ExactaMix 2400 Comments

 

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Current Time Inside Cache Tag Helper: 9/22/2020 6:00:10 PM and Model.EvProductId = 58190

Commentary Summary

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User Commentary

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Manager

Functionality and Upgrades

We have had the ExactaMix 2400 for a while. We still have the Windows XP version, but we are going...

Nov 2019
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Manager

Relationship

Baxter does not keep their promises. I went to a conference several years ago, and I spoke with a...

Nov 2019
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Manager

Service and Support

We troubleshoot everything that goes wrong with the ExactaMix 2400. We have Baxter on the phone most...

Nov 2019
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Manager

Service and Support

We would love to get more support and clearer direction from Baxter when we are handling some of the...

Nov 2019
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Manager

Functionality and Upgrades

We hope to have more compounders in the future, but the current problems we are having are making us...

Nov 2019
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Manager

Service and Support

I don't feel supported by Baxter. I just feel like they don't know exactly what we do, and that...

Nov 2019
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Manager

Service and Support

Baxter's support for the ExactaMix 2400 is reactive. When something is broken, then Baxter cares....

Nov 2019
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Manager

Implementation and Training

Baxter needs to improve their communication. Baxter doesn't provide any ongoing training. Maybe I am...

Nov 2019
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Manager

Service and Support

I believe that when we have had issues with the pumps and Baxter has shipped new ones to us, Baxter...

Nov 2019
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Manager

Functionality and Upgrades

A lot of people at Baxter don't exactly understand our volume or what we make at our facility. If...

Nov 2019
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Manager

Functionality and Upgrades

If there were a technician from Baxter who would actually come and take care of the upgrades, that...

Nov 2019
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Manager

Implementation and Training

We have gotten zero ongoing training from Baxter. We are not satisfied. When we first installed the...

Nov 2019
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Manager

Implementation and Training

People move to different roles and move on to other organizations, so Baxter should provide some...

Nov 2019
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Manager

Relationship

Whether I would recommend the ExactaMix 2400 or not would depend on other organizations' volumes....

Nov 2019
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Manager

Functionality and Upgrades

The product is getting old, so I am worried that I might have more problems with it in a year from...

Nov 2019
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Director

Functionality and Upgrades

We haven't gotten any training from Baxter for a very, very long time. The ExactaMix 2400 is a...

Oct 2019
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Director

Relationship

I don't really hear anything from Baxter in terms of support. I don't know whether Baxter has a road...

Oct 2019
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Manager

Relationship

Baxter's executive involvement is fine. I don't demand a whole lot. Baxter kind of lays back and...

Oct 2019
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Director

Functionality and Upgrades

The ExtractaMix 2400 is a fairly straightforward system. It mixes various medications for us very...

Jul 2019
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Director

ROI / Cost (care and feeding)

In general, Baxter is a good company to work with, and although they tend to nickel-and-dime us more...

Jul 2019
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Manager

Functionality and Upgrades

We have a love-hate relationship with Baxter. Lately, we have kind of reengaged with them, so I am...

Jul 2019
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Manager

Implementation and Training

Learning how to use the ExactaMix 2400 takes a while. But once people get going, they can use the product....

Jul 2019
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Manager

Service and Support

For the most part, we have gotten what we have wanted from Baxter. Sometimes engaging with the...

Jul 2019
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Manager

Interfacing and Integration

I would really like to see Baxter improve the user interface because it is outdated and looks like...

Jul 2019
(1)
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Manager

Service and Support

We have had some problems with updating the formulations in the ExactaMix 2400 because no resource...

Jul 2019
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Manager

Technology

If I could afford to, I would outsource what the product does because Baxter has a lot of material...

Jul 2019
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Manager

Functionality and Upgrades

Overall, the product works as I expected it to. The programming can be inflexible from time to time,...

Jul 2019
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Manager

Service and Support

The phone support is really good. We can call and immediately talk to a representative, but we don't...

Jul 2019
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Manager

Other Observations & Comments

I expect our satisfaction to stay the same in the future. Given Baxter's history, I would say that...

Jul 2019
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Director

Implementation and Training

The machine can be kind of cumbersome to set up. There are a lot of steps involved and a lot of...

Mar 2019
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Director

Functionality and Upgrades

I don’t see a lot of innovation with the ExactaMix 2400.

Mar 2019
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Director

Interfacing and Integration

The machine is integrated with our EHR and our DoseEdge System. That is the thing I like the most...

Mar 2019
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Manager

Service and Support

We have had a lot of problems with changing out the pumps over the last few years, but Baxter has...

Dec 2018
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Manager

Functionality and Upgrades

I really like the ExactaMix 2400. It is pretty versatile. From what I know of the ExactaMix 2400, I...

Dec 2018
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Manager

Relationship

It just seems like things are going to be about the same. I don’t know of any upgrades or anything....

Dec 2018
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Manager

Technology

The ExactaMix 2400 has been a great product. We have used it for a long time; it is a workhorse.

Dec 2018
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Manager

Interfacing and Integration

The ExactaMix 2400 has some limitations with interoperability and interfaces. That has been challenging....

Dec 2018
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Manager

ROI / Cost (care and feeding)

If we want to make a change with Baxter after implementation, there are usually fees associated with...

Dec 2018
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Manager

Technology

The compounder measures well. The tubing supplies don’t break, leak, or malfunction. Errors are...

Dec 2018
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Manager

Technology

The amount measured out of all the channels is consistent from bag to bag and from day to day. We...

Dec 2018
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Manager

Service and Support

The ExactaMix 2400 product used to be a Baxa product before Baxter bought it. Prior to Baxter taking...

Dec 2018
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Manager

Functionality and Upgrades

We haven't had an upgrade in years, but the one we did have went very poorly. We were told that it...

Dec 2018
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Manager

Technology

From a hardware standpoint, the ExactaMix 2400 product is great. The compounder is very reliable and...

Dec 2018
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Manager

Technology

The ExactaMix 2400 product is incredibly accurate and can detect an error by using objective barcode...

Dec 2018
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Manager

Interfacing and Integration

The integration could be significantly improved. The integration between the ExactaMix 2400 product...

Dec 2018
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Manager

Interfacing and Integration

We have voiced our concerns to Baxter about the lack of interfacing, but they don't seem to be...

Dec 2018
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Director

Service and Support

Baxter came on-site to make sure that we had everything set up and that we had adequate training.

Dec 2018
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Director

Service and Support

The support is pretty responsive. Our account people are in touch with us when they need something...

Dec 2018
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Director

Technology

We use the ExactaMix 2400 for filling our TPN bags. Everything is barcode driven. The ExactaMix 2400...

Dec 2018
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Director

Technology

The ExactaMix 2400 really hasn’t changed since we have had it. There have been a few tweaks via...

Dec 2018
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Director

Interfacing and Integration

The ExactaMix 2400 doesn’t have a very clean interface with one of our other systems. There is an...

Dec 2018
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Director

ROI / Cost (care and feeding)

We really haven’t had any issues with the ExactaMix 2400. We pay a small fee to have redundant...

Dec 2018
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Manager

Service and Support

Baxter does a good job of trying to reach out to their customer base. But if I could do things over...

Dec 2018
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VP/Other Executive

Service and Support

The technicians that come out to service our machine are great. They are always very knowledgeable...

Dec 2018
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VP/Other Executive

Technology

The ExactaMix 2400 product is a reliable and efficient machine. I specifically like how well it...

Dec 2018
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Manager

Service and Support

The ExactaMix 2400 consistently works. Baxter is very proactive in bringing forward technology...

Dec 2018
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Manager

ROI / Cost (care and feeding)

The ExactaMix 2400 is not part of our long-term plans, but that is not the fault of the equipment....

Dec 2018
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Director

Service and Support

Everybody has been hurt by the supply issues. I appreciate Baxter’s efforts to communicate with us...

Dec 2018
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Director

Interfacing and Integration

We are trying to integrate our EMR with the Baxter pump, so that, theoretically, when somebody saves...

Oct 2018
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Director

Technology

We haven’t done any upgrades with the ExactaMix 2400 unit. The system is very basic and does what it...

Aug 2018
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Director

Technology

We haven’t had much downtime because Baxter's hardware and software are stable. The hardware lasts a...

Aug 2018
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Director

Service and Support

We get excellent support from Baxter. They are responsive and have talented, knowledgeable people....

Aug 2018
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Manager

Relationship

We have had the ExactaMix 2400 for more than a decade. Baxter is available if we have issues, and...

Aug 2018
 Helpful

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Manager

Service and Support

The people who work at Baxter are good. We don’t really have one particular go-to person. We call...

Aug 2018
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Manager

Functionality and Upgrades

The product has worked really well for us. It is flexible and definitely meets our needs. I would...

Aug 2018
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Analyst/Coordinator

Functionality and Upgrades

The ExactaMix 2400 is excellent in its own limited way. It mixes medications quickly, effectively,...

Mar 2018
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Director

Functionality and Upgrades

The ExactaMix 2400 is a very basic machine that works very well. It does nothing more or less than...

Jan 2018
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Manager

Functionality and Upgrades

We use the ExactaMix 2400 device for a very limited purpose. We only use it for compounding TPNs....

Dec 2017
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Manager

Other Observations & Comments

The support group is always available. Baxter's support representatives are always available to us...

Dec 2017
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VP/Other Executive

Technology

The ExactaMix 2400 is a workhorse. It is very stable and never goes down. We don't have any problems...

Dec 2017
 Helpful

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VP/Other Executive

Service and Support

Baxter does a good job communicating with us and servicing our ExactaMix 2400. We have very capable...

Dec 2017
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Director

Functionality and Upgrades

The ExactaMix 2400 pumps have somewhat limited functionality; they mix medications for us, and that...

Nov 2017
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Director

Functionality and Upgrades

The ExactaMix 2400 is a workhorse. We don’t have any problems with it. It doesn’t go down.

Sep 2017
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Director

Service and Support

Our communication with Baxter is good. If we have a problem, we call them and they quickly respond....

Sep 2017
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Director

Functionality and Upgrades

The ExactaMix 2400 has security measures in place. We can set those measures up and monitor them,...

Sep 2017
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Manager

Functionality and Upgrades

We have used a Baxter compounder for many years. We have had a few upgrades through the years....

Sep 2017
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Manager

Interfacing and Integration

I scored Baxter's integration lower, but that is partially our fault. We explored integration...

Sep 2017
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Manager

Functionality and Upgrades

Baxter's ExactaMix 2400 hasn't changed a lot. Baxter did upgrade the ABACUS software and made a...

Sep 2017
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Manager

Functionality and Upgrades

Overall, the ExactaMix 2400 is a very reliable product, and I would recommend it.

Sep 2017
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