime. There have been a few occasions where we have needed things to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The recent Allscripts upgrade that we did went off without a hitch. There is a bit of a gap between...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Allscripts is developing a road map to function efficiently alongside a separate data repository,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The core platform is very strong and easy to train people on, but the bits around the edges are...

Nov 2020
||
(0)
 Thank you  Helpful

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CMIO

We have pretty strong relationships with the Allscripts executives. When we have needed to or have...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

An EPR is not what drives outcomes; it is just a tool that we use as part of the process....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

The cost and licensing models of EPRs are hard to capture as a value proposition. Allscripts is much...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor definitely does not avoid charging for every little thing. I don’t think any vendor would...

Oct 2020
||
(0)
 Thank you  Helpful

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Director

We have had hardly any training from Allscripts, but the training we have seen has been alright.

Oct 2020
||
(0)
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Director

The product is good at some things and bad at other things. The product is very old. It has good...

Oct 2020
||
(0)
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CMIO

We are still using the product, and we assume indefinitely that we will continue to have the product...

Sep 2020
||
(0)
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