Commentary Summary
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User Commentary
Technology
We have had minimal problems with the pumps. The pumps have been very intuitive and rock solid. We...
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Relationship
I have made a variety of contracts at B. Braun, and the vendor has been positive to work with for...
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Functionality and Upgrades
I like how I can set limits in the back of the system to meet protocols and things like that. I like...
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Other Observations & Comments
Our health system is fairly large, and it has been difficult to get all of the necessary players in...
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Service and Support
I would have liked more help on the biomed side of things, especially with the people who had fixed...
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Technology
We had an issue where we were getting alarms that B. Braun tied back to a sensor on the syringe...
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Technology
An opportunity for improvement would be a better way to secure the pumps for transport purposes. The...
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Relationship
B. Braun has a very responsive team. We can tap into specific account managers. We really like that...
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Other Observations & Comments
We have taken ongoing training on ourselves as an organization. That is not to say that B. Braun...
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Relationship
If the vendor has a vision, they haven't communicated it with me. The vendor's things are working...
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Technology
The drug libraries in the Perfusor Space are small and work well in transport. If we drop the pumps,...
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Interfacing and Integration
We are currently not integrating the pumps and our EMR because the pumps do not have that...
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Implementation and Training
B. Braun has great ongoing training. We call them all the time.
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Functionality and Upgrades
B. Braun’s product is very easy for our nurses to use. It seems a lot easier for the nurses to find...
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Relationship
We have had some high-level people from B. Braun involved in and even leading some of our projects....
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Functionality and Upgrades
The pumps function well and are solid. We like the size and reliability of the pumps, and they are...
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Functionality and Upgrades
When we work with B. Braun on an upgrade, we feel like it is the first time they have ever done the...
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Functionality and Upgrades
Unfortunately, the reality of the pumps is that it takes a long time to get new software and...
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Relationship
The vendor is responsive if we get ahold of them, but if we didn’t hound them, they would never tell...
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Service and Support
The support team doesn’t always get us where we want to go, but they are available, and they help us....
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Service and Support
The vendor has pretty much held up their end of their bargain. They have implemented everything that...
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Technology
The size of the pump is a great asset, even to the users. It is not overly heavy like some other...
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Technology
When we eject the patient tube, we have to push on the end, and then the door opens up and the tube...
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Functionality and Upgrades
We would never consider B. Braun’s base solutions. In addition, their product offering is not as...
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Future Outlook
There is nothing on the horizon for replacing the B. Braun pumps because they are for a very...
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Interfacing and Integration
In terms of integration, it is not as if the vendor is discouraging us; they are promoting that next...
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Service and Support
Whenever I have needed support, the support team has never been bad. The service people have been...
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Functionality and Upgrades
B. Braun really has had a great relationship with us. We have had a variety of other infusion pumps...
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Functionality and Upgrades
The Perfusor Space is a good product that meets our needs. B. Braun supplies us with new units when...
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Service and Support
We would like B. Braun to try to reduce user errors and the physical damage that have been...
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Technology
The one thing we have noticed with the syringe pumps is that when we used another brand before, that...
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Implementation and Training
The process for EMR automated programming and documentation is going well. The process is taking...
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Lessons Learned
The nice thing about B. Braun is that they don't have as many recalls and vulnerabilities reported...
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Functionality and Upgrades
I don't like the product's software. When we try to get the libraries updated, we have to go to...
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ROI / Cost
I don't remember any meetings where anyone brought up issues with additional costs. Some of the...
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Service and Support
The vendor is pretty good with support. If I call the vendor's support staff, the support I get is...
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Technology
The only thing that trips some people up in the Perfusor Space pump is that it goes in backward...
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Implementation and Training
We haven't done any ongoing training with B. Braun, but their initial training was superb.
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Functionality and Upgrades
I like that the Perfusor Space pump pretty much walks us through everything that we need to do. It...
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Implementation and Training
I was very annoyed with the education our staff received from B. Braun. Their representatives come...
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Functionality and Upgrades
We like the size of the Perfusor Space. It is a small hand pump that doesn’t get in the way of...
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Other Observations & Comments
We would like to see a syringe load. That would be useful.
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Relationship
B. Braun is working very hard to identify what we need in the future and to find us a solution for...
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Interfacing and Integration
We would like to achieve bidirectional interoperability with our EHR. The issue had previously been...
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Other Observations & Comments
I would recommend the Perfusor Space to others with the caveat that they should probably speak to us...
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Functionality and Upgrades
We have had the B. Braun pumps for years, and they suit our needs very well. The nice thing about...
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Functionality and Upgrades
Part of the new software that B. Braun has put out is a whole process for changing out syringes when...
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Relationship
For implementations, B. Braun comes on-site with a full team of field service engineers, clinical...
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Other Observations & Comments
I only wouldn't rate B. Braun's implementation higher because we don't yet have the ability to push...
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Other Observations & Comments
There was an update that led to a problem with our staff using the pumps incorrectly. We discovered...
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Functionality and Upgrades
The Perfusor Space works fairly well. The implementation was great, and I felt supported. We haven't...
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Relationship
There are at least a few specific executives or staff members at B. Braun's executive level that are...
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Functionality and Upgrades
I don't think we can have the Perfusor Space pump in the docking station. It sticks out. It would be...
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Functionality and Upgrades
The B. Braun pumps have been really, really great. We have only sent them out a few times in the...
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Service and Support
I actually have to call customer service, set up a time and date, and request information on updates...
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Service and Support
It is difficult to get parts for the Perfusor Space pumps to keep them operational. All the parts...
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Service and Support
There was an issue that was unresolved with B. Braun. I think the vendor did their best but never...
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Interfacing and Integration
We are satisfied with the integration of the Perfusor Space.
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Functionality and Upgrades
The ease of use really could be better. I am sure the system isn't easy to build. We want...
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Functionality and Upgrades
We use the system for syringe-driven infusions. We tend to use no more than two pumps at a time in a...
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Relationship
During the initial purchase of the system, the representative from the vendor was very helpful and...
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Technology
Given what is available today, the technology is a little on the antiquated side for the system. We...
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Technology
When we got these pumps, we were afraid that they were going to be brittle and get broken fairly...
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Service and Support
The staff from B. Braun takes care of us. The pumps work really well, and I can't think of anything...
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Future Outlook
We try to standardize certain types of equipment, and the Perfusor Space pump in particular is one...
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Service and Support
I have had some service issues, and since COVID-19, it has been really hard for anybody to keep a...
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Implementation and Training
Implementations and upgrades are not easy, and part of that has to do with the connectivity. Once we...
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Functionality and Upgrades
I haven't seen any new technology for the pumps, but they are meeting my needs right now. I don't...
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Relationship
We are proactive because we do preventative maintenance, but B. Braun’s service isn't proactive...
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Technology
We have trouble when we drop the Perfusor Space pumps. As long as we don't drop them and take really...
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Interfacing and Integration
Connectivity is a pain. The pump is not a simple plug-and-play device the way a lot of things are....
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Service and Support
It is hard to get parts, and on occasion, power supplies get broken. I bought a group of supplies...
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Relationship
We are in the process of building integration between our EMR and the Perfusor Space pumps. B. Braun...
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Relationship
Vendor promises are an oxymoron. B. Braun eventually keeps their promises, but B. Braun has...
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Implementation and Training
B. Braun is pretty thorough in their implementations. They have a good plan for upgrades and have...
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Functionality and Upgrades
For the most part, the Perfusor Space pumps work as B. Braun promoted. The interface is pretty intuitive....
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Lessons Learned
I would buy the B. Braun pumps again. There are certainly pros and cons, but looking at the pump...
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Future Outlook
We have made investments to standardize our pump platform, so we are committed to B. Braun. The...
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ROI / Cost
We don't run into problems with B. Braun charging us for changes, support, or things that we need. I...
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Service and Support
B. Braun is extremely responsive. We may not always get the answer that we want, but they always get...
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Service and Support
Because the B. Braun pumps and software are developed outside the US, there is a constant need to...
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Relationship
B. Braun tells us about upgrades and preventative maintenance, but other than that, there is really...
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Future Outlook
The Perfusor Space pumps are very limited in use for our organization, but they are still part of...
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Functionality and Upgrades
The pumps are simple to fix, and the vendor provides good training. However, parts availability is a...
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Relationship
The vendor keeps their promises. For example, they gave us a range of accuracy for delivery, and we...
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ROI / Cost
I haven't seen B. Braun try to nickel-and-dime us. Everything is a flat rate with them.
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Service and Support
B. Braun always has really good tech support available. B. Braun had a cyber alert come up against...
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Future Outlook
B. Braun is part of our long-term plans. I wouldn’t see us transitioning to anything else at this...
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Implementation and Training
We have to go to B. Braun’s class in order to get their parts, and I understand that. But they don’t...
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Functionality and Upgrades
Once these pumps were in-house, there were really no upgrades from a facility perspective. B. Braun...
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Functionality and Upgrades
The syringe pump is nice because it can deliver a smaller dose or volume over 10–30 minutes. That...
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Service and Support
We rarely see a B. Braun representative.
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Functionality and Upgrades
B. Braun is a German company, and they have a German mind-set in the way they approach and execute...
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