Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
athenaPractice EMR Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
VP/Other Executive
athenaPractice EMR is sometimes a little bit unstable. I get kicked out of the EMR quite a bit when...
Login or Create an Account to see details.
VP/Other Executive
Integration with other products has been challenging. Whether it is patient-reported outcomes, home...
Login or Create an Account to see details.
VP/Other Executive
The useability could improve. athenaPractice EMR is not as intuitive as it should be. Some things I...
Login or Create an Account to see details.
VP/Other Executive
athenahealth has had some webinar series that I joined that were helpful with some of their product...
Login or Create an Account to see details.
VP/Other Executive
One of the better qualities of athenaPractice EMR is that it gives the customer the ability to...
Login or Create an Account to see details.
VP/Other Executive
A challenge we have is with the patient engagement and patient portal, which is an add-on product...
Login or Create an Account to see details.
VP/Other Executive
athenahealth doesn’t keep their promises. An example of that was a brand-new EMR that they were...
Login or Create an Account to see details.
VP/Other Executive
Every time there is an add-on product, there is another expense. athenaPractice EMR is not an...
Login or Create an Account to see details.
VP/Other Executive
athenahealth needs to have more competency training for staff and more training for each upgrade for...
Login or Create an Account to see details.
CIO
The product has integrated just fine with everything we have wanted to integrate with....
Login or Create an Account to see details.
CIO
The development tools that are available to an organization to make the product their own don’t work...
Login or Create an Account to see details.
CIO
I have gotten a lot of attention from athena. Actually, now that Centricity is part of athena, I can...
Login or Create an Account to see details.
Manager
I don't know whether athenaPractice EMR will be part of our long-term plans. athenahealth may be...
Login or Create an Account to see details.
Manager
I wouldn’t say that athenahealth keeps all of their promises, but not in a bad way. That is just a...
Login or Create an Account to see details.
Manager
athenaPractice EMR is a great EMR, and I definitely think we knew what we were getting into....
Login or Create an Account to see details.
Manager
athenahealth puts out functionality that has been tested by clinical people, but until we get some...
Login or Create an Account to see details.
Manager
If I had to pinpoint an issue with the ease of use, it would be that some of the newer workflows...
Login or Create an Account to see details.
Manager
athenahealth is moving in the right direction when it comes to interoperability, but we don’t...
Login or Create an Account to see details.
Manager
The support from athenahealth has gotten a lot better. The vendor has really improved on their...
Login or Create an Account to see details.
Manager
One of the executives that we work with is fantastic. We do have good relationships with the...
Login or Create an Account to see details.
Manager
We are starting to see some improvements with upgrades, but with our most recent upgrade, there...
Login or Create an Account to see details.
Analyst/Coordinator
athenahealth keeps promises eventually. The gray area is the time it takes for new functionality to...
Login or Create an Account to see details.
Analyst/Coordinator
There is some ability to support patient-centered care with athena’s EMR but not always as much as...
Login or Create an Account to see details.
Analyst/Coordinator
We survived COVID-19, but the biggest gap with athena’s system is that there is no interoperability...
Login or Create an Account to see details.
CIO
For our current business, athenaPractice EMR is the best fit. There are other solutions out there...
Login or Create an Account to see details.
CIO
The solution has continued to prove itself. Its major shortcoming is its architecture. Market...
Login or Create an Account to see details.
CIO
Anytime that we have needed to get to key people, the vendor has always responded. The athenahealth...
Login or Create an Account to see details.
CIO
Centricity has done a good job of trying to not charge for every little thing. However, the reality...
Login or Create an Account to see details.
CIO
Interoperability is one of Centricity’s strengths.
Login or Create an Account to see details.
CIO
Centricity is going to be around longer than people think. The vendor's executives seem to want to...
Login or Create an Account to see details.
Director
We like the flexibility and customization in terms of the template development in Centricity...
Login or Create an Account to see details.
Director
We don’t like that there is a constant third-party add-on to do new functionality. There are no...
Login or Create an Account to see details.
Director
There is a lack of response to fix bugs and performance issues. We have had some ongoing issues that...
Login or Create an Account to see details.
Analyst/Coordinator
Right now, I would say that this solution is part of our long-term plans. I don't know that I would...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor has made great strides when it comes to their training. But I know that our EMR manager...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor's system works. As far as the vendor supporting our interoperability goals goes, most of...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor's product quality is better than it used to be, but it still isn't where we want it to...
Login or Create an Account to see details.
Nurse
The new version of Centricity Practice Solution EMR is coming. Hopefully, we will have the newest...
Login or Create an Account to see details.
Nurse
I feel nickel-and-dimed in order to take advantage of the full package. There are a lot of things...
Login or Create an Account to see details.
Nurse
The system is very customizable, and that is important for an organization like ours. Every time we...
Login or Create an Account to see details.
Nurse
We can call the vendor and open a ticket. If there is someone right there on the phone that can help...
Login or Create an Account to see details.
Nurse
In the last couple of years, I have seen a big difference in the vendor's engagement with the...
Login or Create an Account to see details.
Director
It is very difficult to integrate Centricity Practice Solution EMR with any other product or to...
Login or Create an Account to see details.
Director
Centricity Practice Solution EMR is going to be going away soon. It was bought by athenahealth, and...
Login or Create an Account to see details.
Director
The vendor's support is okay. It isn't excellent, but for the most part, when things come up, the...
Login or Create an Account to see details.
Manager
Since athena has been involved, things have generally improved, especially the quality of the phone...
Login or Create an Account to see details.
Manager
For athena, there is room for improvement to at least engage with us as a customer. It comes down to...
Login or Create an Account to see details.
Manager
Centricity Practice Solution EMR is so flexible. We have the ability to customize any aspect of the...
Login or Create an Account to see details.
Manager
I really like how I can add any third-party system to Centricity Practice Solution EMR without any...
Login or Create an Account to see details.
COO
We have had our contract for a while, and every year, we argue about it. We have gotten to the point...
Login or Create an Account to see details.
COO
When the company was GE and still early on with Virence Health, they did not keep promises. But now...
Login or Create an Account to see details.
COO
With the vendor, there is so much history that is negative. I am trying to get rid of the old...
Login or Create an Account to see details.
COO
Many years ago, the vendor was great. I had never seen a company that wasn't on an EMR convert their...
Login or Create an Account to see details.
COO
The product is driving tangible outcomes only because we brought in another vendor. That has helped...
Login or Create an Account to see details.
COO
Centricity has a lot of webinars to talk about things that we can do for COVID-19. So in that sense,...
Login or Create an Account to see details.
COO
There is certainly integration with the hospital that we need and with HIEs, and the vendor is...
Login or Create an Account to see details.
COO
There are too many forms because the vendor gives us so much autonomy for how to build things out;...
Login or Create an Account to see details.
COO
Outside of the Webex training and webinars that the vendor does, the regular support people and the...
Login or Create an Account to see details.
COO
The vendor used to have an executive steering committee, and they actually did a good job with that....
Login or Create an Account to see details.
VP/Other Executive
As a network, we have started the process of doing a scan of what is going on out there. There has...
Login or Create an Account to see details.
VP/Other Executive
I am not aware of anything specific that the vendor has offered or done in terms of COVID-19.
Login or Create an Account to see details.
VP/Other Executive
We have a group that has developed a lot of things within the line of patient-centered care,...
Login or Create an Account to see details.
VP/Other Executive
We have been able to negotiate with the vendor effectively. We have even gotten conations out of the...
Login or Create an Account to see details.
VP/Other Executive
Our recent updates were excellent. Virence Health didn’t necessarily perform those updates for us....
Login or Create an Account to see details.
VP/Other Executive
Virence Health’s biggest connection is to the practice management side of things in reporting. The...
Login or Create an Account to see details.
VP/Other Executive
The vendor is trying to be proactive. They have a great road map. But whether they are going to get...
Login or Create an Account to see details.
Physician
Most of our training comes from in-house options, and the vendor doesn’t really help with the...
Login or Create an Account to see details.
Physician
The system generally achieves what the vendor promotes, but the system isn’t quite as illustrious as...
Login or Create an Account to see details.
Physician
I have a large document of complaints about the product. There are some structural limitations in...
Login or Create an Account to see details.
Physician
A lot of things changed when Centricity was bought. The vendor executive involvement has...
Login or Create an Account to see details.
Physician
We are using the system every day and taking care of people with it, but the rate of change is slow,...
Login or Create an Account to see details.
Physician
We have ongoing fees, but there are no charges when we change the system. The system isn’t the most...
Login or Create an Account to see details.
Physician
Organizationally, Virence Health’s system is part of our long-term plans, but I am trying to...
Login or Create an Account to see details.
Physician
I would not buy the system again. The vendor hasn’t kept their promises. They said that they would...
Login or Create an Account to see details.
Physician
We do have a pretty good contact person who helps us to accelerate things. But the support is kind...
Login or Create an Account to see details.
Physician
From time to time, we have been able to get to the top of things. I am usually pretty satisfied when...
Login or Create an Account to see details.
Physician
Virence Health has some resources on their website, and there are some changes to the forms....
Login or Create an Account to see details.
Physician
The system has become problematic. There are a lot of features that should be part of a modern EMR...
Login or Create an Account to see details.
Physician
Our EMR really needs something like athenaCommunicator. Virence Health is aware of that, and our...
Login or Create an Account to see details.
Physician
The vendor has been preoccupied with the merger, and there is a lot of turnover and reassignments...
Login or Create an Account to see details.
Physician
I have been very excited by the vendor's integration product. There are a lot of different people...
Login or Create an Account to see details.
Physician
The vendor is not necessarily good at being proactive, but they are good at responding well to our requests....
Login or Create an Account to see details.
Physician
Our forecasted satisfaction really depends on whether the vendor fulfills their promises with the...
Login or Create an Account to see details.
Director
Virence Health sends out daily emails to update the list of terms for the product. The vendor...
Login or Create an Account to see details.
Director
We have a ton of integration with Centricity Practice Solution EMR. The system stands out because it...
Login or Create an Account to see details.
Director
The only issue that we have with athenahealth is that we don't know what the future looks like for...
Login or Create an Account to see details.
Director
The registration piece needs to be updated. The user interface seems to be outdated. It is not...
Login or Create an Account to see details.
VP/Other Executive
The change in response time and helpfulness of support over the last year is remarkable. However,...
Login or Create an Account to see details.
Director
Centricity Practice Solution EMR has good functionality. I am looking forward to v.20 for the next...
Login or Create an Account to see details.
Director
If I could make any changes to Centricity Practice Solution EMR, I would update the workflow to make...
Login or Create an Account to see details.
Director
What I like about Centricity Practice Solution EMR is the comprehensiveness of the system. Virence...
Login or Create an Account to see details.
Manager
Things with the solution are basically the same. They are no better or worse than before. The vendor...
Login or Create an Account to see details.
Manager
The system is pretty user friendly. The vendor is trying to step up their game all the way across...
Login or Create an Account to see details.
Director
Virence Health does a good job of not overpromising. There are some things about the product that...
Login or Create an Account to see details.
Director
The implementation was not the best. Everything was a blur. There was a problem, and it was hard to...
Login or Create an Account to see details.
Director
Virence Health has a wonderful trainer who is just amazing. That person is doing a really good job,...
Login or Create an Account to see details.
Director
The system has always been pretty easy for the end users. We have medical students coming in, and...
Login or Create an Account to see details.
Director
Virence Health’s medication process for every version is terrible. The whole refill process has been...
Login or Create an Account to see details.
Director
The support has really improved because of the person that Virence Health assigned to us. There has...
Login or Create an Account to see details.
Director
If I am counting everybody on the executive team, I definitely hear from the executives even if I...
Login or Create an Account to see details.
Director
We operate on a shoestring, so we always want more for our money. People don’t like EMRs. I would...
Login or Create an Account to see details.
Related Reports View All Reports
Featured Report
Preferences
Related Blogs
Who Is in Control of EHR Satisfaction?
What CMIOs Can Get Out of the Arch Collaborative
Notes from the Arch Collaborative Summit - EHR Success on a Small Budget
Building IT-Clinician Relationships through Effective Rounding
Notes from the Arch Collaborative: EHR Challenges in 3 Different Facility Types