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HealthSight Infection Advisor (MedMined)
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User Commentary

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Manager

Service and Support

We can pick up the phone and call BD. That is great. However, when we call them, we don't always get...

Mar 2023
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Manager

Interfacing and Integration

MedMined's new product doesn't talk to their old product, and that causes workflow issues for us....

Mar 2023
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Manager

Functionality and Upgrades

BD told us about a brand new and improved product. We were upgraded to that product, and while the...

Mar 2023
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Director

Relationship

The vendor used to have a local office with local educators, and the educators came to our facility...

Mar 2023
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Director

Relationship

The product is not as good as it was before it was purchased by BD. The product is now part of a...

Mar 2023
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Manager

Service and Support

I would definitely buy the product again. It is much more intuitive, user friendly, and easy to use...

Mar 2023
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Manager

Functionality and Upgrades

Overall, our experience with the vendor has been good. I don't feel that we are using the system to...

Mar 2023
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Manager

Implementation and Training

We received a lot of initial training, and BD has always been very responsive. Their people were...

Mar 2023
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Manager

Functionality and Upgrades

I have always liked MedMined. I like using the product for surveillance because I can sort out...

Feb 2023
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Manager

Interfacing and Integration

My biggest limitation with MedMined is that when I try to get information out of my EMR and into...

Feb 2023
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Manager

Functionality and Upgrades

HealthSight Infection Advisor is a specialized line for BD. BD is an expert in the field....

Jan 2023
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Manager

Implementation and Training

The initial training is excellent, but that may be a function of how I particularly use HealthSight...

Jan 2023
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Manager

Service and Support

On the one hand, HealthSight Infection Advisor works so well that I rarely call for support. On the...

Jan 2023
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Manager

Service and Support

When the system will be down for servicing or if there are any glitches, BD notifies us right away.

Jan 2023
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Director

Future Outlook

I would definitely buy HealthSight Infection Advisor again. Our infection control practitioners and...

Jan 2023
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Director

Interfacing and Integration

HealthSight Infection Advisor has integrated quite well, but I am sure the integration can be...

Jan 2023
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Manager

Functionality and Upgrades

Part of the reason we got HealthSight Infection Advisor was to help us track our clinical...

Dec 2022
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Manager

Functionality and Upgrades

The reporting within HealthSight Infection Advisor has a lot of capabilities and a lot of potential,...

Dec 2022
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Manager

Service and Support

The points of contact that we have with BD always have to refer to some other team or person to get...

Dec 2022
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Manager

Lessons Learned

The things we built in the BD system work well, but I would tell someone interested in buying...

Dec 2022
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VP/Other Executive

Lessons Learned

I would tell a peer that BD is dedicated to integration, interoperability, and the long-term...

Nov 2022
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Director

Interfacing and Integration

The product is good. However, we are having issues trying to get the upgrade. We have been having...

Nov 2022
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Director

Functionality and Upgrades

The product is pretty intuitive. The vendor was able to give us the knowledge portal fairly easily,...

Nov 2022
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Director

ROI / Cost

Previously, the vendor would have charged for doing interfaces and getting the data flowing, but the...

Nov 2022
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Director

Relationship

The vendor is very responsive whenever I have a question. The vendor really does try to be...

Nov 2022
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Director

ROI / Cost

The product isn't cheap, and I am still not able to use the product to its full capacity, so I would...

Nov 2022
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Director

Other Observations & Comments

The product is not working for me as promoted because I am having issues. I am hoping that my...

Nov 2022
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Director

Functionality and Upgrades

The alerts that are built into the system are excellent and very helpful. The hospital-acquired...

Oct 2022
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Director

Functionality and Upgrades

The product has driven our ability to quickly identify any triggers or alerts on the central lines...

Oct 2022
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Manager

Technology

BD has done a really good job of pulling the data and getting what we need for mandatory reporting...

Oct 2022
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Manager

Functionality and Upgrades

I do like some of HealthSight Infection Advisor’s new upgrades. I would recommend HealthSight...

Oct 2022
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Manager

Implementation and Training

There hasn’t been a whole lot of training. We have had to learn the product on our own and figure...

Oct 2022
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Manager

Interfacing and Integration

We were told that HealthSight Infection Advisor could integrate with our systems and work well, but...

Oct 2022
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Manager

Relationship

BD is very responsive. Their product has issues, not their people. Their technical support is great,...

Oct 2022
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Manager

Relationship

BD has taken longer to fulfill their promises recently than they have taken in previous years....

Oct 2022
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Manager

ROI / Cost

BD nickel-and-dimes us. If we want improvements, we have to shell out a whole lot of money. I...

Oct 2022
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Director

Functionality and Upgrades

We have had a lot of challenges with BD. We had some CLABSIs that were not picked up by the system,...

Aug 2022
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Director

Functionality and Upgrades

The product itself is very easy to work with. We can create reports and factor in whatever we want...

Aug 2022
||
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Director

ROI / Cost

We are in an in-between state where we have a good mixture of clinical and nonclinical scenarios....

Aug 2022
||
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Director

Technology

Mainly, the product itself needs to be improved. I would mainly like to see an improvement in the...

Aug 2022
||
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Director

ROI / Cost

Our quality outcomes for antimicrobial stewardship have been our main focus, so we have used a lot...

Aug 2022
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Director

Implementation and Training

HealthSight Infection Advisor is pretty complex, and it encompasses quite a bit of information as...

Aug 2022
||
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Director

Relationship

For the most part, the vendor keeps their promises. I haven’t really seen them go back on their word...

Aug 2022
||
(0)
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Director

Implementation and Training

We would like to think we live in a perfect world, but companies have a lot of turnovers, and that...

Aug 2022
||
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Director

Relationship

The current model was updated pretty recently, so that model has met a lot of our needs. The program...

Aug 2022
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Director

Relationship

When we try to contact a vendor executive, we usually get ahold of somebody that can solve our issue...

Aug 2022
||
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Manager

Implementation and Training

I like that BD has mixed deliveries for training on demand. If I am having trouble with a particular...

Jul 2022
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Manager

Interfacing and Integration

The system has trouble talking to our EMR, and sometimes we are not able to get any information out....

Jul 2022
||
(0)
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Manager

Service and Support

BD does a good job of being proactive. They always put out what is happening, and every time I sign...

Jul 2022
||
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Manager

ROI / Cost

There is a price for each module that comes out if we want to monitor additional things. For...

Jul 2022
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Manager

Other Observations & Comments

Sometimes when we have problems, we communicate with the representative for the vendor. Otherwise,...

Jun 2022
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Manager

Functionality and Upgrades

There are some functionalities that I don't use, but the overall functionality works well. The...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

BD has changed their product, and we are struggling a bit. We wanted to increase our reporting to...

Jun 2022
||
(0)
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Director

Technology

I would not buy the system again because I know what else is out there now. The newer surveillance...

Jun 2022
||
(0)
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Director

ROI / Cost

MedMined was the first automated surveillance program we had. Prior to having the system, we were...

Jun 2022
||
(0)
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Nurse

Functionality and Upgrades

We had some outcomes where the product helped us when we first started doing our prevention of...

Jun 2022
||
(0)
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Nurse

Lessons Learned

I would like to see specialty training and education. For example, during COVID-19, ventilators were...

Jun 2022
||
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Manager

Functionality and Upgrades

The reports are pretty good. When the vendor went through their big change, most of the reports that...

Jun 2022
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Manager

Relationship

BD's customer service is really good. I like our BD representative. They are always available.

Jun 2022
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Manager

Interfacing and Integration

The MedMined product is really good for me. It interfaces with our EMR, so we have a lot of...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

I can look at lab reports. I do a lot of work with C. difficile, and there is ready access to...

Jun 2022
||
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Manager

Functionality and Upgrades

The tool is easy to use and customizable, which is nice. I have customized the tool to follow my...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

HealthSight Infection Advisor has trigger points for hospital-acquired infections that are easy to...

Jun 2022
||
(0)
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Manager

Future Outlook

We had an introductory call with BD on what it would look like to migrate to the new platform, and...

Jun 2022
||
(0)
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Director

ROI / Cost

This product is not the all-encompassing solution I would like to have. But there is no way I could...

Jun 2022
||
(0)
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Director

Functionality and Upgrades

HealthSight Infection Advisor was a better platform before BD bought it. It seems like BD is trying...

Jun 2022
||
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Analyst/Coordinator

Functionality and Upgrades

HealthSight Infection Advisor's interface is a little archaic and could definitely use some...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

The system's interface has a lot of tabs and buttons we have to press to get where we want to go. I...

May 2022
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Analyst/Coordinator

Service and Support

Most of the issues I have with the product are with its interface and functionality. When I tell the...

May 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Despite the problems I have with the product, it is definitely better to have the system than to not...

May 2022
||
(0)
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Analyst/Coordinator

ROI / Cost

The vendor only charges for each package that we use.

May 2022
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(0)
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Analyst/Coordinator

Implementation and Training

I would like to see more training from the vendor that includes modules an individual can take on...

May 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Some of the vendor's things don't work properly. We are having trouble with the system's antibiogram...

May 2022
||
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VP/Other Executive

ROI / Cost

Knowing what I know now, I would not buy HealthSight Infection Advisor again. BD’s support has...

May 2022
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VP/Other Executive

Relationship

BD has come in and done assessments of our practice in an effort to have a better partnership where...

May 2022
||
(0)
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VP/Other Executive

ROI / Cost

We are overpaying for HealthSight Infection Advisor. To appease us, BD has talked to us about a new...

May 2022
||
(0)
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VP/Other Executive

Relationship

There are only so many technical people at BD, and they can only do one thing at a time. We have had...

May 2022
||
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VP/Other Executive

Relationship

We haven’t had issues with BD’s upgrades and updates. There was one concern with something optional...

May 2022
||
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VP/Other Executive

Interfacing and Integration

BD is in our data warehouse. If we wanted to, we could integrate with BD’s pumps, cabinets, and so on....

May 2022
||
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VP/Other Executive

Functionality and Upgrades

The overall quality of HealthSight Infection Advisor is low, but that is because we are on the...

May 2022
||
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VP/Other Executive

Other Observations & Comments

I would recommend HealthSight Infection Advisor to others. If we stayed with BD, I think our...

May 2022
||
(0)
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Manager

Relationship

In the beginning, when we had BD in mind, we had a representative that we had a lot of communication...

May 2022
||
(0)
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Manager

Implementation and Training

We have a new person in our office doing training with MedMined system. That person is having a lot...

May 2022
||
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Manager

Service and Support

If I email the vendor, they do respond, and we eventually get things taken care of. But sometimes we...

May 2022
||
(0)
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Manager

Service and Support

The problem with BD is their staff turnover. We are constantly getting new people to talk to, and we...

May 2022
||
(0)
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Manager

Functionality and Upgrades

The report for antibiotic usage is really a valuable tool in the system, and we use that in our...

May 2022
||
(0)
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Analyst/Coordinator

Lessons Learned

We expected that HealthSight Infection Advisor would come out of the box with ready-to-use features...

May 2022
||
(0)
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Analyst/Coordinator

Service and Support

BD’s staff is responsive when we reach out for feedback. Overall, the communication between us and...

May 2022
||
(0)
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Analyst/Coordinator

Future Outlook

HealthSight Infection Advisor will really help our department. We are very happy with the patterns....

May 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

BD has implemented their system at plenty of other organizations. I would love to see BD bring their...

May 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

We are dissatisfied with BD’s training because we have to supply all the nuances, and we don’t know...

May 2022
||
(0)
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Analyst/Coordinator

Relationship

We have interacted with individuals from BD who have been very helpful, friendly, and responsive....

May 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

We all wish the implementation had been a little bit different. When we implemented HealthSight...

May 2022
||
(0)
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Manager

ROI / Cost

I don't know what other products cost, but BD charges us a considerable amount.

Apr 2022
||
(0)
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Manager

Interfacing and Integration

We have a part of the program that I am still struggling with in terms of integration. However, I...

Apr 2022
||
(0)
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Manager

Relationship

Every couple of weeks, BD has service downtime, and they plaster that information on the product....

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

HealthSight Infection Advisor is a good product. We really like the program. It provides us with a...

Apr 2022
||
(0)
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Manager

Implementation and Training

We actually have to go into the system and search for training. There is not an email that is sent...

Apr 2022
||
(0)
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