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Avaap Business Solutions Implementation Services Comments
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KLAS VP, Services & Value-based Care - Warren Whitford
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Warren Whitford

VP, Services & Value-based Care

warren.whitford@klasresearch.com

801-734-1591

 
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CIO

Avaap is also pretty contractual and very straightforward. We haven’t gotten any surprise invoices.

May 2021
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CIO

Avaap is a key partner for us, and we have a very extensive business case working with them that is...

May 2021
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VP/Other Executive

I have pretty high expectations, but Avaap gets the job done for us. The big projects to move major...

Mar 2021
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VP/Other Executive

Avaap is a lot better at getting things done than they are with strategy and strategically making...

Mar 2021
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VP/Other Executive

Our experience working with Avaap’s staff and executives has been very good. Our partnership is...

Mar 2021
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Manager

Our overall experience with Avaap is very, very good. I have worked with Avaap before, and I like...

Feb 2021
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Manager

Avaap consistently exceeds my expectations. Avaap doesn't nickel-and-dime us. We have definitely...

Feb 2021
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Manager

Avaap is very flexible. If we had an issue, they would be flexible enough to give us a hand...

Feb 2021
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VP/Other Executive

All in all, working with Avaap was a very good experience. We had a couple of key folks who were...

Jan 2021
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VP/Other Executive

We chose Avaap because they specialize in the system we were implementing. They are completely...

Jan 2021
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VP/Other Executive

When we get a group of people working on a system, they start doing things their way, so we don't...

Jan 2021
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VP/Other Executive

Avaap didn't nickel-and-dime us to death. I know they worked closely with our leadership and were...

Jan 2021
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VP/Other Executive

I would 1000% employ Avaap's services again. I still stay in touch with one of their folks. We have...

Jan 2021
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VP/Other Executive

There can be some challenges with directly accessing our software vendor's team, and that was an...

Jan 2021
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VP/Other Executive

Avaap could have done a better job of communicating across workstreams. Communication was an issue...

Jan 2021
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VP/Other Executive

We couldn't have had a better experience. Nobody wants to upgrade a system; it isn't a fun thing to...

Jan 2021
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Manager

Even though we have had problems with Avaap, they have been a good partner. I have a call coming up...

Jan 2021
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Manager

We use Avaap where we may not have the expertise we need. They have done that well. We used them for...

Jan 2021
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Manager

We started off with Avaap in the project lead role. The way that our organization does things and...

Jan 2021
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Manager

When COVID-19 started, we went from on-site consultants working with our teams to everybody working...

Jan 2021
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CIO

Our overall experience was very good. We used Avaap to help frame things. We needed to do an...

Dec 2020
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CIO

We had experience in implementing the product. Because of the costs and a lot of other things, we...

Dec 2020
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CIO

There is always room for improvement, but I couldn't point to anything specific with Avaap. They...

Dec 2020
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CIO

The consultants who we were exposed to really nailed the work. They did a really good job. We had a...

Dec 2020
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Manager

We have different projects that go hand in hand. There is some overlap in staffing. Some people help...

Nov 2020
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Manager

Avaap is very familiar with the software. When it comes to executive involvement, the executives are...

Nov 2020
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CNIO

I would still recommend the vendor; Avaap is still the best of what is out there. If I were to...

Nov 2020
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CNIO

The objective of one of our projects with the vendor was to update and make their tools current for...

Nov 2020
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CNIO

The vendor did avoid charging us for every little thing. Wherever we underspent, the vendor would...

Nov 2020
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CNIO

I would use the vendor's services again. The product we were implementing was lousy, so we really...

Nov 2020
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CNIO

In the beginning, the vendor exceeded our expectations, but as the project elongated, we started to...

Nov 2020
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CNIO

The vendor worked well to connect with the health system and made sure they were clear about where...

Nov 2020
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CNIO

When I saw the proposal for the cost, my jaw dropped. It was a ridiculously large amount of money. I...

Nov 2020
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CNIO

I don’t think the vendor did a good job of communicating and explaining to us all the things that...

Nov 2020
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Manager

The project we are working on with Avaap is not going well. Right now, the project is a disaster. We...

Sep 2020
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Manager

When it came to supply chain, the vendor was very good, but when it came to finance, the vendor was...

Sep 2020
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Manager

The vendor did a little bit for us during the COVID-19 crisis. The vendor volunteered to help do a...

Sep 2020
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Manager

One project manager we had was awful, and without a good project manager, things kept going in a bad...

Sep 2020
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Manager

Whenever we need ad hoc support, we reach out to Avaap. They are resolute in their charges. The main...

Sep 2020
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VP/Other Executive

Avaap drove our change management strategy during the implementation of our new program. In terms of...

Aug 2020
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VP/Other Executive

Avaap's teams have executed very well. We will look to Avaap for future implementations for sure....

Aug 2020
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VP/Other Executive

We are looking at different products and different software. As far as implementers go, I would...

Aug 2020
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VP/Other Executive

In terms of design, Avaap is basically supplementing all of our internal resources in almost every...

Aug 2020
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VP/Other Executive

Avaap is very knowledgeable of the product, though maybe not quite as knowledgeable as when we were...

Aug 2020
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VP/Other Executive

Avaap is a very good partner. They have been very good at listening to what it is we need to achieve...

Aug 2020
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VP/Other Executive

With COVID-19, the project has been greatly scaled back until we get through this crisis. Avaap has...

Aug 2020
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Director

We went with Avaap because they had the most implementations under their belt out of all the vendors...

Aug 2020
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Director

We kept certain Avaap people because of their backgrounds, skill sets, and knowledge. Those people...

Aug 2020
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Director

Avaap stood out. We were doing a bunch of things and were revamping accounts based on new...

Aug 2020
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Director

Avaap doesn't avoid charging us for every little thing. We had some billing issues that I had to get...

Aug 2020
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Director

Avaap doesn't consistently exceed our expectations. Maybe there was turnover between the salespeople...

Aug 2020
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Director

Avaap's executives are very involved. They stay plugged in with our executives.

Aug 2020
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Director

Avaap has introduced opportunities for us to make some changes, and they have brought good...

Aug 2020
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Director

I would say there are expected outcomes that have not been realized yet with Avaap. We will not...

Aug 2020
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Director

Avaap's methodologies for helping organizations with implementations are very thorough and allow the...

Aug 2020
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Director

In some areas, Avaap has more experience than other firms. The individuals that we have from Avaap...

Aug 2020
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Director

We have a long-standing relationship with Avaap. They have great working relationships with our...

Aug 2020
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Director

If my colleagues were looking for a consulting firm in an area where Avaap had expertise, I would...

Aug 2020
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Director

Avaap does a very good job of helping us think about our long-term strategy, not just the task at...

Aug 2020
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Director

There are little things here and there with Avaap, but for the most part, they do really well. When...

Aug 2020
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CFO

Avaap is doing a great job for us. The few wins that we have had are because of Avaap. They helped...

Jul 2020
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CFO

Avaap is doing a good job for us, but all of the consultants are expensive. Our main contact does a...

Jul 2020
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CFO

Avaap is pretty good about not nickel-and-diming. We have a flat rate of hours, and the vendor lets...

Jul 2020
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