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User Commentary
Loyalty, Product
There are a lot of big enhancement changes coming in TouchWorks EHR. With a previous upgrade, some...
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Product
Sometimes things go to development, and then we don't hear anything else about them, and the vendor...
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Operations
Altera Digital Health doesn't really offer a lot of training, and the learning center is not robust....
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Product
There are several parts of TouchWorks EHR that we can’t use because they are not working...
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Loyalty, Product
We turned dbMotion off because it didn't work very well at all in our environment; it didn't allow...
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Relationship
Altera Digital Health is proactive because they reach out to us about issues, try to get ahead of...
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Culture
The vendor needs to work on developing their internal structure. That includes their sales and...
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Loyalty, Relationship
Altera Digital Health's key strengths are that they try to be as open and transparent as possible....
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Relationship, Operations
Altera Digital Health has a lot of staff members who are inexperienced. The vendor could improve by...
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Relationship, Product
We really don't feel like Altera Digital Health is progressing or innovating Touchworks EHR. R&D has...
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Loyalty, Product
We rarely see Altera Digital Health working on integration with any of the newer platforms out there...
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Product
There has been a little more development on the Touchworks EHR side recently, but we still have a...
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Product
Touchworks EHR is definitely a big contributing factor to provider burnout. It isn't the sole...
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Loyalty, Relationship
Our biggest fear is sticking with Altera Digital Health, having something major happen suddenly, and...
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Relationship, Operations
Our relationship with Altera Digital Health has been difficult. We went through a major upgrade, and...
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Product
Our recent upgrade of Touchworks EHR was a big change, and I was very excited about taking advantage...
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Loyalty, Relationship, Product
Right now, there is a lot of innovation happening among the bigger players in the market. Altera...
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Loyalty, Product
Touchworks EHR has had integration capacity for several years. It is a little dated, but it works...
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Loyalty, Product
Altera Digital Health is so far down the hole with their system right now that just getting out of...
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Relationship
Altera Digital Health’s new management appears to care a lot more about their customers than their...
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Relationship, Product
There has been some improvement with Altera Digital Health. Our situation with Altera Digital Health...
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Relationship, Relationship, Value, Value
I would not choose Touchworks EHR again, and that decision has to do with the transition from...
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Product, Product
Things sometimes break because the system is complicated, but in general, Touchworks EHR is very...
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Product, Product
It takes much longer to get outside integrations working properly with Altera Digital Health than it...
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Product, Product
Prior authorization is a big thing for us, and Altera Digital Health has a module for that, but they...
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Loyalty, Loyalty, Relationship, Relationship
Altera Digital Health tries to get out in front of things. I can call my account executive, and they...
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Loyalty
We would shop around if we had to replace Touchworks EHR, but we would consider Altera Digital...
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Loyalty
Altera Digital Health is improving, and I think they will continue to get better.
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Relationship
Altera Digital Health is a much better company to work with than our previous vendor was. Some of...
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Relationship
We would like to see the vendor’s support people read the actual tickets before asking us for...
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Relationship
The vendor's promises are awful. The vendor might be trying to make things better, but they are...
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Relationship
Things with Altera Digital Health started off pretty rocky. The technical person we had was never...
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Relationship, Product
The vendor needs to work on the product’s speed and clear our cache. Those are the biggest problems....
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Product, Product
We frequently have lots of problems during upgrades for Touchworks EHR and with the product in...
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Product, Product
We are able to see documents from other organizations through Touchworks EHR, so the system is great...
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Product, Product
Because of how our organization is set up with interoperability in Touchworks EHR, if I have a...
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Product
I would say our overall experience with Touchworks EHR is neutral. There are some positives, but...
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Product
Touchworks EHR has fit our needs and has been functional. I think the ease of use is there.
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Product
There are limitations in Touchworks EHR’s marketplace offering when it comes to integration. There...
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Product
Upgrading Touchworks EHR can be a bit cumbersome; we had some complications with an upgrade, and...
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Relationship
Altera Digital Health’s support can be a bit cumbersome. It is hard for the support team to get to...
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