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ShiftSelect Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Loyalty

ShiftSelect is part of our long-term plans here at the local level. But sometimes when we are part...

Mar 2024
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Director

Relationship

symplr's reward system has gone through some challenges in terms of staff ordering with points out...

Mar 2024
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Director

Culture, Value

We have a standard fee that is paid a few times a year for licensing end users. I am not aware that...

Mar 2024
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Director

Operations, Product

ShiftSelect has been easy for the staff. We enjoy that ShiftSelect is available on a website so we...

Mar 2024
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Manager

Culture, Value

symplr keeps all their promises, but they have changed since we started. When we started, they were...

Feb 2024
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Manager

Product, Value

The biggest benefit of ShiftSelect is its ease of use for the managers and staff. It is a very...

Feb 2024
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Manager

Product

I wish ShiftSelect were a bit more able to make changes. For example, some users want a certain...

Feb 2024
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Manager

Relationship

When we started with symplr, they were very hands on. They checked frequently to see whether there...

Feb 2024
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Manager

Loyalty, Product

If symplr continues to make improvements to ShiftSelect, we will keep it. It seems like the vendor...

Jan 2024
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Manager

Culture, Loyalty, Relationship

Maybe symplr does keep their promises, but they are extremely vague about what they will or won't...

Jan 2024
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Manager

Operations, Product

I have always liked the credential management portion of ShiftSelect. The product is very easy for...

Jan 2024
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Manager

Product

I don't know whether symplr has put the big picture together. We are a relatively large...

Jan 2024
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Manager

Loyalty, Product

I like that we are using ShiftSelect for our schedule. Our staff can request and trade shifts...

Jan 2024
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Manager

Product

In the mobile app for ShiftSelect, users cannot see incentive bids, so if a nurse manager has put an...

Jan 2024
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VP/Other Executive

Product

symplr has a ways to go in terms of ShiftSelect driving tangible outcomes. symplr has to get better...

Jan 2024
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VP/Other Executive

Culture, Relationship

Our relationship with symplr has been really good. When they don't keep promises, there is good...

Jan 2024
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Analyst/Coordinator

Relationship

We have outstanding issues that have not been fixed with symplr. We have asked the vendor to turn...

Dec 2023
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Analyst/Coordinator

Product

We have not been happy with the changes that symplr has made over the last few years. The vendor has...

Dec 2023
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Analyst/Coordinator

Operations

We haven't had to do any implementation with the vendor because we already had one. In terms of the...

Dec 2023
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Analyst/Coordinator

Operations

symplr doesn't have any ongoing training.

Dec 2023
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Analyst/Coordinator

Value

ShiftSelect has become very difficult. It has become more cumbersome to use than it is worth. If we...

Dec 2023
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Analyst/Coordinator

Relationship

I don't think the vendor is stellar in any way, but we have been able to get some support from...

Dec 2023
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Analyst/Coordinator

Relationship, Operations, Product

symplr does send out notices. We do know when their instances of downtime are happening all the...

Dec 2023
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Analyst/Coordinator

Product

There is a bit of room for improvement with ShiftSelect. Specifically, the time frames could be...

Nov 2023
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Analyst/Coordinator

Relationship

The support from symplr is not great. Our account representative is super nice and knowledgeable,...

Nov 2023
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Analyst/Coordinator

Relationship

symplr is fabulous at being proactive. They are a very hands-on organization, and they want to learn...

Nov 2023
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Analyst/Coordinator

Relationship

When I call the vendor's support line, I always get put on hold. The support line always tells me...

Nov 2023
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Analyst/Coordinator

Product, Value

One thing that our staff members really like is that symplr came up with a smart self-scheduling...

Nov 2023
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Analyst/Coordinator

Operations

We had a rough start with ShiftSelect. We went from building everything and making changes ourselves...

Nov 2023
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Analyst/Coordinator

Relationship, Operations, Product

ShiftSelect has gotten easier to use. Some people are still struggling with it, but that is because...

Nov 2023
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VP/Other Executive

Operations

At the time we did an implementation, symplr brought their absolute experts to the table, came to...

Oct 2023
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VP/Other Executive

Relationship

The support is not great for us. We are still in the midst of figuring out who is the problem. The...

Oct 2023
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VP/Other Executive

Value

The system is not free, but it is better than trying to do a whole new implementation or something....

Oct 2023
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Analyst/Coordinator

Culture, Operations

We used to have computer-based training modules available to us when we logged into the system, but...

May 2023
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Analyst/Coordinator

Relationship

The vendor is very helpful when we need to get ahold of them, but we have to log a ticket online and...

May 2023
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Manager

Loyalty

symplr has a new product they are trying to push. We are concerned that ShiftSelect is going to be...

May 2023
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Manager

Loyalty, Product, Value

I like ShiftSelect. Compared to the product we used prior, ShiftSelect is super easy to use. If it...

May 2023
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Manager

Loyalty, Relationship

We have been told that things are going to happen, and then nothing happens. Sometimes symplr comes...

May 2023
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Manager

Operations

We had an implementation at one of our locations, and symplr took on the process and did all the...

May 2023
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Manager

Relationship

We have integration between our core connect system and our workforce management product, and those...

May 2023
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Manager

Loyalty, Product

ShiftSelect is not meeting all our needs. One of the biggest concerns we have expressed to symplr,...

May 2023
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Manager

Relationship

symplr has a vision of where the product needs to go, but sometimes they are not as proactive as we...

May 2023
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Manager

Relationship

We used to have great communication with symplr's executives. We haven't had a lot of communication...

May 2023
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Analyst/Coordinator

Loyalty

Once we move a few more departments over to our other scheduling system, we won't need ShiftSelect...

Apr 2023
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Analyst/Coordinator

Product

I really like ShiftSelect's matrix view. That view is pretty neat. It is something that our other...

Apr 2023
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Analyst/Coordinator

Product

I would like to be able to run a vacation report in ShiftSelect so that I can view pending vacation...

Apr 2023
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