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TouchWorks EHR Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
With TouchWorks EHR, we can find the patient data, so the data is in the chart. But when compared to...
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Director
There are third-party integrations that Allscripts does, and whenever it involves a third party,...
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Director
We have our own staff that does training for TouchWorks EHR, but Allscripts has trained our folks....
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Director
We have meetings regularly with our account folks to hear what we are doing, what our issues are,...
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Director
I have worked with multiple EHR vendors. I would tell others that this solution is tough to...
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Director
It takes a lot to support the solution, but it gets the job done. In terms of tangible outcomes, we...
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CIO
I would leave Allscripts if I had a choice. They don't have an end-to-end, complete offering like...
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CIO
Allscripts keeps their timelines. There are always a couple of little errors or glitches here and...
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CIO
Allscripts needs to hire more staff, retain staff, and work to integrate their staff more...
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CIO
Allscripts' system is really stable and reliable.
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CIO
Allscripts says their solutions are integrated, but they are not. If we make an improvement to one...
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Director
Allscripts is very proactive about communicating when a system has gone down. They quickly send out...
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Director
Allscripts doesn't have enough bandwidth for good support services. They are short on staff members,...
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Director
Allscripts always delivers their latest and greatest half baked. When they deploy something new, it...
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Director
Allscripts definitely nickel-and-dimes us. With the deployment of releases, the vendor ends up...
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Director
The vendor's staff isn’t prepared for the implementations. Training doesn’t exist in the Allscripts...
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Director
The architecture of the system integration is open. There is a developer program that we have taken...
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Director
Allscripts offers support, but we don’t really get support. It is not helpful for me to log a case...
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VP/Other Executive
TouchWorks EHR would be easier to use if it required fewer clicks. A lot of clicks are needed to...
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VP/Other Executive
We have struggled and complained all the way up to Allscripts' executive level, but things still...
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VP/Other Executive
Our relationship with Allscripts has been a little bumpy, but it is hard to say whether we would do...
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VP/Other Executive
Allscripts' development cycles and implementation have been lacking. It seems like we will go...
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VP/Other Executive
The vendor is siloed. They don't communicate as well as we would hope. The quality control of their...
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Manager
We may leave TouchWorks EHR for another EMR. That would be my choice. Another EMR would have better...
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Manager
Allscripts has dropped a lot of balls and hasn't provided good service for us. Things have just...
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Manager
We have never had too many downtimes with the system's functionality. The providers seem to find the...
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Manager
Allscripts really doesn't do much with interoperability. TouchWorks EHR hasn't been my favorite...
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Manager
The product functionality comes out of the box. There isn't much we can do with anything else. We...
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Manager
We touch base with some of Allscripts' lower-level support folks, but when we need something, it...
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VP/Other Executive
There have been a few situations where we have thought that something would be included, and then...
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VP/Other Executive
I never actually see any ongoing training. Allscripts has a train-the-trainer strategy where they...
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VP/Other Executive
EMR companies like to talk about integration and interoperability but only insofar as they advance...
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VP/Other Executive
Allscripts' executives are pretty involved, at least while they are in the phase of getting us the...
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VP/Other Executive
The system has a very good prescribing module. That is very helpful.
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VP/Other Executive
Very frequently, patients stop taking their medicine for one reason or another. When we discontinue...
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VP/Other Executive
The current system for trying to identify the care team is a pain. The functionality exists, but we...
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Manager
I like the TouchWorks EHR product, but I wish that we could upgrade to a more streamlined version....
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Manager
We have an internal person who does the training. Usually, we don't get any training from...
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Manager
Allscripts will notice things, such as the latest situation with COVID-19. They make sure to push...
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Director
The system just doesn't seem like it's from the 21st century. We have been on TouchWorks EHR for so...
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Manager
TouchWorks EHR is a reliable system that is fully embedded in our ambulatory practices. It feeds our...
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Manager
TouchWorks EHR is a very overpriced system. The price is the main thing that I don’t like about the...
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Manager
Allscripts hasn’t kept promises around some functionality we need to be working on. That is...
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Manager
Allscripts nickel-and-dimes us. Anything that we need, even if it is something very simple, ends up...
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Manager
We haven’t had training in a while, but looking back, we have had some good training, and we have...
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Manager
In generalities, the product works as promoted. With specific things, it does not. The general...
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Manager
Allscripts is pretty far behind with integration. They give us the basics to meet the guidelines...
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Manager
One problem that we have is with adding additional services to TouchWorks EHR. That is an obstacle...
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Manager
Allscripts could answer or follow up on tickets more quickly. They could function more consistently....
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Manager
Allscripts doesn't do a great job of delivering new technology. When we try to present things that...
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Manager
We encourage patients to access the portal. They keep track of their blood pressure, but we can't...
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VP/Other Executive
We have been really dissatisfied with the product, but our dissatisfaction is caused by a specific...
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VP/Other Executive
We recently converted to a new version of TouchWorks EHR, so it is a web-based platform now. Right...
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VP/Other Executive
Right now, I don't even want to find out whether TouchWorks EHR has all the functions and...
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VP/Other Executive
I am probably not even close to being Allscripts' biggest customer. I am only using one of their...
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VP/Other Executive
Allscripts does pretty good in terms of interoperability. They have had their APIs for a long time....
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VP/Other Executive
Usually, either the vendors charge an excessive maintenance fee but the upgrades are included, or...
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VP/Other Executive
TouchWorks EHR works really well for us. We have customized the system beautifully. To throw the...
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VP/Other Executive
Allscripts is really good at delivering new technology. MIPS is an excellent example of that....
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VP/Other Executive
Allscripts' support is very difficult. We open a case, and then nobody looks at it. Allscripts...
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Manager
Allscripts always has a lot of churn, and every time we have to make a change, there is a lot of...
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Manager
Allscripts' relationship can always be worked on. The quality of service can be addressed. The...
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Manager
We do have a relationship with Allscripts. We are getting data sometimes, and we have to pull the...
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Manager
For the training, we had to go online and learn ourselves. There are not many experts training...
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Manager
Allscripts is not willing to program their giant system to meet the needs of small organizations...
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Manager
We have a good support person at Allscripts who works with some of the support, but that person’s...
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Manager
The tool has worked well for the clinic over the years; however, the ideal solution would be...
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Manager
Allscripts' upgrade team, the management at the top, and their design team seem to think that it is...
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Manager
In the past 12–18 months, we have seen more of a tendency with Allscripts to charge more for little...
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Manager
The challenge with TouchWorks EHR is that if we get a highly-qualified technical person to assist us...
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CIO
Our most recent upgrade was much better than any of our prior upgrades. We had more support, and an...
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CIO
The biggest thing with our most recent upgrade was implementing the Active Directory Federation...
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CIO
The product has been good, and we would purchase it again. But our environment has changed, so our...
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CIO
Allscripts is getting better at keeping their promises. There was a time when we had some challenges...
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CIO
Allscripts is getting better at not charging for every little thing. All IT vendors kind of...
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CIO
We had on-site help with the training for the most recent upgrade. People went over the new...
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CIO
The big thing that we have integrated is our specialty system. The integration works fine with the...
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CIO
Our providers have been very pleased with the new version. There is a new layout, but our users have...
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CIO
One of the patches that we have had since the go-live broke the document-signing feature. When...
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CIO
I don't see our satisfaction getting worse over the next 12 months. If Allscripts could interface...
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Director
If the product is working as it is supposed to, then the top three things I want the vendor to focus...
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Director
The ease of use of the system is alright. There could definitely be some improvements in product...
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Director
I would really like to see the vendor work on their integration with other vendors. Other vendors...
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Director
The vendor avoids nickel-and-diming, but part of that is because we have to do so much ourselves....
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Director
For a clinic of our size, I would recommend the product. The system can be a good fit and not a...
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Director
There is not enough integration for sharing information between facilities and providers. I feel as...
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Director
We looked at another vendor's system. We looked at the pricing and considered moving to that...
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VP/Other Executive
The regulatory team at Allscripts is very strong. They are on top of all the regulations, including...
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VP/Other Executive
TouchWorks EHR is highly customizable. I wish every vendor would let us customize and personalize...
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VP/Other Executive
Allscripts is eroding away and has been forever. It is sad but inevitable. They just aren’t keeping...
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CNIO
We use Allscripts as our primary support. We outsource the care and feeding of the EHR to them....
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CNIO
I wouldn't say that Allscripts' system is perfect. No EHR is perfect. But Allscripts' system...
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CNIO
Users have the ability to create their own views. They don't change the programming per se; they...
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Physician
To my complete surprise, Allscripts has been on top of everything with COVID-19. We didn't use some...
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Physician
We just did the latest upgrade, and from what I understand, Allscripts is probably one of the first...
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Physician
The vendor nickel-and-dimes us a little bit, but a lot of the time, that is due to a lack of...
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Physician
The latest upgrade was tough because it was huge, but the vendor's responsiveness has been...
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Physician
The vendor trains our EMR people very well. I have not been displeased with the training at all. It...
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Physician
Allscript's level of executive involvement is very high. That is what has been phenomenal throughout...
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Physician
With what I see coming with the next upgrade, I hope our level of satisfaction will be higher in a...
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CIO
Allscripts is going through a number of changes as an organization, and it is impacting the support...
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Physician
Everybody has been complaining about TouchWorks EHR for a while, but it hasn't been like we were...
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Physician
TouchWorks EHR is basically the same product today that we had over 10 years ago. I haven't seen...
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Director
Allscripts is doing better lately at being proactive on the TouchWorks EHR side. We are pretty...
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Director
Allscripts nickel-and-dimes. Our sales representative is really good about making sure we budget...
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Director
Allscripts’ training is pretty good, but we would like to see more offerings for training. Their...
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Director
Allscripts’ support is a little less responsive with TouchWorks EHR. Oftentimes, if we need...
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Director
Allscripts doesn’t do much with integration for TouchWorks EHR, and they don’t have great support...
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Director
Our users get a little frustrated with TouchWorks EHR. It seems less flexible than the Sunrise...
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Director
Allscripts tries to keep up with promoting interoperability, but they don’t offer much support to...
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Manager
We are getting an upgrade for this product. I am hopeful that the upgrade will be better than what...
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Manager
I don't see why this product wouldn't be part of our long-term plans. I don't think there is any way...
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Manager
I have never seen Allscripts' support be proactive. The vendor needs to work on patient-centered...
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Director
Overall, TouchWorks EHR is not bad. I have seen some other products that are a lot farther behind...
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Director
The disappointing part of Allscripts is that we can't enter discrete data in an easier format. That...
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Director
In terms of support, a lot of the low-hanging fruit gets fixed by Allscripts. A lot of the difficult...
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Director
Allscripts has an enhancement area where we can log in and create an enhancement. The way it used to...
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Director
TouchWorks EHR is a good product. However, Allscripts falls behind compared to other vendors,...
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Director
Our physicians' satisfaction with TouchWorks EHR depends on the person. The physicians who have been...
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Director
Allscripts really wants to do a good job. They try. Our relationship with the vendor is good. We...
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Director
We do almost everything for this system by ourselves. We have our own technical team that does a lot...
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Director
There are areas that Allscripts doesn't support, like surgery centers and ophthalmology. We need...
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VP/Other Executive
We haven’t needed a whole lot from Allscripts through the COVID-19 crisis. The whole world is shut...
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VP/Other Executive
Allscripts still struggles with support. They have been that way since day one. They also struggle...
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VP/Other Executive
Allscripts is suffering from overworking their people and from allocation of resources. Once we get...
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VP/Other Executive
We spend a lot of time customizing TouchWorks EHR for our use and perfecting the workflows, but it...
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VP/Other Executive
The integration is excellent. That was one of the reasons we bought the system. It has open...
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VP/Other Executive
Allscripts buys a company and doesn’t integrate the company’s system fully with their own, but they...
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VP/Other Executive
Allscripts is proactive in selling. I don’t know that they are proactive in solving problems. My...
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VP/Other Executive
The executive involvement with Allscripts has gotten better. The executives ramp things up more...
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VP/Other Executive
I couldn’t survive MIPS without the system. It has very sophisticated reports. As there are MIPS...
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Director
Interoperability was a big issue between TouchWorks EHR and our other system. We were promised some...
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Director
We provide ongoing training ourselves. Allscripts trained only a select number of physicians, and...
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Director
We wouldn’t buy the version we are on again, but we haven’t been on the newest technology that...
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Director
We have had upgrades in the last year or two, and they have gone very smoothly. Our team here has...
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Director
One of our executives and Paul Black have a relationship. Because of that relationship, I don’t...
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Director
I would have hoped to have seen a lot better ease of use throughout the product. There are a lot of...
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Director
The vendor knows we are going to another vendor, but we have been contractually engaged with them to...
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Director
We hope that we don't get penalized for not moving to the latest version of the product. We really...
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Director
The vendor was supportive with COVID-19. We did a lot with video, and the vendor really did a lot of...
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Director
I spend all of my time in healthcare IT. There are three big needs in HIT for clinicians: better...
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Director
Over the next 10–15 years, I fear that there is going to be such a shortage of primary care...
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Physician
I am using every bit of my energy to convince my company to switch products. Allscripts charges for...
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Physician
I suspect that the vendor supported us during the COVID-19 crisis because some codes got added to...
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Physician
Integration is probably the worst thing with Allscripts because the system doesn't integrate with...
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Physician
Unfortunately, Allscripts has told us that we can't take the upgrades because they won't work for...
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Director
There continues to be errors with Allscripts' support. The support people are better than other...
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Physician
I have used two Allscripts products. My group was on Professional EHR for a while, and that wasn't...
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Director
We are moving away from TouchWorks EHR because we want to be more patient-centric. There is a...
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Director
The vendor really stepped up their game during COVID-19 in terms of delivering new technology that...
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Physician
Allscripts sends a team of executives out to our organizations regularly, so I have gotten to meet...
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Physician
I despise Allscripts. I find TouchWorks EHR to be a dysfunctional product that has extremely poor...
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CEO/President
We don't know whether Allscripts will be part of our long-term plans. Some of our locations use...
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CEO/President
Allscripts promises things they don't deliver. Allscripts is very slow at addressing changes that...
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CEO/President
I haven't heard too many negatives about Allscripts' upgrades, but I have heard about issues with...
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VP/Other Executive
Sometimes I don't know what is coming in the new Allscripts upgrades. One of the last two upgrades...
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VP/Other Executive
Allscripts is not as good at providing support as they are at doing other things. We will put in a...
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VP/Other Executive
I do recommend the system. The only reason I would potentially not would be if there were something...
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VP/Other Executive
Allscripts is part of my short-term plan. I suppose Allscripts is part of our long-term plan unless...
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VP/Other Executive
Allscripts is pretty good at driving tangible outcomes. Allscripts is spot on. I have zero...
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VP/Other Executive
Allscripts has other things that might meet my needs, but I have not been willing to pay for those...
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CMIO
We did our own usability testing for Allscripts, and they scored about 40%. That is based on...
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CMIO
Because of COVID-19, there were many regulations that were relaxed. We had to develop our own...
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CMIO
We had a couple of near-death experiences with Allscripts when it came to upgrades. We would take...
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CMIO
Allscripts' A team is not so good. With the people that we speak with from Allscripts, we are always...
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CMIO
With TouchWorks EHR, there is one-click access to our local HIE, and that is about the only thing we...
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VP/Other Executive
We were sticking with Allscripts through an upgrade, but as that transition and project dragged on,...
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VP/Other Executive
The problem wasn't that Allscripts wasn't flexible throughout COVID-19, but they didn't offer us the...
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VP/Other Executive
Allscripts is still challenging to work with; they are still able to be distracted. I get frustrated...
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VP/Other Executive
We have been able to do something that took years of negotiation. I think we have a better seat at...
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VP/Other Executive
Allscripts hasn't been too good at supporting us through COVID-19 on the financial side. Allscripts...
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Manager
The system is pretty straightforward for the end users. I would give the vendor a good rating for...
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Manager
We had no issues with the vendor during the COVID-19 crisis. Allscripts did an excellent job. We...
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Manager
The technology does a good job of supporting patient-centered care. We have built our workflows...
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Manager
The vendor avoids charging for every little thing. We usually get a quote up front, and Allscripts...
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Manager
The vendor's implementation service teams are very thorough, and the teams do a good job. They are...
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Manager
We do a lot of integrations that are unrelated to the product, but the vendor does a pretty good job...
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Manager
The system runs all the time and doesn't really break. There are sometimes errors and issues that...
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Manager
The vendor does a good job of delivering new technology. The vendor takes the initiative and makes...
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Manager
The vendor's support is okay. When we need the vendor, they are there for us, but sometimes the...
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Manager
The vendor's support for day-to-day questions can be a little weak at times. There are people that...
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Manager
Driving tangible outcomes could mean a lot of different things to a lot of different people. For our...
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Manager
We have received our money's worth on the product. We get good value for what we pay. The product is...
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Manager
The system is more dated than some of the vendor's other systems. To the vendor's credit, they are...
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Manager
The lack of customization and flexibility in the product really burns the vendor across the board. I...
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