Oracle Health Application Hosting Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Operations, Services
I have really good things to say about Oracle Health, but there have also been some changes. I think...
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Relationship
Previously, Oracle Health had dedicated teams for production, nonproduction, and technical projects....
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Value
The application hosting service has simplified so many things with us not having to do maintenance....
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Relationship
Someone's boss on the firm's side is on our calls. That person is involved as part of the team. I...
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Relationship
Oracle Health's application hosting team for the clinical side is working hand in glove with us. We...
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Relationship, Services
With another firm, we are hypersensitive to all the alerting that the system allows us from a...
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Loyalty, Loyalty, Loyalty, Services, Services
I don’t think we would buy Oracle Health's application hosting services again. We should have gone...
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Value, Value, Value, Value
Oracle Health's product was cheaper than other products back when we purchased it, and the other...
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Relationship
There is a lot of turmoil and change with Oracle Health. I don't think they can get out of their own...
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Relationship, Relationship
I love the support from Oracle Health, and we have a good partnership with the firm. I know all the...
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Relationship, Relationship, Services, Services
We don’t have downtime for patching or anything. That has changed over the last couple of years....
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Relationship, Relationship, Value, Value
Oracle Health’s application hosting service has been really good. The uptime, security, cost, and...
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Relationship, Relationship
The challenge with Oracle Health is resources. The vendor's hosting is good, but the resources for...
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Relationship, Relationship, Services, Services
I am not doing jumping jacks every morning because I got an agreement with Oracle Health. Oracle...
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Relationship, Relationship
I am particularly happy with our relationship with Oracle Health. Their execution of things is good....
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Loyalty, Loyalty, Relationship, Relationship, Services, Services
RevElate has been a bit more of a challenge than we expected, and that has been a problem. RevElate...
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Loyalty, Loyalty, Relationship, Relationship
Oracle Health will say that they are going to do this or that, but I haven't really seen them do any...
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Relationship, Relationship, Operations
Oracle Health has completely redone the model of support for RHO clients, and they are going toward...
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Relationship, Relationship, Services, Services
Historically, remote hosting has been the shining star at Cerner, at least from my experience. The...
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Value, Value
The best part of our move to hosting is that it has allowed our staff to focus on improving things...
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Relationship, Relationship
The frustrating thing about Cerner's hosting is their lack of transparency. I have no insight into...
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Relationship, Relationship
The firm just has a crackerjack team, and they are on their game. When we have a problem, they are...
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Loyalty, Loyalty, Relationship, Relationship
We have a lot up in the air because of the changes with Oracle Health, and we have no clue what to...
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Relationship, Relationship
Generally speaking, Oracle Health’s strategic ability is dependent on their staff. They will look at...
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Value, Value
The main thing to consider with Cerner is whether an organization can do everything like for like....
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Relationship, Relationship
We have a Cerner client representative. For a while, Cerner was known for keeping everybody in a...
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Relationship, Relationship, Value
Cerner does not have our interests at heart. They are taking away applications that are very...
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Relationship, Relationship
The consultants from Cerner will help us escalate any service requests we have to other teams. Since...
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Relationship, Relationship, Operations, Value
My general issue with the remote hosting service is that I think being a low-maintenance client...
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Relationship
We have a consistent team. We meet with them regularly, and they have a full agenda. They tell us...
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Relationship
My technical team is friends with Cerner’s people. They text each other when there are issues....
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Relationship, Operations
Cerner's application hosting service is truly one of the best things they have. We used to have our...
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Services
I would love to see Cerner’s cloud strategy come to fruition. Then, my team wouldn't have such a...
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Relationship, Relationship, Services, Services
Recently, we had an instance where we were just looking for the physician count in a certain...
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Relationship, Relationship
Cerner has a specific team where some of their support staff and consultants wear two hats, work...
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Loyalty, Loyalty, Relationship, Relationship
Cerner is definitely interested in us in the long term for various reasons. They value us as a...
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Operations, Operations, Operations, Operations, Operations
The firm's model is to hire people right out of school and throw them in, so they have no depth of...
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Loyalty, Loyalty, Loyalty, Loyalty, Loyalty
We are excited about what the firm says they are going to deliver, but we must wait to see them...
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Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Services, Services, Services, Services, Services
For the road map, the firm has just about everything in the queue; they have a huge lift on the...
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Loyalty, Loyalty, Loyalty, Loyalty, Loyalty
We have been meeting with Oracle Health since the acquisition, and they are changing directions...
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Relationship, Relationship, Relationship, Relationship, Relationship, Services, Services, Services, Services, Services
We haven't seen any major disruptions from the acquisition. There has been a shift away from Cerner...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
We have had a good experience. We are looking to Oracle Health to work on the gaps and address what...
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Relationship, Relationship, Relationship
We are successful in working with Oracle Health because we have a team that takes ownership and...
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Loyalty, Loyalty, Loyalty
We have made a huge investment in Oracle Health, so they would have to be headed off the rails...
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