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User Commentary
Relationship, Product
athenaClinicals allows us to gather information on behalf of attorneys and in settlement cases. It...
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Loyalty, Relationship
athenahealth keeps up with the yearly health insurance changes, especially when Medicare dictates...
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Relationship, Operations
The system pretty much meets our needs. Whenever the vendor makes a change or an upgrade, it will...
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Relationship
I have noticed that athenahealth is quick to respond when we submit things to them. I have created...
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Loyalty
athenahealth has gone by the wayside and has started dividing out what they used to do. We are now...
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Product
athenaClinicals is user friendly and intuitive. Compared to other EHR systems we have looked at,...
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Relationship
I like that if we have issues, we can get ahold of a live person at athenahealth through their...
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Operations, Product
athenaClinicals could improve in the billing area to give our providers the ability to complete...
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Culture, Relationship, Value
athenahealth is doing a really good job these days. They are great at supporting our organization's...
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Relationship, Product
I like the ability in athenaClinicals to create encounter plans for easier documentation for the...
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Product
Medication reconciliation and vaccine reconciliation are sometimes trouble spots in that doing those...
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Culture, Value
athenahealth used to avoid charging for every little thing, and that is one of the things that they...
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Loyalty, Product
I don't think that I would switch my affiliation with athenahealth. athenahealth's product has the...
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Relationship
Up until about 2019 or so, one of athenahealth's largest sales pitches against some of the other...
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Product
athenahealth’s reporting is not very user friendly. It takes a lot of maneuvering, and that is not...
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Product
We have to build out the interfaces for interoperability, but the solution is able to exchange data....
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Relationship
Dealing with athenahealth’s support team can be frustrating. It feels like they are not reading the...
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Product
athenaClinicals has a robust reporting function. We can run a billion reports in athenaClinicals but...
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Relationship, Operations
We have implemented lots of changes or updates in athenaClinicals, and athenahealth has done almost...
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Loyalty, Product
There is a new version of athenaClinicals right now, and it looks a little too complicated. I prefer...
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Relationship
athenahealth’s technical support people are better than the account managers. athenahealth has a...
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Product
athenaClinicals is serviceable. If someone is in an ambulatory setting, I think it is a very...
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Culture, Relationship
athenahealth talks about a lot of HR and follow-up stuff behind the scenes, and what they say is...
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Relationship
The vendor's support people are really variable in terms of the responses that they get. I can call...
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Product
I would like to see better privacy options in the system for internal purposes when it comes to what...
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Relationship
I know that the vendor is working on some things, but sometimes, it can take them years to get those...
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Product
athenahealth continues to innovate and improve the system, and that is wonderful for providers...
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Loyalty
There are some things coming up for the system that I am excited about. I believe that those things...
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Product
athenaClinicals is great on the clinical medical record side. I like athenaClinicals better than any...
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Relationship, Product
I have never worked in depth with an EMR like this before, but I can't imagine that the situation...
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Loyalty
We went with athenaClinicals because with our previous product, we were 100% on premises. Every...
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Culture
athenahealth is obviously a huge company. The sales team doesn't entirely know what the onboarding...
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Product, Value
I would tell others we are very happy with an all-inclusive plan that is specific to our specialty....
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Relationship, Product
athenahealth is very metrics-oriented, both on the user side and on the business side. They have put...
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Product
athenaClinicals is very user friendly and easy to navigate. It is very logical. The steps align with...
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Product
athenahealth falls short on some customized quality metrics. They tend to stay with more out-of-box...
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Operations, Product
The vendor’s upgrades are very good. We know about them in advance, and the vendor’s communication,...
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Relationship, Operations
We hate when the vendor changes the system's look and feel. Providers don't like it when the vendor...
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Relationship
We can get support from athenahealth, but their response time depends on how big our problem is...
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Product
athenaClinicals is great with integrations. It is seamlessly integrated with our EHR, so we can pull...
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Relationship, Product
athenahealth does a good job trying to interoperate with other vendors. They are in a niche place...
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Product
I think athenahealth could look at a multispecialty, multioffice setup. The system currently has a...
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Relationship, Product
We absolutely love the fact that athena provides back-end billing support and support for all the...
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Product
athenaClinicals is a nice system. It is stable, and it does what it is supposed to do with few...
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Product, Value
The vendor has come out with some really good things for athenaClinicals. The vendor has integrated...
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Product
We can make some changes in athenaClinicals, but with a web-based product, we are limited in some...
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Loyalty, Product, Value
The product does not have an inpatient engine, so we can't buy it if we are trying to have a...
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Culture, Value
athenahealth is good at not charging for every little thing, and they are up front if there is an...
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Product
A nice thing about athenaClinicals is that we are always using the most up-to-date software. The...
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Loyalty
athenahealth’s timelines around promises definitely become longer than what they originally tell us...
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Relationship
athenahealth’s support is such a multitiered system. If we call their help desk team, that is like...
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Operations, Product
Some of my doctors have mentioned that they don't like having to click from one thing to another to...
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Product
athenaClinicals is very easy for our providers. They use a lot of the accelerators that athenahealth...
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Relationship, Product
One thing that we love about athenahealth is that we meet regularly with our customer success...
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Culture, Value
From start to finish, athenahealth is invested because of the way their pay structure works. They...
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Relationship, Operations
athenahealth has a lot of layers. On a couple of occasions when we had some issues with documents...
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Product, Value
athenahealth's reporting tool is not robust enough. They have been working on that a lot. We have...
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Loyalty, Relationship
I like athenahealth very much. They are focusing on our needs. Recently, we needed help with a...
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Product, Value
athenaClinicals has worked well for our practices. It is the only solution out there that integrates...
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Operations, Product
athenaClinicals’ biggest strength was how efficient it was in terms of documentation and orders. The...
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Operations
athenahealth hasn’t changed the way they do ongoing training, but what they have done is make the...
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Loyalty, Product
Our organization wants to do more, but athenahealth is not making enough progress for us to be able...
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Relationship
athenahealth’s support is really good. If there are deeper issues, we can call our product manager...
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Loyalty, Relationship
athenahealth has slowed down in terms of how big the updates have been and how big the changes have...
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Loyalty, Product
In athenaClinicals, the system will recognize that the doctor has been using a certain set of...
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Loyalty, Product
I was talking with a colleague about athenaClinicals, and they were on another platform. They were...
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Culture, Relationship
athenahealth does not try to piecemeal things. They basically tell us what a package is and tell us...
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Operations, Product
After new user training with athenaClinicals, every single person ends by asking whether that is it...
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Relationship
athenahealth’s agenda since they changed ownership has been divergent from our agenda to some...
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Relationship
I'm a pretty high user of athenaClinicals, so by the time I reach out to athenahealth for help, I...
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Loyalty
All things considered, I have learned to live with the parts of the system that I don't like....
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Product, Value
athenaClinicals is a good product. Based on what I know about other systems, it has MIPS and MACRA...
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Value
We are trying to move toward more A/R products. athenahealth has the products and abilities that we...
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Relationship
athenahealth eventually keeps their promises. It just takes a long time to get them to do things....
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Product, Value
There is no perfect EMR. With that said, athenaClinicals is a good EMR. I would tell everyone that....
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Relationship, Operations, Product
We just did an upgrade for athenaClinicals, and it went pretty smoothly, but there were some things...
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Relationship
athenahealth assigns a customer service manager to each of their clients, so if we ever have a...
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Operations, Product
athenaClinicals is very intuitive and easy to use. The providers really like it. It has everything...
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Product
I work on the business side of the office, so my experience with athenaClinicals is from the...
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Product
I cannot think of anything that could be improved with athensClinicals. I like the system and it...
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Relationship
athenaClinicals is very user friendly, and athenahealth has very accessible customer service people.
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Loyalty, Value
We are getting stuff done in athenaClinicals that we need to get done, but we may be paying more...
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Relationship
athenahealth’s support model is horrible. If we report an issue to their support team, athenahealth...
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Relationship, Operations, Product
When athenahealth says they are going to have an update, they have the update. However, a lot of...
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Product
Moving between screens in athenaClinicals takes effort, and the functionality is crotchety. It takes...
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Relationship
athenahealth’s support model is horrible. We can phone in or log a case online, or athenahealth does...
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Loyalty, Relationship
athenahealth is not proactive. If enough people report a problem, athenahealth will post it on the...
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Culture, Product, Value
There is a reporting functionality in athenaClinicals, but it doesn't allow us to access much unless...
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Operations, Product
athenahealth does some things well and other things not so well. athenaClinicals is very easy to...
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Product
athenahealth has standard interfaces, and they are part of CommonWell, a health service information...
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Operations, Product
The design for athenaClinicals is straightforward. We had a provider recently join us who had used...
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Product
athenaClinicals' stability has its days. athenaClinicals was recently in maintenance mode for a...
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Culture, Relationship
We are a bit in the dark about what athenahealth's vision is and how the vendor is using physician...
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Relationship
We have had a lot of things we haven't been able to figure out in anthenaClinicals just by using the...
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Loyalty, Product, Value
With all EMRs, including athenaClinicals, doctors take quite a bit of time. It would be a major time...
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Relationship, Product
athenahealth has made it so that I can go in and do the customizations that I need instead of always...
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Product
Customization is a double-edged sword. Not only does athenaClinicals allow me to make customizations...
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Relationship, Value
When we call and ask for a lot of things to happen or athenahealth has new updates, we are not...
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Relationship
A lot of times, I find that when I call to speak with someone from the customer support team that I...
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Operations, Product
The system is simple to navigate. I was never trained per se on athenaClinicals, but I have a good...
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Relationship
Sometimes we have to remind athenahealth a couple of times, but they keep their promises, and they...
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Operations, Product
The product’s biggest strength is its ease of use. The providers can use it, and it doesn't take...
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Product
The product is great for the UDS reporting that we have to do because it is built into the system....
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Product
The product is very good with UDS reporting, but sometimes it is very difficult to look for...
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Loyalty, Product
athenaClinicals offers a lot of things, but it can be difficult for us to find all of those things....
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Product
Our experience with athenaClinicals would improve if the vendor didn't take things away. We would...
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Culture, Relationship
Sometimes, we have to question the person at the other end of the phone when we call the vendor. We...
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Relationship
The vendor has their messaging board on the side, and they are always telling us about things that...
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Relationship
We have an account manager, and sometimes we will call them to assist us with things. Then, they...
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Operations, Product
When the vendor is going to do an upgrade, we can watch to see what the upgrade will look like. I...
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Operations
During the COVID-19 pandemic, no one really had the time to handle the vendor's upgrades. We just...
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Product
We have to submit things to the PCMH annually. When we do that, we have to print out a separate...
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Product
With athenaClinicals, we would like to be able to make some changes to appointments. For example, if...
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Product
I like the quality measures tab, the analytics, and the ability to see the dashboards. What makes me...
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Relationship, Product
Something we would like to see is for the vendor to put the problem list in the actual care plan...
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Product, Value
athenahealth adapts quickly to new things that are added, particularly along the quality metrics...
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Product
I want more control over what comes into the EMR from an integration perspective. We can get all...
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Loyalty, Product
I am very satisfied with athenaClinicals. I am not looking for any other EMR. I have had the...
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Relationship, Operations, Product
athenaClinicals updates automatically on the cloud, and that is a good thing because we don't have...
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Product
We have seen deficiencies in integration with athenaClinicals and the prescription drug monitoring...
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Product, Value
athenaClinicals is a very good program for outpatient and clinical settings. It is very reasonably...
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Culture, Value
We have a per-encounter fee with athena. The more patients we see, the more money they get from us,...
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Operations
We implemented the system in a new department, and there was nothing smooth about the...
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Relationship
I don't know where the vendor's call centers are, but a lot of times, athenahealth’s support...
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Product
With this latest upgrade, athenaClinicals’ ease of use has gotten a little challenging. Sometimes it...
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Loyalty, Relationship, Product, Value
athenahealth is always tweaking different processes within athenaClinicals to save time, energy, and...
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Product
My staff and providers think that athenaClinicals is very user friendly, and they really do love...
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Relationship, Product
athenahealth is constantly working on athenaClinicals with their upgrades. There is a lot of communication....
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Relationship
The wait time for support is a little bit long; we may wait more than 72 hours before we get...
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Product
We have something in surgical practices called a global period. That is something put in place by...
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Product
From a scheduling perspective, we need some more rules. For example, athenaClinicals allows us to...
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Product
The ability to do patient-record sharing within athenaClinicals has been very good. The system is...
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Product
We would like to see improved patient-record sharing and exporting documents to patients. We want to...
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Product
athenaClinicals is majorly lacking in a break-the-glass concept where we can put additional security...
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Product
The documentation for the system is pretty streamlined. There are a lot of chart accelerators...
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Product
athenahealth typically does a really good job with integrations, such as integrations with our...
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Culture, Product
athenahealth is really good with billing. Before we started with athenahealth, we had to create all...
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Product, Value
athenahealth has a pretty nice portal. The system does a lot for patient engagement. athenaClinicals...
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Relationship, Product
We are not satisfied with athenahealth’s latest update. Each time they send out an update, we get...
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Relationship
athenahealth said that they were going to fix certain issues, but those issues have never been...
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Operations
athenahealth said they had trained everybody on athenaClinicals, but I have staff members that have...
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Product, Value
We have integrated athenaClinicals with another solution, and that is a pain. The integration is not...
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Value
athenahealth charges for a lot of things, and athenaClinicals costs a hell of a lot of money.
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Product
One of the things we don’t like about athenaClinicals is that it doesn’t cover one of our...
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Product
I have worked in other EMRs, and athenaClinicals is not nearly as complicated as those. It is a...
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Culture, Relationship
athenahealth doesn't necessarily keep all of their promises; in the long run, they keep promises,...
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Loyalty, Product
The vendor is doing a good job with optimizing the workflow over time for physicians and...
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Relationship
A world-class support organization will own an issue until that issue is resolved. athenahealth...
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Value, Value
athenaClinicals was picked purely based on its price, but by the same token, athena nickel-and-dimes...
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Product, Product
I can think of nothing that athenaClinicals does well. We work ourselves to death to make...
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Product, Product
We would like to be able to more easily track the doses that have been administered or missed. We...
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Product
The product is not as user friendly as some other EHRs out there. For example, there are not a lot...
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Value
The vendor has lots of modules that sound great, but we have to pay extra for them if we want them...
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Operations
The vendor did some classroom training initially, and then we had all of our staff and providers...
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Relationship, Product
athenahealth is developing a new ambulatory surgery center (ASC) module. We have our own ASC, and...
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Relationship, Product
Whenever we have any integrations or interfaces that need to be built, it is a long process, and...
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Operations
The training used to be great, but it somehow got revised and has become a lot more useless.
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Value
The biggest strength of the system is that it is simple to use, and it fits our practice out of the...
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Product
We are avoiding features and aren't taking full advantage of all of them because features keep...
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Relationship
The customer support people are responsive but not always helpful. Our accounts person is great and...
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Product, Value
I have a long wish list for athenahealth. The web design has way too much white space and requires a...
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Product
The biggest shortcoming of athenahealth's system is customizability. We have some specific needs for...
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Operations, Product
Most of athenahealth’s vision for new technology involves things that we don't care about. There are...
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Relationship
More recently, athenahealth’s support has been very lacking, and they are very backlogged with their...
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Relationship, Operations, Product
athenahealth does their updates three times a year, and they have been good updates. The vendor...
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Relationship
We have regular meetings with our account manager. They go over any releases that come out. They...
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Operations, Product
I wish that athenahealth would streamline the process for adding a provider. When we add a provider,...
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Product
In the system, there is a lack of oversight for outstanding tasks. The MIPS workflows can always be...
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Loyalty
We don't want to change EMRs; we would love to stick with athenahealth's product for the long run....
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Product
I like that there is generally one recommended workflow for a visit. That workflow is easier for...
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Product
Our providers have to queue up claims, and the process is kind of clunky. The system is not super...
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Loyalty, Product
We are always looking to improve the medication reconciliation screens. Our providers get really...
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Product
athenaClinicals’ level of integration with other vendors' products is really nice, and we don't have...
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Operations, Product
I really like athenaClinicals. Prior to having the system, some of our clinics were on paper, and...
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Relationship
Whenever I have any issues, athenahealth is available for support. Customer support, chat, and all...
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Product
athenahealth has a patient portal, but with some EMRs, we have to use a third party for that....
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Relationship
On the service website page within athenaClinicals, we can put in ideas, and people can vote them...
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