
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Service and Support
We can pick up the phone and call BD. That is great. However, when we call them, we don't always get...
Login or Create an Account to see details.
Interfacing and Integration
MedMined's new product doesn't talk to their old product, and that causes workflow issues for us....
Login or Create an Account to see details.
Functionality and Upgrades
BD told us about a brand new and improved product. We were upgraded to that product, and while the...
Login or Create an Account to see details.
Relationship
The vendor used to have a local office with local educators, and the educators came to our facility...
Login or Create an Account to see details.
Relationship
The product is not as good as it was before it was purchased by BD. The product is now part of a...
Login or Create an Account to see details.
Service and Support
I would definitely buy the product again. It is much more intuitive, user friendly, and easy to use...
Login or Create an Account to see details.
Functionality and Upgrades
Overall, our experience with the vendor has been good. I don't feel that we are using the system to...
Login or Create an Account to see details.
Implementation and Training
We received a lot of initial training, and BD has always been very responsive. Their people were...
Login or Create an Account to see details.
Functionality and Upgrades
I have always liked MedMined. I like using the product for surveillance because I can sort out...
Login or Create an Account to see details.
Interfacing and Integration
My biggest limitation with MedMined is that when I try to get information out of my EMR and into...
Login or Create an Account to see details.
Functionality and Upgrades
HealthSight Infection Advisor is a specialized line for BD. BD is an expert in the field....
Login or Create an Account to see details.
Implementation and Training
The initial training is excellent, but that may be a function of how I particularly use HealthSight...
Login or Create an Account to see details.
Service and Support
On the one hand, HealthSight Infection Advisor works so well that I rarely call for support. On the...
Login or Create an Account to see details.
Service and Support
When the system will be down for servicing or if there are any glitches, BD notifies us right away.
Login or Create an Account to see details.
Future Outlook
I would definitely buy HealthSight Infection Advisor again. Our infection control practitioners and...
Login or Create an Account to see details.
Interfacing and Integration
HealthSight Infection Advisor has integrated quite well, but I am sure the integration can be...
Login or Create an Account to see details.
Functionality and Upgrades
Part of the reason we got HealthSight Infection Advisor was to help us track our clinical...
Login or Create an Account to see details.
Functionality and Upgrades
The reporting within HealthSight Infection Advisor has a lot of capabilities and a lot of potential,...
Login or Create an Account to see details.
Service and Support
The points of contact that we have with BD always have to refer to some other team or person to get...
Login or Create an Account to see details.
Lessons Learned
The things we built in the BD system work well, but I would tell someone interested in buying...
Login or Create an Account to see details.
Lessons Learned
I would tell a peer that BD is dedicated to integration, interoperability, and the long-term...
Login or Create an Account to see details.
Interfacing and Integration
The product is good. However, we are having issues trying to get the upgrade. We have been having...
Login or Create an Account to see details.
Functionality and Upgrades
The product is pretty intuitive. The vendor was able to give us the knowledge portal fairly easily,...
Login or Create an Account to see details.
ROI / Cost
Previously, the vendor would have charged for doing interfaces and getting the data flowing, but the...
Login or Create an Account to see details.
Relationship
The vendor is very responsive whenever I have a question. The vendor really does try to be...
Login or Create an Account to see details.
ROI / Cost
The product isn't cheap, and I am still not able to use the product to its full capacity, so I would...
Login or Create an Account to see details.
Other Observations & Comments
The product is not working for me as promoted because I am having issues. I am hoping that my...
Login or Create an Account to see details.
Functionality and Upgrades
The alerts that are built into the system are excellent and very helpful. The hospital-acquired...
Login or Create an Account to see details.
Functionality and Upgrades
The product has driven our ability to quickly identify any triggers or alerts on the central lines...
Login or Create an Account to see details.
Technology
BD has done a really good job of pulling the data and getting what we need for mandatory reporting...
Login or Create an Account to see details.
Functionality and Upgrades
I do like some of HealthSight Infection Advisor’s new upgrades. I would recommend HealthSight...
Login or Create an Account to see details.
Implementation and Training
There hasn’t been a whole lot of training. We have had to learn the product on our own and figure...
Login or Create an Account to see details.
Interfacing and Integration
We were told that HealthSight Infection Advisor could integrate with our systems and work well, but...
Login or Create an Account to see details.
Relationship
BD is very responsive. Their product has issues, not their people. Their technical support is great,...
Login or Create an Account to see details.
Relationship
BD has taken longer to fulfill their promises recently than they have taken in previous years....
Login or Create an Account to see details.
ROI / Cost
BD nickel-and-dimes us. If we want improvements, we have to shell out a whole lot of money. I...
Login or Create an Account to see details.
Functionality and Upgrades
We have had a lot of challenges with BD. We had some CLABSIs that were not picked up by the system,...
Login or Create an Account to see details.
Functionality and Upgrades
The product itself is very easy to work with. We can create reports and factor in whatever we want...
Login or Create an Account to see details.
ROI / Cost
We are in an in-between state where we have a good mixture of clinical and nonclinical scenarios....
Login or Create an Account to see details.
Technology
Mainly, the product itself needs to be improved. I would mainly like to see an improvement in the...
Login or Create an Account to see details.
ROI / Cost
Our quality outcomes for antimicrobial stewardship have been our main focus, so we have used a lot...
Login or Create an Account to see details.
Implementation and Training
HealthSight Infection Advisor is pretty complex, and it encompasses quite a bit of information as...
Login or Create an Account to see details.
Relationship
For the most part, the vendor keeps their promises. I haven’t really seen them go back on their word...
Login or Create an Account to see details.
Implementation and Training
We would like to think we live in a perfect world, but companies have a lot of turnovers, and that...
Login or Create an Account to see details.
Relationship
The current model was updated pretty recently, so that model has met a lot of our needs. The program...
Login or Create an Account to see details.
Relationship
When we try to contact a vendor executive, we usually get ahold of somebody that can solve our issue...
Login or Create an Account to see details.
Implementation and Training
I like that BD has mixed deliveries for training on demand. If I am having trouble with a particular...
Login or Create an Account to see details.
Interfacing and Integration
The system has trouble talking to our EMR, and sometimes we are not able to get any information out....
Login or Create an Account to see details.
Service and Support
BD does a good job of being proactive. They always put out what is happening, and every time I sign...
Login or Create an Account to see details.
ROI / Cost
There is a price for each module that comes out if we want to monitor additional things. For...
Login or Create an Account to see details.
Other Observations & Comments
Sometimes when we have problems, we communicate with the representative for the vendor. Otherwise,...
Login or Create an Account to see details.
Functionality and Upgrades
There are some functionalities that I don't use, but the overall functionality works well. The...
Login or Create an Account to see details.
Functionality and Upgrades
BD has changed their product, and we are struggling a bit. We wanted to increase our reporting to...
Login or Create an Account to see details.
Technology
I would not buy the system again because I know what else is out there now. The newer surveillance...
Login or Create an Account to see details.
ROI / Cost
MedMined was the first automated surveillance program we had. Prior to having the system, we were...
Login or Create an Account to see details.
Functionality and Upgrades
We had some outcomes where the product helped us when we first started doing our prevention of...
Login or Create an Account to see details.
Lessons Learned
I would like to see specialty training and education. For example, during COVID-19, ventilators were...
Login or Create an Account to see details.
Functionality and Upgrades
The reports are pretty good. When the vendor went through their big change, most of the reports that...
Login or Create an Account to see details.
Relationship
BD's customer service is really good. I like our BD representative. They are always available.
Login or Create an Account to see details.
Interfacing and Integration
The MedMined product is really good for me. It interfaces with our EMR, so we have a lot of...
Login or Create an Account to see details.
Functionality and Upgrades
I can look at lab reports. I do a lot of work with C. difficile, and there is ready access to...
Login or Create an Account to see details.
Functionality and Upgrades
The tool is easy to use and customizable, which is nice. I have customized the tool to follow my...
Login or Create an Account to see details.
Functionality and Upgrades
HealthSight Infection Advisor has trigger points for hospital-acquired infections that are easy to...
Login or Create an Account to see details.
Future Outlook
We had an introductory call with BD on what it would look like to migrate to the new platform, and...
Login or Create an Account to see details.
ROI / Cost
This product is not the all-encompassing solution I would like to have. But there is no way I could...
Login or Create an Account to see details.
Functionality and Upgrades
HealthSight Infection Advisor was a better platform before BD bought it. It seems like BD is trying...
Login or Create an Account to see details.
Functionality and Upgrades
HealthSight Infection Advisor's interface is a little archaic and could definitely use some...
Login or Create an Account to see details.
Functionality and Upgrades
The system's interface has a lot of tabs and buttons we have to press to get where we want to go. I...
Login or Create an Account to see details.
Service and Support
Most of the issues I have with the product are with its interface and functionality. When I tell the...
Login or Create an Account to see details.
Functionality and Upgrades
Despite the problems I have with the product, it is definitely better to have the system than to not...
Login or Create an Account to see details.
ROI / Cost
The vendor only charges for each package that we use.
Login or Create an Account to see details.
Implementation and Training
I would like to see more training from the vendor that includes modules an individual can take on...
Login or Create an Account to see details.
Functionality and Upgrades
Some of the vendor's things don't work properly. We are having trouble with the system's antibiogram...
Login or Create an Account to see details.
ROI / Cost
Knowing what I know now, I would not buy HealthSight Infection Advisor again. BD’s support has...
Login or Create an Account to see details.
Relationship
BD has come in and done assessments of our practice in an effort to have a better partnership where...
Login or Create an Account to see details.
ROI / Cost
We are overpaying for HealthSight Infection Advisor. To appease us, BD has talked to us about a new...
Login or Create an Account to see details.
Relationship
There are only so many technical people at BD, and they can only do one thing at a time. We have had...
Login or Create an Account to see details.
Relationship
We haven’t had issues with BD’s upgrades and updates. There was one concern with something optional...
Login or Create an Account to see details.
Interfacing and Integration
BD is in our data warehouse. If we wanted to, we could integrate with BD’s pumps, cabinets, and so on....
Login or Create an Account to see details.
Functionality and Upgrades
The overall quality of HealthSight Infection Advisor is low, but that is because we are on the...
Login or Create an Account to see details.
Other Observations & Comments
I would recommend HealthSight Infection Advisor to others. If we stayed with BD, I think our...
Login or Create an Account to see details.
Relationship
In the beginning, when we had BD in mind, we had a representative that we had a lot of communication...
Login or Create an Account to see details.
Implementation and Training
We have a new person in our office doing training with MedMined system. That person is having a lot...
Login or Create an Account to see details.
Service and Support
If I email the vendor, they do respond, and we eventually get things taken care of. But sometimes we...
Login or Create an Account to see details.
Service and Support
The problem with BD is their staff turnover. We are constantly getting new people to talk to, and we...
Login or Create an Account to see details.
Functionality and Upgrades
The report for antibiotic usage is really a valuable tool in the system, and we use that in our...
Login or Create an Account to see details.
Lessons Learned
We expected that HealthSight Infection Advisor would come out of the box with ready-to-use features...
Login or Create an Account to see details.
Service and Support
BD’s staff is responsive when we reach out for feedback. Overall, the communication between us and...
Login or Create an Account to see details.
Future Outlook
HealthSight Infection Advisor will really help our department. We are very happy with the patterns....
Login or Create an Account to see details.
Implementation and Training
BD has implemented their system at plenty of other organizations. I would love to see BD bring their...
Login or Create an Account to see details.
Implementation and Training
We are dissatisfied with BD’s training because we have to supply all the nuances, and we don’t know...
Login or Create an Account to see details.
Relationship
We have interacted with individuals from BD who have been very helpful, friendly, and responsive....
Login or Create an Account to see details.
Implementation and Training
We all wish the implementation had been a little bit different. When we implemented HealthSight...
Login or Create an Account to see details.
ROI / Cost
I don't know what other products cost, but BD charges us a considerable amount.
Login or Create an Account to see details.
Interfacing and Integration
We have a part of the program that I am still struggling with in terms of integration. However, I...
Login or Create an Account to see details.
Relationship
Every couple of weeks, BD has service downtime, and they plaster that information on the product....
Login or Create an Account to see details.
Functionality and Upgrades
HealthSight Infection Advisor is a good product. We really like the program. It provides us with a...
Login or Create an Account to see details.
Implementation and Training
We actually have to go into the system and search for training. There is not an email that is sent...
Login or Create an Account to see details.
Featured Report
Preferences