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TouchWorks EHR Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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Commentary Summary

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User Commentary

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Analyst/Coordinator

Operations, Product

When we are training an end user on TouchWorks EHR, the system makes sense and is very easy to...

Feb 2024
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(0)
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Analyst/Coordinator

Relationship

The support from Altera Digital Health is kind of lacking, and sometimes they take a while to get...

Feb 2024
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Analyst/Coordinator

Relationship

We have had to go to our account manager for help with some things, and they have been phenomenal. I...

Feb 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

Altera Digital Health needs to make some improvements. For example, they need to improve their notes...

Feb 2024
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Director

Loyalty, Product

I think TouchWorks EHR could be a very valuable product for a small private medical office or a...

Feb 2024
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Director

Culture, Relationship

The communication we get from Altera Digital Health's sales team is great, but the communication we...

Feb 2024
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CTO

Loyalty

TouchWorks EHR was so dissatisfying to us that we have actually invested a lot of time in developing...

Jan 2024
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CTO

Relationship, Product

The biggest strength is that we are a hosted customer; that piece is very reliable. I work directly...

Jan 2024
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CTO

Culture, Relationship

The vendor has definitely not kept their promises. Things were not delivered when we were supposed...

Jan 2024
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CTO

Value

Altera Digital Health charges for all the updates, and that is annoying. It is really sad that I...

Jan 2024
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(0)
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Director

Product

Altera Digital Health is continually losing market share, with good reason. For a company of their...

Sep 2023
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Director

Value

Altera Digital Health’s professional services fees are outrageous, and they are completely opaque....

Sep 2023
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(0)
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Director

Relationship

We don't have as much interaction with the vendor now that we are no longer hosted by them. We used...

Sep 2023
||
(0)
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Director

Value

The EHR runs itself with good physicians who have been using it for many years, and everybody is...

Sep 2023
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(0)
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CIO

Product, Product

The EHR has been very stable, and we have had the same product for many years. Altera Digital Health...

Aug 2023
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(0)
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CIO

Product, Product

Altera Digital Health is not meeting all of our needs. We need the ability to send CPT codes on the...

Aug 2023
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(0)
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CIO

Relationship, Relationship, Product, Product

Altera Digital Health does not always hit the deadlines for the number of days that they promise to...

Aug 2023
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(0)
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CIO

Value, Value

It seems like Altera Digital Health has gone to a modular approach, and we are getting...

Aug 2023
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(0)
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CIO

Product, Product

The most recent upgrade with Altera Digital Health was really clean and added some new functionality....

Aug 2023
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(0)
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Analyst/Coordinator

Loyalty, Product

I really like Touchworks EHR, mostly because it allows a lot of customization. I cannot say how...

Jun 2023
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(0)
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Analyst/Coordinator

Loyalty, Relationship

Altera Digital Health is keeping all their promises for the product. I think they are in the same...

Jun 2023
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(0)
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Analyst/Coordinator

Culture, Value

There are lots of things Altera Digital Health wants to charge for if we want additional things...

Jun 2023
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(0)
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Analyst/Coordinator

Relationship, Operations

I would like to see more timely responses to our questions during the upgrade process. Right now,...

Jun 2023
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(0)
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Analyst/Coordinator

Relationship, Operations

Altera Digital Health’s performance is good. I know they are working on that. The vendor has a new...

Jun 2023
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(0)
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Analyst/Coordinator

Loyalty

I look forward to Altera Digital Health working on facilitating interoperability with other systems...

Jun 2023
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(0)
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Analyst/Coordinator

Relationship

The one thing I always encourage people to do is to have a weekly call with their support people,...

Jun 2023
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(0)
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Director

Relationship

We would like to see more attention from Altera Digital Health, and we would like the executives to...

May 2023
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(0)
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Director

Relationship

There are clearly staffing issues with Altera Digital Health’s support team. The vendor does not...

May 2023
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(0)
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Director

Operations

I would like to see more training videos and documents for Touchworks EHR, and I would like to have...

May 2023
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(0)
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Director

Value

Altera Digital Health charges for little things above and beyond regular maintenance. Any...

May 2023
||
(0)
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Director

Product

The vendor could improve our outcomes with Touchworks EHR by providing a workaround for the loss of...

May 2023
||
(0)
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