Sunrise Acute Care (Non-US) (Allscripts)
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Everton Santos
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User Commentary

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CMIO

ROI / Cost (care and feeding)

Altera Digital Health has multiple modules that we have had to buy. If we need something extra for...

Nov 2022
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CMIO

Functionality and Upgrades

The solution is okay, but the vendor doesn't update it. The system is very expensive for what it...

Nov 2022
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CMIO

Future Outlook

Altera Digital Health is very slow when it comes to modernizing their product. I still can't do a...

Nov 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Allscripts is extremely money oriented. It is clear that their main objective is to get investments...

Aug 2022
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VP/Other Executive

Technology

If the choice were mine, I would look at other options. The product has a very opaque road map....

Jul 2022
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VP/Other Executive

Interfacing and Integration

In terms of the product’s ability to support a standards-based approach, Allscripts has their Unity...

Jul 2022
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VP/Other Executive

Relationship

We deal with the European representatives, and the European market has very limited influence. We...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

I like the core functionality that allows us to create documents and review them in a way that suits...

Jul 2022
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VP/Other Executive

Interfacing and Integration

We have interfaced a lot of other systems with Allscripts' system, and that is a definite positive...

Jul 2022
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CIO

ROI / Cost (care and feeding)

Allscripts charges for every little thing, and there is no end to the complaints about them.

Jun 2022
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CIO

Future Outlook

The Allscripts version we had was obsolete. Allscripts told us to upgrade our version for some time,...

Jun 2022
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Manager

Relationship

Allscripts is pretty responsive to requests. They are very helpful with letting us know about...

May 2022
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Manager

Future Outlook

As time progresses, there is always someone who has learned from the mistakes of others and has...

May 2022
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Manager

Lessons Learned

Whether or not I would recommend Allscripts' system would be dependent on what outcomes an...

May 2022
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Manager

Functionality and Upgrades

We were going to do an upgrade but didn't because of some bugs that were found during the upgrade's...

May 2022
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Manager

Functionality and Upgrades

We have had some challenges with our workflow and patient management. We still have functionality...

May 2022
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VP/Other Executive

Relationship

Allscripts would welcome a larger hospital as long as the customer could afford the solution....

May 2022
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VP/Other Executive

Relationship

In comparison to when we started, the vendor has had a reduction in experienced people on their...

May 2022
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VP/Other Executive

Implementation and Training

All of the activities that we were planning on doing have been delayed because the vendor doesn’t...

May 2022
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VP/Other Executive

Relationship

The vendor's announcement about the sale of their products to Harris Computer Corporation came to us...

May 2022
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Manager

Functionality and Upgrades

The system works well enough, and it is fine for the things that we use it for. The one thing about...

Mar 2022
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Manager

Relationship

We have upgraded the system many times, and it would be nice if we could have the same engineer work...

Mar 2022
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Manager

Service and Support

The system doesn't go down very often. Allscripts is a big organization, so their support people...

Mar 2022
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Manager

Relationship

The vendor's executives are involved, even for upgrades. They seem to be very engaged with their customers....

Mar 2022
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Manager

Future Outlook

If I were to make the decision today, I would probably choose to buy this system again. Sunrise...

Mar 2022
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Manager

ROI / Cost (care and feeding)

It is fair to say that the vendor doesn't charge us for every little thing. We have an agreement...

Mar 2022
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CMIO

Functionality and Upgrades

The product has a good user interface for clinicians. The product is intuitive and easy to use.

Mar 2022
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CMIO

Lessons Learned

It would be nice if Allscripts were more flexible and responded more quickly to our requests for...

Mar 2022
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Analyst/Coordinator

Technology

The only downside of Sunrise Acute Care is the visit-record review tab. It is slow to open. It could...

Feb 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

When we first got Sunrise Acute Care, there was a lot of pushback from our nursing staff and...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

If the vendor made some improvements to meet our team's needs, I would definitely choose the product...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

From a patient care perspective, our staff like Sunrise Acute Care. It is easy to use, and the...

Feb 2022
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Analyst/Coordinator

Interfacing and Integration

Sunrise Acute Care communicates with our other systems, and there are usually no issues with that....

Feb 2022
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Manager

Future Outlook

Unfortunately, Sunrise Acute Care is being decommissioned at our organization. It is being replaced...

Feb 2022
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Manager

Functionality and Upgrades

I would absolutely buy Sunrise Acute Care again. It is very scalable, robust, and stable. We have...

Feb 2022
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Manager

ROI / Cost (care and feeding)

I would recommend Sunrise Acute Care without question. I never hear any complaints that we are not...

Feb 2022
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Manager

Service and Support

The level of technical support that we get from Allscripts is exemplary. The head of our TSC has...

Feb 2022
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Manager

Relationship

We rely heavily upon Allscripts’ overseas monitoring team to identify emerging issues. From time to...

Feb 2022
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Director

Technology

A key thing that Allscripts could focus on is the mobility of the product itself. They have been...

Jan 2022
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Director

Functionality and Upgrades

We want to keep Sunrise Acute Care because we have made it our system. If we must leave it, we will...

Jan 2022
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Director

Relationship

I like that our relationship with Allscripts has been built over the years. Even though Allscripts...

Jan 2022
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Director

Other Observations & Comments

The product is very North American. We have seen Allscripts tailor it to areas outside of North...

Jan 2022
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Physician

Functionality and Upgrades

We like the system's abilities for customization and configuration in organizing workflows. We can...

Dec 2021
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Director

Technology

Things are going reasonably well with Allscripts, but their problem is that they are inflexible. The...

Dec 2021
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