Sunrise Acute Care Comments

 

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Current Time Inside Cache Tag Helper: 9/23/2020 1:20:16 AM and Model.EvProductId = 262

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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CFO

ROI / Cost (care and feeding)

Our decision was driven by the need for an integrative medical record in the clinical process on the...

Sep 2020
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CFO

Functionality and Upgrades

We have seen some improvement on the clinical side. It is actually pretty good, so I would consider...

Sep 2020
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CFO

ROI / Cost (care and feeding)

Allscripts did internalize and accept a lot of cost. During the implementation, they absorbed a lot...

Sep 2020
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CFO

Implementation and Training

I would rate the clinical side a lot higher for working as promoted as opposed to some of...

Sep 2020
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CFO

Functionality and Upgrades

We haven't really had a lot of upgrades yet. We are due for one. Allscripts has fixes in future...

Sep 2020
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CFO

Functionality and Upgrades

The transfer of clinical information is better now. The clinic tells us that the system is good. The...

Sep 2020
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CIO

Service and Support

I would give Allscripts' ongoing support the highest score. We create a case online, and the vendor...

Aug 2020
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CIO

Other Observations & Comments

I wouldn't say that we purchased any technology for unexpected gaps. The technology we had to...

Aug 2020
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CIO

Lessons Learned

Whether the product works as promoted is tricky to say. Customers can build the platform any way...

Aug 2020
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CIO

Functionality and Upgrades

The product isn't intuitive in any sense of the word. We can't just bring someone in and expect the...

Aug 2020
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CIO

Relationship

I would give the vendor the highest score for executive involvement. We had some issues during one...

Aug 2020
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CIO

Functionality and Upgrades

We can use the product like it is supposed to be used. A lot of physicians are seeing more than 25...

Aug 2020
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Manager

Interfacing and Integration

Like many vendors, Allscripts purchases different modules and still doesn’t have them integrated...

Aug 2020
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Manager

Functionality and Upgrades

Allscripts' system is highly customizable. We have been able to build our order entry forms and...

Aug 2020
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Manager

Functionality and Upgrades

In terms of clinical documentation, we were used to a tab that took us from one area of...

Aug 2020
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Manager

Functionality and Upgrades

Allscripts was behind in their support for COVID-19. We were building things for that before they did....

Aug 2020
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Manager

Functionality and Upgrades

The upgrades to Allscripts' system are a nightmare. We are always behind, and our outsource team...

Aug 2020
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Physician

Implementation and Training

Sunrise Acute Care had a bigger learning curve than our other system, but we had very good training....

Aug 2020
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Physician

Functionality and Upgrades

The providers get prompts from the hospital, and those are driven by the lack of documentation on...

Aug 2020
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Physician

Future Outlook

The system does a very good job of supporting our integration goals. The hospital is likely going to...

Aug 2020
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Physician

Functionality and Upgrades

The only thing that comes to mind when I think about the ROI is that we currently have to go into a...

Aug 2020
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CMO

Functionality and Upgrades

The clinical experience really hasn’t changed much in the years that the EMR has been in place. The...

Aug 2020
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CMO

Functionality and Upgrades

Allscripts could make the EMR easy to use. The workflow doesn't make sense, specifically for the ED....

Aug 2020
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CIO

Other Observations & Comments

Whether the current product functionality meets all our needs is a tough question because our needs...

Aug 2020
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CIO

Other Observations & Comments

I would like to have less need for professional services during major upgrades. We have to have...

Aug 2020
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Director

Implementation and Training

I constantly get complaints about the system. Complaints are all that we hear. Some of them are...

Jul 2020
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Director

ROI / Cost (care and feeding)

We haven't received our money’s worth. We pay more than anybody else, and we get less. There is zero...

Jul 2020
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Director

ROI / Cost (care and feeding)

We deal with multiple EMRs. We have the benefit of being able to see what other companies charge for...

Jul 2020
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Director

Service and Support

The vendor’s response to COVID-19 has been good. They have been able to provide us with the product...

Jul 2020
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Director

Future Outlook

The system is not part of our long-term plans anymore. We can’t wait to be out of the contract. I...

Jul 2020
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Director

Implementation and Training

We had a recent upgrade from Allscripts. Allscripts' project management was absolutely horrible. The...

Jul 2020
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Director

Sales and Contracting

I give the system a low rating for working as promoted. The difference between what Allscripts says...

Jul 2020
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Director

Service and Support

The quality of Allscripts' ongoing support is hit or miss. Lately though, it has been excellent. I...

Jul 2020
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Director

Sales and Contracting

The product reminds me a lot of the old Soarian Clinicals product. Both products had the same sales...

Jul 2020
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Director

Functionality and Upgrades

Allscripts does not give people the things that any reasonable EMR would have in terms of stock...

Jul 2020
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Director

Sales and Contracting

We have a few executives that we deal with. One of them is really nice. But it took us a long time...

Jul 2020
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Director

Functionality and Upgrades

Our providers feel that the system impedes their ability to practice medicine effectively. One...

Jul 2020
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Director

Functionality and Upgrades

Allscripts has a lot of work to do. They make our job harder. We are trying to take care of patients...

Jul 2020
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Manager

Service and Support

We call the support team if we need help, and we pay for the monthly maintenance costs. Allscripts’...

Jul 2020
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Manager

ROI / Cost (care and feeding)

I am hoping that Sunrise Acute Care will change. Some services are lacking, and anytime we want to...

Jul 2020
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Manager

Functionality and Upgrades

The functionality that Allscripts offers usually isn't out of the box and ready.

Jul 2020
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Manager

Service and Support

My biggest issue with Allscripts is their support services. When Allscripts sends us implementation...

Jul 2020
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Manager

Service and Support

We asked Allscripts to do some work for us, and we did not like what we saw, so we took over the...

Jul 2020
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CIO

Functionality and Upgrades

The ease of use is hard to judge completely because it is a combination of Allscripts and us. My...

Jun 2020
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CIO

Functionality and Upgrades

I want improvements on the number of bug fixes in a release cycle. Allscripts’ releases fix a lot of...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

We battled with the stability of the product a bit in the past couple of years. The product is now...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

The software is very customizable. We are able to develop helpful workflows without paying for...

Jun 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

The involvement that we get from Allscripts' leaders includes regular engagement from high-up...

Jun 2020
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Director

Service and Support

When our organization left from our existing EMRs to come to Allscripts' platform, we realized where...

Jun 2020
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Physician

Other Observations & Comments

It is very expensive to make any sort of change in Sunrise Acute Care. Nickel-and-diming is a really...

Jun 2020
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Physician

Implementation and Training

We have issues with integrating Sunrise Acute Care. The EMR is pretty much what everything else...

Jun 2020
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Physician

Functionality and Upgrades

The data-mining functionality within Sunrise Acute Care has gotten a little bit better. Other...

Jun 2020
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Director

ROI / Cost (care and feeding)

Allscripts is probably lower in price than some of their competitors, and Allscripts certainly gets...

May 2020
 Helpful

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Director

Service and Support

Allscripts has put out a lot of content for COVID-19, and they have been quick to do so. I have...

May 2020
 Helpful

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Director

Service and Support

If I had to choose, I maybe wouldn't go with Allscripts again. They keep their promises 70% of the...

May 2020
 Helpful

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Director

Interfacing and Integration

Allscripts' platform is very integrated. The HL7 interfaces are easy and robust. Allscripts has made...

May 2020
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Director

Functionality and Upgrades

I like the fact that with health issues, we can enter the details of the history of that illness. I...

May 2020
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Director

Functionality and Upgrades

Allscripts should allow transitioning health issues based on their statuses, like acute, chronic,...

May 2020
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Director

Service and Support

Allscripts should focus on the use of health issues and on the flexibility of those to determine the...

May 2020
 Helpful

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CIO

Other Observations & Comments

We are using a significant amount of data from our old application to load our Allscripts system so...

May 2020
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CIO

Functionality and Upgrades

Allscripts is very strong right now with respect to the quality of releases, so what they deliver is...

May 2020
 Helpful

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CIO

Interfacing and Integration

I am a little less impressed with Allscripts' recommendations on how to maximize an implementation,...

May 2020
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CIO

Future Outlook

Allscripts is part of my plan unless I am directed by something else. Surprisingly, the executives...

May 2020
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Analyst/Coordinator

Service and Support

We have had a lot of issues with the vendor's performance and with getting the product to work in...

May 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Most of the costs are included in our contract. The only things that get charged are the number of...

May 2020
 Helpful

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CMIO

Interfacing and Integration

Sunrise Acute Care has a pretty good GUI, and it also has a very good medical logic module layer. I...

Apr 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

I have always been a very staunch supporter of Allscripts, but I am much less so now. It is hard for...

Apr 2020
 Helpful

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VP/Other Executive

Relationship

Because of our organization, the structure of the build is defined within our organization and not...

Apr 2020
 Helpful

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VP/Other Executive

Future Outlook

A lot of the reason we haven't upgraded is internal issues. We were ready to go, and then COVID-19...

Apr 2020
 Helpful

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VP/Other Executive

Future Outlook

The EMR is okay. It serves all our needs. It is part of our long-term plans. We purchased it, so it...

Apr 2020
 Helpful

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VP/Other Executive

Service and Support

We feel very nickel-and-dimed by Allscripts. We are now supported by their global support. That was...

Apr 2020
 Helpful

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VP/Other Executive

Relationship

The EMR portion did go smoothly. It is a product that Allscripts is more familiar with, but we are...

Apr 2020
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VP/Other Executive

Implementation and Training

Allscripts has experienced many more implementations than us but had no foresight into any potential...

Apr 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

The EMR is functional and easy for our clinicians to use. Our medical records department seems to...

Apr 2020
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VP/Other Executive

Interfacing and Integration

There are two ways I can look at integration. There is system integration and user integration. The...

Apr 2020
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VP/Other Executive

Other Observations & Comments

The quality of the system is average. It does have the functionality it needs, but I wouldn’t call...

Apr 2020
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VP/Other Executive

Service and Support

I would give Allscripts a low rating for their ongoing support because of the language barriers, the...

Apr 2020
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VP/Other Executive

Relationship

Allscripts has a lot of turnover. When we got comfortable with one of their staff members, the...

Apr 2020
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VP/Other Executive

Relationship

The executives were initially involved very early on. We never saw our client success executive...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

We did most of the work to get the system where we needed it, so it is actually producing now. But I...

Apr 2020
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VP/Other Executive

Future Outlook

As we grow more and have become more dissatisfied, and as our CFO has been very reactive with our...

Apr 2020
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Director

Interfacing and Integration

The system still has some challenges with ingesting information. We are working with another state...

Apr 2020
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Director

Functionality and Upgrades

We always struggle with the product quality. We have issues with any patches that we get....

Apr 2020
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Director

Relationship

When it comes to COVID-19, almost everything that we are doing, we are pushing from a national...

Apr 2020
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