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KLAS Research Director - Tanya Egbert
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Tanya Egbert

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tanya.egbert@klasresearch.com

801-404-5422

 
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User Commentary

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Analyst/Coordinator

I like the time clocks in the system. The time clocks wish our employees a happy birthday when it is...

Feb 2021
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Manager

I talk with the vendor quite often, and their support is really great.

Feb 2021
(0)
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Manager

Time and Attendance has been a good system. I like the fact that it pairs with Staffing and...

Feb 2021
(0)
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Manager

The solution has report limitations. The same reports have been available. We have been using...

Feb 2021
(0)
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Manager

What keeps me awake at night are the time clock devices. There are some struggles we are working...

Feb 2021
(0)
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Manager

In general, API avoids charging us for every little thing. Things are covered by our maintenance...

Feb 2021
(0)
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Director

We are trying to get away from the physical badge readers, but we can't in some areas. Our nurses...

Feb 2021
(0)
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Director

We want the vendor to be more proactive, and they are trying to move forward. The current...

Feb 2021
(0)
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Analyst/Coordinator

API Healthcare has always been very good to work with. They are always available to us when we need...

Jan 2021
(0)
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Analyst/Coordinator

Time and Attendance is easy for end users to use. Users can get set up and change to other...

Jan 2021
(0)
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Analyst/Coordinator

The support we get from API Healthcare is what we use as a bar to measure other software vendors we...

Jan 2021
(0)
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Analyst/Coordinator

Our employees are very familiar with API Healthcare's product. Because of COVID-19, we have people...

Jan 2021
(0)
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Analyst/Coordinator

We will know more about how well API Healthcare does integrations once we see how a new product we...

Jan 2021
(0)
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Analyst/Coordinator

I have always liked API Healthcare. I am the person who primarily deals with the vendor's support...

Jan 2021
(0)
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Analyst/Coordinator

API Healthcare will charge for things. I won't say they don't give us anything for free, but if the...

Jan 2021
(0)
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Analyst/Coordinator

We have an ongoing audit, and API Healthcare's software complies with our pay policy. Proving to the...

Jan 2021
(0)
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Analyst/Coordinator

The employees themselves submit the requests for their vacation days. They all use the portal to log...

Jan 2021
(0)
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Analyst/Coordinator

We like the application and its functionality. We have had it for many years and have found that API...

Jan 2021
(0)
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Analyst/Coordinator

We haven’t needed to upgrade with the time and attendance software the way that we have needed to...

Jan 2021
(0)
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Analyst/Coordinator

We have a process and a team of very aggressive testers for our application, and we find that we are...

Jan 2021
(0)
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Analyst/Coordinator

We haven’t had a lot of issues with the time and attendance software. If we do have an issue, we can...

Jan 2021
(0)
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Analyst/Coordinator

I have never had any issues with API Healthcare. They have always been great to work with. Their...

Jan 2021
(0)
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Analyst/Coordinator

API Healthcare has been going through a lot of transitions lately, and it would be nice for those to...

Jan 2021
(0)
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Analyst/Coordinator

The vendor has upgrades coming out every quarter, so they are constantly enhancing the product. If...

Jan 2021
(0)
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Manager

The support people are pretty responsive. During COVID-19, we had a problem, and API Healthcare...

Jan 2021
(0)
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Manager

The executives are always on the phone when I am on the call, but I don't have much interaction with...

Jan 2021
(0)
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Manager

One opportunity for improvement is probably around API Healthcare's knowledge base on their website....

Jan 2021
(0)
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Manager

We have several systems from API Healthcare and have been using them for a long time. We have a...

Dec 2020
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Manager

I like the ease of use and flexibility of the system in terms of the staff members logging their...

Dec 2020
(0)
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Manager

The solution is pretty user friendly, and it syncs well with the payroll.

Dec 2020
(0)
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Manager

We like that the system is easily configurable. We aren't reliant on the vendor to make changes to...

Dec 2020
(0)
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Manager

It makes a significant difference when we have the Time and Attendance tool and the Staffing and...

Dec 2020
(0)
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Director

We have been really happy with the application and the service that API Healthcare provides. The...

Dec 2020
(0)
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Director

The ease of use is good, but I don't think things are as good as they could be. That is probably...

Dec 2020
(0)
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Director

There isn't a lot that API Healthcare needs to change to be proactive. They have provided...

Dec 2020
(0)
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Director

I would tell others that with this system, users can write just about any rule that they want to...

Dec 2020
(0)
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Analyst/Coordinator

If API Healthcare moved staffing and scheduling, human resources and payroll, and time and...

Dec 2020
(0)
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Analyst/Coordinator

We transitioned from having a paper process for time and attendance to using API Healthcare's...

Dec 2020
(0)
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Manager

API Healthcare does a good job of keeping promises. The former owners of this system struggled to...

Dec 2020
(0)
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Manager

To improve the product's quality, API Healthcare could do more internal quality testing of the...

Dec 2020
(0)
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Manager

I would recommend the system to others. No system can do everything that an organization wants, so I...

Dec 2020
(0)
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Manager

We are very happy with the solution. It is working for us. We do a lot of sharing of staff across...

Oct 2020
(0)
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Manager

The biggest benefit of the system is that our staff members have the ability to see everything that...

Oct 2020
(0)
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Director

When we get some of our projects finished, I am going to look at other vendors with time and...

Oct 2020
(0)
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Director

API Healthcare struggles when any little thing in the software requires a full upgrade. That is a...

Oct 2020
(0)
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Director

I don’t love the tool, but it does its job, and it is the only product that handles our complexity....

Aug 2020
(0)
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Manager

I like the system and the time cards. I wish that we could customize the time card report more...

Aug 2020
(0)
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Analyst/Coordinator

The most frustrating thing has been hardware that API Healthcare has provided to us. They got us...

Aug 2020
(0)
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Analyst/Coordinator

API Healthcare is not keeping their promises, and I think that is due to growing pains that they are...

Aug 2020
(0)
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Analyst/Coordinator

When we need a consultant to come out, we don’t generally get charged for that. For anything...

Aug 2020
(0)
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Analyst/Coordinator

We have really good contact with API Healthcare. We actually get in contact with them a lot. They...

Aug 2020
(0)
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Manager

API Healthcare is careful with what they promise. I don’t think they make a promise that they can’t...

Aug 2020
(0)
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Manager

API Healthcare frequently sends out emails with information that we need. They walked me through...

Aug 2020
(0)
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Director

The product is easy for the employees to use. The system is very self-explanatory, and we can do the...

Aug 2020
(0)
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Director

I would like to see an exempt employee working in a nonexempt employee position. That needs to have...

Aug 2020
(0)
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Analyst/Coordinator

When it comes to ease of use, there is always room for improvement. There are always little quirks,...

Jul 2020
(0)
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Manager

Before COVID-19, I would have said that this system was meeting our needs and that our corporate...

Jul 2020
(0)
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Manager

API Healthcare sent an email with a link to their website with all of these ideas that they had...

Jul 2020
(0)
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Manager

Something that confuses the staff a little bit is the system's time clocking. The predictive badging...

Jul 2020
(0)
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Manager

If we could just increase the functionality of the mobile app, that would be great because everybody...

Jul 2020
(0)
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Manager

For the mobile app, we don’t see as many enhancements as we would like. We haven’t gotten a lot of...

Jul 2020
(0)
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Analyst/Coordinator

The last upgrade we had changed the look of the personal calendar that the staff can see. There is...

Jun 2020
(0)
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Analyst/Coordinator

I can’t think of anything that would make the system any easier. It is a pretty user-friendly...

Jun 2020
(0)
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Manager

We did reach out to API Healthcare during the COVID-19 crisis about some best practices. They did...

Jun 2020
(0)
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Manager

Generally, we are pretty happy with API Healthcare. There have been some concerns as the ownership...

Jun 2020
(0)
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Manager

It seems that API Healthcare is their own company after many acquisitions. Things are kind of back...

Jun 2020
(0)
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Manager

API Healthcare is very knowledgeable about their product. We have had great luck with their...

Jun 2020
(0)
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Manager

API Healthcare doesn’t have open APIs. Their code is very proprietary. So anything that we want done...

Jun 2020
(0)
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Manager

We almost have to be engineers to figure out how to set up and troubleshoot things.

Jun 2020
(0)
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Manager

I still struggle with Time and Attendance. We have to be careful of what we put in in case something...

Jun 2020
(0)
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Manager

With all of these small applications that are available online now, oftentimes for free or for...

Jun 2020
(0)
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Manager

With COVID-19, the vendor has put some resources out there, but we have pretty much done our own...

Jun 2020
(0)
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Manager

I hesitate to say that the vendor avoids charging for every little thing. During the early years of...

Jun 2020
(0)
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Manager

The product has progressively gotten better with symplr. They provide a customer relationship...

Jun 2020
(0)
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Manager

I don't know how much we are paying for the support. But for what we are getting and the services...

Jun 2020
(0)
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Manager

I get a lot of phone calls because I do the troubleshooting for Time and Attendance at our facility....

Jun 2020
(0)
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Manager

API Healthcare does a pretty good job with training.

Jun 2020
(0)
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Analyst/Coordinator

API Healthcare's customer service is great. We can always count on the support people, and they are...

Apr 2020
(0)
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Analyst/Coordinator

There are some little hiccups with communication when it comes to bad readers and things of that...

Apr 2020
(0)
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Analyst/Coordinator

When we went through an optimization process, there was some transition with the people involved...

Apr 2020
(0)
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CFO

API Healthcare is slow to respond to our needs. When I have a question or need some clarification,...

Apr 2020
(0)
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CFO

The API Healthcare system isn't the strongest time and attendance system. It is cumbersome to use...

Apr 2020
(0)
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Manager

The initial training and implementation team is phenomenal. The team members are so knowledgeable...

Mar 2020
(0)
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Manager

I don't know that API Healthcare is proactively reaching out to us to ask whether we have needs....

Mar 2020
(0)
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Director

In terms of proactive service, API Healthcare does sometimes reach out to us about upgrades coming...

Mar 2020
(0)
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Director

The outcomes from the product have been good. When it comes to receiving our money's worth, that has...

Mar 2020
(0)
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 or  to see details.

Director

API Healthcare is not too bad on the technology side; they are really good. They have some mobile...

Mar 2020
(0)
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 or  to see details.

Director

The reporting system could be improved a great deal. The system is not friendly for reporting. It is...

Mar 2020
(0)
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Director

The system is working very well. I have given API Healthcare complex issues with different scenarios...

Mar 2020
(0)
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 or  to see details.

Director

Nickel-and-diming is one of the frustrations with API Healthcare. There is a charge for pretty much...

Mar 2020
(0)
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Director

API Healthcare has done well with their implementation services. The product is pretty much what we...

Mar 2020
(0)
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Director

Sometimes I do have frustrations with the ongoing support. When we use support with API Healthcare,...

Mar 2020
(0)
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Manager

There are customizations that API Healthcare charges for, but they don't charge for routine...

Mar 2020
(0)
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Manager

When we do an upgrade, pretty much everything gets upgraded, and sometimes other things break. We...

Mar 2020
(0)
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Manager

The system holds employees accountable for their time cards and for their attendance transactions...

Mar 2020
(0)
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Analyst/Coordinator

API Healthcare tries to help us in any way they can. They are pretty good about delivering new...

Mar 2020
(0)
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Analyst/Coordinator

API Healthcare is pretty good about being proactive, but their customer service is just not quite as...

Mar 2020
(0)
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Analyst/Coordinator

I would buy the product again. I believe the vendor has kept all of their promises. We need more of...

Mar 2020
(0)
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Analyst/Coordinator

The vendor's support system is extremely good. When I call with issues, I usually get an answer...

Mar 2020
(0)
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Analyst/Coordinator

The product is very easy to use. It is very user friendly for new managers or timekeepers. We can...

Mar 2020
(0)
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Analyst/Coordinator

When we installed and learned the system, the vendor's support and training were wonderful. The...

Mar 2020
(0)
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Analyst/Coordinator

I really like the support from the vendor and the product. The product is a good, stable product,...

Mar 2020
(0)
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Analyst/Coordinator

I wish we had the mobile app and the Staffing and Scheduling product from the vendor. I wish we had...

Mar 2020
(0)
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Manager

We use API Healthcare's Time and Attendance and Staffing and Scheduling products. I don't like the...

Mar 2020
(0)
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