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User Commentary
Future Outlook
Once our contract is up, we will probably have to do an RFP for our EMR. I wouldn't buy the...
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Sales and Contracting
Altera Digital Health charges us for lots of things, and they only keep about half of their promises....
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Functionality and Upgrades
Sunrise Acute Care’s user-facing interface is quite nice and easy to navigate. It is fairly clear,...
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Service and Support
Altera Digital Health’s resourcing for helping us to deliver to our customers is an area for...
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Functionality and Upgrades
The product quality is not as great as it used to be. Unless we keep up with the product’s current...
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Service and Support
The vendor’s phone and web support are pretty good. The support people are fairly responsive when we...
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Functionality and Upgrades
Overall, the product works well. It is simple to use. The screen is bright and easy to read. The...
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Functionality and Upgrades
The drawback is that Sunrise Acute Care is an American-developed program, and things are different...
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Relationship
If the product goes down, it gets brought back up as soon as possible. I know that our team is...
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Implementation and Training
We worked hard to get things up and running. We told Altera Digital Health we wanted things to go...
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Interfacing and Integration
Certain pieces of the product have let us down, particularly around integration. Vendors that...
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Relationship
We have a fairly open relationship with Altera Digital Health in terms of problem-solving. We have...
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Service and Support
Altera Digital Health could improve by making more of their specialists available to us. It always...
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Relationship
Altera Digital Health could improve by having a clear road map around their acquisition by Harris. I...
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ROI / Cost
Altera Digital Health has multiple modules that we have had to buy. If we need something extra for...
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Functionality and Upgrades
The solution is okay, but the vendor doesn't update it. The system is very expensive for what it...
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Future Outlook
Altera Digital Health is very slow when it comes to modernizing their product. I still can't do a...
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ROI / Cost
Allscripts is extremely money oriented. It is clear that their main objective is to get investments...
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Technology
If the choice were mine, I would look at other options. The product has a very opaque road map....
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Interfacing and Integration
In terms of the product’s ability to support a standards-based approach, Allscripts has their Unity...
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Relationship
We deal with the European representatives, and the European market has very limited influence. We...
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Functionality and Upgrades
I like the core functionality that allows us to create documents and review them in a way that suits...
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Interfacing and Integration
We have interfaced a lot of other systems with Allscripts' system, and that is a definite positive...
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ROI / Cost
Allscripts charges for every little thing, and there is no end to the complaints about them.
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Future Outlook
The Allscripts version we had was obsolete. Allscripts told us to upgrade our version for some time,...
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Relationship
Allscripts is pretty responsive to requests. They are very helpful with letting us know about...
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Future Outlook
As time progresses, there is always someone who has learned from the mistakes of others and has...
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Lessons Learned
Whether or not I would recommend Allscripts' system would be dependent on what outcomes an...
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Functionality and Upgrades
We were going to do an upgrade but didn't because of some bugs that were found during the upgrade's...
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Functionality and Upgrades
We have had some challenges with our workflow and patient management. We still have functionality...
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Relationship
Allscripts would welcome a larger hospital as long as the customer could afford the solution....
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Relationship
In comparison to when we started, the vendor has had a reduction in experienced people on their...
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Implementation and Training
All of the activities that we were planning on doing have been delayed because the vendor doesn’t...
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Relationship
The vendor's announcement about the sale of their products to Harris Computer Corporation came to us...
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