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Commentary Summary
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User Commentary
Manager
Implementation and Training
The ARxIUM RIVA is really good at the ongoing training that we get every year. We pay for the...
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Manager
Service and Support
The ARxIUM RIVA has had a lot of issues lately. I have an engineer who is really good and tries to...
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Manager
Implementation and Training
We contract for training every year. We actually pay for ongoing training as part of our solution,...
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Manager
Service and Support
We have an executive that we work with. We have regular calls, and the responsiveness of the...
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Manager
Technology
I wasn’t in my position when the system was selected, and I didn’t have a vote, but I disagreed with...
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Manager
Functionality and Upgrades
We are definitely pleased with the potential usage of the system, but as time has passed, the usage...
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Director
Future Outlook
We are still using the ARxIUM RIVA, but it isn't part of our long-term plans. We are planning on...
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Director
Lessons Learned
We are still somewhat in contact with ARxIUM. We are in contact with the person that performs...
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Director
Lessons Learned
Based on our experience with the ARxIUM RIVA, we feel like we almost need to be running the robot...
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Director
Technology
The ARxIUM RIVA's interior is hard to clean. We have had the machine test positive for bacteria and...
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Director
Implementation and Training
We haven't done any new implementations with the ARxIUM RIVA for forever, but our original...
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Director
Functionality and Upgrades
The ARxIUM RIVA gets information from our EHR. The ARxIUM RIVA is a slick robot, but it has some...
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Director
Service and Support
ARxIUM isn't proactive. They wait for things to break before doing anything.
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Director
Functionality and Upgrades
When we went live, we were using the product for stock preparation, bag stocking, and...
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Director
Functionality and Upgrades
We have no active plans to get rid of the product. The machine does work as advertised, and I think...
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Director
Service and Support
I guess the vendor has kept their promises, but the vendor kind of sets a lower bar than other vendors....
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Director
Service and Support
I have heard that there have been some issues around the vendor’s service and support, but I...
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Director
Relationship
ARxIUM has been a silent partner lately. Part of that may be our own doing, but they have taken a...
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Director
Relationship
Things with ARxIUM have stayed the same; nothing has changed. They made a lot of initial promises up...
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Director
ROI / Cost (care and feeding)
I would tentatively say that I would buy the ARxIUM RIVA again. I would have a different level of...
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Director
Functionality and Upgrades
We are currently expanding our use of the ARxIUM RIVA. For the first time in a while, I am happy to...
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Director
Functionality and Upgrades
The ARxIUM RIVA is extremely difficult to set up, but it is also extremely easy to use once it is...
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Director
Other Observations & Comments
Our satisfaction next year will probably be about where it is now. I don't see ARxIUM becoming more...
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Manager
Service and Support
Overall, things with the vendor have been very positive. We started with them a while back, and when...
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Manager
Other Observations & Comments
There is some technology for which the ARxIUM RIVA has the capability, but we haven't implemented...
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Manager
Functionality and Upgrades
We are looking to upgrade our system. We are looking to improve efficiencies for speed and to be...
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Manager
Future Outlook
The ARxIUM RIVA's automation is great. Compounding IVs takes a pretty big toll on our technicians....
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Manager
Functionality and Upgrades
A couple of things that need to be addressed with the ARxIUM RIVA are efficiency and speed. My...
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Manager
Other Observations & Comments
ARxIUM doesn't avoid charging for every little thing in part because of the contract that we set up....
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Director
Implementation and Training
I was going to get additional training when I started working for the organization, and ARxIUM was...
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Director
Future Outlook
We are looking at IV robots. Our ARxIUM RIVA is getting old. I would definitely want to look at the...
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Director
Relationship
We wanted to do some interfacing, and ARxIUM was very accommodating. They have been great to work...
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Director
Service and Support
It seems like ARxIUM’s technicians are always around. They come in and do all the upgrades and maintenance....
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Director
Functionality and Upgrades
We did multiple analyses before we made the decision to buy the product. The robot helped with the...
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Director
Functionality and Upgrades
Nothing has changed recently with the product. We are optimizing the robot for our workflow...
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Director
Interfacing and Integration
I want to see the integration improve. We have multiple solutions in our pharmacy. We have...
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