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Commentary Summary
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User Commentary
VP/Other Executive
ROI and Cost
BESLER is at the front end because the rate is so cheap. BESLER is a small firm. We have been...
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Director
Tools and Methodology
Our BESLER work was just for one product, and everything was a piece of cake. BESLER has thrown more...
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Director
Tools and Methodology
I plan on the vendor being part of our long-term plans; they probably will be forever. Continuing to...
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Director
Tools and Methodology
BESLER looks through Medicare claims, they do some calling around, and they find out when patients...
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VP/Other Executive
Relationship
Our relationship with the vendor is very painless because they perform everything related to what we...
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VP/Other Executive
Sales and Contracting
The only downfall of the vendor is that they are always asking whether we want to do this or that...
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VP/Other Executive
ROI and Cost
There are no extra charges with the vendor. The vendor works a little strategically because they are...
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Director
Tools and Methodology
The vendor has already exceeded our expectations. Rarely are things so simple. If my team had to...
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Director
Other Observations
BESLER does not constantly exceed expectations. They haven’t done anything that has wowed me or...
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Director
Tools and Methodology
BESLER is doing something that we just don’t have the staff to do. They are also trying really hard...
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Director
Tools and Methodology
Using BESLER is a no-brainer; there is hardly any cost aside from when we recover something. BESLER...
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Director
Tools and Methodology
When BESLER first came on board, they were collecting a lot of refund money for us from the recovery...
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Director
Relationship
With BESLER, we said we needed to negotiate down our fee because of COVID-19, and BESLER jumped...
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Director
Tools and Methodology
I would give the vendor very high marks for driving tangible outcomes. The vendor is telling us what...
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Director
Relationship
I feel like we very much have a partnership with BESLER, and I appreciate that. When we go over...
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Director
Tools and Methodology
The biggest gap in functionality in BESLER's tool is some of the reporting. The ability to pull...
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VP/Other Executive
People and Knowledge
We have excellent people working our accounts. They reach out to us about a lot of upcoming industry...
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VP/Other Executive
Project Results
BESLER certainly exceeded our expectations for recoveries. The number of dollars they located was...
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Director
Tools and Methodology
We primarily use BESLER. They are in the number one spot for our work on transfer DRGs. BESLER...
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Director
People and Knowledge
We worked with another company before BESLER. We didn't really talk to those people, and I don't...
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Director
ROI and Cost
The vendor avoids nickel-and-diming. They are good that way. Based on the quality I have come to...
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Director
Relationship
BESLER has had some turnover, and they have lost some of their better people at times. That happens;...
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Director
Relationship
I interact with BESLER's executives. We have had meetings and discussions. The executives usually...
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Director
Relationship
During COVID-19, we asked BESLER to get us DSH data on time so that we could file cross-reports on...
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Director
Relationship
BESLER's executives have sent a lot of reports, but I haven't paid a lot of attention to them. The...
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Director
Relationship
The vendor has offered all sorts of assistance during this COVID-19 crisis, as many vendors have....
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Director
ROI and Cost
The vendor does not nickel-and-dime. Everything is based on contingency fees in the contract. There...
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Director
Project Results
The vendor does meet our expectations. I don’t like to throw around the term "exceeds expectations"...
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Director
Relationship
I don’t have a lot of contact with the vendor executives, and I haven’t needed it. I really don’t...
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Director
Other Observations
The vendor gets the job done. Bills are coming through, and collections are being made. I would like...
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Director
Relationship
The vendor executives probably keep in touch a little better than some of the executives from other...
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Director
Project Results
I would consider working with BESLER again if I moved to another organization. Our contract is...
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VP/Other Executive
Tools and Methodology
We have used BESLER for several years and are very happy with the results and information they share...
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VP/Other Executive
Tools and Methodology
Everything is working really well with BESLER. They have had great interactions in our patient...
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Manager
Tools and Methodology
When patients are discharged, we discharge them to either skilled nursing facilities or home health....
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Manager
Tools and Methodology
The vendor is very successful in communicating their findings to us. They are very open in saying...
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Manager
Tools and Methodology
BESLER hasn’t been in touch with us regarding the COVID-19 crisis, but we speak to the executives...
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Manager
ROI and Cost
The vendor does not charge us for every little thing. They are very fair in their charging. I have...
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Director
Relationship
Regarding the COVID-19 crisis, I wouldn’t say a whole lot is different. BESLER has communicated what...
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Director
Relationship
I would say BESLER meets expectations. They are not as timely in responding back when they have...
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Director
ROI and Cost
In terms of getting our money’s worth, we have BESLER in the primary vendor position because they...
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Director
Relationship
The vendor is always timely with information, and they provide feedback over a set call. The vendor...
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Director
Relationship
The vendor absolutely meets my expectations. BESLER does exactly what is expected of them. Our work...
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VP/Other Executive
Project Results
We have seen real results in the revenue recoupment. BESLER is top notch, and we have worked with...
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VP/Other Executive
People and Knowledge
BESLER has very strong personnel. They are very responsive and detailed. I would rank the...
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VP/Other Executive
People and Knowledge
The vendor is proactive and understands regulations and how they apply to hospitals, enterprises, or...
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Director
Relationship
BESLER makes every part of the process easy for the customer. Some vendors don't. Working with...
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Analyst/Coordinator
ROI and Cost
We have received our money’s worth because there is no way to get our money except to have someone...
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Analyst/Coordinator
Relationship
BESLER meets my expectations. They exceed my expectations in terms of problem solving and customer...
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Analyst/Coordinator
Relationship
Most of the time, BESLER is quick to respond. They are very matter of fact, up front, and...
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Analyst/Coordinator
Relationship
BESLER doesn’t overpromise and underdeliver. They give us an idea of what we can expect.
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Analyst/Coordinator
Relationship
BESLER’s executives are very involved. One of the executives in particular reaches out regularly to...
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Analyst/Coordinator
Tools and Methodology
BESLER listens to us. We have had some struggles with the process, but BESLER is always open to...
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Analyst/Coordinator
Relationship
I would tell others that BESLER is good at communicating and solving problems, and their process is...
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Director
Tools and Methodology
We have found that the vendor sometimes gets so far into a project that they forget to communicate...
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Director
Other Observations
The vendor is doing a good job. I would recommend that the vendor get creative and diversify their...
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Director
ROI and Cost
The vendor doesn’t nickel-and-dime us. They do pretty much anything we ask.
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Director
Relationship
I know the vendor's executives personally. BESLER is definitely a good company. The executive level...
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Director
People and Knowledge
The vendor is very knowledgeable. When I ask them whether I could have prevented something, they are...
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Director
ROI and Cost
The vendor does not nickel-and-dime. They are very reasonable, and they have been very flexible. For...
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Director
Tools and Methodology
I think BESLER is one of the best vendors we have dealt with. We have a couple of other outsourced...
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Director
Tools and Methodology
The thing that stands out about BESLER’s staff and consultants is the responsiveness to any...
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Director
Tools and Methodology
I think BESLER is very strategic. They recently acquired another company that will help them expand...
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Director
Tools and Methodology
When it comes to the vendor’s execution, what stands out is their willingness to not pursue accounts...
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Director
Relationship
BESLER’s executive involvement is extremely good. The executives are very involved with the company,...
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Director
Tools and Methodology
In terms of how well BESLER drives tangible outcomes, they really do pursue the recoveries and are...
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Director
Tools and Methodology
I would recommend BESLER for the work that they do for us. They stay very up to date, and their...
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Manager
Project Results
BESLER deals with areas that we can’t deal with. They go through to make sure everything is in...
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Manager
People and Knowledge
BESLER helps us a lot with questions we have about our specialty. The things they have done have...
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Manager
Other Observations
BESLER meets expectations. I don’t know whether they exceeded expectations because we work with them...
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Manager
People and Knowledge
The vendor’s consultants are very intelligent and very up-to-date on the healthcare market and the...
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Manager
Relationship
I would say the strength of our partnership with BESLER is pretty strong. There have been no...
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VP/Other Executive
Other Observations
I would tell the vendor to continue their consultative practice, maintain their business strength...
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VP/Other Executive
ROI and Cost
The vendor does not nickel-and-dime. I can’t stand when vendors nickel-and-dime. I just want vendors...
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VP/Other Executive
Project Results
I wouldn’t say the vendor exceeds my expectations, but they definitely meet my expectations with...
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VP/Other Executive
Project Results
The vendor definitely gives me some good information on what our strategy should be and not just...
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VP/Other Executive
Project Results
We had a flawless implementation. It was very easy and simple, and the easier, the better.
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VP/Other Executive
Relationship
I think the partnership we have with the vendor could strengthen as soon as we have more data, but...
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VP/Other Executive
Project Results
The vendor is doing very well at driving outcomes. We are actually getting the outcomes we need....
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VP/Other Executive
Project Results
I would tell others looking at the system that we had an easy implementation and that the vendor is...
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VP/Other Executive
Relationship
I would definitely go with BESLER again for anything we are doing. We would buy the product again....
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VP/Other Executive
Tools and Methodology
We have never had any problem with the quality of the staff and consultants at BESLER. I have worked...
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VP/Other Executive
Relationship
BESLER has changed their strategy over the last couple of years. That is probably a testament that...
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VP/Other Executive
Relationship
I work with one of the executives at BESLER, and when there are any issues, the executive calls me...
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Manager
Relationship
We were trying to standardize our business partner relationships internally. BESLER was wonderful;...
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Manager
ROI and Cost
We knew exactly what the vendor was charging us, and we had no issues with their invoicing at all....
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Manager
Other Observations
The vendor has their niche skills. I don’t know that they go outside of their scope.
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Manager
Project Results
The vendor’s feedback and recoveries that were communicated were spot on. The vendor was actually...
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Manager
Relationship
The vendor’s executives were very personable, and I knew that if we had any issues, I could just...
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Manager
Relationship
Our partnership with the vendor was great. If we wouldn’t have made some internal decisions, we...
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Manager
Relationship
I am still getting to know BESLER, but so far, they have been pretty transparent about their...
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Manager
Tools and Methodology
I got a results report of BESLER's findings, and it looked great. The report was easy to read and...
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Manager
Relationship
I haven't been in constant contact with the executives, but I do talk to the executive over our...
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Manager
Relationship
BESLER's strength is their communication. They are very open. When they need to make a change or we...
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Manager
Other Observations
I am talking with BESLER about integrating their reporting with another system we use. Right now,...
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Manager
People and Knowledge
Everyone who works at BESLER is very knowledgeable, skilled, and open. Communication is key in...
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Manager
ROI and Cost
BESLER consistently exceeds our expectations because of the amount of money they can bring in for us...
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Manager
People and Knowledge
In terms of the quality of the staff and consultants at BESLER, I would give them the highest score....
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Manager
Relationship
The vendor’s service teams gave attention to our needs and carved out time to discuss any issues...
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Director
Relationship
I would buy the product again. I have known the vendor and their teams for years, and they are...
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Director
Project Results
The vendor's arrangement with us is based on a contingency fee, and that has been easy to calculate....
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Director
ROI and Cost
I suspect that the vendor avoids charging for every little thing. They charge one fee, and we aren't...
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Director
Project Results
The vendor usually exceeds our expectations. They usually bring us something innovative over and...
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Director
Tools and Methodology
I have had some very interesting conversations with the vendor executives over the years about new...
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Director
Project Results
I have already recommended the vendor a few times. The vendor does everything that is needed, and...
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Director
Project Results
We started sending BESLER the same data that our previous vendor had reviewed for us, and BESLER did...
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Director
Other Observations
We have gotten results from the engagement, and those have been from mostly one specialty. I haven’t...
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Director
ROI and Cost
The vendor does not nickel-and-dime us or charge for every little thing at all.
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Director
Project Results
I wouldn’t say the vendor has consistently exceeded our expectations, but they have absolutely met...
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Director
Other Observations
I feel neutral toward the vendor’s strategic ability. I don’t really know that I have been able to...
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Director
Relationship
So far, the partnership has been pretty strong. We are still fairly new to the vendor, and vice...
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Director
Sales and Contracting
The project executive on BESLER's end has been very responsive when I have had to reach out. Getting...
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Manager
ROI and Cost
BESLER is doing a great job. We are happy, and we will keep using them. They have helped us recover...
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Manager
ROI and Cost
The vendor doesn’t nickel-and-dime us. With our contract, the vendor charges us if they collect...
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Manager
People and Knowledge
I don’t have any complaints about the vendor. I give them a high rating for the quality of their...
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Manager
Tools and Methodology
The vendor does very well with executing. They give us things every month. We talk to the vendor...
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Manager
ROI and Cost
I would recommend the vendor to others. I wouldn’t go out of my way; I am not going to go around...
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Manager
Relationship
I am satisfied with the vendor. They do a good job. We are happy with them and intend to continue...
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Director
Relationship
It seems like BESLER has had the same people forever. They seem to have a local feel with support...
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