Aquity Solutions Transcription Services (MModal) Comments

 

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Current Time Inside Cache Tag Helper: 9/26/2020 6:03:53 AM and Model.EvProductId = 1187

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User Commentary

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Manager

Tools and Methodology

The vendor does excellent transcription work. We have had some mismatches with personnel, and we...

Jul 2020
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Manager

Tools and Methodology

We only use offshore services for transcription. We found that was absolutely the best way to go for...

Jul 2020
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Director

Future Outlook

We have had a long-term relationship with Aquity Solutions, and I hate to part from them. We will...

Jul 2020
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Director

Relationship

We struggled with having somebody consistent on the transcription side. Aquity Solutions had some...

Jul 2020
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Director

Other Observations

I wouldn't say that Aquity Solutions exceeded our expectations, but saying they met our expectations...

Jul 2020
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Director

Relationship

Aquity Solutions did well at supporting us during COVID-19. They wanted to continue to have check-in...

Jul 2020
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Director

Other Observations

The vendor met expectations. But they didn't exceed expectations. Sometimes I could see with the...

Jul 2020
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Director

Tools and Methodology

I definitely don’t get bothered with anything; I redirect things to the corporate office. I don’t...

Jul 2020
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Director

Tools and Methodology

I don’t really think that the solution drives many outcomes. The only outcome is the service makes...

Jul 2020
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Director

Tools and Methodology

I don’t even know what we are paying for the service. Our corporate office is paying for the...

Jul 2020
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Director

Relationship

I haven’t talked to my point of contact for a long time. That person has always been my contact and...

Jul 2020
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Director

Other Observations

My company doesn’t use dictation in all of its programs. The dictation is very limited to programs...

Jul 2020
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Director

Tools and Methodology

The transition to the solution was pretty simple for our doctors because we gave them a dictation...

Jul 2020
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Director

Other Observations

The only complaints I have had haven't been about anything on the vendor's end. The problem is with...

Jul 2020
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Director

Tools and Methodology

Let’s say a doctor dictates a record and then forgets something, so later on, the doctor goes back...

Jul 2020
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Director

Other Observations

The system is clean, and it works well. Sometimes my doctors don’t make it clear that they are...

Jul 2020
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Director

People and Knowledge

We used Aquity Solutions to help us when we purchased a product. The transition went smoothly, and...

Jun 2020
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Director

People and Knowledge

Aquity Solutions’ quality remains unchanged, and they have a high accuracy rate. They perform...

Jun 2020
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Director

Project Results

Responsiveness and quality are very important for a transcription-service vendor, and Aquity...

Jun 2020
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Manager

Project Results

Aquity Solutions has good turnaround times, quality of documentation, and costs. The vendor is very...

Jun 2020
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Manager

Tools and Methodology

Aquity Solutions could do better by providing more attention to detail. They could be more attentive...

Jun 2020
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Manager

Relationship

Aquity Solutions has been a good business partner for a long period of time. Our former account...

Jun 2020
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Director

Tools and Methodology

The engagement is 100% awesome. Aquity Solutions is great and has really good turnaround times. We...

May 2020
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VP/Other Executive

ROI and Cost

Aquity Solutions does avoid charging for every little thing. I don't feel nickel-and-dimed by them...

May 2020
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VP/Other Executive

Relationship

If people asked me, I would tell them that they need to consider Aquity Solutions. The vendor is...

May 2020
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Manager

Other Observations

Our relationship with the vendor has been great over the past years. We have been dealing with them...

Apr 2020
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Manager

Relationship

The vendor rolls out updates to the platform that we use to process work. We still communicate with...

Apr 2020
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Manager

Relationship

In terms of the COVID-19 crisis, the vendor sent us an email right away to let us know that they...

Apr 2020
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Manager

Tools and Methodology

We have some concerns with the transcription quality that we get from AQuity. Before working with...

Apr 2020
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Manager

Other Observations

In terms of whether AQuity is part of our long-term plans, transcription will continue to decline as...

Apr 2020
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Manager

Tools and Methodology

Even if an AQuity transcriptionist is educated enough to know that what he or she typed probably...

Apr 2020
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Director

Project Results

Throughout the pandemic, AQuity has continued to do our transcription. Their work volume has...

Apr 2020
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Director

Tools and Methodology

Surprisingly, since we moved our doctors over to a speech recognition solution, we haven't seen a...

Apr 2020
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Director

Relationship

So far, we haven’t noticed any changes since the vendor has branched off. We are getting good...

Apr 2020
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Director

Other Observations

We download the data, and we use an internal application to manage the data. The vendor is not...

Apr 2020
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Director

Other Observations

We have regional quality auditors. Those individuals manage the whole queue and anything that is on...

Apr 2020
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Director

Relationship

The vendor has done very well to support us during the COVID-19 crisis. We have not noticed any...

Apr 2020
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Director

Relationship

The vendor has done very well with driving tangible outcomes. They are always involved with us and...

Apr 2020
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Director

Other Observations

The vendor has exceeded our expectations, but there are still some modules that we have not...

Apr 2020
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Director

Other Observations

The vendor is meeting my expectations with the back-end transcription services. The quality is good....

Apr 2020
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Director

Relationship

We don’t have as much contact with the vendor's executives as we used to in the past, but there are...

Apr 2020
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Director

ROI and Cost

AQuity charges for everything they do. They charge per hour to push a button. Sometimes I might need...

Apr 2020
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CMIO

Relationship

One of MModal's employees did clarify with me that 3M was getting involved, and that person kept us...

Mar 2020
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CMIO

Tools and Methodology

I have never once heard a peep about MModal's transcription services being an issue. We do have a...

Mar 2020
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Manager

Other Observations

The vendor's timeliness is good; the turnaround time is always shorter than the contracted...

Mar 2020
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Manager

Tools and Methodology

The system's integration can get a little messy. We often get emails from people saying a doctor did...

Mar 2020
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Manager

Other Observations

Every time we have to do something with AQuity, we have to pay them for their time, so that is a bit...

Mar 2020
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Manager

Other Observations

Some of the vendor's transcriptionists are very rules driven, and that is understandable. The...

Mar 2020
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Manager

Other Observations

The vendor has met our expectations but doesn’t really exceed them. To exceed our expectations, the...

Mar 2020
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Manager

Other Observations

With AQuity and the old dictation back-end system, the vendor knows they are playing nurse to a...

Mar 2020
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Manager

Project Results

We don’t give the vendor many projects. We just ask for new work types. The vendor seems slow; I can...

Mar 2020
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Manager

Relationship

Luckily, we haven’t gotten hit with any surge in COVID-19 cases in our hospital. The vendor sent out...

Mar 2020
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Director

Project Results

We have had a wonderful experience with AQuity. I have worked with several transcription companies,...

Mar 2020
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Director

Other Observations

We have a rolling contract with AQuity. The contract renews every year. We update it each year in...

Mar 2020
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Director

Project Results

AQuity's turnaround time has been within the contracted time frame 99.9% of the time. In the last...

Mar 2020
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Director

ROI and Cost

I would definitely use AQuity's transcription services. Because of our contract, AQuity doesn't...

Mar 2020
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Director

Relationship

We have a good partnership with the vendor. They really do work to address their customers' needs....

Mar 2020
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Director

Project Results

I don't track productivity anymore because that is the product's job. That is the beauty of...

Mar 2020
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Director

Tools and Methodology

I get the monthly turnaround times, and I have access to those at any point within AQuity's...

Mar 2020
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Director

Relationship

When it comes to AQuity's strategic ability, they are trying to keep up as best they can. I am not...

Mar 2020
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Director

People and Knowledge

In terms of AQuity's ability to execute, they are following through with whatever we ask. I have...

Mar 2020
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VP/Other Executive

Relationship

MModal definitely exceeded our expectations. Our previous vendor had issues. MModal stepped up to...

Oct 2019
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Manager

Tools and Methodology

MModal’s audit trail is very difficult to follow because I think they want to show each thread that...

Jun 2019
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Manager

Tools and Methodology

Some reports from MModal come accurately and quickly, like total-volumes reports. I get invoices...

Jun 2019
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Manager

Relationship

MModal scores well when we do QA. We have a strong partnership with them. We work well together....

Jun 2019
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Manager

Other Observations

I wouldn’t hesitate to recommend MModal. The recommendation would depend on what type of platform...

Jun 2019
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Manager

ROI and Cost

MModal nickel-and-dimes depending on some things. They have been really good about fixing problems...

Jun 2019
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Director

Relationship

Working with MModal has been really good. We found a couple of issues that needed to be fixed, and...

May 2019
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Director

Project Results

MModal has very good statistics on getting our transcriptions back in a timely manner. They...

May 2019
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Director

People and Knowledge

I have no issues with my representative. That person is awesome. In fact, that person is the best...

May 2019
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Director

Project Results

The service is set up throughout our health system, so I don't know what we are paying for the...

May 2019
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Director

Other Observations

Most of the issues we had were addressed with the transcriptionists and my doctors. Now the service...

May 2019
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Director

Project Results

I have no issues with the service. The service is great. Our doctors dictate, and the transcription...

May 2019
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Director

Project Results

MModal is perfect for us. They have created major trust with us. We work in the system every day, so...

May 2019
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Director

Sales and Contracting

MModal is great. They are very reasonable with anything that they do. Their charges are always...

May 2019
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Director

Relationship

We have worked with the same account manager for a long time, and we have always had a great...

May 2019
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Director

Project Results

MModal's turnaround time is really great, and they usually keep the turnaround time well within our...

Apr 2019
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Director

Tools and Methodology

Sometimes we get notes in the documents from the transcriptionist, and I think that the notes could...

Apr 2019
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Director

Tools and Methodology

MModal has given us a primary point of contact, and that person does a very good job anytime that I...

Apr 2019
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Director

Other Observations

MModal works well with the interface, especially when giving transcriptionists our information and...

Apr 2019
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Manager

People and Knowledge

There was a learning curve with MModal. I have gone through a few different customer...

Apr 2019
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Manager

Project Results

Our key performance indicators are turnaround time and quality, and MModal is doing great with both...

Apr 2019
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Manager

Relationship

Our MModal account representative is responsive, and the customer service levels are great.

Apr 2019
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Manager

Tools and Methodology

MModal’s platform is pretty standard and requires very little technical support. But we would like a...

Apr 2019
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Director

Tools and Methodology

MModal has some tools that we have seen but are not using yet. MModal is innovative.

Apr 2019
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Director