NetSolutions Comments

 

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Current Time Inside Cache Tag Helper: 9/27/2020 1:20:52 AM and Model.EvProductId = 379

Commentary Summary

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User Commentary

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Director

Service and Support

The ongoing support is good. We have ongoing calls, and we do weekly calls that Cantata Health put...

Jun 2020
 Helpful

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Director

Service and Support

Cantata Health has done a pretty good job of supporting us through COVID-19. They were in touch with...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

We are planning on being with Cantata Health for at least another year or so. However, there are...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

NetSolutions isn’t set up in the best possible way to make it easy for end users. I was actually...

Jun 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The tool's ease of use varies. I don't have a problem with the tool, but our medical-records person...

Dec 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

When there are updates, things can be really bumpy. Getting communication about what the changes...

Dec 2019
 Helpful

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VP/Other Executive

Implementation and Training

We need more one-on-one training because every facility is different and divides responsibility differently....

Dec 2019
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

I thought we were going to get one flat charge each month. I thought that if we needed any help, the...

Dec 2019
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

I would look at other options before deciding to buy NetSolutions again. Ultimately, I would not buy...

Dec 2019
 Helpful

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Manager

Technology

I am neutral when it comes to the value of the system. We do integrate it with other systems, but at...

Nov 2019
 Helpful

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Manager

Relationship

We don't know who the executives from Cantata Health are because they are not engaged with us at...

Nov 2019
 Helpful

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Manager

Other Observations & Comments

Our satisfaction with the system is lower due to the challenges that we have with support. We have...

Nov 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

Cantata Health nickel-and-dimes us, and the platform is outdated and in need of a refresh. In terms...

Nov 2019
 Helpful

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Manager

Relationship

Cantata Health's support is pretty neutral. The vendor could be more on the cutting edge and in...

Nov 2019
 Helpful

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Manager

Implementation and Training

Cantata Health doesn't offer comprehensive training beyond the webinars and job-based training that...

Nov 2019
 Helpful

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COO

Relationship

We feel like we aren't a priority to Cantata Health. We understand that we are a smaller facility,...

Oct 2019
 Helpful

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COO

Functionality and Upgrades

Cantata Health did the PDPM transition, and we haven't had any software problems. In the beginning,...

Oct 2019
 Helpful

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COO

Service and Support

Cantata Health's people are nice, and the system is much like another long-term care product. It is...

Oct 2019
 Helpful

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Director

Future Outlook

We are phasing Cantata Health's product out, and we have chosen to go with another solution for...

Oct 2019
 Helpful

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Director

Service and Support

As we saw the NetSolutions change owners, we noticed how customer support and product development...

Oct 2019
 Helpful

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Director

Implementation and Training

NetSolutions is easy in that we can call Cantata Health and get a scope of how something will work...

Jul 2019
 Helpful

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Director

Implementation and Training

We have had training people come from Cantata Health, and they realized that we weren't getting the...

Jul 2019
 Helpful

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Director

Other Observations & Comments

Cantata Health’s support would do more if we put more energy into it. The support is sort of...

Jul 2019
 Helpful

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Director

Functionality and Upgrades

If we can’t have an EMR that engages our skilled nursing facility, NetSolutions is a perfect system...

Jul 2019
 Helpful

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Director

Functionality and Upgrades

Cantata Health updated NetSolutions, and now it is more complicated to find what we need. Before,...

Jun 2019
 Helpful

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Director

Implementation and Training

Cantata Health has been doing a good job of preparing us for the new Patient-Driven Payment Model....

Jun 2019
 Helpful

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Director

Service and Support

Cantata Health’s support people are amazing. They are always on point. When I call them, they either...

Jun 2019
 Helpful

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Director

Other Observations & Comments

I don’t hear from Cantata Health’s executives that much except at conferences.

Jun 2019
 Helpful

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Director

Sales and Contracting

Cantata Health doesn’t nickel-and-dime. We have a pretty good package with them that includes their...

Jun 2019
 Helpful

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Director

Functionality and Upgrades

I have issues with NetSolutions’ reporting. I brought some issues to Cantata Health's attention that...

Jun 2019
 Helpful

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Director

Interfacing and Integration

Cantata Health’s interface capabilities are more limited compared to some of the other vendors'...

Apr 2019
 Helpful

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Director

Service and Support

Cantata Health could improve the timeliness of their responses when following up with service calls....

Apr 2019
 Helpful

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Director

Functionality and Upgrades

When Cantata Health does an upgrade, it breaks other things.

Apr 2019
 Helpful

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Director

Interfacing and Integration

I like that Cantata Health has executed development to integrate with our enterprise master-patient...

Apr 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

We have the older version and infrastructure, so some of our frustrations may be caused by how we...

Dec 2018
 Helpful

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VP/Other Executive

Other Observations & Comments

There is more support from Cantata Health on the financial side, but there is less support on the...

Dec 2018
 Helpful

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VP/Other Executive

Other Observations & Comments

The executive involvement has improved over the last couple of years. NetSolutions is part of our...

Dec 2018
 Helpful

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VP/Other Executive

Interfacing and Integration

NetSolutions is so customizable that we are trying to integrate a lot of clinical and financial...

Dec 2018
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

We are nickel-and-dimed over things that fall outside of the contact with Cantata Health, even when...

Dec 2018
 Helpful

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Manager

Service and Support

Cantata Health’s support is very good. The support people are very friendly. I haven’t ever called...

Dec 2018
 Helpful

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Manager

Functionality and Upgrades

I think Cantata Health is good anytime something new is coming up with Medicare. For anything like...

Dec 2018
 Helpful

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Manager

Functionality and Upgrades

It would be nice if we had better reports from NetSolutions. I know that there is a report builder...

Dec 2018
 Helpful

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Manager

Interfacing and Integration

I think one thing I would like to see improved with Cantata Health is their ability to integrate. We...

Dec 2018
 Helpful

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Manager

Functionality and Upgrades

Cantata Health has totally redone the system, and it is better. It looks more like Excel. We just...

Dec 2018
 Helpful

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Manager

Functionality and Upgrades

The product has really improved since Cantata Health bought the company. The support has improved,...

Dec 2018
 Helpful

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Director

Service and Support

We have entered into a different realm with Cantata Health with some of the things that we are...

Aug 2018
 Helpful

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Director

ROI / Cost (care and feeding)

Cantata Health charges for most things because of the challenges that we have faced. They have eaten...

Aug 2018
 Helpful

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Director

Service and Support

Cantata Health has good support and a good product that works. We thought we would be able to use...

Feb 2018
 Helpful

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Director

Functionality and Upgrades

We have had to retrain our staff to use NetSolutions a couple of times. Cantata Health was...

Feb 2018
 Helpful

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Manager

Service and Support

Cantata Health has a lot to offer. We don't yet have the full module, so we don't know whether...

Jan 2018
 Helpful

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COO

Technology

Cantata Health is an okay company. I am not saying they are bad people, but their support isn't...

Jan 2018
 Helpful

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COO

Service and Support

Cantata Health doesn't have any business presence in our area. The representatives are working in...

Jan 2018
 Helpful

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COO

ROI / Cost (care and feeding)

We are a small organization, and we have been a loyal customer to Cantata Health for a long time. We...

Jan 2018
 Helpful

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COO

Service and Support

Cantata Health's tech people communicate well with everyone when something goes wrong. They send out...

Jan 2018
 Helpful

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COO

ROI / Cost (care and feeding)

There are things in NetSolutions that aren't intuitive. Not everything is straightforward. I had to...

Jan 2018
 Helpful

 or  to see details.

COO

Implementation and Training

The cost of Cantata Health's training isn't good, and the training itself isn't good, either....

Jan 2018
 Helpful

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COO

Functionality and Upgrades

NetSolutions isn't intuitive. Some things require more clicks than usual, and those extra clicks add...

Jan 2018
 Helpful

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COO

Other Observations & Comments

We use the A/R module for NetSolutions. We don't use the accounts-payable module. We use the A/R...

Jan 2018
 Helpful

 or  to see details.

COO

Relationship

I have never talked to Cantata Health's executives. I don't even know who they are. We have received...

Jan 2018
 Helpful

 or  to see details.

COO

Service and Support

Cantata Health eventually keeps all their promises. It just might take them a while to do that.

Jan 2018
 Helpful

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Manager

Interfacing and Integration

We can't connect NetSolutions to our lab or pharmacy systems, so we definitely can't connect...

Jan 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

NetSolutions lacks functionality. We can't even open multiple screens at the same time, so we aren't...

Jan 2018
 Helpful

 or  to see details.

Manager

Service and Support

The support from Cantata Health isn't strong. The vendor seems to neglect our requests, and they...

Jan 2018
 Helpful

 or  to see details.

Manager

Interfacing and Integration

We don't have the ability to integrate the system with other entities.

Jan 2018
 Helpful

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Director

Other Observations & Comments

Cantata Health has one good support person who provides good information. That person is smart and...

Jan 2018
 Helpful

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Director

Functionality and Upgrades

I would recommend that Cantata Health provide data in such a way that it can be utilized in...

Jan 2018
 Helpful

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Manager

Functionality and Upgrades

NetSolutions is somewhat user friendly. Once we know the system, we can do basic things in it.

Nov 2017
 Helpful

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Manager

Functionality and Upgrades

When it comes to pulling certain reports and things like that, sometimes things get confusing. There...

Nov 2017
 Helpful

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Manager

Other Observations & Comments

After the initial training, we just have to go online and do research to find where things are in...

Nov 2017
 Helpful

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Manager

Relationship

Cantata Health is a longstanding company; they have been around for a long time. Overall, they are...

Nov 2017
 Helpful

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Manager

Functionality and Upgrades

One issue we have with Cantata Health is that their updates are always problematic. We find a lot of...

Nov 2017
 Helpful

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Director

Functionality and Upgrades

NetSolutions is user friendly. Maneuvering through the system is easy. I am still learning to use...

Nov 2017
 Helpful

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Director

Functionality and Upgrades

I would like to see improvements for the reports. I need more ways to sort the reports. Some things...

Nov 2017
 Helpful

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Analyst/Coordinator

Service and Support

The support from NTT DATA is good. Whenever I call the support people, they call right back.

Oct 2017
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

My biggest issue with NetSolutions is that it is not user friendly. We have to click into six or...

Oct 2017
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

NTT DATA charges us for every little thing. I called them to add something, and they wanted to...

Oct 2017
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

If someone were considering NetSolutions, I would advise them to go screen by screen to see how...

Oct 2017
 Helpful

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