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CarePayment Patient Financing Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

Research Director

mac.boyter@klasresearch.com

 
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User Commentary

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CFO

We really like CarePayment's people. The team that the firm assigned to us has been excellent. They...

Mar 2021
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CFO

CarePayment wants us to provide certain information for our existing payment plans, but we haven't...

Mar 2021
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(0)
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CFO

If patients haven't paid us their co-insurance or deductibles within 60 days, we send them to...

Mar 2021
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(0)
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CFO

We selected CarePayment because they were referred to us by another facility. We also like that...

Mar 2021
||
(0)
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CFO

We haven't had many complaints about CarePayment. We had a few at first, but that was not the firm's...

Mar 2021
||
(0)
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Manager

CarePayment does a great job. They are very professional, efficient, and responsive. The firm is...

Mar 2021
||
(0)
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Manager

My understanding is that patients are very pleased with CarePayment's financing option. I haven't...

Mar 2021
||
(0)
 Thank you  Helpful

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Manager

Overall, CarePayment's service is wonderful. We evaluated several other services, but our doctors...

Mar 2021
||
(0)
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Manager

I have no complaints about CarePayment's customer service. If our patients call the firm and ask...

Mar 2021
||
(0)
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Manager

CarePayment avoids charging. The firm guarantees a certain amount, and they won't recourse anything...

Mar 2021
||
(0)
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CFO

We could have a conversation around how to get more phone calls and more positive contacts. Getting...

Oct 2020
||
(0)
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CFO

When the program was initially rolled out, our leadership had directed it to be rolled out in a...

Oct 2020
||
(0)
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VP/Other Executive

During COVID-19, CarePayment has always been a phone call or text away. I can talk to several people...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

CarePayment is working with us in a really big way. Working with them is a big opportunity. With...

Oct 2020
||
(0)
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VP/Other Executive

CarePayment doesn't nickel and dime us. As a matter of fact, right before COVID-19, the vendor hit...

Oct 2020
||
(0)
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VP/Other Executive

CarePayment has very smart people. They keep suggesting new strategies that we are really excited to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We get to meet with the executives quite often. I guess that technically our salesperson isn't an...

Oct 2020
||
(0)
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 or  to see details.

VP/Other Executive

CarePayment's whole model is based on tangible outcomes. At first, it was hard for us to know what...

Oct 2020
||
(0)
 Thank you  Helpful

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Director

CarePayment is very eager to improve and very approachable. Our implementation was a little painful...

Oct 2020
||
(0)
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Director

I would say that CarePayment's execution is strong. They are very engaged. We communicate as...

Oct 2020
||
(0)
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Director

I am very familiar with what our workflows were like before CarePayment helped us with our...

Oct 2020
||
(0)
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Director

I would say that the only downside of the service is that we had to clean up some workflows. They...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

On the technical side, CarePayment exceeds our expectations. If there is a weakness, it would be...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

CarePayment has done a great job compared to other vendors I have looked at over the years. They...

Oct 2020
||
(0)
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 or  to see details.

CFO

I don’t deal with the executives like I used to way back during CarePayment’s initiatives when they...

Oct 2020
||
(0)
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 or  to see details.

CFO

I usually recommend CarePayment to my peers in terms of the opportunity costs or gains, and...

Oct 2020
||
(0)
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CFO

CarePayment basically has a patient payment plan system. They don’t use a loan, but it looks like a...

Oct 2020
||
(0)
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CFO

CarePayment does a couple of things that financing vendors don’t do. CarePayment differs from a...

Oct 2020
||
(0)
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CFO

CarePayment has improved over time. They have been purchased, so they have had some changes in the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor executives that I have negotiated with have been very involved and very good. The vendor...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CarePayment's system works well with patients. We have had to do some internal manipulations...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor has been a good partner throughout the COVID-19 crisis. We haven't had any issues, and I...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The quality of the vendor's staff is pretty good, but we sometimes run into bugs here and there. I...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I rate the vendor's strategic ability high. CarePayment started from scratch with us. The vendor...

Oct 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

For our first implementation, the vendor executed very well. That implementation was pretty darn...

Oct 2020
||
(0)
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VP/Other Executive

The vendor set a goal at the beginning of our engagement, and they put a guarantee behind it. They...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I have received my money’s worth from the vendor, and I have recommended the vendor to others. I am...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

One weakness of CarePayment is the app functionality, unless they have come out with apps since we...

Oct 2020
||
(0)
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 or  to see details.

VP/Other Executive

As long as we get the cell phone, email, and permission from the patients, we can use the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

CarePayment does our payment plans for us. We had a fairly large number of people in the community...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

CarePayment exceeded expectations. We actually had set goals, and CarePayment beat all those goals....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The CEO of the company has reached out to me to check on things. That doesn’t happen very often with...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I get a series of reports every month from CarePayment, and those reports give me a great idea of...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CarePayment has been great during the COVID-19 crisis. They are very consumer driven and very...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CarePayment is a very professional organization, and they are willing to spend as much time as...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There wasn’t an issue with the sales team just throwing things over to the operations side and then...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When going into our relationship with CarePayment, we didn’t really know what to expect other than...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The manual processes hold the system back, but other than that, the vendor is very good. The vendor...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The account representative we work with is extremely helpful and open. If I call and say we need to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I am not sure that the vendor has done anything proactively during the COVID-19 crisis, but I don’t...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

The vendor avoids charging us for every little thing. They are very clear about what they are going...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

I don’t know that the vendor exceeded expectations, but they met them. Me saying that they didn't...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We have zero patient complaints, so I feel that the vendor is treating our patients very well.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We have a few glitches and steps in the process that are still fairly manual for the high-tech world...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

We have a great relationship with our vendor representative, and the system is definitely a step up...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has an online system that we have had some ups and downs with. Especially in the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The patients who have had the solution before and are used to the system like it. The biggest...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CarePayment has done an excellent job during the whole COVID-19 crisis. CarePayment’s upgrades are...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think CarePayment’s strength is that they really focus on the relationship as a partnership. We...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of the things that I appreciate about CarePayment may partially be a weakness as well, so I feel...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor was flexible in meeting our individual needs. We really wanted to be conservative and...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The ability to offer patients different options to resolve their balances has helped improve the...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our marketing team uses our relationship with the vendor as an additional value proposition. When we...

Jul 2020
||
(0)
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 or  to see details.

Director

On several occasions, we have asked the vendor to provide us with calls to review because the...

Jul 2020
||
(0)
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 or  to see details.

Director

We haven't seen an increased need for the vendor to support us during the COVID-19 crisis. A lot of...

Jul 2020
||
(0)
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 or  to see details.

Director

One thing we heard from the vendor's clients before we engaged in the program was that we should...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Despite all the efforts we have made and are doing now to train our staff members, there are still...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

From the implementation to now, everyone in my department who has worked with CarePayment thinks...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Compared to the vendor I had to deal with previously, CarePayment does exceed expectations....

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The quality of CarePayment's staff is pretty good, but we haven't really tapped into the strategic...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's executives are pretty good about being involved, and the vendor is doing well at...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

CarePayment offers a patient service that is very much appreciated; the service is just expensive....

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Throughout the COVID-19 pandemic, CarePayment has worked really well with patients. When patients...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The staff members with CarePayment are always very supportive. We get responses in a really timely...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CarePayment has done a good job. Their leaders have talked with us about our concerns and how we...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I learned a lot once we went live with CarePayment. As I think back to the implementation and the...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I hear from the leaders at CarePayment regularly. For a while, we heard from them more often than we...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When the customer service team talks to the patients, sometimes there is an issue with jargon and...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CarePayment is a great benefit for our community and for managing the A/R and pay plan. They are...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The most beneficial thing for us is that CarePayment takes accounts for which patients want to do a...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We selected CarePayment based on how customer friendly they were. I felt like they would do a great...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have definitely received our money’s worth with CarePayment. I believe they do everything they...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

CarePayment’s reporting is great. They can give us information at a high level, but they can also...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

CarePayment is a great organization to work with; we have a really strong relationship with them....

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

CarePayment is really good for our patients. Having no interest and a lower payment plan works well...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Everything is really smooth and seamless with CarePayment; we don’t have any issues with them. I...

Jul 2020
||
(0)
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 or  to see details.

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