TouchWorks EHR Comments

 
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Interoperability 2019: Vendor Success in Making Outside Data Usable
Interoperability 2019:
Vendor Success in Making Outside Data Usable
February 2019
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Interoperability 2018: Real Progress with Patient-Record Sharing via CommonWell and Carequality
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Current Time Inside Cache Tag Helper: 11/27/2020 5:04:47 PM and Model.EvProductId = 1614

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User Commentary

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Manager

Future Outlook

We are getting an upgrade for this product. I am hopeful that the upgrade will be better than what...

Nov 2020
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Manager

Functionality and Upgrades

I don't see why this product wouldn't be part of our long-term plans. I don't think there is any way...

Nov 2020
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Manager

Service and Support

I have never seen Allscripts' support be proactive. The vendor needs to work on patient-centered...

Nov 2020
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Director

Functionality and Upgrades

Overall, TouchWorks EHR is not bad. I have seen some other products that are a lot farther behind...

Nov 2020
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Director

Functionality and Upgrades

The disappointing part of Allscripts is that we can't enter discrete data in an easier format. That...

Nov 2020
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Director

Functionality and Upgrades

In terms of support, a lot of the low-hanging fruit gets fixed by Allscripts. A lot of the difficult...

Nov 2020
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Director

Other Observations & Comments

Allscripts has an enhancement area where we can log in and create an enhancement. The way it used to...

Nov 2020
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Director

Interfacing and Integration

TouchWorks EHR is a good product. However, Allscripts falls behind compared to other vendors,...

Oct 2020
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Director

Functionality and Upgrades

Our physicians' satisfaction with TouchWorks EHR depends on the person. The physicians who have been...

Oct 2020
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Director

Relationship

Allscripts really wants to do a good job. They try. Our relationship with the vendor is good. We...

Oct 2020
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Director

Service and Support

We do almost everything for this system by ourselves. We have our own technical team that does a lot...

Oct 2020
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Director

Functionality and Upgrades

There are areas that Allscripts doesn't support, like surgery centers and ophthalmology. We need...

Oct 2020
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VP/Other Executive

Other Observations & Comments

We haven’t needed a whole lot from Allscripts through the COVID-19 crisis. The whole world is shut...

Oct 2020
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VP/Other Executive

Service and Support

Allscripts still struggles with support. They have been that way since day one. They also struggle...

Oct 2020
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VP/Other Executive

Service and Support

Allscripts is suffering from overworking their people and from allocation of resources. Once we get...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

We spend a lot of time customizing TouchWorks EHR for our use and perfecting the workflows, but it...

Oct 2020
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VP/Other Executive

Interfacing and Integration

The integration is excellent. That was one of the reasons we bought the system. It has open...

Oct 2020
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VP/Other Executive

Relationship

Allscripts buys a company and doesn’t integrate the company’s system fully with their own, but they...

Oct 2020
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VP/Other Executive

Relationship

Allscripts is proactive in selling. I don’t know that they are proactive in solving problems. My...

Oct 2020
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VP/Other Executive

Relationship

The executive involvement with Allscripts has gotten better. The executives ramp things up more...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

I couldn’t survive MIPS without the system. It has very sophisticated reports. As there are MIPS...

Oct 2020
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Director

Interfacing and Integration

Interoperability was a big issue between TouchWorks EHR and our other system. We were promised some...

Oct 2020
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Director

Implementation and Training

We provide ongoing training ourselves. Allscripts trained only a select number of physicians, and...

Oct 2020
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Director

Lessons Learned

We wouldn’t buy the version we are on again, but we haven’t been on the newest technology that...

Oct 2020
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Director

Functionality and Upgrades

We have had upgrades in the last year or two, and they have gone very smoothly. Our team here has...

Oct 2020
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Director

Relationship

One of our executives and Paul Black have a relationship. Because of that relationship, I don’t...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

I would have hoped to have seen a lot better ease of use throughout the product. There are a lot of...

Oct 2020
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Director

Relationship

The vendor knows we are going to another vendor, but we have been contractually engaged with them to...

Oct 2020
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Director

Other Observations & Comments

We hope that we don't get penalized for not moving to the latest version of the product. We really...

Oct 2020
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Director

Service and Support

The vendor was supportive with COVID-19. We did a lot with video, and the vendor really did a lot of...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

I spend all of my time in healthcare IT. There are three big needs in HIT for clinicians: better...

Oct 2020
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Director

Functionality and Upgrades

Over the next 10–15 years, I fear that there is going to be such a shortage of primary care...

Oct 2020
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Physician

ROI / Cost (care and feeding)

I am using every bit of my energy to convince my company to switch products. Allscripts charges for...

Sep 2020
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Physician

Service and Support

I suspect that the vendor supported us during the COVID-19 crisis because some codes got added to...

Sep 2020
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Physician

Interfacing and Integration

Integration is probably the worst thing with Allscripts because the system doesn't integrate with...

Sep 2020
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Physician

Functionality and Upgrades

Unfortunately, Allscripts has told us that we can't take the upgrades because they won't work for...

Sep 2020
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Director

Service and Support

There continues to be errors with Allscripts' support. The support people are better than other...

Sep 2020
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Physician

Functionality and Upgrades

I have used two Allscripts products. My group was on Professional EHR for a while, and that wasn't...

Sep 2020
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Director

Functionality and Upgrades

We are moving away from TouchWorks EHR because we want to be more patient-centric. There is a...

Sep 2020
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Director

Technology

The vendor really stepped up their game during COVID-19 in terms of delivering new technology that...

Sep 2020
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Physician

Relationship

Allscripts sends a team of executives out to our organizations regularly, so I have gotten to meet...

Sep 2020
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Physician

Functionality and Upgrades

I despise Allscripts. I find TouchWorks EHR to be a dysfunctional product that has extremely poor...

Sep 2020
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CEO/President

Functionality and Upgrades

We don't know whether Allscripts will be part of our long-term plans. Some of our locations use...

Sep 2020
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CEO/President

Service and Support

Allscripts promises things they don't deliver. Allscripts is very slow at addressing changes that...

Sep 2020
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CEO/President

Functionality and Upgrades

I haven't heard too many negatives about Allscripts' upgrades, but I have heard about issues with...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

Sometimes I don't know what is coming in the new Allscripts upgrades. One of the last two upgrades...

Sep 2020
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VP/Other Executive

Service and Support

Allscripts is not as good at providing support as they are at doing other things. We will put in a...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

I do recommend the system. The only reason I would potentially not would be if there were something...

Sep 2020
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VP/Other Executive

Future Outlook

Allscripts is part of my short-term plan. I suppose Allscripts is part of our long-term plan unless...

Sep 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Allscripts is pretty good at driving tangible outcomes. Allscripts is spot on. I have zero...

Sep 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Allscripts has other things that might meet my needs, but I have not been willing to pay for those...

Sep 2020
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CMIO

Technology

We did our own usability testing for Allscripts, and they scored about 40%. That is based on...

Sep 2020
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CMIO

Service and Support

Because of COVID-19, there were many regulations that were relaxed. We had to develop our own...

Sep 2020
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CMIO

Functionality and Upgrades

We had a couple of near-death experiences with Allscripts when it came to upgrades. We would take...

Sep 2020
 Helpful

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CMIO

Service and Support

Allscripts' A team is not so good. With the people that we speak with from Allscripts, we are always...

Sep 2020
 Helpful

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CMIO

Interfacing and Integration

With TouchWorks EHR, there is one-click access to our local HIE, and that is about the only thing we...

Sep 2020
 Helpful

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VP/Other Executive

Service and Support

We were sticking with Allscripts through an upgrade, but as that transition and project dragged on,...

Aug 2020
 Helpful

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VP/Other Executive

Relationship

The problem wasn't that Allscripts wasn't flexible throughout COVID-19, but they didn't offer us the...

Aug 2020
 Helpful

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VP/Other Executive

Relationship

Allscripts is still challenging to work with; they are still able to be distracted. I get frustrated...

Aug 2020
 Helpful

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VP/Other Executive

Future Outlook

We have been able to do something that took years of negotiation. I think we have a better seat at...

Aug 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

Allscripts hasn't been too good at supporting us through COVID-19 on the financial side. Allscripts...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

The system is pretty straightforward for the end users. I would give the vendor a good rating for...

Aug 2020
 Helpful

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Manager

Service and Support

We had no issues with the vendor during the COVID-19 crisis. Allscripts did an excellent job. We...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The technology does a good job of supporting patient-centered care. We have built our workflows...

Aug 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing. We usually get a quote up front, and Allscripts...

Aug 2020
 Helpful

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Manager

Implementation and Training

The vendor's implementation service teams are very thorough, and the teams do a good job. They are...

Aug 2020
 Helpful

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Manager

Implementation and Training

We do a lot of integrations that are unrelated to the product, but the vendor does a pretty good job...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

The system runs all the time and doesn't really break. There are sometimes errors and issues that...

Aug 2020
 Helpful

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Manager

Technology

The vendor does a good job of delivering new technology. The vendor takes the initiative and makes...

Aug 2020
 Helpful

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Manager

Service and Support

The vendor's support is okay. When we need the vendor, they are there for us, but sometimes the...

Aug 2020
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Manager

Service and Support

The vendor's support for day-to-day questions can be a little weak at times. There are people that...

Aug 2020
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Manager

Functionality and Upgrades

Driving tangible outcomes could mean a lot of different things to a lot of different people. For our...

Aug 2020
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Manager

ROI / Cost (care and feeding)

We have received our money's worth on the product. We get good value for what we pay. The product is...

Aug 2020
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Manager

Functionality and Upgrades

The system is more dated than some of the vendor's other systems. To the vendor's credit, they are...

Aug 2020
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Manager

Technology

The lack of customization and flexibility in the product really burns the vendor across the board. I...

Aug 2020
 Helpful

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CIO

Functionality and Upgrades

I will cut right to the chase. I wouldn’t buy any of Allscripts’ products again. I have been around...

Jul 2020
 Helpful

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Director

Interfacing and Integration

Allscripts continues to develop and improve in terms of interoperability. Other vendors we work with...

Jun 2020
 Helpful

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CMIO

Functionality and Upgrades

The product hasn't really changed a whole lot in terms of ease of use and new features. We have seen...

Jun 2020
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CTO

Service and Support

If I had to make the choice, I wouldn't choose Allscripts again. Now that we have worked with both...

Jun 2020
 Helpful

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CTO

Relationship

The support for implementations and upgrades is mostly outsourced to India. Allscripts isn't...

Jun 2020
 Helpful

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CTO

Functionality and Upgrades

Allscripts' ability to meet our needs is dropping. The vendor is staying compliant, and they do help...

Jun 2020