Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Patient Financing Services on your dashboard or bookmark under

(Your Products / Your Organization's Products)


CarePayment Patient Financing Comments
Filtered view: All

KLAS Research Director - Mac Boyter
Subject Expert

Mac Boyter

Research Director

mac.boyter@klasresearch.com

 
 View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Patient Financing Services on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

CFO

We really like CarePayment's people. The team that the firm assigned to us has been excellent. They...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

CarePayment wants us to provide certain information for our existing payment plans, but we haven't...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

If patients haven't paid us their co-insurance or deductibles within 60 days, we send them to...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We selected CarePayment because they were referred to us by another facility. We also like that...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We haven't had many complaints about CarePayment. We had a few at first, but that was not the firm's...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

CarePayment does a great job. They are very professional, efficient, and responsive. The firm is...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

My understanding is that patients are very pleased with CarePayment's financing option. I haven't...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, CarePayment's service is wonderful. We evaluated several other services, but our doctors...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have no complaints about CarePayment's customer service. If our patients call the firm and ask...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

CarePayment avoids charging. The firm guarantees a certain amount, and they won't recourse anything...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We could have a conversation around how to get more phone calls and more positive contacts. Getting...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

When the program was initially rolled out, our leadership had directed it to be rolled out in a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

During COVID-19, CarePayment has always been a phone call or text away. I can talk to several people...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

CarePayment is working with us in a really big way. Working with them is a big opportunity. With...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

CarePayment doesn't nickel and dime us. As a matter of fact, right before COVID-19, the vendor hit...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

CarePayment has very smart people. They keep suggesting new strategies that we are really excited to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We get to meet with the executives quite often. I guess that technically our salesperson isn't an...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

CarePayment's whole model is based on tangible outcomes. At first, it was hard for us to know what...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CarePayment is very eager to improve and very approachable. Our implementation was a little painful...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would say that CarePayment's execution is strong. They are very engaged. We communicate as...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am very familiar with what our workflows were like before CarePayment helped us with our...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would say that the only downside of the service is that we had to clean up some workflows. They...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

On the technical side, CarePayment exceeds our expectations. If there is a weakness, it would be...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

CarePayment has done a great job compared to other vendors I have looked at over the years. They...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I don’t deal with the executives like I used to way back during CarePayment’s initiatives when they...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I usually recommend CarePayment to my peers in terms of the opportunity costs or gains, and...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

CarePayment basically has a patient payment plan system. They don’t use a loan, but it looks like a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

CarePayment does a couple of things that financing vendors don’t do. CarePayment differs from a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

CarePayment has improved over time. They have been purchased, so they have had some changes in the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor executives that I have negotiated with have been very involved and very good. The vendor...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CarePayment's system works well with patients. We have had to do some internal manipulations...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor has been a good partner throughout the COVID-19 crisis. We haven't had any issues, and I...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The quality of the vendor's staff is pretty good, but we sometimes run into bugs here and there. I...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I rate the vendor's strategic ability high. CarePayment started from scratch with us. The vendor...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

For our first implementation, the vendor executed very well. That implementation was pretty darn...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor set a goal at the beginning of our engagement, and they put a guarantee behind it. They...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I have received my money’s worth from the vendor, and I have recommended the vendor to others. I am...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

One weakness of CarePayment is the app functionality, unless they have come out with apps since we...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

As long as we get the cell phone, email, and permission from the patients, we can use the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

CarePayment does our payment plans for us. We had a fairly large number of people in the community...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

CarePayment exceeded expectations. We actually had set goals, and CarePayment beat all those goals....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The CEO of the company has reached out to me to check on things. That doesn’t happen very often with...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I get a series of reports every month from CarePayment, and those reports give me a great idea of...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CarePayment has been great during the COVID-19 crisis. They are very consumer driven and very...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CarePayment is a very professional organization, and they are willing to spend as much time as...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There wasn’t an issue with the sales team just throwing things over to the operations side and then...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When going into our relationship with CarePayment, we didn’t really know what to expect other than...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The manual processes hold the system back, but other than that, the vendor is very good. The vendor...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The account representative we work with is extremely helpful and open. If I call and say we need to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I am not sure that the vendor has done anything proactively during the COVID-19 crisis, but I don’t...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The vendor avoids charging us for every little thing. They are very clear about what they are going...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I don’t know that the vendor exceeded expectations, but they met them. Me saying that they didn't...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We have zero patient complaints, so I feel that the vendor is treating our patients very well.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We have a few glitches and steps in the process that are still fairly manual for the high-tech world...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We have a great relationship with our vendor representative, and the system is definitely a step up...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has an online system that we have had some ups and downs with. Especially in the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The patients who have had the solution before and are used to the system like it. The biggest...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CarePayment has done an excellent job during the whole COVID-19 crisis. CarePayment’s upgrades are...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think CarePayment’s strength is that they really focus on the relationship as a partnership. We...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of the things that I appreciate about CarePayment may partially be a weakness as well, so I feel...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor was flexible in meeting our individual needs. We really wanted to be conservative and...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The ability to offer patients different options to resolve their balances has helped improve the...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our marketing team uses our relationship with the vendor as an additional value proposition. When we...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

On several occasions, we have asked the vendor to provide us with calls to review because the...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We haven't seen an increased need for the vendor to support us during the COVID-19 crisis. A lot of...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One thing we heard from the vendor's clients before we engaged in the program was that we should...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Despite all the efforts we have made and are doing now to train our staff members, there are still...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​