Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Pharmacy Surveillance on your dashboard or bookmark under

(Your Products / Your Organization's Products)


MedMined Surveillance Advisor Comments
Filtered view: All

KLAS Research Director - Jackson Tate
Subject Expert

Jackson Tate

Research Director

jackson.tate@klasresearch.com

801-734-6503

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Pharmacy Surveillance on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Director

I love the product. It is great, and I would highly recommend it to anyone. I wouldn’t want to be...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The support is excellent because BD responds quickly to problems and resolves any issues. They are...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am not very involved with the contract, but from my conversations with BD, I don't feel like BD...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have a few issues with MedMined Surveillance Advisor here and there, but I can't think of anything...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MedMined Surveillance Advisor has prompt notifications, and that is one of the system's major...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD is very responsive. When we identify an issue, BD promptly follows up, and we definitely...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

MedMined Surveillance Advisor's antibiogram section is pretty simplistic, but it doesn't need to be...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to see simpler ways for pharmacists to document things in MedMined Surveillance...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD is always very helpful and responsive to our emails and questions. I am happy with their support.

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

BD is working on getting a new update rolled out. I had access to a demo version that I was able to...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are pretty satisfied with MedMined Surveillance Advisor. Its price is good. There aren't a lot of...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

MedMined Surveillance Advisor is nice. My favorite thing about the system is that it has quarterly...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other products are more focused on real-time intervention, but MedMined Surveillance Advisor has...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I haven't seen the most recent upgrade. There are a lot of things that we have been suggesting for a...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The solution provides awareness about infection risk. The sentinel capabilities have been very...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I liked MedMined Surveillance Advisor because it helped us keep track of our patients and labs and...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our implementation was unexpectedly delayed, and there has been minimal follow-up since then. In...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We need additional upgrades to optimize our use of the system. There is a very delayed upgrade that...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

As our pharmacy transitioned into a more clinical role, MedMined Surveillance Advisor definitely...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We only use the solution in a very limited capacity, so we don’t take advantage of everything it...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The vendor’s customer support is okay. But when the vendor is selling the product, they make it seem...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

We were recently given a demonstration on a competing product, and because it is such a huge...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

The NHSN information is something that I use frequently, and it was a big piece getting that all...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The most useful thing for me that the BD product does well is reporting and data extraction around...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

My experience hasn't changed a whole lot as BD has moved. The people we have worked with have always...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It would be nice if everything were quicker. Sometimes when I am documenting in between alerts or...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The folks that run MedMined Surveillance Advisor are fantastic. They are always available to help...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really like the alerts and the drug mismatch features in MedMined Surveillance Advisor. If the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I wouldn't really recommend MedMined Surveillance Advisor. I would buy it again over having nothing,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our people seem to be pretty satisfied with the infection control section. The system is...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We assumed BD would provide a lot of things that aren't there. They have said that they are working...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Infectious disease isn't a static thing, but MedMined Surveillance Advisor is static. Updating...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In the past, the training was better. We attended a university program for the system, and that was...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor's pricing and contracting seem to be pretty fair. I am certainly getting my money's worth...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would tell others that the product works exactly as advertised but that it is certainly worth...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are switching EMRs, so if there is a product already in our new EMR vendor’s suite that is...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People in our organization have struggled for a while in understanding the MedMined program and how...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I haven’t heard anything from BD in terms of ongoing training. I sometimes go through their initial...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are getting functionality from MedMined Surveillance Advisor, but one of the chief reasons why we...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

BD built the system on Google Chrome, which is fine, but our facility doesn't support Google Chrome....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would advise anyone who has the system to incorporate pharmacy informatics into the team and not...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

MedMined Surveillance Advisor integrates because it does data flow and culture reports pretty well....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD says that they upgrade things, but I really haven’t noticed much of a difference or any major...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I haven’t had any issues with the vendor being proactive. The main issue has been the antibiotic...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is always room for improvement, but BD has been willing to adjust. This program is very solid....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are struggling with our device days with MedMined Surveillance Advisor. The vendor isn't pulling...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our representative from BD is fantastic. This individual is responsive and follows up with us. But...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would definitely recommend this solution. I have used other surveillance programs, and I prefer...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our initial training with the solution was excellent. BD's approach was very well done. I don't know...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD's last upgrade was a little bit unclear. They posted some announcements about what the upgrades...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If we can get things sorted out with the solution's device days, I will be perfectly happy with the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We run into challenges whenever there is a new drug or lab result. We definitely see slips where...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our interactions with the solution really frustrate us sometimes. The system is difficult to use and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

It is hard to look five years into the future and imagine MedMined Surveillance Advisor being...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our future satisfaction could go higher if the new software were a dramatic improvement, or it could...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The quality of the system is really convenient because I can get a lot of analytics through the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system isn't the easiest to use. That is probably the vendor's weakest point. The vendor could...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD has been very receptive to suggestions. They ask pertinent questions and ask what our wishes are,...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are doing pretty well with MedMined Surveillance Advisor. We sometimes don’t know what we don’t...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD is not necessarily behind in delivering new technology. There are places where I think they are...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

BD actually does quick fixes pretty well in terms of secure feedback. But BD falls on their face...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

It is hard for BD to understand that things need to be integrated. Their thought is that the...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

BD has some capacity to kick service and executive involvement up, but they seem to use that...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Every time I open up the edit-report feature, different drugs show up. Some drugs that were there...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The BD product fills the gaps for us in terms of integration with systems that give us alerts. The...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our organization has mandated that we use another vendor's products. Whether I would choose to buy...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD's strengths are IT support and customizability. I don't have to do a lot to change a report. The...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The experience is good overall. I have been a little frustrated this year with a couple of things....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One issue is that the platform is not supported in Internet Explorer anymore, so we have to use...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don’t get a whole lot of training from BD in general. I put together some documents to help with...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In the beginning, things with the vendor were awesome and excellent. They taught me how to use the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Right before COVID-19 hit, we were making the switch to another vendor. That switch was postponed,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had a major upgrade within the last year. The vendor is always updating the product and trying to...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor showed us a great time with their training. I know the vendor is available and that if I...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We used to use a different system, but we switched to MedMined Surveillance Advisor so we could...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We sometimes have issues with alerts not firing like they should. That might be due to our...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

BD's support is awesome. I have a wish list of alerts, and BD has been great about talking to me...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Once I start moving through the product, I am unable to go back to the home screen. I have to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The software pulls work lists for me; I don't have to do that manually. The product speeds up the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The software offers great CMS reports. Those would be challenging to create without MedMined...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Anytime we have new residents that I need to enroll for access, it is very easy to get them training...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is a good return on investment from the system because of the low contract cost. The system...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would say the system is part of our long-term plans just based on the cost in our current climate....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD always uses the train-the-trainer model. The vendor's initial training is usually pretty good,...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, BD is doing a good job of pushing toward the end patient. We were able to meet some of our...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF