Perfusor Space (PCA, Syringe)
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Jackson Tate
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User Commentary

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VP/Other Executive

Functionality and Upgrades

The pumps function well and are solid. We like the size and reliability of the pumps, and they are...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

When we work with B. Braun on an upgrade, we feel like it is the first time they have ever done the...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

Unfortunately, the reality of the pumps is that it takes a long time to get new software and...

Sep 2022
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VP/Other Executive

Relationship

The vendor is responsive if we get ahold of them, but if we didn’t hound them, they would never tell...

Sep 2022
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VP/Other Executive

Service and Support

The support team doesn’t always get us where we want to go, but they are available, and they help us....

Sep 2022
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Director

Service and Support

The vendor has pretty much held up their end of their bargain. They have implemented everything that...

Sep 2022
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Director

Technology

The size of the pump is a great asset, even to the users. It is not overly heavy like some other...

Sep 2022
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Director

Technology

When we eject the patient tube, we have to push on the end, and then the door opens up and the tube...

Sep 2022
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Director

Functionality and Upgrades

We would never consider B. Braun’s base solutions. In addition, their product offering is not as...

Aug 2022
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Director

Future Outlook

There is nothing on the horizon for replacing the B. Braun pumps because they are for a very...

Aug 2022
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Director

Interfacing and Integration

In terms of integration, it is not as if the vendor is discouraging us; they are promoting that next...

Aug 2022
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Physician

Service and Support

Whenever I have needed support, the support team has never been bad. The service people have been...

Jul 2022
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Physician

Functionality and Upgrades

B. Braun really has had a great relationship with us. We have had a variety of other infusion pumps...

Jul 2022
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Manager

Functionality and Upgrades

The Perfusor Space is a good product that meets our needs. B. Braun supplies us with new units when...

Jul 2022
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Manager

Service and Support

We would like B. Braun to try to reduce user errors and the physical damage that have been...

Jul 2022
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Analyst/Coordinator

Technology

The one thing we have noticed with the syringe pumps is that when we used another brand before, that...

Jul 2022
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Analyst/Coordinator

Implementation and Training

The process for EMR automated programming and documentation is going well. The process is taking...

Jul 2022
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Analyst/Coordinator

Lessons Learned

The nice thing about B. Braun is that they don't have as many recalls and vulnerabilities reported...

Jul 2022
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Director

Functionality and Upgrades

I don't like the product's software. When we try to get the libraries updated, we have to go to...

Apr 2022
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Director

ROI / Cost (care and feeding)

I don't remember any meetings where anyone brought up issues with additional costs. Some of the...

Apr 2022
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Director

Service and Support

The vendor is pretty good with support. If I call the vendor's support staff, the support I get is...

Apr 2022
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Manager

Technology

The only thing that trips some people up in the Perfusor Space pump is that it goes in backward...

Mar 2022
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Manager

Implementation and Training

We haven't done any ongoing training with B. Braun, but their initial training was superb.

Mar 2022
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Manager

Functionality and Upgrades

I like that the Perfusor Space pump pretty much walks us through everything that we need to do. It...

Mar 2022
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Manager

Implementation and Training

I was very annoyed with the education our staff received from B. Braun. Their representatives come...

Mar 2022
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Manager

Functionality and Upgrades

We like the size of the Perfusor Space. It is a small hand pump that doesn’t get in the way of...

Mar 2022
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Manager

Other Observations & Comments

We would like to see a syringe load. That would be useful.

Mar 2022
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Manager

Relationship

B. Braun is working very hard to identify what we need in the future and to find us a solution for...

Mar 2022
||
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Manager

Interfacing and Integration

We would like to achieve bidirectional interoperability with our EHR. The issue had previously been...

Mar 2022
||
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Manager

Other Observations & Comments

I would recommend the Perfusor Space to others with the caveat that they should probably speak to us...

Mar 2022
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Manager

Functionality and Upgrades

We have had the B. Braun pumps for years, and they suit our needs very well. The nice thing about...

Mar 2022
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Manager

Functionality and Upgrades

Part of the new software that B. Braun has put out is a whole process for changing out syringes when...

Mar 2022
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Manager

Relationship

For implementations, B. Braun comes on-site with a full team of field service engineers, clinical...

Mar 2022
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Manager

Other Observations & Comments

I only wouldn't rate B. Braun's implementation higher because we don't yet have the ability to push...

Mar 2022
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Manager

Other Observations & Comments

There was an update that led to a problem with our staff using the pumps incorrectly. We discovered...

Mar 2022
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Manager

Functionality and Upgrades

The Perfusor Space works fairly well. The implementation was great, and I felt supported. We haven't...

Mar 2022
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Manager

Relationship

There are at least a few specific executives or staff members at B. Braun's executive level that are...

Mar 2022
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Manager

Functionality and Upgrades

I don't think we can have the Perfusor Space pump in the docking station. It sticks out. It would be...

Mar 2022
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Manager

Functionality and Upgrades

The B. Braun pumps have been really, really great. We have only sent them out a few times in the...

Mar 2022
||
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Manager

Service and Support

I actually have to call customer service, set up a time and date, and request information on updates...

Mar 2022
||
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Manager

Service and Support

It is difficult to get parts for the Perfusor Space pumps to keep them operational. All the parts...

Mar 2022
||
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Manager

Service and Support

There was an issue that was unresolved with B. Braun. I think the vendor did their best but never...

Mar 2022
||
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Manager

Interfacing and Integration

We are satisfied with the integration of the Perfusor Space.

Mar 2022
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Manager

Functionality and Upgrades

The ease of use really could be better. I am sure the system isn't easy to build. We want...

Mar 2022
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Physician

Functionality and Upgrades

We use the system for syringe-driven infusions. We tend to use no more than two pumps at a time in a...

Mar 2022
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Physician

Relationship

During the initial purchase of the system, the representative from the vendor was very helpful and...

Mar 2022
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Physician

Technology

Given what is available today, the technology is a little on the antiquated side for the system. We...

Mar 2022
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Manager

Technology

When we got these pumps, we were afraid that they were going to be brittle and get broken fairly...

Mar 2022
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Manager

Service and Support

The staff from B. Braun takes care of us. The pumps work really well, and I can't think of anything...

Mar 2022
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Manager

Future Outlook

We try to standardize certain types of equipment, and the Perfusor Space pump in particular is one...

Mar 2022
||
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Manager

Service and Support

I have had some service issues, and since COVID-19, it has been really hard for anybody to keep a...

Mar 2022
||
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Manager

Implementation and Training

Implementations and upgrades are not easy, and part of that has to do with the connectivity. Once we...

Mar 2022
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Manager

Functionality and Upgrades

I haven't seen any new technology for the pumps, but they are meeting my needs right now. I don't...

Mar 2022
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Manager

Relationship

We are proactive because we do preventative maintenance, but B. Braun’s service isn't proactive...

Mar 2022
||
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Manager

Technology

We have trouble when we drop the Perfusor Space pumps. As long as we don't drop them and take really...

Mar 2022
||
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Manager

Interfacing and Integration

Connectivity is a pain. The pump is not a simple plug-and-play device the way a lot of things are....

Mar 2022
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Manager

Service and Support

It is hard to get parts, and on occasion, power supplies get broken. I bought a group of supplies...

Mar 2022
||
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VP/Other Executive

Relationship

We are in the process of building integration between our EMR and the Perfusor Space pumps. B. Braun...

Mar 2022
||
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VP/Other Executive

Relationship

Vendor promises are an oxymoron. B. Braun eventually keeps their promises, but B. Braun has...

Mar 2022
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VP/Other Executive

Implementation and Training

B. Braun is pretty thorough in their implementations. They have a good plan for upgrades and have...

Mar 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

For the most part, the Perfusor Space pumps work as B. Braun promoted. The interface is pretty intuitive....

Mar 2022
||
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VP/Other Executive

Lessons Learned

I would buy the B. Braun pumps again. There are certainly pros and cons, but looking at the pump...

Mar 2022
||
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VP/Other Executive

Future Outlook

We have made investments to standardize our pump platform, so we are committed to B. Braun. The...

Mar 2022
||
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VP/Other Executive

ROI / Cost (care and feeding)

We don't run into problems with B. Braun charging us for changes, support, or things that we need. I...

Mar 2022
||
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VP/Other Executive

Service and Support

B. Braun is extremely responsive. We may not always get the answer that we want, but they always get...

Mar 2022
||
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VP/Other Executive

Service and Support

Because the B. Braun pumps and software are developed outside the US, there is a constant need to...

Mar 2022
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Manager

Relationship

B. Braun tells us about upgrades and preventative maintenance, but other than that, there is really...

Mar 2022
||
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Manager

Future Outlook

The Perfusor Space pumps are very limited in use for our organization, but they are still part of...

Mar 2022
||
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Manager

Functionality and Upgrades

The pumps are simple to fix, and the vendor provides good training. However, parts availability is a...

Feb 2022
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Manager

Relationship

The vendor keeps their promises. For example, they gave us a range of accuracy for delivery, and we...

Feb 2022
||
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Manager

ROI / Cost (care and feeding)

I haven't seen B. Braun try to nickel-and-dime us. Everything is a flat rate with them.

Feb 2022
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Manager

Service and Support

B. Braun always has really good tech support available. B. Braun had a cyber alert come up against...

Feb 2022
||
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Manager

Future Outlook

B. Braun is part of our long-term plans. I wouldn’t see us transitioning to anything else at this...

Feb 2022
||
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Manager

Implementation and Training

We have to go to B. Braun’s class in order to get their parts, and I understand that. But they don’t...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

Once these pumps were in-house, there were really no upgrades from a facility perspective. B. Braun...

Feb 2022
||
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Manager

Functionality and Upgrades

The syringe pump is nice because it can deliver a smaller dose or volume over 10–30 minutes. That...

Feb 2022
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Manager

Service and Support

We rarely see a B. Braun representative.

Feb 2022
||
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Director

Functionality and Upgrades

B. Braun is a German company, and they have a German mind-set in the way they approach and execute...

Feb 2022
||
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Analyst/Coordinator

Functionality and Upgrades

We are mainly using the Perfusor Space syringe pumps. We have a couple of PCA pumps, but our folks...

Jan 2022
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Analyst/Coordinator

Relationship

B. Braun’s executives are available quickly if we need something. We haven't needed to contact them...

Jan 2022
||
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Manager

ROI / Cost (care and feeding)

The vendor doesn’t charge for me to reach out to with questions and help me with various things...

Jan 2022
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Manager

Functionality and Upgrades

Our users have loved the Perfusor Space pumps from day one. We haven't really had any complaints all...

Jan 2022
||
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Manager

Functionality and Upgrades

When we first got the syringe pump, it wasn’t web based. We actually had to have a pharmacist from...

Jan 2022
||
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Director

Functionality and Upgrades

The pump has a very strong medication library, which is the most important thing to our staff. The...

Dec 2021
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Director

Functionality and Upgrades

The pumps break easily. The company is usually very quick to get replacements to us. If the vendor...

Dec 2021
||
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Manager

Technology

We don't have any plans to replace the B. Braun pumps at this point. The pump is pretty simple to...

Dec 2021
||
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Manager

Functionality and Upgrades

There is one feature that end users don't love about the Perfusor Space pumps, and that is that the...

Dec 2021
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Manager

Functionality and Upgrades

It is simple to train someone to use the pump, but it is not very sophisticated; it is extremely...

Dec 2021
||
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Manager

Relationship

I have never had an issue with responsiveness or follow-up on problems we have had. B. Braun's...

Dec 2021
||
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Manager

Lessons Learned

I would tell people looking at the B. Braun pump that it makes sense to invest in the wireless...

Dec 2021
||
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VP/Other Executive

Relationship

We have a very strong working relationship with B. Braun. We have continuity with our sales...

Dec 2021
||
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VP/Other Executive

Lessons Learned

B. Braun tries to charge us for little things, but I don't let them because we manage expectations...

Dec 2021
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VP/Other Executive

Technology

The challenges for smaller Perfusor Space pumps are not as great as our other pumps. We have no...

Dec 2021
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VP/Other Executive

Service and Support

I am not very happy that we have to negotiate with B. Braun to train our biomed team. They repair...

Dec 2021
||
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VP/Other Executive

ROI / Cost (care and feeding)

Everything we need for the B. Braun pumps is wildly expensive, but they have met our expectations,...

Dec 2021
||
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Director

Functionality and Upgrades

We really haven't had any confusion about the product working as promoted. The product functions in...

Oct 2021
||
(0)
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Director

Technology

Our pumps are not connected to Wi-Fi. We have to update each pump individually, and that is very...

Oct 2021
||
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Director

Lessons Learned

If I had plenty of money, I would go with a different product. But if money were a factor, I would...

Oct 2021
||
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Director

Service and Support

B. Braun has very good customer service. It only took a few phone calls and educational tutorials to...

Oct 2021
||
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