Sunrise Acute Care (Global) (Allscripts)
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Everton Santos
Research Director
KLAS Research Director - Everton Santos
 
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User Commentary

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CMIO

Future Outlook

Once our contract is up, we will probably have to do an RFP for our EMR. I wouldn't buy the...

Mar 2023
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CMIO

Sales and Contracting

Altera Digital Health charges us for lots of things, and they only keep about half of their promises....

Mar 2023
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CMIO

Functionality and Upgrades

Sunrise Acute Care’s user-facing interface is quite nice and easy to navigate. It is fairly clear,...

Mar 2023
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CMIO

Service and Support

Altera Digital Health’s resourcing for helping us to deliver to our customers is an area for...

Mar 2023
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CMIO

Functionality and Upgrades

The product quality is not as great as it used to be. Unless we keep up with the product’s current...

Mar 2023
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CMIO

Service and Support

The vendor’s phone and web support are pretty good. The support people are fairly responsive when we...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

Overall, the product works well. It is simple to use. The screen is bright and easy to read. The...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

The drawback is that Sunrise Acute Care is an American-developed program, and things are different...

Mar 2023
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Analyst/Coordinator

Relationship

If the product goes down, it gets brought back up as soon as possible. I know that our team is...

Mar 2023
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Director

Implementation and Training

We worked hard to get things up and running. We told Altera Digital Health we wanted things to go...

Dec 2022
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Director

Interfacing and Integration

Certain pieces of the product have let us down, particularly around integration. Vendors that...

Dec 2022
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Director

Relationship

We have a fairly open relationship with Altera Digital Health in terms of problem-solving. We have...

Dec 2022
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Director

Service and Support

Altera Digital Health could improve by making more of their specialists available to us. It always...

Dec 2022
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Director

Relationship

Altera Digital Health could improve by having a clear road map around their acquisition by Harris. I...

Dec 2022
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CMIO

ROI / Cost

Altera Digital Health has multiple modules that we have had to buy. If we need something extra for...

Nov 2022
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CMIO

Functionality and Upgrades

The solution is okay, but the vendor doesn't update it. The system is very expensive for what it...

Nov 2022
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CMIO

Future Outlook

Altera Digital Health is very slow when it comes to modernizing their product. I still can't do a...

Nov 2022
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Analyst/Coordinator

ROI / Cost

Allscripts is extremely money oriented. It is clear that their main objective is to get investments...

Aug 2022
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VP/Other Executive

Technology

If the choice were mine, I would look at other options. The product has a very opaque road map....

Jul 2022
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VP/Other Executive

Interfacing and Integration

In terms of the product’s ability to support a standards-based approach, Allscripts has their Unity...

Jul 2022
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VP/Other Executive

Relationship

We deal with the European representatives, and the European market has very limited influence. We...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

I like the core functionality that allows us to create documents and review them in a way that suits...

Jul 2022
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VP/Other Executive

Interfacing and Integration

We have interfaced a lot of other systems with Allscripts' system, and that is a definite positive...

Jul 2022
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CIO

ROI / Cost

Allscripts charges for every little thing, and there is no end to the complaints about them.

Jun 2022
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CIO

Future Outlook

The Allscripts version we had was obsolete. Allscripts told us to upgrade our version for some time,...

Jun 2022
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Manager

Relationship

Allscripts is pretty responsive to requests. They are very helpful with letting us know about...

May 2022
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Manager

Future Outlook

As time progresses, there is always someone who has learned from the mistakes of others and has...

May 2022
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Manager

Lessons Learned

Whether or not I would recommend Allscripts' system would be dependent on what outcomes an...

May 2022
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Manager

Functionality and Upgrades

We were going to do an upgrade but didn't because of some bugs that were found during the upgrade's...

May 2022
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Manager

Functionality and Upgrades

We have had some challenges with our workflow and patient management. We still have functionality...

May 2022
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VP/Other Executive

Relationship

Allscripts would welcome a larger hospital as long as the customer could afford the solution....

May 2022
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VP/Other Executive

Relationship

In comparison to when we started, the vendor has had a reduction in experienced people on their...

May 2022
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VP/Other Executive

Implementation and Training

All of the activities that we were planning on doing have been delayed because the vendor doesn’t...

May 2022
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VP/Other Executive

Relationship

The vendor's announcement about the sale of their products to Harris Computer Corporation came to us...

May 2022
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