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User Commentary
Relationship
BD does everything in their power to the best of their abilities to keep all their promises....
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Product
HealthSight Infection Advisor is a good program. It identifies the areas we want to identify. There...
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Product
HealthSight Infection Advisor's tools for report writing and alert creation are very cumbersome for...
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Product
When organizations identify the areas where they want to focus on using the product and get past the...
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Product
I like that the product gives us patterns that tell us whether there are seats in a hospital or...
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Product
If there were one thing that BD could improve, it would be integration. BD’s integration is not...
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Operations, Product
I would probably use a different program than MedMined's because there are probably more...
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Relationship, Operations
There are a lot of very talented people at BD, but they don’t come right out and tell us how to...
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Relationship, Operations
BD has a whole suite of things that we can access for education.
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Product
HealthSight Infection Advisor’s dashboards and navigation panel are extremely easy to use. Once we...
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Product
One of our functionality issues right now is with something called antibiotic resistance reporting....
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Product, Value
Using HealthSight Infection Advisor allows us to track and trend device-associated infections. And...
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Relationship
We have had a bit of change in BD’s staff, so BD could improve there by just having consistent...
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Relationship
BD has been very helpful in working with us whenever we need them to. They actually get teams...
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Operations
Our initial training with BD was a long time ago. I would like to see their ongoing training that is...
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Culture, Relationship
BD could be less vague about what the system updates are for. For example, they could say whether...
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Product
There is a lot of manual work that goes into deciding whether something was present on admission or...
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Product
HealthSight Infection Advisor pulls a list of positive cultures from our EMR. One gap, which isn't a...
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Relationship
It has been a while since we heard from anybody at an executive level at BD. The person who was our...
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Product
There are a lot of extra cultures that come through that don't mean anything. We have tons of...
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Relationship
I have had to intervene with the vendor's customer service people to get tickets closed. I recently...
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Relationship, Value
BD is good. They have tried really hard to take care of us, but they have had some limitations. We...
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Product
BD has a lot of systems other than MedMined, and that is part of the problem. BD does everything. We...
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Loyalty, Value
We decided to leave MedMined because we were paying a high price for it and we weren't getting all...
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Product
We have a problem with the vendor's timelines. The system's infrastructure is outdated. It takes a...
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Product
HealthSight Infection Advisor is a good product. It provides us with the information we need in a...
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Operations
BD provides training. They do one-on-one training and provide monthly education. They have a...
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Relationship
We have a good relationship with BD. They are an easy company to work with. They keep in touch with...
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Value
BD doesn’t avoid charging for every little thing. We have to pay for all the separate modules, and...
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Loyalty
Some of the future updates have exciting things. The new product is going to meet all of our...
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Loyalty
We don't have any definitive plans to not use BD's product, but as we are getting more and more...
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Culture, Product, Value
When we have asked about adding additional data, that has been done at no cost. That has been good.
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Product
We don't use BD's system for NHSN reporting, but it is set up pretty well for that and for multiple...
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Relationship, Operations
The vendor is not super proactive. In the beginning, they told us to let them know whether we needed...
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Operations
It would have been great if BD had foreseen that what we asked for during the implementation might...
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Operations
The vendor was shortsighted during the implementation. The vendor should reach back out to hospitals...
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Operations, Product
The issue we have had is that when the vendor implemented the product, they didn't implement any...
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Relationship, Product
We got the program for outbreak surveillance, but the product has some limitations in that area in...
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Operations, Product
BD assesses things for patterns with their algorithm, but they don't tell us when something is...
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Culture, Culture, Relationship, Relationship
We had a situation where BD was aware of errors and had received feedback from other customers about...
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Product, Product
The trending data and statistics available in HealthSight Infection Advisor do a lot and are very...
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Value, Value
I do not feel like I am getting my money's worth right now. BD isn't keeping their promises, and my...
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Relationship, Relationship
We struggle a lot with BD’s tech support team. We have to submit secure feedback to the help desk...
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Loyalty, Loyalty
We are in the process of reviewing and investigating other vendors to see whether we are going to...
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Culture, Culture, Product, Product
BD is trying to deliver new technology, but the things that they are rolling out just aren't meeting...
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Operations, Operations, Product, Product
During an upgrade, we had some issues where some of our surveillance tools stopped working. We...
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Relationship, Relationship, Product, Product
HealthSight Infection Advisor is not meeting all of our needs. We have to find significant...
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Relationship
We can pick up the phone and call BD. That is great. However, when we call them, we don't always get...
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Product
MedMined's new product doesn't talk to their old product, and that causes workflow issues for us....
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Culture
BD told us about a brand new and improved product. We were upgraded to that product, and while the...
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Operations
The vendor used to have a local office with local educators, and the educators came to our facility...
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Relationship
The product is not as good as it was before it was purchased by BD. The product is now part of a...
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Product
I have always liked MedMined. I like using the product for surveillance because I can sort out...
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Product
My biggest limitation with MedMined is that when I try to get information out of my EMR and into...
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Product
HealthSight Infection Advisor is a specialized line for BD. BD is an expert in the field....
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Operations
The initial training is excellent, but that may be a function of how I particularly use HealthSight...
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Relationship
On the one hand, HealthSight Infection Advisor works so well that I rarely call for support. On the...
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Relationship
When the system will be down for servicing or if there are any glitches, BD notifies us right away.
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Product, Value
I would definitely buy HealthSight Infection Advisor again. Our infection control practitioners and...
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Product
HealthSight Infection Advisor has integrated quite well, but I am sure the integration can be...
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Loyalty, Product
Part of the reason we got HealthSight Infection Advisor was to help us track our clinical...
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Product
The reporting within HealthSight Infection Advisor has a lot of capabilities and a lot of potential,...
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Relationship
The points of contact that we have with BD always have to refer to some other team or person to get...
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Operations
The things we built in the BD system work well, but I would tell someone interested in buying...
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Loyalty
I would tell a peer that BD is dedicated to integration, interoperability, and the long-term...
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Product
The product is good. However, we are having issues trying to get the upgrade. We have been having...
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Product
The product is pretty intuitive. The vendor was able to give us the knowledge portal fairly easily,...
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Value
Previously, the vendor would have charged for doing interfaces and getting the data flowing, but the...
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Relationship
The vendor is very responsive whenever I have a question. The vendor really does try to be...
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Value
The product isn't cheap, and I am still not able to use the product to its full capacity, so I would...
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Loyalty
The product is not working for me as promoted because I am having issues. I am hoping that my...
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Product
The alerts that are built into the system are excellent and very helpful. The hospital-acquired...
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Product, Value
The product has driven our ability to quickly identify any triggers or alerts on the central lines...
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Product
BD has done a really good job of pulling the data and getting what we need for mandatory reporting...
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Loyalty, Product
I do like some of HealthSight Infection Advisor’s new upgrades. I would recommend HealthSight...
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Operations
There hasn’t been a whole lot of training. We have had to learn the product on our own and figure...
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Product
We were told that HealthSight Infection Advisor could integrate with our systems and work well, but...
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Relationship
BD is very responsive. Their product has issues, not their people. Their technical support is great,...
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Loyalty, Relationship
BD has taken longer to fulfill their promises recently than they have taken in previous years....
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Value
BD nickel-and-dimes us. If we want improvements, we have to shell out a whole lot of money. I...
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