Centricity EDI Clearinghouse (GE) Comments

 

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Current Time Inside Cache Tag Helper: 11/30/2020 8:06:54 PM and Model.EvProductId = 456

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User Commentary

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Analyst/Coordinator

Other Observations & Comments

We recommitted to the vendor and did an upgrade. We were looking at other alternatives but decided...

Nov 2020
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Analyst/Coordinator

Other Observations & Comments

There are things that have been hard for the vendor to resolve, such as claims. Invoices stay in the...

Nov 2020
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Manager

Service and Support

We can do anything we need to do with athenahealth's clearinghouse. We always have the support of...

Nov 2020
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Manager

Service and Support

athenahealth works with me on certain things but does charge for just about everything. Sometimes,...

Nov 2020
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Manager

Service and Support

We have been with the vendor forever. The system is on old architecture and is not a web-based...

Nov 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

athena is pretty new to us. Up to this point, they have avoided charging us for every little thing....

Nov 2020
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Analyst/Coordinator

Service and Support

The vendor is doing a pretty great job. Even though the vendor is athena, they have kept a lot of GE...

Nov 2020
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Director

Functionality and Upgrades

I am not aware of anything coming down the pike with athena that would change my overall...

Nov 2020
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Analyst/Coordinator

Relationship

Some things with the applications are not as proactive as they could be. An example is in a meeting...

Nov 2020
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Analyst/Coordinator

Relationship

When needed, the executives are very responsive to us. They respond when we have escalations or get...

Nov 2020
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Analyst/Coordinator

Service and Support

Virence Health and athena offer a knowledge center. There is a separate application where we are...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

With Centricity EDI Clearinghouse, we are able to monitor and control payer rejections that are...

Nov 2020
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Analyst/Coordinator

Service and Support

We get great support. We now have things that we requested in the past, like denial reports. We can...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

We have talked about COVID-19 billing with the system. The good thing with the tool is we found out...

Nov 2020
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Analyst/Coordinator

Implementation and Training

Upgrades for the system are normally great. But we had a rocky start with the last one. We had a...

Nov 2020
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Analyst/Coordinator

Implementation and Training

Not only does the vendor offer a training for the systems that are offered, but a lot of times when...

Nov 2020
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Analyst/Coordinator

Future Outlook

If people think the tool isn’t easy to use, that is because they probably aren’t that familiar with...

Nov 2020
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Director

ROI / Cost (care and feeding)

I would like to say that Virence Health is better about not charging extra fees now than they have...

Oct 2020
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Director

Interfacing and Integration

I like Virence Health's integration. Until recently, I have had to rely on many other pieces of...

Oct 2020
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Manager

Service and Support

Every time that I have had a question, the vendor has been very responsive in answering my question....

Jun 2020
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Manager

Functionality and Upgrades

There are some usability issues with the dashboard screen. The screen allows us to look at the top 5...

Jun 2020
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Manager

Functionality and Upgrades

I have never found the soluton to be a cumbersome product. It has always been very useful and easy...

Jun 2020
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Director

Functionality and Upgrades

The system works as promoted. It does what the vendor said it would do but in a different way. The...

Jun 2020
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Director

Technology

Centricity EDI Clearinghouse doesn't post using the standard 835 form. An EDI product should use the...

Jun 2020
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Director

Interfacing and Integration

There is no real interaction for our users with the product. The website just isn't frequented by...

Jun 2020
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Director

Service and Support

The vendor has been doing very well with their ongoing support. There is a very easy process for...

Jun 2020
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Director

Service and Support

We are working remotely now. We were still using paper for a very small percentage of our processes,...

Jun 2020
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Director

Sales and Contracting

The vendor hasn't been keeping all of their promises. They should have been more clear about how...

Jun 2020
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Director

Implementation and Training

The vendor has really good documentation on their portal. When I can easily find an article, there...

Jun 2020
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Director

Relationship

The vendor is getting better when it comes to their support and implementations. The brand has...

Jun 2020
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Director

Service and Support

We haven't needed much support, but there is really no ongoing support. Very rarely does the vendor...

Jun 2020
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Director

Implementation and Training

Ongoing training from the vendor barely exists and leaves a lot to be desired. It would be nice to...

Jun 2020
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Director

Functionality and Upgrades

It would be nice if the application allowed for a little bit more customization and a few extra...

Jun 2020
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Director

Functionality and Upgrades

I would definitely stay where we are at with Centricity EDI Clearinghouse. There is nothing wrong...

May 2020
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Analyst/Coordinator

Service and Support

The support staff members are extremely professional. They have worked with us on numerous occasions...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

I have thoroughly enjoyed using the product. The factor that is driving us to switch products is...

Apr 2020
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Analyst/Coordinator

Relationship

The vendor has kept their promises so far. We have been happy and have had no issues. I am not aware...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

We really haven't needed any training from the vendor. The application is pretty user friendly, so...

Apr 2020
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Analyst/Coordinator

Service and Support

When we have requested assistance from the vendor, we have had positive experiences. The billing...

Apr 2020
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Analyst/Coordinator

Relationship

We have been with the vendor for a long time, and we have a good rapport because we understand each...

Apr 2020
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Analyst/Coordinator

Service and Support

The product is user friendly, and we have been very fortunate to have a good rapport with the...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

No system is perfect, and there is always room for improvement. There are little things that we wish...

Apr 2020
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CIO

Relationship

In terms of executive involvement, I think the vendor is doing a fairly good job. The vendor is...

Apr 2020
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CIO

Implementation and Training

I am trying to be middle of the road with training. Our staff members did not care much for the...

Apr 2020
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CIO

Functionality and Upgrades

When it comes to working as promoted, for the most part, the solution does pretty well. If I had...

Apr 2020
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CIO

ROI / Cost (care and feeding)

Getting our money’s worth is hard. The solution is pretty expensive.

Apr 2020
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CIO

Other Observations & Comments

The solution meets our requirements. When it comes to delivering new technology, the vendor tends to...

Apr 2020
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CIO

Service and Support

For the most part, the vendor’s support is really good. The vendor is not very proactive, but I...

Apr 2020
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CIO

Lessons Learned

In my estimation, our organization shot ourselves in the foot by wanting to customize everything....

Apr 2020
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CIO

Relationship

This is an uncomfortable time for the solution, but I would still probably recommend it. If the...

Apr 2020
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CIO

Other Observations & Comments

For the most part, I would say Centricity keeps their promises. They tend to be a little slow in...

Apr 2020
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CIO

Other Observations & Comments

Our issue with interoperability is partially our own fault. The interoperability that is built into...

Apr 2020
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Director

Functionality and Upgrades

GE is always on top of things. The best investment we made was taking the issues out of our poor...

Dec 2019
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Director

Relationship

GE keeps up, and the service is definitely top notch. GE is not bending over backward for us, but...

Dec 2019
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