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User Commentary
Relationship
Bails’ executives are extremely responsive. Everything we need happens very quickly, and the firm...
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Sales and Contracting
Bails is easy to work with regarding contract negotiation. Sometimes other firms aren't willing to...
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Relationship
We had another firm that was not working well for us, so we went to the market for a firm better...
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People and Knowledge
We struggle at times due to the knowledge base of Bails’ staff. Sometimes they are unable to assist...
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ROI and Cost
I have not heard any complaints about feeling nickel-and-dimed. The billing was straightforward in...
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Other Observations
One of Bails’ resources turned over multiple times, so that was a bit frustrating, but that was not...
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Other Observations
Any lack of expertise from Bails was because of the newness of the product they were implementing...
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Other Observations
Our expected outcomes are increased efficiency and increased utilization of the system. Before, we...
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People and Knowledge
I am pretty satisfied with the quality of Bails’ resources. The one caveat is one person who didn't...
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Relationship
Bails worked hard to understand what we are trying to accomplish and why, and then they tried to...
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People and Knowledge
One resource we were given by the firm was very knowledgeable but should not have facilitated the...
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Project Results
Our goals in working with Bails were to fix our data management and process utilization and build a...
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Sales and Contracting
The biggest piece of feedback that I have for Bails is about the way they structure contracts. They...
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Relationship
Bails did a great job. We had an assigned project manager, and they partnered well with our internal...
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Win/Loss - Why they were selected (by current clients)
Above all, the reason we went with this system is that Bails really helped us get to a point where...
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Relationship
Organizational efficiency is one of the gaps in terms of Bails' approach when compared to the...
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Relationship
Bails is a very responsive company. I have access to them. I can engage with their executive...
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ROI and Cost
Bails is a very competitively priced firm, and that is why we use them. They beat other firms’ rates....
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People and Knowledge
We have never had a knowledge problem with Bails. They have a very strong knowledge of the product...
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Tools and Methodology
We expected Bails to have standard scripts for testing and training. We expected those processes to...
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Relationship
We relied heavily on Bails and their expertise for the right approach. They brought that level of...
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Relationship
One point of feedback for Bails is that they changed something and never really told us. The thing...
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Project Results
The initial go-live planning was great. In terms of project management, Bails had the right...
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ROI and Cost
Bails avoids charging for every little thing. I know any time committed to a project or client gets...
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Relationship
Bails’ strength is that they really know the application, and because of that, they are able to be...
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Relationship
I don't know whether we are clear enough, but sometimes we really want a consultant to tell us that...
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Win/Loss - Why they were selected (by current clients)
I have worked with Nordic before, and my relationship with Nordic convinced me to explore Bails. The...
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Project Results
Bails has been great with training. We have had them put together some training documentation.
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Other Observations
I hope to gain deeper subject matter expertise on the software that my operational department is...
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Project Results
I would highly recommend the firm's services to anyone. If I went to work someplace else and needed...
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Project Results
Bails provides high value for the price of their services. That has been amazing for us. We also...
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Relationship
Bails could do a little better with strategy. They know the product, and they know what other...
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People and Knowledge
We had one consultant previously that was really good in a certain area, but ever since then, we...
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People and Knowledge
Bails’ consultants have been really great during this whole project, and so far, everything is going...
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Tools and Methodology
I think we need a little more support when it comes to one of the ERP modules that we use heavily....
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ROI and Cost
We are paying Bails a lot of money, so I am going to rate getting our money’s worth a little lower...
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Project Results
The firm gave us the general level of reports and things that we used, but as people start using the...
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People and Knowledge
We had subject matter experts who were very knowledgeable about the software we implemented. We...
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Project Results
We had Bails do some training materials for the organization. They did some short videos on how to...
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Tools and Methodology
Bails did what they could with what we had, but the ERP we implemented has been a big source of...
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Tools and Methodology
The firm could keep a better count of the hours and be more above board about that. Most times,...
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People and Knowledge
The knowledge of the firm's team members about what they were doing was good. The biggest issue was...
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ROI and Cost
Some people in our organization were very picky in their questions, and sometimes I thought we were...
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Project Results
I don't think there was anything the firm did that wowed us. However, we didn't expect that. The...
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