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MedMined Surveillance Advisor Comments
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KLAS Research Director - Joe VanDeGraaff
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Joe VanDeGraaff

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joe.vandegraaff@klasresearch.com

801-734-1587

 
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User Commentary

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Manager

MedMined Surveillance Advisor's antibiogram section is pretty simplistic, but it doesn't need to be...

Apr 2021
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Manager

I would like to see simpler ways for pharmacists to document things in MedMined Surveillance...

Apr 2021
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Manager

BD is always very helpful and responsive to our emails and questions. I am happy with their support.

Apr 2021
(0)
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Analyst/Coordinator

BD is working on getting a new update rolled out. I had access to a demo version that I was able to...

Mar 2021
(0)
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Analyst/Coordinator

We are pretty satisfied with MedMined Surveillance Advisor. Its price is good. There aren't a lot of...

Mar 2021
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Analyst/Coordinator

MedMined Surveillance Advisor is nice. My favorite thing about the system is that it has quarterly...

Mar 2021
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Analyst/Coordinator

Other products are more focused on real-time intervention, but MedMined Surveillance Advisor has...

Mar 2021
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Analyst/Coordinator

I haven't seen the most recent upgrade. There are a lot of things that we have been suggesting for a...

Feb 2021
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Analyst/Coordinator

The solution provides awareness about infection risk. The sentinel capabilities have been very...

Feb 2021
(0)
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Manager

I liked MedMined Surveillance Advisor because it helped us keep track of our patients and labs and...

Feb 2021
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Analyst/Coordinator

Our implementation was unexpectedly delayed, and there has been minimal follow-up since then. In...

Feb 2021
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Analyst/Coordinator

We need additional upgrades to optimize our use of the system. There is a very delayed upgrade that...

Feb 2021
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Director

As our pharmacy transitioned into a more clinical role, MedMined Surveillance Advisor definitely...

Feb 2021
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Physician

We only use the solution in a very limited capacity, so we don’t take advantage of everything it...

Feb 2021
(0)
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Physician

The vendor’s customer support is okay. But when the vendor is selling the product, they make it seem...

Feb 2021
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Physician

We were recently given a demonstration on a competing product, and because it is such a huge...

Feb 2021
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Physician

The NHSN information is something that I use frequently, and it was a big piece getting that all...

Feb 2021
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Manager

The most useful thing for me that the BD product does well is reporting and data extraction around...

Feb 2021
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Manager

My experience hasn't changed a whole lot as BD has moved. The people we have worked with have always...

Feb 2021
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Manager

It would be nice if everything were quicker. Sometimes when I am documenting in between alerts or...

Feb 2021
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Manager

The folks that run MedMined Surveillance Advisor are fantastic. They are always available to help...

Jan 2021
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Manager

I really like the alerts and the drug mismatch features in MedMined Surveillance Advisor. If the...

Jan 2021
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Analyst/Coordinator

I wouldn't really recommend MedMined Surveillance Advisor. I would buy it again over having nothing,...

Jan 2021
(0)
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Analyst/Coordinator

Our people seem to be pretty satisfied with the infection control section. The system is...

Jan 2021
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Analyst/Coordinator

We assumed BD would provide a lot of things that aren't there. They have said that they are working...

Jan 2021
(0)
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Analyst/Coordinator

Infectious disease isn't a static thing, but MedMined Surveillance Advisor is static. Updating...

Jan 2021
(0)
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Analyst/Coordinator

In the past, the training was better. We attended a university program for the system, and that was...

Jan 2021
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Analyst/Coordinator

The vendor's pricing and contracting seem to be pretty fair. I am certainly getting my money's worth...

Jan 2021
(0)
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Analyst/Coordinator

I would tell others that the product works exactly as advertised but that it is certainly worth...

Jan 2021
(0)
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Director

We are switching EMRs, so if there is a product already in our new EMR vendor’s suite that is...

Jan 2021
(0)
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Director

People in our organization have struggled for a while in understanding the MedMined program and how...

Jan 2021
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Director

I haven’t heard anything from BD in terms of ongoing training. I sometimes go through their initial...

Jan 2021
(0)
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Analyst/Coordinator

We are getting functionality from MedMined Surveillance Advisor, but one of the chief reasons why we...

Jan 2021
(0)
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Analyst/Coordinator

BD built the system on Google Chrome, which is fine, but our facility doesn't support Google Chrome....

Jan 2021
(0)
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Analyst/Coordinator

I would advise anyone who has the system to incorporate pharmacy informatics into the team and not...

Jan 2021
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Director

MedMined Surveillance Advisor integrates because it does data flow and culture reports pretty well....

Jan 2021
(0)
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Director

BD says that they upgrade things, but I really haven’t noticed much of a difference or any major...

Jan 2021
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Director

I haven’t had any issues with the vendor being proactive. The main issue has been the antibiotic...

Jan 2021
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Manager

There is always room for improvement, but BD has been willing to adjust. This program is very solid....

Jan 2021
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Manager

We are struggling with our device days with MedMined Surveillance Advisor. The vendor isn't pulling...

Jan 2021
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Manager

Our representative from BD is fantastic. This individual is responsive and follows up with us. But...

Jan 2021
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Manager

I would definitely recommend this solution. I have used other surveillance programs, and I prefer...

Jan 2021
(0)
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Manager

Our initial training with the solution was excellent. BD's approach was very well done. I don't know...

Jan 2021
(0)
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Manager

BD's last upgrade was a little bit unclear. They posted some announcements about what the upgrades...

Jan 2021
(0)
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Manager

If we can get things sorted out with the solution's device days, I will be perfectly happy with the...

Jan 2021
(0)
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Analyst/Coordinator

We run into challenges whenever there is a new drug or lab result. We definitely see slips where...

Jan 2021
(0)
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Analyst/Coordinator

Our interactions with the solution really frustrate us sometimes. The system is difficult to use and...

Jan 2021
(0)
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Analyst/Coordinator

It is hard to look five years into the future and imagine MedMined Surveillance Advisor being...

Jan 2021
(0)
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Analyst/Coordinator

Our future satisfaction could go higher if the new software were a dramatic improvement, or it could...

Jan 2021
(0)
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Analyst/Coordinator

The quality of the system is really convenient because I can get a lot of analytics through the...

Jan 2021
(0)
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Analyst/Coordinator

The system isn't the easiest to use. That is probably the vendor's weakest point. The vendor could...

Jan 2021
(0)
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Manager

BD has been very receptive to suggestions. They ask pertinent questions and ask what our wishes are,...

Jan 2021
(0)
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Manager

We are doing pretty well with MedMined Surveillance Advisor. We sometimes don’t know what we don’t...

Jan 2021
(0)
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Manager

BD is not necessarily behind in delivering new technology. There are places where I think they are...

Jan 2021
(0)
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Analyst/Coordinator

BD actually does quick fixes pretty well in terms of secure feedback. But BD falls on their face...

Jan 2021
(0)
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Analyst/Coordinator

It is hard for BD to understand that things need to be integrated. Their thought is that the...

Jan 2021
(0)
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Analyst/Coordinator

BD has some capacity to kick service and executive involvement up, but they seem to use that...

Jan 2021
(0)
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Manager

Every time I open up the edit-report feature, different drugs show up. Some drugs that were there...

Jan 2021
(0)
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Manager

The BD product fills the gaps for us in terms of integration with systems that give us alerts. The...

Jan 2021
(0)
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Manager

Our organization has mandated that we use another vendor's products. Whether I would choose to buy...

Jan 2021
(0)
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Manager

BD's strengths are IT support and customizability. I don't have to do a lot to change a report. The...

Jan 2021
(0)
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Manager

The experience is good overall. I have been a little frustrated this year with a couple of things....

Jan 2021
(0)
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Manager

One issue is that the platform is not supported in Internet Explorer anymore, so we have to use...

Jan 2021
(0)
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Manager

We don’t get a whole lot of training from BD in general. I put together some documents to help with...

Jan 2021
(0)
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Manager

In the beginning, things with the vendor were awesome and excellent. They taught me how to use the...

Dec 2020
(0)
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Manager

Right before COVID-19 hit, we were making the switch to another vendor. That switch was postponed,...

Dec 2020
(0)
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Manager

We had a major upgrade within the last year. The vendor is always updating the product and trying to...

Dec 2020
(0)
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Manager

The vendor showed us a great time with their training. I know the vendor is available and that if I...

Dec 2020
(0)
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Analyst/Coordinator

We used to use a different system, but we switched to MedMined Surveillance Advisor so we could...

Nov 2020
(0)
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Analyst/Coordinator

We sometimes have issues with alerts not firing like they should. That might be due to our...

Nov 2020
(0)
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Analyst/Coordinator

BD's support is awesome. I have a wish list of alerts, and BD has been great about talking to me...

Nov 2020
(0)
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Manager

Once I start moving through the product, I am unable to go back to the home screen. I have to...

Oct 2020
(0)
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Manager

The software pulls work lists for me; I don't have to do that manually. The product speeds up the...

Oct 2020
(0)
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Manager

The software offers great CMS reports. Those would be challenging to create without MedMined...

Oct 2020
(0)
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Analyst/Coordinator

Anytime we have new residents that I need to enroll for access, it is very easy to get them training...

Oct 2020
(0)
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Analyst/Coordinator

There is a good return on investment from the system because of the low contract cost. The system...

Oct 2020
(0)
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Analyst/Coordinator

I would say the system is part of our long-term plans just based on the cost in our current climate....

Oct 2020
(0)
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Manager

BD always uses the train-the-trainer model. The vendor's initial training is usually pretty good,...

Oct 2020
(0)
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Manager

Overall, BD is doing a good job of pushing toward the end patient. We were able to meet some of our...

Oct 2020
(0)
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