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ShiftSelect Comments
Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
Relationship
Our relationship with API Healthcare is good. We have executive levels we can contact. We actually...
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Analyst/Coordinator
Functionality and Upgrades
API Healthcare hasn’t done anything special with COVID-19. We actually were able to build subtypes...
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Manager
Future Outlook
With the transition from GE Healthcare to API Healthcare, the vendor is refocused on developing the...
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Manager
Functionality and Upgrades
Most of the end users say they are satisfied with the product because most of them probably haven’t...
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Manager
Technology
The vendor just reengaged us to have the leadership meetings. The best part of the experience has...
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Manager
Service and Support
The vendor is restructuring their teams and trying to be more customer-service focused and more...
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Manager
Service and Support
The vendor put out a couple of webinars and newsletters on what some of the other sites were doing...
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Analyst/Coordinator
Functionality and Upgrades
ShiftSelect has worked very well as far as the scheduling goes. We are able to make things fair for...
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Analyst/Coordinator
Functionality and Upgrades
One thing we liked at the beginning but that I don’t see much of anymore is the ability to set a...
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Analyst/Coordinator
Functionality and Upgrades
The system does not allow us for last-minute availability to edit the hours. I would like to have...
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Manager
Interfacing and Integration
If an organization has the vendor’s payroll product, that organization can get a lot more...
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Analyst/Coordinator
Service and Support
API Healthcare’s availability is their strength. I occasionally put in a case if I can’t figure out...
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Analyst/Coordinator
Technology
It would be great to have the solution available on a laptop or a device. It would be great if I...
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Analyst/Coordinator
Functionality and Upgrades
We really like the solution. We have been using it for several years, and we don’t have any issues...
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Manager
Functionality and Upgrades
The product is wonderful. The open management program gets people to pick up extra shifts and allows...
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Manager
Functionality and Upgrades
The reports aren't very user friendly. There should be more reports and easier reports. I understand...
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Manager
Functionality and Upgrades
We love the product. It is very user friendly and very visual. It allows for real-time communication...
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Manager
Functionality and Upgrades
It would be nice if we had a printout of a daily sheet to be able to print out the whole weekend...
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Manager
Service and Support
We don’t have much interaction with API Healthcare now because we have been on the system for so...
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Manager
Functionality and Upgrades
If I were talking to an organization considering ShiftSelect, I would tell them that it is a great...
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Manager
Functionality and Upgrades
API Healthcare’s mobile application is not very robust, but it is still very young. The vendor is...
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Manager
Relationship
The vendor has done a lot of restructuring. The vendor has been bought out or traded a few times. I...
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Manager
Future Outlook
Even though we are leaving API Healthcare, they are still really good. They understand the lack of...
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Manager
Functionality and Upgrades
API Healthcare’s product is quite expensive, but the software is great. It is universally used by...
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Analyst/Coordinator
Functionality and Upgrades
The tool meets our needs for what we use it for. We use it mainly for open-shift management because...
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Analyst/Coordinator
Service and Support
My contact with API Healthcare has been minimal because we use very little of the product. I don’t...
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Analyst/Coordinator
Functionality and Upgrades
API Healthcare does their best to not nickel-and-dime. As long as we are using our other system, we...
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Manager
Other Observations & Comments
ShiftSelect is easy to use. API Healthcare has a mobile version and it is pretty self-explanatory,...
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Manager
Service and Support
API Healthcare has a good resource reference with the company that we use and our people that we...
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Manager
Service and Support
API Healthcare has very friendly people that have come down on numerous occasions. API Healthcare...
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Manager
Other Observations & Comments
Overall, ShiftSelect is a good system. I wish that we had the timekeeping piece of it. I don’t know...
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Manager
Other Observations & Comments
We are currently looking into other vendors, but API Healthcare is a runner in that. I don't see...
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Manager
Implementation and Training
API Healthcare did well with the initial training. Trying to get information out of another system...
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Manager
Functionality and Upgrades
API Healthcare does well with delivering new technology. They have a good mobile app that works...
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Manager
Relationship
API Healthcare's executives are very involved. I know an executive personally, and that person has...
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Manager
Other Observations & Comments
I predict that our satisfaction with the system will be the same over the next 12 months. I don’t...
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Analyst/Coordinator
Service and Support
The enhancements that the vendor has been discussing need to actually be completed. The vendor needs...
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Manager
Relationship
I don't even know who my contact is anymore. In the beginning, I had someone who I was assigned to...
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Manager
Other Observations & Comments
The system is fairly user friendly, but the user experience has a lot to do with who we have on-site...
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Manager
Implementation and Training
We have had turnover over the years, so the people who were originally trained on certain aspects of...
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Manager
Functionality and Upgrades
I like the product, but it is a little behind the times. There are a lot of things that API...
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Manager
Functionality and Upgrades
The system is really good for posting open needs. For managers to increase the resources, they have...
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Manager
Implementation and Training
We do a lot of the implementation ourselves, but we do get a lot of support from API Healthcare for...
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Manager
Functionality and Upgrades
The system works as promoted, and it works as intended. Of course, like with any system, there have...
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Manager
Interfacing and Integration
I would rate how the system supports our integration goals in the middle. We had a discussion about...
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Manager
Functionality and Upgrades
API Healthcare doesn’t offer upgrades as frequently as they should. When we get an upgrade and there...
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Manager
Service and Support
API Healthcare is pretty supportive when we open new cases with them. We have two specific people...
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Manager
Service and Support
Sometimes API Healthcare is more reactive than proactive. They wait until there is an issue instead...
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Manager
Relationship
A lot of the executives reach out to us quite often. One of them comes out to meet with our team...
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Manager
ROI / Cost (care and feeding)
The biggest tangible outcome we wanted was cutting labor expenses and other costs. We achieved that...
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Manager
Relationship
API Healthcare doesn’t keep all their promises. That issue goes back to enhancements. It takes API...
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Manager
ROI / Cost (care and feeding)
I wouldn’t say that API Healthcare charges for every little thing. There are some custom reports and...
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Nurse
Functionality and Upgrades
The product is really good and easy to use. There is very little training.
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Nurse
Service and Support
API Healthcare's support is so good. I barely hear from the vendor, but I don't really need to.
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Nurse
Sales and Contracting
In terms of receiving our money's worth, the product is a bit expensive.
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Nurse
Interfacing and Integration
The system isn't integrated with anything. That isn't a problem for me, but we want everything to be...
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Analyst/Coordinator
Functionality and Upgrades
The employees would love the system if the self-scheduling tool was available on the mobile app....
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Analyst/Coordinator
Functionality and Upgrades
I love the system. Our providers love the system. They love knowing that they can access it via...
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Analyst/Coordinator
Relationship
I have direct contact with my account manager. We have regular conference calls, and the account...
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Analyst/Coordinator
Functionality and Upgrades
I would personally give the system the highest score; I love it. However, I have heard some managers...
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Analyst/Coordinator
Implementation and Training
Training people is actually great. I love it. The ease of use is good.
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Analyst/Coordinator
Other Observations & Comments
I would recommend to people looking at the technology to get the best full-system administrator that...
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Director
Relationship
API Healthcare keeps all their promises, but my caveat is that ShiftSelect has been owned by so many...
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Director
Interfacing and Integration
When it comes to supporting our organization’s integration or interoperability goals, we are getting...
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Director
Other Observations & Comments
I would give the overall product quality, including upgrades, a fairly good score, and the caveat is...
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Director
Service and Support
Our customer service representative isn’t in the same role anymore. Recently, the support from that...
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Director
Service and Support
With the online part of the ongoing support, we have implementation directions about how to build. I...
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Director
Service and Support
In the last little while, nothing has been proactive. If someone from our team reaches out, the...
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Director
Functionality and Upgrades
API Healthcare has been working on the phone app for years and finally rolled it out recently. The...
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Director
Other Observations & Comments
We use another product alongside ShiftSelect. There is a bridge between the two. The other product...
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Director
Relationship
I would probably rate the executive involvement fairly low just because API Healthcare has switched...
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Director
Other Observations & Comments
I am hoping that my overall satisfaction will increase in 12 months, but I don't have much to hang...
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Director
Other Observations & Comments
I know that there are some organizations that use other components in ShiftSelect that we do not...
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CNO
Functionality and Upgrades
For what we use the system for, it works well. The upgrades haven’t really been noticeable. We...
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CNO
Other Observations & Comments
There is a capability for the system to interface with our time and attendance solution, but we...
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CNO
Functionality and Upgrades
The tool is available. It is web based, so people can access it from home. Most other vendors’...
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CNO
Implementation and Training
We need help with the reports. We haven’t had support for the reports, and the reports could be...
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CNO
Service and Support
We can call the help desk, and there is 24/7 support. The support people are pretty good about...
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CNO
Relationship
We have a representative that we haven’t seen or heard from in a while. When we reached out, we...
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Manager
Other Observations & Comments
We have had the system for a while, and it serves its purpose. We have a concern that ShiftSelect...
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Manager
Functionality and Upgrades
When we receive the upgrades, they are pretty seamless. The system delivers the data to use. When we...
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Manager
Interfacing and Integration
Our EMR talks to the system and vice versa. We can pull data out of the system and send it over to...
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Manager
Functionality and Upgrades
It is rare that we have an issue. And when we do, API Healthcare is usually able to resolve it. But...
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Manager
Functionality and Upgrades
In ShiftSelect, people can check their points and their schedules. The system is web based, so...
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Manager
Technology
There really hasn't been any new technology, but API Healthcare has upgraded. They have added a...
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Manager
Service and Support
API Healthcare has gotten better with their ongoing support. A while ago, they created an online...
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Manager
Relationship
API Healthcare tells us when there is an issue. But they are not really proactive. They are reactive...
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