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Amazing Charts EMR - Small Practices
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

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aaron.gleave@klasresearch.com

 
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User Commentary

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CEO/President

I am happy with the system and would probably keep it if it weren't for the nickel-and-diming....

Dec 2020
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(0)
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CEO/President

Within reason, Amazing Charts is pretty responsive when it comes to IT support. We were doing a type...

Dec 2020
||
(0)
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CEO/President

Amazing Charts' service is not very proactive. I am always getting messages about webinars, but the...

Dec 2020
||
(0)
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CEO/President

The product doesn't have a lot of bells and whistles, but it works perfectly fine. The system is...

Dec 2020
||
(0)
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Physician

If someone asked me about Amazing Charts' solution, I would say it is inexpensive and simple. The...

Dec 2020
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(0)
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Physician

When it comes to the functionality meeting my needs, I would like the ability to track pain scores....

Dec 2020
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Physician

I would like to actually get a callback from the ongoing support. Once the support people call back,...

Dec 2020
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CEO/President

One issue that we have is that patients have a really hard time using the vendor’s portal. I want...

Nov 2020
||
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CEO/President

If I were making the decision today, I would buy the product again. It was affordable for small...

Nov 2020
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CEO/President

We don’t really interact with the vendor’s executives. We get low-level involvement. When the vendor...

Nov 2020
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CEO/President

The vendor’s support isn’t timely. We can’t reach anyone right away. All that is available is a...

Nov 2020
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CEO/President

The vendor has been unable to fix certain things. We have talked to them several times and aren’t...

Nov 2020
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CEO/President

We have problems with the system connecting to other systems. It would be nice if the vendor had...

Nov 2020
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CEO/President

The system is pretty easy to use, and the vendor’s service team keeps up with the changes in the...

Nov 2020
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CEO/President

The vendor worked well with us during the COVID-19 crisis. They supported us.

Nov 2020
||
(0)
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Manager

As far as charting goes, the solution is extremely easy. It is very user friendly.

Nov 2020
||
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Manager

In terms of the billing side, such as pulling reports, there is a lot of room for improvement. If we...

Nov 2020
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Manager

Whoever was over the support years ago, Amazing Charts needs to go back and get that person again. I...

Nov 2020
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Manager

The tech support is a big issue. Had it not been so good in the beginning, I wouldn’t have anything...

Nov 2020
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Physician

The product interfaces fine, but it doesn’t interface super well with our PM program. One particular...

Nov 2020
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Physician

The product is a great value, but with the support, the ball often just gets passed around a lot,...

Nov 2020
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