Alaris (LVP, PCA, & Syringe) Commentary
Filtered view: (Traditional)
Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
The Alaris pumps are pretty easy to use and require very little training for end users.
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Relationship
We are usually the ones to find issues with the pumps, but BD is very responsive. When I have to...
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Relationship
I have had more support from BD than our other pump vendor. BD has been much more responsive. They...
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Relationship, Operations
BD has had a number of sessions to maximize the information we get that I have attended and found helpful....
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Product
We have a list of enhancements we would love to see in BD’s pump functionality. Probably the biggest...
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Culture, Relationship, Operations
BD has provided presentations to the system. I know that BD is really receptive when I reach out...
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Product
The Alaris pump is intuitive for most of the staff members because they use it so frequently. When...
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Product
The Alaris pump has a way to measure a patient's respiratory state because when we have opioids, we...
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Product
If BD got epidural approval and could do epidurals, that would be really awesome. The nurses...
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Relationship
BD could do better at providing new technology. We have been giving them feedback for a while. We...
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Relationship, Operations
I haven't worked with BD here for a few years, so I guess it would be nice to meet with them. I...
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Product
The Alaris pump is not used on an everyday basis. I think that is why I get called for questions a...
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Product
The Alaris pump is a good product. However, I have never used it outside of using it for PCA, so I...
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Operations
For training, we get things that we can go to regularly, and I have felt like the training has been...
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Culture, Loyalty, Relationship
BD has been responsive to us. We are currently working through some contracting with them. They are...
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Relationship
We have partnered with BD on a lot of things in the past, and unfortunately, similar to all of the...
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Loyalty
We have to replace our fleet because it is old. We are to the point where we can't find the parts we...
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Operations, Product
We had a recent upgrade, and it didn't seem like it was going well. I didn't have a direct...
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Product
The Alaris is pretty user friendly. We don't have a lot of complaints from our nurses about it. The...
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Loyalty
We are definitely leaning toward moving to the Alaris for our system. I think we have had...
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Culture, Relationship
When I think of BD compared to another vendor, BD's folks who support the Alaris pumps may have a...
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Relationship
The support has been there from BD when needed in terms of what I am doing with the infusion pumps....
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Value
For the Alaris, there has been a litany of recalls. The pumps are too expensive.
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Loyalty, Product
I like the pumps. The providers don't complain to me. In fact, we are putting an order in for some...
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Operations
During one implementation, the team was brand new, so we got to be the ones to iron out all the...
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Product
The issues we have with the Alaris pump are more on the operational side with how we use the pump....
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Relationship
BD has taken a very long time to get their FDA certification back, and that has really held us back...
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Product
As far as I know, the Alaris pumps kind of seem like any other device. We can upgrade and do lots of...
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Product
I would not buy the Alaris pumps again based on the experience and feedback that we have received....
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Culture, Relationship, Product
With BD, I have never been able to get any feature added, even though that ability was promised in...
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Culture, Value
In general, for everything we need, BD asks for money. BD charges for every little thing, even for...
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Product
Moving the BD pumps around has been a bit challenging because of their size.
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Loyalty
I have learned that BD is going to withdraw from the market any BD pumps that have been used for...
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Loyalty, Product
The interoperability issues we had with integrating our EMR with the Alaris were our build, the...
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Loyalty, Relationship, Value
We have the same pumps that we had before, but BD has updated their drug library format and stuff....
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Relationship, Relationship
Keeping promises would mean that BD would take action and be transparent. We experienced a...
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Relationship, Relationship
As we were contemplating some earlier offerings, BD had to mitigate their recall, and we were...
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Operations, Operations
BD offers training. We just have not found it very helpful.
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Relationship, Relationship
Our problems were escalated to high leadership, but they were not empowered to solve our problems.
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Value, Value
We have had a lot of breakages and have had to do a lot of repairs early in the life of the devices....
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Product, Product
We continue to have a lot of issues with our Alaris pump system. There are known issues with the...
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Product, Product
We experience a lot of channels not communicating to the point-of-care unit. We still have a lot of...
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Relationship
We purchased all of the Alaris equipment. We were also going to purchase some more syringe modules...
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Product
Something that makes us a little cold toward the Alaris is that when we were purchasing equipment,...
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Loyalty, Value
There is a high cost associated with the remediation, and that is definitely the major negative for...
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Relationship, Product
The Alaris is pretty much unchanged. BD introduced groundbreaking technology to us over a decade...
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Operations
We don't really use any of BD's training resources; we do our own training program.
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Loyalty
We have been asking BD about EMR interoperability for a while. We have been waiting for their new...
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Relationship, Product
From a safety perspective, the Alaris pump has gotten better through the years. We had a lot of...
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Relationship
We had very little connection with BD over the last few years because a lot of development was stuck...
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Product
Our staff is really used to using the pumps, and they are intuitive. There are enough other...
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Loyalty, Relationship
We are looking for more connection with whoever their right people are. The vendor has a lot of...
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Relationship, Product
The Alaris pumps have great functionality, but BD has had a lot of bumps in the road. The vendor...
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Culture, Value
BD likes to charge us to give people access to the server and additional analytics sites. BD would...
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Loyalty, Product
BD really promoted interoperability to us even though we couldn't add that anytime soon. The Alaris...
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Relationship, Product
During a recent software upgrade, BD added some different options that we did not have previously,...
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Product
BD does not have a good patient-controlled epidural solution, and that is a deal-breaker for us...
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Culture, Value
I believe BD does avoid charging for every little thing. We have a contract in place, so I don't...
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Relationship, Product
BD is vendor agnostic in terms of the other solutions we can use with the Alaris. If people want to...
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Relationship
I think the end users have their outcomes, and I don't think BD is hindering any goals, but I am not...
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Product
In general, I would probably suggest that companies choose one vendor’s pump instead of a mix.
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Relationship
We specifically asked for the vendor’s 510(k) clearance, and they were elusive at first. I had to...
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Operations
The vendor was on-site with hands-on support during our most recent software upgrades. As part of...
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Product
There are a few limitations to the product that we haven't been able to overcome. My biggest concern...
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Loyalty
The product is going through recall, and the majority of our pumps aren’t eligible for the upgrade...
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Operations, Product
I'm pleased with the overall product. The design, setup, and programming of the pump are intuitive....
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Relationship
The vendor has executive involvement in important decisions and brings in people who can answer as...
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Relationship, Product
The vendor does well at producing outcomes. One of the things I'm happy with is their quarterly...
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Product
There are a lot of things I like about the product in terms of the actual hands-on pieces. However,...
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Product
We have had no major issues with the Alaris pumps. However, we sometimes hear from our clinicians...
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Loyalty
Comparing all the devices on the market today, the Alaris is one of the least developed. BD might...
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Product
Knowing our clinicians’ concerns with the Alaris, we haven’t been interested in going live with...
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Culture, Value
BD charges us for every little thing, even things that were not initially included in the contract....
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Relationship
BD’s customer service is pretty good. The Alaris pump representatives are pretty responsive.
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Product
With the Alaris pumps, if we don’t know something, we can just try a couple of different clicks, and...
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Product
When we run everything through the Alaris, there is smooth sailing.
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Product
The color display on the Alaris is easy to read. The patient ID is on the pump, and we can see it...
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Relationship
The support we get for the Alaris has always been fantastic.
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Loyalty
I don't see the Alaris changing much. I hope that in a year from now maybe our journey and...
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Product
The gravity component of the product is challenging to work with in our work settings. When we have...
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Relationship
BD meets with us regularly to review our data, and they are definitely proactive. Also, their...
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Product
The best way we are told to do titratable drugs in the Alaris is almost like using a fluid version,...
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Relationship, Product
When something needs to be adjusted, those alerts are very difficult to understand from an end-user...
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Relationship, Product
BD had a little event related to the hardware on the LVP module. The issue was not raised to the...
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Product
There are certain drugs where we want a variable rate of intermittent administration. I don’t think...
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Product
Compared to their competitors' solutions, BD’s whole pump user interface is preferable. We like the...
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Product
I wish that the Alaris allowed us to program with a leading zero instead of a decimal. The system is...
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Loyalty, Product
BD has invested in a new medication safety analytics reporting platform that is far superior to the...
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Culture, Relationship
I sometimes find out about a safety alert from an outside source before the vendor tells us. I even...
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Relationship
In the past, there have been recalls, but BD hasn't told us about them, even though we specifically...
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Relationship
I do have contacts with BD that I could reach out to if I needed to reach them.
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Product
I would recommend BD and their product, but I would tell whoever is looking into BD about the things...
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Relationship, Operations
BD doesn't provide updates on what is going on. For a recent recall they had, I would have liked to...
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Relationship, Product
Once we put recommendations into the product, I would like to see how the process works to get them...
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Product
It is probably not possible to make the pumps lighter, but they are very heavy. We were looking at...
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Product
For some of the medications that are in large volume, it would be nice if there were a way to have...
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Culture, Value
BD charges for everything that they provide. There is a software maintenance agreement, and there...
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Operations
We haven't done training in a long time, but I was hoping that we could do that again. BD offered to...
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Product
I would like for the pump to be able to have a limit for weight-based dosing as well as...
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Operations
The training is quite good for the Alaris. BD comes in annually to train us.
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Product
Our upgrades with the Alaris have been pretty seamless. But BD hasn’t made major changes to the...
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Relationship
We don’t have the need to use the support team for the Alaris very much.
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Operations
BD has some computer-based training that we can do. The product is actually pretty easy to use and...
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Loyalty, Product
One thing that disinclines me from continuing with BD is that a while ago, they discontinued support...
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Product
We would like to be able to integrate the Alaris pumps with some of our other software so that we...
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Relationship, Product
The Alaris pump is a good product, and most of our issues have been with communication because...
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Operations, Product
The product is fairly easy to use. Even I can figure out how to use a couple of modules.
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Operations, Product
We use the end-tidal CO2 module, but I don't think there has been good training on it, and I don't...
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Product, Value
The product has a lot of safety mechanisms built into the smart technology, so I think we have fewer...
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Value
There are a few things we would like to see improved with the Alaris. One is that our clinical...
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Product
One thing on our wish list with the Alaris is that we would love it if BD could make the pump's flow...
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Loyalty, Product
Some of the screen features of the Alaris pumps need to be augmented. The next upgrade will make...
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Product
We like the advantages of the drug library in the Alaris and the flexibility we have with it to...
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Loyalty, Product
BD’s form factor hasn't been updated in decades, and that is frustrating. The multichannel brain is...
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Operations, Product
The most recent upgrades for the Alaris have gone really well.
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Value
In terms of cost, it is reasonable how the vendor charges us. The pump's quality and longevity are...
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Relationship
BD is such a huge company, so getting directly in contact with a support person that can help...
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Operations
If another organization decided to go with BD, I would tell that organization to make sure to have...
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Value
The ongoing maintenance of the product is what would hold me back from saying it is the best out...
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Product
The functionality for building data sets in the Alaris is robust. But we can't make easy changes on...
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Product
One of the Alaris' strengths is the level at which the pumps enhance patient safety when the system...
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Relationship
We upgraded and did the remediation because there is a 510(k) pending for the Alaris pumps, and that...
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Product
BD has really excellent KPI reports that we can drive upward. They are super nice.
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Product
The interaction with the server is fairly straightforward and clear. The user interface at the pump...
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Relationship, Product
The product is fairly reliable. The vendor accommodates a lot of different clinical scenarios, and...
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Operations
The vendor provides really good training materials either on a website or on a learning module as...
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Product
The vulnerability of the product is that it works as well as the way it is set up and maintained....
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Relationship
BD had a bunch of recalls. But BD has been very transparent with any defects that might exist. They...
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Relationship, Product
Unfortunately, another recall has put the vendor in a difficult position. I am sure they are...
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Culture, Culture
Our contract with BD is very itemized. We don’t make many changes without updating our contract and...
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Operations, Operations
We wanted to go live with the Alaris in all of our units, but then there were a lot of recalls, and...
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Relationship, Relationship
The vendor has been willing to help us with our challenges. They provide other items if something...
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Operations, Operations, Product, Product
We haven't needed ongoing training because the product is pretty user friendly, and it is easy to...
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Relationship, Relationship, Operations, Operations
We have had good support from BD as we have been navigating the installation of the Alaris pumps. We...
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Product, Product
We like the wireless updates in the Alaris when we do a data file release or a data set release....
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Product, Product
The one concern that we have with the Alaris is the ability to hang the CPU at or below the heart...
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Loyalty, Loyalty
We feel like the upgrade process is pretty seamless for the Alaris. We are looking forward to seeing...
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Relationship, Relationship
BD doesn’t keep their promises. They overpromise a lot of things that don't actually come to...
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Product, Product
Some of the product's reporting capabilities could be refined a bit to give us more information,...
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Relationship, Relationship
I want BD to be more responsive to tickets that we open up. It takes a really long time for someone...
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Product, Product, Value, Value
The product really helps with pharmacy work and nursing workflows. It helps streamline workflows,...
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