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TouchWorks EHR
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User Commentary

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Manager

Allscripts does some innovations well, but a lot of pieces of the product don't change. We feel like...

Oct 2021
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Manager

Like the rest of the country, Allscripts is struggling to have staff who provide support. When we...

Oct 2021
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Manager

There are some nuances that make TouchWorks EHR difficult to use in specific practices. We find...

Oct 2021
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Director

We are in the process of migrating away from the product. The system really needs a UI uplift badly....

Sep 2021
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Director

Allscripts nickel-and-dimes us when we want to create custom reports.

Sep 2021
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Director

The vendor's tech support people work remotely pretty often. It can sometimes be difficult to hear...

Sep 2021
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Director

We received more executive support in the past with on-site visits and things like that. I think...

Sep 2021
||
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Director

I don't think that Allscripts does the best job of understanding our network and setup because every...

Sep 2021
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Director

We have had a lot of opportunities to personalize and customize TouchWorks EHR. There is a similar...

Sep 2021
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Director

The only negative thing that I have to say about Allscripts is that they don't go back and make...

Sep 2021
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Director

There are minor functionalities in the solution that sometimes get lost in upgrades. For example, we...

Sep 2021
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Director

When we have a problem, the vendor's support is pretty good. Allscripts at least provides the tools...

Aug 2021
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Director

I would recommend the product with some caveats. For us, there are probably a lot of other choices....

Aug 2021
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Director

Frustrations aside, once we work through the bugs after an upgrade, the product does okay. The...

Aug 2021
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Director

The solution is okay, but its patient portal and some aspects of its digital front door and patient...

Aug 2021
||
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Director

A lot of Allscripts' updates are regulatory. A lot of their relatively minor updates for regulatory...

Aug 2021
||
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Director

The product works fine, but its underlying technology stack poses some challenges for us as far as...

Aug 2021
||
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Director

Allscripts' practice management system and TouchWorks EHR are the results of past acquisitions. The...

Aug 2021
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Director

I understand that new technology is always a challenge, but Allscripts is a little slow to the game...

Aug 2021
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Director

Price and value are always key components that vendors focus on. Allscripts is relatively in line...

Aug 2021
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Director

If we switch vendors in the next few years, there will be a lot of reasons for that change. Part of...

Aug 2021
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Director

Allscripts doesn't always meet our expected timelines.

Aug 2021
||
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Director

The solution's upgrades tend to be more challenging than we feel that they should be. Our most...

Aug 2021
||
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Director

Allscripts doesn't offer a lot of training unless we contract them and send people down. They don't...

Aug 2021
||
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Director

Allscripts does a couple of things really well with integration, but integration hasn't been a broad...

Aug 2021
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CTO

We are going to be shutting down TouchWorks EHR soon. The development has been slow, and the...

Aug 2021
||
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CTO

In years, there hasn't been a single invoice that we have gotten that we haven't had to contest. We...

Aug 2021
||
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CTO

Allscripts could do better by using fewer offshore support people that are just reading off a...

Aug 2021
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CTO

TouchWorks EHR has poor interaction with HIEs.

Aug 2021
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CIO

TouchWorks EHR is a pretty good ambulatory solution. As a standalone solution, it works. The...

Aug 2021
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Manager

The vendor is very innovative. They are at the top of the market. They know how a medical office...

Aug 2021
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Manager

We have some third-party vendors who we use. They work with us to help us implement other features...

Aug 2021
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Manager

We haven't missed any benefits. The vendor always brings things to the table for us to look at so...

Aug 2021
||
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Manager

TouchWorks EHR has helped us maintain our efficiency even with one of our latest upgrades. The...

Aug 2021
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Director

With TouchWorks EHR, we can find the patient data, so the data is in the chart. But when compared to...

Jul 2021
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Director

There are third-party integrations that Allscripts does, and whenever it involves a third party,...

Jul 2021
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Director

We have our own staff that does training for TouchWorks EHR, but Allscripts has trained our folks....

Jul 2021
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Director

We have meetings regularly with our account folks to hear what we are doing, what our issues are,...

Jul 2021
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Director

I have worked with multiple EHR vendors. I would tell others that this solution is tough to...

Jul 2021
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Director

It takes a lot to support the solution, but it gets the job done. In terms of tangible outcomes, we...

Jul 2021
||
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CIO

I would leave Allscripts if I had a choice. They don't have an end-to-end, complete offering like...

Jul 2021
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CIO

Allscripts keeps their timelines. There are always a couple of little errors or glitches here and...

Jul 2021
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CIO

Allscripts needs to hire more staff, retain staff, and work to integrate their staff more...

Jul 2021
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CIO

Allscripts' system is really stable and reliable.

Jul 2021
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(0)
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CIO

Allscripts says their solutions are integrated, but they are not. If we make an improvement to one...

Jul 2021
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Director

Allscripts is very proactive about communicating when a system has gone down. They quickly send out...

Jul 2021
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Director

Allscripts doesn't have enough bandwidth for good support services. They are short on staff members,...

Jul 2021
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Director

Allscripts always delivers their latest and greatest half baked. When they deploy something new, it...

Jul 2021
||
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Director

Allscripts definitely nickel-and-dimes us. With the deployment of releases, the vendor ends up...

Jul 2021
||
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Director

The vendor's staff isn’t prepared for the implementations. Training doesn’t exist in the Allscripts...

Jul 2021
||
(0)
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Director

The architecture of the system integration is open. There is a developer program that we have taken...

Jul 2021
||
(0)
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Director

Allscripts offers support, but we don’t really get support. It is not helpful for me to log a case...

Jul 2021
||
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VP/Other Executive

TouchWorks EHR would be easier to use if it required fewer clicks. A lot of clicks are needed to...

Jun 2021
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VP/Other Executive

We have struggled and complained all the way up to Allscripts' executive level, but things still...

Jun 2021
||
(0)
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VP/Other Executive

Our relationship with Allscripts has been a little bumpy, but it is hard to say whether we would do...

Jun 2021
||
(0)
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VP/Other Executive

Allscripts' development cycles and implementation have been lacking. It seems like we will go...

Jun 2021
||
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VP/Other Executive

The vendor is siloed. They don't communicate as well as we would hope. The quality control of their...

Jun 2021
||
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Manager

We may leave TouchWorks EHR for another EMR. That would be my choice. Another EMR would have better...

Jun 2021
||
(0)
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Manager

Allscripts has dropped a lot of balls and hasn't provided good service for us. Things have just...

Jun 2021
||
(0)
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Manager

We have never had too many downtimes with the system's functionality. The providers seem to find the...

Jun 2021
||
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Manager

Allscripts really doesn't do much with interoperability. TouchWorks EHR hasn't been my favorite...

Jun 2021
||
(0)
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Manager

The product functionality comes out of the box. There isn't much we can do with anything else. We...

Jun 2021
||
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Manager

We touch base with some of Allscripts' lower-level support folks, but when we need something, it...

Jun 2021
||
(0)
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VP/Other Executive

There have been a few situations where we have thought that something would be included, and then...

Jun 2021
||
(0)
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VP/Other Executive

I never actually see any ongoing training. Allscripts has a train-the-trainer strategy where they...

Jun 2021
||
(0)
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VP/Other Executive

EMR companies like to talk about integration and interoperability but only insofar as they advance...

Jun 2021
||
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VP/Other Executive

Allscripts' executives are pretty involved, at least while they are in the phase of getting us the...

Jun 2021
||
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VP/Other Executive

The system has a very good prescribing module. That is very helpful.

Jun 2021
||
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VP/Other Executive

Very frequently, patients stop taking their medicine for one reason or another. When we discontinue...

Jun 2021
||
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VP/Other Executive

The current system for trying to identify the care team is a pain. The functionality exists, but we...

Jun 2021
||
(0)
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Manager

I like the TouchWorks EHR product, but I wish that we could upgrade to a more streamlined version....

May 2021
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Manager

We have an internal person who does the training. Usually, we don't get any training from...

May 2021
||
(0)
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Manager

Allscripts will notice things, such as the latest situation with COVID-19. They make sure to push...

May 2021
||
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Director

The system just doesn't seem like it's from the 21st century. We have been on TouchWorks EHR for so...

May 2021
||
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Manager

TouchWorks EHR is a reliable system that is fully embedded in our ambulatory practices. It feeds our...

Mar 2021
||
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Manager

TouchWorks EHR is a very overpriced system. The price is the main thing that I don’t like about the...

Mar 2021
||
(0)
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Manager

Allscripts hasn’t kept promises around some functionality we need to be working on. That is...

Mar 2021
||
(0)
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Manager

Allscripts nickel-and-dimes us. Anything that we need, even if it is something very simple, ends up...

Mar 2021
||
(0)
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Manager

We haven’t had training in a while, but looking back, we have had some good training, and we have...

Mar 2021
||
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Manager

In generalities, the product works as promoted. With specific things, it does not. The general...

Mar 2021
||
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Manager

Allscripts is pretty far behind with integration. They give us the basics to meet the guidelines...

Mar 2021
||
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Manager

One problem that we have is with adding additional services to TouchWorks EHR. That is an obstacle...

Mar 2021
||
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Manager

Allscripts could answer or follow up on tickets more quickly. They could function more consistently....

Mar 2021
||
(0)
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Manager

Allscripts doesn't do a great job of delivering new technology. When we try to present things that...

Mar 2021
||
(0)
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Manager

We encourage patients to access the portal. They keep track of their blood pressure, but we can't...

Mar 2021
||
(0)
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VP/Other Executive

We have been really dissatisfied with the product, but our dissatisfaction is caused by a specific...

Mar 2021
||
(0)
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VP/Other Executive

We recently converted to a new version of TouchWorks EHR, so it is a web-based platform now. Right...

Mar 2021
||
(0)
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VP/Other Executive

Right now, I don't even want to find out whether TouchWorks EHR has all the functions and...

Mar 2021
||
(0)
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VP/Other Executive

I am probably not even close to being Allscripts' biggest customer. I am only using one of their...

Mar 2021
||
(0)
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VP/Other Executive

Allscripts does pretty good in terms of interoperability. They have had their APIs for a long time....

Mar 2021
||
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VP/Other Executive

Usually, either the vendors charge an excessive maintenance fee but the upgrades are included, or...

Feb 2021
||
(0)
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VP/Other Executive

TouchWorks EHR works really well for us. We have customized the system beautifully. To throw the...

Feb 2021
||
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VP/Other Executive

Allscripts is really good at delivering new technology. MIPS is an excellent example of that....

Feb 2021
||
(0)
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VP/Other Executive

Allscripts' support is very difficult. We open a case, and then nobody looks at it. Allscripts...

Feb 2021
||
(0)
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Manager

Allscripts always has a lot of churn, and every time we have to make a change, there is a lot of...

Jan 2021
||
(0)
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Manager

Allscripts' relationship can always be worked on. The quality of service can be addressed. The...

Jan 2021
||
(0)
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Manager

We do have a relationship with Allscripts. We are getting data sometimes, and we have to pull the...

Jan 2021
||
(0)
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Manager

For the training, we had to go online and learn ourselves. There are not many experts training...

Jan 2021
||
(0)
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Manager

Allscripts is not willing to program their giant system to meet the needs of small organizations...

Jan 2021
||
(0)
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Manager

We have a good support person at Allscripts who works with some of the support, but that person’s...

Jan 2021
||
(0)
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Manager

The tool has worked well for the clinic over the years; however, the ideal solution would be...

Jan 2021
||
(0)
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Manager

Allscripts' upgrade team, the management at the top, and their design team seem to think that it is...

Jan 2021
||
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Manager

In the past 12–18 months, we have seen more of a tendency with Allscripts to charge more for little...

Jan 2021
||
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Manager

The challenge with TouchWorks EHR is that if we get a highly-qualified technical person to assist us...

Jan 2021
||
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CIO

Our most recent upgrade was much better than any of our prior upgrades. We had more support, and an...

Jan 2021
||
(0)
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CIO

The biggest thing with our most recent upgrade was implementing the Active Directory Federation...

Jan 2021
||
(0)
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CIO

The product has been good, and we would purchase it again. But our environment has changed, so our...

Jan 2021
||
(0)
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CIO

Allscripts is getting better at keeping their promises. There was a time when we had some challenges...

Jan 2021
||
(0)
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CIO

Allscripts is getting better at not charging for every little thing. All IT vendors kind of...

Jan 2021
||
(0)
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CIO

We had on-site help with the training for the most recent upgrade. People went over the new...

Jan 2021
||
(0)
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CIO

The big thing that we have integrated is our specialty system. The integration works fine with the...

Jan 2021
||
(0)
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CIO

Our providers have been very pleased with the new version. There is a new layout, but our users have...

Jan 2021
||
(0)
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CIO

One of the patches that we have had since the go-live broke the document-signing feature. When...

Jan 2021
||
(0)
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CIO

I don't see our satisfaction getting worse over the next 12 months. If Allscripts could interface...

Jan 2021
||
(0)
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Director

If the product is working as it is supposed to, then the top three things I want the vendor to focus...

Jan 2021
||
(0)
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Director

The ease of use of the system is alright. There could definitely be some improvements in product...

Jan 2021
||
(0)
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Director

I would really like to see the vendor work on their integration with other vendors. Other vendors...

Jan 2021
||
(0)
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Director

The vendor avoids nickel-and-diming, but part of that is because we have to do so much ourselves....

Jan 2021
||
(0)
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Director

For a clinic of our size, I would recommend the product. The system can be a good fit and not a...

Jan 2021
||
(0)
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Director

There is not enough integration for sharing information between facilities and providers. I feel as...

Jan 2021
||
(0)
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Director

We looked at another vendor's system. We looked at the pricing and considered moving to that...

Jan 2021
||
(0)
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VP/Other Executive

The regulatory team at Allscripts is very strong. They are on top of all the regulations, including...

Jan 2021
||
(0)
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VP/Other Executive

TouchWorks EHR is highly customizable. I wish every vendor would let us customize and personalize...

Jan 2021
||
(0)
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VP/Other Executive

Allscripts is eroding away and has been forever. It is sad but inevitable. They just aren’t keeping...

Jan 2021
||
(0)
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CNIO

We use Allscripts as our primary support. We outsource the care and feeding of the EHR to them....

Jan 2021
||
(0)
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CNIO

I wouldn't say that Allscripts' system is perfect. No EHR is perfect. But Allscripts' system...

Jan 2021
||
(0)
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CNIO

Users have the ability to create their own views. They don't change the programming per se; they...

Jan 2021
||
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Physician

To my complete surprise, Allscripts has been on top of everything with COVID-19. We didn't use some...

Dec 2020
||
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Physician

We just did the latest upgrade, and from what I understand, Allscripts is probably one of the first...

Dec 2020
||
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Physician

The vendor nickel-and-dimes us a little bit, but a lot of the time, that is due to a lack of...

Dec 2020
||
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Physician

The latest upgrade was tough because it was huge, but the vendor's responsiveness has been...

Dec 2020
||
(0)
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Physician

The vendor trains our EMR people very well. I have not been displeased with the training at all. It...

Dec 2020
||
(0)
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Physician

Allscript's level of executive involvement is very high. That is what has been phenomenal throughout...

Dec 2020
||
(0)
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Physician

With what I see coming with the next upgrade, I hope our level of satisfaction will be higher in a...

Dec 2020
||
(0)
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CIO

Allscripts is going through a number of changes as an organization, and it is impacting the support...

Dec 2020
||
(0)
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Physician

Everybody has been complaining about TouchWorks EHR for a while, but it hasn't been like we were...

Dec 2020
||
(0)
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Physician

TouchWorks EHR is basically the same product today that we had over 10 years ago. I haven't seen...

Dec 2020
||
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Director

Allscripts is doing better lately at being proactive on the TouchWorks EHR side. We are pretty...

Dec 2020
||
(0)
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Director

Allscripts nickel-and-dimes. Our sales representative is really good about making sure we budget...

Dec 2020
||
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Director

Allscripts’ training is pretty good, but we would like to see more offerings for training. Their...

Dec 2020
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Director

Allscripts’ support is a little less responsive with TouchWorks EHR. Oftentimes, if we need...

Dec 2020
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Director

Allscripts doesn’t do much with integration for TouchWorks EHR, and they don’t have great support...

Dec 2020
||
(0)
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Director

Our users get a little frustrated with TouchWorks EHR. It seems less flexible than the Sunrise...

Dec 2020
||
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Director

Allscripts tries to keep up with promoting interoperability, but they don’t offer much support to...

Dec 2020
||
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Manager

We are getting an upgrade for this product. I am hopeful that the upgrade will be better than what...

Nov 2020
||
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Manager

I don't see why this product wouldn't be part of our long-term plans. I don't think there is any way...

Nov 2020
||
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Manager

I have never seen Allscripts' support be proactive. The vendor needs to work on patient-centered...

Nov 2020
||
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Director

Overall, TouchWorks EHR is not bad. I have seen some other products that are a lot farther behind...

Nov 2020
||
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Director

The disappointing part of Allscripts is that we can't enter discrete data in an easier format. That...

Nov 2020
||
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Director

In terms of support, a lot of the low-hanging fruit gets fixed by Allscripts. A lot of the difficult...

Nov 2020
||
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Director

Allscripts has an enhancement area where we can log in and create an enhancement. The way it used to...

Nov 2020
||
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Director

TouchWorks EHR is a good product. However, Allscripts falls behind compared to other vendors,...

Oct 2020
||
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Director

Our physicians' satisfaction with TouchWorks EHR depends on the person. The physicians who have been...

Oct 2020
||
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Director

Allscripts really wants to do a good job. They try. Our relationship with the vendor is good. We...

Oct 2020
||
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Director

We do almost everything for this system by ourselves. We have our own technical team that does a lot...

Oct 2020
||
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Director

There are areas that Allscripts doesn't support, like surgery centers and ophthalmology. We need...

Oct 2020
||
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VP/Other Executive

We haven’t needed a whole lot from Allscripts through the COVID-19 crisis. The whole world is shut...

Oct 2020
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VP/Other Executive

Allscripts still struggles with support. They have been that way since day one. They also struggle...

Oct 2020
||
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VP/Other Executive

Allscripts is suffering from overworking their people and from allocation of resources. Once we get...

Oct 2020
||
(0)
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VP/Other Executive

We spend a lot of time customizing TouchWorks EHR for our use and perfecting the workflows, but it...

Oct 2020
||
(0)
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VP/Other Executive

The integration is excellent. That was one of the reasons we bought the system. It has open...

Oct 2020
||
(0)
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VP/Other Executive

Allscripts buys a company and doesn’t integrate the company’s system fully with their own, but they...

Oct 2020
||
(0)
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VP/Other Executive

Allscripts is proactive in selling. I don’t know that they are proactive in solving problems. My...

Oct 2020
||
(0)
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VP/Other Executive

The executive involvement with Allscripts has gotten better. The executives ramp things up more...

Oct 2020
||
(0)
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VP/Other Executive

I couldn’t survive MIPS without the system. It has very sophisticated reports. As there are MIPS...

Oct 2020
||
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