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TouchWorks EHR Comments
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KLAS Research Director - Aaron Gleave
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User Commentary

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Director

The system just doesn't seem like it's from the 21st century. We have been on TouchWorks EHR for so...

May 2021
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Manager

TouchWorks EHR is a reliable system that is fully embedded in our ambulatory practices. It feeds our...

Mar 2021
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Manager

TouchWorks EHR is a very overpriced system. The price is the main thing that I don’t like about the...

Mar 2021
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Manager

Allscripts hasn’t kept promises around some functionality we need to be working on. That is...

Mar 2021
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Manager

Allscripts nickel-and-dimes us. Anything that we need, even if it is something very simple, ends up...

Mar 2021
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Manager

We haven’t had training in a while, but looking back, we have had some good training, and we have...

Mar 2021
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Manager

In generalities, the product works as promoted. With specific things, it does not. The general...

Mar 2021
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Manager

Allscripts is pretty far behind with integration. They give us the basics to meet the guidelines...

Mar 2021
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Manager

One problem that we have is with adding additional services to TouchWorks EHR. That is an obstacle...

Mar 2021
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Manager

Allscripts could answer or follow up on tickets more quickly. They could function more consistently....

Mar 2021
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Manager

Allscripts doesn't do a great job of delivering new technology. When we try to present things that...

Mar 2021
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Manager

We encourage patients to access the portal. They keep track of their blood pressure, but we can't...

Mar 2021
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VP/Other Executive

We have been really dissatisfied with the product, but our dissatisfaction is caused by a specific...

Mar 2021
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VP/Other Executive

We recently converted to a new version of TouchWorks EHR, so it is a web-based platform now. Right...

Mar 2021
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VP/Other Executive

Right now, I don't even want to find out whether TouchWorks EHR has all the functions and...

Mar 2021
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VP/Other Executive

I am probably not even close to being Allscripts' biggest customer. I am only using one of their...

Mar 2021
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VP/Other Executive

Allscripts does pretty good in terms of interoperability. They have had their APIs for a long time....

Mar 2021
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VP/Other Executive

Usually, either the vendors charge an excessive maintenance fee but the upgrades are included, or...

Feb 2021
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VP/Other Executive

TouchWorks EHR works really well for us. We have customized the system beautifully. To throw the...

Feb 2021
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VP/Other Executive

Allscripts is really good at delivering new technology. MIPS is an excellent example of that....

Feb 2021
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VP/Other Executive

Allscripts' support is very difficult. We open a case, and then nobody looks at it. Allscripts...

Feb 2021
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Manager

Allscripts always has a lot of churn, and every time we have to make a change, there is a lot of...

Jan 2021
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Manager

Allscripts' relationship can always be worked on. The quality of service can be addressed. The...

Jan 2021
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Manager

We do have a relationship with Allscripts. We are getting data sometimes, and we have to pull the...

Jan 2021
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Manager

For the training, we had to go online and learn ourselves. There are not many experts training...

Jan 2021
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Manager

Allscripts is not willing to program their giant system to meet the needs of small organizations...

Jan 2021
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Manager

We have a good support person at Allscripts who works with some of the support, but that person’s...

Jan 2021
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Manager

The tool has worked well for the clinic over the years; however, the ideal solution would be...

Jan 2021
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Manager

Allscripts' upgrade team, the management at the top, and their design team seem to think that it is...

Jan 2021
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Manager

In the past 12–18 months, we have seen more of a tendency with Allscripts to charge more for little...

Jan 2021
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Manager

The challenge with TouchWorks EHR is that if we get a highly-qualified technical person to assist us...

Jan 2021
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CIO

Our most recent upgrade was much better than any of our prior upgrades. We had more support, and an...

Jan 2021
(0)
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CIO

The biggest thing with our most recent upgrade was implementing the Active Directory Federation...

Jan 2021
(0)
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CIO

The product has been good, and we would purchase it again. But our environment has changed, so our...

Jan 2021
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CIO

Allscripts is getting better at keeping their promises. There was a time when we had some challenges...

Jan 2021
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CIO

Allscripts is getting better at not charging for every little thing. All IT vendors kind of...

Jan 2021
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CIO

We had on-site help with the training for the most recent upgrade. People went over the new...

Jan 2021
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CIO

The big thing that we have integrated is our specialty system. The integration works fine with the...

Jan 2021
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CIO

Our providers have been very pleased with the new version. There is a new layout, but our users have...

Jan 2021
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CIO

One of the patches that we have had since the go-live broke the document-signing feature. When...

Jan 2021
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CIO

I don't see our satisfaction getting worse over the next 12 months. If Allscripts could interface...

Jan 2021
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Director

If the product is working as it is supposed to, then the top three things I want the vendor to focus...

Jan 2021
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Director

The ease of use of the system is alright. There could definitely be some improvements in product...

Jan 2021
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Director

I would really like to see the vendor work on their integration with other vendors. Other vendors...

Jan 2021
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Director

The vendor avoids nickel-and-diming, but part of that is because we have to do so much ourselves....

Jan 2021
(0)
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Director

For a clinic of our size, I would recommend the product. The system can be a good fit and not a...

Jan 2021
(0)
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Director

There is not enough integration for sharing information between facilities and providers. I feel as...

Jan 2021
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Director

We looked at another vendor's system. We looked at the pricing and considered moving to that...

Jan 2021
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VP/Other Executive

The regulatory team at Allscripts is very strong. They are on top of all the regulations, including...

Jan 2021
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VP/Other Executive

TouchWorks EHR is highly customizable. I wish every vendor would let us customize and personalize...

Jan 2021
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VP/Other Executive

Allscripts is eroding away and has been forever. It is sad but inevitable. They just aren’t keeping...

Jan 2021
(0)
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CNIO

We use Allscripts as our primary support. We outsource the care and feeding of the EHR to them....

Jan 2021
(0)
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CNIO

I wouldn't say that Allscripts' system is perfect. No EHR is perfect. But Allscripts' system...

Jan 2021
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CNIO

Users have the ability to create their own views. They don't change the programming per se; they...

Jan 2021
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Physician

To my complete surprise, Allscripts has been on top of everything with COVID-19. We didn't use some...

Dec 2020
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Physician

We just did the latest upgrade, and from what I understand, Allscripts is probably one of the first...

Dec 2020
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Physician

The vendor nickel-and-dimes us a little bit, but a lot of the time, that is due to a lack of...

Dec 2020
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Physician

The latest upgrade was tough because it was huge, but the vendor's responsiveness has been...

Dec 2020
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Physician

The vendor trains our EMR people very well. I have not been displeased with the training at all. It...

Dec 2020
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Physician

Allscript's level of executive involvement is very high. That is what has been phenomenal throughout...

Dec 2020
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Physician

With what I see coming with the next upgrade, I hope our level of satisfaction will be higher in a...

Dec 2020
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CIO

Allscripts is going through a number of changes as an organization, and it is impacting the support...

Dec 2020
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Physician

Everybody has been complaining about TouchWorks EHR for a while, but it hasn't been like we were...

Dec 2020
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Physician

TouchWorks EHR is basically the same product today that we had over 10 years ago. I haven't seen...

Dec 2020
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Director

Allscripts is doing better lately at being proactive on the TouchWorks EHR side. We are pretty...

Dec 2020
(0)
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Director

Allscripts nickel-and-dimes. Our sales representative is really good about making sure we budget...

Dec 2020
(0)
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Director

Allscripts’ training is pretty good, but we would like to see more offerings for training. Their...

Dec 2020
(0)
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Director

Allscripts’ support is a little less responsive with TouchWorks EHR. Oftentimes, if we need...

Dec 2020
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Director

Allscripts doesn’t do much with integration for TouchWorks EHR, and they don’t have great support...

Dec 2020
(0)
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Director

Our users get a little frustrated with TouchWorks EHR. It seems less flexible than the Sunrise...

Dec 2020
(0)
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Director

Allscripts tries to keep up with promoting interoperability, but they don’t offer much support to...

Dec 2020
(0)
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Manager

We are getting an upgrade for this product. I am hopeful that the upgrade will be better than what...

Nov 2020
(0)
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Manager

I don't see why this product wouldn't be part of our long-term plans. I don't think there is any way...

Nov 2020
(0)
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Manager

I have never seen Allscripts' support be proactive. The vendor needs to work on patient-centered...

Nov 2020
(0)
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Director

Overall, TouchWorks EHR is not bad. I have seen some other products that are a lot farther behind...

Nov 2020
(0)
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Director

The disappointing part of Allscripts is that we can't enter discrete data in an easier format. That...

Nov 2020
(0)
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Director

In terms of support, a lot of the low-hanging fruit gets fixed by Allscripts. A lot of the difficult...

Nov 2020
(0)
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Director

Allscripts has an enhancement area where we can log in and create an enhancement. The way it used to...

Nov 2020
(0)
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Director

TouchWorks EHR is a good product. However, Allscripts falls behind compared to other vendors,...

Oct 2020
(0)
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Director

Our physicians' satisfaction with TouchWorks EHR depends on the person. The physicians who have been...

Oct 2020
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Director

Allscripts really wants to do a good job. They try. Our relationship with the vendor is good. We...

Oct 2020
(0)
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Director

We do almost everything for this system by ourselves. We have our own technical team that does a lot...

Oct 2020
(0)
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Director

There are areas that Allscripts doesn't support, like surgery centers and ophthalmology. We need...

Oct 2020
(0)
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VP/Other Executive

We haven’t needed a whole lot from Allscripts through the COVID-19 crisis. The whole world is shut...

Oct 2020
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VP/Other Executive

Allscripts still struggles with support. They have been that way since day one. They also struggle...

Oct 2020
(0)
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VP/Other Executive

Allscripts is suffering from overworking their people and from allocation of resources. Once we get...

Oct 2020
(0)
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VP/Other Executive

We spend a lot of time customizing TouchWorks EHR for our use and perfecting the workflows, but it...

Oct 2020
(0)
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VP/Other Executive

The integration is excellent. That was one of the reasons we bought the system. It has open...

Oct 2020
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VP/Other Executive

Allscripts buys a company and doesn’t integrate the company’s system fully with their own, but they...

Oct 2020
(0)
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VP/Other Executive

Allscripts is proactive in selling. I don’t know that they are proactive in solving problems. My...

Oct 2020
(0)
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VP/Other Executive

The executive involvement with Allscripts has gotten better. The executives ramp things up more...

Oct 2020
(0)
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VP/Other Executive

I couldn’t survive MIPS without the system. It has very sophisticated reports. As there are MIPS...

Oct 2020
(0)
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Director

Interoperability was a big issue between TouchWorks EHR and our other system. We were promised some...

Oct 2020
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Director

We provide ongoing training ourselves. Allscripts trained only a select number of physicians, and...

Oct 2020
(0)
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Director

We wouldn’t buy the version we are on again, but we haven’t been on the newest technology that...

Oct 2020
(0)
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Director

We have had upgrades in the last year or two, and they have gone very smoothly. Our team here has...

Oct 2020
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Director

One of our executives and Paul Black have a relationship. Because of that relationship, I don’t...

Oct 2020
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Director

I would have hoped to have seen a lot better ease of use throughout the product. There are a lot of...

Oct 2020
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Director

The vendor knows we are going to another vendor, but we have been contractually engaged with them to...

Oct 2020
(0)
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Director

We hope that we don't get penalized for not moving to the latest version of the product. We really...

Oct 2020
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Director

The vendor was supportive with COVID-19. We did a lot with video, and the vendor really did a lot of...

Oct 2020
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Director

I spend all of my time in healthcare IT. There are three big needs in HIT for clinicians: better...

Oct 2020
(0)
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Director

Over the next 10–15 years, I fear that there is going to be such a shortage of primary care...

Oct 2020
(0)
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Physician

I am using every bit of my energy to convince my company to switch products. Allscripts charges for...

Sep 2020
(0)
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Physician

I suspect that the vendor supported us during the COVID-19 crisis because some codes got added to...

Sep 2020
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Physician

Integration is probably the worst thing with Allscripts because the system doesn't integrate with...

Sep 2020
(0)
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Physician

Unfortunately, Allscripts has told us that we can't take the upgrades because they won't work for...

Sep 2020
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Director

There continues to be errors with Allscripts' support. The support people are better than other...

Sep 2020
(0)
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Physician

I have used two Allscripts products. My group was on Professional EHR for a while, and that wasn't...

Sep 2020
(0)
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Director

We are moving away from TouchWorks EHR because we want to be more patient-centric. There is a...

Sep 2020
(0)
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Director

The vendor really stepped up their game during COVID-19 in terms of delivering new technology that...

Sep 2020
(0)
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Physician

Allscripts sends a team of executives out to our organizations regularly, so I have gotten to meet...

Sep 2020
(0)
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Physician

I despise Allscripts. I find TouchWorks EHR to be a dysfunctional product that has extremely poor...

Sep 2020
(0)
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CEO/President

We don't know whether Allscripts will be part of our long-term plans. Some of our locations use...

Sep 2020
(0)
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CEO/President

Allscripts promises things they don't deliver. Allscripts is very slow at addressing changes that...

Sep 2020
(0)
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CEO/President

I haven't heard too many negatives about Allscripts' upgrades, but I have heard about issues with...

Sep 2020
(0)
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VP/Other Executive

Sometimes I don't know what is coming in the new Allscripts upgrades. One of the last two upgrades...

Sep 2020
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VP/Other Executive

Allscripts is not as good at providing support as they are at doing other things. We will put in a...

Sep 2020
(0)
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VP/Other Executive

I do recommend the system. The only reason I would potentially not would be if there were something...

Sep 2020
(0)
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VP/Other Executive

Allscripts is part of my short-term plan. I suppose Allscripts is part of our long-term plan unless...

Sep 2020
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VP/Other Executive

Allscripts is pretty good at driving tangible outcomes. Allscripts is spot on. I have zero...

Sep 2020
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VP/Other Executive

Allscripts has other things that might meet my needs, but I have not been willing to pay for those...

Sep 2020
(0)
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CMIO

We did our own usability testing for Allscripts, and they scored about 40%. That is based on...

Sep 2020
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CMIO

Because of COVID-19, there were many regulations that were relaxed. We had to develop our own...

Sep 2020
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CMIO

We had a couple of near-death experiences with Allscripts when it came to upgrades. We would take...

Sep 2020
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CMIO

Allscripts' A team is not so good. With the people that we speak with from Allscripts, we are always...

Sep 2020
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CMIO

With TouchWorks EHR, there is one-click access to our local HIE, and that is about the only thing we...

Sep 2020
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VP/Other Executive

We were sticking with Allscripts through an upgrade, but as that transition and project dragged on,...

Aug 2020
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VP/Other Executive

The problem wasn't that Allscripts wasn't flexible throughout COVID-19, but they didn't offer us the...

Aug 2020
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VP/Other Executive

Allscripts is still challenging to work with; they are still able to be distracted. I get frustrated...

Aug 2020
(0)
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VP/Other Executive

We have been able to do something that took years of negotiation. I think we have a better seat at...

Aug 2020
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VP/Other Executive

Allscripts hasn't been too good at supporting us through COVID-19 on the financial side. Allscripts...

Aug 2020
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Manager

The system is pretty straightforward for the end users. I would give the vendor a good rating for...

Aug 2020
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Manager

We had no issues with the vendor during the COVID-19 crisis. Allscripts did an excellent job. We...

Aug 2020
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Manager

The technology does a good job of supporting patient-centered care. We have built our workflows...

Aug 2020
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Manager

The vendor avoids charging for every little thing. We usually get a quote up front, and Allscripts...

Aug 2020
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Manager

The vendor's implementation service teams are very thorough, and the teams do a good job. They are...

Aug 2020
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Manager

We do a lot of integrations that are unrelated to the product, but the vendor does a pretty good job...

Aug 2020
(0)
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Manager

The system runs all the time and doesn't really break. There are sometimes errors and issues that...

Aug 2020
(0)
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Manager

The vendor does a good job of delivering new technology. The vendor takes the initiative and makes...

Aug 2020
(0)
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Manager

The vendor's support is okay. When we need the vendor, they are there for us, but sometimes the...

Aug 2020
(0)
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Manager

The vendor's support for day-to-day questions can be a little weak at times. There are people that...

Aug 2020
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Manager

Driving tangible outcomes could mean a lot of different things to a lot of different people. For our...

Aug 2020
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Manager

We have received our money's worth on the product. We get good value for what we pay. The product is...

Aug 2020
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Manager

The system is more dated than some of the vendor's other systems. To the vendor's credit, they are...

Aug 2020
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Manager

The lack of customization and flexibility in the product really burns the vendor across the board. I...

Aug 2020
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CIO

I will cut right to the chase. I wouldn’t buy any of Allscripts’ products again. I have been around...

Jul 2020
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Director

Allscripts continues to develop and improve in terms of interoperability. Other vendors we work with...

Jun 2020
(0)
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CMIO

The product hasn't really changed a whole lot in terms of ease of use and new features. We have seen...

Jun 2020
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CTO

If I had to make the choice, I wouldn't choose Allscripts again. Now that we have worked with both...

Jun 2020
(0)
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CTO

The support for implementations and upgrades is mostly outsourced to India. Allscripts isn't...

Jun 2020
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CTO

Allscripts' ability to meet our needs is dropping. The vendor is staying compliant, and they do help...

Jun 2020
(0)
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CTO

Even aside from COVID-19, it has been a while since an executive has come on-site. The executives...

Jun 2020
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CTO

Allscripts' system is pretty cheap, but I wouldn't recommend them anymore. I would rate the...

Jun 2020
(0)
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CTO

I am not aware of whether Allscripts has actually done anything in response to COVID-19. They...

Jun 2020
(0)
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VP/Other Executive

We are currently evaluating our future EMR of choice. We will likely be with the Allscripts EMR for...

Jun 2020
(0)
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VP/Other Executive

The product is fixed. There are pros and cons for customizing and having a solution like the product...

Jun 2020
(0)
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Director

For a while now, Allscripts' support hasn’t been that great. Everything Allscripts has comes with a...

Jun 2020
(0)
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Director

The solution is not stable, and providers are always frustrated. We open support cases, but we don't...

Jun 2020
(0)
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Director

The vendor's support is awful. We have tried all we can. We have had people come in, and we have...

Jun 2020
(0)
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Director

Training is awfully expensive, and it isn't specific.

Jun 2020
(0)
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Director

The vendor needs to improve their support. They should try to fix things. They need to be more...

Jun 2020
(0)
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Director

The latest upgrade had a lot of functionality that we were looking for. There were definitely some...

May 2020
(0)
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VP/Other Executive

We have TouchWorks EHR in our ambulatory system and another system in our acute setting. There is a...

May 2020
(0)
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Analyst/Coordinator

We haven’t looked at other products; we are just going off of what we know. If we were to look at...

May 2020
(0)
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Analyst/Coordinator

Sometimes I feel that Allscripts charges for every little thing. We are usually asking Allscripts to...

May 2020
(0)
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Analyst/Coordinator

It is pretty important to have somebody that understands the Allscripts product on the team. Our...

May 2020
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