TouchWorks EHR Comments

 

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Current Time Inside Cache Tag Helper: 9/20/2020 6:44:19 PM and Model.EvProductId = 1614

Commentary Summary

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User Commentary

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Physician

ROI / Cost (care and feeding)

I am using every bit of my energy to convince my company to switch products. Allscripts charges for...

Sep 2020
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Physician

Service and Support

I suspect that the vendor supported us during the COVID-19 crisis because some codes got added to...

Sep 2020
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Physician

Interfacing and Integration

Integration is probably the worst thing with Allscripts because the system doesn't integrate with...

Sep 2020
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Physician

Functionality and Upgrades

Unfortunately, Allscripts has told us that we can't take the upgrades because they won't work for...

Sep 2020
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Director

Service and Support

There continues to be errors with Allscripts' support. The support people are better than other...

Sep 2020
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Physician

Functionality and Upgrades

I have used two Allscripts products. My group was on Professional EHR for a while, and that wasn't...

Sep 2020
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Director

Functionality and Upgrades

We are moving away from TouchWorks EHR because we want to be more patient-centric. There is a...

Sep 2020
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Director

Technology

The vendor really stepped up their game during COVID-19 in terms of delivering new technology that...

Sep 2020
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Physician

Relationship

Allscripts sends a team of executives out to our organizations regularly, so I have gotten to meet...

Sep 2020
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Physician

Functionality and Upgrades

I despise Allscripts. I find TouchWorks EHR to be a dysfunctional product that has extremely poor...

Sep 2020
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CEO/President

Functionality and Upgrades

We don't know whether Allscripts will be part of our long-term plans. Some of our locations use...

Sep 2020
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CEO/President

Service and Support

Allscripts promises things they don't deliver. Allscripts is very slow at addressing changes that...

Sep 2020
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CEO/President

Functionality and Upgrades

I haven't heard too many negatives about Allscripts' upgrades, but I have heard about issues with...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

Sometimes I don't know what is coming in the new Allscripts upgrades. One of the last two upgrades...

Sep 2020
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VP/Other Executive

Service and Support

Allscripts is not as good at providing support as they are at doing other things. We will put in a...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

I do recommend the system. The only reason I would potentially not would be if there were something...

Sep 2020
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VP/Other Executive

Future Outlook

Allscripts is part of my short-term plan. I suppose Allscripts is part of our long-term plan unless...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

Allscripts is pretty good at driving tangible outcomes. Allscripts is spot on. I have zero...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

Allscripts has other things that might meet my needs, but I have not been willing to pay for those...

Sep 2020
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CMIO

Technology

We did our own usability testing for Allscripts, and they scored about 40%. That is based on...

Sep 2020
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CMIO

Service and Support

Because of COVID-19, there were many regulations that were relaxed. We had to develop our own...

Sep 2020
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CMIO

Functionality and Upgrades

We had a couple of near-death experiences with Allscripts when it came to upgrades. We would take...

Sep 2020
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CMIO

Service and Support

Allscripts' A team is not so good. With the people that we speak with from Allscripts, we are always...

Sep 2020
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CMIO

Interfacing and Integration

With TouchWorks EHR, there is one-click access to our local HIE, and that is about the only thing we...

Sep 2020
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VP/Other Executive

Service and Support

We were sticking with Allscripts through an upgrade, but as that transition and project dragged on,...

Aug 2020
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VP/Other Executive

Relationship

The problem wasn't that Allscripts wasn't flexible throughout COVID-19, but they didn't offer us the...

Aug 2020
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VP/Other Executive

Relationship

Allscripts is still challenging to work with; they are still able to be distracted. I get frustrated...

Aug 2020
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VP/Other Executive

Future Outlook

We have been able to do something that took years of negotiation. I think we have a better seat at...

Aug 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Allscripts hasn't been too good at supporting us through COVID-19 on the financial side. Allscripts...

Aug 2020
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Manager

Functionality and Upgrades

The system is pretty straightforward for the end users. I would give the vendor a good rating for...

Aug 2020
 Helpful

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Manager

Service and Support

We had no issues with the vendor during the COVID-19 crisis. Allscripts did an excellent job. We...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

The technology does a good job of supporting patient-centered care. We have built our workflows...

Aug 2020
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Manager

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. We usually get a quote up front, and Allscripts...

Aug 2020
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Manager

Implementation and Training

The vendor's implementation service teams are very thorough, and the teams do a good job. They are...

Aug 2020
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Manager

Implementation and Training

We do a lot of integrations that are unrelated to the product, but the vendor does a pretty good job...

Aug 2020
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Manager

Functionality and Upgrades

The system runs all the time and doesn't really break. There are sometimes errors and issues that...

Aug 2020
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Manager

Technology

The vendor does a good job of delivering new technology. The vendor takes the initiative and makes...

Aug 2020
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Manager

Service and Support

The vendor's support is okay. When we need the vendor, they are there for us, but sometimes the...

Aug 2020
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Manager

Service and Support

The vendor's support for day-to-day questions can be a little weak at times. There are people that...

Aug 2020
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Manager

Functionality and Upgrades

Driving tangible outcomes could mean a lot of different things to a lot of different people. For our...

Aug 2020
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Manager

ROI / Cost (care and feeding)

We have received our money's worth on the product. We get good value for what we pay. The product is...

Aug 2020
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Manager

Functionality and Upgrades

The system is more dated than some of the vendor's other systems. To the vendor's credit, they are...

Aug 2020
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Manager

Technology

The lack of customization and flexibility in the product really burns the vendor across the board. I...

Aug 2020
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CIO

Functionality and Upgrades

I will cut right to the chase. I wouldn’t buy any of Allscripts’ products again. I have been around...

Jul 2020
 Helpful

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Director

Interfacing and Integration

Allscripts continues to develop and improve in terms of interoperability. Other vendors we work with...

Jun 2020
 Helpful

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CMIO

Functionality and Upgrades

The product hasn't really changed a whole lot in terms of ease of use and new features. We have seen...

Jun 2020
 Helpful

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CTO

Service and Support

If I had to make the choice, I wouldn't choose Allscripts again. Now that we have worked with both...

Jun 2020
 Helpful

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CTO

Relationship

The support for implementations and upgrades is mostly outsourced to India. Allscripts isn't...

Jun 2020
 Helpful

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CTO

Functionality and Upgrades

Allscripts' ability to meet our needs is dropping. The vendor is staying compliant, and they do help...

Jun 2020
 Helpful

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CTO

Relationship

Even aside from COVID-19, it has been a while since an executive has come on-site. The executives...

Jun 2020
 Helpful

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CTO

Functionality and Upgrades

Allscripts' system is pretty cheap, but I wouldn't recommend them anymore. I would rate the...

Jun 2020
 Helpful

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CTO

Other Observations & Comments

I am not aware of whether Allscripts has actually done anything in response to COVID-19. They...

Jun 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

We are currently evaluating our future EMR of choice. We will likely be with the Allscripts EMR for...

Jun 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The product is fixed. There are pros and cons for customizing and having a solution like the product...

Jun 2020
 Helpful

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Director

ROI / Cost (care and feeding)

For a while now, Allscripts' support hasn’t been that great. Everything Allscripts has comes with a...

Jun 2020
 Helpful

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Director

Service and Support

The solution is not stable, and providers are always frustrated. We open support cases, but we don't...

Jun 2020
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Director

Service and Support

The vendor's support is awful. We have tried all we can. We have had people come in, and we have...

Jun 2020
 Helpful

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Director

Implementation and Training

Training is awfully expensive, and it isn't specific.

Jun 2020
 Helpful

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Director

Service and Support

The vendor needs to improve their support. They should try to fix things. They need to be more...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

The latest upgrade had a lot of functionality that we were looking for. There were definitely some...

May 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

We have TouchWorks EHR in our ambulatory system and another system in our acute setting. There is a...

May 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

We haven’t looked at other products; we are just going off of what we know. If we were to look at...

May 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Sometimes I feel that Allscripts charges for every little thing. We are usually asking Allscripts to...

May 2020
 Helpful

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Analyst/Coordinator

Service and Support

It is pretty important to have somebody that understands the Allscripts product on the team. Our...

May 2020
 Helpful

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CMIO

Technology

We have had a lot of issues with slowness and poor performance lately with TouchWorks EHR. We are...

May 2020
 Helpful

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CMIO

Functionality and Upgrades

In the last year or so, we have had to back out of upgrades with Allscripts. In my book, that is an...

May 2020
 Helpful

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CMIO

Other Observations & Comments

The Allscripts environment is easy. Our revenue cycle is basically interfaced with the system. The...

May 2020
 Helpful

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CMIO

Technology

We don’t see much in Allscripts’ development pipeline. The changes that they produce are incremental...

May 2020
 Helpful

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CMIO

Service and Support

Allscripts has provided some modules and templates that are helpful through the COVID-19 crisis.

May 2020
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Manager

Service and Support

We are pretty happy with everything that Allscripts does from a software standpoint. The struggle is...

May 2020
 Helpful

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Manager

Functionality and Upgrades

From a functionality perspective, TouchWorks EHR is a good ambulatory solution. I have heard...

May 2020
 Helpful

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Manager

Service and Support

With TouchWorks EHR, I had to submit a case to get the COVID-19 diagnoses and ICD-10 codes. The...

May 2020
 Helpful

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Manager

Functionality and Upgrades

I would not buy the product again. We have had too many unresolved issues, especially with upgrades....

May 2020
 Helpful

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Manager

Implementation and Training

We have always done our own training. Allscripts doesn’t really provide any training. We have to...

May 2020
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Manager

Relationship

I have worked with the product for so long that it is sometimes fairly easy to figure out. But there...

May 2020
 Helpful

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Manager

Service and Support

The service is not proactive. With some medications, it has taken a month for Allscripts to get them...

May 2020
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Manager

Functionality and Upgrades

Allscripts does not drive tangible outcomes for us very well. We are constantly having issues with...

May 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

Since Paul Black took over, Allscripts hasn't avoided charging for every little thing.

May 2020
 Helpful

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CIO

Sales and Contracting

The Allscripts support seems to change a lot. Our representative has changed a few times over the...

May 2020
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CIO

ROI / Cost (care and feeding)

The product is by and large fairly reasonably priced when looking across the industry. The product...

May 2020
 Helpful

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CIO

Service and Support

During the COVID-19 crisis, it has seemed like vendors want to support us by selling us something. I...

May 2020
 Helpful

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Director

Interfacing and Integration

I would like to see more interoperability within the product and with other clinics. The big...

May 2020
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Director

Functionality and Upgrades

I am not certain that TouchWorks EHR is actually going to survive the next 10 years. I feel like it...

May 2020
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Director

Functionality and Upgrades

For the most part, the product is pretty solid. We have been using it for years, and I can’t say...

May 2020
 Helpful

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Director

Service and Support

The support for this product is not as great as it could be. Allscripts could bring support on-site....

May 2020
 Helpful

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Director

Interfacing and Integration

Right now, we are potentially looking at switching over to another vendor because that vendor's...