TruCare
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Joe VanDeGraaff
Research Director
KLAS Research Director - Joe VanDeGraaff
 
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Director

I wasn't surprised to see that Casenet has dropped down a couple of places in the recent KLAS...

Feb 2022
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Director

Casenet’s support team is quick to respond to tickets when we submit them to the portal, but...

Feb 2022
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Director

I gave a low rating for technology because we have been working with Casenet for several years now...

Feb 2022
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Director

Our users have never been fans of the TruCare user interface. Because of bugs, the conversion from...

Feb 2022
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Director

Since Casenet has been taken over by Zyter, there has been minimal involvement with the executive...

Feb 2022
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Director

Casenet is not transparent. They may have a bug discovered by one of the other clients, and they...

Feb 2022
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Director

Casenet is making improvements in the required reporting for CMS. They have demoed some of those...

Feb 2022
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Director

There is a major security bug in the version we are currently on. Casenet is releasing a fix for it...

Feb 2022
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Analyst/Coordinator

TruCare is really customizable. It is a fantastic program for what it does. When Casenet rewrote...

Feb 2022
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Analyst/Coordinator

Casenet sets the bar. I am so pleased with the company and the people. The training team is one of...

Feb 2022
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Analyst/Coordinator

The vendor’s service portal tracks our support tickets. Most of the time, I get an answer the same...

Feb 2022
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Manager

We have APIs that feed from TruCare to our CMS payer interoperability platform. All the data is...

Jan 2022
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Manager

Casenet is very customer focused and responsive. We have regular meetings with them to be on top of...

Jan 2022
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Manager

There have been some struggles with our implementation because we implemented TruCare and then, soon...

Jan 2022
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Manager

I am hoping our satisfaction with Casenet will increase. We are having further meetings with them.

Jan 2022
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