Casamba Home & Hospice (Home Health EHR) Comments

 

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Current Time Inside Cache Tag Helper: 1/18/2021 6:51:35 PM and Model.EvProductId = 3038

Commentary Summary

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Neither
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Negative
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User Commentary

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Director

Technology

The vendor’s database monitoring needs to be much more proactive than it is today. During the...

Jun 2020
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Director

Relationship

We are not very happy with the vendor right now. They had a big outage last year, and we are just...

Jun 2020
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Director

Interfacing and Integration

I would have liked the vendor to keep a better promise in terms of interoperability and their...

Jun 2020
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Director

Other Observations & Comments

We have not seen a real drop-off in the number of visits with COVID-19. As far as screening tools...

Jun 2020
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Manager

Service and Support

Casamba’s response time is really slow, and that is very frustrating. We have had cases out since...

May 2020
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Manager

ROI / Cost (care and feeding)

Casamba charges for pretty much every little thing.

May 2020
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Manager

Functionality and Upgrades

When Casamba upgrades, other glitches occur right after the upgrades. Quite often, something happens...

May 2020
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Manager

Other Observations & Comments

When we have asked for training, Casamba has done it, but I am not so sure about the quality.

May 2020
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Manager

Service and Support

We are hopeful about Casamba’s ongoing support. In the past, I would have rated the vendor’s support...

May 2020
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Manager

Future Outlook

The sooner we can move away from Casamba, the better. They can’t always find out where nurses’...

May 2020
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Nurse

Functionality and Upgrades

When Casamba does new releases, they don’t clearly tell us what the release is for or what it...

May 2020
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Nurse

Implementation and Training

Casamba has done a lot of training, but the training that was provided before I started wasn’t...

May 2020
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Nurse

Functionality and Upgrades

When Casamba’s systems become web based, they were supposed to start interacting more. Currently,...

May 2020
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Nurse

ROI / Cost (care and feeding)

Casamba doesn’t charge for everything. But if we want additional training to make sure we are up to...

May 2020
 Helpful

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Nurse

Relationship

When Casamba has a new release, the clinicians that are out seeing the patients just sit there and...

May 2020
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Nurse

Technology

Casamba has another software piece that we can purchase that connects with other places. There are...

May 2020
 Helpful

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Nurse

Other Observations & Comments

When we move from screen to screen, we can see both screens at the same time. When we are doing...

May 2020
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Nurse

Other Observations & Comments

We are working with older tablets, but that isn’t Casamba’s fault; that is our fault. I don’t know...

May 2020
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Nurse

Relationship

One of Casamba’s people understands the issues we have explained, and that person is being...

May 2020
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Nurse

Future Outlook

The vendor is working on making the system web based, and that sounds promising. I am optimistic...

May 2020
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Nurse

Functionality and Upgrades

We submitted a case to Casamba, and they closed the case and said they were doing a clean sweep and...

May 2020
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Manager

Implementation and Training

The implementation consists of three steps, and that is it. Then the system is pushed out to the...

Apr 2020
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Manager

Functionality and Upgrades

We have a lot of problems with the system. The way the system and the reporting are supposed to work...

Apr 2020
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Manager

Other Observations & Comments

The product is easy to use from my perspective. I think that Casamba tries to be proactive.

Apr 2020
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Manager

Technology

I am trying to go back with the PDGM. Medicare used to be billed for 60-day episodes, and as of the...

Apr 2020
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Manager

Service and Support

The support is bad. When we identify a problem, we would like to see some action from the vendor. We...

Apr 2020
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Manager

Lessons Learned

I wouldn't recommend Casamba's system. Their program is meant to work in the perfect world, and in a...

Apr 2020
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Manager

Other Observations & Comments

I am hoping that my satisfaction will be at the highest score in the next 12 months, but I don't see...

Apr 2020
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