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athenaPractice EMR
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

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aaron.gleave@klasresearch.com

 
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Featured  Report

Small Practice Ambulatory EMR/PM (10 or Fewer Physicians) 2018: Decision Insights Report
Small Practice Ambulatory EMR/PM (10 or Fewer Physicians) 2018:
Decision Insights Report
January 2019
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User Commentary

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CIO

The system is the broad support for a lot of specialties. The forms building has gotten better, but...

Sep 2021
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CIO

The vendor does well in supporting our HL7 and FHIR standards. The system allows us to integrate...

Sep 2021
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CIO

The system is limited in that its architecture is old and client server based. The technical...

Sep 2021
||
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CIO

The overall product quality is good and has improved with the athenahealth acquisition.

Sep 2021
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Manager

athenahealth said they had to change the way we prescribe medications according to the government...

Sep 2021
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Manager

The system does a pretty good job of reporting our quality measures.

Sep 2021
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Manager

We wouldn't purchase athenahealth's EMR anymore because they were bought out. They are now trying to...

Sep 2021
||
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VP/Other Executive

We have been athenahealth customers for a long time. athenaPractice EMR has stood the test of time...

Sep 2021
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VP/Other Executive

There are still some core deficiencies with athenaPractice EMR when it comes to usability,...

Sep 2021
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Director

athena has incorporated new policies for medical management in their software that is cloud based. I...

Aug 2021
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Director

I would like the ability to customize within a certain range in athenaPractice EMR. I would like the...

Aug 2021
||
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Director

athena needs to be more inclusive and not require so many third-party vendors. I have several...

Aug 2021
||
(0)
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Manager

athenaPractice EMR works well with another vendor's patient portal.

Aug 2021
||
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Manager

We would like athenahealth to minimize the number of clicks. There are always several clicks to get...

Aug 2021
||
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Manager

I do the training for athenaPractice EMR, and it is very easy to learn. The system is very...

Aug 2021
||
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Manager

We can report appropriately when something comes up or the system does something weird. We contact...

Aug 2021
||
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Manager

athenaPractice EMR supports patient-centered care very well. The system identifies what items or...

Aug 2021
||
(0)
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VP/Other Executive

When our vendor was still GE Healthcare, they had a long-term plan. When they changed to...

Aug 2021
||
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VP/Other Executive

We work with another firm to provide service and training for GE Healthcare and athenahealth...

Aug 2021
||
(0)
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VP/Other Executive

I might recommend athenahealth to others if they were in a stage where the product might be useful,...

Aug 2021
||
(0)
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VP/Other Executive

The outcomes that we get from the system are more driven by what we can get from our population...

Aug 2021
||
(0)
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Director

athenaPractice EMR is an older product and is hosted on premises or by a third party. It has...

Aug 2021
||
(0)
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Director

From a service perspective, using this solution has been the best experience that we have had with...

Jul 2021
||
(0)
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Director

We want to know how the vendor can adjust now that so many different technologies have come together...

Jul 2021
||
(0)
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Director

Patient engagement and patient portal experiences are critical parts of patient-centered care. The...

Jul 2021
||
(0)
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Director

I see that athenahealth is trying, but when it comes to third-party applications, there is no...

Jul 2021
||
(0)
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Director

I would like to see athenahealth clear up communications and reassurance around what their plans...

Jul 2021
||
(0)
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Director

We are researching other vendors right now. If I were making the decision, I would not go forward...

Jul 2021
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(0)
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CEO/President

I can’t imagine anybody buying athenaPractice EMR. athena would give a 1% endorsement to...

Jul 2021
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(0)
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CEO/President

The end user implementation makes an enormous difference. Our implementation was years ago, and it...

Jul 2021
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(0)
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CEO/President

There is zero progress on replacing athenaPractice EMR because of some internal issues we are...

Jul 2021
||
(0)
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Manager

Lately, I have been questioning our return on investment with athenaPractice EMR. We have quite a...

Jul 2021
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(0)
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Manager

The information I wish I had in hindsight for implementing athenaPractice EMR is that we should have...

Jul 2021
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(0)
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Manager

I do not have a problem with athenaPractice EMR. I know its capabilities and what it does. athena is...

Jul 2021
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(0)
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Manager

We don’t deal with athena directly. We go through a VAR for all our support, and I often have issues...

Jul 2021
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(0)
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Manager

Training is the main downfall with athenaPractice EMR. They mainly do web training, and that is not...

Jul 2021
||
(0)
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Manager

athenaPractice EMR offers everything we really need around integration, but the training is lacking...

Jul 2021
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(0)
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Manager

athena is enhancing the product, and they offer everything we need to provide good patient care, but...

Jul 2021
||
(0)
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Manager

We are considering whether athenaPractice EMR is still part of our long-term plans. With the GE...

Jul 2021
||
(0)
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Manager

The integration between the clinical and billing sides of the product works well. The reporting is...

Jul 2021
||
(0)
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Manager

athenaPractice EMR needs a total rewrite. The product is inherently very old and needs a...

Jul 2021
||
(0)
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Analyst/Coordinator

athenahealth could help us by employing an implementation or training team that actually had...

Jul 2021
||
(0)
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Analyst/Coordinator

I have gotten to be friends with all of the athenahealth people I have worked with over the years,...

Jul 2021
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(0)
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Analyst/Coordinator

athenahealth's main strength is their proactive service in regard to regulatory deadlines and...

Jul 2021
||
(0)
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Analyst/Coordinator

I have questions about the long-term viability of the product. The product has gone through...

Jun 2021
||
(0)
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Analyst/Coordinator

athena could put more effort into the product's ease of use. I have heard from new providers who...

Jun 2021
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(0)
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Director

Our experience with the EMR is mixed. We are going through the migration of the new prescription...

Jun 2021
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(0)
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Director

When it comes to the new prescription model, athena should plan more and do more to understand the...

Jun 2021
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(0)
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Director

Right now, the system is part of our long-term plans. But there are sites that are at a certain...

Jun 2021
||
(0)
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Director

At this point, athena doesn't keep all of their promises, but they are working on that. I hope that...

Jun 2021
||
(0)
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Director

athena doesn’t provide us with much ongoing training. The training for the new prescription model...

Jun 2021
||
(0)
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Director

The integration and interoperability are definitely getting better with the current version. athena...

Jun 2021
||
(0)
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Director

The EMR is getting better. The vendor needs to focus on having an inclusive product that covers the...

Jun 2021
||
(0)
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Director

The EMR seems to be doing what it is supposed to be doing. But I look at all of our athenahealth...

May 2021
||
(0)
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Director

athenaPractice EMR is working the way that we expected it to work, and we are very happy with it....

May 2021
||
(0)
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Director

We were having problems with some of the integration, but the vendor does have an IT team working on...

May 2021
||
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Director

athenahealth is coming up with a platform for telehealth visits due to COVID-19. They stepped up for...

May 2021
||
(0)
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Director

athenahealth’s support does better with a chat session than they do over the phone. If I call in on...

May 2021
||
(0)
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Director

athenahealth released v.19, which had a few things in it, but it didn’t fix many of the things we...

May 2021
||
(0)
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Director

athenahealth has gotten much better. They do avoid nickel-and-diming now.

May 2021
||
(0)
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CMIO

We are using one of the older versions of the system, and athena has been kind enough not to sunset...

May 2021
||
(0)
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CEO/President

Initially, the EMR worked pretty well for us. On the whole, it still performs the basic functions we...

Apr 2021
||
(0)
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CEO/President

In general, healthcare IT has really trended toward more immediate access, mobile access, telehealth...

Apr 2021
||
(0)
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CEO/President

A big piece of our dissatisfaction is the patient portal. It has always been buggy. That is an...

Apr 2021
||
(0)
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CEO/President

athenaPractice EMR doesn't have as much functionality as other products. Maybe that is just our...

Apr 2021
||
(0)
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Director

We are moving from athenaPractice EMR to one integrated platform for our ambulatory and our acute...

Apr 2021
||
(0)
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Director

Some of athenahealth’s customer service was not really good. We had tons of issues with interfacing...

Apr 2021
||
(0)
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Director

athenahealth gave us telehealth integrated into the platform, but then came back and said they were...

Apr 2021
||
(0)
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Director

We really didn’t get any training from athenahealth. We did videos. Video training is not what I...

Apr 2021
||
(0)
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Director

athenaPractice EMR is very user friendly and very easy. I love the fact that we have mass...

Apr 2021
||
(0)
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CTO

The system just hasn’t changed very much in so long. The vendor is very reactive. They freak out...

Apr 2021
||
(0)
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CTO

Until I see the prices from everyone else, it is hard to decide whether I would buy athenaPractice...

Apr 2021
||
(0)
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CTO

One problem is that if we do anything custom and then call the vendor if something is messed up,...

Apr 2021
||
(0)
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CTO

The vendor did a pretty okay job on COVID-19 things. They had the ability for me to build the...

Apr 2021
||
(0)
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CTO

We want the athenahealth executives to really answer how long they are going to support Centricity....

Apr 2021
||
(0)
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CTO

It is not easy for end users to do their own reporting on things. They have to ask for something...

Apr 2021
||
(0)
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CTO

We knew the product as Centricity, but the vendor now calls it athenaPractice since they had an...

Apr 2021
||
(0)
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Manager

I have never had issues with the vendor's implementations. The training could be better if the...

Mar 2021
||
(0)
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Manager

The product works as promoted, but there are little bugs that have been around for a few years now,...

Mar 2021
||
(0)
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Manager

athenahealth doesn't have anything proactively monitoring for flags. athenahealth took a while to...

Mar 2021
||
(0)
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Manager

I just don't know what direction athenahealth is going in with their product right now. I feel like...

Mar 2021
||
(0)
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Nurse

I don't often have a reason to talk to anyone higher up, but athenahealth is always responsive.

Mar 2021
||
(0)
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Nurse

I was on the committee that selected the product. We saw several vendors' products. To me,...

Mar 2021
||
(0)
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Director

COVID-19 came in 2020, and athena gave us a customer success manager. I thought that would help us...

Mar 2021
||
(0)
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Director

We had a big call with athena where we were going over some issues that started last year. There...

Mar 2021
||
(0)
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Director

We are doing chronic care management. We are having to use methods other than athenaPractice EMR to...

Mar 2021
||
(0)
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Director

On our last upgrade, the billing functionality and the prescription functionality were not upgrades...

Mar 2021
||
(0)
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Director

Manual data exchange with our hospital only happens when we provide direct EMR access and have...

Mar 2021
||
(0)
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Director

When I am thinking about tangible outcomes, I am thinking about things like provider productivity...

Mar 2021
||
(0)
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Director

We wanted something that was going to be integrated with population health solutions, so we decided...

Mar 2021
||
(0)
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Director

athenaPractice EMR is basically the same software since we bought it many years ago. We haven't lost...

Mar 2021
||
(0)
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Director

I don't think that the way athenahealth charges us is unfair at all, but we are at the point where...

Mar 2021
||
(0)
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VP/Other Executive

athenaPractice EMR is sometimes a little bit unstable. I get kicked out of the EMR quite a bit when...

Jan 2021
||
(0)
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VP/Other Executive

Integration with other products has been challenging. Whether it is patient-reported outcomes, home...

Jan 2021
||
(0)
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VP/Other Executive

The useability could improve. athenaPractice EMR is not as intuitive as it should be. Some things I...

Jan 2021
||
(0)
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VP/Other Executive

athenahealth has had some webinar series that I joined that were helpful with some of their product...

Jan 2021
||
(0)
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VP/Other Executive

One of the better qualities of athenaPractice EMR is that it gives the customer the ability to...

Jan 2021
||
(0)
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VP/Other Executive

A challenge we have is with the patient engagement and patient portal, which is an add-on product...

Jan 2021
||
(0)
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VP/Other Executive

athenahealth doesn’t keep their promises. An example of that was a brand-new EMR that they were...

Jan 2021
||
(0)
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VP/Other Executive

Every time there is an add-on product, there is another expense. athenaPractice EMR is not an...

Jan 2021
||
(0)
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VP/Other Executive

athenahealth needs to have more competency training for staff and more training for each upgrade for...

Jan 2021
||
(0)
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CIO

The product has integrated just fine with everything we have wanted to integrate with....

Dec 2020
||
(0)
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CIO

The development tools that are available to an organization to make the product their own don’t work...

Dec 2020
||
(0)
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CIO

I have gotten a lot of attention from athena. Actually, now that Centricity is part of athena, I can...

Dec 2020
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(0)
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Manager

I don't know whether athenaPractice EMR will be part of our long-term plans. athenahealth may be...

Nov 2020
||
(0)
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Manager

I wouldn’t say that athenahealth keeps all of their promises, but not in a bad way. That is just a...

Nov 2020
||
(0)
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Manager

athenaPractice EMR is a great EMR, and I definitely think we knew what we were getting into....

Nov 2020
||
(0)
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Manager

athenahealth puts out functionality that has been tested by clinical people, but until we get some...

Nov 2020
||
(0)
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Manager

If I had to pinpoint an issue with the ease of use, it would be that some of the newer workflows...

Nov 2020
||
(0)
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Manager

athenahealth is moving in the right direction when it comes to interoperability, but we don’t...

Nov 2020
||
(0)
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Manager

The support from athenahealth has gotten a lot better. The vendor has really improved on their...

Nov 2020
||
(0)
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Manager

One of the executives that we work with is fantastic. We do have good relationships with the...

Nov 2020
||
(0)
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Manager

We are starting to see some improvements with upgrades, but with our most recent upgrade, there...

Nov 2020
||
(0)
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Analyst/Coordinator

athenahealth keeps promises eventually. The gray area is the time it takes for new functionality to...

Nov 2020
||
(0)
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Analyst/Coordinator

There is some ability to support patient-centered care with athena’s EMR but not always as much as...

Nov 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

We survived COVID-19, but the biggest gap with athena’s system is that there is no interoperability...

Nov 2020
||
(0)
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CIO

For our current business, athenaPractice EMR is the best fit. There are other solutions out there...

Oct 2020
||
(0)
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CIO

The solution has continued to prove itself. Its major shortcoming is its architecture. Market...

Oct 2020
||
(0)
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CIO

Anytime that we have needed to get to key people, the vendor has always responded. The athenahealth...

Oct 2020
||
(0)
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CIO

Centricity has done a good job of trying to not charge for every little thing. However, the reality...

Oct 2020
||
(0)
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CIO

Interoperability is one of Centricity’s strengths.

Oct 2020
||
(0)
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CIO

Centricity is going to be around longer than people think. The vendor's executives seem to want to...

Oct 2020
||
(0)
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Director

We like the flexibility and customization in terms of the template development in Centricity...

Oct 2020
||
(0)
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Director

We don’t like that there is a constant third-party add-on to do new functionality. There are no...

Oct 2020
||
(0)
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Director

There is a lack of response to fix bugs and performance issues. We have had some ongoing issues that...

Oct 2020
||
(0)
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Analyst/Coordinator

Right now, I would say that this solution is part of our long-term plans. I don't know that I would...

Oct 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

The vendor has made great strides when it comes to their training. But I know that our EMR manager...

Oct 2020
||
(0)
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Analyst/Coordinator

The vendor's system works. As far as the vendor supporting our interoperability goals goes, most of...

Oct 2020
||
(0)
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Analyst/Coordinator

The vendor's product quality is better than it used to be, but it still isn't where we want it to...

Oct 2020
||
(0)
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 or  to see details.

Nurse

The new version of Centricity Practice Solution EMR is coming. Hopefully, we will have the newest...

Oct 2020
||
(0)
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Nurse

I feel nickel-and-dimed in order to take advantage of the full package. There are a lot of things...

Oct 2020
||
(0)
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Nurse

The system is very customizable, and that is important for an organization like ours. Every time we...

Oct 2020
||
(0)
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Nurse

We can call the vendor and open a ticket. If there is someone right there on the phone that can help...

Oct 2020
||
(0)
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Nurse

In the last couple of years, I have seen a big difference in the vendor's engagement with the...

Oct 2020
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