Aquity Solutions Outsourced Coding (MModal) Comments

 

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Current Time Inside Cache Tag Helper: 9/28/2020 7:17:48 PM and Model.EvProductId = 1191

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User Commentary

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Director

Tools and Methodology

Aquity Solutions does an excellent job for us. Compared to all the different outsourced coding...

Sep 2020
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Director

Tools and Methodology

Aquity Solutions consistently exceeds our expectations. If there is any account that they can’t code...

Sep 2020
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Manager

Project Results

We had an error rate for a bit that we had to bring to the firm's attention, but things have gotten...

Jul 2020
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Manager

Project Results

The vendor's new invoicing process was not great. The firm changed who was doing their invoicing, so...

Jul 2020
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Director

Tools and Methodology

During the due diligence part of the project, Aquity Solutions assessed how many coders they would...

Jul 2020
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Director

Project Results

I have been in the business for many years, and there isn’t a scale high enough to rate Aquity...

Jul 2020
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Director

Relationship

We have someone we can escalate things to who is at more of a corporate level. If we ever have an...

Jul 2020
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Director

ROI and Cost

We keep adding projects to our initial agreement, but Aquity Solutions just reassesses the...

Jul 2020
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Director

ROI and Cost

The money that we are saving is one way that Aquity Solutions exceeds our expectations. We used to...

Jul 2020
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Director

Relationship

We have a plan to try to grow our business, and Aquity Solutions will grow with us. If I called them...

Jul 2020
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Director

Relationship

We have an account manager who is more like a third-tier support person. If I can’t get a response,...

Jul 2020
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Director

Tools and Methodology

When we first started the project, we had a couple of hiccups, but those were normal. When we start...

Jul 2020
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Director

Project Results

I can't give Aquity Solutions a high enough rating. Coders can be very expensive, but we are getting...

Jul 2020
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Director

ROI and Cost

Before I started with Aquity Solutions, I was very hesitant to use global resources. But now I am...

Jul 2020
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Manager

Tools and Methodology

The vendor has a really rapid turnaround time with coding. We have standards that we implement with...

Jul 2020
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Manager

Tools and Methodology

We tried offshoring our coding, but we found that it was just too difficult, and we felt like the...

Jul 2020
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Manager

Tools and Methodology

In the coding arena, the vendor could do a better job of educating their coders before putting them...

Jul 2020
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Director

Relationship

We have had some of our coders from MModal for years, and we have a nice, close relationship. The...

Jul 2020
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Director

ROI and Cost

The vendor's motive isn't to charge for every little thing, but there have been times when they have...

Jul 2020
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Manager

Relationship

We are very pleased with AQuity's overall coding skills. If we aren't pleased with something, we...

Apr 2020
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Manager

Relationship

AQuity has been very accommodating through the COVID-19 pandemic.

Apr 2020
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Manager

Sales and Contracting

We will always have some kind of coding contract because it gives us more flexibility, but when it...

Apr 2020
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Manager

Relationship

There is no executive involvement from AQuity; that doesn't happen. The executives don't do anything...

Apr 2020
 Helpful

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Director

Tools and Methodology

As we expected, we had some struggles with AQuity in the beginning. We didn't get out of that...

Feb 2020
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Director

Project Results

The perk of a chart fee is that we pay the vendor for the price of that chart. That is not an hourly...

Feb 2020
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Director

Tools and Methodology

I would probably choose MModal again. They offer education to our coders at the hospital. They also...

Dec 2019
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Director

Project Results

I understand that MModal has other clients that they work for. Sometimes when we give them a set of...

Dec 2019
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Director

People and Knowledge

We work with someone from MModal that is excellent. We wish this person could work for us. We didn't...

Dec 2019
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Director

Relationship

From a responsiveness perspective, MModal is doing well. The manager we work with does an excellent...

Oct 2019
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Director

Relationship

The manager MModal assigned to us is very actively engaged, on top of things, and extremely...

Oct 2019
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Manager

Other Observations

I would like to see MModal get their invoices out quicker. It would be nice if that could be a...

May 2019
 Helpful

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Manager

Tools and Methodology

Every once in a while, I have an issue when MModal has a new coder on our account, but generally,...

May 2019
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Manager

Relationship

We have a great relationship with MModal. Our go-to contact at MModal has been phenomenal for us and...

May 2019
 Helpful

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Director

Tools and Methodology

We would like to have everything done in-house and eliminate contract staffing because it is much...

May 2019
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Director

People and Knowledge

MModal’s coding is good. MModal has trained their people to be able to do what our staff members are...

May 2019
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Manager

Project Results

At the moment, MModal's service is ongoing for us. We have a hard time finding qualified resources...

May 2019
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Manager

Project Results

We have a lot of nuances in our coding, and we have a lot of conditional billing and coding rules....

May 2019
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Analyst/Coordinator

People and Knowledge

We have used the same MModal coders for a while now. Those coders are really familiar with our...

May 2019
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Manager

Project Results

We have been with MModal for several years for our inpatient facility coding, and MModal always does...

Apr 2019
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Manager

Tools and Methodology

No matter what vendor anyone is dealing with, there are always going to be little things that person...

Apr 2019
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Director

Relationship

MModal is willing to listen and take action. We consistently feel like we have a partner rather than...

Apr 2019
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VP/Other Executive

Tools and Methodology

From a relationship standpoint, MModal is very, very good. They are very attentive. We have weekly...

Apr 2019
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VP/Other Executive

Other Observations

MModal's outsourced coding has been pretty much the same for us since 3M acquired MModal because the...

Apr 2019
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VP/Other Executive

Other Observations

MModal's staff is just starting to get the hang of things. It is taking them a little longer than...

Apr 2019
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VP/Other Executive

Other Observations

The financial benefit and financial return we get from MModal's outsourced coding aren’t...

Apr 2019
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Director

Relationship

MModal is very willing to come to the table and talk about new ways to get better outcomes. We touch...

Mar 2019
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Director

Tools and Methodology

Our organization has really begun to rely on outsourcing, but it can be difficult to obtain...

Mar 2019
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Director

Tools and Methodology

MModal could be better, quicker, and more responsive in some areas. We do have contractual...

Mar 2019
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Director

Relationship

MModal's executives have been very involved. Whenever we have any issues, those issues get raised to...

Mar 2019
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Director

Tools and Methodology

We made the switch to MModal because our previous vendor was not very good. The quality of their...

Mar 2019
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Director

Sales and Contracting

MModal charges us appropriately based on the charts. We have a very well-defined fee structure that...

Mar 2019
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Director

Project Results

We haven’t had any significant issues with quality or working with MModal. They are in the middle of...

Mar 2019
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Manager

Other Observations

MModal doesn’t do any auditing. They do their own QA. It is probably average. There is nothing...

Mar 2019
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Manager

ROI and Cost

What we pay is fair. MModal isn’t perfect, but they do a good job. We just pay a little more because...

Mar 2019
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Manager

People and Knowledge

MModal doesn’t guide us. Our outsourced coding agreement is pretty typical. I just tell them what I...

Mar 2019
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Manager

People and Knowledge

Sometimes, we have problems with a coder here and there. But MModal is good at getting us résumés in...

Mar 2019
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Manager

Tools and Methodology

We don’t worry about productivity because MModal does a monthly review, so they catch and fix...

Mar 2019
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Manager

Relationship

MModal has been very quick to respond to things for us. They are very accommodating, and our...

Feb 2019
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Manager

Project Results

We are very comfortable and confident with MModal. They have done a really good job for us right out...

Feb 2019
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Director

Project Results

I see some coding errors from MModal’s coders, but they are really good at meeting our standards.

Sep 2018
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Director

People and Knowledge

We have someone at MModal who does very well at getting the coders in, and that person works with...

Sep 2018
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Director

Other Observations

I have seen only one opportunity for additional education from MModal. I was invited to attend an...

Sep 2018
 Helpful

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Director

Project Results

The coding from MModal is good. There are some issues, but I can bring them up with MModal.

Sep 2018
 Helpful

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Director

Project Results

MModal does really well at delivering with their services. Some things haven’t been able to come...

Sep 2018
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Director

Project Results

We are using MModal for outsourced coding because there is a lack of qualified coders here. My staff...

Sep 2018
 Helpful

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Director

Project Results

MModal's coders are doing fine at hitting our productivity standards, our turnaround times, and our...

Sep 2018
 Helpful

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Director

People and Knowledge

I don't have a lot of direct dealings with the MModal coders. I usually notify the coder in charge...

Sep 2018
 Helpful

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Director

Tools and Methodology

MModal adapts very well to our needs. We are looking at possibly giving them some specific charts to...

Sep 2018
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Director

Relationship

MModal manages their coders, so I don't have to manage them. That is wonderful. When outsourcing...

Sep 2018
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Director

Tools and Methodology

MModal has offered me some educational opportunities, and those are good. I sent the coders a link...

Sep 2018
 Helpful

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Manager

People and Knowledge

I don’t have any complaints about MModal. We have used a coder from MModal for a long time, and that...

Sep 2018
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Director

Tools and Methodology

There are a lot of trade-offs to using a company like MModal. There are good and bad things with any...

Sep 2018
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Director

People and Knowledge

MModal is difficult at times because there are not a lot of resources that are available if we have...

Sep 2018
 Helpful

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Director

Tools and Methodology

MModal has a good training and education program. We teach one team lead what needs to be done and...

Sep 2018
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Director

Other Observations

If we tell MModal we are going to need another full-time coder, they will hire and train another...

Sep 2018
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Director

Relationship

The MModal executives are very good about responding and trying to help us solve problems.

Sep 2018
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Director

Tools and Methodology

We have used several companies in the past that weren't nearly as professional as MModal in terms of...

Sep 2018
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Manager

Relationship

Our relationship with MModal is going pretty well. I like the communication I have with the contacts...

Sep 2018
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Manager

People and Knowledge

The quality of the coders, especially the global coders, hasn’t been great, so we have some...

Sep 2018
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Manager

Project Results

MModal’s coders have struggled to keep up with our quality and productivity standards, especially in...

Sep 2018
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Manager

Tools and Methodology

We struggle with communicating with the global coders because they are many hours ahead of us...

Sep 2018
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Manager

People and Knowledge

The global coders are pretty new to us. When I asked for some new ED coders, the representative told...

Sep 2018
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Director

Relationship

My relationship with MModal isn’t as good as I would like it to be. Our sales representative goes...

Jul 2018
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Director

Project Results

MModal does an excellent job with outsourced coding. Their product was very valuable to us, as were...

Jun 2018
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Director

Project Results

MModal is a good communicator. We get great knowledge sharing and can work on level loading when we...

Jun 2018