AQuity Solutions Outsourced Coding Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Value
AQuity Solutions avoids charging for every little thing. The invoicing is very straightforward.
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Relationship
AQuity Solutions definitely meets our expectations. They are very quick to respond to any issues....
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Relationship
AQuity Solutions always responds to our needs. We had regularly scheduled meetings with them...
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Relationship
When AQuity Solutions loses someone for a week because they go on vacation, it takes a bit to get...
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Value
AQuity Solutions likes to go to the extreme of charging for things that we expect to be covered....
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Relationship, Operations
AQuity Solutions audits their coding staff. If someone is below the threshold that our facility...
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Relationship
I have an AQuity Solutions coding manager, and I communicate with them regularly. They provide me...
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Value
We had an increase in AQuity Solutions' pricing, but the firm did give us the opportunity to change...
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Relationship
When I provide AQuity Solutions with our plans, they offer assistance with how they can help with...
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Relationship, Operations
Not all coders know how to code for certain facilities, and AQuity Solutions does have people who...
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Relationship
AQuity Solutions met expectations. I wouldn't say they exceed expectations by any means. They met...
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Value
The only beef I have with AQuity Solutions is that their service costs too much. It is way...
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Relationship
We would work with AQuity Solutions again without a doubt. We have had other coding contracts in the...
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Value
AQuity Solutions charges us strictly by the contract. That was a concern because the previous...
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Relationship
We have the same coders on our account instead of a constant flow of people coming and going. We...
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Relationship, Operations
I really cannot think of anything that AQuity Solutions could do better; they actually even offer...
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Relationship
We have worked with one of AQuity Solutions' team members for years, and things have been fine....
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Services
AQuity Solutions satisfies our needs. However, they don't really strategically plan or do things...
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Operations
For us, when we onboard one of AQuity Solutions' coders, once they go through our onboarding process...
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Relationship
We have a long rapport with one of the firm's people, and there have probably been three or four...
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Relationship
Most times, AQuity Solutions is very responsive to our needs. They have a quality team that can...
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Relationship, Services
We like the work AQuity Solutions does for us and the coders doing that work. We have been working...
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Relationship
Over the last few years that I have had a chance to work with AQuity Solutions, I have enjoyed...
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Relationship, Relationship, Operations, Operations
I would recommend that AQuity Solutions provide better communication about coders taking time off or...
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Relationship, Relationship
AQuity Solutions doesn’t go above and beyond; they do just what we expect them to do. There is a...
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Loyalty, Loyalty, Relationship, Relationship
We work with one reliable coder from AQuity Solutions. The coder’s manager really likes them, and...
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Relationship, Relationship
I have decided that I won't use AQuity Solutions again because they don't have the capacity or the...
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Services, Services, Value, Value
We have AQuity Solutions’ coders clock in with our time and attendance system to validate their...
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Relationship, Relationship
The quality of AQuity Solutions’ staff varies because they may have one or two people who are good...
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Relationship, Relationship
AQuity Solutions should provide more prompt feedback to their staff. Sometimes I feel like I am...
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Relationship, Value
The firm did not exceed our expectations in two scenarios. One was with a coder that was not meeting...
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Operations
The firm’s biggest strength was their flexibility, in that they could pick up additional hours if I...
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Relationship, Relationship
I enjoy working with AQuity Solutions. Their oversight and management team are fantastic. The firm...
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Relationship, Relationship
AQuity Solutions is just a super strong company. Everybody is very easy to work with from bringing...
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Relationship, Relationship
AQuity Solutions does a really good job of managing coder turnover. The turnaround time is usually...
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Operations
AQuity Solutions could do a little better in terms of communication back and forth between the...
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Relationship
AQuity Solutions has a team of auditors, and they place a lot of the accounts in a work queue so...
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Relationship, Operations
Working with our representatives at AQuity Solutions has really been helpful. We had some questions...
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Relationship
Even though AQuity Solutions has changed companies within the time I have been with them, I have had...
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Loyalty, Relationship
The offshore coder allocation has been working. Honestly, I am going to say those resources are...
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Relationship
When there is turnover, AQuity Solutions will send me an email and let me know that a particular...
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Value
AQuity Solutions’ pricing is really fair. They have a fairly large team. My financial person has...
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Relationship
AQuity Solutions is very responsive. We have really good communication with the firm. They are very...
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Relationship
Something that can be a little frustrating at times is that things sometimes get lost in translation...
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Relationship
AQuity Solutions has done a great job when we consider the amount of quality work that they put out...
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Relationship
We have forged a good rapport with the people we communicate with at AQuity Solutions. The people...
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Relationship, Operations
To the best of their ability, AQuity Solutions has complied with and adjusted well to all of our...
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Relationship, Relationship, Services, Services
I expect the coders to code, and I expect them to code per the coding guidelines. They are meeting...
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Relationship, Relationship
One of the challenging things is that we don't communicate directly with the coders. We communicate...
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Relationship, Relationship
AQuity Solutions is wonderful. They have great communication. They really take feedback and provide...
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Operations, Operations, Services, Services
AQuity Solutions doesn't execute quite at the top of the scale due to learning curves. I imagine it...
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Relationship, Relationship, Operations, Operations
We made some changes. There were a lot of hiccups in the process, and AQuity Solutions was wonderful...
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Relationship, Relationship, Operations
AQuity Solutions and I are in a battle right now, but they were great for many years. The firm...
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Relationship, Relationship, Services, Services
We have concerns with AQuity Solutions’ standard for coding. When I attempted to work with the...
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Relationship, Relationship, Services, Services
I like the regular status reports AQuity Solutions provides. My team can have visibility into the...
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Relationship
AQuity Solutions is just awesome. They are willing to help. The coding organization is awesome. They...
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Relationship, Services
At one point, we needed weekend coverage, and the firm was able to able to get us coders to do...
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Relationship, Value
AQuity Solutions has been an excellent partner with our health system. They have helped us with our...
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Relationship, Services
AQuity Solutions is pretty accurate with their coding quality. They provide their own internal...
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Relationship, Services
I can't really think of any issues we have with AQuity Solutions with the exception of the...
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Relationship, Relationship, Relationship
We have a partnership with AQuity Solutions that goes way back. AQuity Solutions hears what our...
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Relationship, Relationship, Relationship, Services, Services, Services
AQuity Solutions has tried to provide us with solutions that align with where the industry is moving...
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Operations, Services, Services
The only criticism I have for AQuity Solutions is the changeover between coders. The process of...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
AQuity Solutions has had some turnover. We went live with a new EMR system, and getting new people...
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Loyalty, Loyalty, Loyalty, Value
We asked AQuity Solutions for some daytime coding help, but they said that was not possible because...
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Relationship, Relationship, Operations, Services
AQuity Solutions meets the expectation that people show up and code the charts, and I appreciate...
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Relationship, Relationship, Relationship
The strength of our partnership with AQuity Solutions was really high until they told me they...
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Operations, Operations, Operations, Services, Services, Services
In one of our departments, we had to make several corrections, so I had to assign coders to go in...
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Relationship, Relationship, Relationship
We had good responsiveness from AQuity Solutions’ management team. They were always very responsive...
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Loyalty, Loyalty, Loyalty
I would recommend AQuity Solutions. We picked them in the first place because all the other firms...
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Relationship, Relationship, Relationship, Operations, Services, Services, Services
I would like to see AQuity Solutions improve mostly on the global side, where there is not much...
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Relationship, Relationship, Operations, Services, Services, Services
We give the firm's coders directives, and they may do something once and then not again. We...
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Relationship, Relationship, Relationship
I like our communication with AQuity Solutions. They are easy to reach. And I like the domestic...
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Relationship, Relationship, Relationship, Services
AQuity Solutions' turnaround times were a struggle, and so was maintaining a certain person on our...
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Loyalty, Loyalty, Loyalty
We switched to AQuity Solutions because our previous firm could not support the solution we were...
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Operations, Operations, Operations
We have had some issues with AQuity Solutions. We discovered once we went live that most of the...
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Services, Services, Services
I know there are other coding firms out there that can jump directly into the quality measures for...
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Loyalty, Relationship, Relationship, Operations, Operations, Operations
AQuity Solutions had some coder turnover that they handled quickly. That delayed our ability to...
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Relationship, Relationship, Relationship
We were having issues, and the AQuity Solutions coders were sending emails to my coordinators. We...
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Relationship, Relationship, Relationship
AQuity Solutions is only meeting our expectations. I wouldn't say the firm is exceeding them. They...
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Value, Value, Value
I always think the rate we pay AQuity Solutions' coders is a little high, but that is likely the...
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