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Sunrise Acute Care Comments
Filtered view: All
Coray Tate
VP of Research / Strategy, Clinical
Subject Expert
Commentary Summary
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User Commentary
Manager
The product is very configurable. We have learned what we can configure, and we have implemented a...
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Manager
Allscripts is an easy vendor to deal with. When we have issues, we reach out to them, and we get the...
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Manager
The system could develop in terms of knowledge-based education and administration. Our previous...
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Director
The system is average. It is not intuitive, and it is quirky. The documents in the system aren't as...
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Director
I see the vendor wanting to change the product. There have been some changes recently to chart...
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CMIO
Allscripts is genuinely and sincerely trying to execute on the things that they are promising or at...
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CMIO
We would like to see the performance improve with Sunrise Acute Care. It would be nice to have more...
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CMIO
The vendor has made a lot of improvements to Sunrise Acute Care during the time that I have used it....
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CMIO
We can tell that Allscripts has put a lot of work into improving their customer service. They have...
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CMIO
I have been pushing the vendor to be more of a partner to us. Part of the problem is that our...
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Manager
We are 50/50 split on whether the product is part of our long-term plans at this point. The...
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Manager
The vendor doesn’t really keep their promises. We have tried to optimize a few times, and the...
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Manager
The product is satisfactory and does what the vendor said it would do, but there are opportunities...
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Manager
We can’t get any facts from the vendor's support. There is a lack of desire on the vendor's part to...
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Manager
I wouldn’t recommend the product in its current state. We are on an antiquated version, but I would...
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Manager
We do have trouble getting things fixed in Sunrise Acute Care. When there is an issue that occurs,...
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Manager
The version of Sunrise Acute Care that we are on is not the best. We were previously on a different...
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Manager
There was never training on Sunrise Acute Care. At the beginning, there was a bit of training, but...
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Manager
I am not a big fan of Sunrise Acute Care. I know it pretty well and can use it easily, but I prefer...
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CIO
Our salesperson is excellent. When it comes to development, the flexibility and interoperability in...
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CIO
The one thing that I wish Allscripts would improve is their implementation services and staff....
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CMIO
Allscripts keeps their promises. They tell us what the product can do, and they deliver that. Their...
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Manager
It appears that the system we are moving to has a lot better online training videos that are...
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Manager
We just had a very uneventful, boring upgrade, and that is quite delightful. The feedback I get from...
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Manager
The quality of support varies depending on the person; for some things, the support is really...
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CMIO
We have looked at switching systems, and it is a big financial mistake to do that. The vendors in...
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CMIO
When we bought Allscripts’ solution, it was the best EHR system in America. The problem is that when...
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CMIO
In retrospect, other vendors wouldn’t talk to us or wanted us to buy the entire system, so...
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CMIO
If I really wanted to, I could call Paul Black and tell him that he did something that really made...
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CMIO
We negotiated the contract, and once in a while, Allscripts tries to add a few things. A couple of...
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CMIO
The training for our staff is pretty good; I never see any issues with that. Sunrise Acute Care is...
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CMIO
There are some mapping issues and a few other things. Probably my biggest bugaboo is I can’t stand...
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CMIO
Integration is probably Allscripts' biggest weakness. Their integration with SMART on FHIR has been...
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CMIO
Of all the EHRs that anyone is on around here and people complain about, the Allscripts solution is...
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CMIO
Allscripts should have put access to the database for opiates in the system. When we prescribe...
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CMIO
I really like our new representatives. I liked the ones we had a couple of years ago, but then we...
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Director
I like how Sunrise Acute Care integrates with all the different departments well. It is robust. We...
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Director
I wouldn't mind having longitudinal views of patients across the system in terms of where they have...
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CIO
One thing Allscripts could always focus on is interoperability. That is where healthcare needs to...
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Manager
As an end user, I am not super happy with Sunrise Acute Care, but I have learned to deal with it. I...
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Manager
When it comes to how easy it is to train somebody to use the system, it is much more difficult to...
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Manager
We have unplanned downtime at least once a week that relates to upcoming or previously posted...
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Manager
Part of the problem we have in our institution is that our EHR doesn’t play nice with others. It is...
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Director
I am not positive that we would buy Sunrise Acute Care again. I am not too happy with Allscripts'...
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Director
I would like to see better training because Allscripts should explain their product and features...
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Director
Allscripts comes up with new technology because their product is an EMR, so they have to keep up...
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Director
Sometimes Allscripts assigns things to the wrong person, or they don’t get back to us in a timely...
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CIO
I really don't view our Allscripts platform as one of multiple parts. It really feels like one...
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VP/Other Executive
We have had Sunrise Acute Care forever. I keep it around because of the openness of the system. It...
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VP/Other Executive
Sunrise Acute Care is getting stale. The underlying subsystem is from a Canadian acquisition, and...
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CIO
Allscripts' interface team is really good, but we have to go back and rework some of the interfaces...
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CIO
Allscripts keeps their promises on certain components but not on others. The platform has a lot of...
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CIO
I would give the training on the clinical IT side a higher score, but I would give the go-live...
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CIO
We have a lot of exposure to the executives. On the clinical side for emergency things, I would rate...
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COO
One of the things that were probably ill advised from the get-go is Allscripts didn’t make discrete...
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COO
I wouldn’t buy all the pieces of the Sunrise solution again. If I had my way, there are components I...
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COO
Allscripts is working with us, but I am not sure that they are entirely listening to us because one...
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COO
I didn’t like how Allscripts did their patient portal. We have their legacy patient portal. They...
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CIO
The vendor doesn't have machine learning and true AI. They have medical logic modules, and we can...
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CIO
In terms of new technology, the vendor is moving from their agreement with Atos over to Microsoft...
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CIO
Our relationship with Allscripts has improved and feels like a partnership. The vendor has changed a...
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CIO
The vendor is willing to customize training for us, look at the curriculum, and say where we need to...
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CIO
The problem with Sunrise Acute Care is that it is highly customizable. Allscripts isn't prescriptive...
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Director
Allscripts stays up to date with infrastructure back ends. They are continuously keeping up with the...
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Director
The vendor has done a fair job of having proactive service. Probably our biggest challenge with...
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Director
Getting our money's worth out of the software is a two-way street. We are purchasing software and...
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Director
We have definitely seen improvements. Allscripts is working to improve certain areas. Some of our...
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Director
Sunrise Acute Care is a very good product on the market. Some physicians that use a top EHR at...
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Director
We have been live on the Allscripts product for many years. It has been going well. We took on a...
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Director
Allscripts has kept all of their promises within reason. I would say that there have been more...
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Director
Allscripts really hasn't needed to give us any help during the COVID-19 crisis. We have adjusted our...
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Director
The product is supporting our integration goals because of its flexibility. We don't have an...
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Manager
We have had some hiccups with the system, but no matter what system we have, the end users aren’t...
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Manager
For now, we are planning on staying with Allscripts. The biggest issue that we have is cost. The...
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Manager
There haven’t been any additional surprise costs with Allscripts. The biggest surprise comes...
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Manager
If we were starting with a clean slate, there are newer products in the Allscripts line that would...
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Manager
The upgrades have gotten better, but our first couple of upgrades were rough. The upgrades depend on...
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Manager
We pay a significant amount of money to have access to education from Allscripts. The course is...
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Manager
We need some things for meaningful use and need to promote interoperability through Allscripts. I am...
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Manager
Some of our issues are self-inflicted. We used to have a culture that was basically giving the...
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Manager
One big thing we are looking forward to implementing is the Compass tool, which we think is going to...
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Director
Things are going very well now, but we haven't always had a smooth path. Getting on the hosted...
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Director
When we purchased Sunrise Acute Care, the vendor proposed a really great picture of how they would...
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Director
Allscripts still uses a homegrown thing for integration, and not many people are experts on this...
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Director
Allscripts is proactive and keeps up with CMS' promoting interoperability program and meaningful use...
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Manager
There is room for improvement in terms of how the Allscripts system performs based on the way it is...
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Manager
Allscripts' support is usually pretty responsive. I don’t interact with the vendor's higher-level...
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Manager
Enhancement request is one of my least favorite terms. I always joke that an enhancement request...
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Director
The vendor has been really amazing at supporting us during the COVID-19 crisis. They have put some...
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Director
I think we are going to have a good year with Allscripts and that we will be very satisfied with...
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Director
The vendor has come a long way with meaningful use, helping us meet all the measures, and the...
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Director
Allscripts will tell us that Sunrise Acute Care will need to be down for an update, and we will have...
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VP/Other Executive
The product is part of our long-term plans. Our organization has been encouraging all hospitals in...
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VP/Other Executive
I probably wouldn't buy the product again, to be honest. If we had to make the decision again, we...
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VP/Other Executive
I wouldn't say that Allscripts keeps all their promises. We have the ED module, and it is very...
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VP/Other Executive
Allscripts does charge for every little thing. When we ask for an enhancement, that is especially...
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VP/Other Executive
When we had a recent upgrade, it was a complete disaster. Sometimes we have to have downtime so that...
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VP/Other Executive
In terms of what would make the vendor's training better, I think that more support would be...
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VP/Other Executive
We have done a lot with the product to get it to work for us. We have gotten used to it. The product...
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VP/Other Executive
We need to share information. Let's say we are discharging an inpatient. We would like the ability...
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VP/Other Executive
The pop-up alerts could be much better designed to help us avoid alert fatigue. We did turn a lot of...
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VP/Other Executive
With COVID-19, we had to build all our own things. We had another EMR before, and I don't know what...
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VP/Other Executive
The responsiveness of Allscripts' ongoing support people could be better. Allscripts should have...
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VP/Other Executive
The product is very expensive, and I think they could do some of the builds rather than us having to...
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VP/Other Executive
If people asked me about the product, I would ask them about their other options. If they were going...
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CMO
We have had the product for a long time, and it still doesn't integrate with several of the key...
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CMO
We have had Allscripts executives here, and they have said and offered great things. But there is no...
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CMO
Part of our problem is that we have become too customized. If I saw Allscripts' clean product, I...
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CMO
Allscripts used to be cutting edge. They had leading technology back when we first got the system....
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CIO
Allscripts is not the most popular product in the world in terms of EHRs. Some of the issues with...
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CIO
If we were starting from scratch and didn’t have an EMR, we would probably look at another vendor. A...
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CIO
Our most recent Allscripts upgrade didn’t go as well as we would have liked. Some of the...
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CIO
Sometimes when we have problems, Allscripts can’t fix them. We escalate our issues, and...
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CIO
I would probably recommend Allscripts as long as people install the software correctly, optimize...
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CIO
We are probably going to put some bolt-ons into Allscripts' system. I am hoping that changes user satisfaction....
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CNO
Throughout the pandemic, there have been changes that Allscripts has worked on and shared with us....
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CNO
Our support from Allscripts was supposed to have ended, but then COVID-19 hit, so Allscripts...
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CIO
The issues we have with Allscripts are mostly with the use of the product and the training piece....
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CIO
When it comes to interoperability, Allscripts unfortunately gets in their own way about 60% of the...
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CIO
I am very happy with the product. I love everything about it. The outcomes we receive are great. The...
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CIO
I don’t think I could be any happier with how Allscripts responded to COVID-19. They were very...
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CMIO
We have a very close partnership with Allscripts. Allscripts definitely listens to their customers...
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CMIO
Allscripts is not good at keeping all promises. I really don’t think they are deceitful. They have...
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CMIO
Allscripts does try to nickel-and-dime us. There are things that are additional costs once they are...
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CMIO
Supporting our integration or interoperability goals is one of Allscripts' strengths.
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CMIO
There is a push from Allscripts to get their new releases out the door, and because of that push, I...
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CMIO
The ease of use is strong because there are multiple ways to do things. That does frustrate some...
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CMIO
We don’t have a problem with Allscripts’ executive involvement. We have regular discussions with the...
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CMIO
I think my overall satisfaction will increase. I do see good things with the new upgrade, so if that...
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CIO
I would give Allscripts the highest score for supporting us through the COVID-19 pandemic. They have...
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CIO
We rolled out this solution several years ago. At the time, we didn't require our physicians to use...
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CIO
The vendor charges us for things here and there, but I think that we have a really good working...
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Manager
I would buy the product again. The vendor has supported us well during the COVID-19 crisis, and I...
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Manager
The vendor is pretty proactive in terms of their service for the product. The vendor is a little...
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CIO
Allscripts has a good toolbox, but they need to be more agile. We have several needs right now after...
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CIO
Allscripts didn’t have much of a role during the COVID-19 crisis. We had to expand our workstations...
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CIO
The system has had major pain points for us. We have had a multitude of issues. The length of time...
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CIO
The support we get from Allscripts is okay. They do a good job of giving us a heads-up before...
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CFO
Our decision was driven by the need for an integrative medical record in the clinical process on the...
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CFO
We have seen some improvement on the clinical side. It is actually pretty good, so I would consider...
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CFO
Allscripts did internalize and accept a lot of cost. During the implementation, they absorbed a lot...
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CFO
I would rate the clinical side a lot higher for working as promoted as opposed to some of...
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CFO
We haven't really had a lot of upgrades yet. We are due for one. Allscripts has fixes in future...
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CFO
The transfer of clinical information is better now. The clinic tells us that the system is good. The...
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CIO
I would give Allscripts' ongoing support the highest score. We create a case online, and the vendor...
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CIO
I wouldn't say that we purchased any technology for unexpected gaps. The technology we had to...
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CIO
Whether the product works as promoted is tricky to say. Customers can build the platform any way...
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CIO
The product isn't intuitive in any sense of the word. We can't just bring someone in and expect the...
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CIO
I would give the vendor the highest score for executive involvement. We had some issues during one...
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CIO
We can use the product like it is supposed to be used. A lot of physicians are seeing more than 25...
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Manager
Like many vendors, Allscripts purchases different modules and still doesn’t have them integrated...
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Manager
Allscripts' system is highly customizable. We have been able to build our order entry forms and...
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Manager
In terms of clinical documentation, we were used to a tab that took us from one area of...
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Manager
Allscripts was behind in their support for COVID-19. We were building things for that before they did....
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Manager
The upgrades to Allscripts' system are a nightmare. We are always behind, and our outsource team...
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Physician
Sunrise Acute Care had a bigger learning curve than our other system, but we had very good training....
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Physician
The providers get prompts from the hospital, and those are driven by the lack of documentation on...
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Physician
The system does a very good job of supporting our integration goals. The hospital is likely going to...
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Physician
The only thing that comes to mind when I think about the ROI is that we currently have to go into a...
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CMO
The clinical experience really hasn’t changed much in the years that the EMR has been in place. The...
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CMO
Allscripts could make the EMR easy to use. The workflow doesn't make sense, specifically for the ED....
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CIO
Whether the current product functionality meets all our needs is a tough question because our needs...
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CIO
I would like to have less need for professional services during major upgrades. We have to have...
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Director
I constantly get complaints about the system. Complaints are all that we hear. Some of them are...
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Director
We haven't received our money’s worth. We pay more than anybody else, and we get less. There is zero...
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Director
We deal with multiple EMRs. We have the benefit of being able to see what other companies charge for...
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Director
The vendor’s response to COVID-19 has been good. They have been able to provide us with the product...
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Director
The system is not part of our long-term plans anymore. We can’t wait to be out of the contract. I...
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Director
We had a recent upgrade from Allscripts. Allscripts' project management was absolutely horrible. The...
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Director
I give the system a low rating for working as promoted. The difference between what Allscripts says...
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Director
The quality of Allscripts' ongoing support is hit or miss. Lately though, it has been excellent. I...
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Director
The product reminds me a lot of the old Soarian Clinicals product. Both products had the same sales...
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Director
Allscripts does not give people the things that any reasonable EMR would have in terms of stock...
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Director
We have a few executives that we deal with. One of them is really nice. But it took us a long time...
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Director
Our providers feel that the system impedes their ability to practice medicine effectively. One...
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Director
Allscripts has a lot of work to do. They make our job harder. We are trying to take care of patients...
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Manager
We call the support team if we need help, and we pay for the monthly maintenance costs. Allscripts’...
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Manager
I am hoping that Sunrise Acute Care will change. Some services are lacking, and anytime we want to...
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Manager
The functionality that Allscripts offers usually isn't out of the box and ready.
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Manager
My biggest issue with Allscripts is their support services. When Allscripts sends us implementation...
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Manager
We asked Allscripts to do some work for us, and we did not like what we saw, so we took over the...
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CIO
The ease of use is hard to judge completely because it is a combination of Allscripts and us. My...
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CIO
I want improvements on the number of bug fixes in a release cycle. Allscripts’ releases fix a lot of...
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