Casamba Home & Hospice (Home Health EHR) Comments

 

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Current Time Inside Cache Tag Helper: 9/26/2020 9:01:32 PM and Model.EvProductId = 3038

Commentary Summary

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User Commentary

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Director

Technology

The vendor’s database monitoring needs to be much more proactive than it is today. During the...

Jun 2020
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Director

Relationship

We are not very happy with the vendor right now. They had a big outage last year, and we are just...

Jun 2020
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Director

Interfacing and Integration

I would have liked the vendor to keep a better promise in terms of interoperability and their...

Jun 2020
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Director

Other Observations & Comments

We have not seen a real drop-off in the number of visits with COVID-19. As far as screening tools...

Jun 2020
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Manager

Service and Support

Casamba’s response time is really slow, and that is very frustrating. We have had cases out since...

May 2020
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Manager

ROI / Cost (care and feeding)

Casamba charges for pretty much every little thing.

May 2020
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Manager

Functionality and Upgrades

When Casamba upgrades, other glitches occur right after the upgrades. Quite often, something happens...

May 2020
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Manager

Other Observations & Comments

When we have asked for training, Casamba has done it, but I am not so sure about the quality.

May 2020
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Manager

Service and Support

We are hopeful about Casamba’s ongoing support. In the past, I would have rated the vendor’s support...

May 2020
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Manager

Future Outlook

The sooner we can move away from Casamba, the better. They can’t always find out where nurses’...

May 2020
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Nurse

Functionality and Upgrades

When Casamba does new releases, they don’t clearly tell us what the release is for or what it...

May 2020
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Nurse

Implementation and Training

Casamba has done a lot of training, but the training that was provided before I started wasn’t...

May 2020
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Nurse

Functionality and Upgrades

When Casamba’s systems become web based, they were supposed to start interacting more. Currently,...

May 2020
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Nurse

ROI / Cost (care and feeding)

Casamba doesn’t charge for everything. But if we want additional training to make sure we are up to...

May 2020
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Nurse

Relationship

When Casamba has a new release, the clinicians that are out seeing the patients just sit there and...

May 2020
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Nurse

Technology

Casamba has another software piece that we can purchase that connects with other places. There are...

May 2020
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Nurse

Other Observations & Comments

When we move from screen to screen, we can see both screens at the same time. When we are doing...

May 2020
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Nurse

Other Observations & Comments

We are working with older tablets, but that isn’t Casamba’s fault; that is our fault. I don’t know...

May 2020
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Nurse

Relationship

One of Casamba’s people understands the issues we have explained, and that person is being...

May 2020
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Nurse

Future Outlook

The vendor is working on making the system web based, and that sounds promising. I am optimistic...

May 2020
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Nurse

Functionality and Upgrades

We submitted a case to Casamba, and they closed the case and said they were doing a clean sweep and...

May 2020
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Manager

Implementation and Training

The implementation consists of three steps, and that is it. Then the system is pushed out to the...

Apr 2020
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Manager

Functionality and Upgrades

We have a lot of problems with the system. The way the system and the reporting are supposed to work...

Apr 2020
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Manager

Other Observations & Comments

The product is easy to use from my perspective. I think that Casamba tries to be proactive.

Apr 2020
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Manager

Technology

I am trying to go back with the PDGM. Medicare used to be billed for 60-day episodes, and as of the...

Apr 2020
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Manager

Service and Support

The support is bad. When we identify a problem, we would like to see some action from the vendor. We...

Apr 2020
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Manager

Lessons Learned

I wouldn't recommend Casamba's system. Their program is meant to work in the perfect world, and in a...

Apr 2020
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Manager

Other Observations & Comments

I am hoping that my satisfaction will be at the highest score in the next 12 months, but I don't see...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

Casamba had a ransomware attack, and now the system has been down for so many days. Casamba is...

Dec 2019
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VP/Other Executive

Service and Support

Casamba has really upped their game. They have been enhancing the system and putting in some little...

Dec 2019
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VP/Other Executive

Functionality and Upgrades

Casamba can improve the little things, but when the clinicians are in the field, there could be big,...

Dec 2019
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Director

Interfacing and Integration

A lot of what Casamba calls an interface is really just a file upload or download that we have to do...

Nov 2019
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Director

Service and Support

We have met with Casamba's team to discuss how we can improve and learn what is on their road map. A...

Nov 2019
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Director

Service and Support

The support situation with Casamba is sad because there are great people on the support team who...

Nov 2019
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Director

Other Observations & Comments

I am pretty confident about where we are for PDGM with Casamba. We have worked hand in hand with...

Nov 2019
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Director

Functionality and Upgrades

I had super high hopes when Casamba came in because they readily admitted that they were a software...

Nov 2019
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Director

Sales and Contracting

We have closed out our own tickets before because Casamba did nothing and didn't resolve any of...

Nov 2019
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Director

Functionality and Upgrades

Casamba's software doesn't really help us drive tangible outcomes; it is a means to an end. I don't...

Nov 2019
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Director

Technology

Casamba's system is really slow and boots out users a lot. There are always error messages saying...

Nov 2019
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Director

Functionality and Upgrades

There is a different issue almost every day with Casamba's software, and that is hard. We have...

Nov 2019
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Director

Future Outlook

Casamba is part of our long-term plans. A lot of people aren't moving away, getting new vendors, or...

Nov 2019
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Director

Service and Support

Our experience with Casamba has been discouraging. We had to hire an additional assistant to help me...

Apr 2019
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Director

Service and Support

We have constant struggles with Casamba. I have had the same issue for years, and no one from...

Apr 2019
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Director

Functionality and Upgrades

Casamba is changing the office piece of their system. The office piece is going to be a website....

Apr 2019
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Director

Other Observations & Comments

When we met with somebody from Casamba, that person was trying to push a product. The charge was...

Apr 2019
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Director

Functionality and Upgrades

The office piece of the Casamba system is outdated. The office piece does not give us the...

Apr 2019
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Director

ROI / Cost (care and feeding)

Casamba is still using CallWyse, which is antiquated and often goes down. When my home health agents...

Apr 2019
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Director

Functionality and Upgrades

Every time Casamba releases an upgrade, several things happen. Casamba has to repeal the upgrade...

Apr 2019
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Director

Service and Support

There is no follow-through. Casamba sends out global information that is not relevant to us. There...

Apr 2019
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Director

Service and Support

I deal with Casamba’s managers, but I do not deal with anybody else. I sometimes feel like nobody...

Apr 2019
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Director

Functionality and Upgrades

I want to see a resource group and the case mix index with the number of estimated nurses needed....

Apr 2019
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Manager

Service and Support

We are frustrated with Casamba’s slow response time. We also experience a lot of computer problems....

Apr 2019
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Manager

Interfacing and Integration

We can’t interface Casamba's system with anything. I have requested some information and have asked...

Apr 2019
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Manager

ROI / Cost (care and feeding)

We have run into a lot of things that don’t match in Casamba's system, and that has cost us a lot...

Apr 2019
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Manager

Service and Support

I am not impressed with Casamba’s support. Eventually, they answer our questions. But when they...

Apr 2019
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Manager

Functionality and Upgrades

We are having issues with our CMS Star ratings; they aren't representative of what the clinicians...

Apr 2019
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Manager

Technology

We bought a specific piece of hardware that met the specs of Casamba’s program, but Casamba can’t...

Apr 2019
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Manager

Other Observations & Comments

One of Casamba’s executives met with us and touched base with us. That was nice, but there was no...

Apr 2019
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Manager

Functionality and Upgrades

The transfer and charge form that Casamba sends does not meet the conditions of participation, and...

Apr 2019
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Manager

Service and Support

We have to dump the reports that we run for our upper management into an Excel file with a pivot...

Apr 2019
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Manager

Implementation and Training

Sometimes Casamba’s training is good, and sometimes it isn't. We have had both good and bad...

Apr 2019
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Manager

Other Observations & Comments

We had an issue that caused us to lose money. When we brought up the issue with Casamba, they told...

Apr 2019
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Manager

Other Observations & Comments

We have experienced some weird things lately with Casamba. We have several people on-site who are...

Apr 2019
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Manager

Technology

In the information portal that Casamba has, some of the information is very outdated. Casamba has...

Apr 2019
 Helpful

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Manager

Functionality and Upgrades

It is strange to me that we have been learning about a bunch of Medicare regulations, like...

Apr 2019
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Manager

Other Observations & Comments

I haven’t seen a lot of education efforts from Casamba. They are starting to go in that direction,...

Apr 2019
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Manager

Functionality and Upgrades

We have had a lot of glitches with certain patients where we can’t bring up certain data. As soon as...

Apr 2019
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Manager

Other Observations & Comments

If we were looking for a new home health tool, the HealthWyse solution would probably not be in the...

Apr 2019
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Manager

Service and Support

I am not happy with Casamba’s support. The support leaves a lot to be desired in terms of timely...

Apr 2019
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Manager

Implementation and Training

With Casamba, the training tutorials are not that clear.

Apr 2019
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Manager

Future Outlook

I still get stuck on what Casamba does without us knowing or without us being able to make changes....

Apr 2019
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Manager

Functionality and Upgrades

Often, Casamba is very vague about things that are going to be changing for value-based care...

Apr 2019
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Manager

Functionality and Upgrades

Casamba was adamant that we would be able to import files, but we did extensive work with our...

Apr 2019
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Manager

Functionality and Upgrades

In terms of functionality, everything is on the screen and is pretty streamlined. We just follow the...

Apr 2019
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Manager

Functionality and Upgrades

If we need to change a patient’s insurance, we do not need a whole new plan of care in terms of...

Apr 2019
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Director

Other Observations & Comments

Casamba has been doing a substantial amount of work, and they have a substantial amount of road...

Dec 2018
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Director

Service and Support

Casamba’s tool is one of the largest tools that we use to report to CMS, so Casamba is responsible...

Dec 2018
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Director

Service and Support

We have done a lot of collaborative work with Casamba, and they have always been willing to help us...

Dec 2018
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Director

Service and Support

Casamba should keep their customers informed of where they are at with requests. If Casamba can’t...

Dec 2018
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Director

Functionality and Upgrades

We can use the product to fill out our documentation, and it sometimes helps when we are assessing...

Dec 2018
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Director

Functionality and Upgrades

Casamba continues to be a vendor that allows homecare agencies to have new opportunities to help us....

Dec 2018
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CIO

Other Observations & Comments

We want dynamic software that does more than the traditional home health and hospice software. We...

Dec 2018
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CIO

Other Observations & Comments

We will soon decide whether we will buy Casamba's Home Health again. They are one of our top...

Dec 2018