Sunrise Ambulatory Care Comments

 

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Current Time Inside Cache Tag Helper: 9/27/2020 12:05:05 AM and Model.EvProductId = 242

Commentary Summary

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User Commentary

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Director

Future Outlook

We are not moving away from AllScripts' Sunrise system anytime soon. We have major investments in...

Aug 2020
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Director

ROI / Cost (care and feeding)

The biggest issue is out-of-the-box functionality for what an ambulatory site would use. Everything...

Aug 2020
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Director

Other Observations & Comments

To me, the product is kind of a bones-and-muscle system. The skeleton is there, and the system works...

May 2020
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Director

Service and Support

The EHRs would be pretty darn good, but departments don't run them well. Education tools aren't...

May 2020
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Analyst/Coordinator

Other Observations & Comments

It is hard to tell whether the vendor keeps all of their promises. It seems like every time we have...

May 2020
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Analyst/Coordinator

Service and Support

We have issues with the vendor's support. A lot of the time when we open a ticket, I have to bring...

May 2020
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Manager

Functionality and Upgrades

Our voluntary ambulatory work has been shut down and become very minimal because of COVID-19, so we...

May 2020
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Manager

Other Observations & Comments

Allscripts' salespeople come in to present a vision of what can be done with their product. They...

May 2020
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Manager

Functionality and Upgrades

Allscripts basically told us that they were going to do all of the heavy lifting during the...

May 2020
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Manager

Service and Support

Allscripts' main support is based in India. The support hours don't match our hours particularly...

May 2020
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Manager

Other Observations & Comments

I would not call Allscripts proactive. They answer our questions, but they can take a while. They...

May 2020
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CMIO

Functionality and Upgrades

Allscripts hasn’t blown me out of the water in terms of new technology. I like the fact that the...

Apr 2020
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CIO

Service and Support

We are able to mitigate most challenges that come along with Sunrise Ambulatory. Allscripts has some...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

We are trying to take advantage of the data that is in the product and to make it available for...

Feb 2020
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VP/Other Executive

Functionality and Upgrades

The system is strongly meeting our functionality needs. I don't feel like there are any black holes;...

Feb 2020
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VP/Other Executive

Other Observations & Comments

We drive our outcomes; the vendor doesn't. Our executive team looks at what we care about. We decide...

Feb 2020
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We had an opportunity when we were evaluating our ambulatory products to move to a different vendor....

Feb 2020
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VP/Other Executive

Lessons Learned

It is a tricky thing to know whether we would go with the system again if we started from scratch....

Feb 2020
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VP/Other Executive

Interfacing and Integration

The vendor is using FHIR interfaces, not just plain old HL7 interfaces. Allscripts has web services...

Feb 2020
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VP/Other Executive

Relationship

The vendor is responsive when we open tickets and have issues. We escalate to the vendor, and they...

Feb 2020
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CIO

Functionality and Upgrades

The biggest problem we had with Allscripts was pushing the ambulatory product forward. That is still...

Jan 2020
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CIO

Other Observations & Comments

I would have liked to have seen Allscripts with a fully integrated inpatient and outpatient record.

Jan 2020
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CIO

Relationship

We have always had the attention of the Allscripts executive team. The executives have always been...

Jan 2020
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CIO

Functionality and Upgrades

Driving tangible outcomes with Sunrise Ambulatory Care is something that is really lacking, as well...

Jan 2020
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CIO

Interfacing and Integration

We lack interoperability with the Allscripts product. There is also a lack of population health...

Jan 2020
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CMIO

Relationship

We have had a doozy of a time recently. There has been no project management from Allscripts. They...

Jan 2020
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CMIO

Functionality and Upgrades

Allscripts' system isn’t bad, but there are definitely features in there that don’t make sense....

Jan 2020
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CMIO

Functionality and Upgrades

Allscripts could improve their medication and order reconciliation. They could also improve their...

Jan 2020
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CMIO

Functionality and Upgrades

The system doesn’t really give any easy insights into how our people are using the system. It is...

Jan 2020
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CMIO

Functionality and Upgrades

One of the things that Allscripts does better than any other EHR vendor is they tend to be more open...

Jan 2020
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CMIO

Sales and Contracting

Allscripts claims that they do a lot of things to personalize the EHR. I would caution them by...

Jan 2020
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CMIO

Relationship

Our account executive is very responsive and talks to us all of the time. We know who that person...

Nov 2019
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CMIO

Functionality and Upgrades

I really have no issues with the product or upgrades. We recommend the system to other people. We...

Nov 2019
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CMIO

Functionality and Upgrades

The beauty of Allscripts' system is that we have full access to the database and we host it here. We...

Nov 2019
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CMIO

Relationship

Allscripts has set up regular leadership meetings, and their team comes to us. The team works with...

Nov 2019
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CMIO

Other Observations & Comments

We are self-sufficient with our data, though we may not look like that to our EMR vendor with our...

Nov 2019
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Director

Win/Loss - Why they were selected (by current clients)

There were a few reasons we went with Sunrise Ambulatory Care. One reason was to have a consistent...

Aug 2019
 Helpful

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Director

Functionality and Upgrades

Sunrise Ambulatory Care is not an out-of-the-box solution; there is still a ways to go. We have been...

Aug 2019
 Helpful

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CMIO

Interfacing and Integration

If we went to the market right now, it would be hard to pick Allscripts because of greater market...

Jun 2019
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CMIO

Functionality and Upgrades

Navigating a patient chart in the system is very problematic. Opening up individual documents to...

Apr 2019
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CMIO

Relationship

Allscripts has had some leadership changes. There is a new CMIO, and I think his involvement is...

Apr 2019
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CMIO

Future Outlook

Our current goal is to keep Allscripts. I am not sure what will happen in the long run if we get...

Apr 2019
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CMIO

Functionality and Upgrades

The ability to customize the system using the medical logic module is good. That ability is really important....

Apr 2019
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Director

Interfacing and Integration

I think we will stick with Allscripts. Their biggest strength is the full integration within the...

Apr 2019
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Director

Functionality and Upgrades

ePrescribing is probably Allscripts' weakness right now. It is not a huge weakness, but the...

Apr 2019
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Director

Functionality and Upgrades

Allscripts needs to improve the order reconciliation piece. It is the most cumbersome part of...

Apr 2019
 Helpful

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Director

Relationship

We have really active leadership engagement from Allscripts. We have actually had conversations with...

Apr 2019
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Director

Implementation and Training

Allscripts used to have some very strong implementation consultants who did a great job of guiding...

Apr 2019
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Director

Service and Support

Sunrise Ambulatory Care is a really good product. I have worked with this product for years, and I...

Apr 2019
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Director

Interfacing and Integration

Sunrise Ambulatory Care has high configurability, and that is one of the system's biggest...

Apr 2019
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Director

Sales and Contracting

Allscripts made some promises that we realized weren't viable when we went to implement the system....

Apr 2019
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Director

ROI / Cost (care and feeding)

If I was the sole decision maker, I would purchase Sunrise Ambulatory Care again. However, the...

Apr 2019
 Helpful

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VP/Other Executive

Technology

Allscripts has an SQL back-end database. The database is open, and we have a lot of control. Because...

Mar 2019
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VP/Other Executive

Relationship

No vendor keeps all their promises. All vendors have a broad market of people that they have to...

Mar 2019
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VP/Other Executive

Future Outlook

Allscripts is working on the interface. They have invested in some people who are skilled at looking...

Mar 2019
 Helpful

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VP/Other Executive

Service and Support

We are working closely with Allscripts as a partner to make some changes to some workflows that we...

Mar 2019
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CMIO

Other Observations & Comments

We had Allscripts set up the system so that the system goes to sleep only every three hours. It used...

Dec 2018
 Helpful

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CMIO

Functionality and Upgrades

We recently went through a pretty big upgrade that was smooth. I give credit to Allscripts’ for the...

Dec 2018
 Helpful

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CMIO

Relationship

Our relationship with Allscripts has dramatically improved. There has also been more executive...

Dec 2018
 Helpful

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Manager

Functionality and Upgrades

I would be more satisfied with Sunrise Ambulatory Care if Allscripts could improve their QA process....

Nov 2018
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Manager

Technology

Our biggest problems are usually with the performance. We generally do okay, and the performance is...

Nov 2018
 Helpful

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Manager

Functionality and Upgrades

Allscripts needs to improve their testing. When we need to fix a problem, we have to get more...

Nov 2018
 Helpful

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Manager

Functionality and Upgrades

Sunrise Ambulatory Care is working for us, but the inbox has performance problems. We complain about...

Nov 2018
 Helpful

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CIO

Relationship

Allscripts' involvement with us changed when they took over McKesson. They have been doing a lot of...

Aug 2018
 Helpful

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CIO

Interfacing and Integration

It is hard to tell what Allscripts’ strategy is. Their strategy is very confusing. We use Sunrise...

Aug 2018
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Director

Other Observations & Comments

There are a couple of new things that we have asked Allscripts for, but we haven't seen those things...

Aug 2018
 Helpful

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Director

Service and Support

Allscripts is struggling with managing projects, being date oriented, and meeting deadlines. We have...

Aug 2018
 Helpful

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VP/Other Executive

Interfacing and Integration

Allscripts has grown through many acquisitions. None of their pieces work together, and that is...

Jul 2018
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Manager

Implementation and Training

Allscripts had a lot of training people on-site when we went live, but only a handful of them knew...

Jun 2018
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Manager

Functionality and Upgrades

Allscripts is sometimes a little slow to start working on kinks or issues, but they release upgrades...

Jun 2018
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Manager

Functionality and Upgrades

The system requires a lot of clicks and is very in depth. It isn’t user friendly, and users have to...

Jun 2018
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Manager

Service and Support

We still have people from Allscripts here, so we are able to connect with them easily. They are...

Jun 2018
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Manager

Interfacing and Integration

When we were setting up the system, we were told it would talk to our older system, but that didn’t...

Jun 2018
 Helpful

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CMIO

Functionality and Upgrades

Sunrise Ambulatory Care is solid, but the platform is a bit clunky. We know it well enough that we...

Mar 2018
 Helpful

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CMIO

Future Outlook

We have been satisfied with Sunrise Ambulatory Care, but we want more integration, so we are...

Mar 2018
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CMIO

Interfacing and Integration

Sunrise Ambulatory Care is able to connect with our hospital system. We use one database, so we...

Mar 2018
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Director

Functionality and Upgrades

Every update fixes five things and breaks four others. Every time the physicians completed a note,...

Feb 2018
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Director

Functionality and Upgrades

In terms of improvements from upgrades, the system is a little faster. We have also poured a lot of...

Feb 2018
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Director

Functionality and Upgrades

In general, the system is very customizable, but that is a double-edged sword. We also run into a...

Feb 2018
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CMIO

Functionality and Upgrades

Sunrise Ambulatory Care is pretty good for what it is and does. It is not the flashiest or simplest...

Nov 2017
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CMIO

Lessons Learned

There is quite a steep learning curve to the system, and that can frustrate some of my colleagues...

Nov 2017
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CMIO

Future Outlook

I think Allscripts could be a little better about training users on best practices and making the...

Nov 2017
 Helpful

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CMIO

Functionality and Upgra