Amazing Charts EMR - Small Practices
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
Service and Support
Amazing Charts was raising their costs and charging us for things. The support costs kept going up...
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ROI / Cost (care and feeding)
The Amazing Charts system is missing so many bells and whistles that other systems have. I bought it...
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Service and Support
The IT support was good whenever we broke down or had something that didn't work. It was usually...
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Relationship
Amazing Charts told us that upgrades were going to come, but then they got delayed. Amazing Charts...
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Relationship
Our contact was very responsive. I was happy with the executive involvement.
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Interfacing and Integration
Amazing Charts' solution is awful. There is a lack of interoperability even within the system. I...
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ROI / Cost (care and feeding)
I don't know what Amazing Charts' objectives are or what their vision is, but the system hasn't...
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ROI / Cost (care and feeding)
Amazing Charts was bought out by their new company a couple of years ago, and at that point, things...
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Service and Support
The support people from Amazing Charts are pretty okay. If there is an issue, the support team lets...
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Relationship
I don't think Amazing Charts has ever called us just to be proactive. There are bugs that the vendor...
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Future Outlook
The hosted solution is not a viable solution for a midsize practice because it is too expensive. The...
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Service and Support
It is very hard to get anyone on the phone. It is not impossible, but it is not easy.
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ROI / Cost (care and feeding)
I am happy with Amazing Charts EMR in many ways, but the one big problem with it is that it is...
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Functionality and Upgrades
The thing I like about Amazing Charts EMR is that it is intuitive and easy to use. I have never had...
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Technology
Everything has to be web based nowadays, so to have a server-based solution is completely outdated....
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ROI / Cost (care and feeding)
I have no unexpected costs.
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ROI / Cost (care and feeding)
Amazing Charts has been very forthcoming about pricing. We usually know what we will have to pay....
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Win/Loss - Why they were selected (by current clients)
We chose to go with Amazing Charts EMR because it was simple to use and relatively inexpensive. We...
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Implementation and Training
When Amazing Charts does updates, they send out update lists, but we have to call a lot of times to...
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Service and Support
We have not been able to get some of our billing issues resolved through Amazing Charts. When we...
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