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User Commentary
I don't know whether the pricing is unfair or too high or too low, but for what we pay for...
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There are a lot of upgrades, and that is hard for clinics to manage. A lot of updates are driven by...
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athenahealth is very responsive. Their support has improved 100% compared to what it used to be. The...
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athenahealth has definitely added additional fees, especially when GPS came along; that had a new fee....
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The vendor is behind the times with their technology, and they are using a third-party patient...
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The vendor has really pushed training. They have tried to get information out to the customers. I...
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Our real unhappiness is with the vendor's medication management module. Because of government...
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athenahealth hasn't kept their promises. I would encourage the vendor to be honest with their...
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The medication management module has a quick list for helping users choose medications, and that...
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Some of the things feel really outdated; it seems like the vendor hasn't really been putting in a...
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Before the system was athenaPractice software, the vendor kept promising that they were coming out...
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The system is just not easy to use. The vendor could make a small click or navigation from here to...
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The vendor is pretty good about notifying anyone if there is an outage.
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I am not satisfied because there are certain things that we can’t have that we need in healthcare...
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One issue is that CCC diagnoses are not coming in for a provider’s view right in front of them. The...
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When the product was brought under athenahealth, the transition was seamless. However, we didn't...
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The system's analytics and reporting functions are difficult to use. Those are the top things that...
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Making the system interoperable is a big deal. We want to be able to easily send office visits to...
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The vendor's support people are trying hard, but the product is outdated and doesn't meet our...
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We have products internally that athenaPractice EMR integrates with, and that integration does okay...
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Especially recently, athenahealth has been pretty good about being proactive. I don't always like...
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athenaPractice EMR is a pretty flexible product. We bought the software because it is highly...
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athenaPractice EMR is not cloud based, but everything is now cloud based. At the same time, systems...
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The software has improved a bit recently, but the basic functionality still has errors that cause...
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When we do an upgrade, it isn't super expensive, but it does cost money. The charge is not...
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I am not a big fan of how athenahealth doesn’t go super far out on their product timelines. They...
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I like the customizability and control that the user has with athenaPractice EMR.
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In the last year, we have had to upgrade the medication module in athenaPractice EMR to a new...
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We were hoping for some wraparound tools. For example, athenaCommunicator exists for the...
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In general, athenaPractice EMR has been okay for us. I heard there were some challenges with the...
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We are going to be off athenaPractice EMR in a year. We haven't finalized anything yet, but that is...
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The product has an accessible back end, so we can do our own reporting, whereas I think a lot of...
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One of the recent upgrades the vendor put in place was not functioning well, but they went live with...
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athenahealth is not really investing in the product anymore. Everything has suffered because,...
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athenahealth works with us to develop specific training materials for any components we put into place....
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We do not have good integration between our system and other platforms in our area, so we rely...
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It takes a long time to get feedback or resolution on a lot of our tickets.
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athenahealth has an opportunity around the nimbleness of new enhancements coming out. I would like...
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The system has stayed more or less the same since I last spoke with KLAS. The vendor didn't really...
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It is my understanding that the system is going to be phased out in the next few years, so then we...
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When we are negotiating terms with the vendor, we have pretty good access to their executives. We...
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athenahealth moved to a new medication management module this year, and that was extremely painful...
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We were on paper previously, so the strength of the system is the ability to capture discrete data...
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We are switching from athenahealth's EHR due to the limited development. Our concern around the...
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The type of billing that our organization does couldn't be accommodated by the core product. We had...
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Since we have had the product for so long, we are comfortable with it. It is a good system.
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The product’s reporting functionality is the biggest thing that needs improvement. We need other...
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We opted to go the less expensive route, so we didn’t integrate athena’s EMR with their PM. We are...
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The system is the broad support for a lot of specialties. The forms building has gotten better, but...
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The vendor does well in supporting our HL7 and FHIR standards. The system allows us to integrate...
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The system is limited in that its architecture is old and client server based. The technical...
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The overall product quality is good and has improved with the athenahealth acquisition.
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athenahealth said they had to change the way we prescribe medications according to the government...
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The system does a pretty good job of reporting our quality measures.
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We wouldn't purchase athenahealth's EMR anymore because they were bought out. They are now trying to...
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We have been athenahealth customers for a long time. athenaPractice EMR has stood the test of time...
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There are still some core deficiencies with athenaPractice EMR when it comes to usability,...
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athena has incorporated new policies for medical management in their software that is cloud based. I...
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I would like the ability to customize within a certain range in athenaPractice EMR. I would like the...
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athena needs to be more inclusive and not require so many third-party vendors. I have several...
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athenaPractice EMR works well with another vendor's patient portal.
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We would like athenahealth to minimize the number of clicks. There are always several clicks to get...
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I do the training for athenaPractice EMR, and it is very easy to learn. The system is very...
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We can report appropriately when something comes up or the system does something weird. We contact...
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athenaPractice EMR supports patient-centered care very well. The system identifies what items or...
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When our vendor was still GE Healthcare, they had a long-term plan. When they changed to...
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We work with another firm to provide service and training for GE Healthcare and athenahealth...
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I might recommend athenahealth to others if they were in a stage where the product might be useful,...
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The outcomes that we get from the system are more driven by what we can get from our population...
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athenaPractice EMR is an older product and is hosted on premises or by a third party. It has...
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From a service perspective, using this solution has been the best experience that we have had with...
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We want to know how the vendor can adjust now that so many different technologies have come together...
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Patient engagement and patient portal experiences are critical parts of patient-centered care. The...
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I see that athenahealth is trying, but when it comes to third-party applications, there is no...
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I would like to see athenahealth clear up communications and reassurance around what their plans...
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We are researching other vendors right now. If I were making the decision, I would not go forward...
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I can’t imagine anybody buying athenaPractice EMR. athena would give a 1% endorsement to...
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The end user implementation makes an enormous difference. Our implementation was years ago, and it...
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There is zero progress on replacing athenaPractice EMR because of some internal issues we are...
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Lately, I have been questioning our return on investment with athenaPractice EMR. We have quite a...
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The information I wish I had in hindsight for implementing athenaPractice EMR is that we should have...
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I do not have a problem with athenaPractice EMR. I know its capabilities and what it does. athena is...
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We don’t deal with athena directly. We go through a VAR for all our support, and I often have issues...
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Training is the main downfall with athenaPractice EMR. They mainly do web training, and that is not...
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athenaPractice EMR offers everything we really need around integration, but the training is lacking...
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athena is enhancing the product, and they offer everything we need to provide good patient care, but...
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We are considering whether athenaPractice EMR is still part of our long-term plans. With the GE...
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The integration between the clinical and billing sides of the product works well. The reporting is...
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athenaPractice EMR needs a total rewrite. The product is inherently very old and needs a...
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athenahealth could help us by employing an implementation or training team that actually had...
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I have gotten to be friends with all of the athenahealth people I have worked with over the years,...
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athenahealth's main strength is their proactive service in regard to regulatory deadlines and...
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I have questions about the long-term viability of the product. The product has gone through...
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athena could put more effort into the product's ease of use. I have heard from new providers who...
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