
Commentary Summary
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User Commentary
ROI / Cost
With all of the modules that we use, the solution helps us collate data and push that data to other...
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Implementation and Training
I don't think there were any hidden surprises, so the vendor promoted the product well. The product...
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Interfacing and Integration
Allscripts listens to our needs surrounding integration and puts the things we need into development....
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Relationship
Allscripts is closely partnered with our teams through their IT team. The vendor's support is great...
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Functionality and Upgrades
We are still dissatisfied with the worksheets, both the training around them and the design of them....
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Functionality and Upgrades
In terms of delivering new technology, Allscripts has recently added a new dashboard that will drive...
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Implementation and Training
We have had the solution for a few years, but we still struggle with it on the A/R side. We are...
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ROI / Cost
The vendor has a lot of add-on services. If we want the vendor to do certain things, then we have to...
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Other Observations & Comments
I don't think that we intend to move away from the system anytime soon, mainly because of how...
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Relationship
Allscripts' executive involvement has changed a little bit because they are changing ownership. I...
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Interfacing and Integration
Allscripts needs to unify their EMR with Sunrise Financial Manager. We are still dealing with third...
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Service and Support
There are some things that we are doing that may improve our experience with the system a lot....
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Service and Support
The system has some parts that work well and some parts that aren't easy for us to train our staff...
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Implementation and Training
We have had a lot of challenges with Allscripts. Our implementation of their system was one of the...
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Interfacing and Integration
The vendor has been good about pulling a bunch of disparate systems together and putting them all in...
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Other Observations & Comments
The impact that Allscripts' new ownership will have on the company has yet to be determined. I don't...
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Relationship
I think that Allscripts tries to keep their promises. They have the best intentions when it comes to...
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Functionality and Upgrades
Allscripts is not as fast as I would like them to be at driving outcomes. We would have liked for...
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ROI / Cost
Our organization is pleased with the product. We are catching charges better than we ever have...
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Other Observations & Comments
Sunrise Financial Manager is maturing in comparison to other EMRs. Compared to Cerner's and Epic's...
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Relationship
Overall, the strength of Sunrise Financial Manager lies in its service and support. Allscripts...
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Service and Support
The support team and support options for Allscripts are easy to use and responsive. Allscripts...
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Functionality and Upgrades
Overall product functionality could use some attention, and we need a more intuitive user interface.
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Service and Support
The upgrade quality is poor, and there was a lack of documentation prior to our upgrade. But we have...
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Implementation and Training
The main thing Allscripts needs to improve is the training material. Training is lacking. The vendor...
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Functionality and Upgrades
Sunrise Financial Manager is very confusing for our end users because of the complexity of having...
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Functionality and Upgrades
The fact that Allscripts' product is an enterprise solution and we have all the documentation is...
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Functionality and Upgrades
Allscripts wants clients to use their claim scrubber rather than a third-party product, but it is...
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ROI / Cost
Allscripts does not nickel-and-dime us. There have been many times when we have requested something,...
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