ShiftSelect Comments

 

Featured  Report

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/20/2020 5:40:46 AM and Model.EvProductId = 2746

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Analyst/Coordinator

Relationship

Our relationship with API Healthcare is good. We have executive levels we can contact. We actually...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

API Healthcare hasn’t done anything special with COVID-19. We actually were able to build subtypes...

Jun 2020
 Helpful

 or  to see details.

Manager

Future Outlook

With the transition from GE Healthcare to API Healthcare, the vendor is refocused on developing the...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Most of the end users say they are satisfied with the product because most of them probably haven’t...

Jun 2020
 Helpful

 or  to see details.

Manager

Technology

The vendor just reengaged us to have the leadership meetings. The best part of the experience has...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor is restructuring their teams and trying to be more customer-service focused and more...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor put out a couple of webinars and newsletters on what some of the other sites were doing...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

ShiftSelect has worked very well as far as the scheduling goes. We are able to make things fair for...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

One thing we liked at the beginning but that I don’t see much of anymore is the ability to set a...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system does not allow us for last-minute availability to edit the hours. I would like to have...

Jun 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

If an organization has the vendor’s payroll product, that organization can get a lot more...

Jun 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

API Healthcare’s availability is their strength. I occasionally put in a case if I can’t figure out...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Technology

It would be great to have the solution available on a laptop or a device. It would be great if I...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We really like the solution. We have been using it for several years, and we don’t have any issues...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is wonderful. The open management program gets people to pick up extra shifts and allows...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The reports aren't very user friendly. There should be more reports and easier reports. I understand...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We love the product. It is very user friendly and very visual. It allows for real-time communication...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

It would be nice if we had a printout of a daily sheet to be able to print out the whole weekend...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

We don’t have much interaction with API Healthcare now because we have been on the system for so...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

If I were talking to an organization considering ShiftSelect, I would tell them that it is a great...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

API Healthcare’s mobile application is not very robust, but it is still very young. The vendor is...

Apr 2020
 Helpful

 or  to see details.

Manager

Relationship

The vendor has done a lot of restructuring. The vendor has been bought out or traded a few times. I...

Apr 2020
 Helpful

 or  to see details.

Manager

Future Outlook

Even though we are leaving API Healthcare, they are still really good. They understand the lack of...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

API Healthcare’s product is quite expensive, but the software is great. It is universally used by...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The tool meets our needs for what we use it for. We use it mainly for open-shift management because...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

My contact with API Healthcare has been minimal because we use very little of the product. I don’t...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

API Healthcare does their best to not nickel-and-dime. As long as we are using our other system, we...

Mar 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

ShiftSelect is easy to use. API Healthcare has a mobile version and it is pretty self-explanatory,...

Mar 2020
 Helpful

 or  to see details.

Manager

Service and Support

API Healthcare has a good resource reference with the company that we use and our people that we...

Mar 2020
 Helpful

 or  to see details.

Manager

Service and Support

API Healthcare has very friendly people that have come down on numerous occasions. API Healthcare...

Mar 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Overall, ShiftSelect is a good system. I wish that we had the timekeeping piece of it. I don’t know...

Mar 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We are currently looking into other vendors, but API Healthcare is a runner in that. I don't see...

Mar 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

API Healthcare did well with the initial training. Trying to get information out of another system...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

API Healthcare does well with delivering new technology. They have a good mobile app that works...

Mar 2020
 Helpful

 or  to see details.

Manager

Relationship

API Healthcare's executives are very involved. I know an executive personally, and that person has...

Mar 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

I predict that our satisfaction with the system will be the same over the next 12 months. I don’t...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The enhancements that the vendor has been discussing need to actually be completed. The vendor needs...

Mar 2020
 Helpful

 or  to see details.

Manager

Relationship

I don't even know who my contact is anymore. In the beginning, I had someone who I was assigned to...

Mar 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

The system is fairly user friendly, but the user experience has a lot to do with who we have on-site...

Mar 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

We have had turnover over the years, so the people who were originally trained on certain aspects of...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I like the product, but it is a little behind the times. There are a lot of things that API...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is really good for posting open needs. For managers to increase the resources, they have...

Mar 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

We do a lot of the implementation ourselves, but we do get a lot of support from API Healthcare for...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system works as promoted, and it works as intended. Of course, like with any system, there have...

Mar 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

I would rate how the system supports our integration goals in the middle. We had a discussion about...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

API Healthcare doesn’t offer upgrades as frequently as they should. When we get an upgrade and there...

Mar 2020
 Helpful

 or  to see details.

Manager

Service and Support

API Healthcare is pretty supportive when we open new cases with them. We have two specific people...

Mar 2020
 Helpful

 or  to see details.

Manager

Service and Support

Sometimes API Healthcare is more reactive than proactive. They wait until there is an issue instead...

Mar 2020
 Helpful

 or  to see details.

Manager

Relationship

A lot of the executives reach out to us quite often. One of them comes out to meet with our team...

Mar 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The biggest tangible outcome we wanted was cutting labor expenses and other costs. We achieved that...

Mar 2020
 Helpful

 or  to see details.

Manager

Relationship

API Healthcare doesn’t keep all their promises. That issue goes back to enhancements. It takes API...

Mar 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I wouldn’t say that API Healthcare charges for every little thing. There are some custom reports and...

Mar 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

The product is really good and easy to use. There is very little training.

Mar 2020
 Helpful

 or  to see details.

Nurse

Service and Support

API Healthcare's support is so good. I barely hear from the vendor, but I don't really need to.

Mar 2020
 Helpful

 or  to see details.

Nurse

Sales and Contracting

In terms of receiving our money's worth, the product is a bit expensive.

Mar 2020
 Helpful

 or  to see details.

Nurse

Interfacing and Integration

The system isn't integrated with anything. That isn't a problem for me, but we want everything to be...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The employees would love the system if the self-scheduling tool was available on the mobile app....

Feb 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I love the system. Our providers love the system. They love knowing that they can access it via...

Feb 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I have direct contact with my account manager. We have regular conference calls, and the account...

Feb 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would personally give the system the highest score; I love it. However, I have heard some managers...

Feb 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Training people is actually great. I love it. The ease of use is good.

Feb 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

I would recommend to people looking at the technology to get the best full-system administrator that...

Feb 2020
 Helpful

 or  to see details.

Director

Relationship

API Healthcare keeps all their promises, but my caveat is that ShiftSelect has been owned by so many...

Feb 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

When it comes to supporting our organization’s integration or interoperability goals, we are getting...

Feb 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

I would give the overall product quality, including upgrades, a fairly good score, and the caveat is...

Feb 2020
 Helpful

 or  to see details.

Director

Service and Support

Our customer service representative isn’t in the same role anymore. Recently, the support from that...

Feb 2020
 Helpful

 or  to see details.

Director

Service and Support

With the online part of the ongoing support, we have implementation directions about how to build. I...

Feb 2020
 Helpful

 or  to see details.

Director

Service and Support

In the last little while, nothing has been proactive. If someone from our team reaches out, the...

Feb 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

API Healthcare has been working on the phone app for years and finally rolled it out recently. The...

Feb 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

We use another product alongside ShiftSelect. There is a bridge between the two. The other product...

Feb 2020
 Helpful

 or  to see details.

Director

Relationship

I would probably rate the executive involvement fairly low just because API Healthcare has switched...

Feb 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

I am hoping that my overall satisfaction will increase in 12 months, but I don't have much to hang...

Feb 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

I know that there are some organizations that use other components in ShiftSelect that we do not...

Feb 2020
 Helpful

 or  to see details.

CNO

Functionality and Upgrades

For what we use the system for, it works well. The upgrades haven’t really been noticeable. We...

Feb 2020
 Helpful

 or  to see details.

CNO

Other Observations & Comments

There is a capability for the system to interface with our time and attendance solution, but we...

Feb 2020
 Helpful

 or  to see details.

CNO

Functionality and Upgrades

The tool is available. It is web based, so people can access it from home. Most other vendors’...

Feb 2020
 Helpful

 or  to see details.

CNO

Implementation and Training

We need help with the reports. We haven’t had support for the reports, and the reports could be...

Feb 2020
 Helpful

 or  to see details.

CNO

Service and Support

We can call the help desk, and there is 24/7 support. The support people are pretty good about...

Feb 2020
 Helpful

 or  to see details.

CNO

Relationship

We have a representative that we haven’t seen or heard from in a while. When we reached out, we...

Feb 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We have had the system for a while, and it serves its purpose. We have a concern that ShiftSelect...

Feb 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

When we receive the upgrades, they are pretty seamless. The system delivers the data to use. When we...

Feb 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

Our EMR talks to the system and vice versa. We can pull data out of the system and send it over to...

Feb 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

It is rare that we have an issue. And when we do, API Healthcare is usually able to resolve it. But...

Feb 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

In ShiftSelect, people can check their points and their schedules. The system is web based, so...

Feb 2020
 Helpful

 or  to see details.

Manager

Technology

There really hasn't been any new technology, but API Healthcare has upgraded. They have added a...

Feb 2020
 Helpful

 or  to see details.

Manager

Service and Support

API Healthcare has gotten better with their ongoing support. A while ago, they created an online...

Feb 2020
 Helpful

 or  to see details.

Manager

Relationship

API Healthcare tells us when there is an issue. But they are not really proactive. They are reactive...

Feb 2020