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User Commentary
Allscripts isn't usually great with responsiveness. They are infamous for stating that they are...
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The system integrates decently with our other products, and those integrations work well. The system...
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Allscripts tries to fix things, but half the time, they don't even know why we are seeing the issues...
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Allscripts' vision is good, but they need to work on their delivery of upgrades and features. One...
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If we need a report that could be very simply pulled out of the system, Allscripts will charge us...
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TouchWorks EHR is an easy application to use, but we have had many issues that have forced us to log...
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Allscripts could be better about being open and stating that they are extremely busy and that some...
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We recently upgraded to the newest version of TouchWorks EHR, and it has been horrible. It has some...
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The vendor doesn't keep their promises in terms of providing us with a quality product and resolving...
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I would like to see a big improvement in the performance of the system. When we put information into...
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The vendor delivers new technology, but it isn't successful. We have been struggling with the product....
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I like the idea behind the notes and the way they are structured. I like having an app for users and...
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I work with the clinical side of the product that pulls reports such as patient lists. I would like...
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When we need to make a change in another system that has to fit into Allscripts' system, Allscripts...
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The product is a top-of-the-line EHR, and very few of our nurses know all of the system's bells and...
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We really need an embedded care plan in the product that is personalized to each patient. That would...
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I can't even name our support technician from the vendor. We have no relationship with them. I am...
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Allscripts definitely needs to improve the product's ease of use for our providers and nursing staff...
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TouchWorks EHR is very customizable. We have some nurses in our IT department who have worked with...
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Upgrades need to be better tested before they are put into live environments. Many times, we have...
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Sometimes we wait one or two days for a support case to be picked up. We often hear from Allscripts...
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One of the toughest things for us within TouchWorks EHR is reportability. I should be able to run...
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The vendor's level of support needs to improve. We have been down on the system recently, and we...
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The vendor put out a message last year that was handled very poorly, and it ended up being extremely...
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We cannot continue with the way things have been. When we have an issue, we would like to see the...
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If we end up staying with Allscripts and they are able to retain us, I predict that our satisfaction...
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There are a lot of things in TouchWorks EHR that we don't use because of the type of facility we...
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My recommendation to the vendor would be to fix the bugs in their system. We pay a lot of money for...
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Allscripts is trying to catch up. They made some technical changes in their systems with one of...
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Allscripts has had a lot of turnover. The support is not as good as it used to be. We have heard of...
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TouchWorks EHR was supposed to have been developed specifically for providers to make their lives...
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TouchWorks EHR is an enterprise-grade EHR. It has vast capabilities and a ton of underlying...
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The vendor has a pretty robust set of integration capabilities. There are a few different components...
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In the years that I have dealt with the system, I haven't seen anything earth shattering that seemed...
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Allscripts' support people fall victim to something that a lot of other support people fall victim...
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When there are issues that affect multiple Allscripts customers simultaneously, the vendor is very...
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TouchWorks EHR is a good system. The problem we have at our site is that we have a couple of EMR...
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The revenue cycle piece in TouchWorks EHR is not Allscripts' strong point. We need to see more...
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TouchWorks EHR has a strong documentation function. The tool works very well, and users are using it...
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Allscripts has had real challenges with modernizing their capabilities. Unfortunately, we haven't...
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We have been waiting for a few years, but the next upgrade will let us get rid of our current...
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We have a very good relationship with the vendor's support people. If there is a defect, we receive...
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We have excellent access to the vendor's executives. The layer of executives up to the people who...
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There is a bit of a gap between Allscripts' support organization and their development organization....
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We decided not to go with the combined EHR for inpatient and outpatient. It would be very hard for...
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Allscripts has been showing us pieces of what they are going to deliver. There is a major branch off...
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We had a few systems, and we chose to stick with TouchWorks EHR because it was the biggest one we...
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If I were starting over, I would go with Epic instead of Allscripts. Allscripts didn't do anything...
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Allscripts keeps their promises. That is partly because I hold Allscripts to things. I am very...
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TouchWorks EHR does what Allscripts says it does. They don't market anything it doesn't do. The...
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Allscripts hasn’t done a lot with their portal, and they don't have a strong patient engagement tool...
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Allscripts is Johnny-on-the-spot when we call them for something. A few years ago, they put in...
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Allscripts changed their entire platform from an Internet Explorer-based TouchWorks product to a...
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We had a lot of delays with upgrades simply because Allscripts had problems with upgrades. Granted,...
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We still deal with problems from the lack of true integration between TouchWorks EHR and Sunrise....
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We built several things ourselves because we got tired of waiting for Allscripts to develop those...
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We haven't had to deal with the nickel-and-diming simply because of our contract, but there are...
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We continue to have technical problems from time to time. Right now, we have been working on an...
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Everything is pretty cool with Allscripts. We have been maintaining the system in terms of versions....
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Allscripts has transitioned a lot of support from out of the states with their long-established...
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Allscripts could be making it easier for the physician to document. Anything that we can do to...
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Allscripts has changed their training process to be more hands on with people on-site. There is more...
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We want Allscripts to reduce the click count for the EHR. They could continue to tweak the...
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Allscripts keeps most of their promises but not all of them. There are issues with bug fixes. But...
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Allscripts parades all the new features coming in a new version of TouchWorks EHR. The new features...
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Allscripts hasn’t provided any new training beyond the go-live. It would be beneficial to get...
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Since we have moved to the TouchWorks EHR environment, Allscripts has been good about being...
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I used to be in Allscripts’ corner, but they have really deflated me. From an EHR standpoint, the...
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We have no idea where Allscripts is heading. They don't communicate. I would like to see Allscripts...
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We must escalate our issues with Allscripts because they aren't fixing anything. When we escalate,...
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TouchWorks EHR is easy to use, and it is customizable. We can build screens and menus that meet our...
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Allscripts is keeping up with CMS and government requirements, but they aren't looking to advance...
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We want the system to allow for OCR searching within the application, and we want the user setup to...
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I like the fact that TouchWorks EHR is web based and customizable. The price is still expensive, but...
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Allscripts does a very poor job of training. That is their biggest downside. They charge people for...
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We tried to update our system to the latest version. We got really close to that implementation, but...
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The solution has proven to be difficult to use. We can't modify, change, or personalize things in...
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There isn't a unified database in TouchWorks EHR. That is a huge problem. There are different...
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I definitely wouldn't buy TouchWorks EHR again. Allscripts makes us pay for everything. There is an...
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A while ago, Allscripts promised us all sorts of new things for the system. They weren't able to...
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Allscripts doesn't offer any training. We do our training internally with our own staff members....
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Allscripts nickel-and-dimes us. Recently, they have been a little better, but they still want to...
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Recently, we upgraded TouchWorks EHR, and the upgrade was terrible. The system is getting better...
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The product has a lot of flexibility and customization. We acquired a facility that was using a...
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Allscripts does some innovations well, but a lot of pieces of the product don't change. We feel like...
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Like the rest of the country, Allscripts is struggling to have staff who provide support. When we...
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There are some nuances that make TouchWorks EHR difficult to use in specific practices. We find...
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We are in the process of migrating away from the product. The system really needs a UI uplift badly....
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Allscripts nickel-and-dimes us when we want to create custom reports.
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The vendor's tech support people work remotely pretty often. It can sometimes be difficult to hear...
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We received more executive support in the past with on-site visits and things like that. I think...
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I don't think that Allscripts does the best job of understanding our network and setup because every...
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We have had a lot of opportunities to personalize and customize TouchWorks EHR. There is a similar...
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The only negative thing that I have to say about Allscripts is that they don't go back and make...
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There are minor functionalities in the solution that sometimes get lost in upgrades. For example, we...
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When we have a problem, the vendor's support is pretty good. Allscripts at least provides the tools...
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I would recommend the product with some caveats. For us, there are probably a lot of other choices....
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Frustrations aside, once we work through the bugs after an upgrade, the product does okay. The...
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The solution is okay, but its patient portal and some aspects of its digital front door and patient...
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A lot of Allscripts' updates are regulatory. A lot of their relatively minor updates for regulatory...
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The product works fine, but its underlying technology stack poses some challenges for us as far as...
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Allscripts' practice management system and TouchWorks EHR are the results of past acquisitions. The...
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I understand that new technology is always a challenge, but Allscripts is a little slow to the game...
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Price and value are always key components that vendors focus on. Allscripts is relatively in line...
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If we switch vendors in the next few years, there will be a lot of reasons for that change. Part of...
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Allscripts doesn't always meet our expected timelines.
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The solution's upgrades tend to be more challenging than we feel that they should be. Our most...
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Allscripts doesn't offer a lot of training unless we contract them and send people down. They don't...
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Allscripts does a couple of things really well with integration, but integration hasn't been a broad...
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We are going to be shutting down TouchWorks EHR soon. The development has been slow, and the...
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In years, there hasn't been a single invoice that we have gotten that we haven't had to contest. We...
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Allscripts could do better by using fewer offshore support people that are just reading off a...
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TouchWorks EHR has poor interaction with HIEs.
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TouchWorks EHR is a pretty good ambulatory solution. As a standalone solution, it works. The...
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The vendor is very innovative. They are at the top of the market. They know how a medical office...
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We have some third-party vendors who we use. They work with us to help us implement other features...
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We haven't missed any benefits. The vendor always brings things to the table for us to look at so...
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TouchWorks EHR has helped us maintain our efficiency even with one of our latest upgrades. The...
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With TouchWorks EHR, we can find the patient data, so the data is in the chart. But when compared to...
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There are third-party integrations that Allscripts does, and whenever it involves a third party,...
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We have our own staff that does training for TouchWorks EHR, but Allscripts has trained our folks....
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We have meetings regularly with our account folks to hear what we are doing, what our issues are,...
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I have worked with multiple EHR vendors. I would tell others that this solution is tough to...
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It takes a lot to support the solution, but it gets the job done. In terms of tangible outcomes, we...
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I would leave Allscripts if I had a choice. They don't have an end-to-end, complete offering like...
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Allscripts keeps their timelines. There are always a couple of little errors or glitches here and...
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Allscripts needs to hire more staff, retain staff, and work to integrate their staff more...
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Allscripts' system is really stable and reliable.
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Allscripts says their solutions are integrated, but they are not. If we make an improvement to one...
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Allscripts is very proactive about communicating when a system has gone down. They quickly send out...
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Allscripts doesn't have enough bandwidth for good support services. They are short on staff members,...
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Allscripts always delivers their latest and greatest half baked. When they deploy something new, it...
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Allscripts definitely nickel-and-dimes us. With the deployment of releases, the vendor ends up...
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The vendor's staff isn’t prepared for the implementations. Training doesn’t exist in the Allscripts...
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The architecture of the system integration is open. There is a developer program that we have taken...
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Allscripts offers support, but we don’t really get support. It is not helpful for me to log a case...
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TouchWorks EHR would be easier to use if it required fewer clicks. A lot of clicks are needed to...
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We have struggled and complained all the way up to Allscripts' executive level, but things still...
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Our relationship with Allscripts has been a little bumpy, but it is hard to say whether we would do...
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Allscripts' development cycles and implementation have been lacking. It seems like we will go...
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The vendor is siloed. They don't communicate as well as we would hope. The quality control of their...
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We may leave TouchWorks EHR for another EMR. That would be my choice. Another EMR would have better...
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Allscripts has dropped a lot of balls and hasn't provided good service for us. Things have just...
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We have never had too many downtimes with the system's functionality. The providers seem to find the...
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Allscripts really doesn't do much with interoperability. TouchWorks EHR hasn't been my favorite...
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The product functionality comes out of the box. There isn't much we can do with anything else. We...
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We touch base with some of Allscripts' lower-level support folks, but when we need something, it...
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There have been a few situations where we have thought that something would be included, and then...
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I never actually see any ongoing training. Allscripts has a train-the-trainer strategy where they...
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EMR companies like to talk about integration and interoperability but only insofar as they advance...
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Allscripts' executives are pretty involved, at least while they are in the phase of getting us the...
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The system has a very good prescribing module. That is very helpful.
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Very frequently, patients stop taking their medicine for one reason or another. When we discontinue...
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The current system for trying to identify the care team is a pain. The functionality exists, but we...
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