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User Commentary
Product
Sunrise Acute Care has been very good, but the vendor hasn't kept up with technology. The system has...
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Product
The vendor does everything in parts, so the system feels like it is a bunch of pieces put together...
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Value
Every time we have to upgrade the system, there are significant charges. Also, anytime we want to...
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Operations, Product
We did an upgrade in the system that broke some things, so we can't do things as efficiently as we...
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Loyalty, Relationship
Altera Digital Health isn't happy that we are leaving them, so they aren't really doing anything for...
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Product
Allscripts' system is customizable, and that is one of its strengths.
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Product
We like the capability to deliver content without having to go through the vendor each time. We can...
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Product
Opportunities for product improvement would be system stability, integration, analytics...
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Product
The most important improvement that Altera Digital Health could make would be providing a community...
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Loyalty
There are lots of bits of stuff that the product doesn’t do, so we need to purchase separate modules...
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Product
Sunrise Acute Care is not great in terms of community-based functionality. The system isn't very...
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Relationship
Our contact person has visited us frequently, so that has massively changed things. We don't tend to...
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Product
In terms of clinical solutions, Altera Digital Health is a little light on their admin and...
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Relationship
Our relationship with Altera Digital Health has changed quite considerably within the past several...
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Product
Our ability to link in with other solutions as we need to is much more flexible with Sunrise Acute...
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Product
There are some gaps in the product’s functionality, and the gaps are fundamentally a bit of a...
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Product
We definitely have seen transformations and outcomes from the delivery of the product, but there is...
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Product
Overall, as an electronic health record, Sunrise Acute Care consolidates our lab system and our...
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Operations, Product, Value
If I were talking to a peer about things they could do to be successful in utilizing the product, I...
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Relationship, Product
For several years now, we have been told certain components would be getting redeveloped. For...
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Culture, Value
We pay for an agreed-upon support package, and the package is reasonable and within the scope of...
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Relationship, Operations, Product
Over the last several months, we have tried a few times to upgrade the product, and we have had real...
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Relationship, Value
Altera Digital Health positions themselves as a cheap and cheerful EPR vendor, and that shows in the...
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Product
I don't understand the technicality of the system, but there are some problems with the database...
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Relationship, Product
Internally, we can handle lots of things ourselves, but we run into issues when we face things...
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Product
The mobile app for Sunrise Acute Care is unusable for any of our staff. Half of the app is colored...
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Product
Sunrise Acute Care’s core functionality is there, and the system is grand. There are no problems...
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Relationship
Altera Digital Health used to have a greater presence in our region. They seem to be losing ground...
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Loyalty
Allscripts sold off some of the core products from their portfolio, and Altera Digital Health now...
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Loyalty, Relationship
I don't know what Altera Digital Health is doing to deliver new or improved resources to the market....
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Relationship
Our clinicians like the product. The vendor has good customers who are great references and create a...
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Value
Altera Digital Health's prices can't be beaten. That significantly sets the vendor's cost of entry,...
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Product
Altera Digital Health has built good clinical sets, and those work. The vendor has about 80% of what...
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Relationship, Product
In a short period, several things the vendor has worked on have failed accreditation here. We have...
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Operations
We have our own training team internally, and Altera Digital Health doesn’t help with training.
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Product
Altera Digital Health needs to better integrate their modules so the modules aren't standalone...
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Culture
The vendor doesn’t keep all of their promises; the vendor has already told us that, going forward,...
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Relationship, Product
Altera Digital Health didn't actually present their strategic growth map to us. The vendor should...
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Product
The system connects to our patient administration system, but some things haven't been done. For...
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Product
Because a lot of the modules are meant to be bought and then configured, we end up doing a lot of...
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Operations
Altera Digital Health doesn’t do enough training to teach us how to use the basic platform. We had...
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Relationship
Altera Digital Health doesn’t always tell us about a problem. Sometimes we have to let them know...
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Relationship, Product
We like how customizable the product is, especially compared to solutions from places like Epic or...
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Culture
We were told that a certain aspect of the product would integrate with our patient administration...
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Product
The platform is quite clunky in comparison with some of its competitors. A lot of competitors have a...
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Product
The mobile app version of the product does not work in our area, but our clinicians are absolutely...
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Operations, Product
We overengineered our EMR solution because it is quite a big beast to maintain. We are still working...
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Product
We had a severe outage in our data center that pulled our EMR down for a long time. Our hospitals...
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Relationship
Something that could be improved would be a quicker turnaround on some of our key issues when either...
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Operations
We were really concerned about how the transition from paper to having a new identity with the...
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Product, Value
The good thing about being on a single instance of our EHR is that an initiative can take place at...
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Product
There are a few aspects of the system that are surprising with the lack of integration, which is...
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Relationship
We have a relationship manager that manages things, and that person is fairly good.
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Culture, Loyalty
Once our contract is up, we will probably have to do an RFP for our EMR. I wouldn't buy the...
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Value
Altera Digital Health charges us for lots of things, and they only keep about half of their promises....
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Product
Sunrise Acute Care’s user-facing interface is quite nice and easy to navigate. It is fairly clear,...
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Relationship
Altera Digital Health’s resourcing for helping us to deliver to our customers is an area for...
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Product, Value
The product quality is not as great as it used to be. Unless we keep up with the product’s current...
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Relationship
The vendor’s phone and web support are pretty good. The support people are fairly responsive when we...
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Product
Overall, the product works well. It is simple to use. The screen is bright and easy to read. The...
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Product
The drawback is that Sunrise Acute Care is an American-developed program, and things are different...
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Relationship
If the product goes down, it gets brought back up as soon as possible. I know that our team is...
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Operations
We worked hard to get things up and running. We told Altera Digital Health we wanted things to go...
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Loyalty, Product
Certain pieces of the product have let us down, particularly around integration. Vendors that...
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Relationship
We have a fairly open relationship with Altera Digital Health in terms of problem-solving. We have...
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Relationship
Altera Digital Health could improve by making more of their specialists available to us. It always...
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Loyalty, Relationship
Altera Digital Health could improve by having a clear road map around their acquisition by Harris. I...
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