athenaPractice EMR
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Director

Functionality and Upgrades

The system is highly customizable, but its basic structure and user interface haven't been...

Jan 2023
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Director

Interfacing and Integration

As we were going through our evaluation process, there were some problems that came up with our user...

Jan 2023
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Director

Relationship

There are features that other vendors in the industry offer that aren't available in athenahealth's...

Jan 2023
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CIO

Service and Support

athenahealth's support and training materials leave much to be desired.

Jan 2023
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CIO

Functionality and Upgrades

The solution is highly customizable. We essentially have full control over it, and we are able to...

Jan 2023
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CIO

Interfacing and Integration

I like that we can connect our own third-party systems to athenaPractice EMR. If we want to bring in...

Jan 2023
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CIO

Functionality and Upgrades

athenahealth rolled out an upgrade for the system that was actually a significant downgrade. There...

Jan 2023
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VP/Other Executive

Future Outlook

athenahealth should increase their development budget for their legacy product. They are lacking in...

Dec 2022
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Director

Functionality and Upgrades

I think athenahealth intends to eventually sunset athenaPractice EMR and move everyone to their...

Dec 2022
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Director

Interfacing and Integration

Integration with athenahealth is a challenge. A lot of new vendors in different spaces have more...

Dec 2022
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Director

Functionality and Upgrades

athenaPractice EMR is a pretty clean EMR in terms of things being intuitively named and placed...

Dec 2022
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Director

Functionality and Upgrades

The reporting technology in athenaPractice EMR is very cumbersome and clunky, although a lot of the...

Dec 2022
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Manager

Functionality and Upgrades

The solution is very easy to use. There is always something better that the vendor could do, though,...

Dec 2022
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Manager

Relationship

We have had the product for a long time, and we have invested a lot of money in it. It helps that we...

Dec 2022
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Director

Technology

athenaPractice EMR is customizable, so it is not a very cookie-cutter product. Some people may say...

Oct 2022
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Manager

Functionality and Upgrades

The system is pretty easy and user friendly. athenahealth has gotten better at achieving that for...

Oct 2022
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Manager

Implementation and Training

athenahealth is doing a good job with training. They have definitely improved from what the former...

Oct 2022
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Manager

Future Outlook

athenahealth does different things in terms of product promotion or bringing on enhancements. There...

Oct 2022
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CEO/President

Lessons Learned

We had an upgrade that athenahealth screwed up, so they had to redo the upgrade shortly after....

Sep 2022
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CEO/President

Interfacing and Integration

We haven't found a good portal to interact with athenaPractice EMR. That has probably been the...

Sep 2022
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Analyst/Coordinator

Service and Support

athenahealth could improve their customer support.

Aug 2022
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Director

Service and Support

I would not buy solutions from athenahealth again because they do not have good customer support. If...

Aug 2022
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Director

Functionality and Upgrades

Every time we have done an upgrade, things have not gone well, and it seems like we are sliding...

Jul 2022
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Director

Functionality and Upgrades

We can do inquiries, but in order to have good outcome reports on athenahealth's system, we would...

Jul 2022
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Director

Service and Support

The support people often take a lot longer than we would like them to. In a perfect world, we would...

Jul 2022
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Director

Functionality and Upgrades

Things have improved now that we have a better customer service person who meets with us, but the...

Jul 2022
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Director

Interfacing and Integration

Most of our new physicians are coming from a different vendor's EMR. The physicians say they wish...

Jul 2022
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Director

Relationship

I couldn’t name the head of athenahealth, and we have been with the vendor for a long time. Also,...

Jul 2022
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Director

Future Outlook

We spend a lot of money on athenaPractice EMR. It isn't a terrible product, but a year from now, we...

Jun 2022
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Director

Relationship

athenaPractice EMR has been bought out many times, and we have been through many transitions. The...

Jun 2022
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Director

Functionality and Upgrades

Recently, athenahealth has really been working on making some improvements to athenaPractice EMR,...

Jun 2022
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Director

Interfacing and Integration

I think athenahealth will support anybody’s integration goals if that customer pays for every piece...

Jun 2022
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Director

Service and Support

athenahealth has been providing access to upper-level management, especially since the...

Jun 2022
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Manager

ROI / Cost

I don't know whether the pricing is unfair or too high or too low, but for what we pay for...

Jun 2022
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Manager

Functionality and Upgrades

There are a lot of upgrades, and that is hard for clinics to manage. A lot of updates are driven by...

Jun 2022
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Manager

Relationship

athenahealth is very responsive. Their support has improved 100% compared to what it used to be. The...

Jun 2022
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Manager

ROI / Cost

athenahealth has definitely added additional fees, especially when GPS came along; that had a new fee....

Jun 2022
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Manager

Technology

The vendor is behind the times with their technology, and they are using a third-party patient...

Jun 2022
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Manager

Implementation and Training

The vendor has really pushed training. They have tried to get information out to the customers. I...

Jun 2022
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Manager

ROI / Cost

Our real unhappiness is with the vendor's medication management module. Because of government...

Jun 2022
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Manager

Relationship

athenahealth hasn't kept their promises. I would encourage the vendor to be honest with their...

Jun 2022
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Manager

Functionality and Upgrades

The medication management module has a quick list for helping users choose medications, and that...

Jun 2022
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Manager

Functionality and Upgrades

Some of the things feel really outdated; it seems like the vendor hasn't really been putting in a...

Jun 2022
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Manager

Relationship

Before the system was athenaPractice software, the vendor kept promising that they were coming out...

Jun 2022
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Manager

Functionality and Upgrades

The system is just not easy to use. The vendor could make a small click or navigation from here to...

Jun 2022
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Manager

Service and Support

The vendor is pretty good about notifying anyone if there is an outage.

Jun 2022
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Manager

Functionality and Upgrades

I am not satisfied because there are certain things that we can’t have that we need in healthcare...

May 2022
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Manager

Functionality and Upgrades

One issue is that CCC diagnoses are not coming in for a provider’s view right in front of them. The...

May 2022
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Director

Relationship

When the product was brought under athenahealth, the transition was seamless. However, we didn't...

Mar 2022
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Director

Functionality and Upgrades

The system's analytics and reporting functions are difficult to use. Those are the top things that...

Mar 2022
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Director

Interfacing and Integration

Making the system interoperable is a big deal. We want to be able to easily send office visits to...

Mar 2022
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Director

Service and Support

The vendor's support people are trying hard, but the product is outdated and doesn't meet our...

Mar 2022
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Manager

Interfacing and Integration

We have products internally that athenaPractice EMR integrates with, and that integration does okay...

Mar 2022
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Manager

Relationship

Especially recently, athenahealth has been pretty good about being proactive. I don't always like...

Mar 2022
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Manager

Win/Loss - Why they were selected (by current clients)

athenaPractice EMR is a pretty flexible product. We bought the software because it is highly...

Mar 2022
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Manager

Technology

athenaPractice EMR is not cloud based, but everything is now cloud based. At the same time, systems...

Mar 2022
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Manager

Functionality and Upgrades

The software has improved a bit recently, but the basic functionality still has errors that cause...

Mar 2022
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Manager

ROI / Cost

When we do an upgrade, it isn't super expensive, but it does cost money. The charge is not...

Mar 2022
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CIO

Relationship

I am not a big fan of how athenahealth doesn’t go super far out on their product timelines. They...

Feb 2022
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CIO

Functionality and Upgrades

I like the customizability and control that the user has with athenaPractice EMR.

Feb 2022
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CIO

Functionality and Upgrades

In the last year, we have had to upgrade the medication module in athenaPractice EMR to a new...

Feb 2022
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CIO

Functionality and Upgrades

We were hoping for some wraparound tools. For example, athenaCommunicator exists for the...

Feb 2022
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CIO

Relationship

In general, athenaPractice EMR has been okay for us. I heard there were some challenges with the...

Feb 2022
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VP/Other Executive

Future Outlook

We are going to be off athenaPractice EMR in a year. We haven't finalized anything yet, but that is...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

The product has an accessible back end, so we can do our own reporting, whereas I think a lot of...

Jan 2022
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VP/Other Executive

Implementation and Training

One of the recent upgrades the vendor put in place was not functioning well, but they went live with...

Jan 2022
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VP/Other Executive

Future Outlook

athenahealth is not really investing in the product anymore. Everything has suffered because,...

Jan 2022
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