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athenaPractice EMR Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

Research Director

aaron.gleave@klasresearch.com

 
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User Commentary

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Director

Our experience with the EMR is mixed. We are going through the migration of the new prescription...

Jun 2021
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Director

When it comes to the new prescription model, athena should plan more and do more to understand the...

Jun 2021
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Director

Right now, the system is part of our long-term plans. But there are sites that are at a certain...

Jun 2021
||
(0)
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Director

At this point, athena doesn't keep all of their promises, but they are working on that. I hope that...

Jun 2021
||
(0)
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Director

athena doesn’t provide us with much ongoing training. The training for the new prescription model...

Jun 2021
||
(0)
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Director

The integration and interoperability are definitely getting better with the current version. athena...

Jun 2021
||
(0)
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Director

The EMR is getting better. The vendor needs to focus on having an inclusive product that covers the...

Jun 2021
||
(0)
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Director

The EMR seems to be doing what it is supposed to be doing. But I look at all of our athenahealth...

May 2021
||
(0)
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Director

athenaPractice EMR is working the way that we expected it to work, and we are very happy with it....

May 2021
||
(0)
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Director

We were having problems with some of the integration, but the vendor does have an IT team working on...

May 2021
||
(0)
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Director

athenahealth is coming up with a platform for telehealth visits due to COVID-19. They stepped up for...

May 2021
||
(0)
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Director

athenahealth’s support does better with a chat session than they do over the phone. If I call in on...

May 2021
||
(0)
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Director

athenahealth released v.19, which had a few things in it, but it didn’t fix many of the things we...

May 2021
||
(0)
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Director

athenahealth has gotten much better. They do avoid nickel-and-diming now.

May 2021
||
(0)
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CMIO

We are using one of the older versions of the system, and athena has been kind enough not to sunset...

May 2021
||
(0)
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CEO/President

Initially, the EMR worked pretty well for us. On the whole, it still performs the basic functions we...

Apr 2021
||
(0)
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CEO/President

In general, healthcare IT has really trended toward more immediate access, mobile access, telehealth...

Apr 2021
||
(0)
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CEO/President

A big piece of our dissatisfaction is the patient portal. It has always been buggy. That is an...

Apr 2021
||
(0)
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CEO/President

athenaPractice EMR doesn't have as much functionality as other products. Maybe that is just our...

Apr 2021
||
(0)
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Director

We are moving from athenaPractice EMR to one integrated platform for our ambulatory and our acute...

Apr 2021
||
(0)
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Director

Some of athenahealth’s customer service was not really good. We had tons of issues with interfacing...

Apr 2021
||
(0)
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Director

athenahealth gave us telehealth integrated into the platform, but then came back and said they were...

Apr 2021
||
(0)
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Director

We really didn’t get any training from athenahealth. We did videos. Video training is not what I...

Apr 2021
||
(0)
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Director

athenaPractice EMR is very user friendly and very easy. I love the fact that we have mass...

Apr 2021
||
(0)
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CTO

The system just hasn’t changed very much in so long. The vendor is very reactive. They freak out...

Apr 2021
||
(0)
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CTO

Until I see the prices from everyone else, it is hard to decide whether I would buy athenaPractice...

Apr 2021
||
(0)
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CTO

One problem is that if we do anything custom and then call the vendor if something is messed up,...

Apr 2021
||
(0)
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CTO

The vendor did a pretty okay job on COVID-19 things. They had the ability for me to build the...

Apr 2021
||
(0)
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CTO

We want the athenahealth executives to really answer how long they are going to support Centricity....

Apr 2021
||
(0)
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CTO

It is not easy for end users to do their own reporting on things. They have to ask for something...

Apr 2021
||
(0)
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CTO

We knew the product as Centricity, but the vendor now calls it athenaPractice since they had an...

Apr 2021
||
(0)
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Manager

I have never had issues with the vendor's implementations. The training could be better if the...

Mar 2021
||
(0)
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Manager

The product works as promoted, but there are little bugs that have been around for a few years now,...

Mar 2021
||
(0)
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Manager

athenahealth doesn't have anything proactively monitoring for flags. athenahealth took a while to...

Mar 2021
||
(0)
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Manager

I just don't know what direction athenahealth is going in with their product right now. I feel like...

Mar 2021
||
(0)
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Nurse

I don't often have a reason to talk to anyone higher up, but athenahealth is always responsive.

Mar 2021
||
(0)
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Nurse

I was on the committee that selected the product. We saw several vendors' products. To me,...

Mar 2021
||
(0)
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Director

COVID-19 came in 2020, and athena gave us a customer success manager. I thought that would help us...

Mar 2021
||
(0)
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Director

We had a big call with athena where we were going over some issues that started last year. There...

Mar 2021
||
(0)
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Director

We are doing chronic care management. We are having to use methods other than athenaPractice EMR to...

Mar 2021
||
(0)
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Director

On our last upgrade, the billing functionality and the prescription functionality were not upgrades...

Mar 2021
||
(0)
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Director

Manual data exchange with our hospital only happens when we provide direct EMR access and have...

Mar 2021
||
(0)
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Director

When I am thinking about tangible outcomes, I am thinking about things like provider productivity...

Mar 2021
||
(0)
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Director

We wanted something that was going to be integrated with population health solutions, so we decided...

Mar 2021
||
(0)
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Director

athenaPractice EMR is basically the same software since we bought it many years ago. We haven't lost...

Mar 2021
||
(0)
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Director

I don't think that the way athenahealth charges us is unfair at all, but we are at the point where...

Mar 2021
||
(0)
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VP/Other Executive

athenaPractice EMR is sometimes a little bit unstable. I get kicked out of the EMR quite a bit when...

Jan 2021
||
(0)
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VP/Other Executive

Integration with other products has been challenging. Whether it is patient-reported outcomes, home...

Jan 2021
||
(0)
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 or  to see details.

VP/Other Executive

The useability could improve. athenaPractice EMR is not as intuitive as it should be. Some things I...

Jan 2021
||
(0)
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VP/Other Executive

athenahealth has had some webinar series that I joined that were helpful with some of their product...

Jan 2021
||
(0)
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VP/Other Executive

One of the better qualities of athenaPractice EMR is that it gives the customer the ability to...

Jan 2021
||
(0)
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VP/Other Executive

A challenge we have is with the patient engagement and patient portal, which is an add-on product...

Jan 2021
||
(0)
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VP/Other Executive

athenahealth doesn’t keep their promises. An example of that was a brand-new EMR that they were...

Jan 2021
||
(0)
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VP/Other Executive

Every time there is an add-on product, there is another expense. athenaPractice EMR is not an...

Jan 2021
||
(0)
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 or  to see details.

VP/Other Executive

athenahealth needs to have more competency training for staff and more training for each upgrade for...

Jan 2021
||
(0)
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CIO

The product has integrated just fine with everything we have wanted to integrate with....

Dec 2020
||
(0)
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CIO

The development tools that are available to an organization to make the product their own don’t work...

Dec 2020
||
(0)
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CIO

I have gotten a lot of attention from athena. Actually, now that Centricity is part of athena, I can...

Dec 2020
||
(0)
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Manager

I don't know whether athenaPractice EMR will be part of our long-term plans. athenahealth may be...

Nov 2020
||
(0)
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 or  to see details.

Manager

I wouldn’t say that athenahealth keeps all of their promises, but not in a bad way. That is just a...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

athenaPractice EMR is a great EMR, and I definitely think we knew what we were getting into....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

athenahealth puts out functionality that has been tested by clinical people, but until we get some...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If I had to pinpoint an issue with the ease of use, it would be that some of the newer workflows...

Nov 2020
||
(0)
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 or  to see details.

Manager

athenahealth is moving in the right direction when it comes to interoperability, but we don’t...

Nov 2020
||
(0)
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 or  to see details.

Manager

The support from athenahealth has gotten a lot better. The vendor has really improved on their...

Nov 2020
||
(0)
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 or  to see details.

Manager

One of the executives that we work with is fantastic. We do have good relationships with the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are starting to see some improvements with upgrades, but with our most recent upgrade, there...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

athenahealth keeps promises eventually. The gray area is the time it takes for new functionality to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is some ability to support patient-centered care with athena’s EMR but not always as much as...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We survived COVID-19, but the biggest gap with athena’s system is that there is no interoperability...

Nov 2020
||
(0)
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 or  to see details.

CIO

For our current business, athenaPractice EMR is the best fit. There are other solutions out there...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The solution has continued to prove itself. Its major shortcoming is its architecture. Market...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Anytime that we have needed to get to key people, the vendor has always responded. The athenahealth...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Centricity has done a good job of trying to not charge for every little thing. However, the reality...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interoperability is one of Centricity’s strengths.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Centricity is going to be around longer than people think. The vendor's executives seem to want to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We like the flexibility and customization in terms of the template development in Centricity...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don’t like that there is a constant third-party add-on to do new functionality. There are no...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is a lack of response to fix bugs and performance issues. We have had some ongoing issues that...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Right now, I would say that this solution is part of our long-term plans. I don't know that I would...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor has made great strides when it comes to their training. But I know that our EMR manager...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor's system works. As far as the vendor supporting our interoperability goals goes, most of...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor's product quality is better than it used to be, but it still isn't where we want it to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The new version of Centricity Practice Solution EMR is coming. Hopefully, we will have the newest...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I feel nickel-and-dimed in order to take advantage of the full package. There are a lot of things...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The system is very customizable, and that is important for an organization like ours. Every time we...

Oct 2020
||
(0)
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Nurse

We can call the vendor and open a ticket. If there is someone right there on the phone that can help...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

In the last couple of years, I have seen a big difference in the vendor's engagement with the...

Oct 2020
||
(0)
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 or  to see details.

Director

It is very difficult to integrate Centricity Practice Solution EMR with any other product or to...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Centricity Practice Solution EMR is going to be going away soon. It was bought by athenahealth, and...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's support is okay. It isn't excellent, but for the most part, when things come up, the...

Sep 2020
||
(0)
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 or  to see details.

Manager

Since athena has been involved, things have generally improved, especially the quality of the phone...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For athena, there is room for improvement to at least engage with us as a customer. It comes down to...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Centricity Practice Solution EMR is so flexible. We have the ability to customize any aspect of the...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really like how I can add any third-party system to Centricity Practice Solution EMR without any...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

We have had our contract for a while, and every year, we argue about it. We have gotten to the point...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

When the company was GE and still early on with Virence Health, they did not keep promises. But now...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

With the vendor, there is so much history that is negative. I am trying to get rid of the old...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Many years ago, the vendor was great. I had never seen a company that wasn't on an EMR convert their...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

The product is driving tangible outcomes only because we brought in another vendor. That has helped...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Centricity has a lot of webinars to talk about things that we can do for COVID-19. So in that sense,...

Jul 2020
||
(0)
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 or  to see details.

COO

There is certainly integration with the hospital that we need and with HIEs, and the vendor is...

Jul 2020
||
(0)
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COO

There are too many forms because the vendor gives us so much autonomy for how to build things out;...

Jul 2020
||
(0)
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COO

Outside of the Webex training and webinars that the vendor does, the regular support people and the...

Jul 2020
||
(0)
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COO

The vendor used to have an executive steering committee, and they actually did a good job with that....

Jul 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

As a network, we have started the process of doing a scan of what is going on out there. There has...

Jun 2020
||
(0)
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 or  to see details.

VP/Other Executive

I am not aware of anything specific that the vendor has offered or done in terms of COVID-19.

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have a group that has developed a lot of things within the line of patient-centered care,...

Jun 2020
||
(0)
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 or  to see details.

VP/Other Executive

We have been able to negotiate with the vendor effectively. We have even gotten conations out of the...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our recent updates were excellent. Virence Health didn’t necessarily perform those updates for us....

Jun 2020
||
(0)
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 or  to see details.

VP/Other Executive

Virence Health’s biggest connection is to the practice management side of things in reporting. The...

Jun 2020
||
(0)
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VP/Other Executive

The vendor is trying to be proactive. They have a great road map. But whether they are going to get...

Jun 2020
||
(0)
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