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athenaPractice EMR Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

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aaron.gleave@klasresearch.com

 
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User Commentary

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VP/Other Executive

athenaPractice EMR is sometimes a little bit unstable. I get kicked out of the EMR quite a bit when...

Jan 2021
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VP/Other Executive

Integration with other products has been challenging. Whether it is patient-reported outcomes, home...

Jan 2021
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VP/Other Executive

The useability could improve. athenaPractice EMR is not as intuitive as it should be. Some things I...

Jan 2021
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VP/Other Executive

athenahealth has had some webinar series that I joined that were helpful with some of their product...

Jan 2021
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VP/Other Executive

One of the better qualities of athenaPractice EMR is that it gives the customer the ability to...

Jan 2021
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VP/Other Executive

A challenge we have is with the patient engagement and patient portal, which is an add-on product...

Jan 2021
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VP/Other Executive

athenahealth doesn’t keep their promises. An example of that was a brand-new EMR that they were...

Jan 2021
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VP/Other Executive

Every time there is an add-on product, there is another expense. athenaPractice EMR is not an...

Jan 2021
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VP/Other Executive

athenahealth needs to have more competency training for staff and more training for each upgrade for...

Jan 2021
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CIO

The product has integrated just fine with everything we have wanted to integrate with....

Dec 2020
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CIO

The development tools that are available to an organization to make the product their own don’t work...

Dec 2020
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CIO

I have gotten a lot of attention from athena. Actually, now that Centricity is part of athena, I can...

Dec 2020
(0)
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Manager

I don't know whether athenaPractice EMR will be part of our long-term plans. athenahealth may be...

Nov 2020
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Manager

I wouldn’t say that athenahealth keeps all of their promises, but not in a bad way. That is just a...

Nov 2020
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Manager

athenaPractice EMR is a great EMR, and I definitely think we knew what we were getting into....

Nov 2020
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Manager

athenahealth puts out functionality that has been tested by clinical people, but until we get some...

Nov 2020
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Manager

If I had to pinpoint an issue with the ease of use, it would be that some of the newer workflows...

Nov 2020
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Manager

athenahealth is moving in the right direction when it comes to interoperability, but we don’t...

Nov 2020
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Manager

The support from athenahealth has gotten a lot better. The vendor has really improved on their...

Nov 2020
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Manager

One of the executives that we work with is fantastic. We do have good relationships with the...

Nov 2020
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Manager

We are starting to see some improvements with upgrades, but with our most recent upgrade, there...

Nov 2020
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Analyst/Coordinator

athenahealth keeps promises eventually. The gray area is the time it takes for new functionality to...

Nov 2020
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Analyst/Coordinator

There is some ability to support patient-centered care with athena’s EMR but not always as much as...

Nov 2020
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Analyst/Coordinator

We survived COVID-19, but the biggest gap with athena’s system is that there is no interoperability...

Nov 2020
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CIO

For our current business, athenaPractice EMR is the best fit. There are other solutions out there...

Oct 2020
(0)
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CIO

The solution has continued to prove itself. Its major shortcoming is its architecture. Market...

Oct 2020
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CIO

Anytime that we have needed to get to key people, the vendor has always responded. The athenahealth...

Oct 2020
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CIO

Centricity has done a good job of trying to not charge for every little thing. However, the reality...

Oct 2020
(0)
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CIO

Interoperability is one of Centricity’s strengths.

Oct 2020
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CIO

Centricity is going to be around longer than people think. The vendor's executives seem to want to...

Oct 2020
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Director

We like the flexibility and customization in terms of the template development in Centricity...

Oct 2020
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Director

We don’t like that there is a constant third-party add-on to do new functionality. There are no...

Oct 2020
(0)
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Director

There is a lack of response to fix bugs and performance issues. We have had some ongoing issues that...

Oct 2020
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Analyst/Coordinator

Right now, I would say that this solution is part of our long-term plans. I don't know that I would...

Oct 2020
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Analyst/Coordinator

The vendor has made great strides when it comes to their training. But I know that our EMR manager...

Oct 2020
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Analyst/Coordinator

The vendor's system works. As far as the vendor supporting our interoperability goals goes, most of...

Oct 2020
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Analyst/Coordinator

The vendor's product quality is better than it used to be, but it still isn't where we want it to...

Oct 2020
(0)
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Nurse

The new version of Centricity Practice Solution EMR is coming. Hopefully, we will have the newest...

Oct 2020
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Nurse

I feel nickel-and-dimed in order to take advantage of the full package. There are a lot of things...

Oct 2020
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Nurse

The system is very customizable, and that is important for an organization like ours. Every time we...

Oct 2020
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Nurse

We can call the vendor and open a ticket. If there is someone right there on the phone that can help...

Oct 2020
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Nurse

In the last couple of years, I have seen a big difference in the vendor's engagement with the...

Oct 2020
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Director

It is very difficult to integrate Centricity Practice Solution EMR with any other product or to...

Sep 2020
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Director

Centricity Practice Solution EMR is going to be going away soon. It was bought by athenahealth, and...

Sep 2020
(0)
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Director

The vendor's support is okay. It isn't excellent, but for the most part, when things come up, the...

Sep 2020
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Manager

Since athena has been involved, things have generally improved, especially the quality of the phone...

Aug 2020
(0)
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Manager

For athena, there is room for improvement to at least engage with us as a customer. It comes down to...

Aug 2020
(0)
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Manager

Centricity Practice Solution EMR is so flexible. We have the ability to customize any aspect of the...

Jul 2020
(0)
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Manager

I really like how I can add any third-party system to Centricity Practice Solution EMR without any...

Jul 2020
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COO

We have had our contract for a while, and every year, we argue about it. We have gotten to the point...

Jul 2020
(0)
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COO

When the company was GE and still early on with Virence Health, they did not keep promises. But now...

Jul 2020
(0)
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COO

With the vendor, there is so much history that is negative. I am trying to get rid of the old...

Jul 2020
(0)
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COO

Many years ago, the vendor was great. I had never seen a company that wasn't on an EMR convert their...

Jul 2020
(0)
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COO

The product is driving tangible outcomes only because we brought in another vendor. That has helped...

Jul 2020
(0)
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COO

Centricity has a lot of webinars to talk about things that we can do for COVID-19. So in that sense,...

Jul 2020
(0)
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COO

There is certainly integration with the hospital that we need and with HIEs, and the vendor is...

Jul 2020
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COO

There are too many forms because the vendor gives us so much autonomy for how to build things out;...

Jul 2020
(0)
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COO

Outside of the Webex training and webinars that the vendor does, the regular support people and the...

Jul 2020
(0)
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COO

The vendor used to have an executive steering committee, and they actually did a good job with that....

Jul 2020
(0)
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VP/Other Executive

As a network, we have started the process of doing a scan of what is going on out there. There has...

Jun 2020
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VP/Other Executive

I am not aware of anything specific that the vendor has offered or done in terms of COVID-19.

Jun 2020
(0)
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VP/Other Executive

We have a group that has developed a lot of things within the line of patient-centered care,...

Jun 2020
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VP/Other Executive

We have been able to negotiate with the vendor effectively. We have even gotten conations out of the...

Jun 2020
(0)
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VP/Other Executive

Our recent updates were excellent. Virence Health didn’t necessarily perform those updates for us....

Jun 2020
(0)
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VP/Other Executive

Virence Health’s biggest connection is to the practice management side of things in reporting. The...

Jun 2020
(0)
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VP/Other Executive

The vendor is trying to be proactive. They have a great road map. But whether they are going to get...

Jun 2020
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Physician

Most of our training comes from in-house options, and the vendor doesn’t really help with the...

May 2020
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Physician

The system generally achieves what the vendor promotes, but the system isn’t quite as illustrious as...

May 2020
(0)
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Physician

I have a large document of complaints about the product. There are some structural limitations in...

May 2020
(0)
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Physician

A lot of things changed when Centricity was bought. The vendor executive involvement has...

May 2020
(0)
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Physician

We are using the system every day and taking care of people with it, but the rate of change is slow,...

May 2020
(0)
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Physician

We have ongoing fees, but there are no charges when we change the system. The system isn’t the most...

May 2020
(0)
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Physician

Organizationally, Virence Health’s system is part of our long-term plans, but I am trying to...

May 2020
(0)
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Physician

I would not buy the system again. The vendor hasn’t kept their promises. They said that they would...

May 2020
(0)
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Physician

We do have a pretty good contact person who helps us to accelerate things. But the support is kind...

May 2020
(0)
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Physician

From time to time, we have been able to get to the top of things. I am usually pretty satisfied when...

May 2020
(0)
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Physician

Virence Health has some resources on their website, and there are some changes to the forms....

May 2020
(0)
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Physician

The system has become problematic. There are a lot of features that should be part of a modern EMR...

May 2020
(0)
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Physician

Our EMR really needs something like athenaCommunicator. Virence Health is aware of that, and our...

May 2020
(0)
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Physician

The vendor has been preoccupied with the merger, and there is a lot of turnover and reassignments...

May 2020
(0)
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Physician

I have been very excited by the vendor's integration product. There are a lot of different people...

May 2020
(0)
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Physician

The vendor is not necessarily good at being proactive, but they are good at responding well to our requests....

May 2020
(0)
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Physician

Our forecasted satisfaction really depends on whether the vendor fulfills their promises with the...

May 2020
(0)
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Director

Virence Health sends out daily emails to update the list of terms for the product. The vendor...

Apr 2020
(0)
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Director

We have a ton of integration with Centricity Practice Solution EMR. The system stands out because it...

Apr 2020
(0)
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Director

The only issue that we have with athenahealth is that we don't know what the future looks like for...

Apr 2020
(1)
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Director

The registration piece needs to be updated. The user interface seems to be outdated. It is not...

Apr 2020
(0)
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VP/Other Executive

The change in response time and helpfulness of support over the last year is remarkable. However,...

Apr 2020
(0)
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Director

Centricity Practice Solution EMR has good functionality. I am looking forward to v.20 for the next...

Apr 2020
(0)
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Director

If I could make any changes to Centricity Practice Solution EMR, I would update the workflow to make...

Apr 2020
(1)
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Director

What I like about Centricity Practice Solution EMR is the comprehensiveness of the system. Virence...

Apr 2020
(0)
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Manager

Things with the solution are basically the same. They are no better or worse than before. The vendor...

Apr 2020
(0)
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Manager

The system is pretty user friendly. The vendor is trying to step up their game all the way across...

Apr 2020
(0)
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Director

Virence Health does a good job of not overpromising. There are some things about the product that...

Mar 2020
(0)
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Director

The implementation was not the best. Everything was a blur. There was a problem, and it was hard to...

Mar 2020
(0)
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Director

Virence Health has a wonderful trainer who is just amazing. That person is doing a really good job,...

Mar 2020
(0)
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Director

The system has always been pretty easy for the end users. We have medical students coming in, and...

Mar 2020
(0)
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Director

Virence Health’s medication process for every version is terrible. The whole refill process has been...

Mar 2020
(1)
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Director

The support has really improved because of the person that Virence Health assigned to us. There has...

Mar 2020
(0)
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Director

If I am counting everybody on the executive team, I definitely hear from the executives even if I...

Mar 2020
(0)
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Director

We operate on a shoestring, so we always want more for our money. People don’t like EMRs. I would...

Mar 2020
(0)
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