HealthSight Clinical Advisor Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product, Value
Some departments of our organization really like the product because they can do their graphs and...
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Relationship
Sometimes when we put in a work order, it takes a while for BD to get back to us, and they just send...
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Relationship
We had a customer service representative, and they were not as responsive as we needed them to be in...
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Culture, Value
When we started to look at this product, we had known about it for a little while. We did not know...
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Relationship
From an IT perspective, BD is delayed in getting everything set up. That delays us as well, and we...
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Product
We use this tool every day, and we have been very pleased with the way the tool works. We get our...
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Product
We are required by our state to have an electronic data mining program, and we are pleased with how...
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Relationship, Product
BD always notifies us of what doesn’t go well, and I don't know that they have any control over...
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Operations
The training is always available online. But I am old school, so I prefer to have somebody walk me...
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Loyalty, Product
When HealthSight Clinical Advisor works, it is great, but it often doesn't work. The vendor...
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Relationship
When we speak to BD's support, we explicitly state that we are escalating something and that we want...
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Relationship
BD’s customer service team has been outstanding, and they look at what they can do to support us.
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Loyalty
We are not staying with BD because the EHR we are installing has a solution that will take the place...
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Product
With the product, it is easy to see all the medications that the patient is on, and it is easy to...
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Loyalty
HealthSight Clinical Advisor is part of our long-term plans because we use BD's systems for quite a...
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Product
I am not sure whether I would choose to buy HealthSight Clinical Advisor again. Part of the issue is...
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Product
Things are really not going that well with HealthSight Clinical Advisor. BD did an update in the...
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Relationship
We don't have a ton of interactions with our contact person. That person doesn't actively pursue us....
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Product
The only complaint I have is the speed at which the HealthSight Clinical Advisor site takes to load....
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Relationship, Operations
BD’s customer service team has been very helpful to our people as they transition into new positions...
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Culture
We had some issues when our organization was going through a massive change, and we had to readjust...
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Product
Overall, our time with BD is going well, and their product is a good supplement to the tools that we...
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Relationship, Product
One of BD’s strengths is the stewardship information they provide. They give us a packet every...
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Relationship, Product
HealthSight Clinical Advisor is the status quo. It was upgraded from MedMined, but it has the same...
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Loyalty
We are part of a health system, and the other hospitals use different software, so we will move onto...
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Value
HealthSight Clinical Advisor is an excellent value for our organization. I have been happy with what...
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Operations
BD has made a lot of changes to the platform, and there was initial training, but there was not a...
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Value
Any additional things that clients need, like for BD to submit Antimicrobial Use and Resistance data...
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Relationship
We have always had a slight difficulty with our main contact. They are always great at getting...
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Culture, Value
We have always had a flat contract, so there has not been a lot of redundancy or extra charges.
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Loyalty
We have nothing negative to say about BD. Just knowing what we see with other vendors on the market,...
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Loyalty
We left HealthSight Clinical Advisor recently because of its ongoing issues and because of the...
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Product
HealthSight Clinical Advisor’s ease of use wasn’t bad. The product was fairly customizable. I have...
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Product
HealthSight Clinical Advisor was very glitchy in that it would drop certain critical things from...
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Relationship, Operations
BD offered reasonable support and training, and they were responsive. But there were ongoing issues...
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Product
We use HealthSight Clinical Advisor pretty regularly, and I don’t think we have any complaints. The...
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Relationship
BD’s team is pretty receptive to being contacted and receiving feedback. They work with us on things...
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Product
Our outcomes with HealthSight Clinical Advisor might be improved with further elimination of...
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Operations
If BD could provide some quick, abridged user guides or tip sheets for HealthSight Clinical Advisor,...
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Loyalty, Loyalty
Our experiences with the vendor over the last two years have been declining. Right now, we feel like...
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Relationship, Relationship, Product, Product
There is a data flow between our EHR and BD's system. When something goes wrong, we will inevitably...
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Relationship, Relationship
There is one person at BD who we can escalate things to, and that person does their best to be...
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Product, Product
Our last upgrade for the system was rocky. It has taken us months to push forward certain...
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Product, Product
The system has a nice user interface. With HealthSight Clinical Advisor, users are able to do what...
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Operations, Operations
The vendor used to be amazing with onboarding. They had a whole education plan that was very...
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Product, Product
The vendor has the potential to give the system better integration options, but we struggle a lot...
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