Home chevron icon Global chevron icon Global (Non-US) chevron icon Acute Care EHR (Global)

Sunrise Acute Care (Global) Commentary
Filtered view: (Asia/Oceania)

Subject Expert
Everton Santos
VP of International
KLAS VP of International - Everton Santos
 
View Product Scores
View Advanced Filters
Advanced Filters
Region Filters
Europe Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Global (Non-US) EMR Benefits 2023: What Benefits Can You Expect from Your EMR?
Global (Non-US) EMR Benefits 2023:
What Benefits Can You Expect from Your EMR?
March 2023
View Report
Asia/Oceania EMR 2022: First In-Depth Look at Regional Market Share & Vendor Performance
View Report
European EMR 2022: Which Vendors Meet Customer Needs in a Rapidly Shifting Landscape?
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
VP/Other Executive

Value

We have been talking to Altera Digital Health about a project for years, but there has been a big...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Sunrise Acute Care is a complete solution, but the lab was very important, and we lost it. Altera...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

Sunrise Acute Care is interoperable. The problem is just that nothing is for free. Everything is...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor’s executives are not involved unless we escalate something We haven't even been visited...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We upgraded Sunrise Acute Care a few months ago, and our users are saying the system is slower now....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I don't know whether anything good is happening at Altera Digital Health because they restructured...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

In general, Altera Digital Health keeps their promises, and when we escalate things, they get...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

There are problems with how the product was implemented. For example, we have our own list of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We can improve on the training of the users. We are doing the usual classroom training for the EHR,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The one person providing support was trying their best to answer some of our questions, but they...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I'm not getting much positive feedback about the product. The interface is not intuitive. I need a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We learned a lot of lessons from our implementation of Sunrise Acute Care. One is that the big-bang...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Sunrise Acute Care is highly configurable. There are a lot of things that we can discover and learn...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There are things that need to be improved by Altera Digital Health’s support team. For instance,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I haven't seen a new road map for Sunrise Acute Care, and the vendor is missing that communication...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Value

The biggest strength of the product is that it is cheaper than other solutions.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

We like the Sunrise Acute Care product very little. My satisfaction with the product has been...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Allscripts' system is customizable, and that is one of its strengths.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

We like the capability to deliver content without having to go through the vendor each time. We can...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Opportunities for product improvement would be system stability, integration, analytics...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We overengineered our EMR solution because it is quite a big beast to maintain. We are still working...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We had a severe outage in our data center that pulled our EMR down for a long time. Our hospitals...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Something that could be improved would be a quicker turnaround on some of our key issues when either...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We were really concerned about how the transition from paper to having a new identity with the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The good thing about being on a single instance of our EHR is that an initiative can take place at...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There are a few aspects of the system that are surprising with the lack of integration, which is...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a relationship manager that manages things, and that person is fairly good.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
An Expansive Look at the Middle East EMR Market
14 September 21    |   Everton Santos and Jonathan Christensen
With this report, we examined the customer satisfaction, market share, and recent wins and market energy of EMR vendors in the Middle East and Africa regions. 
Article
KLAS article icon
Winning in the Global (non-US) EMR Market
15 May 20    |   Everton Santos and Jonathan Christensen
The Global (non-US) EMR Market Share Report is one of the more labor-intensive reports that KLAS publishes. But for six years, the data in this report has been the best and most easily digestible glob
Article
KLAS article icon
Insights from the Global (non-US) EMR Implementations Report
18 September 19    |   Everton Santos
Traveling to non-US regions, we encountered questions about how well certain vendors do in terms of implementations, costs, scope, go-live timelines, and so on. The concerns mainly centered on clinica
Article
KLAS article icon
A Look at the Global (Non-US) EMR Market Share in 2019
17 June 19    |   Everton Santos
The Global (non-US) EMR Market Share 2019 report is a way for us and providers to understand where other healthcare organizations throughout the world are making their investments in terms of HIT spen
View All Reports
Related Reports
Performance
KLAS article icon
Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
Performance
KLAS article icon
European EMR 2022
05 April 22    |   Eder Lagemann and Sidney Tate
In the past few years, there has been significant merger and acquisition (M&A) activity among EMR vendors who market in Europe as well as significant purchasing activity by healthcare organizations, creating one of the world’s most dynamic EMR markets. From 2016–2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities (comprehensive data for 2021 purchases not yet available). Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent market energy of European EMR vendors and evaluates which are best meeting customer needs in this competitive market.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​