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Amazing Charts EMR - Small Practices Comments
Subject Expert
Commentary Summary
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User Commentary
CEO/President
Functionality and Upgrades
One issue that we have is that patients have a really hard time using the vendor’s portal. I want...
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CEO/President
ROI / Cost (care and feeding)
If I were making the decision today, I would buy the product again. It was affordable for small...
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CEO/President
Relationship
We don’t really interact with the vendor’s executives. We get low-level involvement. When the vendor...
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CEO/President
Service and Support
The vendor’s support isn’t timely. We can’t reach anyone right away. All that is available is a...
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CEO/President
Functionality and Upgrades
The vendor has been unable to fix certain things. We have talked to them several times and aren’t...
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CEO/President
Interfacing and Integration
We have problems with the system connecting to other systems. It would be nice if the vendor had...
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CEO/President
Functionality and Upgrades
The system is pretty easy to use, and the vendor’s service team keeps up with the changes in the...
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CEO/President
Service and Support
The vendor worked well with us during the COVID-19 crisis. They supported us.
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Manager
Functionality and Upgrades
As far as charting goes, the solution is extremely easy. It is very user friendly.
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Manager
Functionality and Upgrades
In terms of the billing side, such as pulling reports, there is a lot of room for improvement. If we...
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Manager
Service and Support
Whoever was over the support years ago, Amazing Charts needs to go back and get that person again. I...
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Manager
Service and Support
The tech support is a big issue. Had it not been so good in the beginning, I wouldn’t have anything...
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Physician
Interfacing and Integration
The product interfaces fine, but it doesn’t interface super well with our PM program. One particular...
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Physician
Service and Support
The product is a great value, but with the support, the ball often just gets passed around a lot,...
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