CarePayment Patient Financing
Filtered view: All

Subject Expert
Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Sales and Contracting

CarePayment does charge us for things, but the charges are not unexpected; we are fully aware of...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

CarePayment is great. They help a lot of our patients who would otherwise be unable to have...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

We have a CarePayment liaison who we work with closely. They answer any questions and help resolve...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations

CarePayment can improve in some areas. A lot of times, communication falls flat between some of us,...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

CarePayment could improve their follow-up and their communication. They should have known the status...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

CarePayment pulls in appropriate teams when asked. We get people from all different levels. We have...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI and Cost

I would tell a peer or friend looking at purchasing CarePayment about the options available....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

The only struggle we had with one of our projects was that there was quite a bit of staff turnover...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations

We were working through some of the requested changes on a project, and we had a bit of pushback...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

CarePayment is top notch. We have a great partnership. The firm has been willing to bend quite a bit...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI and Cost

The firm could nickel-and-dime us, but they don't. I know other companies that do a little more nickel-and-diming....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

We are always trying to figure out the best way to do things with CarePayment. They are amazing and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

We love CarePayment, and our patients love them. We haven’t had many complaints over the years. We...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

CarePayment’s impact has been very positive. Our A/R is better. Our recourse is below national...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The staff is great overall, but we have had a few issues with our account person. We loved our...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI and Cost

CarePayment absolutely exceeds our expectations; if they didn't, we would discontinue working with...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There are a lot of shifting roles at CarePayment. We have worked with many different consultants and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we have an issue and put our foot down to say we need a solution, we get support.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

The firm has enhanced their solution over the years. Some of the enhancements could drive better...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

I would tell a friend that using the product can be a challenge for someone who does not have...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

CarePayment delivers robust reports in a timely manner. They are quick to respond to any escalations...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

We used to have a person that had been at CarePayment for a long time as our client liaison. That...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

CarePayment is staying on top of the industry, our needs, and their competitors. They recently...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

We took on a workflow that CarePayment just started offering their clients, and things were quite...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have some executive contacts at CarePayment that reach out routinely to check on us. They keep us...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI and Cost

The patients that participate love CarePayment. Because we contract with CarePayment to take some...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

When we signed on with the firm, one of the biggest benefits that we were expecting was the ability...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

The one thing that CarePayment could do better is compatibility and integration with our billing...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

Patient interactions with the firm are good. We don't get patient complaints about anybody on the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

There is room for improvement around the guarantor billing and the grouping of accounts. If we have...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

Organizations should fully understand the file specs and how accounts are grouped. We didn't have a...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I don’t know how we can improve our relationship with CarePayment. They are so accessible and responsive....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

CarePayment is a self-pay loan firm. We offer a certain kind of loan to patients that have a huge...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

CarePayment guaranteed a certain level of what the firm would collect, and the firm has exceeded...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

In terms of the patient experience, the main selling point for CarePayment is that the patient isn't...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Project Results

CarePayment sends out an absolutely beautiful package advising the patient about the terms and how...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

People and Knowledge

We have regular meetings with CarePayment where we go over the numbers. The firm’s administrative...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I really like the relationship that we have with CarePayment. The services that they offer are...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

The CarePayment solution is a great program for our patients, and our patients are very grateful for...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Project Results

When we first started out, the firm guaranteed they would hit a certain number or else they would...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

With CarePayment, things are excellent. The firm is very responsive to our questions. It was a very...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

The patient feedback has been positive. I don't necessarily get a lot of that feedback, but in...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI and Cost

We pay a lot, so we expect a lot, and CarePayment has been phenomenal to work with. We have seen a...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

There are some opportunities where we can get some additional data behind the actual patient...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

I have a direct pipeline to a higher-up at the firm, and if something goes wrong, they are pretty...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

The firm has been very flexible. We have various guidelines that we have to follow in our...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

The firm keeps us well stocked in packets that explain everything and give patients a number so that...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

We have had only one major issue with CarePayment that involved an integration piece. That piece...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

Working with CarePayment is seamless. Patients know I don't have to do anything because everything...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

I have a person that I can go to no matter what time of day, and that makes the firm’s service very...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We have firms come to us all the time wanting to sell the same type of service that CarePayment...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

People need to know that the whole financing process needs to be patient driven, and I have yet to...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Tools and Methodology

Our patients like the program. They like the ability to spread their self-pay balance over 25 months...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

We have a lot of communication with one of the executives. They are always available. I have...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

CarePayment really helps round out the patient experience. They make things more efficient and...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sometimes vendors very much have the attitude that things are their way or the highway, so they...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

All of the staff that we communicate with are very knowledgeable about the company and the service...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

People and Knowledge

In the past, we have had issues with some of the firm’s staff. We had one contact that didn't fit...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

CarePayment does really well with their strategic ability. There have been times when we felt like...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

CarePayment isn’t perfect, so there is always room for improvement. For example, my team and I...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

CarePayment has partnered with RevSpring, and that partnership is going to give the patient an even...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Tools and Methodology

CarePayment has been completely forthcoming and willing to do an integration we wanted to set up...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

People and Knowledge

Our previous account manager acknowledged problems from previous clients and was able to get us on...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Tools and Methodology

One of the things that CarePayment denies is P.O. boxes. Believe it or not, a lot of people use P.O....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI and Cost

We are very pleased. I don't look at the line items, so CarePayment takes their percentage just like...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI and Cost

CarePayment's patient financing has been an amazing benefit to our patients. Our patients are very...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations

Patients don’t always understand what the CarePayment service is. Our process is to send several...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Project Results

CarePayment absolutely exceeds our expectations. The firm is always working hard to take care of us...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

At the very beginning of the engagement, there were some issues, but the firm was quick to respond...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

People and Knowledge

I am extremely satisfied with our contact person. That person has met all of my needs and solved all...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

We will do any payment plan in-house up to a certain time frame. For any patient that has an...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

CarePayment is a fantastic partner to work with. We still have regular check-ins with CarePayment to...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Project Results

We don’t receive a higher ROI from CarePayment. That is not because of anything they do but because...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

Everything with CarePayment is going really well. Patients seem to really like the firm. The support...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

We send statements to a patient, and then the patient calls us wanting a pay plan. We then discuss...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

We have issues with transactions and posting when CarePayment sends their payments and...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

The biggest thing that shifted me to CarePayment was customer service. Their support is very patient...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

I have a patient that emails me directly and has been doing so probably for the last two years....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

I would like the firm to improve their methods for interacting with patients. If the firm were...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I like the firm’s quick responses to questions and emails. I also like that the vendor includes our...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

CarePayment has a very good online portal that I have access to, and I can pretty much do what I...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When I need to reach out to my representative, they are very responsive. If I emailed them, I would...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The firm works very hard to accommodate the patient. The firm really does a good job with the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

CarePayment needs some better brochures for us to give out. The firm could revamp their brochures to...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

We sometimes send the accounts to CarePayment, but the patients don't respond to the firm's...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

CarePayment has really surprised me. They are a very wonderful group of people who we have really...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

CarePayment gives us documents that help us better understand how all the accounts are flowing...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We post everything for the hospital side electronically, and everything on the physician side is...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

CarePayment has had a very positive impact on patients, especially those who have a higher balance...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Project Results

CarePayment has done a good job of meeting our needs. They get things turned around rather quickly....

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Tools and Methodology

CarePayment does everything under a recourse, and I really would like to see them change that. I...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

CarePayment has been great to work with. We have recurring touchpoints with them to go over our...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

CarePayment is wonderful. We love them. The firm customized the job that we asked of them, and they...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Project Results

We really weren't expecting such positive feedback from our patients with regard to CarePayment's...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Tools and Methodology

I wish CarePayment would use higher technology and get in touch with patients via email and text...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

One of the best aspects of CarePayment's services is that most accounts are paid up front. Over...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Tools and Methodology

CarePayment doesn't have a true knowledge of healthcare billing, and we see that with a lot of...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have only gotten positive feedback from our patients about CarePayment, though we do have some...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI and Cost

CarePayment is a good firm in that they get us our money up front in a lot of cases. How well we do...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

People and Knowledge

CarePayment is attentive, and their support team is very responsive.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI and Cost

CarePayment isn't transparent about the cost of their services, and that bothers me. CarePayment's...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I wish CarePayment would be more proactive. I understand that they are a business and that they are...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF