Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Commentary Summary
Want to see full details?
User Commentary
Manager
One thing that stands out about ShiftSelect is that it has changed hands many times. It can be...
Login or Create an Account to see details.
Manager
I like ShiftSelect because I have all of the schedules at my fingertips and in one system. I can...
Login or Create an Account to see details.
Analyst/Coordinator
ShiftSelect has been working so far. The vendor’s support is very helpful. Their customer service is...
Login or Create an Account to see details.
Analyst/Coordinator
The configuration of the new reports is the only thing I am trying to figure out. The vendor made...
Login or Create an Account to see details.
Director
API Healthcare is very open to what we are trying to do with respect to not only using the...
Login or Create an Account to see details.
Director
Ad hoc reporting would probably be the area I need the most help in, and that is something that...
Login or Create an Account to see details.
Director
The solution has had a significantly positive effect on our organization in two ways. First off, it...
Login or Create an Account to see details.
Nurse
API Healthcare has a good product that is meeting our needs. We haven't necessarily used all of the...
Login or Create an Account to see details.
Nurse
Some years ago, we spoke directly to the people who were building things for ShiftSelect, and they...
Login or Create an Account to see details.
Nurse
The ease of use is good. We use a train-the-trainer model, and I am one of the people who do the...
Login or Create an Account to see details.
Nurse
Organizations need to know exactly how the product will work with their current technology and IS...
Login or Create an Account to see details.
Analyst/Coordinator
We recently did an upgrade to the system. I don't have any problems with the upgrade, but several...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor has great support. They have great, excellent customer service and a great technical...
Login or Create an Account to see details.
Analyst/Coordinator
The recent release was a major one, but the vendor gave at least three weeks' notifications that we...
Login or Create an Account to see details.
Analyst/Coordinator
The users, especially the staff, love the system because they can use their mobile devices to use...
Login or Create an Account to see details.
Director
While I have not always given API Healthcare the best reviews in comparison to another vendor from...
Login or Create an Account to see details.
Director
In general, we have consolidated the staffing, but we are managing that through one vendor in one...
Login or Create an Account to see details.
Director
I had contact with API Healthcare from the point that we selected their system were trying to roll...
Login or Create an Account to see details.
Manager
Things are going fine with ShiftSelect. We are going to be upgrading soon to a relatively new...
Login or Create an Account to see details.
Manager
The main deficiency that other systems have that ShiftSelect doesn’t have is the ability to schedule...
Login or Create an Account to see details.
Manager
The vendor does deliver on releases; however, we still find issues with the product, and the vendor...
Login or Create an Account to see details.
Manager
I do not feel nickel-and-dimed by the vendor. We did have significant downtime. We were reimbursed...
Login or Create an Account to see details.
Manager
Our last upgrade was fine. It wasn’t really anything significant. The vendor is working very hard on...
Login or Create an Account to see details.
Manager
I work with really excellent people. There are some duds, but overall, I would give the vendor a...
Login or Create an Account to see details.
Manager
I think GE had a lot of red tape that we had to go through to get any financial backing to do...
Login or Create an Account to see details.
Director
In the next few years, we will probably reevaluate the vendors on the market. I don't think that...
Login or Create an Account to see details.
Director
I would like to see the vendor do a quarterly check-in. Whenever we have issues, we contact the...
Login or Create an Account to see details.
Director
The system doesn't have very good reporting. The product falls short with its dashboard. The vendor...
Login or Create an Account to see details.
Director
The product has the capability to meet all of our needs. In terms of having what we need in the...
Login or Create an Account to see details.
Director
In terms of new technology, the vendor hasn't really upgraded anything. The program has been...
Login or Create an Account to see details.
Director
With any problems that we have had, the vendor has been very responsive and good. The vendor has...
Login or Create an Account to see details.
Director
We have gotten our money's worth on the product, even though we are only using a part of the system....
Login or Create an Account to see details.
Manager
The current version of the software is old. I have been using it for years, and I have never seen an...
Login or Create an Account to see details.
Manager
We anticipate the new update for the software to be a big change in flow and looks. The user...
Login or Create an Account to see details.
Analyst/Coordinator
In the last year or so, symplr has tried to integrate ShiftSelect into their API Healthcare suite...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor is very heavy on the work order that we have to pay for any configuration. We have always...
Login or Create an Account to see details.
Analyst/Coordinator
Very few products integrate 100% perfectly, but with ShiftSelect, we have had to work really hard on...
Login or Create an Account to see details.
Analyst/Coordinator
I didn’t hear anything from the vendor at all during the COVID-19 crisis. I don’t even know who to...
Login or Create an Account to see details.
Manager
We haven't had any ongoing training. I don't think ongoing training is necessary for this solution.
Login or Create an Account to see details.
Manager
The vendor's support team members are great. They respond right away when we need something.
Login or Create an Account to see details.
Analyst/Coordinator
I like the system because of the frequent updates, the vendor's responsiveness to end users, and the...
Login or Create an Account to see details.
Analyst/Coordinator
Probably the biggest improvement that I would like to see would be more admin access on a...
Login or Create an Account to see details.
Analyst/Coordinator
Our relationship with API Healthcare is good. We have executive levels we can contact. We actually...
Login or Create an Account to see details.
Analyst/Coordinator
API Healthcare hasn’t done anything special with COVID-19. We actually were able to build subtypes...
Login or Create an Account to see details.
Manager
With the transition from GE Healthcare to API Healthcare, the vendor is refocused on developing the...
Login or Create an Account to see details.
Manager
Most of the end users say they are satisfied with the product because most of them probably haven’t...
Login or Create an Account to see details.
Manager
The vendor just reengaged us to have the leadership meetings. The best part of the experience has...
Login or Create an Account to see details.
Manager
The vendor is restructuring their teams and trying to be more customer-service focused and more...
Login or Create an Account to see details.
Manager
The vendor put out a couple of webinars and newsletters on what some of the other sites were doing...
Login or Create an Account to see details.
Analyst/Coordinator
ShiftSelect has worked very well as far as the scheduling goes. We are able to make things fair for...
Login or Create an Account to see details.
Analyst/Coordinator
One thing we liked at the beginning but that I don’t see much of anymore is the ability to set a...
Login or Create an Account to see details.
Analyst/Coordinator
The system does not allow us for last-minute availability to edit the hours. I would like to have...
Login or Create an Account to see details.
Manager
If an organization has the vendor’s payroll product, that organization can get a lot more...
Login or Create an Account to see details.
Analyst/Coordinator
API Healthcare’s availability is their strength. I occasionally put in a case if I can’t figure out...
Login or Create an Account to see details.
Analyst/Coordinator
It would be great to have the solution available on a laptop or a device. It would be great if I...
Login or Create an Account to see details.
Analyst/Coordinator
We really like the solution. We have been using it for several years, and we don’t have any issues...
Login or Create an Account to see details.
Manager
The product is wonderful. The open management program gets people to pick up extra shifts and allows...
Login or Create an Account to see details.
Manager
The reports aren't very user friendly. There should be more reports and easier reports. I understand...
Login or Create an Account to see details.
Manager
We love the product. It is very user friendly and very visual. It allows for real-time communication...
Login or Create an Account to see details.
Manager
It would be nice if we had a printout of a daily sheet to be able to print out the whole weekend...
Login or Create an Account to see details.
Manager
We don’t have much interaction with API Healthcare now because we have been on the system for so...
Login or Create an Account to see details.
Manager
If I were talking to an organization considering ShiftSelect, I would tell them that it is a great...
Login or Create an Account to see details.
Manager
API Healthcare’s mobile application is not very robust, but it is still very young. The vendor is...
Login or Create an Account to see details.
Manager
The vendor has done a lot of restructuring. The vendor has been bought out or traded a few times. I...
Login or Create an Account to see details.
Manager
Even though we are leaving API Healthcare, they are still really good. They understand the lack of...
Login or Create an Account to see details.
Manager
API Healthcare’s product is quite expensive, but the software is great. It is universally used by...
Login or Create an Account to see details.
Analyst/Coordinator
The tool meets our needs for what we use it for. We use it mainly for open-shift management because...
Login or Create an Account to see details.
Analyst/Coordinator
My contact with API Healthcare has been minimal because we use very little of the product. I don’t...
Login or Create an Account to see details.
Analyst/Coordinator
API Healthcare does their best to not nickel-and-dime. As long as we are using our other system, we...
Login or Create an Account to see details.
Manager
ShiftSelect is easy to use. API Healthcare has a mobile version and it is pretty self-explanatory,...
Login or Create an Account to see details.
Manager
API Healthcare has a good resource reference with the company that we use and our people that we...
Login or Create an Account to see details.
Manager
API Healthcare has very friendly people that have come down on numerous occasions. API Healthcare...
Login or Create an Account to see details.
Manager
Overall, ShiftSelect is a good system. I wish that we had the timekeeping piece of it. I don’t know...
Login or Create an Account to see details.
Manager
We are currently looking into other vendors, but API Healthcare is a runner in that. I don't see...
Login or Create an Account to see details.
Manager
API Healthcare did well with the initial training. Trying to get information out of another system...
Login or Create an Account to see details.
Manager
API Healthcare does well with delivering new technology. They have a good mobile app that works...
Login or Create an Account to see details.
Manager
API Healthcare's executives are very involved. I know an executive personally, and that person has...
Login or Create an Account to see details.
Manager
I predict that our satisfaction with the system will be the same over the next 12 months. I don’t...
Login or Create an Account to see details.
Analyst/Coordinator
The enhancements that the vendor has been discussing need to actually be completed. The vendor needs...
Login or Create an Account to see details.
Manager
I don't even know who my contact is anymore. In the beginning, I had someone who I was assigned to...
Login or Create an Account to see details.
Manager
The system is fairly user friendly, but the user experience has a lot to do with who we have on-site...
Login or Create an Account to see details.
Manager
We have had turnover over the years, so the people who were originally trained on certain aspects of...
Login or Create an Account to see details.
Manager
I like the product, but it is a little behind the times. There are a lot of things that API...
Login or Create an Account to see details.
Manager
The system is really good for posting open needs. For managers to increase the resources, they have...
Login or Create an Account to see details.
Manager
We do a lot of the implementation ourselves, but we do get a lot of support from API Healthcare for...
Login or Create an Account to see details.
Manager
The system works as promoted, and it works as intended. Of course, like with any system, there have...
Login or Create an Account to see details.
Manager
I would rate how the system supports our integration goals in the middle. We had a discussion about...
Login or Create an Account to see details.
Manager
API Healthcare doesn’t offer upgrades as frequently as they should. When we get an upgrade and there...
Login or Create an Account to see details.
Manager
API Healthcare is pretty supportive when we open new cases with them. We have two specific people...
Login or Create an Account to see details.
Manager
Sometimes API Healthcare is more reactive than proactive. They wait until there is an issue instead...
Login or Create an Account to see details.
Manager
A lot of the executives reach out to us quite often. One of them comes out to meet with our team...
Login or Create an Account to see details.
Manager
The biggest tangible outcome we wanted was cutting labor expenses and other costs. We achieved that...
Login or Create an Account to see details.
Manager
API Healthcare doesn’t keep all their promises. That issue goes back to enhancements. It takes API...
Login or Create an Account to see details.
Manager
I wouldn’t say that API Healthcare charges for every little thing. There are some custom reports and...
Login or Create an Account to see details.
Nurse
The product is really good and easy to use. There is very little training.
Login or Create an Account to see details.
Nurse
API Healthcare's support is so good. I barely hear from the vendor, but I don't really need to.
Login or Create an Account to see details.
Nurse
In terms of receiving our money's worth, the product is a bit expensive.
Login or Create an Account to see details.
Nurse
The system isn't integrated with anything. That isn't a problem for me, but we want everything to be...
Login or Create an Account to see details.
Related Reports View All Reports
Advanced Filters
Preferences