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TruCare Comments
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KLAS Research Director - Joe VanDeGraaff
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Joe VanDeGraaff

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joe.vandegraaff@klasresearch.com

801-734-1587

 
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User Commentary

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Manager

Sales and Contracting

The vendor does whatever they can to meet their promises, but things get said and not done. Things...

Dec 2020
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Manager

Service and Support

The vendor has large teams that work on the system, so we have all the different areas of...

Dec 2020
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Manager

Implementation and Training

The vendor does a really good job of providing training material. However, we still have to take...

Dec 2020
(0)
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Manager

Functionality and Upgrades

There were certain things for integration that we had to build special processes for in order to...

Dec 2020
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Manager

Functionality and Upgrades

There are a few issues with specific modules being limited. The vendor is fairly new to the...

Dec 2020
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Manager

Future Outlook

We have a lot of enhancement requests because we went through a major upgrade. In the next upgrade,...

Dec 2020
(0)
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Manager

Functionality and Upgrades

We had to go with another vendor for our provider management system because Casenet didn’t handle...

Dec 2020
(0)
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Director

Future Outlook

There are a lot of things in flux right now at our organization. We are in the process of changing...

Nov 2020
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Director

Functionality and Upgrades

One of my pain points and one thing that keeps me up at night is the space of claims management and...

Nov 2020
(0)
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Director

Relationship

Casenet has been a good partner to work with. During the COVID-19 crisis, we have been doing an...

Nov 2020
(0)
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Director

Implementation and Training

The vendor had a very knowledgeable team of trainers who really wanted to understand how we were...

Nov 2020
(0)
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Director

Functionality and Upgrades

We have found that the reporting features are somewhat limited. We had plans to leverage those...

Nov 2020
(0)
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Director

Interfacing and Integration

There is a general concept that is the primary means of integrating with other provider...

Nov 2020
(0)
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Director

Functionality and Upgrades

The system isn't the best in terms of ease of use, but it is definitely better than average. It is...

Nov 2020
(0)
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Director

Functionality and Upgrades

We had some hiccups with connectivity where we went live, and then our end users couldn't connect....

Nov 2020
(0)
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Manager

Service and Support

I was really impressed with our project manager from Casenet. That person did project management...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

We aren’t nickel-and-dimed. The way our contract is set up is that we have a specific number of...

Nov 2020
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Manager

Implementation and Training

The training that Casenet does is spectacular. When they trained the staff members, people were in...

Nov 2020
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Manager

Functionality and Upgrades

Casenet didn’t contract with us directly. They had a number of subcontractors. The things they were...

Nov 2020
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Manager

Future Outlook

Casenet is really good. Our satisfaction will be about the same in a year from now. The vendor is...

Nov 2020
(0)
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Manager

Interfacing and Integration

Casenet wants to support most of our integration goals. The vendor uses APIs. Our old system was...

Nov 2020
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Manager

Service and Support

The support from Casenet is excellent. It is difficult for me to know how high up the people are...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

From a utilization management perspective, we have really done a lot to maintain and increase our...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We have several products from Casenet. These products have worked well for us. We look forward to...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Throughout the COVID-19 pandemic, we have been able to do everything that we have needed to do in...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Casenet does not keep all of their promises. Part of our purchasing decision involved promises the...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The upgrade process is difficult for us. Every time we upgrade, we experience significant...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We have to build middleware or workarounds to meet our care management workflow and processes. We...

Oct 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The new platform's ease of use versus Casenet's current platform's show that TruCare is fairly...

Oct 2020
(0)
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VP/Other Executive

Relationship

We have been a long-standing client of Casenet. We had executive involvement with our implementation...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

Casenet tries to nickel-and-dime us. We get charged for small things.

Oct 2020
(0)
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Director

Interfacing and Integration

I would rate this product fairly low in terms of integration or interoperability. We chose an...

Oct 2020
(0)
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Director

Service and Support

The vendor's response is usually pretty good unless it is for a really obscure issue. I think their...

Oct 2020
(0)
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Director

Implementation and Training

A specific area where the vendor can improve would be in their responses during deployment. Casenet...

Oct 2020
(0)
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Director

Implementation and Training

Casenet doesn't pay attention to their client's needs as far as implementation goes. The vendor only...

Oct 2020
(0)
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Director

Functionality and Upgrades

The vendor is converting to an HTML5 platform, which has a whole new GUI and everything. It has a...

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

Lately, the vendor hasn't been avoiding charging for every little thing. They have been charging me...

Jun 2020
(0)
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Director

Relationship

Casenet is good for the most part. They tend to be very responsive to our needs, so we haven't had...

Jun 2020
(0)
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Director

Other Observations & Comments

TruCare encompasses all of our medical management for disease management, case management, and...

Jun 2020
(0)
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Director

Service and Support

We have not had a need for support before and after the COVID-19 crisis, and as I understand, the...

Jun 2020
(0)
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VP/Other Executive

Functionality and Upgrades

One of the technology components that TruCare doesn’t seem to have is real-time reporting on...

May 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I am satisfied with the modules that we use, and I am satisfied with the technology behind the...

May 2020
(0)
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Manager

Functionality and Upgrades

We have a regular phone call with Casenet. We haven’t had any specific issues, but we talk and go...

Apr 2020
(0)
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Manager

Relationship

We had a previous Casenet program for a while before we started the conversion over to TruCare....

Apr 2020
(0)
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Manager

Functionality and Upgrades

From what I have seen of the TruCare product, I think it is fine. It is going to get better. If the...

Apr 2020
(0)
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Manager

Service and Support

The vendor has a great ticket system. When we need something, we go to our online portal and put in...

Apr 2020
(0)
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Manager

Implementation and Training

During one of the upgrades we had, we actually had Casenet come and conduct training at our site....

Apr 2020
(0)
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Manager

Functionality and Upgrades

We have had very few incidents with TruCare. The vendor rarely puts out a release that we find bugs...

Apr 2020
(0)
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Manager

Functionality and Upgrades

We are not that demanding. We have some basic information files that we import on a daily or monthly...

Apr 2020
(0)
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Manager

Functionality and Upgrades

I don’t get complaints about TruCare. Some of our employees have used the system for a long time. We...

Apr 2020
(0)
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Manager

Other Observations & Comments

I don’t really get involved with Casenet’s executives. I have seen some higher-level people that I...

Apr 2020
(0)
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Manager

Functionality and Upgrades

Casenet does a good job of helping us achieve tangible outcomes. There were only a handful of...

Apr 2020
(0)
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Manager

Lessons Learned

I speak highly of Casenet when we get into vendor discussions and compare vendors. I tell my...

Apr 2020
(0)
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Manager

Functionality and Upgrades

Casenet does something that nobody else that I deal with does. They have a sandbox testing area....

Apr 2020
(0)
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