CenTrak RTLS (Software Only)
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Manager

Cetani is still in the process of merging with CenTrak. I can already notice a decline in customer...

Mar 2022
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Manager

The software has always performed really well for asset tracking. It sends updates. The system works...

Mar 2022
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Manager

I have a good relationship with CenTrak, even though I am not really happy. I know they try to help....

Mar 2022
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Manager

The vendor doesn't nickel-and-dime me. They are very fair. Maybe they are too fair.

Mar 2022
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Manager

The most up-to-date version had an issue. So we backed down to the previous version. The vendor...

Mar 2022
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Director

We have seen a change in CenTrak's corporation as a whole. They used to be a small company that bent...

Mar 2022
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Director

Getting our issues resolved with Cerner is difficult. The executives are involved in the...

Mar 2022
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Director

CenTrak's support is working very well for us. We also have a weekly call with CenTrak's executive...

Mar 2022
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Manager

CenTrak’s software is very straightforward. It is easy to navigate. I wish some of the reporting...

Mar 2022
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Manager

When CenTrak puts out new versions of the software, they don't have any support or training for new...

Mar 2022
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Manager

When CenTrak implements new functionality, we often discover a bug or that the software doesn’t work...

Mar 2022
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Manager

CenTrak continually pushes the dial forward on technology, with a hiccup or two.

Mar 2022
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Manager

When we reach out to CenTrak with a problem, they are responsive in acknowledging the issue, but the...

Mar 2022
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Manager

The system has been meeting our expectations. We are able to find assets, as we would expect in our...

Feb 2022
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Director

The Cetani team is very engaged with us, and we work well together. Cetani is very familiar with...

Feb 2022
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Director

The main outcome we see from using Cetani's system is that our leaders can find equipment and better...

Feb 2022
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Manager

There are a lot of connectivity issues with the product that have been going on for over a year....

Dec 2021
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Director

The solution's user interface is an improvement over what we have used before. Management is a...

Nov 2021
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Director

Cetani seems to be very heavy handed in the amount of control they want. For example, if we get a...

Nov 2021
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Director

We get everything that we could possibly want out of the system for environmental monitoring. It has...

Nov 2021
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Manager

We haven't had a ton of issues with Cetani RTLS. I can't imagine that the support for Cetani RTLS is...

Nov 2021
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Manager

We had a functionality issue with Cetani RTLS, and Cetani said they would fix that. However, the fix...

Nov 2021
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Manager

The product works with our nurse call system, and that is exactly what we need it to do. Cetani RTLS...

Nov 2021
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Analyst/Coordinator

Cetani RTLS is really easy to use. Nothing is permanently deleted because everything goes to an...

Nov 2021
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Analyst/Coordinator

I found a bug in the software, but we got a new instance of the system that seems to be doing much...

Nov 2021
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Analyst/Coordinator

If I had to make the decision, I would absolutely buy Cetani RTLS again. In fact, I would like to...

Nov 2021
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Analyst/Coordinator

The vendor keeps their promises about 90% of the time. I don’t think we could ask for much better...

Nov 2021
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Manager

When Cetani comes out with new software, they tell us how long the implementation will take right...

Oct 2021
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Manager

I would not consider Cetani RTLS easy for an end user. It takes some training, which we often do....

Oct 2021
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Manager

Our relationship with Cetani has fallen off a bit. They used to be very responsive. We are having a...

Oct 2021
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Manager

The main benefit is the tracking and charting that is required by The Joint Commission. The system...

Jun 2021
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Manager

When we bought the Cetani package, Cetani was our implementation partner. They were perfectly...

Jun 2021
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Manager

The product is on a development path. There isn’t a whole lot that we have to cover. Once we do the...

Jun 2021
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Manager

Asset tracking and battery life are challenges just because as we add tags, we have to be more...

Jun 2021
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