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Sunrise Acute Care (Global) (Allscripts)
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Everton Santos
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KLAS Research Director - Everton Santos
 
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User Commentary

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CMIO

Future Outlook

Once our contract is up, we will probably have to do an RFP for our EMR. I wouldn't buy the...

Mar 2023
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CMIO

Sales and Contracting

Altera Digital Health charges us for lots of things, and they only keep about half of their promises....

Mar 2023
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CMIO

Functionality and Upgrades

Sunrise Acute Care’s user-facing interface is quite nice and easy to navigate. It is fairly clear,...

Mar 2023
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CMIO

Service and Support

Altera Digital Health’s resourcing for helping us to deliver to our customers is an area for...

Mar 2023
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CMIO

Functionality and Upgrades

The product quality is not as great as it used to be. Unless we keep up with the product’s current...

Mar 2023
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CMIO

Service and Support

The vendor’s phone and web support are pretty good. The support people are fairly responsive when we...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

Overall, the product works well. It is simple to use. The screen is bright and easy to read. The...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

The drawback is that Sunrise Acute Care is an American-developed program, and things are different...

Mar 2023
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Analyst/Coordinator

Relationship

If the product goes down, it gets brought back up as soon as possible. I know that our team is...

Mar 2023
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Director

Implementation and Training

We worked hard to get things up and running. We told Altera Digital Health we wanted things to go...

Dec 2022
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Director

Interfacing and Integration

Certain pieces of the product have let us down, particularly around integration. Vendors that...

Dec 2022
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Director

Relationship

We have a fairly open relationship with Altera Digital Health in terms of problem-solving. We have...

Dec 2022
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Director

Service and Support

Altera Digital Health could improve by making more of their specialists available to us. It always...

Dec 2022
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(0)
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Director

Relationship

Altera Digital Health could improve by having a clear road map around their acquisition by Harris. I...

Dec 2022
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CMIO

ROI / Cost

Altera Digital Health has multiple modules that we have had to buy. If we need something extra for...

Nov 2022
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CMIO

Functionality and Upgrades

The solution is okay, but the vendor doesn't update it. The system is very expensive for what it...

Nov 2022
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CMIO

Future Outlook

Altera Digital Health is very slow when it comes to modernizing their product. I still can't do a...

Nov 2022
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Analyst/Coordinator

ROI / Cost

Allscripts is extremely money oriented. It is clear that their main objective is to get investments...

Aug 2022
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VP/Other Executive

Technology

If the choice were mine, I would look at other options. The product has a very opaque road map....

Jul 2022
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(0)
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VP/Other Executive

Interfacing and Integration

In terms of the product’s ability to support a standards-based approach, Allscripts has their Unity...

Jul 2022
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VP/Other Executive

Relationship

We deal with the European representatives, and the European market has very limited influence. We...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

I like the core functionality that allows us to create documents and review them in a way that suits...

Jul 2022
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(0)
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VP/Other Executive

Interfacing and Integration

We have interfaced a lot of other systems with Allscripts' system, and that is a definite positive...

Jul 2022
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CIO

ROI / Cost

Allscripts charges for every little thing, and there is no end to the complaints about them.

Jun 2022
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CIO

Future Outlook

The Allscripts version we had was obsolete. Allscripts told us to upgrade our version for some time,...

Jun 2022
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Manager

Relationship

Allscripts is pretty responsive to requests. They are very helpful with letting us know about...

May 2022
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(0)
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Manager

Future Outlook

As time progresses, there is always someone who has learned from the mistakes of others and has...

May 2022
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(0)
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Manager

Lessons Learned

Whether or not I would recommend Allscripts' system would be dependent on what outcomes an...

May 2022
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(0)
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Manager

Functionality and Upgrades

We were going to do an upgrade but didn't because of some bugs that were found during the upgrade's...

May 2022
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(0)
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Manager

Functionality and Upgrades

We have had some challenges with our workflow and patient management. We still have functionality...

May 2022
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(0)
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VP/Other Executive

Relationship

Allscripts would welcome a larger hospital as long as the customer could afford the solution....

May 2022
||
(0)
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VP/Other Executive

Relationship

In comparison to when we started, the vendor has had a reduction in experienced people on their...

May 2022
||
(0)
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VP/Other Executive

Implementation and Training

All of the activities that we were planning on doing have been delayed because the vendor doesn’t...

May 2022
||
(0)
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VP/Other Executive

Relationship

The vendor's announcement about the sale of their products to Harris Computer Corporation came to us...

May 2022
||
(0)
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Asia/Oceania EMR 2022
21 December 22    |   Everton Santos and Jonathan Christensen
As healthcare organizations have come out of the peak of the COVID-19 pandemic, EMR purchase decisions in Asia have ramped up. In Oceania, most public hospitals have an EMR in place, but purchase energy remains high since many public and private provider organizations are planning large-scale purchases of go-forward EMRs. This report—KLAS’ first focused exclusively on Asia and Oceania—highlights (1) market share and vendor energy in recent EMR purchase decisions and (2) vendor performance in each region based on client feedback and experience. The chart below offers a high-level view of vendors’ overall performance.
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European EMR 2022
05 April 22    |   Eder Lagemann and Sidney Tate
In the past few years, there has been significant merger and acquisition (M&A) activity among EMR vendors who market in Europe as well as significant purchasing activity by healthcare organizations, creating one of the world’s most dynamic EMR markets. From 2016–2020, KLAS validated over 300 EMR decisions impacting over 1,200 inpatient facilities (comprehensive data for 2021 purchases not yet available). Using this data and customer feedback from 100 organizations, this report examines the customer satisfaction, market share, and recent market energy of European EMR vendors and evaluates which are best meeting customer needs in this competitive market.



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