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Sunrise Acute Care (Global) Commentary
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Everton Santos
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User Commentary

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CIO

Product

The system's stability and reliability are dependent on our network infrastructure, and our...

Jun 2025
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CIO

Relationship

Altera Digital Health will tell us about known issues, but when it comes to local configurations,...

Jun 2025
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CIO

Loyalty, Relationship

Altera Digital Health has a road map. I will give them that. Recently, they have been delivering on...

Jun 2025
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CIO

Operations

Altera Digital Health's training is poor. I think that is because the system is configurable. We get...

Jun 2025
||
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CIO

Value

If Altera Digital Health's rate of change were faster, I would say yes to buying their system again...

Jun 2025
||
(0)
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CIO

Relationship

The main thing that would make the most impact for us over the next year would be Altera Digital...

Jun 2025
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CIO

Product

Integration is a really key aspect because our workflows often depend on us integrating Sunrise...

Jun 2025
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CIO

Product

One big issue is that Altera Digital Health's PAS and EPR are not interoperable. They don't even...

Jun 2025
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CIO

Relationship

The vendor's support is very poor. We have some cases that have been open for more than a year that...

Jun 2025
||
(0)
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CIO

Value

Altera Digital Health isn't always up front about all of the costs that are involved in something....

Jun 2025
||
(0)
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CIO

Relationship

I don't think that Altera Digital Health reduces our pain points or provides benefits beyond meeting...

Jun 2025
||
(0)
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CIO

Operations

Altera Digital Health's implementation services are getting better. The frustration comes when they...

Jun 2025
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CIO

Relationship, Product

Sunrise Acute Care meets most local needs. That is because it is configurable, so we have a lot of...

Jun 2025
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Manager

Product, Value

The biggest opportunity for Altera Digital Health is to not rely on Citrix; they need to cut that.

May 2025
||
(0)
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Manager

Relationship, Product

Altera Digital Health's biggest strength is that we have a local point of contact. I like the...

May 2025
||
(0)
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Physician

Loyalty

We are moving away from the system. Sunrise Acute Care is an incumbent system, but it is cumbersome...

May 2025
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CMIO

Operations

Sometimes, Altera Digital Health overpromises, and then we have to backtrack and fix configurations....

May 2025
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(0)
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CMIO

Value

Altera Digital Health charges us for every little thing. They don't avoid that. Unforeseen events...

May 2025
||
(0)
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CMIO

Loyalty

Sunrise Acute Care works well. We have decided that we are going to get all of our facilities on...

May 2025
||
(0)
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CMIO

Relationship

We have easy access to Altera Digital Health's executives. They communicate well with us, and they...

May 2025
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CMIO

Relationship, Value

We have pretty quick access to Altera Digital Health when it comes to support. It is just that we...

May 2025
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CMIO

Loyalty

The vendor has gotten a lot better at looking for collaboration from people in our area. We have...

Apr 2025
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CMIO

Product

Sunrise Acute Care meets nearly all of our localized needs. The system has custom configuration to...

Apr 2025
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VP/Other Executive

Product

Sunrise Acute Care is a highly configurable EMR product that is built on an open architecture. The...

Feb 2025
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VP/Other Executive

Product

Altera Digital Health needs to invest more into their R&D for the solution to allow for built-in...

Feb 2025
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Director

Operations

Altera Digital Health could improve their implementation methodology. The system is quite flexible...

Jan 2025
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Director

Product

We have to put in a lot of effort, but Sunrise Acute Care does integrate with other systems. I think...

Jan 2025
||
(0)
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Director

Value

Other modules of Sunrise Acute Care exist, but we haven't contracted for them, and some of them get...

Jan 2025
||
(0)
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Director

Relationship

I had a particularly bad experience with the vendor's offshore support team in the middle of the...

Jan 2025
||
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Director

Relationship

There is a local Altera Digital Health team, and they answer their phone 24/7. We have senior-level...

Jan 2025
||
(0)
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Director

Loyalty, Product

We want the mobile version to be fully integrated and to be built to absolutely meet our...

Jan 2025
||
(0)
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Director

Operations

A lot of the training courses we have access to are delivered from the US, so our staff has to log...

Jan 2025
||
(0)
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Director

Relationship

Altera Digital Health as a company is great. Some really good individuals there want to make a...

Jan 2025
||
(0)
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Director

Operations

We need our implementation of Sunrise Acute Care to meet our country’s standards and requirements....

Jan 2025
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(0)
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Director

Relationship, Product

To improve my experience as a customer, the vendor could change the product quality and system...

Dec 2024
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(0)
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Director

Product

What I like most about the product is that is an open platform that is customizable to meet local needs....

Dec 2024
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Director

Product

The biggest opportunities for product improvement are mobility and integration with AI and ML tools.

Dec 2024
||
(0)
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Director

Relationship

The biggest strength of the vendor is that they maintain a long-term partnership and relationship.

Dec 2024
||
(0)
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Director

Operations, Product

I would like to see Altera Digital Health provide further customization for our needs because...

Dec 2024
||
(0)
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Director

Product

There are better options than Sunrise Acute Care. For example, if I ask for something, Altera...

Dec 2024
||
(0)
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Director

Operations

We underwent a train-the-trainer situation, so we have a set of trainers in our facility. I'm going...

Dec 2024
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(0)
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Director

Loyalty, Product

The biggest benefit of Sunrise Acute Care is the data that we are collecting. We are just starting...

Dec 2024
||
(0)
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Manager

Product

The system works ok. It is slow. This is not necessarily an issue with the product, but if we can't...

Dec 2024
||
(0)
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Director

Product

There is a lack of innovation with Sunrise Acute Care, like with AI, and it is still a fat client...

Dec 2024
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(0)
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Director

Product

The strength of Sunrise Acute Care is it is a stable solution that has been in the market for a long...

Dec 2024
||
(0)
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Physician

Operations, Product

I would like Altera Digital Health to make it easier to implement upgrades or functionality enhancements....

Dec 2024
||
(0)
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Physician

Product

The embedded RIS components in Sunrise Acute Care offer very limited functionality.

Dec 2024
||
(0)
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CMIO

Loyalty, Relationship

I don't feel like we have received any ongoing support from Altera Digital Health. That is one of...

Oct 2024
||
(0)
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CMIO

Product

Altera Digital Health doesn’t do a good job with multiple solutions. Voice dictation is a huge...

Oct 2024
||
(0)
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 or  to see details.

CMIO

Product

A lot of the workflows in Sunrise Acute Care aren't specific to our country. There is too much...

Oct 2024
||
(0)
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 or  to see details.

Director

Relationship

Altera Digital Health needs to improve their managed service support. They need to improve how they...

Oct 2024
||
(0)
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Director

Product

Our end users struggle when things change in terms of how the screens or tabs look in Sunrise Acute...

Oct 2024
||
(0)
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Director

Value

If there are custom things that we have to ask Altera Digital Health to configure, they charge us...

Oct 2024
||
(0)
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Director

Product

Moving from manual documentation to electronic documentation in Sunrise Acute Care really helped a lot....

Oct 2024
||
(0)
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Director

Product

We had to have several customizations in Sunrise Acute Care, especially for integration with our...

Oct 2024
||
(0)
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Manager

Operations, Product

Sunrise Acute Care provides easy access to patient records. The labs are easily accessible, so we...

Jul 2024
||
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