ARxIUM RIVA Comments

 

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Current Time Inside Cache Tag Helper: 1/19/2021 9:11:50 AM and Model.EvProductId = 48333

Commentary Summary

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Neither
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User Commentary

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Manager

Implementation and Training

The ARxIUM RIVA is really good at the ongoing training that we get every year. We pay for the...

Nov 2020
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Manager

Service and Support

The ARxIUM RIVA has had a lot of issues lately. I have an engineer who is really good and tries to...

Nov 2020
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Manager

Implementation and Training

We contract for training every year. We actually pay for ongoing training as part of our solution,...

Oct 2020
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Manager

Service and Support

We have an executive that we work with. We have regular calls, and the responsiveness of the...

Oct 2020
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Manager

Technology

I wasn’t in my position when the system was selected, and I didn’t have a vote, but I disagreed with...

Oct 2020
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Manager

Functionality and Upgrades

We are definitely pleased with the potential usage of the system, but as time has passed, the usage...

Oct 2020
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Director

Future Outlook

We are still using the ARxIUM RIVA, but it isn't part of our long-term plans. We are planning on...

Oct 2020
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Director

Lessons Learned

We are still somewhat in contact with ARxIUM. We are in contact with the person that performs...

Oct 2020
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Director

Lessons Learned

Based on our experience with the ARxIUM RIVA, we feel like we almost need to be running the robot...

Oct 2020
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Director

Technology

The ARxIUM RIVA's interior is hard to clean. We have had the machine test positive for bacteria and...

Oct 2020
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Director

Implementation and Training

We haven't done any new implementations with the ARxIUM RIVA for forever, but our original...

Oct 2020
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Director

Functionality and Upgrades

The ARxIUM RIVA gets information from our EHR. The ARxIUM RIVA is a slick robot, but it has some...

Oct 2020
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Director

Service and Support

ARxIUM isn't proactive. They wait for things to break before doing anything.

Oct 2020
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Director

Functionality and Upgrades

When we went live, we were using the product for stock preparation, bag stocking, and...

Oct 2020
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Director

Functionality and Upgrades

We have no active plans to get rid of the product. The machine does work as advertised, and I think...

Oct 2020
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Director

Service and Support

I guess the vendor has kept their promises, but the vendor kind of sets a lower bar than other vendors....

Oct 2020
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Director

Service and Support

I have heard that there have been some issues around the vendor’s service and support, but I...

Oct 2020
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Director

Relationship

ARxIUM has been a silent partner lately. Part of that may be our own doing, but they have taken a...

Sep 2020
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Director

Relationship

Things with ARxIUM have stayed the same; nothing has changed. They made a lot of initial promises up...

Sep 2020
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Director

ROI / Cost (care and feeding)

I would tentatively say that I would buy the ARxIUM RIVA again. I would have a different level of...

Sep 2020
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Director

Functionality and Upgrades

We are currently expanding our use of the ARxIUM RIVA. For the first time in a while, I am happy to...

Sep 2020
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Director

Functionality and Upgrades

The ARxIUM RIVA is extremely difficult to set up, but it is also extremely easy to use once it is...

Sep 2020
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Director

Other Observations & Comments

Our satisfaction next year will probably be about where it is now. I don't see ARxIUM becoming more...

Sep 2020
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Manager

Service and Support

Overall, things with the vendor have been very positive. We started with them a while back, and when...

Apr 2020
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Manager

Other Observations & Comments

There is some technology for which the ARxIUM RIVA has the capability, but we haven't implemented...

Apr 2020
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Manager

Functionality and Upgrades

We are looking to upgrade our system. We are looking to improve efficiencies for speed and to be...

Apr 2020
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Manager

Future Outlook

The ARxIUM RIVA's automation is great. Compounding IVs takes a pretty big toll on our technicians....

Apr 2020
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Manager

Functionality and Upgrades

A couple of things that need to be addressed with the ARxIUM RIVA are efficiency and speed. My...

Apr 2020
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Manager

Other Observations & Comments

ARxIUM doesn't avoid charging for every little thing in part because of the contract that we set up....

Apr 2020
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Director

Implementation and Training

I was going to get additional training when I started working for the organization, and ARxIUM was...

Apr 2020
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Director

Future Outlook

We are looking at IV robots. Our ARxIUM RIVA is getting old. I would definitely want to look at the...

Apr 2020
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Director

Relationship

We wanted to do some interfacing, and ARxIUM was very accommodating. They have been great to work...

Apr 2020
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Director

Service and Support

It seems like ARxIUM’s technicians are always around. They come in and do all the upgrades and maintenance....

Apr 2020
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Director

Functionality and Upgrades

We did multiple analyses before we made the decision to buy the product. The robot helped with the...

Mar 2020
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Director

Functionality and Upgrades

Nothing has changed recently with the product. We are optimizing the robot for our workflow...

Mar 2020
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Director

Interfacing and Integration

I want to see the integration improve. We have multiple solutions in our pharmacy. We have...

Mar 2020
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