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Sunrise
Filtered view: (Large - Over 200 Beds)

KLAS VP of Research / Strategy, Clinical - Coray Tate
Subject Expert

Coray Tate

VP of Research / Strategy, Clinical

coray.tate@klasresearch.com

801-404-5265

 
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User Commentary

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CIO

Allscripts has not delivered on the promise of Sunrise. They have talked about it being a solution...

Aug 2021
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CIO

I really like the direction that Allscripts is going with Sunrise. They have just recently started...

Aug 2021
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Director

Leaving Allscripts was the best decision we have ever made, and it puts the kibosh on us starting...

Aug 2021
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(0)
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Director

Sunrise has a bunch of weird, clunky things. One example is that if we are in the Sunrise pharmacy...

Aug 2021
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Director

I don't know that we actually got much in the way of service from Allscripts. I never saw any...

Aug 2021
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VP/Other Executive

We like that we can give our clinicians evidence by using another system in Sunrise Acute Care....

Jul 2021
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Manager

The product is very configurable. We have learned what we can configure, and we have implemented a...

Jun 2021
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Manager

Allscripts is an easy vendor to deal with. When we have issues, we reach out to them, and we get the...

Jun 2021
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(0)
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Manager

The system could develop in terms of knowledge-based education and administration. Our previous...

Jun 2021
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(0)
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Director

The system is average. It is not intuitive, and it is quirky. The documents in the system aren't as...

May 2021
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Director

I see the vendor wanting to change the product. There have been some changes recently to chart...

May 2021
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CMIO

Allscripts is genuinely and sincerely trying to execute on the things that they are promising or at...

May 2021
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CMIO

We would like to see the performance improve with Sunrise Acute Care. It would be nice to have more...

May 2021
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CMIO

The vendor has made a lot of improvements to Sunrise Acute Care during the time that I have used it....

Apr 2021
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(0)
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CMIO

We can tell that Allscripts has put a lot of work into improving their customer service. They have...

Apr 2021
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(0)
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CMIO

I have been pushing the vendor to be more of a partner to us. Part of the problem is that our...

Apr 2021
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(0)
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Manager

We do have trouble getting things fixed in Sunrise Acute Care. When there is an issue that occurs,...

Mar 2021
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Manager

The version of Sunrise Acute Care that we are on is not the best. We were previously on a different...

Mar 2021
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Manager

There was never training on Sunrise Acute Care. At the beginning, there was a bit of training, but...

Mar 2021
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Manager

I am not a big fan of Sunrise Acute Care. I know it pretty well and can use it easily, but I prefer...

Mar 2021
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CIO

Our salesperson is excellent. When it comes to development, the flexibility and interoperability in...

Feb 2021
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CIO

The one thing that I wish Allscripts would improve is their implementation services and staff....

Feb 2021
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(0)
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CMIO

Allscripts keeps their promises. They tell us what the product can do, and they deliver that. Their...

Feb 2021
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(0)
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Manager

It appears that the system we are moving to has a lot better online training videos that are...

Feb 2021
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(0)
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Manager

We just had a very uneventful, boring upgrade, and that is quite delightful. The feedback I get from...

Feb 2021
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Manager

The quality of support varies depending on the person; for some things, the support is really...

Feb 2021
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CMIO

We have looked at switching systems, and it is a big financial mistake to do that. The vendors in...

Feb 2021
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(0)
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CMIO

When we bought Allscripts’ solution, it was the best EHR system in America. The problem is that when...

Feb 2021
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CMIO

In retrospect, other vendors wouldn’t talk to us or wanted us to buy the entire system, so...

Feb 2021
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(0)
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CMIO

If I really wanted to, I could call Paul Black and tell him that he did something that really made...

Feb 2021
||
(0)
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CMIO

We negotiated the contract, and once in a while, Allscripts tries to add a few things. A couple of...

Feb 2021
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CMIO

The training for our staff is pretty good; I never see any issues with that. Sunrise Acute Care is...

Feb 2021
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(0)
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CMIO

There are some mapping issues and a few other things. Probably my biggest bugaboo is I can’t stand...

Feb 2021
||
(0)
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CMIO

Integration is probably Allscripts' biggest weakness. Their integration with SMART on FHIR has been...

Feb 2021
||
(0)
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CMIO

Of all the EHRs that anyone is on around here and people complain about, the Allscripts solution is...

Feb 2021
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CMIO

Allscripts should have put access to the database for opiates in the system. When we prescribe...

Feb 2021
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(0)
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CMIO

I really like our new representatives. I liked the ones we had a couple of years ago, but then we...

Feb 2021
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Director

I like how Sunrise Acute Care integrates with all the different departments well. It is robust. We...

Feb 2021
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Director

I wouldn't mind having longitudinal views of patients across the system in terms of where they have...

Feb 2021
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(0)
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Manager

As an end user, I am not super happy with Sunrise Acute Care, but I have learned to deal with it. I...

Jan 2021
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Manager

When it comes to how easy it is to train somebody to use the system, it is much more difficult to...

Jan 2021
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Manager

We have unplanned downtime at least once a week that relates to upcoming or previously posted...

Jan 2021
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(0)
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Manager

Part of the problem we have in our institution is that our EHR doesn’t play nice with others. It is...

Jan 2021
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(0)
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Director

I am not positive that we would buy Sunrise Acute Care again. I am not too happy with Allscripts'...

Jan 2021
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(0)
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Director

I would like to see better training because Allscripts should explain their product and features...

Jan 2021
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(0)
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Director

Allscripts comes up with new technology because their product is an EMR, so they have to keep up...

Jan 2021
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(0)
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Director

Sometimes Allscripts assigns things to the wrong person, or they don’t get back to us in a timely...

Jan 2021
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(0)
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CIO

I really don't view our Allscripts platform as one of multiple parts. It really feels like one...

Jan 2021
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(0)
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VP/Other Executive

We have had Sunrise Acute Care forever. I keep it around because of the openness of the system. It...

Jan 2021
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(0)
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VP/Other Executive

Sunrise Acute Care is getting stale. The underlying subsystem is from a Canadian acquisition, and...

Jan 2021
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(0)
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Director

Allscripts stays up to date with infrastructure back ends. They are continuously keeping up with the...

Dec 2020
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(0)
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Director

The vendor has done a fair job of having proactive service. Probably our biggest challenge with...

Dec 2020
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(0)
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Director

Getting our money's worth out of the software is a two-way street. We are purchasing software and...

Dec 2020
||
(0)
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Director

We have definitely seen improvements. Allscripts is working to improve certain areas. Some of our...

Dec 2020
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(0)
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Director

Sunrise Acute Care is a very good product on the market. Some physicians that use a top EHR at...

Dec 2020
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(0)
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Director

We have been live on the Allscripts product for many years. It has been going well. We took on a...

Dec 2020
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(0)
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Director

Allscripts has kept all of their promises within reason. I would say that there have been more...

Dec 2020
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(0)
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Director

Allscripts really hasn't needed to give us any help during the COVID-19 crisis. We have adjusted our...

Dec 2020
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(0)
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Director

The product is supporting our integration goals because of its flexibility. We don't have an...

Dec 2020
||
(0)
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Manager

There is room for improvement in terms of how the Allscripts system performs based on the way it is...

Nov 2020
||
(0)
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Manager

Allscripts' support is usually pretty responsive. I don’t interact with the vendor's higher-level...

Nov 2020
||
(0)
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Manager

Enhancement request is one of my least favorite terms. I always joke that an enhancement request...

Nov 2020
||
(0)
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Director

The vendor has been really amazing at supporting us during the COVID-19 crisis. They have put some...

Nov 2020
||
(0)
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Director

I think we are going to have a good year with Allscripts and that we will be very satisfied with...

Nov 2020
||
(0)
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Director

The vendor has come a long way with meaningful use, helping us meet all the measures, and the...

Nov 2020
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(0)
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Director

Allscripts will tell us that Sunrise Acute Care will need to be down for an update, and we will have...

Nov 2020
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(0)
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VP/Other Executive

The product is part of our long-term plans. Our organization has been encouraging all hospitals in...

Nov 2020
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(0)
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VP/Other Executive

I probably wouldn't buy the product again, to be honest. If we had to make the decision again, we...

Nov 2020
||
(0)
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VP/Other Executive

I wouldn't say that Allscripts keeps all their promises. We have the ED module, and it is very...

Nov 2020
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(0)
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VP/Other Executive

Allscripts does charge for every little thing. When we ask for an enhancement, that is especially...

Nov 2020
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(0)
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VP/Other Executive

When we had a recent upgrade, it was a complete disaster. Sometimes we have to have downtime so that...

Nov 2020
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(0)
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VP/Other Executive

In terms of what would make the vendor's training better, I think that more support would be...

Nov 2020
||
(0)
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VP/Other Executive

We have done a lot with the product to get it to work for us. We have gotten used to it. The product...

Nov 2020
||
(0)
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VP/Other Executive

We need to share information. Let's say we are discharging an inpatient. We would like the ability...

Nov 2020
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(0)
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VP/Other Executive

The pop-up alerts could be much better designed to help us avoid alert fatigue. We did turn a lot of...

Nov 2020
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(0)
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VP/Other Executive

With COVID-19, we had to build all our own things. We had another EMR before, and I don't know what...

Nov 2020
||
(0)
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VP/Other Executive

The responsiveness of Allscripts' ongoing support people could be better. Allscripts should have...

Nov 2020
||
(0)
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VP/Other Executive

The product is very expensive, and I think they could do some of the builds rather than us having to...

Nov 2020
||
(0)
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VP/Other Executive

If people asked me about the product, I would ask them about their other options. If they were going...

Nov 2020
||
(0)
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CNO

Throughout the pandemic, there have been changes that Allscripts has worked on and shared with us....

Nov 2020
||
(0)
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CNO

Our support from Allscripts was supposed to have ended, but then COVID-19 hit, so Allscripts...

Nov 2020
||
(0)
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CIO

The issues we have with Allscripts are mostly with the use of the product and the training piece....

Nov 2020
||
(0)
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CIO

When it comes to interoperability, Allscripts unfortunately gets in their own way about 60% of the...

Nov 2020
||
(0)
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CIO

I am very happy with the product. I love everything about it. The outcomes we receive are great. The...

Nov 2020
||
(0)
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CIO

I don’t think I could be any happier with how Allscripts responded to COVID-19. They were very...

Nov 2020
||
(0)
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CIO

I would give Allscripts the highest score for supporting us through the COVID-19 pandemic. They have...

Nov 2020
||
(0)
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CIO

We rolled out this solution several years ago. At the time, we didn't require our physicians to use...

Nov 2020
||
(0)
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CIO

The vendor charges us for things here and there, but I think that we have a really good working...

Nov 2020
||
(0)
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CIO

Allscripts has a good toolbox, but they need to be more agile. We have several needs right now after...

Oct 2020
||
(0)
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CIO

Allscripts didn’t have much of a role during the COVID-19 crisis. We had to expand our workstations...

Oct 2020
||
(0)
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CIO

The system has had major pain points for us. We have had a multitude of issues. The length of time...

Oct 2020
||
(0)
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CIO

The support we get from Allscripts is okay. They do a good job of giving us a heads-up before...

Oct 2020
||
(0)
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