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User Commentary
Value
We have noticed over the last couple of years that if Altera Digital Health can charge for...
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Operations, Value
Sunrise Financial Manager’s implementations aren’t as complex as the EMR’s. However, we have to pay...
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Relationship
Altera Digital Health brings some things proactively, but we prompt them more than anything. There...
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Relationship
We meet with our vendor representative on a regular basis, and that is the highest-ranking person I...
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Relationship, Relationship, Product, Product
Altera Digital Health has just not been able to deliver what we need with Sunrise Financial Manager....
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Product, Product
When Altera Digital Health built the system, it had two scrubbers. If we put a claim in now and it...
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Relationship, Relationship
Our IT people are getting good support from system analysts and system administrators. But the folks...
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Loyalty, Product
Our only hesitation on the financial side is the complexity of the worksheet. It is not just a...
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Operations
We have a new implementation team. Getting to know that new team is a challenge sometimes, but...
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Relationship, Operations
Altera Digital Health does a very good job of providing client forums for Sunrise Financial Manager...
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Operations
Altera Digital Health could do better at providing training for their IT analysts that are...
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Relationship, Product
Altera Digital Health does a very good job of keeping up with measures and upcoming regulatory...
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Product
There are things that are lacking. We still have a second claim scrubber to accommodate secondary...
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Relationship
Altera Digital Health has great support for the product. It is very easy to work with the vendor's...
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Product, Value
With all of the modules that we use, the solution helps us collate data and push that data to other...
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Relationship, Operations, Product
We have had the solution for a few years, but we still struggle with it on the A/R side. We are...
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Value
The vendor has a lot of add-on services. If we want the vendor to do certain things, then we have to...
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Loyalty, Value
I don't think that we intend to move away from the system anytime soon, mainly because of how...
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Loyalty, Relationship
Allscripts' executive involvement has changed a little bit because they are changing ownership. I...
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Product
Allscripts needs to unify their EMR with Sunrise Financial Manager. We are still dealing with third...
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Loyalty
There are some things that we are doing that may improve our experience with the system a lot....
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Relationship, Operations, Product
The system has some parts that work well and some parts that aren't easy for us to train our staff...
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Operations
We have had a lot of challenges with Allscripts. Our implementation of their system was one of the...
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Relationship, Product
The vendor has been good about pulling a bunch of disparate systems together and putting them all in...
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Loyalty
The impact that Allscripts' new ownership will have on the company has yet to be determined. I don't...
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Relationship
I think that Allscripts tries to keep their promises. They have the best intentions when it comes to...
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Product
Allscripts is not as fast as I would like them to be at driving outcomes. We would have liked for...
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Value
Our organization is pleased with the product. We are catching charges better than we ever have...
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Product
Sunrise Financial Manager is maturing in comparison to other EMRs. Compared to Cerner's and Epic's...
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