TruCare Comments

 

Featured  Report

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/27/2020 1:37:47 AM and Model.EvProductId = 92326

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Director

Functionality and Upgrades

The vendor is converting to an HTML5 platform, which has a whole new GUI and everything. It has a...

Jun 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Lately, the vendor hasn't been avoiding charging for every little thing. They have been charging me...

Jun 2020
 Helpful

 or  to see details.

Director

Relationship

Casenet is good for the most part. They tend to be very responsive to our needs, so we haven't had...

Jun 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

TruCare encompasses all of our medical management for disease management, case management, and...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

We have not had a need for support before and after the COVID-19 crisis, and as I understand, the...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

One of the technology components that TruCare doesn’t seem to have is real-time reporting on...

May 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I am satisfied with the modules that we use, and I am satisfied with the technology behind the...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have a regular phone call with Casenet. We haven’t had any specific issues, but we talk and go...

Apr 2020
 Helpful

 or  to see details.

Manager

Relationship

We had a previous Casenet program for a while before we started the conversion over to TruCare....

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

From what I have seen of the TruCare product, I think it is fine. It is going to get better. If the...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor has a great ticket system. When we need something, we go to our online portal and put in...

Apr 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

During one of the upgrades we had, we actually had Casenet come and conduct training at our site....

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have had very few incidents with TruCare. The vendor rarely puts out a release that we find bugs...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are not that demanding. We have some basic information files that we import on a daily or monthly...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I don’t get complaints about TruCare. Some of our employees have used the system for a long time. We...

Apr 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

I don’t really get involved with Casenet’s executives. I have seen some higher-level people that I...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Casenet does a good job of helping us achieve tangible outcomes. There were only a handful of...

Apr 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

I speak highly of Casenet when we get into vendor discussions and compare vendors. I tell my...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Casenet does something that nobody else that I deal with does. They have a sandbox testing area....

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

So far, things have been good and positive. We had a good implementation. It had its bumps, but it...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

At times, some transparency into the work packages and work that was being done in different...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Some of the automation and business-rule capabilities weren’t as they were originally represented...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Sales and Contracting

Some of the anticipated functionality that was described was not there to the degree we were told it...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I think our client relationship is good. I am looking forward to optimizing the solution because it...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor had a lot of turnover in terms of their client executives and account managers throughout...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

Many of the systems that we saw in the market were very similar in terms of their capabilities. We...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The vendor agreed to start planning the implementation of the solution with us the minute we made...

Dec 2019
 Helpful

 or  to see details.

Nurse

ROI / Cost (care and feeding)

It isn't that TruCare isn’t good; the cost is just high. Every organization would like the fees to...

Dec 2019
 Helpful

 or  to see details.

Nurse

Service and Support

Casenet’s customer service and app support are strong. Casenet's app support team is really great....

Dec 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

No reports of much value can be delivered out of the system. The time frames within the system do...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The vendor was not on-site at all for the implementation. Throughout the implementation, I don't...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

TruCare integrates well with other systems. I haven't heard that there is much of a problem with...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Casenet's system doesn't have a lot of pop-ups, and there are no messages to make sure that we are...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The amount of training and refresher training that we have had to do with our staff is amazing....

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

All of our needs are being met; however, we are getting things done outside of the system. We were...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

Casenet tends to keep all their promises; however, I think they take too long to deliver on those...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

In the beginning, Casenet's senior leadership members were very good and proactive. They were trying...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

The vendor is not all that helpful with driving tangible outcomes. In fact, some of Casenet's people...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

I am open to Casenet being able to deliver a product that meets our needs and is like the product we...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

Everything has to be communicated through tickets. We have to build the steps out for what we want....

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

Casenet has weekly meetings with us, but the turnaround time is not very good on what the vendor is...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Using Casenet's software as a care management platform has not been a positive experience. TruCare...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We invested a significant amount of money in the program, so to change programs would be a difficult...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

I am not sure how Casenet vets their own application. Casenet seems to expect me to vet the system...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I am at least getting the attention and responsiveness I need from Casenet. However, there are many...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Our overall experience with Casenet has been satisfactory. That is because Casenet's pricing is...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

We feel like we have to manage our relationship with Casenet as opposed to Casenet managing the...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

I recently began managing our relationship with Casenet. Navigating the management and technical...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

We have learned so much about how we can utilize the application. I think that TruCare has the...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

We are always the ones who initiate things. We submit tickets, and Casenet is very responsive, but...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

TruCare is a relatively inexpensive product, but we get what we pay for. If I were to talk to a...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We will be looking at other options that could replace TruCare. We actually sent out an RFP a while...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

I am a very outspoken individual compared to our previous leader who used to manage Casenet's...

Nov 2019
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

The Casenet people I work with are wonderful. They are great people. The vetting and QA process for...

Nov 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Implementing a product always involves a sales pitch in terms of what functionality will be in the...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

The executive team doesn’t have a real presence after the initial selling of the product, but that...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Casenet offers ways to integrate different products to promote outcomes. We can get basic reporting...

Oct 2019
 Helpful

 or  to see details.

Director

Relationship

Casenet is a really great partner. They actually take the approach of partnering, and that has been...

Aug 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We recently upgraded, and the upgrade went remarkably smoothly. The vendor actually provided upgrade...

Aug 2019
 Helpful

 or  to see details.

Director

Relationship

Casenet is really good at keeping the promises they make. After our upgrade, something wasn’t...

Aug 2019
 Helpful

 or  to see details.

Director

Sales and Contracting

Casenet has been incredibly reasonable with what they charge. They have been really good at meeting...

Aug 2019
 Helpful

 or  to see details.

Director

Interfacing and Integration

Casenet sometimes tries to catch up with our integration and interoperability goals. The vendor...

Aug 2019
 Helpful

 or  to see details.

Director

Relationship

TruCare has a lot of functions that we aren’t even using yet. We are catching up with the things...

Aug 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Casenet actively solicits feedback on things that they are developing. The vendor takes the feedback...

Aug 2019
 Helpful

 or  to see details.

Director

Implementation and Training

Casenet’s implementation group and their training group are great. I would tell Casenet to keep...

Aug 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The tool that Casenet is using to create reporting tools is not an industry-leading tool. It doesn’t...

Aug 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We don’t have any plans to move to any other applications. TruCare seems to satisfy all the needs...

Aug 2019
 Helpful

 or  to see details.

Director

Relationship

Casenet is pretty good when it comes to the enhancements that we request. Sometimes the members of...

Aug 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We tend not to use all of the allotted hours that we get yearly from Casenet, but they don’t really...

Aug 2019
 Helpful

 or  to see details.

Director

Other Observations & Comments

We are close to current with TruCare, but we tend to stay a few versions behind so we aren't jumping...

Aug 2019
 Helpful

 or  to see details.

Director

Relationship

Casenet is very forthcoming, and our contact generally responds relatively quickly. Depending on the...

Aug 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

TruCare functions as it was supposed to, and its performance doesn’t demand a lot of resources. For...

Aug 2019
 Helpful

 or  to see details.

Director

Other Observations & Comments

Casenet isn't clear when they don't deliver on their promises. They have only promised a few things....

Jul 2019
 Helpful

 or  to see details.

Director

Sales and Contracting

Based on Casenet's sales presentations and some of our initial conversations, we had expectations...

Jul 2019
 Helpful

 or  to see details.

Director

Service and Support

It is encouraging that I have seen Casenet grow and build out their support and documentation over...

Jul 2019
 Helpful

 or  to see details.

Director

Other Observations & Comments

Casenet's product has helpful capabilities for integration, such as our provider portal for...

Jul 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The feedback from our end users is that there are a ton of clicks, especially when going through the...

Jul 2019
 Helpful

 or  to see details.

Director

Service and Support

Casenet has improved their support over the years. The leader I have worked with has been really responsive....

Jul 2019
 Helpful

 or  to see details.

Director

Technology

Casenet is looking for new capabilities, but sometimes, they are a little behind the curve. There is...

Jul 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We have custom configured TruCare to the maximum for our needs. We have needs that go beyond the...

May 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We have been talking to Casenet about an add-on module for a few years, and they haven’t really...

May 2019
 Helpful

 or  to see details.

Director

Technology

The TruCare platform is built on an Adobe platform that Adobe is phasing out next year. My only...

May 2019
 Helpful

 or  to see details.

Director

Future Outlook

We like to see improvements in the functionality and user experience. Casenet is working on that....

May 2019
 Helpful

 or  to see details.

Director

Implementation and Training

Casenet’s training is very minimal, and that is one of the things that they do nickel-and-dime us...

May 2019