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HealthSight Infection Advisor (MedMined)
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Jackson Tate
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Infection Control 2023: How Vendors Are Helping Drive Meaningful Outcomes Post-Pandemic
Infection Control 2023:
How Vendors Are Helping Drive Meaningful Outcomes Post-Pandemic
January 2023
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User Commentary

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Director

Relationship

BD does everything in their power to the best of their abilities to keep all their promises....

Jul 2023
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Director

Product

HealthSight Infection Advisor is a good program. It identifies the areas we want to identify. There...

Jul 2023
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Director

Product

HealthSight Infection Advisor's tools for report writing and alert creation are very cumbersome for...

Jul 2023
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Director

Product

When organizations identify the areas where they want to focus on using the product and get past the...

Jul 2023
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Director

Product

I like that the product gives us patterns that tell us whether there are seats in a hospital or...

Jul 2023
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Director

Product

If there were one thing that BD could improve, it would be integration. BD’s integration is not...

Jul 2023
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Director

Operations, Product

I would probably use a different program than MedMined's because there are probably more...

Jul 2023
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Director

Relationship, Operations

There are a lot of very talented people at BD, but they don’t come right out and tell us how to...

Jul 2023
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Director

Relationship, Operations

BD has a whole suite of things that we can access for education.

Jul 2023
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Manager

Product

HealthSight Infection Advisor’s dashboards and navigation panel are extremely easy to use. Once we...

Jun 2023
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Manager

Product

One of our functionality issues right now is with something called antibiotic resistance reporting....

Jun 2023
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Manager

Product, Value

Using HealthSight Infection Advisor allows us to track and trend device-associated infections. And...

Jun 2023
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Manager

Relationship

We have had a bit of change in BD’s staff, so BD could improve there by just having consistent...

Jun 2023
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Manager

Relationship

BD has been very helpful in working with us whenever we need them to. They actually get teams...

Jun 2023
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Manager

Operations

Our initial training with BD was a long time ago. I would like to see their ongoing training that is...

Jun 2023
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Analyst/Coordinator

Culture, Relationship

BD could be less vague about what the system updates are for. For example, they could say whether...

Jun 2023
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Analyst/Coordinator

Product

There is a lot of manual work that goes into deciding whether something was present on admission or...

Jun 2023
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Analyst/Coordinator

Product

HealthSight Infection Advisor pulls a list of positive cultures from our EMR. One gap, which isn't a...

Jun 2023
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Analyst/Coordinator

Relationship

It has been a while since we heard from anybody at an executive level at BD. The person who was our...

Jun 2023
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Analyst/Coordinator

Product

There are a lot of extra cultures that come through that don't mean anything. We have tons of...

Jun 2023
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VP/Other Executive

Relationship

I have had to intervene with the vendor's customer service people to get tickets closed. I recently...

May 2023
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VP/Other Executive

Relationship, Value

BD is good. They have tried really hard to take care of us, but they have had some limitations. We...

May 2023
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VP/Other Executive

Product

BD has a lot of systems other than MedMined, and that is part of the problem. BD does everything. We...

May 2023
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VP/Other Executive

Loyalty, Value

We decided to leave MedMined because we were paying a high price for it and we weren't getting all...

May 2023
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VP/Other Executive

Product

We have a problem with the vendor's timelines. The system's infrastructure is outdated. It takes a...

May 2023
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Manager

Product

HealthSight Infection Advisor is a good product. It provides us with the information we need in a...

Apr 2023
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Manager

Operations

BD provides training. They do one-on-one training and provide monthly education. They have a...

Apr 2023
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Manager

Relationship

We have a good relationship with BD. They are an easy company to work with. They keep in touch with...

Apr 2023
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Manager

Value

BD doesn’t avoid charging for every little thing. We have to pay for all the separate modules, and...

Apr 2023
||
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Manager

Loyalty

Some of the future updates have exciting things. The new product is going to meet all of our...

Apr 2023
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Analyst/Coordinator

Loyalty

We don't have any definitive plans to not use BD's product, but as we are getting more and more...

Apr 2023
||
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Analyst/Coordinator

Culture, Product, Value

When we have asked about adding additional data, that has been done at no cost. That has been good.

Apr 2023
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Analyst/Coordinator

Product

We don't use BD's system for NHSN reporting, but it is set up pretty well for that and for multiple...

Apr 2023
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Analyst/Coordinator

Relationship, Operations

The vendor is not super proactive. In the beginning, they told us to let them know whether we needed...

Apr 2023
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Analyst/Coordinator

Operations

It would have been great if BD had foreseen that what we asked for during the implementation might...

Apr 2023
||
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Analyst/Coordinator

Operations

The vendor was shortsighted during the implementation. The vendor should reach back out to hospitals...

Apr 2023
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Analyst/Coordinator

Operations, Product

The issue we have had is that when the vendor implemented the product, they didn't implement any...

Apr 2023
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Analyst/Coordinator

Relationship, Product

We got the program for outbreak surveillance, but the product has some limitations in that area in...

Apr 2023
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Analyst/Coordinator

Operations, Product

BD assesses things for patterns with their algorithm, but they don't tell us when something is...

Apr 2023
||
(0)
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Manager

Culture, Culture, Relationship, Relationship

We had a situation where BD was aware of errors and had received feedback from other customers about...

Apr 2023
||
(0)
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Manager

Product, Product

The trending data and statistics available in HealthSight Infection Advisor do a lot and are very...

Apr 2023
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Manager

Value, Value

I do not feel like I am getting my money's worth right now. BD isn't keeping their promises, and my...

Apr 2023
||
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Manager

Relationship, Relationship

We struggle a lot with BD’s tech support team. We have to submit secure feedback to the help desk...

Apr 2023
||
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Manager

Loyalty, Loyalty

We are in the process of reviewing and investigating other vendors to see whether we are going to...

Apr 2023
||
(0)
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Manager

Culture, Culture, Product, Product

BD is trying to deliver new technology, but the things that they are rolling out just aren't meeting...

Apr 2023
||
(0)
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Manager

Operations, Operations, Product, Product

During an upgrade, we had some issues where some of our surveillance tools stopped working. We...

Apr 2023
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Manager

Relationship, Relationship, Product, Product

HealthSight Infection Advisor is not meeting all of our needs. We have to find significant...

Apr 2023
||
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Manager

Relationship

We can pick up the phone and call BD. That is great. However, when we call them, we don't always get...

Mar 2023
||
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Manager

Product

MedMined's new product doesn't talk to their old product, and that causes workflow issues for us....

Mar 2023
||
(0)
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Manager

Culture

BD told us about a brand new and improved product. We were upgraded to that product, and while the...

Mar 2023
||
(0)
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Director

Operations

The vendor used to have a local office with local educators, and the educators came to our facility...

Mar 2023
||
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Director

Relationship

The product is not as good as it was before it was purchased by BD. The product is now part of a...

Mar 2023
||
(0)
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Manager

Product

I have always liked MedMined. I like using the product for surveillance because I can sort out...

Feb 2023
||
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Manager

Product

My biggest limitation with MedMined is that when I try to get information out of my EMR and into...

Feb 2023
||
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Manager

Product

HealthSight Infection Advisor is a specialized line for BD. BD is an expert in the field....

Jan 2023
||
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Manager

Operations

The initial training is excellent, but that may be a function of how I particularly use HealthSight...

Jan 2023
||
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Manager

Relationship

On the one hand, HealthSight Infection Advisor works so well that I rarely call for support. On the...

Jan 2023
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Manager

Relationship

When the system will be down for servicing or if there are any glitches, BD notifies us right away.

Jan 2023
||
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Director

Product, Value

I would definitely buy HealthSight Infection Advisor again. Our infection control practitioners and...

Jan 2023
||
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Director

Product

HealthSight Infection Advisor has integrated quite well, but I am sure the integration can be...

Jan 2023
||
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Manager

Loyalty, Product

Part of the reason we got HealthSight Infection Advisor was to help us track our clinical...

Dec 2022
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Manager

Product

The reporting within HealthSight Infection Advisor has a lot of capabilities and a lot of potential,...

Dec 2022
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Manager

Relationship

The points of contact that we have with BD always have to refer to some other team or person to get...

Dec 2022
||
(0)
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Manager

Operations

The things we built in the BD system work well, but I would tell someone interested in buying...

Dec 2022
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(0)
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VP/Other Executive

Loyalty

I would tell a peer that BD is dedicated to integration, interoperability, and the long-term...

Nov 2022
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(0)
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Director

Product

The product is good. However, we are having issues trying to get the upgrade. We have been having...

Nov 2022
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(0)
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Director

Product

The product is pretty intuitive. The vendor was able to give us the knowledge portal fairly easily,...

Nov 2022
||
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Director

Value

Previously, the vendor would have charged for doing interfaces and getting the data flowing, but the...

Nov 2022
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(0)
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Director

Relationship

The vendor is very responsive whenever I have a question. The vendor really does try to be...

Nov 2022
||
(0)
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Director

Value

The product isn't cheap, and I am still not able to use the product to its full capacity, so I would...

Nov 2022
||
(0)
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Director

Loyalty

The product is not working for me as promoted because I am having issues. I am hoping that my...

Nov 2022
||
(0)
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Director

Product

The alerts that are built into the system are excellent and very helpful. The hospital-acquired...

Oct 2022
||
(0)
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Director

Product, Value

The product has driven our ability to quickly identify any triggers or alerts on the central lines...

Oct 2022
||
(0)
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Manager

Product

BD has done a really good job of pulling the data and getting what we need for mandatory reporting...

Oct 2022
||
(0)
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Manager

Loyalty, Product

I do like some of HealthSight Infection Advisor’s new upgrades. I would recommend HealthSight...

Oct 2022
||
(0)
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Manager

Operations

There hasn’t been a whole lot of training. We have had to learn the product on our own and figure...

Oct 2022
||
(0)
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Manager

Product

We were told that HealthSight Infection Advisor could integrate with our systems and work well, but...

Oct 2022
||
(0)
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Manager

Relationship

BD is very responsive. Their product has issues, not their people. Their technical support is great,...

Oct 2022
||
(0)
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Manager

Loyalty, Relationship

BD has taken longer to fulfill their promises recently than they have taken in previous years....

Oct 2022
||
(0)
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Manager

Value

BD nickel-and-dimes us. If we want improvements, we have to shell out a whole lot of money. I...

Oct 2022
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