CarePayment Patient Financing Comments

 
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CFO

Tools and Methodology

We could have a conversation around how to get more phone calls and more positive contacts. Getting...

Oct 2020
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CFO

Project Results

When the program was initially rolled out, our leadership had directed it to be rolled out in a...

Oct 2020
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VP/Other Executive

Relationship

During COVID-19, CarePayment has always been a phone call or text away. I can talk to several people...

Oct 2020
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VP/Other Executive

Project Results

CarePayment is working with us in a really big way. Working with them is a big opportunity. With...

Oct 2020
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VP/Other Executive

ROI and Cost

CarePayment doesn't nickel and dime us. As a matter of fact, right before COVID-19, the vendor hit...

Oct 2020
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VP/Other Executive

People and Knowledge

CarePayment has very smart people. They keep suggesting new strategies that we are really excited to...

Oct 2020
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VP/Other Executive

Relationship

We get to meet with the executives quite often. I guess that technically our salesperson isn't an...

Oct 2020
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VP/Other Executive

Tools and Methodology

CarePayment's whole model is based on tangible outcomes. At first, it was hard for us to know what...

Oct 2020
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Director

Relationship

CarePayment is very eager to improve and very approachable. Our implementation was a little painful...

Oct 2020
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Director

Relationship

I would say that CarePayment's execution is strong. They are very engaged. We communicate as...

Oct 2020
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Director

Tools and Methodology

I am very familiar with what our workflows were like before CarePayment helped us with our...

Oct 2020
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Director

Lessons Learned

I would say that the only downside of the service is that we had to clean up some workflows. They...

Oct 2020
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CFO

Lessons Learned

On the technical side, CarePayment exceeds our expectations. If there is a weakness, it would be...

Oct 2020
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CFO

Relationship

CarePayment has done a great job compared to other vendors I have looked at over the years. They...

Oct 2020
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CFO

Relationship

I don’t deal with the executives like I used to way back during CarePayment’s initiatives when they...

Oct 2020
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CFO

Lessons Learned

I usually recommend CarePayment to my peers in terms of the opportunity costs or gains, and...

Oct 2020
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CFO

ROI and Cost

CarePayment basically has a patient payment plan system. They don’t use a loan, but it looks like a...

Oct 2020
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CFO

Lessons Learned

CarePayment does a couple of things that financing vendors don’t do. CarePayment differs from a...

Oct 2020
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CFO

ROI and Cost

CarePayment has improved over time. They have been purchased, so they have had some changes in the...

Oct 2020
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VP/Other Executive

Relationship

The vendor executives that I have negotiated with have been very involved and very good. The vendor...

Oct 2020
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Director

Tools and Methodology

CarePayment's system works well with patients. We have had to do some internal manipulations...

Oct 2020
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VP/Other Executive

Relationship

The vendor has been a good partner throughout the COVID-19 crisis. We haven't had any issues, and I...

Oct 2020
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VP/Other Executive

Relationship

The quality of the vendor's staff is pretty good, but we sometimes run into bugs here and there. I...

Oct 2020
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VP/Other Executive

Tools and Methodology

I rate the vendor's strategic ability high. CarePayment started from scratch with us. The vendor...

Oct 2020
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VP/Other Executive

Tools and Methodology

For our first implementation, the vendor executed very well. That implementation was pretty darn...

Oct 2020
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VP/Other Executive

Project Results

The vendor set a goal at the beginning of our engagement, and they put a guarantee behind it. They...

Oct 2020
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VP/Other Executive

ROI and Cost

I have received my money’s worth from the vendor, and I have recommended the vendor to others. I am...

Oct 2020
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VP/Other Executive

Tools and Methodology

One weakness of CarePayment is the app functionality, unless they have come out with apps since we...

Oct 2020
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VP/Other Executive

Tools and Methodology

As long as we get the cell phone, email, and permission from the patients, we can use the...

Oct 2020
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VP/Other Executive

Tools and Methodology

CarePayment does our payment plans for us. We had a fairly large number of people in the community...

Oct 2020
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VP/Other Executive

Tools and Methodology

CarePayment exceeded expectations. We actually had set goals, and CarePayment beat all those goals....

Oct 2020
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VP/Other Executive

Relationship

The CEO of the company has reached out to me to check on things. That doesn’t happen very often with...

Oct 2020
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VP/Other Executive

Tools and Methodology

I get a series of reports every month from CarePayment, and those reports give me a great idea of...

Oct 2020
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Director

Relationship

CarePayment has been great during the COVID-19 crisis. They are very consumer driven and very...

Oct 2020
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Director

Tools and Methodology

CarePayment is a very professional organization, and they are willing to spend as much time as...

Oct 2020
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Director

Sales and Contracting

There wasn’t an issue with the sales team just throwing things over to the operations side and then...

Oct 2020
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Director

Project Results

When going into our relationship with CarePayment, we didn’t really know what to expect other than...

Oct 2020
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CFO

Tools and Methodology

The manual processes hold the system back, but other than that, the vendor is very good. The vendor...

Oct 2020
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CFO

Tools and Methodology

The account representative we work with is extremely helpful and open. If I call and say we need to...

Oct 2020
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CFO

Tools and Methodology

I am not sure that the vendor has done anything proactively during the COVID-19 crisis, but I don’t...

Oct 2020
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CFO

ROI and Cost

The vendor avoids charging us for every little thing. They are very clear about what they are going...

Oct 2020
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CFO

Tools and Methodology

I don’t know that the vendor exceeded expectations, but they met them. Me saying that they didn't...

Oct 2020
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CFO

Tools and Methodology

We have zero patient complaints, so I feel that the vendor is treating our patients very well.

Oct 2020
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CFO

Tools and Methodology

We have a few glitches and steps in the process that are still fairly manual for the high-tech world...

Oct 2020
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CFO

Relationship

We have a great relationship with our vendor representative, and the system is definitely a step up...

Oct 2020
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Manager

Relationship

The vendor has an online system that we have had some ups and downs with. Especially in the...

Sep 2020
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Manager

Lessons Learned

The patients who have had the solution before and are used to the system like it. The biggest...

Sep 2020
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Director

Project Results

CarePayment has done an excellent job during the whole COVID-19 crisis. CarePayment’s upgrades are...

Aug 2020
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Manager

Relationship

I think CarePayment’s strength is that they really focus on the relationship as a partnership. We...

Jul 2020
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Manager

Other Observations

One of the things that I appreciate about CarePayment may partially be a weakness as well, so I feel...

Jul 2020
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Director

Tools and Methodology

The vendor was flexible in meeting our individual needs. We really wanted to be conservative and...

Jul 2020
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Director

Project Results

The ability to offer patients different options to resolve their balances has helped improve the...

Jul 2020
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Director

Relationship

Our marketing team uses our relationship with the vendor as an additional value proposition. When we...

Jul 2020
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Director

Project Results

On several occasions, we have asked the vendor to provide us with calls to review because the...

Jul 2020
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Director

Other Observations

We haven't seen an increased need for the vendor to support us during the COVID-19 crisis. A lot of...

Jul 2020
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Director

Tools and Methodology

One thing we heard from the vendor's clients before we engaged in the program was that we should...

Jul 2020
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Director

Tools and Methodology

Despite all the efforts we have made and are doing now to train our staff members, there are still...

Jul 2020
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VP/Other Executive

Relationship

From the implementation to now, everyone in my department who has worked with CarePayment thinks...

Jul 2020
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Director

Tools and Methodology

Compared to the vendor I had to deal with previously, CarePayment does exceed expectations....

Jul 2020
 Helpful

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Director

Other Observations

The quality of CarePayment's staff is pretty good, but we haven't really tapped into the strategic...

Jul 2020
 Helpful

 or  to see details.

Director

Tools and Methodology

The vendor's executives are pretty good about being involved, and the vendor is doing well at...

Jul 2020
 Helpful

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VP/Other Executive

ROI and Cost

CarePayment offers a patient service that is very much appreciated; the service is just expensive....

Jul 2020
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Director

People and Knowledge

Throughout the COVID-19 pandemic, CarePayment has worked really well with patients. When patients...

Jul 2020
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Director

People and Knowledge

The staff members with CarePayment are always very supportive. We get responses in a really timely...

Jul 2020
 Helpful

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Director

Relationship

CarePayment has done a good job. Their leaders have talked with us about our concerns and how we...

Jul 2020
 Helpful

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Director

Tools and Methodology

I learned a lot once we went live with CarePayment. As I think back to the implementation and the...

Jul 2020
 Helpful

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Director

Relationship

I hear from the leaders at CarePayment regularly. For a while, we heard from them more often than we...

Jul 2020
 Helpful

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Director

People and Knowledge

When the customer service team talks to the patients, sometimes there is an issue with jargon and...

Jul 2020
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Director

Project Results

CarePayment is a great benefit for our community and for managing the A/R and pay plan. They are...

Jul 2020
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Director

Project Results

The most beneficial thing for us is that CarePayment takes accounts for which patients want to do a...

Jul 2020
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Director

Tools and Methodology

We selected CarePayment based on how customer friendly they were. I felt like they would do a great...

Jul 2020
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Manager

ROI and Cost

We have definitely received our money’s worth with CarePayment. I believe they do everything they...

Jul 2020
 Helpful

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Manager

Tools and Methodology

CarePayment’s reporting is great. They can give us information at a high level, but they can also...

Jul 2020
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Manager

Relationship

CarePayment is a great organization to work with; we have a really strong relationship with them....

Jul 2020
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Manager

Tools and Methodology

CarePayment is really good for our patients. Having no interest and a lower payment plan works well...

Jul 2020
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Manager

Tools and Methodology

Everything is really smooth and seamless with CarePayment; we don’t have any issues with them. I...

Jul 2020
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Director

Project Results

Our engagement with the vendor has been very good. One of the upsides is that the engagement has...

May 2020
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Director

Tools and Methodology

With any patient financing program, it is a challenge to figure out the numbers. A lot of times, the...

May 2020
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Director

Relationship

The vendor consistently exceeds our expectations. They are friendly with our staff members and patients....

May 2020
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