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Arcadia (now Guidehealth) Commentary
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Benjamin Cassity
Research Director, VBC
KLAS Research Director, VBC - Benjamin Cassity
 
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Commentary Summary

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Negative
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User Commentary

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VP/Other Executive

Loyalty

Arcadia has grown to become quite convoluted and continually plagued by data quality issues....

Feb 2024
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VP/Other Executive

Relationship, Value

Arcadia’s results have degraded over time, especially as their platform has gotten worse, and I...

Feb 2024
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VP/Other Executive

Loyalty, Value

The idea of outsourcing to Arcadia was to have economies of scale on their data processing because...

Feb 2024
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VP/Other Executive

Relationship, Relationship

When we first transitioned to using this service, the customer service phone line was overwhelmed,...

Jan 2024
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VP/Other Executive

Relationship, Relationship

There are not many organizations left that provide this service, and Arcadia is one that is really...

Jan 2024
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VP/Other Executive

Relationship, Relationship

Arcadia might be a little inflexible at times to client needs. They sort of have their own way of...

Jan 2024
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Director

Relationship, Relationship

Arcadia is a good firm in terms of their value-based care managed services. They are solid, they...

Jan 2024
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Director

Relationship, Relationship

Some mistakes were made on Arcadia’s part, but they owned them. One of the issues we had occurred...

Jan 2024
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Director

Loyalty, Loyalty, Value

Our value-based care managed services are going to be transitioning to Guidehealth. They are not...

Jan 2024
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VP/Other Executive

Relationship, Relationship

Arcadia's team is very responsive to questions and issues that arise. They are prompt in responding...

Dec 2023
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Director

Relationship, Relationship

The team we work with is always on top of the outstanding issues and assists us in resolving those...

Dec 2023
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CFO

Relationship, Relationship, Value, Value

The firm is meeting expectations other than helping us get to a fiscally responsible and sustainable...

Sep 2023
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(0)
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CFO

Loyalty, Loyalty, Relationship, Relationship, Value, Value

I would buy the service again because we do not have an alternative, but we have considered...

Sep 2023
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CFO

Relationship, Relationship

There is one person we work with who is a business manager, and they are good at trying to warn us...

Sep 2023
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(0)
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CFO

Relationship, Relationship

Our overall engagement person doesn't seem as responsive as our other representative from the firm....

Sep 2023
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CFO

Value, Value

The firm doesn’t charge us for anything but what is in our agreement. We know what we signed up for,...

Sep 2023
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Director

Relationship, Relationship, Relationship, Value, Value, Value

The efficiency, support, and expertise that Arcadia provides to us through our audit and submission...

Jul 2023
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Director

Relationship, Relationship, Relationship

Arcadia’s staff is great. Arcadia is highly communicative. They stay in touch. We don't fear that we...

Jul 2023
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Director

Value, Value, Value

Arcadia definitely avoids charging for every little thing. What we pay Arcadia is a drop in the...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship

Sometimes some of our finance people struggle to understand Arcadia’s finance people. That is the...

Jun 2023
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VP/Other Executive

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

We will stay with Arcadia until we see a degradation in their service, they price themselves out of...

Jun 2023
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VP/Other Executive

Relationship

Our contract with Arcadia is very straightforward. When I need a heat map of how a certain area’s...

Jun 2023
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VP/Other Executive

Relationship, Relationship, Relationship

We have more consultants now that we have complained about to Arcadia. Those consultants have just...

May 2023
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VP/Other Executive

Relationship, Relationship, Relationship

My liaison from Arcadia is wonderful. We communicate on a daily basis. The executive team and our...

May 2023
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