athenaPractice EMR
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Manager

I don't know whether the pricing is unfair or too high or too low, but for what we pay for...

Jun 2022
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Manager

There are a lot of upgrades, and that is hard for clinics to manage. A lot of updates are driven by...

Jun 2022
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Manager

athenahealth is very responsive. Their support has improved 100% compared to what it used to be. The...

Jun 2022
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Manager

athenahealth has definitely added additional fees, especially when GPS came along; that had a new fee....

Jun 2022
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Manager

The vendor is behind the times with their technology, and they are using a third-party patient...

Jun 2022
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Manager

The vendor has really pushed training. They have tried to get information out to the customers. I...

Jun 2022
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Manager

Our real unhappiness is with the vendor's medication management module. Because of government...

Jun 2022
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Manager

athenahealth hasn't kept their promises. I would encourage the vendor to be honest with their...

Jun 2022
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Manager

The medication management module has a quick list for helping users choose medications, and that...

Jun 2022
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Manager

Some of the things feel really outdated; it seems like the vendor hasn't really been putting in a...

Jun 2022
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Manager

Before the system was athenaPractice software, the vendor kept promising that they were coming out...

Jun 2022
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Manager

The system is just not easy to use. The vendor could make a small click or navigation from here to...

Jun 2022
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Manager

The vendor is pretty good about notifying anyone if there is an outage.

Jun 2022
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Manager

I am not satisfied because there are certain things that we can’t have that we need in healthcare...

May 2022
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Manager

One issue is that CCC diagnoses are not coming in for a provider’s view right in front of them. The...

May 2022
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Director

When the product was brought under athenahealth, the transition was seamless. However, we didn't...

Mar 2022
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Director

The system's analytics and reporting functions are difficult to use. Those are the top things that...

Mar 2022
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Director

Making the system interoperable is a big deal. We want to be able to easily send office visits to...

Mar 2022
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Director

The vendor's support people are trying hard, but the product is outdated and doesn't meet our...

Mar 2022
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Manager

We have products internally that athenaPractice EMR integrates with, and that integration does okay...

Mar 2022
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Manager

Especially recently, athenahealth has been pretty good about being proactive. I don't always like...

Mar 2022
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Manager

athenaPractice EMR is a pretty flexible product. We bought the software because it is highly...

Mar 2022
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Manager

athenaPractice EMR is not cloud based, but everything is now cloud based. At the same time, systems...

Mar 2022
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Manager

The software has improved a bit recently, but the basic functionality still has errors that cause...

Mar 2022
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Manager

When we do an upgrade, it isn't super expensive, but it does cost money. The charge is not...

Mar 2022
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CIO

I am not a big fan of how athenahealth doesn’t go super far out on their product timelines. They...

Feb 2022
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CIO

I like the customizability and control that the user has with athenaPractice EMR.

Feb 2022
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CIO

In the last year, we have had to upgrade the medication module in athenaPractice EMR to a new...

Feb 2022
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CIO

We were hoping for some wraparound tools. For example, athenaCommunicator exists for the...

Feb 2022
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CIO

In general, athenaPractice EMR has been okay for us. I heard there were some challenges with the...

Feb 2022
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VP/Other Executive

We are going to be off athenaPractice EMR in a year. We haven't finalized anything yet, but that is...

Jan 2022
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VP/Other Executive

The product has an accessible back end, so we can do our own reporting, whereas I think a lot of...

Jan 2022
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VP/Other Executive

One of the recent upgrades the vendor put in place was not functioning well, but they went live with...

Jan 2022
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VP/Other Executive

athenahealth is not really investing in the product anymore. Everything has suffered because,...

Jan 2022
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Director

athenahealth works with us to develop specific training materials for any components we put into place....

Jan 2022
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Director

We do not have good integration between our system and other platforms in our area, so we rely...

Jan 2022
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Director

It takes a long time to get feedback or resolution on a lot of our tickets.

Jan 2022
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Director

athenahealth has an opportunity around the nimbleness of new enhancements coming out. I would like...

Jan 2022
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CEO/President

The system has stayed more or less the same since I last spoke with KLAS. The vendor didn't really...

Jan 2022
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CEO/President

It is my understanding that the system is going to be phased out in the next few years, so then we...

Jan 2022
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CEO/President

When we are negotiating terms with the vendor, we have pretty good access to their executives. We...

Jan 2022
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VP/Other Executive

athenahealth moved to a new medication management module this year, and that was extremely painful...

Jan 2022
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VP/Other Executive

We were on paper previously, so the strength of the system is the ability to capture discrete data...

Jan 2022
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VP/Other Executive

We are switching from athenahealth's EHR due to the limited development. Our concern around the...

Jan 2022
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Analyst/Coordinator

The type of billing that our organization does couldn't be accommodated by the core product. We had...

Nov 2021
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Analyst/Coordinator

Since we have had the product for so long, we are comfortable with it. It is a good system.

Nov 2021
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Analyst/Coordinator

The product’s reporting functionality is the biggest thing that needs improvement. We need other...

Nov 2021
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Analyst/Coordinator

We opted to go the less expensive route, so we didn’t integrate athena’s EMR with their PM. We are...

Nov 2021
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CIO

The system is the broad support for a lot of specialties. The forms building has gotten better, but...

Sep 2021
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CIO

The vendor does well in supporting our HL7 and FHIR standards. The system allows us to integrate...

Sep 2021
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CIO

The system is limited in that its architecture is old and client server based. The technical...

Sep 2021
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CIO

The overall product quality is good and has improved with the athenahealth acquisition.

Sep 2021
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Manager

athenahealth said they had to change the way we prescribe medications according to the government...

Sep 2021
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Manager

The system does a pretty good job of reporting our quality measures.

Sep 2021
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Manager

We wouldn't purchase athenahealth's EMR anymore because they were bought out. They are now trying to...

Sep 2021
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VP/Other Executive

We have been athenahealth customers for a long time. athenaPractice EMR has stood the test of time...

Sep 2021
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VP/Other Executive

There are still some core deficiencies with athenaPractice EMR when it comes to usability,...

Sep 2021
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Director

athena has incorporated new policies for medical management in their software that is cloud based. I...

Aug 2021
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Director

I would like the ability to customize within a certain range in athenaPractice EMR. I would like the...

Aug 2021
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Director

athena needs to be more inclusive and not require so many third-party vendors. I have several...

Aug 2021
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Manager

athenaPractice EMR works well with another vendor's patient portal.

Aug 2021
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Manager

We would like athenahealth to minimize the number of clicks. There are always several clicks to get...

Aug 2021
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Manager

I do the training for athenaPractice EMR, and it is very easy to learn. The system is very...

Aug 2021
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Manager

We can report appropriately when something comes up or the system does something weird. We contact...

Aug 2021
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Manager

athenaPractice EMR supports patient-centered care very well. The system identifies what items or...

Aug 2021
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VP/Other Executive

When our vendor was still GE Healthcare, they had a long-term plan. When they changed to...

Aug 2021
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VP/Other Executive

We work with another firm to provide service and training for GE Healthcare and athenahealth...

Aug 2021
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VP/Other Executive

I might recommend athenahealth to others if they were in a stage where the product might be useful,...

Aug 2021
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VP/Other Executive

The outcomes that we get from the system are more driven by what we can get from our population...

Aug 2021
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Director

athenaPractice EMR is an older product and is hosted on premises or by a third party. It has...

Aug 2021
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Director

From a service perspective, using this solution has been the best experience that we have had with...

Jul 2021
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Director

We want to know how the vendor can adjust now that so many different technologies have come together...

Jul 2021
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Director

Patient engagement and patient portal experiences are critical parts of patient-centered care. The...

Jul 2021
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Director

I see that athenahealth is trying, but when it comes to third-party applications, there is no...

Jul 2021
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Director

I would like to see athenahealth clear up communications and reassurance around what their plans...

Jul 2021
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Director

We are researching other vendors right now. If I were making the decision, I would not go forward...

Jul 2021
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CEO/President

I can’t imagine anybody buying athenaPractice EMR. athena would give a 1% endorsement to...

Jul 2021
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CEO/President

The end user implementation makes an enormous difference. Our implementation was years ago, and it...

Jul 2021
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CEO/President

There is zero progress on replacing athenaPractice EMR because of some internal issues we are...

Jul 2021
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Manager

Lately, I have been questioning our return on investment with athenaPractice EMR. We have quite a...

Jul 2021
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Manager

The information I wish I had in hindsight for implementing athenaPractice EMR is that we should have...

Jul 2021
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Manager

I do not have a problem with athenaPractice EMR. I know its capabilities and what it does. athena is...

Jul 2021
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Manager

We don’t deal with athena directly. We go through a VAR for all our support, and I often have issues...

Jul 2021
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Manager

Training is the main downfall with athenaPractice EMR. They mainly do web training, and that is not...

Jul 2021
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Manager

athenaPractice EMR offers everything we really need around integration, but the training is lacking...

Jul 2021
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Manager

athena is enhancing the product, and they offer everything we need to provide good patient care, but...

Jul 2021
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Manager

We are considering whether athenaPractice EMR is still part of our long-term plans. With the GE...

Jul 2021
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Manager

The integration between the clinical and billing sides of the product works well. The reporting is...

Jul 2021
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Manager

athenaPractice EMR needs a total rewrite. The product is inherently very old and needs a...

Jul 2021
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Analyst/Coordinator

athenahealth could help us by employing an implementation or training team that actually had...

Jul 2021
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Analyst/Coordinator

I have gotten to be friends with all of the athenahealth people I have worked with over the years,...

Jul 2021
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Analyst/Coordinator

athenahealth's main strength is their proactive service in regard to regulatory deadlines and...

Jul 2021
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Analyst/Coordinator

I have questions about the long-term viability of the product. The product has gone through...

Jun 2021
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Analyst/Coordinator

athena could put more effort into the product's ease of use. I have heard from new providers who...

Jun 2021
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