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Bails ERP Implementation Leadership
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Kaleb Harris
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KLAS Research Director - Kaleb Harris
 
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User Commentary

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Manager

Relationship

Bails’ executives are extremely responsive. Everything we need happens very quickly, and the firm...

Jan 2023
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Manager

Sales and Contracting

Bails is easy to work with regarding contract negotiation. Sometimes other firms aren't willing to...

Jan 2023
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Manager

Relationship

We had another firm that was not working well for us, so we went to the market for a firm better...

Jan 2023
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Manager

People and Knowledge

We struggle at times due to the knowledge base of Bails’ staff. Sometimes they are unable to assist...

Jan 2023
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Manager

ROI and Cost

I have not heard any complaints about feeling nickel-and-dimed. The billing was straightforward in...

Jan 2023
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Manager

Other Observations

One of Bails’ resources turned over multiple times, so that was a bit frustrating, but that was not...

Nov 2022
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Manager

Other Observations

Any lack of expertise from Bails was because of the newness of the product they were implementing...

Nov 2022
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Manager

Other Observations

Our expected outcomes are increased efficiency and increased utilization of the system. Before, we...

Nov 2022
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Manager

People and Knowledge

I am pretty satisfied with the quality of Bails’ resources. The one caveat is one person who didn't...

Nov 2022
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Manager

Relationship

Bails worked hard to understand what we are trying to accomplish and why, and then they tried to...

Nov 2022
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Director

People and Knowledge

One resource we were given by the firm was very knowledgeable but should not have facilitated the...

Nov 2022
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Director

Project Results

Our goals in working with Bails were to fix our data management and process utilization and build a...

Nov 2022
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Director

Sales and Contracting

The biggest piece of feedback that I have for Bails is about the way they structure contracts. They...

Nov 2022
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Manager

Relationship

Bails did a great job. We had an assigned project manager, and they partnered well with our internal...

Nov 2022
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Manager

Win/Loss - Why they were selected (by current clients)

Above all, the reason we went with this system is that Bails really helped us get to a point where...

Nov 2022
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Director

Relationship

Organizational efficiency is one of the gaps in terms of Bails' approach when compared to the...

Nov 2022
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Director

Relationship

Bails is a very responsive company. I have access to them. I can engage with their executive...

Nov 2022
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Director

ROI and Cost

Bails is a very competitively priced firm, and that is why we use them. They beat other firms’ rates....

Nov 2022
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Director

People and Knowledge

We have never had a knowledge problem with Bails. They have a very strong knowledge of the product...

Nov 2022
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Manager

Tools and Methodology

We expected Bails to have standard scripts for testing and training. We expected those processes to...

Nov 2022
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Manager

Relationship

We relied heavily on Bails and their expertise for the right approach. They brought that level of...

Nov 2022
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Manager

Relationship

One point of feedback for Bails is that they changed something and never really told us. The thing...

Nov 2022
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Manager

Project Results

The initial go-live planning was great. In terms of project management, Bails had the right...

Nov 2022
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CNIO

ROI and Cost

Bails avoids charging for every little thing. I know any time committed to a project or client gets...

Nov 2022
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CNIO

Relationship

Bails’ strength is that they really know the application, and because of that, they are able to be...

Nov 2022
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CNIO

Relationship

I don't know whether we are clear enough, but sometimes we really want a consultant to tell us that...

Nov 2022
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CNIO

Win/Loss - Why they were selected (by current clients)

I have worked with Nordic before, and my relationship with Nordic convinced me to explore Bails. The...

Nov 2022
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Director

Project Results

Bails has been great with training. We have had them put together some training documentation.

Apr 2022
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Director

Other Observations

I hope to gain deeper subject matter expertise on the software that my operational department is...

Apr 2022
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Director

Project Results

I would highly recommend the firm's services to anyone. If I went to work someplace else and needed...

Apr 2022
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Director

Project Results

Bails provides high value for the price of their services. That has been amazing for us. We also...

Apr 2022
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Director

Relationship

Bails could do a little better with strategy. They know the product, and they know what other...

Apr 2022
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Manager

People and Knowledge

We had one consultant previously that was really good in a certain area, but ever since then, we...

Apr 2022
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Manager

People and Knowledge

Bails’ consultants have been really great during this whole project, and so far, everything is going...

Apr 2022
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Manager

Tools and Methodology

I think we need a little more support when it comes to one of the ERP modules that we use heavily....

Apr 2022
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Manager

ROI and Cost

We are paying Bails a lot of money, so I am going to rate getting our money’s worth a little lower...

Apr 2022
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Director

Project Results

The firm gave us the general level of reports and things that we used, but as people start using the...

Apr 2022
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Analyst/Coordinator

People and Knowledge

We had subject matter experts who were very knowledgeable about the software we implemented. We...

Apr 2022
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Analyst/Coordinator

Project Results

We had Bails do some training materials for the organization. They did some short videos on how to...

Apr 2022
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Analyst/Coordinator

Tools and Methodology

Bails did what they could with what we had, but the ERP we implemented has been a big source of...

Apr 2022
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Analyst/Coordinator

Tools and Methodology

The firm could keep a better count of the hours and be more above board about that. Most times,...

Apr 2022
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Director

People and Knowledge

The knowledge of the firm's team members about what they were doing was good. The biggest issue was...

Apr 2022
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Director

ROI and Cost

Some people in our organization were very picky in their questions, and sometimes I thought we were...

Apr 2022
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Director

Project Results

I don't think there was anything the firm did that wowed us. However, we didn't expect that. The...

Apr 2022
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