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User Commentary
Product
We use Zyter's system for our utilization management and case management. We do various things with...
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Relationship, Product
We have had some bumps in the road with Zyter. We have a running joke about how if the system...
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Relationship, Operations
During upgrades, I don't feel like we are necessarily able to resolve tickets in a timely enough...
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Loyalty, Product
Zyter has a good, quality product. TruCare is a good starting point. Unfortunately, we have had to...
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Product
The system's reporting aspect needs work. Those improvements aren't just needed for internal reports...
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Loyalty, Operations, Product
One big thing is just getting the information about what exactly is going to be in a release....
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Product
One of the product's biggest complements is the fact that the end users find the product easy to...
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Loyalty
The biggest thing with the new technology is the integration. Whenever we start looking at...
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Relationship
Probably the biggest thing in the length of time that I have been here has been the high amount of...
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Loyalty
The thing I see that we are doing well is actually starting to build more relationships. We have...
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Relationship
Zyter is very helpful whenever it comes to defects, and they get back to us whenever we have...
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Relationship
Zyter doesn’t keep all their promises, but the vendor tries to fulfill as many of their promises as...
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Product
The vendor doesn't keep some promises regarding the delivery of certain products. When we first...
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Loyalty
The vendor has had shortcomings in supporting our interoperability needs. Zyter talked about having...
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Product
TruCare is an API-based system, so it can integrate. There are many different integrations for...
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Relationship, Product
I suggest that Zyter make sure their core product remains strong and compliant. In the past couple...
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Product
When Zyter acquired Casenet, Zyter came in with some other products they were trying to combine with...
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Relationship, Product
To improve their delivery of new technology, the vendor should focus on the workflows and needs of...
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Operations
The training has fallen off in the past couple of years. We are such a small health plan, so we...
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Loyalty
Zyter's system is not part of our long-term plans. We are actually actively pursuing another...
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Relationship
We have had a rough couple of years because of all the issues, and we did incur bugs again with this...
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Loyalty
The only reason I would buy Zyter's system again is that it is a very flexible application and has a...
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Operations, Product
One particular upgrade was actually one of the smoothest ones we have had, unlike the last one. The...
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Value
We have paid for features to be built into the system, and getting those features live has been very...
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Operations, Product
End users complain about the ease of use. I find the system to be easy to use, but the end users...
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Relationship
The support wanes. I think the support depends on how many other clients are having issues. Zyter...
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Relationship
We have little involvement with Zyter's executives. All of our contact is with Zyter's support staff...
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Loyalty, Relationship
Zyter’s executive involvement has changed recently and has gotten better. We are on a first-name...
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Relationship, Product
There are some good things with TruCare, but there are some not good things too. Zyter has to fix...
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Operations
We haven't had training with Zyter in a very long time. They do user group meetings, which is where...
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Relationship
There are things that we have asked Zyter for that they say are on the road map, and they have been...
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Relationship, Product
We use data out of TruCare. There are APIs that we use, but we have done all the interoperability...
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Relationship
The product is a mixed bag, but as far as the support is concerned, Zyter has been great. There is...
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Value
Zyter nickel-and-dimes us. Sometimes, there are small changes, and they ask for money or hours. If...
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Product
There are certain areas where we are not happy with what the product is delivering compared to the...
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Culture, Value
When TruCare was initially pitched to us, the vendor showed us a lot of different functionality, but...
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Product
TruCare is released with a lot of pre-built APIs, but I am not aware of anything that TruCare has...
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Loyalty, Product
TruCare has done a really good job with the user interface, and in the 2020 redesign, they...
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Loyalty, Relationship, Product
We definitely felt more of a partnership in the first few years with TruCare. In the past couple of...
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Relationship
There has been a lot of turnover at the company with the recent acquisition. We have had one...
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Relationship, Operations
With upgrades, Zyter does offer good, timely support if we run into an issue, but some of the...
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Relationship
We have built some solutions outside of TruCare because we can't do workarounds inside of TruCare....
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Operations
We used to get training from Zyter's trainers who would come on premises. I don't recall that...
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Product
Unfortunately, we have had some issues with TruCare's quality. We have done a couple of upgrades...
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Operations, Product
TruCare is tough for configuration people to use. It isn't always the most intuitive when it comes...
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Product
We are finding that with Zyter, there are all these little upcharges for this and that.
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Value
It seems like we, as clients of TruCare, have to move the product forward and pay for initiatives,...
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Product
Zyter promised something in a recent version, and that functionality didn’t make it into that...
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Product, Value
Once our staff gets used to TruCare, it saves them clicks.
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Product
TruCare is behind the industry in some things, such as CMS regulations. With all the Medicare...
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Relationship
The people that I usually work with at Zyter are very informative. We have a good relationship. I...
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Operations
The training was really good. Our training for our trainers was very thorough. Zyter tried to figure...
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Product
We have an older internal system, so we sometimes have a few hiccups. But for the most part, we are...
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Product
Compared to our last system's interface, TruCare’s user interface is a lot more streamlined and...
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Product
On the case management side, with TruCare, we can better make sure that we are meeting the metrics...
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Product
I would tell others to be open-minded about changing workflows to work with the system versus the...
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Relationship
Zyter is available for us at any given point in time. If we are doing great, we have calls with them...
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Loyalty
TruCare currently meets our needs. It just doesn't exceed them, and it is not going to let me grow...
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Relationship
As a partner, Zyter is phenomenal. We are on the phone constantly either with Zyter, their executive...
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Product
The product is definitely built on technology that is dated at this point, but Zyter is refreshing...
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Relationship
The support from Zyter is great. We pick up the phone, and they respond. They always try to help and...
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Relationship, Product
TruCare’s ownership change has been a really smooth transition. The vendor is rebranding as Zyter....
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Product
I recommend TruCare to people all the time. Our users love TruCare. They are happy with it.
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Loyalty, Relationship, Product
The back-end architecture of TruCare needs to be revamped to fit with the current times. The vendor...
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Product
There are so many pieces of TruCare that are being integrated and integrated well. We have not heard...
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Loyalty, Product
The ease of use of TruCare is fantastic. As we have shown other software solutions to our users, we...
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Relationship, Operations
The vendor sends us a bunch of information, but we do not always read it. They put everything out on...
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Product
The only suggestion we would have for Zyter is to update their admin piece so we don’t need an...
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Relationship, Operations
We would tell friends or peers looking at TruCare to listen to the vendor's guidance on setting up...
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Loyalty, Relationship
Other systems do not provide the same level of service or even software abilities that Zyter does,...
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Relationship
The partnership with Zyter is a huge asset. We have a very stable product. We have a large resource...
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Relationship, Product
Zyter’s knowledge of and expertise in our specialty has been very minimal. There have been a lot of...
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Product
TruCare is complex and doesn't always follow a logical flow. There are a lot of extra clicks that...
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Relationship
There are so many layers that we have to get through for customer support. Being able to get to the...
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Product, Value
Zyter's upgrades are really labor intensive and prone to error. The product's quality is fine, but...
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Product
In some ways, the system is able to meet our rules, but in other critical ways, the system is lacking....
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Relationship, Product, Value
Zyter tries very hard to drive tangible outcomes, but we have complicated requirements that...
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Relationship
Zyter has worked with us to meet our needs. They want to improve their product, and they ask us for...
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