Commentary Summary
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User Commentary
Functionality and Upgrades
The system is highly customizable, but its basic structure and user interface haven't been...
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Interfacing and Integration
As we were going through our evaluation process, there were some problems that came up with our user...
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Relationship
There are features that other vendors in the industry offer that aren't available in athenahealth's...
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Service and Support
athenahealth's support and training materials leave much to be desired.
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Functionality and Upgrades
The solution is highly customizable. We essentially have full control over it, and we are able to...
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Interfacing and Integration
I like that we can connect our own third-party systems to athenaPractice EMR. If we want to bring in...
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Functionality and Upgrades
athenahealth rolled out an upgrade for the system that was actually a significant downgrade. There...
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Future Outlook
athenahealth should increase their development budget for their legacy product. They are lacking in...
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Functionality and Upgrades
I think athenahealth intends to eventually sunset athenaPractice EMR and move everyone to their...
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Interfacing and Integration
Integration with athenahealth is a challenge. A lot of new vendors in different spaces have more...
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Functionality and Upgrades
athenaPractice EMR is a pretty clean EMR in terms of things being intuitively named and placed...
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Functionality and Upgrades
The reporting technology in athenaPractice EMR is very cumbersome and clunky, although a lot of the...
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Functionality and Upgrades
The solution is very easy to use. There is always something better that the vendor could do, though,...
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Relationship
We have had the product for a long time, and we have invested a lot of money in it. It helps that we...
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Technology
athenaPractice EMR is customizable, so it is not a very cookie-cutter product. Some people may say...
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Functionality and Upgrades
The system is pretty easy and user friendly. athenahealth has gotten better at achieving that for...
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Implementation and Training
athenahealth is doing a good job with training. They have definitely improved from what the former...
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Future Outlook
athenahealth does different things in terms of product promotion or bringing on enhancements. There...
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Lessons Learned
We had an upgrade that athenahealth screwed up, so they had to redo the upgrade shortly after....
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Interfacing and Integration
We haven't found a good portal to interact with athenaPractice EMR. That has probably been the...
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Service and Support
athenahealth could improve their customer support.
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Service and Support
I would not buy solutions from athenahealth again because they do not have good customer support. If...
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Functionality and Upgrades
Every time we have done an upgrade, things have not gone well, and it seems like we are sliding...
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Functionality and Upgrades
We can do inquiries, but in order to have good outcome reports on athenahealth's system, we would...
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Service and Support
The support people often take a lot longer than we would like them to. In a perfect world, we would...
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Functionality and Upgrades
Things have improved now that we have a better customer service person who meets with us, but the...
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Interfacing and Integration
Most of our new physicians are coming from a different vendor's EMR. The physicians say they wish...
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Relationship
I couldn’t name the head of athenahealth, and we have been with the vendor for a long time. Also,...
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Future Outlook
We spend a lot of money on athenaPractice EMR. It isn't a terrible product, but a year from now, we...
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Relationship
athenaPractice EMR has been bought out many times, and we have been through many transitions. The...
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Functionality and Upgrades
Recently, athenahealth has really been working on making some improvements to athenaPractice EMR,...
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Interfacing and Integration
I think athenahealth will support anybody’s integration goals if that customer pays for every piece...
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Service and Support
athenahealth has been providing access to upper-level management, especially since the...
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ROI / Cost
I don't know whether the pricing is unfair or too high or too low, but for what we pay for...
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Functionality and Upgrades
There are a lot of upgrades, and that is hard for clinics to manage. A lot of updates are driven by...
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Relationship
athenahealth is very responsive. Their support has improved 100% compared to what it used to be. The...
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ROI / Cost
athenahealth has definitely added additional fees, especially when GPS came along; that had a new fee....
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Technology
The vendor is behind the times with their technology, and they are using a third-party patient...
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Implementation and Training
The vendor has really pushed training. They have tried to get information out to the customers. I...
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ROI / Cost
Our real unhappiness is with the vendor's medication management module. Because of government...
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Relationship
athenahealth hasn't kept their promises. I would encourage the vendor to be honest with their...
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Functionality and Upgrades
The medication management module has a quick list for helping users choose medications, and that...
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Functionality and Upgrades
Some of the things feel really outdated; it seems like the vendor hasn't really been putting in a...
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Relationship
Before the system was athenaPractice software, the vendor kept promising that they were coming out...
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Functionality and Upgrades
The system is just not easy to use. The vendor could make a small click or navigation from here to...
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Service and Support
The vendor is pretty good about notifying anyone if there is an outage.
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Functionality and Upgrades
I am not satisfied because there are certain things that we can’t have that we need in healthcare...
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Functionality and Upgrades
One issue is that CCC diagnoses are not coming in for a provider’s view right in front of them. The...
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Relationship
When the product was brought under athenahealth, the transition was seamless. However, we didn't...
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Functionality and Upgrades
The system's analytics and reporting functions are difficult to use. Those are the top things that...
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Interfacing and Integration
Making the system interoperable is a big deal. We want to be able to easily send office visits to...
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Service and Support
The vendor's support people are trying hard, but the product is outdated and doesn't meet our...
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Interfacing and Integration
We have products internally that athenaPractice EMR integrates with, and that integration does okay...
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Relationship
Especially recently, athenahealth has been pretty good about being proactive. I don't always like...
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Win/Loss - Why they were selected (by current clients)
athenaPractice EMR is a pretty flexible product. We bought the software because it is highly...
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Technology
athenaPractice EMR is not cloud based, but everything is now cloud based. At the same time, systems...
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Functionality and Upgrades
The software has improved a bit recently, but the basic functionality still has errors that cause...
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ROI / Cost
When we do an upgrade, it isn't super expensive, but it does cost money. The charge is not...
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Relationship
I am not a big fan of how athenahealth doesn’t go super far out on their product timelines. They...
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Functionality and Upgrades
I like the customizability and control that the user has with athenaPractice EMR.
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Functionality and Upgrades
In the last year, we have had to upgrade the medication module in athenaPractice EMR to a new...
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Functionality and Upgrades
We were hoping for some wraparound tools. For example, athenaCommunicator exists for the...
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Relationship
In general, athenaPractice EMR has been okay for us. I heard there were some challenges with the...
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Future Outlook
We are going to be off athenaPractice EMR in a year. We haven't finalized anything yet, but that is...
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Functionality and Upgrades
The product has an accessible back end, so we can do our own reporting, whereas I think a lot of...
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Implementation and Training
One of the recent upgrades the vendor put in place was not functioning well, but they went live with...
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Future Outlook
athenahealth is not really investing in the product anymore. Everything has suffered because,...
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