Time and Attendance Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Culture, Relationship, Operations
I would tell others looking at symplr's solution that they should make sure that they work closely...
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Product
The calculations engine is wonderful. It is extremely configurable and robust. I would say it is the...
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Product, Value
The product’s design is pretty archaic. Besides the calculation engine, there is virtually no...
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Product
symplr could improve their integration by effectively dating things and having open API calls so...
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Loyalty
I think our satisfaction with symplr is going to decrease over the next year. We have been looking...
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Product
The system's mobile app is really nice when employees forget to clock in or out. I teach a lot of...
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Relationship
I have gotten very familiar with how to update a rule or create a new rule in Time and Attendance....
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Product
It is much easier for us to look at our schedules in Time and Attendance than it is in Staffing and...
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Loyalty
Time and Attendance is part of our immediate plans. We have done quite a few updates. We have had...
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Culture, Relationship
In terms of promises, there have been some inconsistencies, or maybe not all of the truth has come...
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Culture, Value
Up until last year, symplr was really great about not overcharging, but we have had some bigger...
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Relationship
Apparently, symplr has started a new process I wasn't aware of. Everything in terms of requests...
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Relationship
symplr’s current support team has been pretty good. I have had some complications and issues with...
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Relationship
symplr has gone through and changed our account executive, so now, we are getting a whole new group,...
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Culture
Because of recent projects, symplr has had a little more insight into some possible functionality...
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Relationship, Operations
My overall satisfaction level used to be higher. That is a little strange because last year, we had...
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Loyalty, Product
Time and Attendance is a solid program. It allows us to meet the needs of our employees where they...
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Product, Value
Time and Attendance doesn't meet our needs when it comes to the new fast pace of workforce...
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Operations
The vendor doesn't keep all of their promises when it comes to the customer service and follow-up...
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Loyalty
Our entire health system isn't on Time and Attendance. We want everyone to be on one product, so we...
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Product
Time and Attendance has a cool functionality. We just tell the software where we are going; we don’t...
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Product, Value
I have worked with Time and Attendance for a long time, and I have always been happy with it. It is...
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Product
We have a lot of workarounds in the current system. We have a complex nature and complex needs for...
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Relationship
The vendor’s advancements and improvements in technology and updates and enhancements fall short in...
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Value
The vendor creeps up on us with charges for configuration, help, and changes as our business needs...
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Product
Time and Attendance seems like a very inclusive and customizable system. It allows us to do many of...
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Relationship
I would suggest symplr’s ticketing system and support on the administrative side could be improved....
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Relationship
There have been a lot of changes at symplr recently, and I know they can't prevent things like that....
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Operations
A great addition would be training videos and tutorials readily available for employers and users to...
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Product
It is easy for us to use the program's functionalities. However, the system's tardiness and...
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Relationship
The product is great, but there has been a decline in symplr’s responsiveness. We don’t get the...
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Operations
The symplr implementation teams are awesome and wonderful. We don't have issues with them going...
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Relationship
We can tell our customer success manager understands our operations and business needs, and they...
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Product
The product’s functionality works great. Our employees seem to like the product, and it isn't hard...
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Relationship
symplr really does try to stay engaged with us. symplr tells us when things are coming out, and then...
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Value
symplr is more than happy to let us use the product, but if we want something built into it, we have...
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Product
We are using an old version of the product, so the design is not the most reliable. We haven't...
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Loyalty, Relationship
symplr is meeting our needs today, and they are also helping us to plan for tomorrow. They...
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Loyalty
The product is not part of our long-term plans in its current version. The bottom line is that the...
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Product
Every time we upgrade or do a patch that is supposed to fix a problem, the upgrade breaks something...
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Operations, Product
When the system is working, it seems okay, although I have heard from users that another system is a...
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Product
The product is pretty stable, and it works in any browser if someone is just looking at their time...
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Product
The GUI in the product is dated and looks exactly the same as it has for a long time, but changing...
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Relationship, Value
We have to wait on hold for symplr’s support team, and I don't think proactivity happens with...
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Operations, Product
symplr has served us very well. We would like more visibility for the end user of the solution. We...
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Product
Some of the greatest strengths of Time and Attendance are the tools for monitoring that it provides.
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Relationship
I am pretty happy with symplr's support. I have worked in this business for a long time, and I have...
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Product, Value
All of our paid associates are on the system. We use it to track people's paid time, whether we have...
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Culture, Value
symplr wants to charge us a project fee for the upgrade process, but we do everything in-house and...
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Operations
Before the transition of leadership to symplr, there was some training that the vendor posted on...
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Relationship, Product
The only internal resources we have are our payroll system and the electronic health records system,...
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Culture, Relationship
During our best time with symplr, they were communicating regularly to let us know what they were...
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Product
A strength of the solution is that it is customizable. It can accommodate and support our policies.
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Operations, Product
The system isn’t easy to set up due to the complexities. The vendor has had different people work on...
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Product
The road map really needs to contain the ability to push out information to the necessary parties as...
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Loyalty, Relationship
symplr's product management is siloed. It comes down to the fact that the vendor decided to have...
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Product
We would like to have a mobile app that is simple to use and has good visuals.
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Relationship
We would like the vendor to be more proactive and do things like send us a message to check in with...
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Relationship
When we put in a ticket for a request, we never hear back from symplr. They haven't had any user...
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Relationship
So far, symplr has been easy to work with, and they are always willing to help.
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Relationship
symplr’s customer support team is great. They will actually call us periodically and ask whether...
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Product
There are some things in the solution that we have to do a certain way, and we wish that we could do...
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Operations, Product
The upgrades in Time and Attendance are just not always perfectly smooth. We have to have some...
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Product, Value
I highly recommend symplr's solution. I think it is great software, and it has a lot of potential.
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