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User Commentary
Loyalty
Arcadia has grown to become quite convoluted and continually plagued by data quality issues....
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Relationship, Value
Arcadia’s results have degraded over time, especially as their platform has gotten worse, and I...
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Loyalty, Value
The idea of outsourcing to Arcadia was to have economies of scale on their data processing because...
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Relationship, Relationship
When we first transitioned to using this service, the customer service phone line was overwhelmed,...
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Relationship, Relationship
There are not many organizations left that provide this service, and Arcadia is one that is really...
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Relationship, Relationship
Arcadia might be a little inflexible at times to client needs. They sort of have their own way of...
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Relationship, Relationship
Arcadia is a good firm in terms of their value-based care managed services. They are solid, they...
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Relationship, Relationship
Some mistakes were made on Arcadia’s part, but they owned them. One of the issues we had occurred...
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Loyalty, Loyalty, Value
Our value-based care managed services are going to be transitioning to Guidehealth. They are not...
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Relationship, Relationship
Arcadia's team is very responsive to questions and issues that arise. They are prompt in responding...
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Relationship, Relationship
The team we work with is always on top of the outstanding issues and assists us in resolving those...
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Relationship, Relationship, Value, Value
The firm is meeting expectations other than helping us get to a fiscally responsible and sustainable...
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Loyalty, Loyalty, Relationship, Relationship, Value, Value
I would buy the service again because we do not have an alternative, but we have considered...
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Relationship, Relationship
There is one person we work with who is a business manager, and they are good at trying to warn us...
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Relationship, Relationship
Our overall engagement person doesn't seem as responsive as our other representative from the firm....
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Value, Value
The firm doesn’t charge us for anything but what is in our agreement. We know what we signed up for,...
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Relationship, Relationship, Relationship, Value, Value, Value
The efficiency, support, and expertise that Arcadia provides to us through our audit and submission...
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Relationship, Relationship, Relationship
Arcadia’s staff is great. Arcadia is highly communicative. They stay in touch. We don't fear that we...
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Value, Value, Value
Arcadia definitely avoids charging for every little thing. What we pay Arcadia is a drop in the...
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Relationship, Relationship, Relationship
Sometimes some of our finance people struggle to understand Arcadia’s finance people. That is the...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
We will stay with Arcadia until we see a degradation in their service, they price themselves out of...
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Relationship
Our contract with Arcadia is very straightforward. When I need a heat map of how a certain area’s...
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Relationship, Relationship, Relationship
We have more consultants now that we have complained about to Arcadia. Those consultants have just...
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Relationship, Relationship, Relationship
My liaison from Arcadia is wonderful. We communicate on a daily basis. The executive team and our...
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