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User Commentary
Product
When it works, HealthSight Infection Advisor is user friendly for someone who doesn't have a lot of...
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Operations
When I first started working with BD, they were known as MedMined, and they used to have great...
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Relationship, Operations
Over the years, my scores for HealthSight Infection Advisor have gotten lower. My confidence is...
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Loyalty
I was hopeful with a recent upgrade of HealthSight Infection Advisor that maybe we could break...
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Operations, Product
There are alerts and reports in HealthSight Infection Advisor that we can write or things the vendor...
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Value
My team could be using the tool more efficiently. I would like it if the tool were fully automated...
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Relationship, Product
BD could try to figure out ways for HealthSight Infection Advisor to better communicate with my EMR....
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Loyalty
We looked at our EMR vendor’s solution at one point, and it was early in development. We use a...
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Relationship, Product
BD is very willing to help. They are on the right track with the dashboards, and the use of the...
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Product, Value
I would tell others that HealthSight Infection Advisor is a great tool. There is a lot of good...
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Product
HealthSight Infection Advisor has a pharmacy side, so it satisfies our antimicrobial stewardship...
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Loyalty
We are thinking about switching from the system, and I reviewed BD the other day while I was on the...
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Relationship, Product
BD isn't supporting some of their handout material or the patterns they used to do. The product...
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Culture, Product
A while ago, BD released a completely new product. When we got the product, its report capabilities...
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Loyalty, Relationship, Product
Recently, our reports quit working. Some of them are working, but some are not working. The problem...
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Relationship
When we told BD that they never notified us of a problem, they said that they don't do that as a company....
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Culture, Relationship
We had a meeting with BD about an issue that had been going on for a while, and they wanted to...
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Product
When BD’s reports are working like they are supposed to work, our jobs are very easy. We can build a...
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Relationship, Product
BD assists us with our government uploads, like NHSN and that kind of stuff. I think all vendors do...
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Product, Value
With the product, I can get all the information about cultures that I want for a patient just by...
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Product
I would like for there to be some user-specific ability to add elements for data tracking purposes...
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Operations
We like BD’s training. They have online platforms and webinars that we can go into and sign up for...
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Loyalty
HealthSight Infection Advisor pulls in a lot of information. We have seen in training what the...
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Relationship
BD has been very good at having meetings with us. We have meetings or webinars with them, and all...
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Product
HealthSight Infection Advisor is giving us alerts for CAUTIs and CLABSIs. That is going well. The...
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Relationship
When I have needed follow-up, BD has responded. And the support team is always responsive if I have...
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Operations
There is a lot of training available, but I don't take advantage of it. The training is very easy to...
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Relationship, Product
BD did an upgrade a while ago, and now I can't see what I have documented already. It is extremely...
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Loyalty, Product, Value
Other than one issue, the product is fine. It does what it is supposed to do, so I can't say that it...
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Loyalty
We are updating our whole organization to another EHR, and I'm not sure how much we will be able to...
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Product
One thing I am frustrated about with the BD product is that there are huge data holes, and we are...
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Loyalty, Relationship
A primary reason we are shifting products is that we are pushing ourselves to the next level, and...
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Product, Value
Part of the reason a lot of facilities use secondary products such as BD’s product is the reporting...
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Culture, Product
The vendor did an integration with a new software a while ago and promised all this stuff, but the...
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Loyalty, Relationship
We are going to move away from BD. My biggest issue right now is that BD overburdens their account...
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Loyalty, Product
Apparently, CMS published last year that we were mandated to do antimicrobial resistance patterns by...
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Relationship
If we call BD’s 1-800 number, a human doesn't pick up the phone. We get a computer. If I email the...
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Product
BD’s reporting system does not allow me to do what I need to do. For example, when we pull a report,...
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Product
Recently, BD went to a new format, and it is not user friendly. I liked the old format better. For...
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Product
The interface between one of our other systems and BD is down completely, and it has been down for a...
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Product
I feel like we are still missing some pieces and parts for the product. We run reports every day,...
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Relationship
BD’s customer service department is excellent, but I just wish they would go back to the old format.
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Relationship
BD does everything in their power to the best of their abilities to keep all their promises....
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Product
HealthSight Infection Advisor is a good program. It identifies the areas we want to identify. There...
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Product
HealthSight Infection Advisor's tools for report writing and alert creation are very cumbersome for...
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Product
When organizations identify the areas where they want to focus on using the product and get past the...
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Product
I like that the product gives us patterns that tell us whether there are seats in a hospital or...
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Product
If there were one thing that BD could improve, it would be integration. BD’s integration is not...
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Operations, Product
I would probably use a different program than MedMined's because there are probably more...
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Relationship, Operations
There are a lot of very talented people at BD, but they don’t come right out and tell us how to...
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Relationship, Operations
BD has a whole suite of things that we can access for education.
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Product
HealthSight Infection Advisor’s dashboards and navigation panel are extremely easy to use. Once we...
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Product
One of our functionality issues right now is with something called antibiotic resistance reporting....
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Product, Value
Using HealthSight Infection Advisor allows us to track and trend device-associated infections. And...
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Relationship
We have had a bit of change in BD’s staff, so BD could improve there by just having consistent...
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Relationship
BD has been very helpful in working with us whenever we need them to. They actually get teams...
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Operations
Our initial training with BD was a long time ago. I would like to see their ongoing training that is...
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Culture, Relationship
BD could be less vague about what the system updates are for. For example, they could say whether...
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Product
There is a lot of manual work that goes into deciding whether something was present on admission or...
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Product
HealthSight Infection Advisor pulls a list of positive cultures from our EMR. One gap, which isn't a...
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Relationship
It has been a while since we heard from anybody at an executive level at BD. The person who was our...
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Product
There are a lot of extra cultures that come through that don't mean anything. We have tons of...
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Relationship
I have had to intervene with the vendor's customer service people to get tickets closed. I recently...
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Relationship, Value
BD is good. They have tried really hard to take care of us, but they have had some limitations. We...
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Product
BD has a lot of systems other than MedMined, and that is part of the problem. BD does everything. We...
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Loyalty, Value
We decided to leave MedMined because we were paying a high price for it and we weren't getting all...
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Product
We have a problem with the vendor's timelines. The system's infrastructure is outdated. It takes a...
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Product
HealthSight Infection Advisor is a good product. It provides us with the information we need in a...
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Operations
BD provides training. They do one-on-one training and provide monthly education. They have a...
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Relationship
We have a good relationship with BD. They are an easy company to work with. They keep in touch with...
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Value
BD doesn’t avoid charging for every little thing. We have to pay for all the separate modules, and...
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Loyalty
Some of the future updates have exciting things. The new product is going to meet all of our...
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Loyalty
We don't have any definitive plans to not use BD's product, but as we are getting more and more...
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Culture, Product, Value
When we have asked about adding additional data, that has been done at no cost. That has been good.
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Product
We don't use BD's system for NHSN reporting, but it is set up pretty well for that and for multiple...
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Relationship, Operations
The vendor is not super proactive. In the beginning, they told us to let them know whether we needed...
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Operations
It would have been great if BD had foreseen that what we asked for during the implementation might...
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Operations
The vendor was shortsighted during the implementation. The vendor should reach back out to hospitals...
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Operations, Product
The issue we have had is that when the vendor implemented the product, they didn't implement any...
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Relationship, Product
We got the program for outbreak surveillance, but the product has some limitations in that area in...
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Operations, Product
BD assesses things for patterns with their algorithm, but they don't tell us when something is...
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Culture, Culture, Relationship, Relationship
We had a situation where BD was aware of errors and had received feedback from other customers about...
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Product, Product
The trending data and statistics available in HealthSight Infection Advisor do a lot and are very...
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Value, Value
I do not feel like I am getting my money's worth right now. BD isn't keeping their promises, and my...
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Relationship, Relationship
We struggle a lot with BD’s tech support team. We have to submit secure feedback to the help desk...
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Loyalty, Loyalty
We are in the process of reviewing and investigating other vendors to see whether we are going to...
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Culture, Culture, Product, Product
BD is trying to deliver new technology, but the things that they are rolling out just aren't meeting...
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Operations, Operations, Product, Product
During an upgrade, we had some issues where some of our surveillance tools stopped working. We...
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Relationship, Relationship, Product, Product
HealthSight Infection Advisor is not meeting all of our needs. We have to find significant...
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