athenaPractice EMR Comments

 

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Current Time Inside Cache Tag Helper: 11/28/2020 12:57:31 PM and Model.EvProductId = 547

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Manager

Other Observations & Comments

I don't know whether athenaPractice EMR will be part of our long-term plans. athenahealth may be...

Nov 2020
 Helpful

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Manager

Service and Support

I wouldn’t say that athenahealth keeps all of their promises, but not in a bad way. That is just a...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

athenaPractice EMR is a great EMR, and I definitely think we knew what we were getting into....

Nov 2020
 Helpful

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Manager

Other Observations & Comments

athenahealth puts out functionality that has been tested by clinical people, but until we get some...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

If I had to pinpoint an issue with the ease of use, it would be that some of the newer workflows...

Nov 2020
 Helpful

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Manager

Other Observations & Comments

athenahealth is moving in the right direction when it comes to interoperability, but we don’t...

Nov 2020
 Helpful

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Manager

Service and Support

The support from athenahealth has gotten a lot better. The vendor has really improved on their...

Nov 2020
 Helpful

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Manager

Relationship

One of the executives that we work with is fantastic. We do have good relationships with the...

Nov 2020
 Helpful

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Manager

Other Observations & Comments

We are starting to see some improvements with upgrades, but with our most recent upgrade, there...

Nov 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

athenahealth keeps promises eventually. The gray area is the time it takes for new functionality to...

Nov 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

There is some ability to support patient-centered care with athena’s EMR but not always as much as...

Nov 2020
 Helpful

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Analyst/Coordinator

Technology

We survived COVID-19, but the biggest gap with athena’s system is that there is no interoperability...

Nov 2020
 Helpful

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CIO

Future Outlook

For our current business, athenaPractice EMR is the best fit. There are other solutions out there...

Oct 2020
 Helpful

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CIO

Lessons Learned

The solution has continued to prove itself. Its major shortcoming is its architecture. Market...

Oct 2020
 Helpful

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CIO

Relationship

Anytime that we have needed to get to key people, the vendor has always responded. The athenahealth...

Oct 2020
 Helpful

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CIO

ROI / Cost (care and feeding)

Centricity has done a good job of trying to not charge for every little thing. However, the reality...

Oct 2020
 Helpful

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CIO

Interfacing and Integration

Interoperability is one of Centricity’s strengths.

Oct 2020
 Helpful

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CIO

Other Observations & Comments

Centricity is going to be around longer than people think. The vendor's executives seem to want to...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

We like the flexibility and customization in terms of the template development in Centricity...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

We don’t like that there is a constant third-party add-on to do new functionality. There are no...

Oct 2020
 Helpful

 or  to see details.

Director

Service and Support

There is a lack of response to fix bugs and performance issues. We have had some ongoing issues that...

Oct 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Right now, I would say that this solution is part of our long-term plans. I don't know that I would...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The vendor has made great strides when it comes to their training. But I know that our EMR manager...

Oct 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

The vendor's system works. As far as the vendor supporting our interoperability goals goes, most of...

Oct 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The vendor's product quality is better than it used to be, but it still isn't where we want it to...

Oct 2020
 Helpful

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Nurse

Functionality and Upgrades

The new version of Centricity Practice Solution EMR is coming. Hopefully, we will have the newest...

Oct 2020
 Helpful

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Nurse

ROI / Cost (care and feeding)

I feel nickel-and-dimed in order to take advantage of the full package. There are a lot of things...

Oct 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

The system is very customizable, and that is important for an organization like ours. Every time we...

Oct 2020
 Helpful

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Nurse

Service and Support

We can call the vendor and open a ticket. If there is someone right there on the phone that can help...

Oct 2020
 Helpful

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Nurse

Relationship

In the last couple of years, I have seen a big difference in the vendor's engagement with the...

Oct 2020
 Helpful

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Director

Interfacing and Integration

It is very difficult to integrate Centricity Practice Solution EMR with any other product or to...

Sep 2020
 Helpful

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Director

Technology

Centricity Practice Solution EMR is going to be going away soon. It was bought by athenahealth, and...

Sep 2020
 Helpful

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Director

Lessons Learned

The vendor's support is okay. It isn't excellent, but for the most part, when things come up, the...

Sep 2020
 Helpful

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Manager

Service and Support

Since athena has been involved, things have generally improved, especially the quality of the phone...

Aug 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

For athena, there is room for improvement to at least engage with us as a customer. It comes down to...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

Centricity Practice Solution EMR is so flexible. We have the ability to customize any aspect of the...

Jul 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

I really like how I can add any third-party system to Centricity Practice Solution EMR without any...

Jul 2020
 Helpful

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COO

Relationship

We have had our contract for a while, and every year, we argue about it. We have gotten to the point...

Jul 2020
 Helpful

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COO

Functionality and Upgrades

When the company was GE and still early on with Virence Health, they did not keep promises. But now...

Jul 2020
 Helpful

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COO

Relationship

With the vendor, there is so much history that is negative. I am trying to get rid of the old...

Jul 2020
 Helpful

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COO

Future Outlook

Many years ago, the vendor was great. I had never seen a company that wasn't on an EMR convert their...

Jul 2020
 Helpful

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COO

Lessons Learned

The product is driving tangible outcomes only because we brought in another vendor. That has helped...

Jul 2020
 Helpful

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COO

Service and Support

Centricity has a lot of webinars to talk about things that we can do for COVID-19. So in that sense,...

Jul 2020
 Helpful

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COO

ROI / Cost (care and feeding)

There is certainly integration with the hospital that we need and with HIEs, and the vendor is...

Jul 2020
 Helpful

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COO

Functionality and Upgrades

There are too many forms because the vendor gives us so much autonomy for how to build things out;...

Jul 2020
 Helpful

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COO

Service and Support

Outside of the Webex training and webinars that the vendor does, the regular support people and the...

Jul 2020
 Helpful

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COO

Relationship

The vendor used to have an executive steering committee, and they actually did a good job with that....

Jul 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

As a network, we have started the process of doing a scan of what is going on out there. There has...

Jun 2020
 Helpful

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VP/Other Executive

Service and Support

I am not aware of anything specific that the vendor has offered or done in terms of COVID-19.

Jun 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We have a group that has developed a lot of things within the line of patient-centered care,...

Jun 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

We have been able to negotiate with the vendor effectively. We have even gotten conations out of the...

Jun 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Our recent updates were excellent. Virence Health didn’t necessarily perform those updates for us....

Jun 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

Virence Health’s biggest connection is to the practice management side of things in reporting. The...

Jun 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

The vendor is trying to be proactive. They have a great road map. But whether they are going to get...

Jun 2020
 Helpful

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Physician

Implementation and Training

Most of our training comes from in-house options, and the vendor doesn’t really help with the...

May 2020
 Helpful

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Physician

Other Observations & Comments

The system generally achieves what the vendor promotes, but the system isn’t quite as illustrious as...

May 2020
 Helpful

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Physician

Functionality and Upgrades

I have a large document of complaints about the product. There are some structural limitations in...

May 2020
 Helpful

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Physician

Relationship

A lot of things changed when Centricity was bought. The vendor executive involvement has...

May 2020
 Helpful

 or  to see details.

Physician

Technology

We are using the system every day and taking care of people with it, but the rate of change is slow,...

May 2020
 Helpful

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Physician

ROI / Cost (care and feeding)

We have ongoing fees, but there are no charges when we change the system. The system isn’t the most...

May 2020
 Helpful

 or  to see details.

Physician

Other Observations & Comments

Organizationally, Virence Health’s system is part of our long-term plans, but I am trying to...

May 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

I would not buy the system again. The vendor hasn’t kept their promises. They said that they would...

May 2020
 Helpful

 or  to see details.

Physician

Service and Support

We do have a pretty good contact person who helps us to accelerate things. But the support is kind...

May 2020
 Helpful

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Physician

Relationship

From time to time, we have been able to get to the top of things. I am usually pretty satisfied when...

May 2020
 Helpful

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Physician

Service and Support

Virence Health has some resources on their website, and there are some changes to the forms....

May 2020
 Helpful

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Physician

Functionality and Upgrades

The system has become problematic. There are a lot of features that should be part of a modern EMR...

May 2020
 Helpful

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Physician

Functionality and Upgrades

Our EMR really needs something like athenaCommunicator. Virence Health is aware of that, and our...

May 2020
 Helpful

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Physician

Relationship

The vendor has been preoccupied with the merger, and there is a lot of turnover and reassignments...

May 2020
 Helpful

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Physician

Future Outlook

I have been very excited by the vendor's integration product. There are a lot of different people...

May 2020
 Helpful

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Physician

Service and Support

The vendor is not necessarily good at being proactive, but they are good at responding well to our requests....

May 2020
 Helpful

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Physician

Future Outlook

Our forecasted satisfaction really depends on whether the vendor fulfills their promises with the...

May 2020
 Helpful

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Director

Relationship

Virence Health sends out daily emails to update the list of terms for the product. The vendor...

Apr 2020
 Helpful

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Director

Interfacing and Integration

We have a ton of integration with Centricity Practice Solution EMR. The system stands out because it...

Apr 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

The only issue that we have with athenahealth is that we don't know what the future looks like for...

Apr 2020
(1)
 Helpful

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Director

Technology

The registration piece needs to be updated. The user interface seems to be outdated. It is not...

Apr 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

The change in response time and helpfulness of support over the last year is remarkable. However,...

Apr 2020
 Helpful

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Director

Future Outlook

Centricity Practice Solution EMR has good functionality. I am looking forward to v.20 for the next...

Apr 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

If I could make any changes to Centricity Practice Solution EMR, I would update the workflow to make...

Apr 2020
(1)
 Helpful

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Director

Functionality and Upgrades

What I like about Centricity Practice Solution EMR is the comprehensiveness of the system. Virence...

Apr 2020
 Helpful

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Manager

Sales and Contracting

Things with the solution are basically the same. They are no better or worse than before. The vendor...

Apr 2020
 Helpful

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Manager

Future Outlook

The system is pretty user friendly. The vendor is trying to step up their game all the way across...

Apr 2020