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TouchWorks EHR
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User Commentary

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Manager

Allscripts isn't usually great with responsiveness. They are infamous for stating that they are...

Apr 2022
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Manager

The system integrates decently with our other products, and those integrations work well. The system...

Apr 2022
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Manager

Allscripts tries to fix things, but half the time, they don't even know why we are seeing the issues...

Apr 2022
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Manager

Allscripts' vision is good, but they need to work on their delivery of upgrades and features. One...

Apr 2022
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Manager

If we need a report that could be very simply pulled out of the system, Allscripts will charge us...

Apr 2022
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Manager

TouchWorks EHR is an easy application to use, but we have had many issues that have forced us to log...

Apr 2022
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Manager

Allscripts could be better about being open and stating that they are extremely busy and that some...

Apr 2022
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Manager

We recently upgraded to the newest version of TouchWorks EHR, and it has been horrible. It has some...

Apr 2022
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Manager

The vendor doesn't keep their promises in terms of providing us with a quality product and resolving...

Apr 2022
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Manager

I would like to see a big improvement in the performance of the system. When we put information into...

Apr 2022
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Manager

The vendor delivers new technology, but it isn't successful. We have been struggling with the product....

Apr 2022
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Manager

I like the idea behind the notes and the way they are structured. I like having an app for users and...

Apr 2022
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Manager

I work with the clinical side of the product that pulls reports such as patient lists. I would like...

Apr 2022
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Manager

When we need to make a change in another system that has to fit into Allscripts' system, Allscripts...

Apr 2022
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Manager

The product is a top-of-the-line EHR, and very few of our nurses know all of the system's bells and...

Apr 2022
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Manager

We really need an embedded care plan in the product that is personalized to each patient. That would...

Apr 2022
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Manager

I can't even name our support technician from the vendor. We have no relationship with them. I am...

Apr 2022
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Analyst/Coordinator

Allscripts definitely needs to improve the product's ease of use for our providers and nursing staff...

Mar 2022
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Analyst/Coordinator

TouchWorks EHR is very customizable. We have some nurses in our IT department who have worked with...

Mar 2022
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Analyst/Coordinator

Upgrades need to be better tested before they are put into live environments. Many times, we have...

Mar 2022
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Analyst/Coordinator

Sometimes we wait one or two days for a support case to be picked up. We often hear from Allscripts...

Mar 2022
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Analyst/Coordinator

One of the toughest things for us within TouchWorks EHR is reportability. I should be able to run...

Mar 2022
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Manager

The vendor's level of support needs to improve. We have been down on the system recently, and we...

Mar 2022
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Manager

The vendor put out a message last year that was handled very poorly, and it ended up being extremely...

Mar 2022
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Manager

We cannot continue with the way things have been. When we have an issue, we would like to see the...

Mar 2022
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Manager

If we end up staying with Allscripts and they are able to retain us, I predict that our satisfaction...

Mar 2022
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Manager

There are a lot of things in TouchWorks EHR that we don't use because of the type of facility we...

Feb 2022
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Manager

My recommendation to the vendor would be to fix the bugs in their system. We pay a lot of money for...

Feb 2022
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Manager

Allscripts is trying to catch up. They made some technical changes in their systems with one of...

Feb 2022
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CMIO

Allscripts has had a lot of turnover. The support is not as good as it used to be. We have heard of...

Jan 2022
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Director

TouchWorks EHR was supposed to have been developed specifically for providers to make their lives...

Jan 2022
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Director

TouchWorks EHR is an enterprise-grade EHR. It has vast capabilities and a ton of underlying...

Jan 2022
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Director

The vendor has a pretty robust set of integration capabilities. There are a few different components...

Jan 2022
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Director

In the years that I have dealt with the system, I haven't seen anything earth shattering that seemed...

Jan 2022
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Director

Allscripts' support people fall victim to something that a lot of other support people fall victim...

Jan 2022
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Director

When there are issues that affect multiple Allscripts customers simultaneously, the vendor is very...

Jan 2022
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Director

TouchWorks EHR is a good system. The problem we have at our site is that we have a couple of EMR...

Jan 2022
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Director

The revenue cycle piece in TouchWorks EHR is not Allscripts' strong point. We need to see more...

Jan 2022
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Director

TouchWorks EHR has a strong documentation function. The tool works very well, and users are using it...

Jan 2022
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VP/Other Executive

Allscripts has had real challenges with modernizing their capabilities. Unfortunately, we haven't...

Jan 2022
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VP/Other Executive

We have been waiting for a few years, but the next upgrade will let us get rid of our current...

Jan 2022
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VP/Other Executive

We have a very good relationship with the vendor's support people. If there is a defect, we receive...

Jan 2022
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VP/Other Executive

We have excellent access to the vendor's executives. The layer of executives up to the people who...

Jan 2022
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VP/Other Executive

There is a bit of a gap between Allscripts' support organization and their development organization....

Jan 2022
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VP/Other Executive

We decided not to go with the combined EHR for inpatient and outpatient. It would be very hard for...

Jan 2022
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VP/Other Executive

Allscripts has been showing us pieces of what they are going to deliver. There is a major branch off...

Jan 2022
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CIO

We had a few systems, and we chose to stick with TouchWorks EHR because it was the biggest one we...

Jan 2022
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CIO

If I were starting over, I would go with Epic instead of Allscripts. Allscripts didn't do anything...

Jan 2022
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CIO

Allscripts keeps their promises. That is partly because I hold Allscripts to things. I am very...

Jan 2022
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CIO

TouchWorks EHR does what Allscripts says it does. They don't market anything it doesn't do. The...

Jan 2022
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CIO

Allscripts hasn’t done a lot with their portal, and they don't have a strong patient engagement tool...

Jan 2022
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CIO

Allscripts is Johnny-on-the-spot when we call them for something. A few years ago, they put in...

Jan 2022
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CMIO

Allscripts changed their entire platform from an Internet Explorer-based TouchWorks product to a...

Jan 2022
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CMIO

We had a lot of delays with upgrades simply because Allscripts had problems with upgrades. Granted,...

Jan 2022
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CMIO

We still deal with problems from the lack of true integration between TouchWorks EHR and Sunrise....

Jan 2022
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CMIO

We built several things ourselves because we got tired of waiting for Allscripts to develop those...

Jan 2022
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CMIO

We haven't had to deal with the nickel-and-diming simply because of our contract, but there are...

Jan 2022
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CIO

We continue to have technical problems from time to time. Right now, we have been working on an...

Jan 2022
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CIO

Everything is pretty cool with Allscripts. We have been maintaining the system in terms of versions....

Jan 2022
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CIO

Allscripts has transitioned a lot of support from out of the states with their long-established...

Jan 2022
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CIO

Allscripts could be making it easier for the physician to document. Anything that we can do to...

Jan 2022
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Director

Allscripts has changed their training process to be more hands on with people on-site. There is more...

Jan 2022
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Director

We want Allscripts to reduce the click count for the EHR. They could continue to tweak the...

Jan 2022
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Director

Allscripts keeps most of their promises but not all of them. There are issues with bug fixes. But...

Jan 2022
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Director

Allscripts parades all the new features coming in a new version of TouchWorks EHR. The new features...

Dec 2021
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Director

Allscripts hasn’t provided any new training beyond the go-live. It would be beneficial to get...

Dec 2021
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Director

Since we have moved to the TouchWorks EHR environment, Allscripts has been good about being...

Dec 2021
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Director

I used to be in Allscripts’ corner, but they have really deflated me. From an EHR standpoint, the...

Dec 2021
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Director

We have no idea where Allscripts is heading. They don't communicate. I would like to see Allscripts...

Dec 2021
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Director

We must escalate our issues with Allscripts because they aren't fixing anything. When we escalate,...

Dec 2021
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Director

TouchWorks EHR is easy to use, and it is customizable. We can build screens and menus that meet our...

Dec 2021
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Director

Allscripts is keeping up with CMS and government requirements, but they aren't looking to advance...

Dec 2021
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Director

We want the system to allow for OCR searching within the application, and we want the user setup to...

Dec 2021
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Director

I like the fact that TouchWorks EHR is web based and customizable. The price is still expensive, but...

Nov 2021
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Director

Allscripts does a very poor job of training. That is their biggest downside. They charge people for...

Nov 2021
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Physician

We tried to update our system to the latest version. We got really close to that implementation, but...

Nov 2021
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Physician

The solution has proven to be difficult to use. We can't modify, change, or personalize things in...

Nov 2021
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Physician

There isn't a unified database in TouchWorks EHR. That is a huge problem. There are different...

Nov 2021
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Physician

I definitely wouldn't buy TouchWorks EHR again. Allscripts makes us pay for everything. There is an...

Nov 2021
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Physician

A while ago, Allscripts promised us all sorts of new things for the system. They weren't able to...

Nov 2021
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Physician

Allscripts doesn't offer any training. We do our training internally with our own staff members....

Nov 2021
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Analyst/Coordinator

Allscripts nickel-and-dimes us. Recently, they have been a little better, but they still want to...

Oct 2021
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Analyst/Coordinator

Recently, we upgraded TouchWorks EHR, and the upgrade was terrible. The system is getting better...

Oct 2021
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Analyst/Coordinator

The product has a lot of flexibility and customization. We acquired a facility that was using a...

Oct 2021
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Manager

Allscripts does some innovations well, but a lot of pieces of the product don't change. We feel like...

Oct 2021
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Manager

Like the rest of the country, Allscripts is struggling to have staff who provide support. When we...

Oct 2021
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Manager

There are some nuances that make TouchWorks EHR difficult to use in specific practices. We find...

Oct 2021
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Director

We are in the process of migrating away from the product. The system really needs a UI uplift badly....

Sep 2021
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Director

Allscripts nickel-and-dimes us when we want to create custom reports.

Sep 2021
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Director

The vendor's tech support people work remotely pretty often. It can sometimes be difficult to hear...

Sep 2021
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Director

We received more executive support in the past with on-site visits and things like that. I think...

Sep 2021
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Director

I don't think that Allscripts does the best job of understanding our network and setup because every...

Sep 2021
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Director

We have had a lot of opportunities to personalize and customize TouchWorks EHR. There is a similar...

Sep 2021
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Director

The only negative thing that I have to say about Allscripts is that they don't go back and make...

Sep 2021
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Director

There are minor functionalities in the solution that sometimes get lost in upgrades. For example, we...

Sep 2021
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Director

When we have a problem, the vendor's support is pretty good. Allscripts at least provides the tools...

Aug 2021
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Director

I would recommend the product with some caveats. For us, there are probably a lot of other choices....

Aug 2021
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Director

Frustrations aside, once we work through the bugs after an upgrade, the product does okay. The...

Aug 2021
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Director

The solution is okay, but its patient portal and some aspects of its digital front door and patient...

Aug 2021
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Director

A lot of Allscripts' updates are regulatory. A lot of their relatively minor updates for regulatory...

Aug 2021
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Director

The product works fine, but its underlying technology stack poses some challenges for us as far as...

Aug 2021
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Director

Allscripts' practice management system and TouchWorks EHR are the results of past acquisitions. The...

Aug 2021
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Director

I understand that new technology is always a challenge, but Allscripts is a little slow to the game...

Aug 2021
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Director

Price and value are always key components that vendors focus on. Allscripts is relatively in line...

Aug 2021
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Director

If we switch vendors in the next few years, there will be a lot of reasons for that change. Part of...

Aug 2021
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Director

Allscripts doesn't always meet our expected timelines.

Aug 2021
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Director

The solution's upgrades tend to be more challenging than we feel that they should be. Our most...

Aug 2021
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Director

Allscripts doesn't offer a lot of training unless we contract them and send people down. They don't...

Aug 2021
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Director

Allscripts does a couple of things really well with integration, but integration hasn't been a broad...

Aug 2021
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CTO

We are going to be shutting down TouchWorks EHR soon. The development has been slow, and the...

Aug 2021
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CTO

In years, there hasn't been a single invoice that we have gotten that we haven't had to contest. We...

Aug 2021
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CTO

Allscripts could do better by using fewer offshore support people that are just reading off a...

Aug 2021
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CTO

TouchWorks EHR has poor interaction with HIEs.

Aug 2021
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CIO

TouchWorks EHR is a pretty good ambulatory solution. As a standalone solution, it works. The...

Aug 2021
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Manager

The vendor is very innovative. They are at the top of the market. They know how a medical office...

Aug 2021
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Manager

We have some third-party vendors who we use. They work with us to help us implement other features...

Aug 2021
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Manager

We haven't missed any benefits. The vendor always brings things to the table for us to look at so...

Aug 2021
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Manager

TouchWorks EHR has helped us maintain our efficiency even with one of our latest upgrades. The...

Aug 2021
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Director

With TouchWorks EHR, we can find the patient data, so the data is in the chart. But when compared to...

Jul 2021
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Director

There are third-party integrations that Allscripts does, and whenever it involves a third party,...

Jul 2021
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Director

We have our own staff that does training for TouchWorks EHR, but Allscripts has trained our folks....

Jul 2021
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Director

We have meetings regularly with our account folks to hear what we are doing, what our issues are,...

Jul 2021
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Director

I have worked with multiple EHR vendors. I would tell others that this solution is tough to...

Jul 2021
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Director

It takes a lot to support the solution, but it gets the job done. In terms of tangible outcomes, we...

Jul 2021
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CIO

I would leave Allscripts if I had a choice. They don't have an end-to-end, complete offering like...

Jul 2021
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CIO

Allscripts keeps their timelines. There are always a couple of little errors or glitches here and...

Jul 2021
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CIO

Allscripts needs to hire more staff, retain staff, and work to integrate their staff more...

Jul 2021
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CIO

Allscripts' system is really stable and reliable.

Jul 2021
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CIO

Allscripts says their solutions are integrated, but they are not. If we make an improvement to one...

Jul 2021
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Director

Allscripts is very proactive about communicating when a system has gone down. They quickly send out...

Jul 2021
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Director

Allscripts doesn't have enough bandwidth for good support services. They are short on staff members,...

Jul 2021
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Director

Allscripts always delivers their latest and greatest half baked. When they deploy something new, it...

Jul 2021
||
(0)
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Director

Allscripts definitely nickel-and-dimes us. With the deployment of releases, the vendor ends up...

Jul 2021
||
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Director

The vendor's staff isn’t prepared for the implementations. Training doesn’t exist in the Allscripts...

Jul 2021
||
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Director

The architecture of the system integration is open. There is a developer program that we have taken...

Jul 2021
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Director

Allscripts offers support, but we don’t really get support. It is not helpful for me to log a case...

Jul 2021
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VP/Other Executive

TouchWorks EHR would be easier to use if it required fewer clicks. A lot of clicks are needed to...

Jun 2021
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VP/Other Executive

We have struggled and complained all the way up to Allscripts' executive level, but things still...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our relationship with Allscripts has been a little bumpy, but it is hard to say whether we would do...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Allscripts' development cycles and implementation have been lacking. It seems like we will go...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor is siloed. They don't communicate as well as we would hope. The quality control of their...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We may leave TouchWorks EHR for another EMR. That would be my choice. Another EMR would have better...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts has dropped a lot of balls and hasn't provided good service for us. Things have just...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have never had too many downtimes with the system's functionality. The providers seem to find the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Allscripts really doesn't do much with interoperability. TouchWorks EHR hasn't been my favorite...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product functionality comes out of the box. There isn't much we can do with anything else. We...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We touch base with some of Allscripts' lower-level support folks, but when we need something, it...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There have been a few situations where we have thought that something would be included, and then...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I never actually see any ongoing training. Allscripts has a train-the-trainer strategy where they...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

EMR companies like to talk about integration and interoperability but only insofar as they advance...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Allscripts' executives are pretty involved, at least while they are in the phase of getting us the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The system has a very good prescribing module. That is very helpful.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Very frequently, patients stop taking their medicine for one reason or another. When we discontinue...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The current system for trying to identify the care team is a pain. The functionality exists, but we...

Jun 2021
||
(0)
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 or  to see details.

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