CarePayment Patient Financing
Filtered view: All
Subject Expert
Mac Boyter
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Sales and Contracting
CarePayment does charge us for things, but the charges are not unexpected; we are fully aware of...
Login or Create an Account to see details.
Project Results
CarePayment is great. They help a lot of our patients who would otherwise be unable to have...
Login or Create an Account to see details.
Project Results
We have a CarePayment liaison who we work with closely. They answer any questions and help resolve...
Login or Create an Account to see details.
Other Observations
CarePayment can improve in some areas. A lot of times, communication falls flat between some of us,...
Login or Create an Account to see details.
Tools and Methodology
CarePayment could improve their follow-up and their communication. They should have known the status...
Login or Create an Account to see details.
People and Knowledge
CarePayment pulls in appropriate teams when asked. We get people from all different levels. We have...
Login or Create an Account to see details.
ROI and Cost
I would tell a peer or friend looking at purchasing CarePayment about the options available....
Login or Create an Account to see details.
People and Knowledge
The only struggle we had with one of our projects was that there was quite a bit of staff turnover...
Login or Create an Account to see details.
Other Observations
We were working through some of the requested changes on a project, and we had a bit of pushback...
Login or Create an Account to see details.
Relationship
CarePayment is top notch. We have a great partnership. The firm has been willing to bend quite a bit...
Login or Create an Account to see details.
ROI and Cost
The firm could nickel-and-dime us, but they don't. I know other companies that do a little more nickel-and-diming....
Login or Create an Account to see details.
Tools and Methodology
We are always trying to figure out the best way to do things with CarePayment. They are amazing and...
Login or Create an Account to see details.
Project Results
We love CarePayment, and our patients love them. We haven’t had many complaints over the years. We...
Login or Create an Account to see details.
Project Results
CarePayment’s impact has been very positive. Our A/R is better. Our recourse is below national...
Login or Create an Account to see details.
Relationship
The staff is great overall, but we have had a few issues with our account person. We loved our...
Login or Create an Account to see details.
ROI and Cost
CarePayment absolutely exceeds our expectations; if they didn't, we would discontinue working with...
Login or Create an Account to see details.
Relationship
There are a lot of shifting roles at CarePayment. We have worked with many different consultants and...
Login or Create an Account to see details.
Relationship
When we have an issue and put our foot down to say we need a solution, we get support.
Login or Create an Account to see details.
Tools and Methodology
The firm has enhanced their solution over the years. Some of the enhancements could drive better...
Login or Create an Account to see details.
Lessons Learned
I would tell a friend that using the product can be a challenge for someone who does not have...
Login or Create an Account to see details.
Relationship
CarePayment delivers robust reports in a timely manner. They are quick to respond to any escalations...
Login or Create an Account to see details.
People and Knowledge
We used to have a person that had been at CarePayment for a long time as our client liaison. That...
Login or Create an Account to see details.
Project Results
CarePayment is staying on top of the industry, our needs, and their competitors. They recently...
Login or Create an Account to see details.
Project Results
We took on a workflow that CarePayment just started offering their clients, and things were quite...
Login or Create an Account to see details.
Relationship
We have some executive contacts at CarePayment that reach out routinely to check on us. They keep us...
Login or Create an Account to see details.
ROI and Cost
The patients that participate love CarePayment. Because we contract with CarePayment to take some...
Login or Create an Account to see details.
Project Results
When we signed on with the firm, one of the biggest benefits that we were expecting was the ability...
Login or Create an Account to see details.
Tools and Methodology
The one thing that CarePayment could do better is compatibility and integration with our billing...
Login or Create an Account to see details.
Project Results
Patient interactions with the firm are good. We don't get patient complaints about anybody on the...
Login or Create an Account to see details.
Tools and Methodology
There is room for improvement around the guarantor billing and the grouping of accounts. If we have...
Login or Create an Account to see details.
Lessons Learned
Organizations should fully understand the file specs and how accounts are grouped. We didn't have a...
Login or Create an Account to see details.
Relationship
I don’t know how we can improve our relationship with CarePayment. They are so accessible and responsive....
Login or Create an Account to see details.
Project Results
CarePayment is a self-pay loan firm. We offer a certain kind of loan to patients that have a huge...
Login or Create an Account to see details.
Tools and Methodology
CarePayment guaranteed a certain level of what the firm would collect, and the firm has exceeded...
Login or Create an Account to see details.
Project Results
In terms of the patient experience, the main selling point for CarePayment is that the patient isn't...
Login or Create an Account to see details.
Project Results
CarePayment sends out an absolutely beautiful package advising the patient about the terms and how...
Login or Create an Account to see details.
People and Knowledge
We have regular meetings with CarePayment where we go over the numbers. The firm’s administrative...
Login or Create an Account to see details.
Relationship
I really like the relationship that we have with CarePayment. The services that they offer are...
Login or Create an Account to see details.
Project Results
The CarePayment solution is a great program for our patients, and our patients are very grateful for...
Login or Create an Account to see details.
Project Results
When we first started out, the firm guaranteed they would hit a certain number or else they would...
Login or Create an Account to see details.
Relationship
With CarePayment, things are excellent. The firm is very responsive to our questions. It was a very...
Login or Create an Account to see details.
Tools and Methodology
The patient feedback has been positive. I don't necessarily get a lot of that feedback, but in...
Login or Create an Account to see details.
ROI and Cost
We pay a lot, so we expect a lot, and CarePayment has been phenomenal to work with. We have seen a...
Login or Create an Account to see details.
Tools and Methodology
There are some opportunities where we can get some additional data behind the actual patient...
Login or Create an Account to see details.
People and Knowledge
I have a direct pipeline to a higher-up at the firm, and if something goes wrong, they are pretty...
Login or Create an Account to see details.
Project Results
The firm has been very flexible. We have various guidelines that we have to follow in our...
Login or Create an Account to see details.
Tools and Methodology
The firm keeps us well stocked in packets that explain everything and give patients a number so that...
Login or Create an Account to see details.
Project Results
We have had only one major issue with CarePayment that involved an integration piece. That piece...
Login or Create an Account to see details.
Project Results
Working with CarePayment is seamless. Patients know I don't have to do anything because everything...
Login or Create an Account to see details.
People and Knowledge
I have a person that I can go to no matter what time of day, and that makes the firm’s service very...
Login or Create an Account to see details.
Future Outlook
We have firms come to us all the time wanting to sell the same type of service that CarePayment...
Login or Create an Account to see details.
Tools and Methodology
People need to know that the whole financing process needs to be patient driven, and I have yet to...
Login or Create an Account to see details.
Tools and Methodology
Our patients like the program. They like the ability to spread their self-pay balance over 25 months...
Login or Create an Account to see details.
People and Knowledge
We have a lot of communication with one of the executives. They are always available. I have...
Login or Create an Account to see details.
Project Results
CarePayment really helps round out the patient experience. They make things more efficient and...
Login or Create an Account to see details.
Relationship
Sometimes vendors very much have the attitude that things are their way or the highway, so they...
Login or Create an Account to see details.
Relationship
All of the staff that we communicate with are very knowledgeable about the company and the service...
Login or Create an Account to see details.
People and Knowledge
In the past, we have had issues with some of the firm’s staff. We had one contact that didn't fit...
Login or Create an Account to see details.
Tools and Methodology
CarePayment does really well with their strategic ability. There have been times when we felt like...
Login or Create an Account to see details.
Tools and Methodology
CarePayment isn’t perfect, so there is always room for improvement. For example, my team and I...
Login or Create an Account to see details.
Future Outlook
CarePayment has partnered with RevSpring, and that partnership is going to give the patient an even...
Login or Create an Account to see details.
Tools and Methodology
CarePayment has been completely forthcoming and willing to do an integration we wanted to set up...
Login or Create an Account to see details.
People and Knowledge
Our previous account manager acknowledged problems from previous clients and was able to get us on...
Login or Create an Account to see details.
Tools and Methodology
One of the things that CarePayment denies is P.O. boxes. Believe it or not, a lot of people use P.O....
Login or Create an Account to see details.
ROI and Cost
We are very pleased. I don't look at the line items, so CarePayment takes their percentage just like...
Login or Create an Account to see details.
ROI and Cost
CarePayment's patient financing has been an amazing benefit to our patients. Our patients are very...
Login or Create an Account to see details.
Other Observations
Patients don’t always understand what the CarePayment service is. Our process is to send several...
Login or Create an Account to see details.
Project Results
CarePayment absolutely exceeds our expectations. The firm is always working hard to take care of us...
Login or Create an Account to see details.
Project Results
At the very beginning of the engagement, there were some issues, but the firm was quick to respond...
Login or Create an Account to see details.
People and Knowledge
I am extremely satisfied with our contact person. That person has met all of my needs and solved all...
Login or Create an Account to see details.
Project Results
We will do any payment plan in-house up to a certain time frame. For any patient that has an...
Login or Create an Account to see details.
Relationship
CarePayment is a fantastic partner to work with. We still have regular check-ins with CarePayment to...
Login or Create an Account to see details.
Project Results
We don’t receive a higher ROI from CarePayment. That is not because of anything they do but because...
Login or Create an Account to see details.
Project Results
Everything with CarePayment is going really well. Patients seem to really like the firm. The support...
Login or Create an Account to see details.
Project Results
We send statements to a patient, and then the patient calls us wanting a pay plan. We then discuss...
Login or Create an Account to see details.
Tools and Methodology
We have issues with transactions and posting when CarePayment sends their payments and...
Login or Create an Account to see details.
Win/Loss - Why they were selected (by current clients)
The biggest thing that shifted me to CarePayment was customer service. Their support is very patient...
Login or Create an Account to see details.
Project Results
I have a patient that emails me directly and has been doing so probably for the last two years....
Login or Create an Account to see details.
Tools and Methodology
I would like the firm to improve their methods for interacting with patients. If the firm were...
Login or Create an Account to see details.
Relationship
I like the firm’s quick responses to questions and emails. I also like that the vendor includes our...
Login or Create an Account to see details.
Tools and Methodology
CarePayment has a very good online portal that I have access to, and I can pretty much do what I...
Login or Create an Account to see details.
Relationship
When I need to reach out to my representative, they are very responsive. If I emailed them, I would...
Login or Create an Account to see details.
Relationship
The firm works very hard to accommodate the patient. The firm really does a good job with the...
Login or Create an Account to see details.
Tools and Methodology
CarePayment needs some better brochures for us to give out. The firm could revamp their brochures to...
Login or Create an Account to see details.
Lessons Learned
We sometimes send the accounts to CarePayment, but the patients don't respond to the firm's...
Login or Create an Account to see details.
Relationship
CarePayment has really surprised me. They are a very wonderful group of people who we have really...
Login or Create an Account to see details.
Tools and Methodology
CarePayment gives us documents that help us better understand how all the accounts are flowing...
Login or Create an Account to see details.
Relationship
We post everything for the hospital side electronically, and everything on the physician side is...
Login or Create an Account to see details.
Tools and Methodology
CarePayment has had a very positive impact on patients, especially those who have a higher balance...
Login or Create an Account to see details.
Project Results
CarePayment has done a good job of meeting our needs. They get things turned around rather quickly....
Login or Create an Account to see details.
Tools and Methodology
CarePayment does everything under a recourse, and I really would like to see them change that. I...
Login or Create an Account to see details.
Project Results
CarePayment has been great to work with. We have recurring touchpoints with them to go over our...
Login or Create an Account to see details.
Project Results
CarePayment is wonderful. We love them. The firm customized the job that we asked of them, and they...
Login or Create an Account to see details.
Project Results
We really weren't expecting such positive feedback from our patients with regard to CarePayment's...
Login or Create an Account to see details.
Tools and Methodology
I wish CarePayment would use higher technology and get in touch with patients via email and text...
Login or Create an Account to see details.
Relationship
One of the best aspects of CarePayment's services is that most accounts are paid up front. Over...
Login or Create an Account to see details.
Tools and Methodology
CarePayment doesn't have a true knowledge of healthcare billing, and we see that with a lot of...
Login or Create an Account to see details.
Relationship
We have only gotten positive feedback from our patients about CarePayment, though we do have some...
Login or Create an Account to see details.
ROI and Cost
CarePayment is a good firm in that they get us our money up front in a lot of cases. How well we do...
Login or Create an Account to see details.
People and Knowledge
CarePayment is attentive, and their support team is very responsive.
Login or Create an Account to see details.
ROI and Cost
CarePayment isn't transparent about the cost of their services, and that bothers me. CarePayment's...
Login or Create an Account to see details.
Relationship
I wish CarePayment would be more proactive. I understand that they are a business and that they are...
Login or Create an Account to see details.
Preferences