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MedMined Surveillance Advisor Comments
Subject Expert
Commentary Summary
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User Commentary
Director
Other Observations & Comments
We are all about partnerships, not just having vendors be vendors. We want to partner to improve...
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Director
Functionality and Upgrades
We recently learned that the system can’t see when signature times are missing, when directions are...
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Director
Service and Support
The support we get from the BD comes in spurts. It is not consistent. It has taken six months to get...
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Director
Functionality and Upgrades
At another facility, I used another vendor’s pharmacy surveillance solution. That vendor had issues,...
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Analyst/Coordinator
Functionality and Upgrades
As it stands, the system kind of has a learning curve, BD is essentially coming out with a whole new...
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Analyst/Coordinator
Relationship
BD informs us whenever they make changes. They keep us informed on things. Our site manager is very...
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Analyst/Coordinator
ROI / Cost (care and feeding)
We are currently able to meet and even exceed our goals. Granted, we had limited outcomes before, so...
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Analyst/Coordinator
Service and Support
I can’t speak highly enough about BD's customer service. In my experience, IT companies usually send...
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Analyst/Coordinator
Functionality and Upgrades
Our use of MedMined's system has dropped a lot over the last year. There is just no need to have two...
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Analyst/Coordinator
Functionality and Upgrades
I think MedMined should continue to improve their system's reporting functionality. We have started...
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Director
Relationship
We meet with BD pretty regularly to review any issues. We have done that for a while because we felt...
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Director
Other Observations & Comments
We have had some issues with our data feed to MedMined Surveillance Advisor due to how we set up our...
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Director
Functionality and Upgrades
We like being able to quickly open MedMined Surveillance Advisor to create alerts and find patients...
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Director
Functionality and Upgrades
We are using MedMined Surveillance Advisor to submit data to NHSN and the CDC. We are on the right...
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Director
Relationship
BD is easy to get ahold of and communicate with. They follow up with us, and we don't have any...
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Director
Technology
MedMined Surveillance Advisor seems to be a little slow sometimes. BD is supposed to release a new...
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Director
Service and Support
I wish there were more information in the emails I receive from BD. They just send me a link to the...
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Director
Interfacing and Integration
I wish we had set up the connection between MedMined Surveillance Advisor and our microbiology lab....
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Director
Relationship
The challenge that we do have is that we have conversations with BD and they have separate...
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Director
Functionality and Upgrades
We would like BD to reorganize MedMined Surveillance Advisor and reduce how much time we spend...
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Director
Functionality and Upgrades
Certain alerts are built into MedMined Surveillance Advisor, and we would like more customization...
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Manager
Service and Support
BD used to have pretty good service, but in the last six to eight months, they have taken quite a...
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Manager
Functionality and Upgrades
I wish that MedMined Surveillance Advisor and the patient chart could be more integrated so that we...
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Manager
Service and Support
BD does a lot of reporting with the C-suite and stewardship in general, so they send out quarterly...
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Manager
Functionality and Upgrades
I feel like the vendor spends a lot of time developing things in certain areas of the system, and...
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Manager
Relationship
I have not seen much of BD being proactive and catching issues before they happen. We usually have...
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Manager
Technology
MedMined Surveillance Advisor's ease of use is fine, but people have a broad range of computer...
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Manager
Other Observations & Comments
Outside of the stewardship piece that BD released, a lot of the upgrades haven’t really changed the...
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Manager
Functionality and Upgrades
I would buy MedMined Surveillance Advisor again. It provides a good service, especially for...
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Manager
Functionality and Upgrades
Overall, the experiences I have had with BD's system have been positive. BD is very responsive when...
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Manager
Functionality and Upgrades
BD has been very helpful in creating analytics packages within the software, and that has been a...
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Manager
Functionality and Upgrades
Our pharmacists have integrated MedMined Surveillance Advisor into their everyday workflow, so they...
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Manager
Functionality and Upgrades
The product has challenged us in some ways. For example, if we want to look for CRE, we have to...
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Manager
Functionality and Upgrades
The pharmacy module is not as user friendly as the infection control module. Specifically, when we...
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Manager
ROI / Cost (care and feeding)
We had a bit of miscommunication with BD about their charges. We have been working on projects to...
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Analyst/Coordinator
Functionality and Upgrades
We have been implementing the BD surveillance program for several months, and we are still having...
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Analyst/Coordinator
Other Observations & Comments
I am not sure whether we are going to stay with BD's system long term or whether we will move back...
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Analyst/Coordinator
Other Observations & Comments
Overall, the training from our previous vendor was better than the training from BD. The BD training...
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Analyst/Coordinator
Functionality and Upgrades
I don't know the full capability of BD's product at this point because it isn't fulfilling what we...
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Analyst/Coordinator
Interfacing and Integration
We definitely don't feel like we have received our money's worth from the product. I feel sorry...
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Analyst/Coordinator
Other Observations & Comments
I wouldn't buy BD's product again. I haven't explored other options, but I know there are other...
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Analyst/Coordinator
Other Observations & Comments
The quality of phone and web support is pretty good. Sometimes things aren't resolved. BD looks into...
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Analyst/Coordinator
Implementation and Training
The implementation of our previous system was much easier than the implementation of BD's system....
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Analyst/Coordinator
Functionality and Upgrades
The product is pretty easy to use.
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Manager
Future Outlook
MedMined Surveillance Advisor is not part of our long-term plans. We hope that our new hospital-wide...
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Manager
Implementation and Training
We were in a position where the program we had been using was sunsetted and we needed a quick...
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Manager
Relationship
BD doesn't keep 100% of their promises, but they are still on the positive side.
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Manager
Functionality and Upgrades
In the pharmacy department, we have noticed that MedMined Surveillance Advisor is geared more toward...
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Manager
Future Outlook
We have been told about upgrades, but we haven't seen any changes in the system since we started...
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Manager
Other Observations & Comments
The superuser probably had the most communication with BD during the implementation. We were...
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Manager
Functionality and Upgrades
When patients are transferred from different units, there are some problems in the system with...
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Manager
Relationship
I haven't had any contact with the vendor executives. Our CIO may have had contact from the...
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Manager
Service and Support
My direct contacts are very prompt and friendly. My frustration is that if there is something that...
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Manager
Other Observations & Comments
I feel awful that I am giving BD a lot of bad scores. Their tool is working for us for the time...
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Physician
Other Observations & Comments
If we had no system in place, we would probably not purchase MedMined Surveillance Advisor compared...
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Physician
Other Observations & Comments
BD keeps their promises, but sometimes, fulfilling those promises takes longer than anticipated.
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Physician
Functionality and Upgrades
Our department of infection control prevention has some issues with MedMined Surveillance Advisor...
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Physician
Service and Support
We don't get charged extra for support that we need from BD.
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Physician
Future Outlook
MedMined Surveillance Advisor has a new update coming out, and if it does what BD says it will, this...
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Physician
Other Observations & Comments
BD's support staff members are very friendly and easy to work with, but sometimes they are slow to...
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Physician
Functionality and Upgrades
I would like to see improvements to MedMined Surveillance Advisor's analytics. I would also like to...
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Physician
Functionality and Upgrades
MedMined Surveillance Advisor helps with, for example, elevated drug levels. We can come in the...
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Physician
Functionality and Upgrades
When we started submitting data to NHSN for antibiotic usage, it was a big process; the data had to...
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Physician
Functionality and Upgrades
We had an issue when MedMined Surveillance Advisor was sending out incorrect data, and that was a...
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Director
Future Outlook
Our satisfaction with the system may go up based on some things BD is about to release. BD has a new...
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Director
Functionality and Upgrades
We are able to pull metrics fairly easily with the system. We are able to create alerts specific to...
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Director
Technology
Sometimes the system's loading speed is not great, especially for end users who are trying to use...
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Director
Relationship
We set up regular calls with BD to touch base on certain issues that we have.
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Director
Sales and Contracting
There were times when we felt like we were being nickel-and-dimed by BD, but with the new contract...
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Director
Implementation and Training
BD does a good job with their training, and BD follows up on their training. We have been using the...
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Director
Implementation and Training
I would like BD to improve the way the system is implemented. We have certain data feeds that...
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Director
Lessons Learned
Knowing the capabilities of the system and having experienced using it, I would probably look to see...
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Director
Functionality and Upgrades
We are able to run reports on different items. I am usually able to get my questions answered...
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Director
Functionality and Upgrades
I would like to see some additional functionality be built into the system. When I try to schedule a...
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Manager
Service and Support
BD needs to have better communication. There are sometimes updates or enhancements that come out,...
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Manager
Future Outlook
MedMined Surveillance Advisor is part of our future plan, at least until we go to a new EMR. We...
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Manager
Relationship
BD has been very good when I have requested enhancements. BD has followed up after the enhancements...
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Manager
Functionality and Upgrades
I have worked with several other data-mining softwares, and there are pros and cons to all them, but...
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Manager
Functionality and Upgrades
Some of this product's adjustment alerts in regard to renal function could be improved. BD could...
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Manager
ROI / Cost (care and feeding)
BD charges for add-on programs. For reporting data, we developed something in-house because BD...
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Analyst/Coordinator
Functionality and Upgrades
We would like to see BD somehow streamline the intervention documentation so that it is not so...
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Analyst/Coordinator
Service and Support
BD’s customer service is awesome. The support people answer the phone right away. A lot of the time,...
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Analyst/Coordinator
Functionality and Upgrades
The only downside to the BD tool is the workflow. We struggle with the workflow a little bit. BD has...
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Director
Other Observations & Comments
MedMined Surveillance Advisor extracts the information from another of our vendor's system and...
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Director
Functionality and Upgrades
In another vendor's product, users can generate reports easily. Directors like me could assemble...
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Director
Implementation and Training
BD includes the ability for two people to go to MedMined University at no additional cost. There...
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Director
Implementation and Training
Sometimes the product is not intuitive, especially on the setup side. There are things that are not...
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Director
Relationship
BD should reach out to EMR vendors. BD only works with the ones that they have had experience and...
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