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ShiftSelect Comments
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Subject Expert
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User Commentary
Manager
One thing that stands out about ShiftSelect is that it has changed hands many times. It can be...
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Manager
I like ShiftSelect because I have all of the schedules at my fingertips and in one system. I can...
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Analyst/Coordinator
ShiftSelect has been working so far. The vendor’s support is very helpful. Their customer service is...
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Analyst/Coordinator
The configuration of the new reports is the only thing I am trying to figure out. The vendor made...
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Director
API Healthcare is very open to what we are trying to do with respect to not only using the...
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Director
Ad hoc reporting would probably be the area I need the most help in, and that is something that...
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Director
The solution has had a significantly positive effect on our organization in two ways. First off, it...
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Nurse
API Healthcare has a good product that is meeting our needs. We haven't necessarily used all of the...
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Nurse
Some years ago, we spoke directly to the people who were building things for ShiftSelect, and they...
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Nurse
The ease of use is good. We use a train-the-trainer model, and I am one of the people who do the...
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Nurse
Organizations need to know exactly how the product will work with their current technology and IS...
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Analyst/Coordinator
We recently did an upgrade to the system. I don't have any problems with the upgrade, but several...
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Analyst/Coordinator
The vendor has great support. They have great, excellent customer service and a great technical...
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Analyst/Coordinator
The recent release was a major one, but the vendor gave at least three weeks' notifications that we...
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Analyst/Coordinator
The users, especially the staff, love the system because they can use their mobile devices to use...
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Director
While I have not always given API Healthcare the best reviews in comparison to another vendor from...
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Director
In general, we have consolidated the staffing, but we are managing that through one vendor in one...
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Director
I had contact with API Healthcare from the point that we selected their system were trying to roll...
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Manager
Things are going fine with ShiftSelect. We are going to be upgrading soon to a relatively new...
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Manager
The main deficiency that other systems have that ShiftSelect doesn’t have is the ability to schedule...
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Manager
The vendor does deliver on releases; however, we still find issues with the product, and the vendor...
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Manager
I do not feel nickel-and-dimed by the vendor. We did have significant downtime. We were reimbursed...
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Manager
Our last upgrade was fine. It wasn’t really anything significant. The vendor is working very hard on...
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Manager
I work with really excellent people. There are some duds, but overall, I would give the vendor a...
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Manager
I think GE had a lot of red tape that we had to go through to get any financial backing to do...
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Director
In the next few years, we will probably reevaluate the vendors on the market. I don't think that...
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Director
I would like to see the vendor do a quarterly check-in. Whenever we have issues, we contact the...
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Director
The system doesn't have very good reporting. The product falls short with its dashboard. The vendor...
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Director
The product has the capability to meet all of our needs. In terms of having what we need in the...
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Director
In terms of new technology, the vendor hasn't really upgraded anything. The program has been...
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Director
With any problems that we have had, the vendor has been very responsive and good. The vendor has...
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Director
We have gotten our money's worth on the product, even though we are only using a part of the system....
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Manager
The current version of the software is old. I have been using it for years, and I have never seen an...
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Manager
We anticipate the new update for the software to be a big change in flow and looks. The user...
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Analyst/Coordinator
In the last year or so, symplr has tried to integrate ShiftSelect into their API Healthcare suite...
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Analyst/Coordinator
The vendor is very heavy on the work order that we have to pay for any configuration. We have always...
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Analyst/Coordinator
Very few products integrate 100% perfectly, but with ShiftSelect, we have had to work really hard on...
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Analyst/Coordinator
I didn’t hear anything from the vendor at all during the COVID-19 crisis. I don’t even know who to...
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Manager
We haven't had any ongoing training. I don't think ongoing training is necessary for this solution.
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Manager
The vendor's support team members are great. They respond right away when we need something.
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Analyst/Coordinator
I like the system because of the frequent updates, the vendor's responsiveness to end users, and the...
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Analyst/Coordinator
Probably the biggest improvement that I would like to see would be more admin access on a...
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Analyst/Coordinator
Our relationship with API Healthcare is good. We have executive levels we can contact. We actually...
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Analyst/Coordinator
API Healthcare hasn’t done anything special with COVID-19. We actually were able to build subtypes...
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Manager
With the transition from GE Healthcare to API Healthcare, the vendor is refocused on developing the...
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Manager
Most of the end users say they are satisfied with the product because most of them probably haven’t...
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Manager
The vendor just reengaged us to have the leadership meetings. The best part of the experience has...
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Manager
The vendor is restructuring their teams and trying to be more customer-service focused and more...
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Manager
The vendor put out a couple of webinars and newsletters on what some of the other sites were doing...
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Analyst/Coordinator
ShiftSelect has worked very well as far as the scheduling goes. We are able to make things fair for...
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Analyst/Coordinator
One thing we liked at the beginning but that I don’t see much of anymore is the ability to set a...
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Analyst/Coordinator
The system does not allow us for last-minute availability to edit the hours. I would like to have...
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Manager
If an organization has the vendor’s payroll product, that organization can get a lot more...
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Analyst/Coordinator
API Healthcare’s availability is their strength. I occasionally put in a case if I can’t figure out...
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Analyst/Coordinator
It would be great to have the solution available on a laptop or a device. It would be great if I...
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Analyst/Coordinator
We really like the solution. We have been using it for several years, and we don’t have any issues...
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Manager
The product is wonderful. The open management program gets people to pick up extra shifts and allows...
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Manager
The reports aren't very user friendly. There should be more reports and easier reports. I understand...
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Manager
We love the product. It is very user friendly and very visual. It allows for real-time communication...
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Manager
It would be nice if we had a printout of a daily sheet to be able to print out the whole weekend...
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Manager
We don’t have much interaction with API Healthcare now because we have been on the system for so...
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Manager
If I were talking to an organization considering ShiftSelect, I would tell them that it is a great...
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Manager
API Healthcare’s mobile application is not very robust, but it is still very young. The vendor is...
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Manager
The vendor has done a lot of restructuring. The vendor has been bought out or traded a few times. I...
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Manager
Even though we are leaving API Healthcare, they are still really good. They understand the lack of...
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Manager
API Healthcare’s product is quite expensive, but the software is great. It is universally used by...
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Analyst/Coordinator
The tool meets our needs for what we use it for. We use it mainly for open-shift management because...
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Analyst/Coordinator
My contact with API Healthcare has been minimal because we use very little of the product. I don’t...
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Analyst/Coordinator
API Healthcare does their best to not nickel-and-dime. As long as we are using our other system, we...
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Manager
ShiftSelect is easy to use. API Healthcare has a mobile version and it is pretty self-explanatory,...
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Manager
API Healthcare has a good resource reference with the company that we use and our people that we...
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Manager
API Healthcare has very friendly people that have come down on numerous occasions. API Healthcare...
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Manager
Overall, ShiftSelect is a good system. I wish that we had the timekeeping piece of it. I don’t know...
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Manager
We are currently looking into other vendors, but API Healthcare is a runner in that. I don't see...
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Manager
API Healthcare did well with the initial training. Trying to get information out of another system...
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Manager
API Healthcare does well with delivering new technology. They have a good mobile app that works...
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Manager
API Healthcare's executives are very involved. I know an executive personally, and that person has...
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Manager
I predict that our satisfaction with the system will be the same over the next 12 months. I don’t...
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Analyst/Coordinator
The enhancements that the vendor has been discussing need to actually be completed. The vendor needs...
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Manager
I don't even know who my contact is anymore. In the beginning, I had someone who I was assigned to...
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Manager
The system is fairly user friendly, but the user experience has a lot to do with who we have on-site...
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Manager
We have had turnover over the years, so the people who were originally trained on certain aspects of...
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Manager
I like the product, but it is a little behind the times. There are a lot of things that API...
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Manager
The system is really good for posting open needs. For managers to increase the resources, they have...
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Manager
We do a lot of the implementation ourselves, but we do get a lot of support from API Healthcare for...
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Manager
The system works as promoted, and it works as intended. Of course, like with any system, there have...
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Manager
I would rate how the system supports our integration goals in the middle. We had a discussion about...
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Manager
API Healthcare doesn’t offer upgrades as frequently as they should. When we get an upgrade and there...
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Manager
API Healthcare is pretty supportive when we open new cases with them. We have two specific people...
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Manager
Sometimes API Healthcare is more reactive than proactive. They wait until there is an issue instead...
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Manager
A lot of the executives reach out to us quite often. One of them comes out to meet with our team...
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Manager
The biggest tangible outcome we wanted was cutting labor expenses and other costs. We achieved that...
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Manager
API Healthcare doesn’t keep all their promises. That issue goes back to enhancements. It takes API...
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Manager
I wouldn’t say that API Healthcare charges for every little thing. There are some custom reports and...
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Nurse
The product is really good and easy to use. There is very little training.
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Nurse
API Healthcare's support is so good. I barely hear from the vendor, but I don't really need to.
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Nurse
In terms of receiving our money's worth, the product is a bit expensive.
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Nurse
The system isn't integrated with anything. That isn't a problem for me, but we want everything to be...
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