Sunrise Acute Care Comments

 
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Director

Service and Support

The vendor has been really amazing at supporting us during the COVID-19 crisis. They have put some...

Nov 2020
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Director

Future Outlook

I think we are going to have a good year with Allscripts and that we will be very satisfied with...

Nov 2020
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Director

Functionality and Upgrades

The vendor has come a long way with meaningful use, helping us meet all the measures, and the...

Nov 2020
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Director

Functionality and Upgrades

Allscripts will tell us that Sunrise Acute Care will need to be down for an update, and we will have...

Nov 2020
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VP/Other Executive

Future Outlook

The product is part of our long-term plans. Our organization has been encouraging all hospitals in...

Nov 2020
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VP/Other Executive

ROI / Cost (care and feeding)

I probably wouldn't buy the product again, to be honest. If we had to make the decision again, we...

Nov 2020
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VP/Other Executive

Relationship

I wouldn't say that Allscripts keeps all their promises. We have the ED module, and it is very...

Nov 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Allscripts does charge for every little thing. When we ask for an enhancement, that is especially...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

When we had a recent upgrade, it was a complete disaster. Sometimes we have to have downtime so that...

Nov 2020
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VP/Other Executive

Implementation and Training

In terms of what would make the vendor's training better, I think that more support would be...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

We have done a lot with the product to get it to work for us. We have gotten used to it. The product...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

We need to share information. Let's say we are discharging an inpatient. We would like the ability...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

The pop-up alerts could be much better designed to help us avoid alert fatigue. We did turn a lot of...

Nov 2020
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VP/Other Executive

Service and Support

With COVID-19, we had to build all our own things. We had another EMR before, and I don't know what...

Nov 2020
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VP/Other Executive

Service and Support

The responsiveness of Allscripts' ongoing support people could be better. Allscripts should have...

Nov 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The product is very expensive, and I think they could do some of the builds rather than us having to...

Nov 2020
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VP/Other Executive

Other Observations & Comments

If people asked me about the product, I would ask them about their other options. If they were going...

Nov 2020
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CMO

Interfacing and Integration

We have had the product for a long time, and it still doesn't integrate with several of the key...

Nov 2020
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CMO

Relationship

We have had Allscripts executives here, and they have said and offered great things. But there is no...

Nov 2020
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CMO

Functionality and Upgrades

Part of our problem is that we have become too customized. If I saw Allscripts' clean product, I...

Nov 2020
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CMO

Technology

Allscripts used to be cutting edge. They had leading technology back when we first got the system....

Nov 2020
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CIO

Implementation and Training

Allscripts is not the most popular product in the world in terms of EHRs. Some of the issues with...

Nov 2020
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CIO

ROI / Cost (care and feeding)

If we were starting from scratch and didn’t have an EMR, we would probably look at another vendor. A...

Nov 2020
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CIO

Functionality and Upgrades

Our most recent Allscripts upgrade didn’t go as well as we would have liked. Some of the...

Nov 2020
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CIO

Service and Support

Sometimes when we have problems, Allscripts can’t fix them. We escalate our issues, and...

Nov 2020
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CIO

ROI / Cost (care and feeding)

I would probably recommend Allscripts as long as people install the software correctly, optimize...

Nov 2020
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CIO

Future Outlook

We are probably going to put some bolt-ons into Allscripts' system. I am hoping that changes user satisfaction....

Nov 2020
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CNO

Relationship

Throughout the pandemic, there have been changes that Allscripts has worked on and shared with us....

Nov 2020
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CNO

Service and Support

Our support from Allscripts was supposed to have ended, but then COVID-19 hit, so Allscripts...

Nov 2020
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CIO

Functionality and Upgrades

The issues we have with Allscripts are mostly with the use of the product and the training piece....

Nov 2020
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CIO

Functionality and Upgrades

When it comes to interoperability, Allscripts unfortunately gets in their own way about 60% of the...

Nov 2020
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CIO

ROI / Cost (care and feeding)

I am very happy with the product. I love everything about it. The outcomes we receive are great. The...

Nov 2020
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CIO

Service and Support

I don’t think I could be any happier with how Allscripts responded to COVID-19. They were very...

Nov 2020
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CMIO

Relationship

We have a very close partnership with Allscripts. Allscripts definitely listens to their customers...

Nov 2020
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CMIO

Sales and Contracting

Allscripts is not good at keeping all promises. I really don’t think they are deceitful. They have...

Nov 2020
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CMIO

ROI / Cost (care and feeding)

Allscripts does try to nickel-and-dime us. There are things that are additional costs once they are...

Nov 2020
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CMIO

Interfacing and Integration

Supporting our integration or interoperability goals is one of Allscripts' strengths.

Nov 2020
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CMIO

Functionality and Upgrades

There is a push from Allscripts to get their new releases out the door, and because of that push, I...

Nov 2020
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CMIO

Functionality and Upgrades

The ease of use is strong because there are multiple ways to do things. That does frustrate some...

Nov 2020
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CMIO

Relationship

We don’t have a problem with Allscripts’ executive involvement. We have regular discussions with the...

Nov 2020
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CMIO

Future Outlook

I think my overall satisfaction will increase. I do see good things with the new upgrade, so if that...

Nov 2020
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CIO

Service and Support

I would give Allscripts the highest score for supporting us through the COVID-19 pandemic. They have...

Nov 2020
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CIO

ROI / Cost (care and feeding)

We rolled out this solution several years ago. At the time, we didn't require our physicians to use...

Nov 2020
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CIO

Relationship

The vendor charges us for things here and there, but I think that we have a really good working...

Nov 2020
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Manager

Service and Support

I would buy the product again. The vendor has supported us well during the COVID-19 crisis, and I...

Oct 2020
 Helpful

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Manager

Service and Support

The vendor is pretty proactive in terms of their service for the product. The vendor is a little...

Oct 2020
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CIO

Service and Support

Allscripts has a good toolbox, but they need to be more agile. We have several needs right now after...

Oct 2020
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CIO

Other Observations & Comments

Allscripts didn’t have much of a role during the COVID-19 crisis. We had to expand our workstations...

Oct 2020
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CIO

Functionality and Upgrades

The system has had major pain points for us. We have had a multitude of issues. The length of time...

Oct 2020
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CIO

Service and Support

The support we get from Allscripts is okay. They do a good job of giving us a heads-up before...

Oct 2020
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CFO

ROI / Cost (care and feeding)

Our decision was driven by the need for an integrative medical record in the clinical process on the...

Sep 2020
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CFO

Functionality and Upgrades

We have seen some improvement on the clinical side. It is actually pretty good, so I would consider...

Sep 2020
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CFO

ROI / Cost (care and feeding)

Allscripts did internalize and accept a lot of cost. During the implementation, they absorbed a lot...

Sep 2020
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CFO

Implementation and Training

I would rate the clinical side a lot higher for working as promoted as opposed to some of...

Sep 2020
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CFO

Functionality and Upgrades

We haven't really had a lot of upgrades yet. We are due for one. Allscripts has fixes in future...

Sep 2020
 Helpful

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CFO

Functionality and Upgrades

The transfer of clinical information is better now. The clinic tells us that the system is good. The...

Sep 2020
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CIO

Service and Support

I would give Allscripts' ongoing support the highest score. We create a case online, and the vendor...

Aug 2020
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CIO

Other Observations & Comments

I wouldn't say that we purchased any technology for unexpected gaps. The technology we had to...

Aug 2020
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CIO

Lessons Learned

Whether the product works as promoted is tricky to say. Customers can build the platform any way...

Aug 2020
 Helpful

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CIO

Functionality and Upgrades

The product isn't intuitive in any sense of the word. We can't just bring someone in and expect the...

Aug 2020
 Helpful

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CIO

Relationship

I would give the vendor the highest score for executive involvement. We had some issues during one...

Aug 2020
 Helpful

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CIO

Functionality and Upgrades

We can use the product like it is supposed to be used. A lot of physicians are seeing more than 25...

Aug 2020
 Helpful

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Manager

Interfacing and Integration

Like many vendors, Allscripts purchases different modules and still doesn’t have them integrated...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

Allscripts' system is highly customizable. We have been able to build our order entry forms and...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

In terms of clinical documentation, we were used to a tab that took us from one area of...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

Allscripts was behind in their support for COVID-19. We were building things for that before they did....

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

The upgrades to Allscripts' system are a nightmare. We are always behind, and our outsource team...

Aug 2020
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Physician

Implementation and Training

Sunrise Acute Care had a bigger learning curve than our other system, but we had very good training....

Aug 2020
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Physician

Functionality and Upgrades

The providers get prompts from the hospital, and those are driven by the lack of documentation on...

Aug 2020
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Physician

Future Outlook

The system does a very good job of supporting our integration goals. The hospital is likely going to...

Aug 2020
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Physician

Functionality and Upgrades

The only thing that comes to mind when I think about the ROI is that we currently have to go into a...

Aug 2020
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CMO

Functionality and Upgrades

The clinical experience really hasn’t changed much in the years that the EMR has been in place. The...

Aug 2020
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CMO

Functionality and Upgrades

Allscripts could make the EMR easy to use. The workflow doesn't make sense, specifically for the ED....

Aug 2020
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CIO

Other Observations & Comments

Whether the current product functionality meets all our needs is a tough question because our needs...

Aug 2020
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CIO

Other Observations & Comments

I would like to have less need for professional services during major upgrades. We have to have...

Aug 2020
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Director

Implementation and Training

I constantly get complaints about the system. Complaints are all that we hear. Some of them are...

Jul 2020
 Helpful

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Director

ROI / Cost (care and feeding)

We haven't received our money’s worth. We pay more than anybody else, and we get less. There is zero...

Jul 2020
 Helpful

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Director

ROI / Cost (care and feeding)

We deal with multiple EMRs. We have the benefit of being able to see what other companies charge for...

Jul 2020
 Helpful

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Director

Service and Support

The vendor’s response to COVID-19 has been good. They have been able to provide us with the product...

Jul 2020
 Helpful

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Director

Future Outlook

The system is not part of our long-term plans anymore. We can’t wait to be out of the contract. I...

Jul 2020
 Helpful

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Director

Implementation and Training

We had a recent upgrade from Allscripts. Allscripts' project management was absolutely horrible. The...

Jul 2020