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User Commentary
Loyalty
I'm hoping that athenahealth will come up with a new technology and a lot of enhancements so that...
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Relationship, Product
I have been here forever, so for me, athenaEDI is good. For newcomers, it is challenging. They feel...
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Product
The product's limitations are when we are trying to report things for risk purposes. We are trying...
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Product
With the claims functionality in athenaEDI, right now we send the claims and have a payer accepted....
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Relationship
I'm very pleased with athenahealth’s customer service. They are right on it. Anytime we escalate...
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Relationship
athenahealth needs to focus more on the end user and have better customer support if they are going...
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Product
One area athenaEDI is lacking in is the interface that gives us information about claim...
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Relationship
athenahealth is proactive about monitoring things. When there are issues, they will raise concerns...
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Relationship, Value
athenaEDI is less expensive than some other solutions, but we get more perceived value from our...
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Product
athenahealth’s interoperability works. They can figure out the problem, solve it properly, and test...
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Relationship
athenahealth is very good about taking customer feedback and using that to promote and develop new...
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Relationship, Operations
athenahealth is phenomenal. There is such a night-and-day difference between them and other...
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Culture
My only grudge with athenahealth is that I tend to get surprise invoices from them. I get enough of...
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Relationship, Product
athena’s upgrades are usually seamless, but they need proper staffing. They are currently doing many...
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Operations
We have contracted athenahealth to do some training in very specific parts of the application,...
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Product
athenaEDI makes our process easier because we don't have to manually post the remittances. The...
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Relationship, Product
As far as remittance management goes, we periodically have to ask athenahealth to help us get files....
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Relationship, Product
On the EDI side, we don't have as many outstanding issues as in other areas. Once we upgrade, we are...
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Loyalty, Relationship
The place where we will see the most impactful improvement is where the vendor will be developing...
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Loyalty, Relationship
We have been working closely with the vendor as partners. We have had frequent conversations and...
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Relationship, Product
Claims statusing is one of the areas where we don't have very good satisfaction. But I don't feel...
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Product
There are some reports in the tool, but there are no reports about whether a claim is paid...
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Operations
When athenahealth rolls out new features for the system, they actually send us training packets and...
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Operations, Product
The system is a little complex, and it was created to drive work for users so that users wouldn't...
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Relationship
We have a customer service manager and a salesperson with athenahealth. Those people are on our...
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