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User Commentary
Product
The system's stability and reliability are dependent on our network infrastructure, and our...
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Relationship
Altera Digital Health will tell us about known issues, but when it comes to local configurations,...
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Loyalty, Relationship
Altera Digital Health has a road map. I will give them that. Recently, they have been delivering on...
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Operations
Altera Digital Health's training is poor. I think that is because the system is configurable. We get...
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Value
If Altera Digital Health's rate of change were faster, I would say yes to buying their system again...
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Relationship
The main thing that would make the most impact for us over the next year would be Altera Digital...
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Product
Integration is a really key aspect because our workflows often depend on us integrating Sunrise...
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Product
One big issue is that Altera Digital Health's PAS and EPR are not interoperable. They don't even...
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Relationship
The vendor's support is very poor. We have some cases that have been open for more than a year that...
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Value
Altera Digital Health isn't always up front about all of the costs that are involved in something....
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Relationship
I don't think that Altera Digital Health reduces our pain points or provides benefits beyond meeting...
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Operations
Altera Digital Health's implementation services are getting better. The frustration comes when they...
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Relationship, Product
Sunrise Acute Care meets most local needs. That is because it is configurable, so we have a lot of...
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Product, Value
The biggest opportunity for Altera Digital Health is to not rely on Citrix; they need to cut that.
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Relationship, Product
Altera Digital Health's biggest strength is that we have a local point of contact. I like the...
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Loyalty
We are moving away from the system. Sunrise Acute Care is an incumbent system, but it is cumbersome...
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Operations
Sometimes, Altera Digital Health overpromises, and then we have to backtrack and fix configurations....
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Value
Altera Digital Health charges us for every little thing. They don't avoid that. Unforeseen events...
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Loyalty
Sunrise Acute Care works well. We have decided that we are going to get all of our facilities on...
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Relationship
We have easy access to Altera Digital Health's executives. They communicate well with us, and they...
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Relationship, Value
We have pretty quick access to Altera Digital Health when it comes to support. It is just that we...
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Loyalty
The vendor has gotten a lot better at looking for collaboration from people in our area. We have...
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Product
Sunrise Acute Care meets nearly all of our localized needs. The system has custom configuration to...
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Product
Sunrise Acute Care is a highly configurable EMR product that is built on an open architecture. The...
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Product
Altera Digital Health needs to invest more into their R&D for the solution to allow for built-in...
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Operations
Altera Digital Health could improve their implementation methodology. The system is quite flexible...
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Product
We have to put in a lot of effort, but Sunrise Acute Care does integrate with other systems. I think...
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Value
Other modules of Sunrise Acute Care exist, but we haven't contracted for them, and some of them get...
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Relationship
I had a particularly bad experience with the vendor's offshore support team in the middle of the...
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Relationship
There is a local Altera Digital Health team, and they answer their phone 24/7. We have senior-level...
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Loyalty, Product
We want the mobile version to be fully integrated and to be built to absolutely meet our...
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Operations
A lot of the training courses we have access to are delivered from the US, so our staff has to log...
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Relationship
Altera Digital Health as a company is great. Some really good individuals there want to make a...
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Operations
We need our implementation of Sunrise Acute Care to meet our country’s standards and requirements....
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Relationship, Product
To improve my experience as a customer, the vendor could change the product quality and system...
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Product
What I like most about the product is that is an open platform that is customizable to meet local needs....
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Product
The biggest opportunities for product improvement are mobility and integration with AI and ML tools.
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Relationship
The biggest strength of the vendor is that they maintain a long-term partnership and relationship.
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Operations, Product
I would like to see Altera Digital Health provide further customization for our needs because...
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Product
There are better options than Sunrise Acute Care. For example, if I ask for something, Altera...
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Operations
We underwent a train-the-trainer situation, so we have a set of trainers in our facility. I'm going...
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Loyalty, Product
The biggest benefit of Sunrise Acute Care is the data that we are collecting. We are just starting...
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Product
The system works ok. It is slow. This is not necessarily an issue with the product, but if we can't...
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Product
There is a lack of innovation with Sunrise Acute Care, like with AI, and it is still a fat client...
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Product
The strength of Sunrise Acute Care is it is a stable solution that has been in the market for a long...
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Operations, Product
I would like Altera Digital Health to make it easier to implement upgrades or functionality enhancements....
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Product
The embedded RIS components in Sunrise Acute Care offer very limited functionality.
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Loyalty, Relationship
I don't feel like we have received any ongoing support from Altera Digital Health. That is one of...
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Product
Altera Digital Health doesn’t do a good job with multiple solutions. Voice dictation is a huge...
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Product
A lot of the workflows in Sunrise Acute Care aren't specific to our country. There is too much...
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Relationship
Altera Digital Health needs to improve their managed service support. They need to improve how they...
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Product
Our end users struggle when things change in terms of how the screens or tabs look in Sunrise Acute...
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Value
If there are custom things that we have to ask Altera Digital Health to configure, they charge us...
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Product
Moving from manual documentation to electronic documentation in Sunrise Acute Care really helped a lot....
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Product
We had to have several customizations in Sunrise Acute Care, especially for integration with our...
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Operations, Product
Sunrise Acute Care provides easy access to patient records. The labs are easily accessible, so we...
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