Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Commentary Summary
Want to see full details?
User Commentary
Analyst/Coordinator
I like the time clocks in the system. The time clocks wish our employees a happy birthday when it is...
Login or Create an Account to see details.
Manager
I talk with the vendor quite often, and their support is really great.
Login or Create an Account to see details.
Manager
Time and Attendance has been a good system. I like the fact that it pairs with Staffing and...
Login or Create an Account to see details.
Manager
The solution has report limitations. The same reports have been available. We have been using...
Login or Create an Account to see details.
Manager
What keeps me awake at night are the time clock devices. There are some struggles we are working...
Login or Create an Account to see details.
Manager
In general, API avoids charging us for every little thing. Things are covered by our maintenance...
Login or Create an Account to see details.
Director
We are trying to get away from the physical badge readers, but we can't in some areas. Our nurses...
Login or Create an Account to see details.
Director
We want the vendor to be more proactive, and they are trying to move forward. The current...
Login or Create an Account to see details.
Analyst/Coordinator
API Healthcare has always been very good to work with. They are always available to us when we need...
Login or Create an Account to see details.
Analyst/Coordinator
Time and Attendance is easy for end users to use. Users can get set up and change to other...
Login or Create an Account to see details.
Analyst/Coordinator
The support we get from API Healthcare is what we use as a bar to measure other software vendors we...
Login or Create an Account to see details.
Analyst/Coordinator
Our employees are very familiar with API Healthcare's product. Because of COVID-19, we have people...
Login or Create an Account to see details.
Analyst/Coordinator
We will know more about how well API Healthcare does integrations once we see how a new product we...
Login or Create an Account to see details.
Analyst/Coordinator
I have always liked API Healthcare. I am the person who primarily deals with the vendor's support...
Login or Create an Account to see details.
Analyst/Coordinator
API Healthcare will charge for things. I won't say they don't give us anything for free, but if the...
Login or Create an Account to see details.
Analyst/Coordinator
We have an ongoing audit, and API Healthcare's software complies with our pay policy. Proving to the...
Login or Create an Account to see details.
Analyst/Coordinator
The employees themselves submit the requests for their vacation days. They all use the portal to log...
Login or Create an Account to see details.
Analyst/Coordinator
We like the application and its functionality. We have had it for many years and have found that API...
Login or Create an Account to see details.
Analyst/Coordinator
We haven’t needed to upgrade with the time and attendance software the way that we have needed to...
Login or Create an Account to see details.
Analyst/Coordinator
We have a process and a team of very aggressive testers for our application, and we find that we are...
Login or Create an Account to see details.
Analyst/Coordinator
We haven’t had a lot of issues with the time and attendance software. If we do have an issue, we can...
Login or Create an Account to see details.
Analyst/Coordinator
I have never had any issues with API Healthcare. They have always been great to work with. Their...
Login or Create an Account to see details.
Analyst/Coordinator
API Healthcare has been going through a lot of transitions lately, and it would be nice for those to...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor has upgrades coming out every quarter, so they are constantly enhancing the product. If...
Login or Create an Account to see details.
Manager
The support people are pretty responsive. During COVID-19, we had a problem, and API Healthcare...
Login or Create an Account to see details.
Manager
The executives are always on the phone when I am on the call, but I don't have much interaction with...
Login or Create an Account to see details.
Manager
One opportunity for improvement is probably around API Healthcare's knowledge base on their website....
Login or Create an Account to see details.
Manager
We have several systems from API Healthcare and have been using them for a long time. We have a...
Login or Create an Account to see details.
Manager
I like the ease of use and flexibility of the system in terms of the staff members logging their...
Login or Create an Account to see details.
Manager
The solution is pretty user friendly, and it syncs well with the payroll.
Login or Create an Account to see details.
Manager
We like that the system is easily configurable. We aren't reliant on the vendor to make changes to...
Login or Create an Account to see details.
Manager
It makes a significant difference when we have the Time and Attendance tool and the Staffing and...
Login or Create an Account to see details.
Director
We have been really happy with the application and the service that API Healthcare provides. The...
Login or Create an Account to see details.
Director
The ease of use is good, but I don't think things are as good as they could be. That is probably...
Login or Create an Account to see details.
Director
There isn't a lot that API Healthcare needs to change to be proactive. They have provided...
Login or Create an Account to see details.
Director
I would tell others that with this system, users can write just about any rule that they want to...
Login or Create an Account to see details.
Analyst/Coordinator
If API Healthcare moved staffing and scheduling, human resources and payroll, and time and...
Login or Create an Account to see details.
Analyst/Coordinator
We transitioned from having a paper process for time and attendance to using API Healthcare's...
Login or Create an Account to see details.
Manager
API Healthcare does a good job of keeping promises. The former owners of this system struggled to...
Login or Create an Account to see details.
Manager
To improve the product's quality, API Healthcare could do more internal quality testing of the...
Login or Create an Account to see details.
Manager
I would recommend the system to others. No system can do everything that an organization wants, so I...
Login or Create an Account to see details.
Manager
We are very happy with the solution. It is working for us. We do a lot of sharing of staff across...
Login or Create an Account to see details.
Manager
The biggest benefit of the system is that our staff members have the ability to see everything that...
Login or Create an Account to see details.
Director
When we get some of our projects finished, I am going to look at other vendors with time and...
Login or Create an Account to see details.
Director
API Healthcare struggles when any little thing in the software requires a full upgrade. That is a...
Login or Create an Account to see details.
Director
I don’t love the tool, but it does its job, and it is the only product that handles our complexity....
Login or Create an Account to see details.
Manager
I like the system and the time cards. I wish that we could customize the time card report more...
Login or Create an Account to see details.
Analyst/Coordinator
The most frustrating thing has been hardware that API Healthcare has provided to us. They got us...
Login or Create an Account to see details.
Analyst/Coordinator
API Healthcare is not keeping their promises, and I think that is due to growing pains that they are...
Login or Create an Account to see details.
Analyst/Coordinator
When we need a consultant to come out, we don’t generally get charged for that. For anything...
Login or Create an Account to see details.
Analyst/Coordinator
We have really good contact with API Healthcare. We actually get in contact with them a lot. They...
Login or Create an Account to see details.
Manager
API Healthcare is careful with what they promise. I don’t think they make a promise that they can’t...
Login or Create an Account to see details.
Manager
API Healthcare frequently sends out emails with information that we need. They walked me through...
Login or Create an Account to see details.
Director
The product is easy for the employees to use. The system is very self-explanatory, and we can do the...
Login or Create an Account to see details.
Director
I would like to see an exempt employee working in a nonexempt employee position. That needs to have...
Login or Create an Account to see details.
Analyst/Coordinator
When it comes to ease of use, there is always room for improvement. There are always little quirks,...
Login or Create an Account to see details.
Manager
Before COVID-19, I would have said that this system was meeting our needs and that our corporate...
Login or Create an Account to see details.
Manager
API Healthcare sent an email with a link to their website with all of these ideas that they had...
Login or Create an Account to see details.
Manager
Something that confuses the staff a little bit is the system's time clocking. The predictive badging...
Login or Create an Account to see details.
Manager
If we could just increase the functionality of the mobile app, that would be great because everybody...
Login or Create an Account to see details.
Manager
For the mobile app, we don’t see as many enhancements as we would like. We haven’t gotten a lot of...
Login or Create an Account to see details.
Analyst/Coordinator
The last upgrade we had changed the look of the personal calendar that the staff can see. There is...
Login or Create an Account to see details.
Analyst/Coordinator
I can’t think of anything that would make the system any easier. It is a pretty user-friendly...
Login or Create an Account to see details.
Manager
We did reach out to API Healthcare during the COVID-19 crisis about some best practices. They did...
Login or Create an Account to see details.
Manager
Generally, we are pretty happy with API Healthcare. There have been some concerns as the ownership...
Login or Create an Account to see details.
Manager
It seems that API Healthcare is their own company after many acquisitions. Things are kind of back...
Login or Create an Account to see details.
Manager
API Healthcare is very knowledgeable about their product. We have had great luck with their...
Login or Create an Account to see details.
Manager
API Healthcare doesn’t have open APIs. Their code is very proprietary. So anything that we want done...
Login or Create an Account to see details.
Manager
We almost have to be engineers to figure out how to set up and troubleshoot things.
Login or Create an Account to see details.
Manager
I still struggle with Time and Attendance. We have to be careful of what we put in in case something...
Login or Create an Account to see details.
Manager
With all of these small applications that are available online now, oftentimes for free or for...
Login or Create an Account to see details.
Manager
With COVID-19, the vendor has put some resources out there, but we have pretty much done our own...
Login or Create an Account to see details.
Manager
I hesitate to say that the vendor avoids charging for every little thing. During the early years of...
Login or Create an Account to see details.
Manager
The product has progressively gotten better with symplr. They provide a customer relationship...
Login or Create an Account to see details.
Manager
I don't know how much we are paying for the support. But for what we are getting and the services...
Login or Create an Account to see details.
Manager
I get a lot of phone calls because I do the troubleshooting for Time and Attendance at our facility....
Login or Create an Account to see details.
Manager
API Healthcare does a pretty good job with training.
Login or Create an Account to see details.
Analyst/Coordinator
API Healthcare's customer service is great. We can always count on the support people, and they are...
Login or Create an Account to see details.
Analyst/Coordinator
There are some little hiccups with communication when it comes to bad readers and things of that...
Login or Create an Account to see details.
Analyst/Coordinator
When we went through an optimization process, there was some transition with the people involved...
Login or Create an Account to see details.
CFO
API Healthcare is slow to respond to our needs. When I have a question or need some clarification,...
Login or Create an Account to see details.
CFO
The API Healthcare system isn't the strongest time and attendance system. It is cumbersome to use...
Login or Create an Account to see details.
Manager
The initial training and implementation team is phenomenal. The team members are so knowledgeable...
Login or Create an Account to see details.
Manager
I don't know that API Healthcare is proactively reaching out to us to ask whether we have needs....
Login or Create an Account to see details.
Director
In terms of proactive service, API Healthcare does sometimes reach out to us about upgrades coming...
Login or Create an Account to see details.
Director
The outcomes from the product have been good. When it comes to receiving our money's worth, that has...
Login or Create an Account to see details.
Director
API Healthcare is not too bad on the technology side; they are really good. They have some mobile...
Login or Create an Account to see details.
Director
The reporting system could be improved a great deal. The system is not friendly for reporting. It is...
Login or Create an Account to see details.
Director
The system is working very well. I have given API Healthcare complex issues with different scenarios...
Login or Create an Account to see details.
Director
Nickel-and-diming is one of the frustrations with API Healthcare. There is a charge for pretty much...
Login or Create an Account to see details.
Director
API Healthcare has done well with their implementation services. The product is pretty much what we...
Login or Create an Account to see details.
Director
Sometimes I do have frustrations with the ongoing support. When we use support with API Healthcare,...
Login or Create an Account to see details.
Manager
There are customizations that API Healthcare charges for, but they don't charge for routine...
Login or Create an Account to see details.
Manager
When we do an upgrade, pretty much everything gets upgraded, and sometimes other things break. We...
Login or Create an Account to see details.
Manager
The system holds employees accountable for their time cards and for their attendance transactions...
Login or Create an Account to see details.
Analyst/Coordinator
API Healthcare tries to help us in any way they can. They are pretty good about delivering new...
Login or Create an Account to see details.
Analyst/Coordinator
API Healthcare is pretty good about being proactive, but their customer service is just not quite as...
Login or Create an Account to see details.
Analyst/Coordinator
I would buy the product again. I believe the vendor has kept all of their promises. We need more of...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor's support system is extremely good. When I call with issues, I usually get an answer...
Login or Create an Account to see details.
Analyst/Coordinator
The product is very easy to use. It is very user friendly for new managers or timekeepers. We can...
Login or Create an Account to see details.
Analyst/Coordinator
When we installed and learned the system, the vendor's support and training were wonderful. The...
Login or Create an Account to see details.
Analyst/Coordinator
I really like the support from the vendor and the product. The product is a good, stable product,...
Login or Create an Account to see details.
Analyst/Coordinator
I wish we had the mobile app and the Staffing and Scheduling product from the vendor. I wish we had...
Login or Create an Account to see details.
Manager
We use API Healthcare's Time and Attendance and Staffing and Scheduling products. I don't like the...
Login or Create an Account to see details.
Preferences