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TouchWorks EHR Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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Commentary Summary

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User Commentary

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Analyst/Coordinator

Loyalty

We want to work with Altera Digital Health to make their product better, mainly because we know it...

Apr 2024
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(0)
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Analyst/Coordinator

Operations, Product

The last year and a half have been incredibly difficult. The transition from v.19.4 to v.22.1 was...

Apr 2024
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(0)
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Analyst/Coordinator

Value

The vendor’s need to introduce pharmaceutical ads to pay for development to improve the product is...

Apr 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

We had to ask for best practices after a recent upgrade and pay for help because our physicians were...

Apr 2024
||
(0)
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Manager

Loyalty, Product

There are a lot of big enhancement changes coming in TouchWorks EHR. With a previous upgrade, some...

Feb 2024
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Manager

Product

Sometimes things go to development, and then we don't hear anything else about them, and the vendor...

Feb 2024
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(0)
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Manager

Operations

Altera Digital Health doesn't really offer a lot of training, and the learning center is not robust....

Feb 2024
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(0)
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Manager

Product

There are several parts of TouchWorks EHR that we can’t use because they are not working...

Feb 2024
||
(0)
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Manager

Loyalty, Product

We turned dbMotion off because it didn't work very well at all in our environment; it didn't allow...

Feb 2024
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(0)
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Director

Relationship

Altera Digital Health is proactive because they reach out to us about issues, try to get ahead of...

Jan 2024
||
(0)
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Director

Culture

The vendor needs to work on developing their internal structure. That includes their sales and...

Jan 2024
||
(0)
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Director

Loyalty, Relationship

Altera Digital Health's key strengths are that they try to be as open and transparent as possible....

Jan 2024
||
(0)
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Director

Relationship, Operations

Altera Digital Health has a lot of staff members who are inexperienced. The vendor could improve by...

Jan 2024
||
(0)
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CMIO

Relationship, Product

We really don't feel like Altera Digital Health is progressing or innovating Touchworks EHR. R&D has...

Oct 2023
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(0)
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CMIO

Loyalty, Product

We rarely see Altera Digital Health working on integration with any of the newer platforms out there...

Oct 2023
||
(0)
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CMIO

Product

There has been a little more development on the Touchworks EHR side recently, but we still have a...

Oct 2023
||
(0)
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CMIO

Product

Touchworks EHR is definitely a big contributing factor to provider burnout. It isn't the sole...

Oct 2023
||
(0)
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CMIO

Loyalty, Relationship

Our biggest fear is sticking with Altera Digital Health, having something major happen suddenly, and...

Oct 2023
||
(0)
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Manager

Relationship, Operations

Our relationship with Altera Digital Health has been difficult. We went through a major upgrade, and...

Oct 2023
||
(0)
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Manager

Product

Our recent upgrade of Touchworks EHR was a big change, and I was very excited about taking advantage...

Oct 2023
||
(0)
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Manager

Loyalty, Relationship, Product

Right now, there is a lot of innovation happening among the bigger players in the market. Altera...

Oct 2023
||
(0)
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Manager

Loyalty, Product

Touchworks EHR has had integration capacity for several years. It is a little dated, but it works...

Oct 2023
||
(0)
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Manager

Loyalty, Product

Altera Digital Health is so far down the hole with their system right now that just getting out of...

Oct 2023
||
(0)
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VP/Other Executive

Relationship

Altera Digital Health’s new management appears to care a lot more about their customers than their...

Oct 2023
||
(0)
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VP/Other Executive

Relationship, Product

There has been some improvement with Altera Digital Health. Our situation with Altera Digital Health...

Oct 2023
||
(0)
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Director

Relationship, Relationship, Value, Value

I would not choose Touchworks EHR again, and that decision has to do with the transition from...

Sep 2023
||
(0)
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Director

Product, Product

Things sometimes break because the system is complicated, but in general, Touchworks EHR is very...

Sep 2023
||
(0)
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Director

Product, Product

It takes much longer to get outside integrations working properly with Altera Digital Health than it...

Sep 2023
||
(0)
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Director

Product, Product

Prior authorization is a big thing for us, and Altera Digital Health has a module for that, but they...

Sep 2023
||
(0)
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Director

Loyalty, Loyalty, Relationship, Relationship

Altera Digital Health tries to get out in front of things. I can call my account executive, and they...

Sep 2023
||
(0)
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Manager

Loyalty

We would shop around if we had to replace Touchworks EHR, but we would consider Altera Digital...

Aug 2023
||
(0)
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Manager

Loyalty

Altera Digital Health is improving, and I think they will continue to get better.

Aug 2023
||
(0)
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CIO

Relationship

Altera Digital Health is a much better company to work with than our previous vendor was. Some of...

Aug 2023
||
(0)
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Manager

Relationship

We would like to see the vendor’s support people read the actual tickets before asking us for...

May 2023
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(0)
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Manager

Relationship

The vendor's promises are awful. The vendor might be trying to make things better, but they are...

May 2023
||
(0)
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Manager

Relationship

Things with Altera Digital Health started off pretty rocky. The technical person we had was never...

May 2023
||
(0)
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Manager

Relationship, Product

The vendor needs to work on the product’s speed and clear our cache. Those are the biggest problems....

May 2023
||
(0)
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