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TruCare Comments
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KLAS Research Director - Joe VanDeGraaff
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Joe VanDeGraaff

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joe.vandegraaff@klasresearch.com

801-734-1587

 
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User Commentary

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Director

TruCare had a mandatory upgrade this last year due to the sunsetting of the Adobe Flex technology...

Apr 2021
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Director

The quality of Casenet’s software is a significant issue. The application is not completely...

Apr 2021
||
(0)
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Director

We haven’t asked for any training from Casenet, and we haven't received any training. We have been...

Apr 2021
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Director

Casenet has come up with some interoperability technologies. We will see how well they can deliver...

Apr 2021
||
(0)
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Director

Casenet has a significant backlog of enhancement requests that they could be executing on. We have a...

Apr 2021
||
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Director

Casenet was bought out months ago by Zyter, and the new executive team from Zyter has not reached...

Apr 2021
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Director

If someone asked me about TruCare, I would tell them that right now, the company is having some...

Apr 2021
||
(0)
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Director

I am not sure whether I would buy TruCare again. We would certainly look at what other options are...

Apr 2021
||
(0)
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VP/Other Executive

The previous upgrade was a major overhaul of TruCare. Prior to the HTML5 version, TruCare was...

Apr 2021
||
(0)
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VP/Other Executive

The people from Casenet that we work with are very friendly, easy to work with, and accommodating.

Apr 2021
||
(0)
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VP/Other Executive

Casenet could improve by having additional training geared to how clients use TruCare. Having more...

Apr 2021
||
(0)
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VP/Other Executive

As of today, TruCare is part of our long-term plans. We will be doing an RFP when our contract comes...

Apr 2021
||
(0)
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VP/Other Executive

The quality of TruCare was very difficult to implement after production. The system has a lot of...

Apr 2021
||
(0)
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Director

Casenet has offered us training. This past year, they had their biggest upgrade for them and all...

Apr 2021
||
(0)
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Director

The TruCare rules are very robust, and we use the system to its fullest. The process for managing...

Apr 2021
||
(0)
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Director

Casenet does share their road map with us. I know that digital work is in their vision. We have had...

Apr 2021
||
(0)
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Director

TruCare is very intuitive for our end users. We are still moving from our legacy systems onto...

Apr 2021
||
(0)
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Director

We have worked very closely with the Casenet team. Casenet's team really feels like an extension of...

Apr 2021
||
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Director

Casenet doesn't nickel-and-dime us. The number of hours that they allot to us is in our contract. We...

Apr 2021
||
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Director

Casenet looked at what my team members were doing relative to their use of the system because they...

Apr 2021
||
(0)
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Director

I am not very tech savvy. The vendor puts things into my language so that I can understand what they...

Apr 2021
||
(0)
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Director

Casenet could improve their reporting and dashboards by making them more customizable. The solution...

Apr 2021
||
(0)
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Analyst/Coordinator

We did an upgrade with Casenet remotely, and things fortunately went well. The vendor does a really...

Mar 2021
||
(0)
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Analyst/Coordinator

Casenet did a major uplift of their HTML5 user interface. The relationship and strategy were...

Mar 2021
||
(0)
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Analyst/Coordinator

When it comes to driving outcomes, that is tricky. Some of our business needs to have a little bit...

Mar 2021
||
(0)
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Director

The level of support has dropped this year. Casenet used to be very supportive. When we submitted...

Feb 2021
||
(0)
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Director

TruCare is a very interoperable system that supports a lot of data feeds if an organization is set...

Feb 2021
||
(0)
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Director

The latest release was extremely buggy. We are still waiting for some of the hotfixes to come in. I...

Feb 2021
||
(0)
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Director

Casenet has a small training team. Users do have to contract with the vendor for training, and the...

Feb 2021
||
(0)
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Director

The ease of use for end users has improved. The HTML5 version is far more user friendly than the old...

Feb 2021
||
(0)
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Manager

The vendor does whatever they can to meet their promises, but things get said and not done. Things...

Dec 2020
||
(0)
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Manager

The vendor has large teams that work on the system, so we have all the different areas of...

Dec 2020
||
(0)
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Manager

The vendor does a really good job of providing training material. However, we still have to take...

Dec 2020
||
(0)
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Manager

There were certain things for integration that we had to build special processes for in order to...

Dec 2020
||
(0)
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Manager

There are a few issues with specific modules being limited. The vendor is fairly new to the...

Dec 2020
||
(0)
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Manager

We have a lot of enhancement requests because we went through a major upgrade. In the next upgrade,...

Dec 2020
||
(0)
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Manager

We had to go with another vendor for our provider management system because Casenet didn’t handle...

Dec 2020
||
(0)
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Director

There are a lot of things in flux right now at our organization. We are in the process of changing...

Nov 2020
||
(0)
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Director

One of my pain points and one thing that keeps me up at night is the space of claims management and...

Nov 2020
||
(0)
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Director

Casenet has been a good partner to work with. During the COVID-19 crisis, we have been doing an...

Nov 2020
||
(0)
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Director

The vendor had a very knowledgeable team of trainers who really wanted to understand how we were...

Nov 2020
||
(0)
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Director

We have found that the reporting features are somewhat limited. We had plans to leverage those...

Nov 2020
||
(0)
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Director

There is a general concept that is the primary means of integrating with other provider...

Nov 2020
||
(0)
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Director

The system isn't the best in terms of ease of use, but it is definitely better than average. It is...

Nov 2020
||
(0)
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Director

We had some hiccups with connectivity where we went live, and then our end users couldn't connect....

Nov 2020
||
(0)
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Manager

I was really impressed with our project manager from Casenet. That person did project management...

Nov 2020
||
(0)
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Manager

We aren’t nickel-and-dimed. The way our contract is set up is that we have a specific number of...

Nov 2020
||
(0)
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Manager

The training that Casenet does is spectacular. When they trained the staff members, people were in...

Nov 2020
||
(0)
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Manager

Casenet didn’t contract with us directly. They had a number of subcontractors. The things they were...

Nov 2020
||
(0)
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Manager

Casenet is really good. Our satisfaction will be about the same in a year from now. The vendor is...

Nov 2020
||
(0)
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Manager

Casenet wants to support most of our integration goals. The vendor uses APIs. Our old system was...

Nov 2020
||
(0)
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Manager

The support from Casenet is excellent. It is difficult for me to know how high up the people are...

Nov 2020
||
(0)
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VP/Other Executive

From a utilization management perspective, we have really done a lot to maintain and increase our...

Oct 2020
||
(0)
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VP/Other Executive

We have several products from Casenet. These products have worked well for us. We look forward to...

Oct 2020
||
(0)
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VP/Other Executive

Throughout the COVID-19 pandemic, we have been able to do everything that we have needed to do in...

Oct 2020
||
(0)
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VP/Other Executive

Casenet does not keep all of their promises. Part of our purchasing decision involved promises the...

Oct 2020
||
(0)
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VP/Other Executive

The upgrade process is difficult for us. Every time we upgrade, we experience significant...

Oct 2020
||
(0)
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VP/Other Executive

We have to build middleware or workarounds to meet our care management workflow and processes. We...

Oct 2020
||
(0)
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VP/Other Executive

The new platform's ease of use versus Casenet's current platform's show that TruCare is fairly...

Oct 2020
||
(0)
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VP/Other Executive

We have been a long-standing client of Casenet. We had executive involvement with our implementation...

Oct 2020
||
(0)
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Director

Casenet tries to nickel-and-dime us. We get charged for small things.

Oct 2020
||
(0)
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Director

I would rate this product fairly low in terms of integration or interoperability. We chose an...

Oct 2020
||
(0)
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Director

The vendor's response is usually pretty good unless it is for a really obscure issue. I think their...

Oct 2020
||
(0)
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Director

A specific area where the vendor can improve would be in their responses during deployment. Casenet...

Oct 2020
||
(0)
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Director

Casenet doesn't pay attention to their client's needs as far as implementation goes. The vendor only...

Oct 2020
||
(0)
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Director

The vendor is converting to an HTML5 platform, which has a whole new GUI and everything. It has a...

Jun 2020
||
(0)
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Director

Lately, the vendor hasn't been avoiding charging for every little thing. They have been charging me...

Jun 2020
||
(0)
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Director

Casenet is good for the most part. They tend to be very responsive to our needs, so we haven't had...

Jun 2020
||
(0)
 Thank you  Helpful

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Director

TruCare encompasses all of our medical management for disease management, case management, and...

Jun 2020
||
(0)
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Director

We have not had a need for support before and after the COVID-19 crisis, and as I understand, the...

Jun 2020
||
(0)
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VP/Other Executive

One of the technology components that TruCare doesn’t seem to have is real-time reporting on...

May 2020
||
(0)
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VP/Other Executive

I am satisfied with the modules that we use, and I am satisfied with the technology behind the...

May 2020
||
(0)
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