DRVS (Primarily FQHC) Comments

 
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VP/Other Executive

Relationship

A few years ago, the vendor wasn’t very strong in terms of care management. We communicated that to...

Sep 2020
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VP/Other Executive

Service and Support

We have a lot of end users who log in to the platform, and our end users go through the vendor’s...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

My expectations are very high when it comes to product functionality. I believe pigs can fly. The...

Sep 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor charges us for everything, but I have been in the field for a long time, and I think the...

Sep 2020
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VP/Other Executive

Relationship

The vendor's executive involvement is phenomenal. We can talk to the executives when things come up....

Sep 2020
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Director

Functionality and Upgrades

Azara Healthcare is doing a good job of trying to see what is missing in the product and developing...

Sep 2020
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Director

Relationship

We have good executive involvement from Azara. We are working with the executive team all the time.

Sep 2020
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Director

Lessons Learned

The product is pretty intuitive. For the user who has the capacity to do the work, the ease of use...

Sep 2020
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Director

Other Observations & Comments

We talk to other folks about the product all the time. We tell them the pros and cons and that we...

Sep 2020
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Director

Lessons Learned

There are some things we are missing with integration, but I feel pretty good about the direction we...

Sep 2020
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Director

Service and Support

I know that Azara Healthcare does a lot of training, and my staff members are involved in a lot of...

Sep 2020
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Director

Lessons Learned

Azara Healthcare's upgrades often involve additional modules at an additional cost. We have been...

Sep 2020
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Director

Functionality and Upgrades

The product is pretty good overall, but some things are lacking. I don't have anything to compare...

Sep 2020
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Director

Functionality and Upgrades

The base product doesn't meet all my needs. For every piece of functionality that the product has,...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

I would buy the product again; it is a great product. It can take data from many different EMRs and...

Sep 2020
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VP/Other Executive

Relationship

The vendor is really easy to work with. We meet with them frequently. They are there, they have a...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

The product does everything the vendor said it would do. The vendor doesn’t promise things that they...

Sep 2020
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VP/Other Executive

Lessons Learned

I love the product, and I use it all the time. I don’t know how it is compared to other options. I...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

The system is easy to use. It is pretty much plug and play. We just have to click in certain places...

Sep 2020
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VP/Other Executive

Service and Support

In just a few days, the vendor got new technology up for COVID-19. We immediately were able to look...

Sep 2020
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VP/Other Executive

Service and Support

The vendor's ongoing support is very good. We meet with the vendor regularly, and we go through...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

I rate the system highly for driving outcomes because we can drill down and pinpoint the problems...

Sep 2020
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VP/Other Executive

Future Outlook

I recommend the system all the time. I am very happy with it, and it is super helpful. The vendor is...

Sep 2020
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VP/Other Executive

Implementation and Training

There is almost too much training provided by the vendor. I don’t participate in all of it because...

Sep 2020
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CEO/President

ROI / Cost (care and feeding)

We have been very happy with Azara Healthcare’s product. It really fits in a niche for us. By...

Aug 2020
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CEO/President

ROI / Cost (care and feeding)

Azara Healthcare is very good about being clear on the charges. There have been cases where the...

Aug 2020
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CEO/President

Relationship

The Azara Healthcare team is excellent to work with. The team members have good values, and they are...

Aug 2020
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CEO/President

Functionality and Upgrades

The product is absolutely part of our long-term plans, and if we had to do everything over again, we...

Aug 2020
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CEO/President

Implementation and Training

The implementation services are excellent. The vendor has good meetings. We have a staff person who...

Aug 2020
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CEO/President

Interfacing and Integration

The product works as promoted if not better than promoted. It supports our organization’s...

Aug 2020
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CEO/President

Service and Support

I would rate the support highly. The product is web based, so the vendor has to support it well to...

Aug 2020
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Director

Relationship

The integrations have been pretty much seamless. We have an EHR that is small, and we have had a...

Aug 2020
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Director

Functionality and Upgrades

The vendor has different projects that they come to us about. They are working with health centers...

Aug 2020
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Director

Functionality and Upgrades

The vendor works with the health centers on the mapping process. They use actual patients and have a...

Aug 2020
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Director

Functionality and Upgrades

The dashboards are great. We have found a couple of glitches when there is a lot of data in the...

Aug 2020
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Director

Functionality and Upgrades

We have various grants that our health centers are working with. We have worked with Azara...

Aug 2020
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Director

Functionality and Upgrades

We can see care gaps so that people can reach out to their patients that may need some type of...

Aug 2020
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Director

Relationship

I love Azara Healthcare. We did a request for proposals for population health vendors, and we had...

Aug 2020
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Director

Service and Support

The support the vendor gives us is pretty much amazing. If our health centers have an issue, the...

Aug 2020
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Director

Implementation and Training

The vendor is very involved in the process from when they are introduced to our health centers to...

Aug 2020
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Director

ROI / Cost (care and feeding)

Not everything has a cost. The vendor offers a lot of free things. We use Azara Healthcare quite a...

Aug 2020
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Director

Implementation and Training

I like the fact that whenever the vendor is going to do a training with our health centers, they...

Aug 2020
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Director

Functionality and Upgrades

We hear all the time how the reports are user friendly and how everything is in one spot. We have a...

Aug 2020
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Director

Lessons Learned

I am very likely to recommend the product. We get a lot of calls where people ask us how we like...

Aug 2020
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Manager

Functionality and Upgrades

The vendor has been supportive during the COVID-19 crisis. One challenge is that we don't have the...

Jun 2020
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Manager

Service and Support

We have a pretty close relationship with the C-suite folks. When we want something to be custom...

Jun 2020
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Manager

Other Observations & Comments

There are some hiccups in the system every once in a while, but overall, it functions as promised.

Jun 2020
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Manager

Functionality and Upgrades

Overall, we are satisfied with the system. It does everything that we hoped it would do and more. I...

Jun 2020
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Manager

Service and Support

The system visualization helps drive value for us, and actionable data is available to everyone....

Jun 2020
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Manager

Functionality and Upgrades

The system runs great. The vendor just moved the product to a new interface at the central level. We...

Jun 2020
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Director

Service and Support

Azara Healthcare has offered things to us during the COVID-19 crisis, but that is not something that...

May 2020
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Director

Future Outlook

Our contract is on a year-to-year basis, so we will reassess at that point whether the system is...

May 2020
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Director

Service and Support

As far as the help desk goes, we have a lot of challenges, especially with proactivity and getting...

May 2020
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Director

Service and Support

We have a really great relationship with Azara Healthcare's executives. When their executives are...

May 2020
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Director

ROI / Cost (care and feeding)

The biggest thing we pay for is the integration that lets us look at our data and see it visualized...

May 2020
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Director

ROI / Cost (care and feeding)

The product is very focused on getting outcomes. No matter which way we turn, Azara Healthcare is...

May 2020
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Physician

Functionality and Upgrades

We really enjoy the product, and it has definitely improved over the last few months. There were a...

May 2020
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Physician

Future Outlook

The product is definitely part of our long-term plans for now. In a perfect world, we wouldn't need...

May 2020
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Physician

ROI / Cost (care and feeding)

I would buy the product again. It is very user friendly and straightforward and has improved our...

May 2020
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Physician

Functionality and Upgrades

My medical assistant works directly with the product, and it is pretty straightforward. It just took...

May 2020
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Physician

Service and Support

Azara Healthcare is consistently and proactively looking for ways to help us.

May 2020
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Physician

ROI / Cost (care and feeding)

The whole point of using the product is to achieve tangible outcomes, and we have seen changes since...

May 2020
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Manager

Functionality and Upgrades

I would use capital letters and exclamation points to describe how much I love DRVS. I can't do my...

Apr 2020
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Manager

Relationship

Azara Healthcare is easy to work with. We have a dedicated person that works with Azara Healthcare,...

Apr 2020
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Manager

Functionality and Upgrades

There is always room for improvement. Azara Healthcare recently improved the system, so I am still...

Apr 2020
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Manager

Implementation and Training

There is a little room for improvement in Azara Healthcare's training. The training is pretty...

Jan 2020
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Manager

Interfacing and Integration

The ability to use the product for interoperability seems limitless at this point. We have multiple...

Jan 2020
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Manager

Relationship

Working with Azara Healthcare feels very different from working with our EHR vendor. Working with...

Jan 2020
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Manager

Implementation and Training

Things with Azara Healthcare have been great. The implementation went very quickly and smoothly. It...

Jan 2020
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Manager

Service and Support

When one of our departments makes a change, they just send Azara Healthcare a ticket to say the...

Jan 2020
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Manager

ROI / Cost (care and feeding)

There is a lot of room to negotiate Azara Healthcare's pricing. It isn't like an EHR for which a...

Jan 2020
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Manager

Relationship

We would like to have more robust OB functionality from the Azara Healthcare system beyond the...

Jan 2020
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Manager

Service and Support

We have staff members that put in enhancement requests, and Azara Healthcare has been really good...

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

The only thing we were able to do, which Azara Healthcare was great at helping us with, was...

Jan 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We work with a vulnerable population, so my bias is not only aimed at Azara Healthcare but at the...

Jan 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

All of DRVS' out-of-the-box reports have been nothing but a tremendous help for our organization....

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

Overall, we are very satisfied with DRVS. I don’t believe our satisfaction with the system will...

Jan 2020
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CEO/President

Technology

All of the clinical data from our EHR, state HIE, and claim feeds is managed with DRVS. We are...

Dec 2019
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CEO/President

Relationship

What I like the most about Azara Healthcare is the direct access I have to their leadership team,...

Dec 2019
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CEO/President

Technology

We are very happy with DRVS so far. We are turning on and utilizing more of the modules as Azara...

Dec 2019
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CEO/President

ROI / Cost (care and feeding)

Implementing DRVS took a little longer than we would have liked, but the system is really good...

Dec 2019
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CEO/President

Implementation and Training

The only thing that Azara Healthcare could do better would be rolling out some of the new modules...

Dec 2019
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Director

Interfacing and Integration

Our EMR pulls data on a nightly basis to feed into DRVS, and DRVS spits the data back out into a...

Nov 2019
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Director

Relationship

Things constantly change, and new vendors come in with the latest and greatest products, but we are...

Nov 2019
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Director

ROI / Cost (care and feeding)

Azara Healthcare doesn’t charge for every little thing, but they certainly do charge for ad hoc...

Nov 2019