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ARxIUM RIVA Comments
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KLAS Research Director - Jackson Tate
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Jackson Tate

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jackson.tate@klasresearch.com

801-734-6503

 
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User Commentary

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Manager

The ARxIUM RIVA is really good at the ongoing training that we get every year. We pay for the...

Nov 2020
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Manager

The ARxIUM RIVA has had a lot of issues lately. I have an engineer who is really good and tries to...

Nov 2020
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Manager

We contract for training every year. We actually pay for ongoing training as part of our solution,...

Oct 2020
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Manager

We have an executive that we work with. We have regular calls, and the responsiveness of the...

Oct 2020
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Manager

I wasn’t in my position when the system was selected, and I didn’t have a vote, but I disagreed with...

Oct 2020
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Manager

We are definitely pleased with the potential usage of the system, but as time has passed, the usage...

Oct 2020
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Director

We are still using the ARxIUM RIVA, but it isn't part of our long-term plans. We are planning on...

Oct 2020
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Director

We are still somewhat in contact with ARxIUM. We are in contact with the person that performs...

Oct 2020
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Director

Based on our experience with the ARxIUM RIVA, we feel like we almost need to be running the robot...

Oct 2020
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Director

The ARxIUM RIVA's interior is hard to clean. We have had the machine test positive for bacteria and...

Oct 2020
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Director

We haven't done any new implementations with the ARxIUM RIVA for forever, but our original...

Oct 2020
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Director

The ARxIUM RIVA gets information from our EHR. The ARxIUM RIVA is a slick robot, but it has some...

Oct 2020
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Director

ARxIUM isn't proactive. They wait for things to break before doing anything.

Oct 2020
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Director

When we went live, we were using the product for stock preparation, bag stocking, and...

Oct 2020
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Director

We have no active plans to get rid of the product. The machine does work as advertised, and I think...

Oct 2020
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Director

I guess the vendor has kept their promises, but the vendor kind of sets a lower bar than other vendors....

Oct 2020
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Director

I have heard that there have been some issues around the vendor’s service and support, but I...

Oct 2020
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Director

ARxIUM has been a silent partner lately. Part of that may be our own doing, but they have taken a...

Sep 2020
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Director

Things with ARxIUM have stayed the same; nothing has changed. They made a lot of initial promises up...

Sep 2020
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Director

I would tentatively say that I would buy the ARxIUM RIVA again. I would have a different level of...

Sep 2020
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Director

We are currently expanding our use of the ARxIUM RIVA. For the first time in a while, I am happy to...

Sep 2020
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Director

The ARxIUM RIVA is extremely difficult to set up, but it is also extremely easy to use once it is...

Sep 2020
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Director

Our satisfaction next year will probably be about where it is now. I don't see ARxIUM becoming more...

Sep 2020
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