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HealthSight Infection Advisor (MedMined)
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KLAS Research Director - Jackson Tate
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Jackson Tate

Research Director

jackson.tate@klasresearch.com

801-734-6503

 
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Manager

When I have problems or questions, BD's support is really good. I have a direct contact from BD who...

May 2021
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Manager

We wish we could have access to some components in MedMined Surveillance Advisor that we still don't...

May 2021
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Manager

I am pretty familiar with MedMined Surveillance Advisor. BD did a training, and they were amazing at...

May 2021
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Manager

MedMined Surveillance Advisor is an excellent product because of its data mining. I can very easily...

May 2021
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Manager

The program is a little difficult until we know how to use it. Sometimes I still get stuck. When I...

May 2021
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Manager

A lot of the services are bundled into the contract. BD doesn't charge us for anything extra.

May 2021
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Manager

Occasionally, we have hit little roadblocks. We have been working to get a couple of little modules...

May 2021
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Manager

BD is proactive about keeping me informed about anything that may be coming up. BD also lets me know...

May 2021
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Director

We haven't been as successful with MedMined Surveillance Advisor this year as we were in previous...

Apr 2021
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Director

The support that we got wasn't the same as it was years ago. When we had issues with MedMined...

Apr 2021
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Director

There was a real change in the quality of people that were helping with issues. Through the years,...

Apr 2021
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Director

We have been able to work out and adjust our contracts with BD, so I don't think that they have...

Apr 2021
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Director

With pulling the data in the way we need to meet our public reporting needs, there is a little bit...

Apr 2021
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Director

With the last few employees that we needed to train on MedMined Surveillance Advisor, we had some...

Apr 2021
||
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Manager

I like MedMined Surveillance Advisor better than other systems I have used. I don’t think it is...

Feb 2021
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Manager

I use the product every day of my life, even on the days I am not supposed to be working. The...

Feb 2021
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Manager

The product does have some flaws. I have issues with the surgical data feeds. They are sometimes not...

Feb 2021
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Manager

I only reach out to BD when I have an issue or something that I can't correct on my own. They are...

Feb 2021
||
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Manager

BD regularly introduces new features. One thing that was difficult to do was to search for patients...

Feb 2021
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Manager

When we get the right person, BD's tech support is great. However, getting the right person is hard....

Jan 2021
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Manager

The functionality with the product is great. I would recommend the product to other organizations. I...

Jan 2021
||
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Manager

I am really happy with this product. It has been absolutely worth it. I don't know what we would...

Jan 2021
||
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Manager

I like this product, but I wish it could do a lot more. The product would do more if we had an...

Jan 2021
||
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Manager

The vendor's support is outstandingly good. The vendor will work on problems and try to have a...

Jan 2021
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Manager

When I first started working at the facility, BD had a customer service line we could call whenever...

Jan 2021
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Manager

We kept asking BD for more training and didn’t get it. When I started, I started with somebody else,...

Jan 2021
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Manager

We have so much COVID-19 information that the tool is helping us find. The tool's major strength is...

Jan 2021
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Manager

We always have access to BD. During the upgrades, the communication with the vendor is more monthly,...

Jan 2021
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Manager

During COVID-19, the vendor developed new reports that we were able to utilize. We didn't have to...

Jan 2021
||
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Manager

I know all of BD's service people by their first names. If I don't get an answer right away, that is...

Jan 2021
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Manager

A year from now, we are going to be using another system, but I think I will want this system back....

Jan 2021
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Manager

We know that there is a lot going on in the background for BD to put a program like this together...

Jan 2021
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Manager

I would be confident that anybody evaluating the solution would be getting a quality product, and...

Jan 2021
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(0)
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Manager

When we used to have infection prevention conferences, we would run into other infection...

Jan 2021
||
(0)
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Manager

With the vendor, we have been able to transition to real-time surveillance. We pick something up as...

Jan 2021
||
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Manager

We went through a couple of upgrades on the product. Any problems that arose were solved very...

Jan 2021
||
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Director

I have been very happy with BD. They work with me, and I use them all the time. For me, BD has kept...

Jan 2021
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Director

BD has been very good about updating things and keeping us informed when they change things. One of...

Jan 2021
||
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Director

One of the nice things about BD is that they don't nickel-and-dime us. If I ask BD for something,...

Jan 2021
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Director

The training from BD is very effective. Our initial training was a while ago. With COVID-19,...

Jan 2021
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Manager

The system has helped me a whole lot. I use it every day. I created a dashboard using MedMined...

Jan 2021
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Manager

I have had a good working relationship with BD for a long time. When I call my contact, if I need...

Jan 2021
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Manager

The system is user friendly. I don’t have any problems with it. I was trying to run a big program...

Jan 2021
||
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Manager

The system provides the data that I need to ensure when we have patients come in that we can get...

Jan 2021
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Manager

BD sent out early a program where we could run a report for COVID-19 information. They also had one...

Jan 2021
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Manager

BD always has training. When anything new comes out, we get an email letting us know that there is...

Jan 2021
||
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Manager

One of our initiatives involved the tracking and trending of hospital-acquired C. difficile cases....

Dec 2020
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Manager

One of the things I really like about MedMined Surveillance Advisor is the ability to upload...

Dec 2020
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Manager

I like the ability to track and trend data over time. Running reports from the system implementation...

Dec 2020
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Manager

I would like a little more hands-on assistance with NHSN reporting processes. The help when it comes...

Dec 2020
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Manager

MedMined Surveillance Advisor was purchased by BD a couple of years ago. Since the change, I haven't...

Dec 2020
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Manager

I would have to see whether I would buy the system again. If something else came out that was...

Dec 2020
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Manager

I would like the system to do more in terms of helping provide education for the staff members...

Dec 2020
||
(0)
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Manager

The vendor has been pretty proactive with COVID-19 and getting reports out. The vendor was pretty...

Dec 2020
||
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Manager

I am big on education, and the vendor promised they would provide that. They have not fulfilled that...

Dec 2020
||
(0)
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Manager

The vendor hasn’t kept the technology up; everything is exactly the same as it was when we bought...

Dec 2020
||
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Manager

I can see my satisfaction being lower with the vendor in a year from now. The education piece was...

Dec 2020
||
(0)
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Director

Customer service has lagged a bit over the last couple of years. BD is not quite as visible as they...

Dec 2020
||
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Director

I wish BD would update their education materials. They initially promised to do so, but the...

Dec 2020
||
(0)
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Director

There are things we really love about MedMined Surveillance Advisor, but I would probably have to...

Dec 2020
||
(0)
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Director

BD is good at following up on issues when we bring things up. The system is slow, but BD’s tech...

Dec 2020
||
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Director

A lot of our issues with MedMined Surveillance Advisor are around technical things. The system has...

Dec 2020
||
(0)
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Director

One of the things that we really like about MedMined Surveillance Advisor is the NIM scorecard. The...

Dec 2020
||
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Manager

I don't know that I would buy the system again. That would depend on the new technology on the...

Dec 2020
||
(0)
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Manager

I don't see my overall satisfaction changing that much in the next year. MedMined Surveillance...

Dec 2020
||
(0)
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Nurse

I would purchase BD's system again if there were a need. I have liked using it. It has been very...

Dec 2020
||
(0)
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Nurse

There are things that the system misses. It sometimes doesn’t match up with the data that we run...

Dec 2020
||
(0)
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Nurse

When I first started using the system, the vendor sent out newsletters or emails about what kind of...

Dec 2020
||
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Nurse

In the last few years, I don’t think that the vendor has really done any upgrades. They had one that...

Dec 2020
||
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Nurse

We are changing to another vendor's system, which is able to do most of the things that MedMined...

Dec 2020
||
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Director

One of the downfalls of the system is related to the fact that we are a specialty facility. We have...

Dec 2020
||
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Director

The system is pretty intuitive. I like the alerts and the ability to run reports historically pretty...

Dec 2020
||
(0)
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Director

We get very good support from BD. They are very responsive. They always follow up, and we have...

Dec 2020
||
(0)
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Director

I would recommend the product. It is a good product, and the vendor has good follow-up. I think the...

Dec 2020
||
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Manager

Every day, I am glad that I have the module because without it, our infection control would be very...

Dec 2020
||
(0)
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Director

We have used the reporting features in the product quite a bit. We set up functionality for lab...

Dec 2020
||
(0)
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Director

Our training has been internal and has set up different meetings here and there whereas originally,...

Dec 2020
||
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Director

This product has given us the ability to do clinical work. However, we are not reporting to federal...

Dec 2020
||
(0)
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Director

I was worried when BD took over the product. However, things have been going quite well, and...

Dec 2020
||
(0)
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Nurse

I know that everything has been crazy with COVID-19, but over the last year, BD's executives and...

Dec 2020
||
(0)
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Nurse

When BD's support people respond and actually start working with us, the support is very good and...

Dec 2020
||
(0)
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Nurse

There were some glitches with the recent upgrade, and those haven't actually been fixed yet. I am...

Dec 2020
||
(0)
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Manager

We will be replacing MedMined Surveillance Advisor within the next four years because our...

Oct 2020
||
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Manager

We have had a couple of instances where a patient returned to the hospital with a wound after...

Oct 2020
||
(0)
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Manager

We haven't been pleased with the training or support from BD. We have been on Webex calls, but it...

Oct 2020
||
(0)
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Manager

Our vendor account staff has changed. The person I was initially talking to changed to someone else...

Oct 2020
||
(0)
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Manager

BD has communicated when there is about to be a change in the way the system works or in its...

Oct 2020
||
(0)
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Manager

I would like for the product to be part of our long-term plans, but if not, we will use some other...

Oct 2020
||
(0)
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Manager

There are functionalities that have been built into the system incorrectly, such as the...

Oct 2020
||
(0)
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Manager

I don’t even know whether the system meets our integration and interoperability goals. There is some...

Oct 2020
||
(0)
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Manager

I have figured some things out on my own, but I would rather not have to muddle through. I am not...

Oct 2020
||
(0)
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Manager

During the COVID-19 crisis, I may have gotten an email from the vendor. They also built a report...

Oct 2020
||
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