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VP/Other Executive

Service and Support

When it comes to Azara Healthcare's support, anytime we need something done, we talk to the people...

Jan 2021
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VP/Other Executive

Interfacing and Integration

We have used DRVS for years. DRVS doesn't have a great interface with certain things with MCOs and...

Jan 2021
 Helpful

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VP/Other Executive

Functionality and Upgrades

DRVS is easy to use. It is a point-and-click system. DRVS is the most flexible tool to identify care...

Jan 2021
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CIO

Relationship

I don't even know who the executives are. They might reach out, but they don't reach out to me. I...

Nov 2020
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CIO

Implementation and Training

I have never been through Azara Healthcare's training. I have never been able to. Things are just...

Nov 2020
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CIO

Implementation and Training

I don't know that we have done any big upgrades or implementations. I didn't like the way our...

Nov 2020
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CIO

Functionality and Upgrades

People are happy with DRVS. It is super easy to use. Once people know how to use it, they can see...

Nov 2020
 Helpful

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CIO

Functionality and Upgrades

The vendor's software makes it easy for any level of user to go in, click around, and understand the...

Nov 2020
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CIO

Other Observations & Comments

There are some things that we want to be met differently that the vendor is not currently doing for...

Nov 2020
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CIO

Functionality and Upgrades

The dashboards are good. They are easy to use and simple to understand. We don’t have to do anything...

Nov 2020
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CIO

Lessons Learned

I didn't choose the system, so whether I would buy it again would depend on how much the system...

Nov 2020
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Analyst/Coordinator

Relationship

I really like the product. It is super easy to use, and it supports our staff. We are on a...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

I think DRVS is a good product, and I would buy it again. It is easy for our end users to use. Azara...

Nov 2020
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Director

Service and Support

Azara Healthcare reaches out to us often. We have definitely had a good experience with Azara...

Oct 2020
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VP/Other Executive

Relationship

A few years ago, the vendor wasn’t very strong in terms of care management. We communicated that to...

Sep 2020
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VP/Other Executive

Service and Support

We have a lot of end users who log in to the platform, and our end users go through the vendor’s...

Sep 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

My expectations are very high when it comes to product functionality. I believe pigs can fly. The...

Sep 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

The vendor charges us for everything, but I have been in the field for a long time, and I think the...

Sep 2020
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VP/Other Executive

Relationship

The vendor's executive involvement is phenomenal. We can talk to the executives when things come up....

Sep 2020
 Helpful

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Director

Functionality and Upgrades

Azara Healthcare is doing a good job of trying to see what is missing in the product and developing...

Sep 2020
 Helpful

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Director

Relationship

We have good executive involvement from Azara. We are working with the executive team all the time.

Sep 2020
 Helpful

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Director

Lessons Learned

The product is pretty intuitive. For the user who has the capacity to do the work, the ease of use...

Sep 2020
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Director

Other Observations & Comments

We talk to other folks about the product all the time. We tell them the pros and cons and that we...

Sep 2020
 Helpful

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Director

Lessons Learned

There are some things we are missing with integration, but I feel pretty good about the direction we...

Sep 2020
 Helpful

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Director

Service and Support

I know that Azara Healthcare does a lot of training, and my staff members are involved in a lot of...

Sep 2020
 Helpful

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Director

Lessons Learned

Azara Healthcare's upgrades often involve additional modules at an additional cost. We have been...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

The product is pretty good overall, but some things are lacking. I don't have anything to compare...

Sep 2020
 Helpful

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Director

Functionality and Upgrades

The base product doesn't meet all my needs. For every piece of functionality that the product has,...

Sep 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

I would buy the product again; it is a great product. It can take data from many different EMRs and...

Sep 2020
 Helpful

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VP/Other Executive

Relationship

The vendor is really easy to work with. We meet with them frequently. They are there, they have a...

Sep 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The product does everything the vendor said it would do. The vendor doesn’t promise things that they...

Sep 2020
 Helpful

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VP/Other Executive

Lessons Learned

I love the product, and I use it all the time. I don’t know how it is compared to other options. I...

Sep 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The system is easy to use. It is pretty much plug and play. We just have to click in certain places...

Sep 2020
 Helpful

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VP/Other Executive

Service and Support

In just a few days, the vendor got new technology up for COVID-19. We immediately were able to look...

Sep 2020
 Helpful

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VP/Other Executive

Service and Support

The vendor's ongoing support is very good. We meet with the vendor regularly, and we go through...

Sep 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

I rate the system highly for driving outcomes because we can drill down and pinpoint the problems...

Sep 2020
 Helpful

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VP/Other Executive

Future Outlook

I recommend the system all the time. I am very happy with it, and it is super helpful. The vendor is...

Sep 2020
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VP/Other Executive

Implementation and Training

There is almost too much training provided by the vendor. I don’t participate in all of it because...

Sep 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

We have been very happy with Azara Healthcare’s product. It really fits in a niche for us. By...

Aug 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

Azara Healthcare is very good about being clear on the charges. There have been cases where the...

Aug 2020
 Helpful

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CEO/President

Relationship

The Azara Healthcare team is excellent to work with. The team members have good values, and they are...

Aug 2020
 Helpful

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CEO/President

Functionality and Upgrades

The product is absolutely part of our long-term plans, and if we had to do everything over again, we...

Aug 2020
 Helpful

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CEO/President

Implementation and Training

The implementation services are excellent. The vendor has good meetings. We have a staff person who...

Aug 2020
 Helpful

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CEO/President

Interfacing and Integration

The product works as promoted if not better than promoted. It supports our organization’s...

Aug 2020
 Helpful

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CEO/President

Service and Support

I would rate the support highly. The product is web based, so the vendor has to support it well to...

Aug 2020
 Helpful

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Director

Relationship

The integrations have been pretty much seamless. We have an EHR that is small, and we have had a...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

The vendor has different projects that they come to us about. They are working with health centers...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

The vendor works with the health centers on the mapping process. They use actual patients and have a...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

The dashboards are great. We have found a couple of glitches when there is a lot of data in the...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

We have various grants that our health centers are working with. We have worked with Azara...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

We can see care gaps so that people can reach out to their patients that may need some type of...

Aug 2020
 Helpful

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Director

Relationship

I love Azara Healthcare. We did a request for proposals for population health vendors, and we had...

Aug 2020
 Helpful

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Director

Service and Support

The support the vendor gives us is pretty much amazing. If our health centers have an issue, the...

Aug 2020
 Helpful

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Director

Implementation and Training

The vendor is very involved in the process from when they are introduced to our health centers to...

Aug 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Not everything has a cost. The vendor offers a lot of free things. We use Azara Healthcare quite a...

Aug 2020
 Helpful

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Director

Implementation and Training

I like the fact that whenever the vendor is going to do a training with our health centers, they...

Aug 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We hear all the time how the reports are user friendly and how everything is in one spot. We have a...

Aug 2020
 Helpful

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Director

Lessons Learned

I am very likely to recommend the product. We get a lot of calls where people ask us how we like...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor has been supportive during the COVID-19 crisis. One challenge is that we don't have the...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

We have a pretty close relationship with the C-suite folks. When we want something to be custom...

Jun 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

There are some hiccups in the system every once in a while, but overall, it functions as promised.

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

Overall, we are satisfied with the system. It does everything that we hoped it would do and more. I...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

The system visualization helps drive value for us, and actionable data is available to everyone....

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system runs great. The vendor just moved the product to a new interface at the central level. We...

Jun 2020
 Helpful

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Director

Service and Support

Azara Healthcare has offered things to us during the COVID-19 crisis, but that is not something that...

May 2020
 Helpful

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Director

Future Outlook

Our contract is on a year-to-year basis, so we will reassess at that point whether the system is...

May 2020
 Helpful

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Director

Service and Support

As far as the help desk goes, we have a lot of challenges, especially with proactivity and getting...

May 2020
 Helpful

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Director

Service and Support

We have a really great relationship with Azara Healthcare's executives. When their executives are...

May 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The biggest thing we pay for is the integration that lets us look at our data and see it visualized...

May 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The product is very focused on getting outcomes. No matter which way we turn, Azara Healthcare is...

May 2020
 Helpful

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Physician

Functionality and Upgrades

We really enjoy the product, and it has definitely improved over the last few months. There were a...

May 2020
 Helpful

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Physician

Future Outlook

The product is definitely part of our long-term plans for now. In a perfect world, we wouldn't need...

May 2020
 Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

I would buy the product again. It is very user friendly and straightforward and has improved our...

May 2020
 Helpful

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Physician

Functionality and Upgrades

My medical assistant works directly with the product, and it is pretty straightforward. It just took...

May 2020
 Helpful

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Physician

Service and Support

Azara Healthcare is consistently and proactively looking for ways to help us.

May 2020
 Helpful

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Physician

ROI / Cost (care and feeding)

The whole point of using the product is to achieve tangible outcomes, and we have seen changes since...

May 2020
 Helpful

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Manager

Functionality and Upgrades

I would use capital letters and exclamation points to describe how much I love DRVS. I can't do my...

Apr 2020
 Helpful

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Manager

Relationship

Azara Healthcare is easy to work with. We have a dedicated person that works with Azara Healthcare,...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

There is always room for improvement. Azara Healthcare recently improved the system, so I am still...

Apr 2020
 Helpful

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Manager

Implementation and Training

There is a little room for improvement in Azara Healthcare's training. The training is pretty...

Jan 2020
 Helpful

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Manager

Interfacing and Integration

The ability to use the product for interoperability seems limitless at this point. We have multiple...

Jan 2020
 Helpful

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Manager

Relationship

Working with Azara Healthcare feels very different from working with our EHR vendor. Working with...

Jan 2020
 Helpful

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Manager

Implementation and Training

Things with Azara Healthcare have been great. The implementation went very quickly and smoothly. It...

Jan 2020
 Helpful

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Manager

Service and Support

When one of our departments makes a change, they just send Azara Healthcare a ticket to say the...

Jan 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

There is a lot of room to negotiate Azara Healthcare's pricing. It isn't like an EHR for which a...

Jan 2020
 Helpful

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Manager

Relationship

We would like to have more robust OB functionality from the Azara Healthcare system beyond the...

Jan 2020
 Helpful

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Manager

Service and Support

We have staff members that put in enhancement requests, and Azara Healthcare has been really good...

Jan 2020
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