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Commentary Summary
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User Commentary
VP/Other Executive
Service and Support
When it comes to Azara Healthcare's support, anytime we need something done, we talk to the people...
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VP/Other Executive
Interfacing and Integration
We have used DRVS for years. DRVS doesn't have a great interface with certain things with MCOs and...
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VP/Other Executive
Functionality and Upgrades
DRVS is easy to use. It is a point-and-click system. DRVS is the most flexible tool to identify care...
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CIO
Relationship
I don't even know who the executives are. They might reach out, but they don't reach out to me. I...
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CIO
Implementation and Training
I have never been through Azara Healthcare's training. I have never been able to. Things are just...
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CIO
Implementation and Training
I don't know that we have done any big upgrades or implementations. I didn't like the way our...
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CIO
Functionality and Upgrades
People are happy with DRVS. It is super easy to use. Once people know how to use it, they can see...
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CIO
Functionality and Upgrades
The vendor's software makes it easy for any level of user to go in, click around, and understand the...
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CIO
Other Observations & Comments
There are some things that we want to be met differently that the vendor is not currently doing for...
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CIO
Functionality and Upgrades
The dashboards are good. They are easy to use and simple to understand. We don’t have to do anything...
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CIO
Lessons Learned
I didn't choose the system, so whether I would buy it again would depend on how much the system...
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Analyst/Coordinator
Relationship
I really like the product. It is super easy to use, and it supports our staff. We are on a...
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Analyst/Coordinator
Functionality and Upgrades
I think DRVS is a good product, and I would buy it again. It is easy for our end users to use. Azara...
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Director
Service and Support
Azara Healthcare reaches out to us often. We have definitely had a good experience with Azara...
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VP/Other Executive
Relationship
A few years ago, the vendor wasn’t very strong in terms of care management. We communicated that to...
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VP/Other Executive
Service and Support
We have a lot of end users who log in to the platform, and our end users go through the vendor’s...
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VP/Other Executive
Functionality and Upgrades
My expectations are very high when it comes to product functionality. I believe pigs can fly. The...
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VP/Other Executive
ROI / Cost (care and feeding)
The vendor charges us for everything, but I have been in the field for a long time, and I think the...
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VP/Other Executive
Relationship
The vendor's executive involvement is phenomenal. We can talk to the executives when things come up....
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Director
Functionality and Upgrades
Azara Healthcare is doing a good job of trying to see what is missing in the product and developing...
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Director
Relationship
We have good executive involvement from Azara. We are working with the executive team all the time.
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Director
Lessons Learned
The product is pretty intuitive. For the user who has the capacity to do the work, the ease of use...
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Director
Other Observations & Comments
We talk to other folks about the product all the time. We tell them the pros and cons and that we...
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Director
Lessons Learned
There are some things we are missing with integration, but I feel pretty good about the direction we...
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Director
Service and Support
I know that Azara Healthcare does a lot of training, and my staff members are involved in a lot of...
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Director
Lessons Learned
Azara Healthcare's upgrades often involve additional modules at an additional cost. We have been...
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Director
Functionality and Upgrades
The product is pretty good overall, but some things are lacking. I don't have anything to compare...
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Director
Functionality and Upgrades
The base product doesn't meet all my needs. For every piece of functionality that the product has,...
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VP/Other Executive
Functionality and Upgrades
I would buy the product again; it is a great product. It can take data from many different EMRs and...
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VP/Other Executive
Relationship
The vendor is really easy to work with. We meet with them frequently. They are there, they have a...
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VP/Other Executive
Functionality and Upgrades
The product does everything the vendor said it would do. The vendor doesn’t promise things that they...
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VP/Other Executive
Lessons Learned
I love the product, and I use it all the time. I don’t know how it is compared to other options. I...
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VP/Other Executive
Functionality and Upgrades
The system is easy to use. It is pretty much plug and play. We just have to click in certain places...
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VP/Other Executive
Service and Support
In just a few days, the vendor got new technology up for COVID-19. We immediately were able to look...
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VP/Other Executive
Service and Support
The vendor's ongoing support is very good. We meet with the vendor regularly, and we go through...
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VP/Other Executive
Functionality and Upgrades
I rate the system highly for driving outcomes because we can drill down and pinpoint the problems...
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VP/Other Executive
Future Outlook
I recommend the system all the time. I am very happy with it, and it is super helpful. The vendor is...
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VP/Other Executive
Implementation and Training
There is almost too much training provided by the vendor. I don’t participate in all of it because...
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CEO/President
ROI / Cost (care and feeding)
We have been very happy with Azara Healthcare’s product. It really fits in a niche for us. By...
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CEO/President
ROI / Cost (care and feeding)
Azara Healthcare is very good about being clear on the charges. There have been cases where the...
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CEO/President
Relationship
The Azara Healthcare team is excellent to work with. The team members have good values, and they are...
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CEO/President
Functionality and Upgrades
The product is absolutely part of our long-term plans, and if we had to do everything over again, we...
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CEO/President
Implementation and Training
The implementation services are excellent. The vendor has good meetings. We have a staff person who...
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CEO/President
Interfacing and Integration
The product works as promoted if not better than promoted. It supports our organization’s...
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CEO/President
Service and Support
I would rate the support highly. The product is web based, so the vendor has to support it well to...
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Director
Relationship
The integrations have been pretty much seamless. We have an EHR that is small, and we have had a...
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Director
Functionality and Upgrades
The vendor has different projects that they come to us about. They are working with health centers...
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Director
Functionality and Upgrades
The vendor works with the health centers on the mapping process. They use actual patients and have a...
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Director
Functionality and Upgrades
The dashboards are great. We have found a couple of glitches when there is a lot of data in the...
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Director
Functionality and Upgrades
We have various grants that our health centers are working with. We have worked with Azara...
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Director
Functionality and Upgrades
We can see care gaps so that people can reach out to their patients that may need some type of...
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Director
Relationship
I love Azara Healthcare. We did a request for proposals for population health vendors, and we had...
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Director
Service and Support
The support the vendor gives us is pretty much amazing. If our health centers have an issue, the...
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Director
Implementation and Training
The vendor is very involved in the process from when they are introduced to our health centers to...
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Director
ROI / Cost (care and feeding)
Not everything has a cost. The vendor offers a lot of free things. We use Azara Healthcare quite a...
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Director
Implementation and Training
I like the fact that whenever the vendor is going to do a training with our health centers, they...
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Director
Functionality and Upgrades
We hear all the time how the reports are user friendly and how everything is in one spot. We have a...
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Director
Lessons Learned
I am very likely to recommend the product. We get a lot of calls where people ask us how we like...
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Manager
Functionality and Upgrades
The vendor has been supportive during the COVID-19 crisis. One challenge is that we don't have the...
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Manager
Service and Support
We have a pretty close relationship with the C-suite folks. When we want something to be custom...
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Manager
Other Observations & Comments
There are some hiccups in the system every once in a while, but overall, it functions as promised.
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Manager
Functionality and Upgrades
Overall, we are satisfied with the system. It does everything that we hoped it would do and more. I...
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Manager
Service and Support
The system visualization helps drive value for us, and actionable data is available to everyone....
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Manager
Functionality and Upgrades
The system runs great. The vendor just moved the product to a new interface at the central level. We...
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Director
Service and Support
Azara Healthcare has offered things to us during the COVID-19 crisis, but that is not something that...
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Director
Future Outlook
Our contract is on a year-to-year basis, so we will reassess at that point whether the system is...
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Director
Service and Support
As far as the help desk goes, we have a lot of challenges, especially with proactivity and getting...
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Director
Service and Support
We have a really great relationship with Azara Healthcare's executives. When their executives are...
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Director
ROI / Cost (care and feeding)
The biggest thing we pay for is the integration that lets us look at our data and see it visualized...
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Director
ROI / Cost (care and feeding)
The product is very focused on getting outcomes. No matter which way we turn, Azara Healthcare is...
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Physician
Functionality and Upgrades
We really enjoy the product, and it has definitely improved over the last few months. There were a...
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Physician
Future Outlook
The product is definitely part of our long-term plans for now. In a perfect world, we wouldn't need...
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Physician
ROI / Cost (care and feeding)
I would buy the product again. It is very user friendly and straightforward and has improved our...
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Physician
Functionality and Upgrades
My medical assistant works directly with the product, and it is pretty straightforward. It just took...
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Physician
Service and Support
Azara Healthcare is consistently and proactively looking for ways to help us.
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Physician
ROI / Cost (care and feeding)
The whole point of using the product is to achieve tangible outcomes, and we have seen changes since...
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Manager
Functionality and Upgrades
I would use capital letters and exclamation points to describe how much I love DRVS. I can't do my...
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Manager
Relationship
Azara Healthcare is easy to work with. We have a dedicated person that works with Azara Healthcare,...
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Manager
Functionality and Upgrades
There is always room for improvement. Azara Healthcare recently improved the system, so I am still...
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Manager
Implementation and Training
There is a little room for improvement in Azara Healthcare's training. The training is pretty...
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Manager
Interfacing and Integration
The ability to use the product for interoperability seems limitless at this point. We have multiple...
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Manager
Relationship
Working with Azara Healthcare feels very different from working with our EHR vendor. Working with...
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Manager
Implementation and Training
Things with Azara Healthcare have been great. The implementation went very quickly and smoothly. It...
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Manager
Service and Support
When one of our departments makes a change, they just send Azara Healthcare a ticket to say the...
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Manager
ROI / Cost (care and feeding)
There is a lot of room to negotiate Azara Healthcare's pricing. It isn't like an EHR for which a...
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Manager
Relationship
We would like to have more robust OB functionality from the Azara Healthcare system beyond the...
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Manager
Service and Support
We have staff members that put in enhancement requests, and Azara Healthcare has been really good...
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