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BESLER Revenue Integrity/Underpayment Services Comments
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KLAS Research Director - Boyd Stewart
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Boyd Stewart

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User Commentary

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VP/Other Executive

ROI and Cost

BESLER is at the front end because the rate is so cheap. BESLER is a small firm. We have been...

Dec 2020
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Director

Tools and Methodology

Our BESLER work was just for one product, and everything was a piece of cake. BESLER has thrown more...

Nov 2020
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Director

Tools and Methodology

I plan on the vendor being part of our long-term plans; they probably will be forever. Continuing to...

Nov 2020
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Director

Tools and Methodology

BESLER looks through Medicare claims, they do some calling around, and they find out when patients...

Nov 2020
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VP/Other Executive

Relationship

Our relationship with the vendor is very painless because they perform everything related to what we...

Nov 2020
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VP/Other Executive

Sales and Contracting

The only downfall of the vendor is that they are always asking whether we want to do this or that...

Nov 2020
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VP/Other Executive

ROI and Cost

There are no extra charges with the vendor. The vendor works a little strategically because they are...

Nov 2020
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Director

Tools and Methodology

The vendor has already exceeded our expectations. Rarely are things so simple. If my team had to...

Nov 2020
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Director

Other Observations

BESLER does not constantly exceed expectations. They haven’t done anything that has wowed me or...

Nov 2020
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Director

Tools and Methodology

BESLER is doing something that we just don’t have the staff to do. They are also trying really hard...

Nov 2020
(0)
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Director

Tools and Methodology

Using BESLER is a no-brainer; there is hardly any cost aside from when we recover something. BESLER...

Nov 2020
(0)
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Director

Tools and Methodology

When BESLER first came on board, they were collecting a lot of refund money for us from the recovery...

Nov 2020
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Director

Relationship

With BESLER, we said we needed to negotiate down our fee because of COVID-19, and BESLER jumped...

Nov 2020
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Director

Tools and Methodology

I would give the vendor very high marks for driving tangible outcomes. The vendor is telling us what...

Nov 2020
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Director

Relationship

I feel like we very much have a partnership with BESLER, and I appreciate that. When we go over...

Aug 2020
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Director

Tools and Methodology

The biggest gap in functionality in BESLER's tool is some of the reporting. The ability to pull...

Aug 2020
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VP/Other Executive

People and Knowledge

We have excellent people working our accounts. They reach out to us about a lot of upcoming industry...

Jul 2020
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VP/Other Executive

Project Results

BESLER certainly exceeded our expectations for recoveries. The number of dollars they located was...

Jul 2020
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Director

Tools and Methodology

We primarily use BESLER. They are in the number one spot for our work on transfer DRGs. BESLER...

Jul 2020
(0)
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Director

People and Knowledge

We worked with another company before BESLER. We didn't really talk to those people, and I don't...

Jul 2020
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Director

ROI and Cost

The vendor avoids nickel-and-diming. They are good that way. Based on the quality I have come to...

Jul 2020
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Director

Relationship

BESLER has had some turnover, and they have lost some of their better people at times. That happens;...

Jul 2020
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Director

Relationship

I interact with BESLER's executives. We have had meetings and discussions. The executives usually...

Jul 2020
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Director

Relationship

During COVID-19, we asked BESLER to get us DSH data on time so that we could file cross-reports on...

Jul 2020
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Director

Relationship

BESLER's executives have sent a lot of reports, but I haven't paid a lot of attention to them. The...

Jul 2020
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Director

Relationship

The vendor has offered all sorts of assistance during this COVID-19 crisis, as many vendors have....

Jun 2020
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Director

ROI and Cost

The vendor does not nickel-and-dime. Everything is based on contingency fees in the contract. There...

Jun 2020
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Director

Project Results

The vendor does meet our expectations. I don’t like to throw around the term "exceeds expectations"...

Jun 2020
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Director

Relationship

I don’t have a lot of contact with the vendor executives, and I haven’t needed it. I really don’t...

Jun 2020
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Director

Other Observations

The vendor gets the job done. Bills are coming through, and collections are being made. I would like...

May 2020
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Director

Relationship

The vendor executives probably keep in touch a little better than some of the executives from other...

May 2020
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Director

Project Results

I would consider working with BESLER again if I moved to another organization. Our contract is...

May 2020
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VP/Other Executive

Tools and Methodology

We have used BESLER for several years and are very happy with the results and information they share...

May 2020
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VP/Other Executive

Tools and Methodology

Everything is working really well with BESLER. They have had great interactions in our patient...

May 2020
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Manager

Tools and Methodology

When patients are discharged, we discharge them to either skilled nursing facilities or home health....

May 2020
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Manager

Tools and Methodology

The vendor is very successful in communicating their findings to us. They are very open in saying...

May 2020
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Manager

Tools and Methodology

BESLER hasn’t been in touch with us regarding the COVID-19 crisis, but we speak to the executives...

May 2020
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Manager

ROI and Cost

The vendor does not charge us for every little thing. They are very fair in their charging. I have...

May 2020
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Director

Relationship

Regarding the COVID-19 crisis, I wouldn’t say a whole lot is different. BESLER has communicated what...

May 2020
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Director

Relationship

I would say BESLER meets expectations. They are not as timely in responding back when they have...

May 2020
(0)
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Director

ROI and Cost

In terms of getting our money’s worth, we have BESLER in the primary vendor position because they...

May 2020
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Director

Relationship

The vendor is always timely with information, and they provide feedback over a set call. The vendor...

Apr 2020
(0)
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Director

Relationship

The vendor absolutely meets my expectations. BESLER does exactly what is expected of them. Our work...

Apr 2020
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VP/Other Executive

Project Results

We have seen real results in the revenue recoupment. BESLER is top notch, and we have worked with...

Apr 2020
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VP/Other Executive

People and Knowledge

BESLER has very strong personnel. They are very responsive and detailed. I would rank the...

Apr 2020
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VP/Other Executive

People and Knowledge

The vendor is proactive and understands regulations and how they apply to hospitals, enterprises, or...

Apr 2020
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Director

Relationship

BESLER makes every part of the process easy for the customer. Some vendors don't. Working with...

Apr 2020
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Analyst/Coordinator

ROI and Cost

We have received our money’s worth because there is no way to get our money except to have someone...

Apr 2020
(0)
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Analyst/Coordinator

Relationship

BESLER meets my expectations. They exceed my expectations in terms of problem solving and customer...

Apr 2020
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Analyst/Coordinator

Relationship

Most of the time, BESLER is quick to respond. They are very matter of fact, up front, and...

Apr 2020
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Analyst/Coordinator

Relationship

BESLER doesn’t overpromise and underdeliver. They give us an idea of what we can expect.

Apr 2020
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Analyst/Coordinator

Relationship

BESLER’s executives are very involved. One of the executives in particular reaches out regularly to...

Apr 2020
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Analyst/Coordinator

Tools and Methodology

BESLER listens to us. We have had some struggles with the process, but BESLER is always open to...

Apr 2020
(0)
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Analyst/Coordinator

Relationship

I would tell others that BESLER is good at communicating and solving problems, and their process is...

Apr 2020
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Director

Tools and Methodology

We have found that the vendor sometimes gets so far into a project that they forget to communicate...

Mar 2020
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Director

Other Observations

The vendor is doing a good job. I would recommend that the vendor get creative and diversify their...

Mar 2020
(0)
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Director

ROI and Cost

The vendor doesn’t nickel-and-dime us. They do pretty much anything we ask.

Mar 2020
(0)
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Director

Relationship

I know the vendor's executives personally. BESLER is definitely a good company. The executive level...

Mar 2020
(0)
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Director

People and Knowledge

The vendor is very knowledgeable. When I ask them whether I could have prevented something, they are...

Mar 2020
(0)
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Director

ROI and Cost

The vendor does not nickel-and-dime. They are very reasonable, and they have been very flexible. For...

Mar 2020
(0)
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Director

Tools and Methodology

I think BESLER is one of the best vendors we have dealt with. We have a couple of other outsourced...

Mar 2020
(0)
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Director

Tools and Methodology

The thing that stands out about BESLER’s staff and consultants is the responsiveness to any...

Mar 2020
(0)
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Director

Tools and Methodology

I think BESLER is very strategic. They recently acquired another company that will help them expand...

Mar 2020
(0)
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Director

Tools and Methodology

When it comes to the vendor’s execution, what stands out is their willingness to not pursue accounts...

Mar 2020
(0)
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Director

Relationship

BESLER’s executive involvement is extremely good. The executives are very involved with the company,...

Mar 2020
(0)
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Director

Tools and Methodology

In terms of how well BESLER drives tangible outcomes, they really do pursue the recoveries and are...

Mar 2020
(0)
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Director

Tools and Methodology

I would recommend BESLER for the work that they do for us. They stay very up to date, and their...

Mar 2020
(0)
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Manager

Project Results

BESLER deals with areas that we can’t deal with. They go through to make sure everything is in...

Mar 2020
(0)
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Manager

People and Knowledge

BESLER helps us a lot with questions we have about our specialty. The things they have done have...

Mar 2020
(0)
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Manager

Other Observations

BESLER meets expectations. I don’t know whether they exceeded expectations because we work with them...

Mar 2020
(0)
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Manager

People and Knowledge

The vendor’s consultants are very intelligent and very up-to-date on the healthcare market and the...

Mar 2020
(0)
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Manager

Relationship

I would say the strength of our partnership with BESLER is pretty strong. There have been no...

Mar 2020
(0)
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VP/Other Executive

Other Observations

I would tell the vendor to continue their consultative practice, maintain their business strength...

Mar 2020
(0)
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VP/Other Executive

ROI and Cost

The vendor does not nickel-and-dime. I can’t stand when vendors nickel-and-dime. I just want vendors...

Mar 2020
(0)
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VP/Other Executive

Project Results

I wouldn’t say the vendor exceeds my expectations, but they definitely meet my expectations with...

Mar 2020
(0)
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VP/Other Executive

Project Results

The vendor definitely gives me some good information on what our strategy should be and not just...

Mar 2020
(0)
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VP/Other Executive

Project Results

We had a flawless implementation. It was very easy and simple, and the easier, the better.

Mar 2020
(0)
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VP/Other Executive

Relationship

I think the partnership we have with the vendor could strengthen as soon as we have more data, but...

Mar 2020
(0)
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VP/Other Executive

Project Results

The vendor is doing very well at driving outcomes. We are actually getting the outcomes we need....

Mar 2020
(0)
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VP/Other Executive

Project Results

I would tell others looking at the system that we had an easy implementation and that the vendor is...

Mar 2020
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VP/Other Executive

Relationship

I would definitely go with BESLER again for anything we are doing. We would buy the product again....

Mar 2020
(0)
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VP/Other Executive

Tools and Methodology

We have never had any problem with the quality of the staff and consultants at BESLER. I have worked...

Mar 2020
(0)
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VP/Other Executive

Relationship

BESLER has changed their strategy over the last couple of years. That is probably a testament that...

Mar 2020
(0)
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VP/Other Executive

Relationship

I work with one of the executives at BESLER, and when there are any issues, the executive calls me...

Mar 2020
(0)
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Manager

Relationship

We were trying to standardize our business partner relationships internally. BESLER was wonderful;...

Mar 2020
(0)
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Manager

ROI and Cost

We knew exactly what the vendor was charging us, and we had no issues with their invoicing at all....

Mar 2020
(0)
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Manager

Other Observations

The vendor has their niche skills. I don’t know that they go outside of their scope.

Mar 2020
(0)
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Manager

Project Results

The vendor’s feedback and recoveries that were communicated were spot on. The vendor was actually...

Mar 2020
(0)
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Manager

Relationship

The vendor’s executives were very personable, and I knew that if we had any issues, I could just...

Mar 2020
(0)
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Manager

Relationship

Our partnership with the vendor was great. If we wouldn’t have made some internal decisions, we...

Mar 2020
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Manager

Relationship

I am still getting to know BESLER, but so far, they have been pretty transparent about their...

Mar 2020
(0)
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Manager

Tools and Methodology

I got a results report of BESLER's findings, and it looked great. The report was easy to read and...

Mar 2020
(0)
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Manager

Relationship

I haven't been in constant contact with the executives, but I do talk to the executive over our...

Mar 2020
(0)
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Manager

Relationship

BESLER's strength is their communication. They are very open. When they need to make a change or we...

Mar 2020
(0)
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Manager

Other Observations

I am talking with BESLER about integrating their reporting with another system we use. Right now,...

Mar 2020
(0)
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Manager

People and Knowledge

Everyone who works at BESLER is very knowledgeable, skilled, and open. Communication is key in...

Mar 2020
(0)
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Manager

ROI and Cost

BESLER consistently exceeds our expectations because of the amount of money they can bring in for us...

Mar 2020
(0)
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Manager

People and Knowledge

In terms of the quality of the staff and consultants at BESLER, I would give them the highest score....

Mar 2020
(0)
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Manager

Relationship

The vendor’s service teams gave attention to our needs and carved out time to discuss any issues...

Mar 2020
(0)
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Director

Relationship

I would buy the product again. I have known the vendor and their teams for years, and they are...

Mar 2020
(0)
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Director

Project Results

The vendor's arrangement with us is based on a contingency fee, and that has been easy to calculate....

Mar 2020
(0)
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Director

ROI and Cost

I suspect that the vendor avoids charging for every little thing. They charge one fee, and we aren't...

Mar 2020
(0)
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Director

Project Results

The vendor usually exceeds our expectations. They usually bring us something innovative over and...

Mar 2020
(0)
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Director

Tools and Methodology

I have had some very interesting conversations with the vendor executives over the years about new...

Mar 2020
(0)
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Director

Project Results

I have already recommended the vendor a few times. The vendor does everything that is needed, and...

Mar 2020
(0)
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Director

Project Results

We started sending BESLER the same data that our previous vendor had reviewed for us, and BESLER did...

Mar 2020
(0)
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Director

Other Observations

We have gotten results from the engagement, and those have been from mostly one specialty. I haven’t...

Mar 2020
(0)
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Director

ROI and Cost

The vendor does not nickel-and-dime us or charge for every little thing at all.

Mar 2020
(0)
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Director

Project Results

I wouldn’t say the vendor has consistently exceeded our expectations, but they have absolutely met...

Mar 2020
(0)
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Director

Other Observations

I feel neutral toward the vendor’s strategic ability. I don’t really know that I have been able to...

Mar 2020
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Director

Relationship

So far, the partnership has been pretty strong. We are still fairly new to the vendor, and vice...

Mar 2020
(0)
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Director

Sales and Contracting

The project executive on BESLER's end has been very responsive when I have had to reach out. Getting...

Mar 2020
(0)
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Manager

ROI and Cost

BESLER is doing a great job. We are happy, and we will keep using them. They have helped us recover...

Mar 2020
(0)
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Manager

ROI and Cost

The vendor doesn’t nickel-and-dime us. With our contract, the vendor charges us if they collect...

Mar 2020
(0)
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Manager

People and Knowledge

I don’t have any complaints about the vendor. I give them a high rating for the quality of their...

Mar 2020
(0)
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Manager

Tools and Methodology

The vendor does very well with executing. They give us things every month. We talk to the vendor...

Mar 2020
(0)
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Manager

ROI and Cost

I would recommend the vendor to others. I wouldn’t go out of my way; I am not going to go around...

Mar 2020
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Manager

Relationship

I am satisfied with the vendor. They do a good job. We are happy with them and intend to continue...

Mar 2020
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Director

Relationship

It seems like BESLER has had the same people forever. They seem to have a local feel with support...

Mar 2020
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