Sunrise Financial Manager (Allscripts)
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Coray Tate
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KLAS Research Director - Coray Tate
 
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User Commentary

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Manager

Implementation and Training

I don't think there were any hidden surprises, so the vendor promoted the product well. The product...

Jun 2022
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Manager

Interfacing and Integration

Allscripts listens to our needs surrounding integration and puts the things we need into development....

Jun 2022
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Manager

Relationship

Allscripts is closely partnered with our teams through their IT team. The vendor's support is great...

Jun 2022
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Manager

Functionality and Upgrades

We are still dissatisfied with the worksheets, both the training around them and the design of them....

Jun 2022
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Manager

Functionality and Upgrades

In terms of delivering new technology, Allscripts has recently added a new dashboard that will drive...

Jun 2022
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CFO

Implementation and Training

We have had the solution for a few years, but we still struggle with it on the A/R side. We are...

Jun 2022
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CFO

ROI / Cost (care and feeding)

The vendor has a lot of add-on services. If we want the vendor to do certain things, then we have to...

Jun 2022
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CFO

Other Observations & Comments

I don't think that we intend to move away from the system anytime soon, mainly because of how...

Jun 2022
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CFO

Relationship

Allscripts' executive involvement has changed a little bit because they are changing ownership. I...

Jun 2022
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CIO

Interfacing and Integration

Allscripts needs to unify their EMR with Sunrise Financial Manager. We are still dealing with third...

Jun 2022
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CFO

Service and Support

There are some things that we are doing that may improve our experience with the system a lot....

Jun 2022
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CFO

Service and Support

The system has some parts that work well and some parts that aren't easy for us to train our staff...

Jun 2022
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CFO

Implementation and Training

We have had a lot of challenges with Allscripts. Our implementation of their system was one of the...

Jun 2022
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CFO

Interfacing and Integration

The vendor has been good about pulling a bunch of disparate systems together and putting them all in...

Jun 2022
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CFO

Other Observations & Comments

The impact that Allscripts' new ownership will have on the company has yet to be determined. I don't...

Jun 2022
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CFO

Relationship

I think that Allscripts tries to keep their promises. They have the best intentions when it comes to...

Jun 2022
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CIO

Functionality and Upgrades

Allscripts is not as fast as I would like them to be at driving outcomes. We would have liked for...

Jun 2022
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CIO

ROI / Cost (care and feeding)

Our organization is pleased with the product. We are catching charges better than we ever have...

Jun 2022
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CIO

Other Observations & Comments

Sunrise Financial Manager is maturing in comparison to other EMRs. Compared to Cerner's and Epic's...

Jun 2022
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VP/Other Executive

Relationship

Overall, the strength of Sunrise Financial Manager lies in its service and support. Allscripts...

Apr 2022
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VP/Other Executive

Service and Support

The support team and support options for Allscripts are easy to use and responsive. Allscripts...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

Overall product functionality could use some attention, and we need a more intuitive user interface.

Apr 2022
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Manager

Service and Support

The upgrade quality is poor, and there was a lack of documentation prior to our upgrade. But we have...

Feb 2022
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Manager

Implementation and Training

The main thing Allscripts needs to improve is the training material. Training is lacking. The vendor...

Feb 2022
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Manager

Functionality and Upgrades

Sunrise Financial Manager is very confusing for our end users because of the complexity of having...

Feb 2022
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Manager

Functionality and Upgrades

The fact that Allscripts' product is an enterprise solution and we have all the documentation is...

Feb 2022
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Manager

Functionality and Upgrades

Allscripts wants clients to use their claim scrubber rather than a third-party product, but it is...

Feb 2022
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Manager

ROI / Cost (care and feeding)

Allscripts does not nickel-and-dime us. There have been many times when we have requested something,...

Feb 2022
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Manager

Functionality and Upgrades

The vendor's remittance advice and the way that they post batches on the remittance side of the...

Jan 2022
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Manager

Functionality and Upgrades

Doing something in Sunrise Financial Manager takes three times as long as it would have in our old system....

Jan 2022
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Manager

Functionality and Upgrades

With Sunrise Financial Manager, it is very difficult to run reports and get good reports from the...

Jan 2022
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