Sunrise
Filtered view: (Large - Over 200 Beds)

Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
KLAS VP of Research / Strategy, Clinical - Coray Tate
 
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User Commentary

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Director

Allscripts allows a lot of customization in the system, and we have used that to great advantage....

Jun 2022
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Director

Allscripts claims the system has an open architecture that allows anybody to interface, and...

Jun 2022
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Director

The system's upgrades tend to be very slow and minor. The pharmacy portion we are predominantly...

Jun 2022
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CIO

Allscripts likes to overpromise and underdeliver. With the way that we have the system set up, it is...

Jun 2022
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CIO

Due to extra costs and the vendor underperforming, there is a very strong possibility that we will...

Jun 2022
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CIO

If I were made a king of Allscripts for one day, I would strengthen their clinical teams. The...

Jun 2022
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CIO

The only email with news that we have received from Allscripts was when one of their executives was...

Jun 2022
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VP/Other Executive

The vendor's executive involvement comes and goes. It is fairly good when we have just done a...

Jun 2022
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VP/Other Executive

My opinions on the Harris acquisition are not completely aligned with my leadership’s opinions. I am...

Jun 2022
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VP/Other Executive

I have only seen a couple of upgrade implementations, but the vendor has a hard time getting the...

Jun 2022
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VP/Other Executive

We have odd integration goals, and we want a lot of niche things that bolt onto the product. The...

Jun 2022
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VP/Other Executive

The physicians are not happy with the product as far as ease of use goes. The nurses are more...

Jun 2022
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CMIO

We do all our own internal training. We rely on the vendor to get us where we need to be, but we...

May 2022
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CMIO

We have spent a lot of time working with Allscripts, and there have been some issues with them...

May 2022
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CMIO

If we were to transition to another product, we wouldn't be able to flip all our facilities at once....

May 2022
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CMIO

The vendor does give support, but sometimes getting that support is a challenge. We get executive...

May 2022
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Manager

Allscripts’ support team is based in India, and those people don't seem to understand how patients...

Mar 2022
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Manager

The Sunrise programming could be a lot more user focused. The user has a huge learning curve, and in...

Mar 2022
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Manager

Even though the vendor is not delivering much new technology, I don't need much new technology. The...

Mar 2022
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Manager

Overall, Allscripts offers a good product. There are some places where Allscripts could make the...

Mar 2022
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Manager

A lot of Allscripts’ support is based in India. The people in India are extremely polite,...

Mar 2022
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Director

The product is not easy to use because doing standardized documentation is challenging. We have to...

Mar 2022
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Manager

Allscripts’ support is overall very good, and I am able to open tickets on the web or by phone. The...

Mar 2022
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Manager

I don't know how much executive involvement is needed, but I don't see executive involvement from Allscripts....

Mar 2022
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Manager

Allscripts' system is considerably less expensive than Epic's. But Allscripts doesn't offer...

Mar 2022
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Director

The vendor keeps their promises on some things, and on other things, the vendor doesn't. And...

Mar 2022
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Director

The vendor’s charges are fair. If we want certain modules or certain support, we pay for that, so...

Mar 2022
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Director

We tend to run into a lot of issues with implementation and support. We have to take patches, and...

Mar 2022
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Director

When we have system issues, we don't get any kind of preventive notice from the vendor. Our own team...

Mar 2022
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Director

For other organizations, there may be a scenario where Sunrise has an advantage. But I wouldn’t...

Mar 2022
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Director

I am excited to be moving away from Allscripts because we will have access to some new features and...

Mar 2022
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Manager

A few years ago, I would not have given Allscripts nearly as high of marks as I do now because there...

Mar 2022
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Manager

Allscripts can make a lot of modifications to the system, so our providers are always asking for...

Mar 2022
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Manager

I have had challenges with Allscripts. When we need them to do things, it takes them forever to get...

Mar 2022
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Manager

Allscripts became a vendor by combining the products from some other vendors that they took over....

Mar 2022
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Director

I would not buy Allscripts' software again because the market is moving to Cerner or Epic at too...

Mar 2022
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Director

Allscripts is very slow to deliver on promises. The vendor announces things before they are fully...

Mar 2022
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Manager

We can easily make Sunrise what we want it to be; it is very customizable. As long as we have the...

Mar 2022
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Manager

We can export data from Sunrise to another system for reporting, but Sunrise's reporting...

Mar 2022
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Manager

Allscripts is pretty responsive. We work with their offshore team, so sometimes it is challenging to...

Mar 2022
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Manager

Sunrise doesn't have a lot of trending capability, which is what the nurses often look for with...

Mar 2022
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Director

Once we have taken an upgrade and we get it stable, which takes several months, we have pretty good...

Mar 2022
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Director

Our staff is relatively happy with Sunrise, and the ease of use is solid. The product is not...

Mar 2022
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Director

Sunrise allows customers to do their own customizations. But this is also a pain point because...

Feb 2022
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Director

I don’t think Allscripts’ different divisions talk to one another. Allscripts has developers around...

Feb 2022
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Director

Sunrise does not integrate with our other systems very well. It is problematic and needs constant...

Feb 2022
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Manager

Sunrise doesn't have a lot of information behind the scenes. It is only as smart as the people who...

Feb 2022
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Manager

I haven't had any training since we got the product a while ago. The product requires an exorbitant...

Feb 2022
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Manager

The product doesn't do anything. The software doesn't collect the kind of data that we can actually...

Feb 2022
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Manager

We have had some organizational changes that have limited the product’s development, but even before...

Feb 2022
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Manager

The vendor recognizes that we need upgrades when we have server malfunctions or when something...

Feb 2022
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CMIO

With this pandemic, being mobile is critically important. Our providers are working outside of exam...

Feb 2022
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CMIO

The acute care side of the product seems to be Allscripts’ status quo. There are incremental...

Feb 2022
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CMIO

The user interface looks like something from the nineties. It is not smooth for the clinician to...

Feb 2022
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Director

Allscripts is very responsive. I am quite happy about that. They have a simple ticketing system, and...

Feb 2022
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Director

Overall, the solution is built and updated in a way that makes it easy to work with. It can keep up...

Feb 2022
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Director

The actual upgrade process for the solution is painful. It requires a lot of testing and a lot of...

Feb 2022
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Director

Everything that we need from the system is available to all users of the system. I can't think of...

Feb 2022
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Director

Allscripts has been quite good about providing visibility when it comes to their development and...

Feb 2022
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VP/Other Executive

We wanted to replace our notes with the newly formatted notes that Allscripts has developed. It...

Jan 2022
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VP/Other Executive

Whether I would recommend Allscripts' system to a friend would depend on whether I wanted to keep...

Jan 2022
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VP/Other Executive

A lot of the things that Allscripts has to do won't come about until later releases. We have a major...

Jan 2022
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CIO

The product hasn't changed in the last few years. As meaningful use rules have come out, Allscripts...

Jan 2022
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CMIO

Recently, we have had many issues regarding meaningful use, completion, and communication. The...

Jan 2022
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CMIO

Allscripts isn't expensive. They were the least expensive vendor when we purchased them. We have...

Jan 2022
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CMIO

I used to really like Allscripts, but I am very down on them now. They haven’t kept up with the...

Jan 2022
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CMIO

Nothing is integrated with Sunrise. We want to integrate several other systems, and that has been...

Jan 2022
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VP/Other Executive

We have a good contract with Allscripts, and that is the reason we stay with them. We have had a...

Jan 2022
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VP/Other Executive

I have zero confidence in Allscripts' ability to continue to innovate and drive good solutions....

Jan 2022
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CMIO

Allscripts' support and development has deteriorated, and things aren't going quite as well as we...

Jan 2022
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CMIO

This is the first year we are definitely reconsidering whether we should have gone with Allscripts....

Jan 2022
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CIO

Allscripts is definitely part of our long-term plans. If I wanted someone to stay my friend, I would...

Aug 2021
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CIO

Allscripts has not delivered on the promise of Sunrise. They have talked about it being a solution...

Aug 2021
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CIO

I really like the direction that Allscripts is going with Sunrise. They have just recently started...

Aug 2021
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Director

Leaving Allscripts was the best decision we have ever made, and it puts the kibosh on us starting...

Aug 2021
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Director

Sunrise has a bunch of weird, clunky things. One example is that if we are in the Sunrise pharmacy...

Aug 2021
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Director

I don't know that we actually got much in the way of service from Allscripts. I never saw any...

Aug 2021
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VP/Other Executive

We like that we can give our clinicians evidence by using another system in Sunrise Acute Care....

Jul 2021
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