HealthSight Infection Advisor (MedMined)
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Jackson Tate
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User Commentary

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Manager

Technology

BD has done a really good job of pulling the data and getting what we need for mandatory reporting...

Oct 2022
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Manager

Functionality and Upgrades

I do like some of HealthSight Infection Advisor’s new upgrades. I would recommend HealthSight...

Oct 2022
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Manager

Implementation and Training

There hasn’t been a whole lot of training. We have had to learn the product on our own and figure...

Oct 2022
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Manager

Interfacing and Integration

We were told that HealthSight Infection Advisor could integrate with our systems and work well, but...

Oct 2022
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Manager

Relationship

BD is very responsive. Their product has issues, not their people. Their technical support is great,...

Oct 2022
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Manager

Relationship

BD has taken longer to fulfill their promises recently than they have taken in previous years....

Oct 2022
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Manager

ROI / Cost (care and feeding)

BD nickel-and-dimes us. If we want improvements, we have to shell out a whole lot of money. I...

Oct 2022
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Director

Functionality and Upgrades

We have had a lot of challenges with BD. We had some CLABSIs that were not picked up by the system,...

Aug 2022
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Director

Functionality and Upgrades

The product itself is very easy to work with. We can create reports and factor in whatever we want...

Aug 2022
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Director

ROI / Cost (care and feeding)

We are in an in-between state where we have a good mixture of clinical and nonclinical scenarios....

Aug 2022
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Director

Technology

Mainly, the product itself needs to be improved. I would mainly like to see an improvement in the...

Aug 2022
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Director

ROI / Cost (care and feeding)

Our quality outcomes for antimicrobial stewardship have been our main focus, so we have used a lot...

Aug 2022
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Director

Implementation and Training

HealthSight Infection Advisor is pretty complex, and it encompasses quite a bit of information as...

Aug 2022
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Director

Relationship

For the most part, the vendor keeps their promises. I haven’t really seen them go back on their word...

Aug 2022
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Director

Implementation and Training

We would like to think we live in a perfect world, but companies have a lot of turnovers, and that...

Aug 2022
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Director

Relationship

The current model was updated pretty recently, so that model has met a lot of our needs. The program...

Aug 2022
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Director

Relationship

When we try to contact a vendor executive, we usually get ahold of somebody that can solve our issue...

Aug 2022
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Manager

Implementation and Training

I like that BD has mixed deliveries for training on demand. If I am having trouble with a particular...

Jul 2022
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Manager

Interfacing and Integration

The system has trouble talking to our EMR, and sometimes we are not able to get any information out....

Jul 2022
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Manager

Service and Support

BD does a good job of being proactive. They always put out what is happening, and every time I sign...

Jul 2022
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Manager

ROI / Cost (care and feeding)

There is a price for each module that comes out if we want to monitor additional things. For...

Jul 2022
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Manager

Other Observations & Comments

Sometimes when we have problems, we communicate with the representative for the vendor. Otherwise,...

Jun 2022
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Manager

Functionality and Upgrades

There are some functionalities that I don't use, but the overall functionality works well. The...

Jun 2022
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Director

Functionality and Upgrades

BD has changed their product, and we are struggling a bit. We wanted to increase our reporting to...

Jun 2022
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Director

Technology

I would not buy the system again because I know what else is out there now. The newer surveillance...

Jun 2022
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Director

ROI / Cost (care and feeding)

MedMined was the first automated surveillance program we had. Prior to having the system, we were...

Jun 2022
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Nurse

Functionality and Upgrades

We had some outcomes where the product helped us when we first started doing our prevention of...

Jun 2022
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Nurse

Lessons Learned

I would like to see specialty training and education. For example, during COVID-19, ventilators were...

Jun 2022
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Manager

Functionality and Upgrades

The reports are pretty good. When the vendor went through their big change, most of the reports that...

Jun 2022
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Manager

Relationship

BD's customer service is really good. I like our BD representative. They are always available.

Jun 2022
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Manager

Interfacing and Integration

The MedMined product is really good for me. It interfaces with our EMR, so we have a lot of...

Jun 2022
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Manager

Functionality and Upgrades

I can look at lab reports. I do a lot of work with C. difficile, and there is ready access to...

Jun 2022
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Manager

Functionality and Upgrades

The tool is easy to use and customizable, which is nice. I have customized the tool to follow my...

Jun 2022
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Manager

Functionality and Upgrades

HealthSight Infection Advisor has trigger points for hospital-acquired infections that are easy to...

Jun 2022
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Manager

Future Outlook

We had an introductory call with BD on what it would look like to migrate to the new platform, and...

Jun 2022
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Director

ROI / Cost (care and feeding)

This product is not the all-encompassing solution I would like to have. But there is no way I could...

Jun 2022
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Director

Functionality and Upgrades

HealthSight Infection Advisor was a better platform before BD bought it. It seems like BD is trying...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

HealthSight Infection Advisor's interface is a little archaic and could definitely use some...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

The system's interface has a lot of tabs and buttons we have to press to get where we want to go. I...

May 2022
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Analyst/Coordinator

Service and Support

Most of the issues I have with the product are with its interface and functionality. When I tell the...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

Despite the problems I have with the product, it is definitely better to have the system than to not...

May 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor only charges for each package that we use.

May 2022
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Analyst/Coordinator

Implementation and Training

I would like to see more training from the vendor that includes modules an individual can take on...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

Some of the vendor's things don't work properly. We are having trouble with the system's antibiogram...

May 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Knowing what I know now, I would not buy HealthSight Infection Advisor again. BD’s support has...

May 2022
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VP/Other Executive

Relationship

BD has come in and done assessments of our practice in an effort to have a better partnership where...

May 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We are overpaying for HealthSight Infection Advisor. To appease us, BD has talked to us about a new...

May 2022
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VP/Other Executive

Relationship

There are only so many technical people at BD, and they can only do one thing at a time. We have had...

May 2022
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VP/Other Executive

Relationship

We haven’t had issues with BD’s upgrades and updates. There was one concern with something optional...

May 2022
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VP/Other Executive

Interfacing and Integration

BD is in our data warehouse. If we wanted to, we could integrate with BD’s pumps, cabinets, and so on....

May 2022
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VP/Other Executive

Functionality and Upgrades

The overall quality of HealthSight Infection Advisor is low, but that is because we are on the...

May 2022
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VP/Other Executive

Other Observations & Comments

I would recommend HealthSight Infection Advisor to others. If we stayed with BD, I think our...

May 2022
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Manager

Relationship

In the beginning, when we had BD in mind, we had a representative that we had a lot of communication...

May 2022
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Manager

Implementation and Training

We have a new person in our office doing training with MedMined system. That person is having a lot...

May 2022
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Manager

Service and Support

If I email the vendor, they do respond, and we eventually get things taken care of. But sometimes we...

May 2022
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Manager

Service and Support

The problem with BD is their staff turnover. We are constantly getting new people to talk to, and we...

May 2022
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Manager

Functionality and Upgrades

The report for antibiotic usage is really a valuable tool in the system, and we use that in our...

May 2022
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Analyst/Coordinator

Lessons Learned

We expected that HealthSight Infection Advisor would come out of the box with ready-to-use features...

May 2022
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Analyst/Coordinator

Service and Support

BD’s staff is responsive when we reach out for feedback. Overall, the communication between us and...

May 2022
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Analyst/Coordinator

Future Outlook

HealthSight Infection Advisor will really help our department. We are very happy with the patterns....

May 2022
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Analyst/Coordinator

Implementation and Training

BD has implemented their system at plenty of other organizations. I would love to see BD bring their...

May 2022
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Analyst/Coordinator

Implementation and Training

We are dissatisfied with BD’s training because we have to supply all the nuances, and we don’t know...

May 2022
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Analyst/Coordinator

Relationship

We have interacted with individuals from BD who have been very helpful, friendly, and responsive....

May 2022
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Analyst/Coordinator

Implementation and Training

We all wish the implementation had been a little bit different. When we implemented HealthSight...

May 2022
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Manager

ROI / Cost (care and feeding)

I don't know what other products cost, but BD charges us a considerable amount.

Apr 2022
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Manager

Interfacing and Integration

We have a part of the program that I am still struggling with in terms of integration. However, I...

Apr 2022
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Manager

Relationship

Every couple of weeks, BD has service downtime, and they plaster that information on the product....

Apr 2022
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Manager

Functionality and Upgrades

HealthSight Infection Advisor is a good product. We really like the program. It provides us with a...

Apr 2022
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Manager

Implementation and Training

We actually have to go into the system and search for training. There is not an email that is sent...

Apr 2022
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Analyst/Coordinator

Relationship

The vendor is struggling with keeping up with timelines recently.

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

MedMined used to have reports, and we had a significant amount of reporting we gave to higher-ups in...

Mar 2022
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Nurse

ROI / Cost (care and feeding)

The revised version of the system has allowed me to be more efficient with my work. The vendor is...

Mar 2022
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Nurse

Service and Support

We recently reached out to the vendor over the phone, but their phone support system doesn't allow...

Mar 2022
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Nurse

Implementation and Training

I would have liked it if the vendor were more helpful when we were developing our alerts and...

Mar 2022
||
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Nurse

Service and Support

BD keeps their promises. However, they were much more supportive in the past than they are now. I...

Mar 2022
||
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Nurse

Service and Support

At one point, we were validating the data that was coming through from the system, but when we...

Mar 2022
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Nurse

Functionality and Upgrades

I wish that some data, like our patient days, our central-line days, and our catheter days, would...

Mar 2022
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Manager

Relationship

We had some issues that started about a year ago, and we struggled with getting resolutions to those...

Feb 2022
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Manager

Implementation and Training

Our upgrade implementation is better than average. I appreciate that BD is trying to use some new...

Feb 2022
||
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Manager

Relationship

BD is very responsive and easy to work with. They are excellent at responding, and they are...

Feb 2022
||
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Manager

Implementation and Training

I would have preferred to have a more hands-on experience with BD's presentation of the product....

Feb 2022
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Nurse

Relationship

We recently started having monthly meetings with our project manager over at BD, and those are going...

Feb 2022
||
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Nurse

Implementation and Training

We have to do everything when it comes to training, and it is hard sometimes to find time to...

Feb 2022
||
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Nurse

Functionality and Upgrades

There have been a few little quirks within the system that have proven to be annoying. There has...

Feb 2022
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Nurse

Service and Support

BD’s support is good, but we have to send things through email. We get an automated response, and...

Feb 2022
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Nurse

Functionality and Upgrades

I like the layout of the product. There are different options and ways we can look at things. We can...

Feb 2022
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Manager

Other Observations & Comments

The communication with the vendor is a little different from how it used to be when they would just...

Feb 2022
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Manager

Implementation and Training

The vendor’s training was really good. However, there have been times when I haven’t been able to...

Feb 2022
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Manager

Relationship

There was a time when I wasn’t aware of an upgrade that BD was doing or some problems that they were...

Feb 2022
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Manager

ROI / Cost (care and feeding)

The product saves me a whole lot of time. It is a great product, and I would recommend it to any...

Feb 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor has saved us a lot of work. Knowledge Portal is very helpful. We know in almost real time...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

The system's only limitation is that the information that the system pulls doesn’t always match the...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

On the infection prevention side of the system, there are a lot of extra things we have to go...

Feb 2022
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Analyst/Coordinator

Lessons Learned

Sometimes, when the system lists an organism and I decide to submit an event form, the system won’t...

Feb 2022
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Analyst/Coordinator

Service and Support

I have noticed lately that when we get an email letting us know the system will be unavailable due...

Feb 2022
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Analyst/Coordinator

Implementation and Training

The vendor does have some training opportunities, though they are not always exactly what would be...

Feb 2022
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Manager

Relationship

I would love to have all the other infection preventionists within our system use HealthSight...

Feb 2022
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Manager

Future Outlook

We are supposed to switch to a new system, hopefully by the end of the year. There are people here...

Feb 2022
||
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Manager

Implementation and Training

I didn't get any training on the HealthSight system. I was thrown to the wolves. It would be nice to...

Feb 2022
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Manager

Functionality and Upgrades

For my job, HealthSight Infection Advisor works wonders compared to what I was using before. What I...

Feb 2022
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Manager

Interfacing and Integration

In terms of integration, the HealthSight system works well with our current computer system. I don't...

Feb 2022
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Manager

Functionality and Upgrades

The vendor alerts us when they are going to be doing upgrades to the system. They give us a couple...

Feb 2022
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Director

Functionality and Upgrades

I love the surgical data suite. I love the hospital-acquired infection reporting that prompts me to...

Feb 2022
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Director

Other Observations & Comments

There was an update recently, and the account manager shared some things that BD intended to do, and...

Feb 2022
||
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Director

Lessons Learned

I would tell others that using HealthSight Infection Advisor is like working with a person who knows...

Feb 2022
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Director

ROI / Cost (care and feeding)

I am not sure that we would have made it through COVID-19 without the BD software. It was so...

Feb 2022
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Director

Relationship

I have had several account managers, and that is probably a weakness of BD. I am glad that I am a...

Feb 2022
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Director

Service and Support

Anytime I have ever reached out to the vendor, they have gotten back to me within a couple of days....

Feb 2022
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Director

Implementation and Training

My initial training didn't really go well. When BD found out, they sent me more help, changed the...

Feb 2022
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Director

Functionality and Upgrades

I would be interested in the patterns functionality being a bit more user friendly and available. I...

Feb 2022
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Manager

Interfacing and Integration

MedMined doesn't use standard interfaces or ways to send data. That is very problematic because the...

Jan 2022
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Manager

Functionality and Upgrades

I want to replace MedMined with another product. I haven't been impressed with our friends over at...

Jan 2022
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Manager

Implementation and Training

Our implementation was great because the vendor knew exactly how to do everything without us needing...

Jan 2022
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Manager

Functionality and Upgrades

Our front-end users have a hard time learning about and using the product.

Jan 2022
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Manager

Service and Support

The vendor has pretty much done what they said they would do up to this point. The implementation of...

Dec 2021
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Manager

Functionality and Upgrades

I wish some of the system's alerts had been built out a little more before we got them. Some...

Dec 2021
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Manager

Future Outlook

I think our satisfaction with the system will only improve as we are able to address some of the...

Dec 2021
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Director

Relationship

Often what the salespeople sell us and what we can actually put into production aren't the same...

Nov 2021
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Director

Relationship

If the vendor knows that there is a problem, they should let us know. We shouldn't have to try to...

Nov 2021
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Director

Functionality and Upgrades

We are not very happy with the system. We are having problems with some of the data we used to get....

Nov 2021
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Director

ROI / Cost (care and feeding)

I would not buy HealthSight Infection Advisor again. I am very disappointed because I can't get what...

Nov 2021
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Director

Relationship

The product changed when it became a BD product. BD is big, and they are not paying attention to the...

Nov 2021
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Director

Relationship

The people working at MedMined were very good for us. If we had a problem with something, they...

Nov 2021
||
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Manager

Other Observations & Comments

We are waiting to migrate to a new server, but it has taken a bit longer than we expected. I can't...

Nov 2021
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Manager

Functionality and Upgrades

In the past few years, we have noticed some changes in our benchmarking. We could previously pull up...

Nov 2021
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Manager

Service and Support

It seems like it is a little hard to reach service providers. I can send an email out and get a...

Nov 2021
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Manager

Relationship

We are very pleased with the responses we get from our vendor liaison. They have been consistent...

Nov 2021
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Manager

Lessons Learned

If I were talking to someone purchasing the product, I would tell them to look at the way the vendor...

Nov 2021
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Manager

ROI / Cost (care and feeding)

I have been to a lot of meetings with organizations that don't have data-mining services or that...

Nov 2021
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Manager

Functionality and Upgrades

We have had some issues with the slowness of the MedMined system. In terms of untoward things, that...

Nov 2021
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Manager

Service and Support

When we have concerns, questions, or issues, BD is extremely responsive. When there is an issue with...

Nov 2021
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Manager

Other Observations & Comments

BD’s training is all remote. We don’t really take advantage of a lot of their training opportunities...

Nov 2021
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Manager

Functionality and Upgrades

Some functionalities are redundant. We have to put things in the system multiple times. The issue is...

Nov 2021
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Manager

Relationship

Every once in a while, BD is proactive and reaches out to us, but that is not often the case....

Nov 2021
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VP/Other Executive

Service and Support

The system operates in the cloud. It is easy to implement and provides single sign-on capability....

Nov 2021
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Manager

Functionality and Upgrades

We went with a new format for the system, and we are still trying to work through that. So far, the...

Nov 2021
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Manager

Service and Support

BD is really good at supporting us. In previous years, we had communication issues with them, and we...

Nov 2021
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Manager

ROI / Cost (care and feeding)

HealthSight Infection Advisor is the most helpful tool that I have ever seen. I can see that it has...

Nov 2021
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Manager

Functionality and Upgrades

Systems like HealthSight Infection Advisor require constant maintenance and validation to make sure...

Nov 2021
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Manager

ROI / Cost (care and feeding)

There are other solutions that are a lot more expensive than HealthSight Infection Advisor. When we...

Nov 2021
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Manager

Implementation and Training

BD's training is great. They have a monthly education calendar. If we are in a training class and...

Nov 2021
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Manager

Relationship

The vendor has been trying to stay current. Back in the old days, it took them forever to integrate...

Nov 2021
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Manager

Functionality and Upgrades

We have some really great options for the things that we can do in the system. There is a lot to do...

Nov 2021
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Manager

Relationship

We have had some issues with HealthSight Infection Advisor. Some of the issues have been with...

Nov 2021
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Manager

Functionality and Upgrades

BD has not updated their education. It is still way behind. I would hope to see more things on...

Nov 2021
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Manager

Functionality and Upgrades

HealthSight Infection Advisor could be faster. It can be slow, and we don’t want to change browsers...

Nov 2021
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Analyst/Coordinator

Functionality and Upgrades

I can find what I need to find pretty easily, and I sort through a lot of data. The biggest issue...

Oct 2021
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Analyst/Coordinator

Service and Support

The vendor's customer service is the best I have ever encountered. We have a dedicated manager and a...

Oct 2021
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