ARxIUM RIVA Comments

 

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Current Time Inside Cache Tag Helper: 10/25/2020 5:08:42 PM and Model.EvProductId = 48333

Commentary Summary

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User Commentary

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Director

Future Outlook

We are still using the ARxIUM RIVA, but it isn't part of our long-term plans. We are planning on...

Oct 2020
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Director

Lessons Learned

We are still somewhat in contact with ARxIUM. We are in contact with the person that performs...

Oct 2020
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Director

Lessons Learned

Based on our experience with the ARxIUM RIVA, we feel like we almost need to be running the robot...

Oct 2020
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Director

Technology

The ARxIUM RIVA's interior is hard to clean. We have had the machine test positive for bacteria and...

Oct 2020
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Director

Implementation and Training

We haven't done any new implementations with the ARxIUM RIVA for forever, but our original...

Oct 2020
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Director

Functionality and Upgrades

The ARxIUM RIVA gets information from our EHR. The ARxIUM RIVA is a slick robot, but it has some...

Oct 2020
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Director

Service and Support

ARxIUM isn't proactive. They wait for things to break before doing anything.

Oct 2020
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Director

Functionality and Upgrades

When we went live, we were using the product for stock preparation, bag stocking, and...

Oct 2020
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Director

Functionality and Upgrades

We have no active plans to get rid of the product. The machine does work as advertised, and I think...

Oct 2020
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Director

Service and Support

I guess the vendor has kept their promises, but the vendor kind of sets a lower bar than other vendors....

Oct 2020
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Director

Service and Support

I have heard that there have been some issues around the vendor’s service and support, but I...

Oct 2020
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Director

Relationship

ARxIUM has been a silent partner lately. Part of that may be our own doing, but they have taken a...

Sep 2020
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Director

Relationship

Things with ARxIUM have stayed the same; nothing has changed. They made a lot of initial promises up...

Sep 2020
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Director

ROI / Cost (care and feeding)

I would tentatively say that I would buy the ARxIUM RIVA again. I would have a different level of...

Sep 2020
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Director

Functionality and Upgrades

We are currently expanding our use of the ARxIUM RIVA. For the first time in a while, I am happy to...

Sep 2020
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Director

Functionality and Upgrades

The ARxIUM RIVA is extremely difficult to set up, but it is also extremely easy to use once it is...

Sep 2020
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Director

Other Observations & Comments

Our satisfaction next year will probably be about where it is now. I don't see ARxIUM becoming more...

Sep 2020
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Manager

Service and Support

Overall, things with the vendor have been very positive. We started with them a while back, and when...

Apr 2020
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Manager

Other Observations & Comments

There is some technology for which the ARxIUM RIVA has the capability, but we haven't implemented...

Apr 2020
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Manager

Functionality and Upgrades

We are looking to upgrade our system. We are looking to improve efficiencies for speed and to be...

Apr 2020
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Manager

Future Outlook

The ARxIUM RIVA's automation is great. Compounding IVs takes a pretty big toll on our technicians....

Apr 2020
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Manager

Functionality and Upgrades

A couple of things that need to be addressed with the ARxIUM RIVA are efficiency and speed. My...

Apr 2020
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Manager

Other Observations & Comments

ARxIUM doesn't avoid charging for every little thing in part because of the contract that we set up....

Apr 2020
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Director

Implementation and Training

I was going to get additional training when I started working for the organization, and ARxIUM was...

Apr 2020
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Director

Future Outlook

We are looking at IV robots. Our ARxIUM RIVA is getting old. I would definitely want to look at the...

Apr 2020
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Director

Relationship

We wanted to do some interfacing, and ARxIUM was very accommodating. They have been great to work...

Apr 2020
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Director

Service and Support

It seems like ARxIUM’s technicians are always around. They come in and do all the upgrades and maintenance....

Apr 2020
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Director

Functionality and Upgrades

We did multiple analyses before we made the decision to buy the product. The robot helped with the...

Mar 2020
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Director

Functionality and Upgrades

Nothing has changed recently with the product. We are optimizing the robot for our workflow...

Mar 2020
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Director

Interfacing and Integration

I want to see the integration improve. We have multiple solutions in our pharmacy. We have...

Mar 2020
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Director

Relationship

In terms of whether I would recommend ARxIUM, I have warned other customers about the vendor.

Jan 2020
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Director

Future Outlook

I think ARxIUM is going to go bankrupt, close, and not support the product anymore. That is the...

Jan 2020
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Director

Future Outlook

We are due to build a pharmacy, and we are also anticipating other automated things coming into the...

Jan 2020
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Director

Service and Support

We had a service representative who was dedicated to our facility; that person basically took care...

Jan 2020
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Director

Other Observations & Comments

We have been on phone calls with ARxIUM's higher-level management about certain issues with the...

Jan 2020
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Director

Functionality and Upgrades

The ARxIUM RIVA reduces the need for manual labor. It has safety features for the gravimetric analyses....

Jan 2020
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Director

Interfacing and Integration

ARxIUM couldn't integrate the ARxIUM RIVA unless we paid more money, and the product still doesn't...

Jan 2020
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Director

Technology

The quality of the parts in the ARxIUM RIVA is good and reliable.

Jan 2020
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Director

Functionality and Upgrades

The ARxIUM RIVA isn't easy to use and isn't flexible. The self-measuring piece and the use of...

Jan 2020
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Director

Other Observations & Comments

ARxIUM's support people are pretty good at providing information. But they aren't here because their...

Jan 2020
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Director

Other Observations & Comments

ARxIUM is reactive. They are trying to do a lot right now because something didn't go the way that...

Jan 2020
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Director

Relationship

ARxIUM's executives get involved only when something really bad happens. They have been involved at...

Jan 2020
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Director

ROI / Cost (care and feeding)

ARxIUM tries to get paid for everything and more. The ARxIUM RIVA is very expensive, and it isn't...

Jan 2020
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Manager

Service and Support

With the ARxIUM RIVA, success is based on the quality of the people we employ, their understanding...

Jan 2020
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Manager

Service and Support

In terms of my forecasted satisfaction, I think ARxIUM isn't going to be in business a year from...

Jan 2020
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Manager

Functionality and Upgrades

If the ARxIUM RIVA just blew up, I don't think we would buy it again. I like the automation from...

Jan 2020
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Manager

Other Observations & Comments

It took ARxIUM a couple of times to get the ARxIUM RIVA to really work.

Jan 2020
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Manager

ROI / Cost (care and feeding)

The training from ARxIUM is good. We are very satisfied with it, but we do get charged for it. If we...

Jan 2020
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Manager

Interfacing and Integration

The ARxIUM RIVA does integrate with our EMR, but setting up the integration took a while. There is...

Jan 2020
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Manager

Functionality and Upgrades

The quality of the ARxIUM RIVA is good. If we maintain it within the specifications, it just hums...

Jan 2020
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Manager

Functionality and Upgrades

The ARxIUM RIVA isn't easy to use. That is why we do regular training.

Jan 2020
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Manager

Functionality and Upgrades

The ARxIUM RIVA is designed to be fully automated, but we have to teach it everything. And if we...

Jan 2020
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Manager

Other Observations & Comments

I don't know whether the ARxIUM RIVA has changed in the years that we have had it. There was some...

Jan 2020
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Manager

Other Observations & Comments

We have several different products from the competitors of ARxIUM. There are a lot of options out...

Jan 2020
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Director

Functionality and Upgrades

The ARxIUM RIVA is now old for us, so we are starting to experience the parts breaking down over...

Dec 2019
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Director

Functionality and Upgrades

ARxIUM RIVA is very clean technology. It is very accurate.

Dec 2019
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Director

Functionality and Upgrades

The product needs additional features, and the cost is expensive. We need the ability to interchange...

Dec 2019
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Director

Implementation and Training

I want ARxIUM to be willing to provide more regular training due to staff turnover. ARxIUM provides...

Dec 2019
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Director

Technology

The product could be a little quicker. The speed isn't what we anticipated.

Dec 2019
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Director

Relationship

The ARxIUM executives aren't available or visible right now. We want to interface with the leaders...

Dec 2019
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Director

ROI / Cost (care and feeding)

The con is the cost. ARxIUM has very expensive technology. The product is getting increasingly...

Dec 2019
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Director

Other Observations & Comments

I am not aware that there are any changes coming for the product. I don't think my level of...

Dec 2019
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Analyst/Coordinator

Other Observations & Comments

We had a problem with the ARxIUM RIVA. One shortcoming of the machine is that it is set to only use...

Dec 2019
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Analyst/Coordinator

Other Observations & Comments

It is a little early to know whether I would buy the system again, but I would be fine purchasing...

Dec 2019
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Analyst/Coordinator

Relationship

The vendor has a very expensive maintenance contract, but our representative is here to do whatever...

Dec 2019
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Analyst/Coordinator

Relationship

The vendor has been very responsive and is part of our team. We have an annual contract, so the...

Dec 2019
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Analyst/Coordinator

Other Observations & Comments

We upgraded the system and had a couple of problems, but the vendor came back every time to address...

Dec 2019
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Manager

Service and Support

We haven't had any problems with environmental controls. The labels are mass produced, and we have...

Dec 2019
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Manager

Relationship

ARxIUM has been expanding internationally. Initially, I had some issues with customer service over a...

Dec 2019
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Manager

Lessons Learned

There are competing products out there, but I would purchase the ARxIUM robot again. I would just...

Dec 2019
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Manager

Implementation and Training

ARxIUM has excellent training. They won't make a move until they have taken us through the training....

Dec 2019
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Manager

Relationship

ARxIUM is as proactive as they can be, and I can reach out to many different people in the company,...

Dec 2019
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Manager

ROI / Cost (care and feeding)

The robot basically paid for itself within the first few years, and we have done a second return on...

Dec 2019
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Manager

Other Observations & Comments

I would recommend the ARxIUM robot with the caveat that potential customers consider the floor space...

Dec 2019
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Manager

Future Outlook

The decision was made to end our use of the robot. I have been told that the purchasing structure we...

Dec 2019
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Manager

Functionality and Upgrades

One issue we have with the robot is its limitations with the customization of the labels. Getting a...

Dec 2019
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Manager

ROI / Cost (care and feeding)

As I understand it, we had an on-site or on-call service representative as part of an annual service...

Dec 2019
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Manager

Functionality and Upgrades

A lot of our technicians love the system. The consistency in terms of the preparation and sterility...

Dec 2019
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Manager

Relationship

The vendor does updates. The vendor sees common problems, and when they see consistency in problems,...

Dec 2019
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Manager

Technology

We would like the system to run a little more quickly. Some technicians think that it does things a...

Dec 2019
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Manager

Functionality and Upgrades

We want the system to drop smaller doses than it is able to right now. It cannot do a one-milliliter...

Dec 2019
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Manager

Service and Support

When I talk to the support people, I don’t always get my questions answered in the way I would like....

Dec 2019