Time and Attendance Comments

 
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Current Time Inside Cache Tag Helper: 9/18/2020 4:18:02 AM and Model.EvProductId = 1430

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Director

Functionality and Upgrades

I don’t love the tool, but it does its job, and it is the only product that handles our complexity....

Aug 2020
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Manager

Interfacing and Integration

I like the system and the time cards. I wish that we could customize the time card report more...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The most frustrating thing has been hardware that API Healthcare has provided to us. They got us...

Aug 2020
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Analyst/Coordinator

Service and Support

API Healthcare is not keeping their promises, and I think that is due to growing pains that they are...

Aug 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

When we need a consultant to come out, we don’t generally get charged for that. For anything...

Aug 2020
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Analyst/Coordinator

Service and Support

We have really good contact with API Healthcare. We actually get in contact with them a lot. They...

Aug 2020
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Manager

Relationship

API Healthcare is careful with what they promise. I don’t think they make a promise that they can’t...

Aug 2020
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Manager

Service and Support

API Healthcare frequently sends out emails with information that we need. They walked me through...

Aug 2020
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Director

Functionality and Upgrades

The product is easy for the employees to use. The system is very self-explanatory, and we can do the...

Aug 2020
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Director

Functionality and Upgrades

I would like to see an exempt employee working in a nonexempt employee position. That needs to have...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

When it comes to ease of use, there is always room for improvement. There are always little quirks,...

Jul 2020
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Manager

Other Observations & Comments

Before COVID-19, I would have said that this system was meeting our needs and that our corporate...

Jul 2020
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Manager

Relationship

API Healthcare sent an email with a link to their website with all of these ideas that they had...

Jul 2020
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Manager

Functionality and Upgrades

Something that confuses the staff a little bit is the system's time clocking. The predictive badging...

Jul 2020
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Manager

Technology

If we could just increase the functionality of the mobile app, that would be great because everybody...

Jul 2020
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Manager

Technology

For the mobile app, we don’t see as many enhancements as we would like. We haven’t gotten a lot of...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

The last upgrade we had changed the look of the personal calendar that the staff can see. There is...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

I can’t think of anything that would make the system any easier. It is a pretty user-friendly...

Jun 2020
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Manager

Service and Support

We did reach out to API Healthcare during the COVID-19 crisis about some best practices. They did...

Jun 2020
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Manager

Relationship

Generally, we are pretty happy with API Healthcare. There have been some concerns as the ownership...

Jun 2020
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Manager

Functionality and Upgrades

It seems that API Healthcare is their own company after many acquisitions. Things are kind of back...

Jun 2020
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Manager

Functionality and Upgrades

API Healthcare is very knowledgeable about their product. We have had great luck with their...

Jun 2020
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Manager

Interfacing and Integration

API Healthcare doesn’t have open APIs. Their code is very proprietary. So anything that we want done...

Jun 2020
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Manager

Technology

We almost have to be engineers to figure out how to set up and troubleshoot things.

Jun 2020
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Manager

Functionality and Upgrades

I still struggle with Time and Attendance. We have to be careful of what we put in in case something...

Jun 2020
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Manager

Functionality and Upgrades

With all of these small applications that are available online now, oftentimes for free or for...

Jun 2020
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Manager

Service and Support

With COVID-19, the vendor has put some resources out there, but we have pretty much done our own...

Jun 2020
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Manager

ROI / Cost (care and feeding)

I hesitate to say that the vendor avoids charging for every little thing. During the early years of...

Jun 2020
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Manager

Functionality and Upgrades

The product has progressively gotten better with symplr. They provide a customer relationship...

Jun 2020
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Manager

ROI / Cost (care and feeding)

I don't know how much we are paying for the support. But for what we are getting and the services...

Jun 2020
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Manager

Functionality and Upgrades

I get a lot of phone calls because I do the troubleshooting for Time and Attendance at our facility....

Jun 2020
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Manager

Implementation and Training

API Healthcare does a pretty good job with training.

Jun 2020
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Analyst/Coordinator

Service and Support

API Healthcare's customer service is great. We can always count on the support people, and they are...

Apr 2020
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Analyst/Coordinator

Service and Support

There are some little hiccups with communication when it comes to bad readers and things of that...

Apr 2020
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Analyst/Coordinator

Service and Support

When we went through an optimization process, there was some transition with the people involved...

Apr 2020
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CFO

Service and Support

API Healthcare is slow to respond to our needs. When I have a question or need some clarification,...

Apr 2020
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CFO

Functionality and Upgrades

The API Healthcare system isn't the strongest time and attendance system. It is cumbersome to use...

Apr 2020
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Manager

Implementation and Training

The initial training and implementation team is phenomenal. The team members are so knowledgeable...

Mar 2020
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Manager

Relationship

I don't know that API Healthcare is proactively reaching out to us to ask whether we have needs....

Mar 2020
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Director

Relationship

In terms of proactive service, API Healthcare does sometimes reach out to us about upgrades coming...

Mar 2020
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Director

ROI / Cost (care and feeding)

The outcomes from the product have been good. When it comes to receiving our money's worth, that has...

Mar 2020
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Director

Technology

API Healthcare is not too bad on the technology side; they are really good. They have some mobile...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

The reporting system could be improved a great deal. The system is not friendly for reporting. It is...

Mar 2020
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Director

Service and Support

The system is working very well. I have given API Healthcare complex issues with different scenarios...

Mar 2020
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Director

ROI / Cost (care and feeding)

Nickel-and-diming is one of the frustrations with API Healthcare. There is a charge for pretty much...

Mar 2020
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Director

Implementation and Training

API Healthcare has done well with their implementation services. The product is pretty much what we...

Mar 2020
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Director

Service and Support

Sometimes I do have frustrations with the ongoing support. When we use support with API Healthcare,...

Mar 2020
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Manager

Other Observations & Comments

There are customizations that API Healthcare charges for, but they don't charge for routine...

Mar 2020
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Manager

Functionality and Upgrades

When we do an upgrade, pretty much everything gets upgraded, and sometimes other things break. We...

Mar 2020
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Manager

Functionality and Upgrades

The system holds employees accountable for their time cards and for their attendance transactions...

Mar 2020
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Analyst/Coordinator

Relationship

API Healthcare tries to help us in any way they can. They are pretty good about delivering new...

Mar 2020
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Analyst/Coordinator

Service and Support

API Healthcare is pretty good about being proactive, but their customer service is just not quite as...

Mar 2020
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Analyst/Coordinator

Relationship

I would buy the product again. I believe the vendor has kept all of their promises. We need more of...

Mar 2020
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Analyst/Coordinator

Service and Support

The vendor's support system is extremely good. When I call with issues, I usually get an answer...

Mar 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The product is very easy to use. It is very user friendly for new managers or timekeepers. We can...

Mar 2020
 Helpful

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Analyst/Coordinator

Service and Support

When we installed and learned the system, the vendor's support and training were wonderful. The...

Mar 2020
 Helpful

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Analyst/Coordinator

Technology

I really like the support from the vendor and the product. The product is a good, stable product,...

Mar 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I wish we had the mobile app and the Staffing and Scheduling product from the vendor. I wish we had...

Mar 2020
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Manager

Functionality and Upgrades

We use API Healthcare's Time and Attendance and Staffing and Scheduling products. I don't like the...

Mar 2020
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Manager

Functionality and Upgrades

We have used the product for a long time, and we have it customized to where it meets the needs of...

Mar 2020
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Manager

Other Observations & Comments

As far as payroll is concerned, we probably have less on the HR side of the house. Some people have...

Mar 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

API Healthcare does a great job of helping us achieve our integration goals. Overall, things aren't...

Mar 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

We haven't had any ongoing training from the vendor, but we don't know whether there is an online...

Mar 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

Integrating this system with other systems seems to be a very complicated process. Everything feels...

Mar 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The system is pretty easy and straightforward from the perspective of employee self-service, but...

Mar 2020
 Helpful

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Analyst/Coordinator

Relationship

I haven't had to work with the vendor's executives, but if I did call them, they would probably be...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

From a timekeeping standpoint, we like the rules engine. It is very robust and allows for some of...

Mar 2020
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Director

ROI / Cost (care and feeding)

We get overcharged by API Healthcare. An example of that would be our annual subscription. With that...

Mar 2020
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Director

Win/Loss - Why they were selected (by current clients)

I would not buy the solutions from API Healthcare again. I would go to the market and see what else...

Mar 2020
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Director

Implementation and Training

From a timekeeping perspective, we had a great experience with the vendor's implementation services....

Mar 2020
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Director

Technology

I want the vendor to move to the cloud. They said that their cloud offering is not going to be ready...

Mar 2020
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Director

Relationship

When it comes to driving tangible outcomes, it seems like we are pushing API Healthcare instead of...

Mar 2020
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Director

Functionality and Upgrades

When we do our payroll, we have end users navigating through the system that seems slow and old. I...

Mar 2020
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Director

Technology

I am not satisfied because API Healthcare's user portal is very old and dated. It is not frequently...

Mar 2020
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Director

Relationship

API Healthcare mostly keeps their promises. There were some delays on things, but API Healthcare...

Mar 2020
 Helpful

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VP/Other Executive

Future Outlook

The product integrates pretty seamlessly with our payroll system. We are a couple of releases...

Feb 2020
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Analyst/Coordinator

Functionality and Upgrades

I have been using the vendor's system for a long time. When we first started with the system, if...

Feb 2020
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Analyst/Coordinator

Functionality and Upgrades

When the mobile app was first rolled out by the vendor, it was not user friendly. We then found out...

Feb 2020
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Analyst/Coordinator

Service and Support

Since the vendor merged with symplr, they seem to have lost some really good people. The company is...

Feb 2020
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Manager

Future Outlook

I think our overall satisfaction will be the same this time next year. We have been using API...

Feb 2020
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Manager

Functionality and Upgrades

The ease of use for end users is probably a little low, and that is probably partly our own doing....

Feb 2020
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Manager

Relationship

When it comes to executive involvement, we meet with the executives pretty regularly. We are trying...

Feb 2020
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Nurse

Implementation and Training

We don’t really get any training from API Healthcare. I don’t think we have gotten our money’s worth...

Feb 2020
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Nurse

Other Observations & Comments

Our executives have requested some one-on-one meetings with API Healthcare's executives, and I do...

Feb 2020
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Nurse

Lessons Learned

If I were talking to a peer who was looking at API Healthcare, I would definitely tell that person...

Feb 2020
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Nurse

Functionality and Upgrades

The system is fairly easy to use, and it has the capability to provide what we need. The opportunity...

Feb 2020
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Director

Implementation and Training

When it comes to the effectiveness of initial and ongoing training, we don’t really have any...

Feb 2020
 Helpful

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Director

Functionality and Upgrades

We have had some upgrades, and I would give those a pretty good score. We have some analysts in our...

Feb 2020