Amazing Charts EMR - Small Practices Comments

 

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Current Time Inside Cache Tag Helper: 11/30/2020 1:40:49 PM and Model.EvProductId = 92692

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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CEO/President

Functionality and Upgrades

One issue that we have is that patients have a really hard time using the vendor’s portal. I want...

Nov 2020
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CEO/President

ROI / Cost (care and feeding)

If I were making the decision today, I would buy the product again. It was affordable for small...

Nov 2020
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CEO/President

Relationship

We don’t really interact with the vendor’s executives. We get low-level involvement. When the vendor...

Nov 2020
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CEO/President

Service and Support

The vendor’s support isn’t timely. We can’t reach anyone right away. All that is available is a...

Nov 2020
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CEO/President

Functionality and Upgrades

The vendor has been unable to fix certain things. We have talked to them several times and aren’t...

Nov 2020
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CEO/President

Interfacing and Integration

We have problems with the system connecting to other systems. It would be nice if the vendor had...

Nov 2020
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CEO/President

Functionality and Upgrades

The system is pretty easy to use, and the vendor’s service team keeps up with the changes in the...

Nov 2020
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CEO/President

Service and Support

The vendor worked well with us during the COVID-19 crisis. They supported us.

Nov 2020
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Manager

Functionality and Upgrades

As far as charting goes, the solution is extremely easy. It is very user friendly.

Nov 2020
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Manager

Functionality and Upgrades

In terms of the billing side, such as pulling reports, there is a lot of room for improvement. If we...

Nov 2020
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Manager

Service and Support

Whoever was over the support years ago, Amazing Charts needs to go back and get that person again. I...

Nov 2020
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Manager

Service and Support

The tech support is a big issue. Had it not been so good in the beginning, I wouldn’t have anything...

Nov 2020
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Physician

Interfacing and Integration

The product interfaces fine, but it doesn’t interface super well with our PM program. One particular...

Nov 2020
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Physician

Service and Support

The product is a great value, but with the support, the ball often just gets passed around a lot,...

Nov 2020
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