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athenaPractice EMR Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Our experience with the EMR is mixed. We are going through the migration of the new prescription...
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Director
When it comes to the new prescription model, athena should plan more and do more to understand the...
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Director
Right now, the system is part of our long-term plans. But there are sites that are at a certain...
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Director
At this point, athena doesn't keep all of their promises, but they are working on that. I hope that...
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Director
athena doesn’t provide us with much ongoing training. The training for the new prescription model...
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Director
The integration and interoperability are definitely getting better with the current version. athena...
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Director
The EMR is getting better. The vendor needs to focus on having an inclusive product that covers the...
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Director
The EMR seems to be doing what it is supposed to be doing. But I look at all of our athenahealth...
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Director
athenaPractice EMR is working the way that we expected it to work, and we are very happy with it....
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Director
We were having problems with some of the integration, but the vendor does have an IT team working on...
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Director
athenahealth is coming up with a platform for telehealth visits due to COVID-19. They stepped up for...
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Director
athenahealth’s support does better with a chat session than they do over the phone. If I call in on...
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Director
athenahealth released v.19, which had a few things in it, but it didn’t fix many of the things we...
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Director
athenahealth has gotten much better. They do avoid nickel-and-diming now.
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CMIO
We are using one of the older versions of the system, and athena has been kind enough not to sunset...
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CEO/President
Initially, the EMR worked pretty well for us. On the whole, it still performs the basic functions we...
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CEO/President
In general, healthcare IT has really trended toward more immediate access, mobile access, telehealth...
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CEO/President
A big piece of our dissatisfaction is the patient portal. It has always been buggy. That is an...
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CEO/President
athenaPractice EMR doesn't have as much functionality as other products. Maybe that is just our...
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Director
We are moving from athenaPractice EMR to one integrated platform for our ambulatory and our acute...
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Director
Some of athenahealth’s customer service was not really good. We had tons of issues with interfacing...
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Director
athenahealth gave us telehealth integrated into the platform, but then came back and said they were...
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Director
We really didn’t get any training from athenahealth. We did videos. Video training is not what I...
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Director
athenaPractice EMR is very user friendly and very easy. I love the fact that we have mass...
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CTO
The system just hasn’t changed very much in so long. The vendor is very reactive. They freak out...
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CTO
Until I see the prices from everyone else, it is hard to decide whether I would buy athenaPractice...
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CTO
One problem is that if we do anything custom and then call the vendor if something is messed up,...
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CTO
The vendor did a pretty okay job on COVID-19 things. They had the ability for me to build the...
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CTO
We want the athenahealth executives to really answer how long they are going to support Centricity....
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CTO
It is not easy for end users to do their own reporting on things. They have to ask for something...
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CTO
We knew the product as Centricity, but the vendor now calls it athenaPractice since they had an...
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Manager
I have never had issues with the vendor's implementations. The training could be better if the...
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Manager
The product works as promoted, but there are little bugs that have been around for a few years now,...
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Manager
athenahealth doesn't have anything proactively monitoring for flags. athenahealth took a while to...
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Manager
I just don't know what direction athenahealth is going in with their product right now. I feel like...
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Nurse
I don't often have a reason to talk to anyone higher up, but athenahealth is always responsive.
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Nurse
I was on the committee that selected the product. We saw several vendors' products. To me,...
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Director
COVID-19 came in 2020, and athena gave us a customer success manager. I thought that would help us...
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Director
We had a big call with athena where we were going over some issues that started last year. There...
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Director
We are doing chronic care management. We are having to use methods other than athenaPractice EMR to...
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Director
On our last upgrade, the billing functionality and the prescription functionality were not upgrades...
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Director
Manual data exchange with our hospital only happens when we provide direct EMR access and have...
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Director
When I am thinking about tangible outcomes, I am thinking about things like provider productivity...
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Director
We wanted something that was going to be integrated with population health solutions, so we decided...
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Director
athenaPractice EMR is basically the same software since we bought it many years ago. We haven't lost...
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Director
I don't think that the way athenahealth charges us is unfair at all, but we are at the point where...
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VP/Other Executive
athenaPractice EMR is sometimes a little bit unstable. I get kicked out of the EMR quite a bit when...
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VP/Other Executive
Integration with other products has been challenging. Whether it is patient-reported outcomes, home...
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VP/Other Executive
The useability could improve. athenaPractice EMR is not as intuitive as it should be. Some things I...
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VP/Other Executive
athenahealth has had some webinar series that I joined that were helpful with some of their product...
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VP/Other Executive
One of the better qualities of athenaPractice EMR is that it gives the customer the ability to...
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VP/Other Executive
A challenge we have is with the patient engagement and patient portal, which is an add-on product...
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VP/Other Executive
athenahealth doesn’t keep their promises. An example of that was a brand-new EMR that they were...
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VP/Other Executive
Every time there is an add-on product, there is another expense. athenaPractice EMR is not an...
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VP/Other Executive
athenahealth needs to have more competency training for staff and more training for each upgrade for...
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CIO
The product has integrated just fine with everything we have wanted to integrate with....
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CIO
The development tools that are available to an organization to make the product their own don’t work...
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CIO
I have gotten a lot of attention from athena. Actually, now that Centricity is part of athena, I can...
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Manager
I don't know whether athenaPractice EMR will be part of our long-term plans. athenahealth may be...
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Manager
I wouldn’t say that athenahealth keeps all of their promises, but not in a bad way. That is just a...
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Manager
athenaPractice EMR is a great EMR, and I definitely think we knew what we were getting into....
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Manager
athenahealth puts out functionality that has been tested by clinical people, but until we get some...
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Manager
If I had to pinpoint an issue with the ease of use, it would be that some of the newer workflows...
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Manager
athenahealth is moving in the right direction when it comes to interoperability, but we don’t...
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Manager
The support from athenahealth has gotten a lot better. The vendor has really improved on their...
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Manager
One of the executives that we work with is fantastic. We do have good relationships with the...
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Manager
We are starting to see some improvements with upgrades, but with our most recent upgrade, there...
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Analyst/Coordinator
athenahealth keeps promises eventually. The gray area is the time it takes for new functionality to...
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Analyst/Coordinator
There is some ability to support patient-centered care with athena’s EMR but not always as much as...
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Analyst/Coordinator
We survived COVID-19, but the biggest gap with athena’s system is that there is no interoperability...
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CIO
For our current business, athenaPractice EMR is the best fit. There are other solutions out there...
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CIO
The solution has continued to prove itself. Its major shortcoming is its architecture. Market...
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CIO
Anytime that we have needed to get to key people, the vendor has always responded. The athenahealth...
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CIO
Centricity has done a good job of trying to not charge for every little thing. However, the reality...
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CIO
Interoperability is one of Centricity’s strengths.
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CIO
Centricity is going to be around longer than people think. The vendor's executives seem to want to...
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Director
We like the flexibility and customization in terms of the template development in Centricity...
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Director
We don’t like that there is a constant third-party add-on to do new functionality. There are no...
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Director
There is a lack of response to fix bugs and performance issues. We have had some ongoing issues that...
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Analyst/Coordinator
Right now, I would say that this solution is part of our long-term plans. I don't know that I would...
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Analyst/Coordinator
The vendor has made great strides when it comes to their training. But I know that our EMR manager...
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Analyst/Coordinator
The vendor's system works. As far as the vendor supporting our interoperability goals goes, most of...
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Analyst/Coordinator
The vendor's product quality is better than it used to be, but it still isn't where we want it to...
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Nurse
The new version of Centricity Practice Solution EMR is coming. Hopefully, we will have the newest...
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Nurse
I feel nickel-and-dimed in order to take advantage of the full package. There are a lot of things...
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Nurse
The system is very customizable, and that is important for an organization like ours. Every time we...
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Nurse
We can call the vendor and open a ticket. If there is someone right there on the phone that can help...
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Nurse
In the last couple of years, I have seen a big difference in the vendor's engagement with the...
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Director
It is very difficult to integrate Centricity Practice Solution EMR with any other product or to...
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Director
Centricity Practice Solution EMR is going to be going away soon. It was bought by athenahealth, and...
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Director
The vendor's support is okay. It isn't excellent, but for the most part, when things come up, the...
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Manager
Since athena has been involved, things have generally improved, especially the quality of the phone...
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Manager
For athena, there is room for improvement to at least engage with us as a customer. It comes down to...
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Manager
Centricity Practice Solution EMR is so flexible. We have the ability to customize any aspect of the...
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Manager
I really like how I can add any third-party system to Centricity Practice Solution EMR without any...
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COO
We have had our contract for a while, and every year, we argue about it. We have gotten to the point...
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COO
When the company was GE and still early on with Virence Health, they did not keep promises. But now...
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COO
With the vendor, there is so much history that is negative. I am trying to get rid of the old...
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COO
Many years ago, the vendor was great. I had never seen a company that wasn't on an EMR convert their...
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COO
The product is driving tangible outcomes only because we brought in another vendor. That has helped...
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COO
Centricity has a lot of webinars to talk about things that we can do for COVID-19. So in that sense,...
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COO
There is certainly integration with the hospital that we need and with HIEs, and the vendor is...
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COO
There are too many forms because the vendor gives us so much autonomy for how to build things out;...
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COO
Outside of the Webex training and webinars that the vendor does, the regular support people and the...
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COO
The vendor used to have an executive steering committee, and they actually did a good job with that....
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VP/Other Executive
As a network, we have started the process of doing a scan of what is going on out there. There has...
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VP/Other Executive
I am not aware of anything specific that the vendor has offered or done in terms of COVID-19.
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VP/Other Executive
We have a group that has developed a lot of things within the line of patient-centered care,...
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VP/Other Executive
We have been able to negotiate with the vendor effectively. We have even gotten conations out of the...
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VP/Other Executive
Our recent updates were excellent. Virence Health didn’t necessarily perform those updates for us....
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VP/Other Executive
Virence Health’s biggest connection is to the practice management side of things in reporting. The...
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VP/Other Executive
The vendor is trying to be proactive. They have a great road map. But whether they are going to get...
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