Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
TouchWorks EHR Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
VP/Other Executive
Usually, either the vendors charge an excessive maintenance fee but the upgrades are included, or...
Login or Create an Account to see details.
VP/Other Executive
TouchWorks EHR works really well for us. We have customized the system beautifully. To throw the...
Login or Create an Account to see details.
VP/Other Executive
Allscripts is really good at delivering new technology. MIPS is an excellent example of that....
Login or Create an Account to see details.
VP/Other Executive
Allscripts' support is very difficult. We open a case, and then nobody looks at it. Allscripts...
Login or Create an Account to see details.
Manager
Allscripts always has a lot of churn, and every time we have to make a change, there is a lot of...
Login or Create an Account to see details.
Manager
Allscripts' relationship can always be worked on. The quality of service can be addressed. The...
Login or Create an Account to see details.
Manager
We do have a relationship with Allscripts. We are getting data sometimes, and we have to pull the...
Login or Create an Account to see details.
Manager
For the training, we had to go online and learn ourselves. There are not many experts training...
Login or Create an Account to see details.
Manager
Allscripts is not willing to program their giant system to meet the needs of small organizations...
Login or Create an Account to see details.
Manager
We have a good support person at Allscripts who works with some of the support, but that person’s...
Login or Create an Account to see details.
Manager
The tool has worked well for the clinic over the years; however, the ideal solution would be...
Login or Create an Account to see details.
Manager
Allscripts' upgrade team, the management at the top, and their design team seem to think that it is...
Login or Create an Account to see details.
Manager
In the past 12–18 months, we have seen more of a tendency with Allscripts to charge more for little...
Login or Create an Account to see details.
Manager
The challenge with TouchWorks EHR is that if we get a highly-qualified technical person to assist us...
Login or Create an Account to see details.
CIO
Our most recent upgrade was much better than any of our prior upgrades. We had more support, and an...
Login or Create an Account to see details.
CIO
The biggest thing with our most recent upgrade was implementing the Active Directory Federation...
Login or Create an Account to see details.
CIO
The product has been good, and we would purchase it again. But our environment has changed, so our...
Login or Create an Account to see details.
CIO
Allscripts is getting better at keeping their promises. There was a time when we had some challenges...
Login or Create an Account to see details.
CIO
Allscripts is getting better at not charging for every little thing. All IT vendors kind of...
Login or Create an Account to see details.
CIO
We had on-site help with the training for the most recent upgrade. People went over the new...
Login or Create an Account to see details.
CIO
The big thing that we have integrated is our specialty system. The integration works fine with the...
Login or Create an Account to see details.
CIO
Our providers have been very pleased with the new version. There is a new layout, but our users have...
Login or Create an Account to see details.
CIO
One of the patches that we have had since the go-live broke the document-signing feature. When...
Login or Create an Account to see details.
CIO
I don't see our satisfaction getting worse over the next 12 months. If Allscripts could interface...
Login or Create an Account to see details.
Director
If the product is working as it is supposed to, then the top three things I want the vendor to focus...
Login or Create an Account to see details.
Director
The ease of use of the system is alright. There could definitely be some improvements in product...
Login or Create an Account to see details.
Director
I would really like to see the vendor work on their integration with other vendors. Other vendors...
Login or Create an Account to see details.
Director
The vendor avoids nickel-and-diming, but part of that is because we have to do so much ourselves....
Login or Create an Account to see details.
Director
For a clinic of our size, I would recommend the product. The system can be a good fit and not a...
Login or Create an Account to see details.
Director
There is not enough integration for sharing information between facilities and providers. I feel as...
Login or Create an Account to see details.
Director
We looked at another vendor's system. We looked at the pricing and considered moving to that...
Login or Create an Account to see details.
VP/Other Executive
The regulatory team at Allscripts is very strong. They are on top of all the regulations, including...
Login or Create an Account to see details.
VP/Other Executive
TouchWorks EHR is highly customizable. I wish every vendor would let us customize and personalize...
Login or Create an Account to see details.
VP/Other Executive
Allscripts is eroding away and has been forever. It is sad but inevitable. They just aren’t keeping...
Login or Create an Account to see details.
CNIO
We use Allscripts as our primary support. We outsource the care and feeding of the EHR to them....
Login or Create an Account to see details.
CNIO
I wouldn't say that Allscripts' system is perfect. No EHR is perfect. But Allscripts' system...
Login or Create an Account to see details.
CNIO
Users have the ability to create their own views. They don't change the programming per se; they...
Login or Create an Account to see details.
Physician
To my complete surprise, Allscripts has been on top of everything with COVID-19. We didn't use some...
Login or Create an Account to see details.
Physician
We just did the latest upgrade, and from what I understand, Allscripts is probably one of the first...
Login or Create an Account to see details.
Physician
The vendor nickel-and-dimes us a little bit, but a lot of the time, that is due to a lack of...
Login or Create an Account to see details.
Physician
The latest upgrade was tough because it was huge, but the vendor's responsiveness has been...
Login or Create an Account to see details.
Physician
The vendor trains our EMR people very well. I have not been displeased with the training at all. It...
Login or Create an Account to see details.
Physician
Allscript's level of executive involvement is very high. That is what has been phenomenal throughout...
Login or Create an Account to see details.
Physician
With what I see coming with the next upgrade, I hope our level of satisfaction will be higher in a...
Login or Create an Account to see details.
CIO
Allscripts is going through a number of changes as an organization, and it is impacting the support...
Login or Create an Account to see details.
Physician
Everybody has been complaining about TouchWorks EHR for a while, but it hasn't been like we were...
Login or Create an Account to see details.
Physician
TouchWorks EHR is basically the same product today that we had over 10 years ago. I haven't seen...
Login or Create an Account to see details.
Director
Allscripts is doing better lately at being proactive on the TouchWorks EHR side. We are pretty...
Login or Create an Account to see details.
Director
Allscripts nickel-and-dimes. Our sales representative is really good about making sure we budget...
Login or Create an Account to see details.
Director
Allscripts’ training is pretty good, but we would like to see more offerings for training. Their...
Login or Create an Account to see details.
Director
Allscripts’ support is a little less responsive with TouchWorks EHR. Oftentimes, if we need...
Login or Create an Account to see details.
Director
Allscripts doesn’t do much with integration for TouchWorks EHR, and they don’t have great support...
Login or Create an Account to see details.
Director
Our users get a little frustrated with TouchWorks EHR. It seems less flexible than the Sunrise...
Login or Create an Account to see details.
Director
Allscripts tries to keep up with promoting interoperability, but they don’t offer much support to...
Login or Create an Account to see details.
Manager
We are getting an upgrade for this product. I am hopeful that the upgrade will be better than what...
Login or Create an Account to see details.
Manager
I don't see why this product wouldn't be part of our long-term plans. I don't think there is any way...
Login or Create an Account to see details.
Manager
I have never seen Allscripts' support be proactive. The vendor needs to work on patient-centered...
Login or Create an Account to see details.
Director
Overall, TouchWorks EHR is not bad. I have seen some other products that are a lot farther behind...
Login or Create an Account to see details.
Director
The disappointing part of Allscripts is that we can't enter discrete data in an easier format. That...
Login or Create an Account to see details.
Director
In terms of support, a lot of the low-hanging fruit gets fixed by Allscripts. A lot of the difficult...
Login or Create an Account to see details.
Director
Allscripts has an enhancement area where we can log in and create an enhancement. The way it used to...
Login or Create an Account to see details.
Director
TouchWorks EHR is a good product. However, Allscripts falls behind compared to other vendors,...
Login or Create an Account to see details.
Director
Our physicians' satisfaction with TouchWorks EHR depends on the person. The physicians who have been...
Login or Create an Account to see details.
Director
Allscripts really wants to do a good job. They try. Our relationship with the vendor is good. We...
Login or Create an Account to see details.
Director
We do almost everything for this system by ourselves. We have our own technical team that does a lot...
Login or Create an Account to see details.
Director
There are areas that Allscripts doesn't support, like surgery centers and ophthalmology. We need...
Login or Create an Account to see details.
VP/Other Executive
We haven’t needed a whole lot from Allscripts through the COVID-19 crisis. The whole world is shut...
Login or Create an Account to see details.
VP/Other Executive
Allscripts still struggles with support. They have been that way since day one. They also struggle...
Login or Create an Account to see details.
VP/Other Executive
Allscripts is suffering from overworking their people and from allocation of resources. Once we get...
Login or Create an Account to see details.
VP/Other Executive
We spend a lot of time customizing TouchWorks EHR for our use and perfecting the workflows, but it...
Login or Create an Account to see details.
VP/Other Executive
The integration is excellent. That was one of the reasons we bought the system. It has open...
Login or Create an Account to see details.
VP/Other Executive
Allscripts buys a company and doesn’t integrate the company’s system fully with their own, but they...
Login or Create an Account to see details.
VP/Other Executive
Allscripts is proactive in selling. I don’t know that they are proactive in solving problems. My...
Login or Create an Account to see details.
VP/Other Executive
The executive involvement with Allscripts has gotten better. The executives ramp things up more...
Login or Create an Account to see details.
VP/Other Executive
I couldn’t survive MIPS without the system. It has very sophisticated reports. As there are MIPS...
Login or Create an Account to see details.
Director
Interoperability was a big issue between TouchWorks EHR and our other system. We were promised some...
Login or Create an Account to see details.
Director
We provide ongoing training ourselves. Allscripts trained only a select number of physicians, and...
Login or Create an Account to see details.
Director
We wouldn’t buy the version we are on again, but we haven’t been on the newest technology that...
Login or Create an Account to see details.
Director
We have had upgrades in the last year or two, and they have gone very smoothly. Our team here has...
Login or Create an Account to see details.
Director
One of our executives and Paul Black have a relationship. Because of that relationship, I don’t...
Login or Create an Account to see details.
Director
I would have hoped to have seen a lot better ease of use throughout the product. There are a lot of...
Login or Create an Account to see details.
Director
The vendor knows we are going to another vendor, but we have been contractually engaged with them to...
Login or Create an Account to see details.
Director
We hope that we don't get penalized for not moving to the latest version of the product. We really...
Login or Create an Account to see details.
Director
The vendor was supportive with COVID-19. We did a lot with video, and the vendor really did a lot of...
Login or Create an Account to see details.
Director
I spend all of my time in healthcare IT. There are three big needs in HIT for clinicians: better...
Login or Create an Account to see details.
Director
Over the next 10–15 years, I fear that there is going to be such a shortage of primary care...
Login or Create an Account to see details.
Physician
I am using every bit of my energy to convince my company to switch products. Allscripts charges for...
Login or Create an Account to see details.
Physician
I suspect that the vendor supported us during the COVID-19 crisis because some codes got added to...
Login or Create an Account to see details.
Physician
Integration is probably the worst thing with Allscripts because the system doesn't integrate with...
Login or Create an Account to see details.
Physician
Unfortunately, Allscripts has told us that we can't take the upgrades because they won't work for...
Login or Create an Account to see details.
Director
There continues to be errors with Allscripts' support. The support people are better than other...
Login or Create an Account to see details.
Physician
I have used two Allscripts products. My group was on Professional EHR for a while, and that wasn't...
Login or Create an Account to see details.
Director
We are moving away from TouchWorks EHR because we want to be more patient-centric. There is a...
Login or Create an Account to see details.
Director
The vendor really stepped up their game during COVID-19 in terms of delivering new technology that...
Login or Create an Account to see details.
Physician
Allscripts sends a team of executives out to our organizations regularly, so I have gotten to meet...
Login or Create an Account to see details.
Physician
I despise Allscripts. I find TouchWorks EHR to be a dysfunctional product that has extremely poor...
Login or Create an Account to see details.
CEO/President
We don't know whether Allscripts will be part of our long-term plans. Some of our locations use...
Login or Create an Account to see details.
CEO/President
Allscripts promises things they don't deliver. Allscripts is very slow at addressing changes that...
Login or Create an Account to see details.
CEO/President
I haven't heard too many negatives about Allscripts' upgrades, but I have heard about issues with...
Login or Create an Account to see details.
VP/Other Executive
Sometimes I don't know what is coming in the new Allscripts upgrades. One of the last two upgrades...
Login or Create an Account to see details.
VP/Other Executive
Allscripts is not as good at providing support as they are at doing other things. We will put in a...
Login or Create an Account to see details.
VP/Other Executive
I do recommend the system. The only reason I would potentially not would be if there were something...
Login or Create an Account to see details.
VP/Other Executive
Allscripts is part of my short-term plan. I suppose Allscripts is part of our long-term plan unless...
Login or Create an Account to see details.
VP/Other Executive
Allscripts is pretty good at driving tangible outcomes. Allscripts is spot on. I have zero...
Login or Create an Account to see details.
VP/Other Executive
Allscripts has other things that might meet my needs, but I have not been willing to pay for those...
Login or Create an Account to see details.
CMIO
We did our own usability testing for Allscripts, and they scored about 40%. That is based on...
Login or Create an Account to see details.
CMIO
Because of COVID-19, there were many regulations that were relaxed. We had to develop our own...
Login or Create an Account to see details.
CMIO
We had a couple of near-death experiences with Allscripts when it came to upgrades. We would take...
Login or Create an Account to see details.
CMIO
Allscripts' A team is not so good. With the people that we speak with from Allscripts, we are always...
Login or Create an Account to see details.
CMIO
With TouchWorks EHR, there is one-click access to our local HIE, and that is about the only thing we...
Login or Create an Account to see details.
VP/Other Executive
We were sticking with Allscripts through an upgrade, but as that transition and project dragged on,...
Login or Create an Account to see details.
VP/Other Executive
The problem wasn't that Allscripts wasn't flexible throughout COVID-19, but they didn't offer us the...
Login or Create an Account to see details.
VP/Other Executive
Allscripts is still challenging to work with; they are still able to be distracted. I get frustrated...
Login or Create an Account to see details.
VP/Other Executive
We have been able to do something that took years of negotiation. I think we have a better seat at...
Login or Create an Account to see details.
VP/Other Executive
Allscripts hasn't been too good at supporting us through COVID-19 on the financial side. Allscripts...
Login or Create an Account to see details.
Manager
The system is pretty straightforward for the end users. I would give the vendor a good rating for...
Login or Create an Account to see details.
Manager
We had no issues with the vendor during the COVID-19 crisis. Allscripts did an excellent job. We...
Login or Create an Account to see details.
Manager
The technology does a good job of supporting patient-centered care. We have built our workflows...
Login or Create an Account to see details.
Manager
The vendor avoids charging for every little thing. We usually get a quote up front, and Allscripts...
Login or Create an Account to see details.
Manager
The vendor's implementation service teams are very thorough, and the teams do a good job. They are...
Login or Create an Account to see details.
Manager
We do a lot of integrations that are unrelated to the product, but the vendor does a pretty good job...
Login or Create an Account to see details.
Manager
The system runs all the time and doesn't really break. There are sometimes errors and issues that...
Login or Create an Account to see details.
Manager
The vendor does a good job of delivering new technology. The vendor takes the initiative and makes...
Login or Create an Account to see details.
Manager
The vendor's support is okay. When we need the vendor, they are there for us, but sometimes the...
Login or Create an Account to see details.
Manager
The vendor's support for day-to-day questions can be a little weak at times. There are people that...
Login or Create an Account to see details.
Manager
Driving tangible outcomes could mean a lot of different things to a lot of different people. For our...
Login or Create an Account to see details.
Manager
We have received our money's worth on the product. We get good value for what we pay. The product is...
Login or Create an Account to see details.
Manager
The system is more dated than some of the vendor's other systems. To the vendor's credit, they are...
Login or Create an Account to see details.
Manager
The lack of customization and flexibility in the product really burns the vendor across the board. I...
Login or Create an Account to see details.
CIO
I will cut right to the chase. I wouldn’t buy any of Allscripts’ products again. I have been around...
Login or Create an Account to see details.
Director
Allscripts continues to develop and improve in terms of interoperability. Other vendors we work with...
Login or Create an Account to see details.
CMIO
The product hasn't really changed a whole lot in terms of ease of use and new features. We have seen...
Login or Create an Account to see details.
CTO
If I had to make the choice, I wouldn't choose Allscripts again. Now that we have worked with both...
Login or Create an Account to see details.
CTO
The support for implementations and upgrades is mostly outsourced to India. Allscripts isn't...
Login or Create an Account to see details.
CTO
Allscripts' ability to meet our needs is dropping. The vendor is staying compliant, and they do help...
Login or Create an Account to see details.
CTO
Even aside from COVID-19, it has been a while since an executive has come on-site. The executives...
Login or Create an Account to see details.
CTO
Allscripts' system is pretty cheap, but I wouldn't recommend them anymore. I would rate the...
Login or Create an Account to see details.
CTO
I am not aware of whether Allscripts has actually done anything in response to COVID-19. They...
Login or Create an Account to see details.
VP/Other Executive
We are currently evaluating our future EMR of choice. We will likely be with the Allscripts EMR for...
Login or Create an Account to see details.
VP/Other Executive
The product is fixed. There are pros and cons for customizing and having a solution like the product...
Login or Create an Account to see details.
Director
For a while now, Allscripts' support hasn’t been that great. Everything Allscripts has comes with a...
Login or Create an Account to see details.
Director
The solution is not stable, and providers are always frustrated. We open support cases, but we don't...
Login or Create an Account to see details.
Director
The vendor's support is awful. We have tried all we can. We have had people come in, and we have...
Login or Create an Account to see details.
Director
Training is awfully expensive, and it isn't specific.
Login or Create an Account to see details.
Director
The vendor needs to improve their support. They should try to fix things. They need to be more...
Login or Create an Account to see details.
Director
The latest upgrade had a lot of functionality that we were looking for. There were definitely some...
Login or Create an Account to see details.
VP/Other Executive
We have TouchWorks EHR in our ambulatory system and another system in our acute setting. There is a...
Login or Create an Account to see details.
Analyst/Coordinator
We haven’t looked at other products; we are just going off of what we know. If we were to look at...
Login or Create an Account to see details.
Analyst/Coordinator
Sometimes I feel that Allscripts charges for every little thing. We are usually asking Allscripts to...
Login or Create an Account to see details.
Analyst/Coordinator
It is pretty important to have somebody that understands the Allscripts product on the team. Our...
Login or Create an Account to see details.
CMIO
We have had a lot of issues with slowness and poor performance lately with TouchWorks EHR. We are...
Login or Create an Account to see details.
CMIO
In the last year or so, we have had to back out of upgrades with Allscripts. In my book, that is an...
Login or Create an Account to see details.
CMIO
The Allscripts environment is easy. Our revenue cycle is basically interfaced with the system. The...
Login or Create an Account to see details.
CMIO
We don’t see much in Allscripts’ development pipeline. The changes that they produce are incremental...
Login or Create an Account to see details.
CMIO
Allscripts has provided some modules and templates that are helpful through the COVID-19 crisis.
Login or Create an Account to see details.
Manager
We are pretty happy with everything that Allscripts does from a software standpoint. The struggle is...
Login or Create an Account to see details.
Manager
From a functionality perspective, TouchWorks EHR is a good ambulatory solution. I have heard...
Login or Create an Account to see details.
Manager
With TouchWorks EHR, I had to submit a case to get the COVID-19 diagnoses and ICD-10 codes. The...
Login or Create an Account to see details.
Manager
I would not buy the product again. We have had too many unresolved issues, especially with upgrades....
Login or Create an Account to see details.
Manager
We have always done our own training. Allscripts doesn’t really provide any training. We have to...
Login or Create an Account to see details.
Manager
I have worked with the product for so long that it is sometimes fairly easy to figure out. But there...
Login or Create an Account to see details.
Manager
The service is not proactive. With some medications, it has taken a month for Allscripts to get them...
Login or Create an Account to see details.
Manager
Allscripts does not drive tangible outcomes for us very well. We are constantly having issues with...
Login or Create an Account to see details.
CIO
Since Paul Black took over, Allscripts hasn't avoided charging for every little thing.
Login or Create an Account to see details.
CIO
The Allscripts support seems to change a lot. Our representative has changed a few times over the...
Login or Create an Account to see details.
CIO
The product is by and large fairly reasonably priced when looking across the industry. The product...
Login or Create an Account to see details.
CIO
During the COVID-19 crisis, it has seemed like vendors want to support us by selling us something. I...
Login or Create an Account to see details.
Director
I would like to see more interoperability within the product and with other clinics. The big...
Login or Create an Account to see details.
Director
I am not certain that TouchWorks EHR is actually going to survive the next 10 years. I feel like it...
Login or Create an Account to see details.
Director
For the most part, the product is pretty solid. We have been using it for years, and I can’t say...
Login or Create an Account to see details.
Director
The support for this product is not as great as it could be. Allscripts could bring support on-site....
Login or Create an Account to see details.
Director
Right now, we are potentially looking at switching over to another vendor because that vendor's...
Login or Create an Account to see details.
Director
I am somewhat likely to recommend TouchWorks EHR, but it would depend on the facility. We would...
Login or Create an Account to see details.
CIO
We do our own training. Allscripts doesn't give us much training content, and I would like to see...
Login or Create an Account to see details.
CIO
The product is pretty interoperable. It is pretty open and allows us to integrate with a lot of...
Login or Create an Account to see details.
CIO
There is functionality that we would like to have that is always on the road map. We don't use a lot...
Login or Create an Account to see details.
VP/Other Executive
TouchWorks EHR is good with prescribing and ordering things. The UI is reasonable. There are some...
Login or Create an Account to see details.
VP/Other Executive
I have done a lot of customization through the years in terms of text templates, macros, and things...
Login or Create an Account to see details.
VP/Other Executive
The people in our EHR group have very frequently commented in meetings that they have called in to...
Login or Create an Account to see details.
VP/Other Executive
When we were considering Allscripts’ EMR, we went to several of their conferences. I had dinner with...
Login or Create an Account to see details.
VP/Other Executive
The ease of entering discrete information isn’t there. I end up using a lot of macros and text...
Login or Create an Account to see details.
VP/Other Executive
The main promise Allscripts keeps is to increase the cost; that one they keep for sure. Every time...
Login or Create an Account to see details.
VP/Other Executive
As of late, most of the upgrades with TouchWorks EHR are not visible things to the end user, like...
Login or Create an Account to see details.
VP/Other Executive
We can do some exchange information for reporting. But in terms of the likelihood that I could get...
Login or Create an Account to see details.
VP/Other Executive
TouchWorks EHR’s user interface isn’t very easy to use on a tablet or a touchscreen. It isn’t easy...
Login or Create an Account to see details.
VP/Other Executive
I haven't always been thrilled with TouchWorks EHR. I haven't been disappointed either, at least not...
Login or Create an Account to see details.
Manager
During the COVID-19 crisis, we haven't noticed any drop-off in support. Allscripts doesn't fulfill...
Login or Create an Account to see details.
Manager
When Allscripts charges us for something, we can see the logic behind the change or bill. I can't...
Login or Create an Account to see details.
Manager
We will be moving to a new version of the product, and that transition is always rocky. There are a...
Login or Create an Account to see details.
Director
We have been relying on Allscripts for the revenue cycle. But as we have been changing a lot of our...
Login or Create an Account to see details.
Director
The folks I have talked to, most of which are frontline doctors, tend to lean more toward Allscripts...
Login or Create an Account to see details.
CMIO
I like that TouchWorks EHR lets us support our primary and specialty care through linked tools. I...
Login or Create an Account to see details.
Director
When compared to how things were in the past, Allscripts seems to be doing a little better with...
Login or Create an Account to see details.
CIO
We continue to struggle with Allscripts in terms of them delivering functionality and enhancements...
Login or Create an Account to see details.
CIO
I don’t see my overall satisfaction with Allscripts changing. Given their track record, even with...
Login or Create an Account to see details.
CIO
I would tell friends to make plans to get off the system and to not buy it. Allscripts is spread too...
Login or Create an Account to see details.
CIO
Allscripts can be harder to deal with than some of our other vendors. My struggle is with...
Login or Create an Account to see details.
CIO
Allscripts has trouble meeting deadlines for MIPS. They have trouble getting reports right and...
Login or Create an Account to see details.
VP/Other Executive
The system doesn’t have a rules engine, so we have to buy a lot of third-party middleware to get...
Login or Create an Account to see details.
VP/Other Executive
We are looking to replace our EHR because we want an integrated solution. TouchWorks EHR isn’t...
Login or Create an Account to see details.
VP/Other Executive
The system feels antiquated. There are better options out there. Two of the issues are the...
Login or Create an Account to see details.
VP/Other Executive
We have challenges with mobility. The APIs are good, but the FHIR capabilities are read only.
Login or Create an Account to see details.
VP/Other Executive
I want to see the vendor picking up issues before they happen. I want them to prevent an issue...
Login or Create an Account to see details.
CTO
TouchWorks EHR is fine. It is a battleship that runs like a champ. We have little to no issues with...
Login or Create an Account to see details.
CTO
We have done some super exciting things, including getting the Allscripts platform. The current...
Login or Create an Account to see details.
CTO
I wouldn't say that Allscripts is hosting us. They use an SaaS model. We aren't going to need an...
Login or Create an Account to see details.
CTO
Allscripts' world needs to be all about how to keep their clients' platforms stable and affordable....
Login or Create an Account to see details.
Related Reports View All Reports
Advanced Filters
Featured Reports
Preferences
Related Blogs
Who Is in Control of EHR Satisfaction?
What CMIOs Can Get Out of the Arch Collaborative
Notes from the Arch Collaborative Summit - EHR Success on a Small Budget
Building IT-Clinician Relationships through Effective Rounding
Notes from the Arch Collaborative: EHR Challenges in 3 Different Facility Types