athenaPractice EMR Comments

 
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Small Practice Ambulatory EMR/PM (10 or Fewer Physicians) 2018: Decision Insights Report
Small Practice Ambulatory EMR/PM (10 or Fewer Physicians) 2018:
Decision Insights Report
January 2019
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Interoperability 2018: Real Progress with Patient-Record Sharing via CommonWell and Carequality
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Ambulatory EHR (11+ Physicians) 2018: Decision Insights Report
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User Commentary

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Manager

Other Observations & Comments

I don't know whether athenaPractice EMR will be part of our long-term plans. athenahealth may be...

Nov 2020
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Manager

Service and Support

I wouldn’t say that athenahealth keeps all of their promises, but not in a bad way. That is just a...

Nov 2020
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Manager

Functionality and Upgrades

athenaPractice EMR is a great EMR, and I definitely think we knew what we were getting into....

Nov 2020
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Manager

Other Observations & Comments

athenahealth puts out functionality that has been tested by clinical people, but until we get some...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

If I had to pinpoint an issue with the ease of use, it would be that some of the newer workflows...

Nov 2020
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Manager

Other Observations & Comments

athenahealth is moving in the right direction when it comes to interoperability, but we don’t...

Nov 2020
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Manager

Service and Support

The support from athenahealth has gotten a lot better. The vendor has really improved on their...

Nov 2020
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Manager

Relationship

One of the executives that we work with is fantastic. We do have good relationships with the...

Nov 2020
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Manager

Other Observations & Comments

We are starting to see some improvements with upgrades, but with our most recent upgrade, there...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

athenahealth keeps promises eventually. The gray area is the time it takes for new functionality to...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

There is some ability to support patient-centered care with athena’s EMR but not always as much as...

Nov 2020
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Analyst/Coordinator

Technology

We survived COVID-19, but the biggest gap with athena’s system is that there is no interoperability...

Nov 2020
 Helpful

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CIO

Future Outlook

For our current business, athenaPractice EMR is the best fit. There are other solutions out there...

Oct 2020
 Helpful

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CIO

Lessons Learned

The solution has continued to prove itself. Its major shortcoming is its architecture. Market...

Oct 2020
 Helpful

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CIO

Relationship

Anytime that we have needed to get to key people, the vendor has always responded. The athenahealth...

Oct 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

Centricity has done a good job of trying to not charge for every little thing. However, the reality...

Oct 2020
 Helpful

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CIO

Interfacing and Integration

Interoperability is one of Centricity’s strengths.

Oct 2020
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CIO

Other Observations & Comments

Centricity is going to be around longer than people think. The vendor's executives seem to want to...

Oct 2020
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Director

Functionality and Upgrades

We like the flexibility and customization in terms of the template development in Centricity...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

We don’t like that there is a constant third-party add-on to do new functionality. There are no...

Oct 2020
 Helpful

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Director

Service and Support

There is a lack of response to fix bugs and performance issues. We have had some ongoing issues that...

Oct 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Right now, I would say that this solution is part of our long-term plans. I don't know that I would...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The vendor has made great strides when it comes to their training. But I know that our EMR manager...

Oct 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

The vendor's system works. As far as the vendor supporting our interoperability goals goes, most of...

Oct 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The vendor's product quality is better than it used to be, but it still isn't where we want it to...

Oct 2020
 Helpful

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Nurse

Functionality and Upgrades

The new version of Centricity Practice Solution EMR is coming. Hopefully, we will have the newest...

Oct 2020
 Helpful

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Nurse

ROI / Cost (care and feeding)

I feel nickel-and-dimed in order to take advantage of the full package. There are a lot of things...

Oct 2020
 Helpful

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Nurse

Functionality and Upgrades

The system is very customizable, and that is important for an organization like ours. Every time we...

Oct 2020
 Helpful

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Nurse

Service and Support

We can call the vendor and open a ticket. If there is someone right there on the phone that can help...

Oct 2020
 Helpful

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Nurse

Relationship

In the last couple of years, I have seen a big difference in the vendor's engagement with the...

Oct 2020
 Helpful

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Director

Interfacing and Integration

It is very difficult to integrate Centricity Practice Solution EMR with any other product or to...

Sep 2020
 Helpful

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Director

Technology

Centricity Practice Solution EMR is going to be going away soon. It was bought by athenahealth, and...

Sep 2020
 Helpful

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Director

Lessons Learned

The vendor's support is okay. It isn't excellent, but for the most part, when things come up, the...

Sep 2020
 Helpful

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Manager

Service and Support

Since athena has been involved, things have generally improved, especially the quality of the phone...

Aug 2020
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Manager

ROI / Cost (care and feeding)

For athena, there is room for improvement to at least engage with us as a customer. It comes down to...

Aug 2020
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Manager

Functionality and Upgrades

Centricity Practice Solution EMR is so flexible. We have the ability to customize any aspect of the...

Jul 2020
 Helpful

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Manager

Interfacing and Integration

I really like how I can add any third-party system to Centricity Practice Solution EMR without any...

Jul 2020
 Helpful

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COO

Relationship

We have had our contract for a while, and every year, we argue about it. We have gotten to the point...

Jul 2020
 Helpful

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COO

Functionality and Upgrades

When the company was GE and still early on with Virence Health, they did not keep promises. But now...

Jul 2020
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COO

Relationship

With the vendor, there is so much history that is negative. I am trying to get rid of the old...

Jul 2020
 Helpful

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COO

Future Outlook

Many years ago, the vendor was great. I had never seen a company that wasn't on an EMR convert their...

Jul 2020
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COO

Lessons Learned

The product is driving tangible outcomes only because we brought in another vendor. That has helped...

Jul 2020
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COO

Service and Support

Centricity has a lot of webinars to talk about things that we can do for COVID-19. So in that sense,...

Jul 2020
 Helpful

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COO

ROI / Cost (care and feeding)

There is certainly integration with the hospital that we need and with HIEs, and the vendor is...

Jul 2020
 Helpful

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COO

Functionality and Upgrades

There are too many forms because the vendor gives us so much autonomy for how to build things out;...

Jul 2020
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COO

Service and Support

Outside of the Webex training and webinars that the vendor does, the regular support people and the...

Jul 2020
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COO

Relationship

The vendor used to have an executive steering committee, and they actually did a good job with that....

Jul 2020
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VP/Other Executive

Other Observations & Comments

As a network, we have started the process of doing a scan of what is going on out there. There has...

Jun 2020
 Helpful

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VP/Other Executive

Service and Support

I am not aware of anything specific that the vendor has offered or done in terms of COVID-19.

Jun 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We have a group that has developed a lot of things within the line of patient-centered care,...

Jun 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

We have been able to negotiate with the vendor effectively. We have even gotten conations out of the...

Jun 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Our recent updates were excellent. Virence Health didn’t necessarily perform those updates for us....

Jun 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

Virence Health’s biggest connection is to the practice management side of things in reporting. The...

Jun 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

The vendor is trying to be proactive. They have a great road map. But whether they are going to get...

Jun 2020
 Helpful

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Physician

Implementation and Training

Most of our training comes from in-house options, and the vendor doesn’t really help with the...

May 2020
 Helpful

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Physician

Other Observations & Comments

The system generally achieves what the vendor promotes, but the system isn’t quite as illustrious as...

May 2020
 Helpful

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Physician

Functionality and Upgrades

I have a large document of complaints about the product. There are some structural limitations in...

May 2020
 Helpful

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Physician

Relationship

A lot of things changed when Centricity was bought. The vendor executive involvement has...

May 2020
 Helpful

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Physician

Technology

We are using the system every day and taking care of people with it, but the rate of change is slow,...

May 2020
 Helpful

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Physician

ROI / Cost (care and feeding)

We have ongoing fees, but there are no charges when we change the system. The system isn’t the most...

May 2020
 Helpful

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Physician

Other Observations & Comments

Organizationally, Virence Health’s system is part of our long-term plans, but I am trying to...

May 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

I would not buy the system again. The vendor hasn’t kept their promises. They said that they would...

May 2020
 Helpful

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Physician

Service and Support

We do have a pretty good contact person who helps us to accelerate things. But the support is kind...

May 2020
 Helpful

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Physician

Relationship

From time to time, we have been able to get to the top of things. I am usually pretty satisfied when...

May 2020
 Helpful

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Physician

Service and Support

Virence Health has some resources on their website, and there are some changes to the forms....

May 2020
 Helpful

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Physician

Functionality and Upgrades

The system has become problematic. There are a lot of features that should be part of a modern EMR...

May 2020
 Helpful

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Physician

Functionality and Upgrades

Our EMR really needs something like athenaCommunicator. Virence Health is aware of that, and our...

May 2020
 Helpful

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Physician

Relationship

The vendor has been preoccupied with the merger, and there is a lot of turnover and reassignments...

May 2020
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Physician

Future Outlook

I have been very excited by the vendor's integration product. There are a lot of different people...

May 2020
 Helpful

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Physician

Service and Support

The vendor is not necessarily good at being proactive, but they are good at responding well to our requests....

May 2020
 Helpful

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Physician

Future Outlook

Our forecasted satisfaction really depends on whether the vendor fulfills their promises with the...

May 2020
 Helpful

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Director

Relationship

Virence Health sends out daily emails to update the list of terms for the product. The vendor...

Apr 2020
 Helpful

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Director

Interfacing and Integration

We have a ton of integration with Centricity Practice Solution EMR. The system stands out because it...

Apr 2020
 Helpful

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Director

Other Observations & Comments

The only issue that we have with athenahealth is that we don't know what the future looks like for...

Apr 2020
(1)
 Helpful

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Director

Technology

The registration piece needs to be updated. The user interface seems to be outdated. It is not...

Apr 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

The change in response time and helpfulness of support over the last year is remarkable. However,...

Apr 2020
 Helpful

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Director

Future Outlook

Centricity Practice Solution EMR has good functionality. I am looking forward to v.20 for the next...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

If I could make any changes to Centricity Practice Solution EMR, I would update the workflow to make...

Apr 2020
(1)
 Helpful

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Director

Functionality and Upgrades

What I like about Centricity Practice Solution EMR is the comprehensiveness of the system. Virence...

Apr 2020
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Manager

Sales and Contracting

Things with the solution are basically the same. They are no better or worse than before. The vendor...

Apr 2020
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Manager

Future Outlook

The system is pretty user friendly. The vendor is trying to step up their game all the way across...

Apr 2020