athenaPractice EMR
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Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
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User Commentary

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CEO/President

The system has stayed more or less the same since I last spoke with KLAS. The vendor didn't really...

Jan 2022
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CEO/President

It is my understanding that the system is going to be phased out in the next few years, so then we...

Jan 2022
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CEO/President

When we are negotiating terms with the vendor, we have pretty good access to their executives. We...

Jan 2022
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VP/Other Executive

athenahealth moved to a new medication management module this year, and that was extremely painful...

Jan 2022
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VP/Other Executive

We were on paper previously, so the strength of the system is the ability to capture discrete data...

Jan 2022
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VP/Other Executive

We are switching from athenahealth's EHR due to the limited development. Our concern around the...

Jan 2022
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Analyst/Coordinator

The type of billing that our organization does couldn't be accommodated by the core product. We had...

Nov 2021
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Analyst/Coordinator

Since we have had the product for so long, we are comfortable with it. It is a good system.

Nov 2021
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Analyst/Coordinator

The product’s reporting functionality is the biggest thing that needs improvement. We need other...

Nov 2021
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Analyst/Coordinator

We opted to go the less expensive route, so we didn’t integrate athena’s EMR with their PM. We are...

Nov 2021
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CIO

The system is the broad support for a lot of specialties. The forms building has gotten better, but...

Sep 2021
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CIO

The vendor does well in supporting our HL7 and FHIR standards. The system allows us to integrate...

Sep 2021
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CIO

The system is limited in that its architecture is old and client server based. The technical...

Sep 2021
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CIO

The overall product quality is good and has improved with the athenahealth acquisition.

Sep 2021
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Manager

athenahealth said they had to change the way we prescribe medications according to the government...

Sep 2021
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Manager

The system does a pretty good job of reporting our quality measures.

Sep 2021
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Manager

We wouldn't purchase athenahealth's EMR anymore because they were bought out. They are now trying to...

Sep 2021
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VP/Other Executive

We have been athenahealth customers for a long time. athenaPractice EMR has stood the test of time...

Sep 2021
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VP/Other Executive

There are still some core deficiencies with athenaPractice EMR when it comes to usability,...

Sep 2021
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Director

athena has incorporated new policies for medical management in their software that is cloud based. I...

Aug 2021
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Director

I would like the ability to customize within a certain range in athenaPractice EMR. I would like the...

Aug 2021
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Director

athena needs to be more inclusive and not require so many third-party vendors. I have several...

Aug 2021
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Manager

athenaPractice EMR works well with another vendor's patient portal.

Aug 2021
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Manager

We would like athenahealth to minimize the number of clicks. There are always several clicks to get...

Aug 2021
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Manager

I do the training for athenaPractice EMR, and it is very easy to learn. The system is very...

Aug 2021
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Manager

We can report appropriately when something comes up or the system does something weird. We contact...

Aug 2021
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Manager

athenaPractice EMR supports patient-centered care very well. The system identifies what items or...

Aug 2021
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VP/Other Executive

When our vendor was still GE Healthcare, they had a long-term plan. When they changed to...

Aug 2021
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VP/Other Executive

We work with another firm to provide service and training for GE Healthcare and athenahealth...

Aug 2021
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VP/Other Executive

I might recommend athenahealth to others if they were in a stage where the product might be useful,...

Aug 2021
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VP/Other Executive

The outcomes that we get from the system are more driven by what we can get from our population...

Aug 2021
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Director

athenaPractice EMR is an older product and is hosted on premises or by a third party. It has...

Aug 2021
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Director

From a service perspective, using this solution has been the best experience that we have had with...

Jul 2021
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Director

We want to know how the vendor can adjust now that so many different technologies have come together...

Jul 2021
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Director

Patient engagement and patient portal experiences are critical parts of patient-centered care. The...

Jul 2021
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Director

I see that athenahealth is trying, but when it comes to third-party applications, there is no...

Jul 2021
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Director

I would like to see athenahealth clear up communications and reassurance around what their plans...

Jul 2021
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Director

We are researching other vendors right now. If I were making the decision, I would not go forward...

Jul 2021
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CEO/President

I can’t imagine anybody buying athenaPractice EMR. athena would give a 1% endorsement to...

Jul 2021
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CEO/President

The end user implementation makes an enormous difference. Our implementation was years ago, and it...

Jul 2021
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CEO/President

There is zero progress on replacing athenaPractice EMR because of some internal issues we are...

Jul 2021
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Manager

Lately, I have been questioning our return on investment with athenaPractice EMR. We have quite a...

Jul 2021
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Manager

The information I wish I had in hindsight for implementing athenaPractice EMR is that we should have...

Jul 2021
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Manager

I do not have a problem with athenaPractice EMR. I know its capabilities and what it does. athena is...

Jul 2021
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Manager

We don’t deal with athena directly. We go through a VAR for all our support, and I often have issues...

Jul 2021
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Manager

Training is the main downfall with athenaPractice EMR. They mainly do web training, and that is not...

Jul 2021
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Manager

athenaPractice EMR offers everything we really need around integration, but the training is lacking...

Jul 2021
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Manager

athena is enhancing the product, and they offer everything we need to provide good patient care, but...

Jul 2021
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Manager

We are considering whether athenaPractice EMR is still part of our long-term plans. With the GE...

Jul 2021
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Manager

The integration between the clinical and billing sides of the product works well. The reporting is...

Jul 2021
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Manager

athenaPractice EMR needs a total rewrite. The product is inherently very old and needs a...

Jul 2021
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Analyst/Coordinator

athenahealth could help us by employing an implementation or training team that actually had...

Jul 2021
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Analyst/Coordinator

I have gotten to be friends with all of the athenahealth people I have worked with over the years,...

Jul 2021
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Analyst/Coordinator

athenahealth's main strength is their proactive service in regard to regulatory deadlines and...

Jul 2021
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Analyst/Coordinator

I have questions about the long-term viability of the product. The product has gone through...

Jun 2021
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Analyst/Coordinator

athena could put more effort into the product's ease of use. I have heard from new providers who...

Jun 2021
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Director

Our experience with the EMR is mixed. We are going through the migration of the new prescription...

Jun 2021
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Director

When it comes to the new prescription model, athena should plan more and do more to understand the...

Jun 2021
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Director

Right now, the system is part of our long-term plans. But there are sites that are at a certain...

Jun 2021
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Director

At this point, athena doesn't keep all of their promises, but they are working on that. I hope that...

Jun 2021
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Director

athena doesn’t provide us with much ongoing training. The training for the new prescription model...

Jun 2021
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Director

The integration and interoperability are definitely getting better with the current version. athena...

Jun 2021
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Director

The EMR is getting better. The vendor needs to focus on having an inclusive product that covers the...

Jun 2021
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Director

The EMR seems to be doing what it is supposed to be doing. But I look at all of our athenahealth...

May 2021
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Director

athenaPractice EMR is working the way that we expected it to work, and we are very happy with it....

May 2021
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Director

We were having problems with some of the integration, but the vendor does have an IT team working on...

May 2021
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Director

athenahealth is coming up with a platform for telehealth visits due to COVID-19. They stepped up for...

May 2021
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Director

athenahealth’s support does better with a chat session than they do over the phone. If I call in on...

May 2021
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Director

athenahealth released v.19, which had a few things in it, but it didn’t fix many of the things we...

May 2021
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Director

athenahealth has gotten much better. They do avoid nickel-and-diming now.

May 2021
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CMIO

We are using one of the older versions of the system, and athena has been kind enough not to sunset...

May 2021
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CEO/President

Initially, the EMR worked pretty well for us. On the whole, it still performs the basic functions we...

Apr 2021
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CEO/President

In general, healthcare IT has really trended toward more immediate access, mobile access, telehealth...

Apr 2021
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CEO/President

A big piece of our dissatisfaction is the patient portal. It has always been buggy. That is an...

Apr 2021
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CEO/President

athenaPractice EMR doesn't have as much functionality as other products. Maybe that is just our...

Apr 2021
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Director

We are moving from athenaPractice EMR to one integrated platform for our ambulatory and our acute...

Apr 2021
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Director

Some of athenahealth’s customer service was not really good. We had tons of issues with interfacing...

Apr 2021
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Director

athenahealth gave us telehealth integrated into the platform, but then came back and said they were...

Apr 2021
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Director

We really didn’t get any training from athenahealth. We did videos. Video training is not what I...

Apr 2021
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Director

athenaPractice EMR is very user friendly and very easy. I love the fact that we have mass...

Apr 2021
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CTO

The system just hasn’t changed very much in so long. The vendor is very reactive. They freak out...

Apr 2021
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CTO

Until I see the prices from everyone else, it is hard to decide whether I would buy athenaPractice...

Apr 2021
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CTO

One problem is that if we do anything custom and then call the vendor if something is messed up,...

Apr 2021
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CTO

The vendor did a pretty okay job on COVID-19 things. They had the ability for me to build the...

Apr 2021
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CTO

We want the athenahealth executives to really answer how long they are going to support Centricity....

Apr 2021
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CTO

It is not easy for end users to do their own reporting on things. They have to ask for something...

Apr 2021
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CTO

We knew the product as Centricity, but the vendor now calls it athenaPractice since they had an...

Apr 2021
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Manager

I have never had issues with the vendor's implementations. The training could be better if the...

Mar 2021
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Manager

The product works as promoted, but there are little bugs that have been around for a few years now,...

Mar 2021
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Manager

athenahealth doesn't have anything proactively monitoring for flags. athenahealth took a while to...

Mar 2021
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Manager

I just don't know what direction athenahealth is going in with their product right now. I feel like...

Mar 2021
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Nurse

I don't often have a reason to talk to anyone higher up, but athenahealth is always responsive.

Mar 2021
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Nurse

I was on the committee that selected the product. We saw several vendors' products. To me,...

Mar 2021
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Director

COVID-19 came in 2020, and athena gave us a customer success manager. I thought that would help us...

Mar 2021
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Director

We had a big call with athena where we were going over some issues that started last year. There...

Mar 2021
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Director

We are doing chronic care management. We are having to use methods other than athenaPractice EMR to...

Mar 2021
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Director

On our last upgrade, the billing functionality and the prescription functionality were not upgrades...

Mar 2021
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Director

Manual data exchange with our hospital only happens when we provide direct EMR access and have...

Mar 2021
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Director

When I am thinking about tangible outcomes, I am thinking about things like provider productivity...

Mar 2021
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Director

We wanted something that was going to be integrated with population health solutions, so we decided...

Mar 2021
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Director

athenaPractice EMR is basically the same software since we bought it many years ago. We haven't lost...

Mar 2021
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Director

I don't think that the way athenahealth charges us is unfair at all, but we are at the point where...

Mar 2021
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