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Thank you !

Access info about Ambulatory EMR on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Sunrise Ambulatory Care Comments
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KLAS Research Director - Aaron Gleave
Subject Expert

Aaron Gleave

Research Director

aaron.gleave@klasresearch.com

 
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Current Time Inside Cache Tag Helper: 1/22/2021 8:02:17 AM and Model.EvProductId = 242

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Access info about Ambulatory EMR on your dashboard or bookmark under

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User Commentary

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Manager

Functionality and Upgrades

Allscripts should continue to make their system more user friendly. The system isn't horrible, but...

Jan 2021
(0)
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CIO

ROI / Cost (care and feeding)

Whether Allscripts nickel-and-dimes us depends on the day of the week. Sometimes Allscripts does,...

Jan 2021
(0)
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CIO

Other Observations & Comments

We have a fair amount of dissatisfaction. Our users think that there are too many clicks in Sunrise...

Jan 2021
(0)
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 or  to see details.

CIO

Service and Support

The support from Allscripts is a mixed bag. Sometimes we get people who are really good, and...

Jan 2021
(0)
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CIO

Implementation and Training

Things have been bumpy with Sunrise Ambulatory Care. It is a powerful system. There are a lot of...

Jan 2021
(0)
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CIO

Functionality and Upgrades

Things aren’t as intuitive as they were in our previous system. There are issues with clickiness and...

Jan 2021
(0)
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CIO

Functionality and Upgrades

The system wasn’t really out of the box. We are going back through on the ambulatory side, and we...

Jan 2021
(0)
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CIO

ROI / Cost (care and feeding)

We are finally coming to an agreement on what the end of our project should look like for the...

Jan 2021
(0)
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 or  to see details.

COO

Functionality and Upgrades

On the clinical side, there were pieces of the system that didn't work well. There were certain...

Dec 2020
(0)
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 or  to see details.

COO

Interfacing and Integration

The pharmacy part of the system is difficult. Our pharmacy isn't interfaced. I don't know that...

Dec 2020
(0)
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 or  to see details.

CIO

Functionality and Upgrades

We use the product for all our sites, and we are fully integrated. We have absolutely had all the...

Oct 2020
(0)
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Director

Future Outlook

We are not moving away from AllScripts' Sunrise system anytime soon. We have major investments in...

Aug 2020
(0)
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Director

ROI / Cost (care and feeding)

The biggest issue is out-of-the-box functionality for what an ambulatory site would use. Everything...

Aug 2020
(0)
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Director

Other Observations & Comments

To me, the product is kind of a bones-and-muscle system. The skeleton is there, and the system works...

May 2020
(0)
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Director

Service and Support

The EHRs would be pretty darn good, but departments don't run them well. Education tools aren't...

May 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

It is hard to tell whether the vendor keeps all of their promises. It seems like every time we have...

May 2020
(0)
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Analyst/Coordinator

Service and Support

We have issues with the vendor's support. A lot of the time when we open a ticket, I have to bring...

May 2020
(0)
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Manager

Functionality and Upgrades

Our voluntary ambulatory work has been shut down and become very minimal because of COVID-19, so we...

May 2020
(0)
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Manager

Other Observations & Comments

Allscripts' salespeople come in to present a vision of what can be done with their product. They...

May 2020
(0)
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Manager

Functionality and Upgrades

Allscripts basically told us that they were going to do all of the heavy lifting during the...

May 2020
(0)
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Manager

Service and Support

Allscripts' main support is based in India. The support hours don't match our hours particularly...

May 2020
(0)
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Manager

Other Observations & Comments

I would not call Allscripts proactive. They answer our questions, but they can take a while. They...

May 2020
(0)
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CMIO

Functionality and Upgrades

Allscripts hasn’t blown me out of the water in terms of new technology. I like the fact that the...

Apr 2020
(0)
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CIO

Service and Support

We are able to mitigate most challenges that come along with Sunrise Ambulatory. Allscripts has some...

Mar 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We are trying to take advantage of the data that is in the product and to make it available for...

Feb 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The system is strongly meeting our functionality needs. I don't feel like there are any black holes;...

Feb 2020
(0)
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VP/Other Executive

Other Observations & Comments

We drive our outcomes; the vendor doesn't. Our executive team looks at what we care about. We decide...

Feb 2020
(0)
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We had an opportunity when we were evaluating our ambulatory products to move to a different vendor....

Feb 2020
(0)
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VP/Other Executive

Lessons Learned

It is a tricky thing to know whether we would go with the system again if we started from scratch....

Feb 2020
(0)
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VP/Other Executive

Interfacing and Integration

The vendor is using FHIR interfaces, not just plain old HL7 interfaces. Allscripts has web services...

Feb 2020
(0)
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 or  to see details.

VP/Other Executive

Relationship

The vendor is responsive when we open tickets and have issues. We escalate to the vendor, and they...

Feb 2020
(0)
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