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Sunrise Acute Care (Non-US) Comments
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Subject Expert
Commentary Summary
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User Commentary
CIO
We are pretty well supported by our in-house IT team, but Allscripts can do better to conduct...
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CIO
Allscripts is very contract driven. Every conversation that we have with them is about what we have...
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CIO
Going forward, when it comes to refreshing the contract, I don’t want Allscripts to think it is a...
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CIO
We are definitely not satisfied with the services we are getting at the moment. Allscripts has laid...
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CMIO
We are really pushing the vendor to work on their strategy around contracting to give us standard...
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Director
The vendor's training deserves a lower rating just because of the cost and lack of accessibility.
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Director
Sunrise Acute Care is a good product. I like the access to the global user base. We find that pretty...
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Director
I would like to see the vendor's operations in our area be more tightly aligned with the way their...
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Director
I would like to see more standardization with the functionality and the way that it is delivered in...
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CIO
Sunrise Acute Care is an old product and requires a lot of our own development to make it relevant....
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CIO
The good thing is the price. Sunrise Acute Care is relatively cheaper than other solutions.
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CIO
We have a good relationship with Allscripts' team. We have had some issues with the implementations...
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Physician
There are a number of individuals modules that could improve by being brought up to the standard of...
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Physician
Sunrise Acute Care is very much part of our long-term plans. We are not actively pursuing very much...
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Physician
No vendor keeps all of their promises, but Allscripts has certainly been a very good vendor for us....
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Physician
Allscripts is fair with charges. They want payment for the work that is done, but if something gets...
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Physician
The comprehensive integration and flexibility to meet our organizational needs are what I like most...
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CIO
I hope our satisfaction with Allscripts is higher a year from now. But I think it will be lower. I...
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CIO
One thing Allscripts does that really frustrates me is they try to push global and managed services...
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Director
If I were making the decision again today, I wouldn't choose Allscripts. But we basically sold our...
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Director
We get hammered about the system's clunky interface. We are spending a lot of time trying to improve...
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Director
Our latest upgrade was a big increase for Allscripts' product. They are constantly upgrading the...
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Director
Overall, the system works well. Since we got the upgrade, the product has been much more stable. We...
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Director
One of the issues that we have with the vendor is that they oversell. We were really pleased with...
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Director
The phone and web support is okay. Allscripts has improved over the last few years, but there is...
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CIO
We have lost touch a bit this year with Allscripts due to COVID-19. We haven't been able to sit down...
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CIO
A good number of people have left or been let go at Allscripts, both in the US and in the UK. We...
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Manager
Many enhancements do not work as expected. It takes quite a while for issues to be resolved. We are...
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Manager
The system definitely has good functionality in certain areas. Organizations should just be really...
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Manager
During COVID-19, the vendor has offered sessions with worldwide users of the system and has shared...
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VP/Other Executive
We have had some challenges with our hosted environment. Allscripts definitely doesn’t keep all...
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VP/Other Executive
Allscripts has had a lot of changes with new leadership and a new structure. They have lost a lot of...
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VP/Other Executive
I am able to talk to the executives and higher-ups at Allscripts. I would say the vendor is pretty...
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VP/Other Executive
The nurses don’t complain about the system, so it is good. We had a challenge when we started, but...
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VP/Other Executive
The only issues we have had with the system have been with the reporting and configuration.
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VP/Other Executive
The integration and interoperability are lacking because we didn’t buy the entire Allscripts system....
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VP/Other Executive
Allscripts is good at implementations and is able to listen to clients. They are good at befriending...
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VP/Other Executive
We are trying to understand the Allscripts cost structure and how they price things because there is...
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CMIO
Allscripts’ support during COVID-19 has been responsive. They have offered us help, and our...
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CMIO
We have to go through a procurement process for a shared care record. My expectation is that we will...
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CMIO
Allscripts doesn’t keep every promise, but no vendor does, especially in the time period they...
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CMIO
Allscripts doesn’t nickel-and-dime. There have been a few occasions where we have needed things to...
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CMIO
The recent Allscripts upgrade that we did went off without a hitch. There is a bit of a gap between...
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CMIO
Allscripts is developing a road map to function efficiently alongside a separate data repository,...
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CMIO
The core platform is very strong and easy to train people on, but the bits around the edges are...
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CMIO
We have pretty strong relationships with the Allscripts executives. When we have needed to or have...
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CMIO
An EPR is not what drives outcomes; it is just a tool that we use as part of the process....
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CMIO
The cost and licensing models of EPRs are hard to capture as a value proposition. Allscripts is much...
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Director
The vendor definitely does not avoid charging for every little thing. I don’t think any vendor would...
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Director
We have had hardly any training from Allscripts, but the training we have seen has been alright.
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Director
The product is good at some things and bad at other things. The product is very old. It has good...
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CMIO
We are still using the product, and we assume indefinitely that we will continue to have the product...
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Analyst/Coordinator
In terms of how prescriptions and things are handled, users can put orders in the system, but I...
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Analyst/Coordinator
We are moving along with Allscripts' product. Putting in new forms takes time. People are becoming...
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Analyst/Coordinator
We are really pushing to start scanning at our other sites so that the information is available, but...
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Analyst/Coordinator
COVID-19 has changed the way people think about delivered healthcare and accessing patient records....
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Analyst/Coordinator
Allscripts is part of our long-term plans as far as I know; I haven’t heard anything different. The...
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Analyst/Coordinator
I have had no issues in terms of the vendor keeping their promises. The vendor is pretty good. I...
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CIO
The problem we have is getting sufficient support. The support has actually gotten worse, and it...
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CIO
So far, the vendor hasn’t kept all their promises. We held the upgrades back because they couldn’t...
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CIO
The vendor certainly does not avoid charging for every little thing. In fact, they want to charge...
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