Cerner Application Hosting Comments

 

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User Commentary

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CIO

Project Results

Cerner does an absolutely marvelous job of remote hosting. We absolutely would buy this service...

Jul 2020
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Director

Tools and Methodology

I am a big fan of vendor application hosting. It makes more sense to have something done in cloud...

Apr 2020
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Director

ROI and Cost

Cerner nickel-and-dimes us to some extent. There is a perception that Cerner is less expensive than...

Apr 2020
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Director

Tools and Methodology

On the application hosting side, Cerner is fairly strong. The hosting is more of an infrastructure...

Apr 2020
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Director

People and Knowledge

Cerner’s application management services (AMS) group could be a little better. The group consists of...

Apr 2020
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Director

People and Knowledge

Cerner has a support services owner (SSO). The SSO is the person from application management...

Apr 2020
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Analyst/Coordinator

Tools and Methodology

We don’t do anything in production, so we are heavily reliant on Cerner to do all that work. We...

Apr 2020
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Analyst/Coordinator

People and Knowledge

We have point people and primary resources, but I don’t know whether they are assigned to other...

Apr 2020
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Director

Other Observations

For the most part, things are okay. Every once in a while, a user gets on a Citrix server that is...

Apr 2020
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Director

People and Knowledge

With the hosting, the quality of Cerner’s staff is fine. We talk with Cerner frequently. I think...

Apr 2020
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Director

Tools and Methodology

Cerner executes fine. We have regular meetings in which they tell us all the great things that they...

Apr 2020
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Director

Relationship

The executives are sometimes there and sometimes not. They came on-site a couple of times, but we...

Apr 2020
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Director

Tools and Methodology

Cerner doesn't exceed our expectations because of the way they do their upgrades.

Apr 2020
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Director

Project Results

Cerner has a lot of work to do. The product, the team, and the support are not where they need to be...

Apr 2020
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CIO

ROI and Cost

Cerner avoids charging for every little thing. The only bills that we have gotten are our statements...

Mar 2020
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CIO

People and Knowledge

Cerner exceeded our expectations. We had a salesperson that was very helpful throughout the sales...

Mar 2020
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CIO

Tools and Methodology

The jury is still out on Cerner’s strategic ability. I wanted to give it a high score based on what...

Mar 2020
(2)
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Director

Project Results

If the decision to purchase Cerner’s hosting service again were up to me, I would say heck yeah....

Feb 2020
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Director

Future Outlook

We are contracted for the future with Cerner, and I can't see us changing systems. At this point,...

Feb 2020
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Director

ROI and Cost

Cerner doesn't nickel-and-dime us. They are good about that. Cerner consistently exceeds my...

Feb 2020
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Director

People and Knowledge

Cerner has a handful of people that run our system very well. The system runs pretty seamlessly for...

Feb 2020
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Director

Relationship

I have the chance to speak with one of Cerner's higher-ups regularly, and I feel like I am in the...

Feb 2020
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Director

ROI and Cost

I would definitely recommend Cerner's hosting services. I would tell people that we can't do the...

Feb 2020
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Director

Future Outlook

We will continue to contract with Cerner; however, there are certain areas in which we might get...

Feb 2020
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Director

Tools and Methodology

Cerner frequently exceeds our expectations. But as with any vendor, there are some days when they...

Feb 2020
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Director

Relationship

Cerner does really well at having consistent and open communication. We can discuss future projects...

Feb 2020
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Director

Relationship

There are occasions when Cerner is supporting another client and our needs have to wait another day,...

Feb 2020
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Director

Relationship

What is working well for us is having open communication. I can reach any number of skilled folks on...

Feb 2020
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Director

ROI and Cost

I tell people that Cerner has resources that organizations our size cannot afford. Cerner can...

Feb 2020
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Director

Relationship

I would like to tell the executives at Cerner that smaller clients sometimes don’t get the same...

Feb 2020
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Analyst/Coordinator

People and Knowledge

The application hosting team that we got from Cerner was better than most. We have had a bigger...

Jan 2020
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Analyst/Coordinator

People and Knowledge

I would definitely contract with Cerner for hosting again. The vendor’s people are all very...

Jan 2020
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Analyst/Coordinator

Other Observations

We have had very few post-implementation issues with the application hosting, and most of the issues...

Jan 2020
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Analyst/Coordinator

Relationship

We don’t care about the super high-up executives at Cerner, but each group from Cerner has a leader...

Jan 2020
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Analyst/Coordinator

ROI and Cost

I don’t know whether we are getting our money’s worth with Cerner. We spend a lot of money.

Jan 2020
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Analyst/Coordinator

Relationship

There are fewer things to worry about when someone is remotely hosted. There can be small...

Jan 2020
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Analyst/Coordinator

Relationship

Working with Cerner’s application hosting group is a totally different experience than working with...

Jan 2020
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Director

Tools and Methodology

When we converted to Cerner's services, there were some changes that were really good. We have...

Jan 2020
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Director

Sales and Contracting

Cerner does things differently from our previous vendor. With our previous vendor, when we received...

Jan 2020
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Director

People and Knowledge

Cerner will sometimes let us know that something in the system is down before we realize that thing...

Jan 2020
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Director

Project Results

In terms of hosting, Cerner has done a good job, but there is always room for improvement. When we...

Jan 2020
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Director

Project Results

The only thing that I would like to see be improved is the ability to find information. That can be...

Jan 2020
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Director

People and Knowledge

The service has gotten better. The challenge has just been that we don’t always get the right person...

Jan 2020
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Director

Other Observations

I have always recommended having groups of folks working on certain clients. That way, Cerner’s...

Jan 2020
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Director

People and Knowledge

Cerner could focus on finding the right folks for the help desk. We go through the same process with...

Jan 2020
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Manager

Tools and Methodology

Being remote hosted with Cerner is the smartest thing we ever did. We absolutely love Cerner's...

Jan 2020
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Manager

Tools and Methodology

Previously, Cerner had always been very responsive, proactive, and good to us. But this year, Cerner...

Jan 2020
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Manager

Tools and Methodology

The new engineers aren't really skilled. In the past, we had that problem, but Cerner's management...

Jan 2020
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Manager

Tools and Methodology

When Cerner really is organized, they are forward thinking. They do look ahead to what is coming,...

Jan 2020
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Manager

Tools and Methodology

We desperately want Cerner to go back to what they used to be. We want to give them top scores as we...

Jan 2020
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Director

Relationship

I have some concerns because Cerner is pushing people toward their patient accounting model. We have...

Jan 2020
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Director

Lessons Learned

Whether I would recommend Cerner to others depends on which product people want Cerner to host. From...

Jan 2020
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Director

Relationship

When we make requests to Cerner, we eventually get an answer, but the request is bounced around a...

Jan 2020
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Director

Tools and Methodology

Cerner is maintaining a Siemens product, but I don't see them investing in that product. They are...

Jan 2020
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Director

ROI and Cost

Once Cerner gets the information, they execute well. Their service is expensive, but they get the...

Jan 2020
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Director

Project Results

We haven't had a single outage with Cerner this year. Things have been very stable. Cerner has...

Jan 2020
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Manager

Tools and Methodology

I have talked to other companies that have tried to self host. With the cost and maintenance of the...

Jan 2020
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Manager

Tools and Methodology

We have regular meetings with Cerner, and they tell us about scheduled downtime. Cerner has been...

Jan 2020
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CNIO

Other Observations

From a technical perspective, Cerner has handled things very well. The biggest benefit of their...

Jan 2020
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CNIO

Tools and Methodology

There are multiple, concurrent projects going on around our own infrastructure. We have certainly...

Jan 2020
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CNIO

Relationship

Cerner has been very engaged in the planning. We have seen the outcomes in terms of uptime. I have...

Jan 2020
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CNIO

Tools and Methodology

For the hosting services, Cerner is keeping all of their commitments under the contract. From an...

Jan 2020
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Director

Project Results

The service that Cerner has been able to provide for us has given us a very stable system, and...

Jan 2020
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Director

Relationship

We are a remote-hosted client, and working with Cerner and their hosting services has been a...

Jan 2020
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Director

Tools and Methodology

We pay a premium for remote hosting with Cerner, and the reliability is terrible. We have had dozens...

Dec 2019
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Director

People and Knowledge

I think that Cerner hires really young kids that don't have much experience to run their data...

Dec 2019
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Director

Tools and Methodology

Cerner still uses an old legacy client-server. They are years away from a cloud-based solution....

Dec 2019
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Director

Relationship

We are partnering with Cerner. We have very transparent discussions, and Cerner knows what their...

Dec 2019
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Director

Sales and Contracting

Cerner is meeting their contractual service level agreements, which are pretty easy to meet. Cerner...

Dec 2019
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Director

Tools and Methodology

We have found the remote hosting to be positive. Cerner's support has saved us because we are a...

Dec 2019
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Director

Relationship

Our relationship with the vendor has been there since the initial contract was signed. We have...

Dec 2019
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Director

ROI and Cost

We don't feel like Cerner charges for every little thing because we negotiate. We have definitely...

Dec 2019
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CMIO

Project Results

Cerner's application hosting services have been almost flawless. We recently had an issue in which...

Dec 2019
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CMIO

People and Knowledge

Cerner’s application hosting team members have been solid. Even when something goes wrong, they are...

Dec 2019
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CIO

People and Knowledge

Cerner’s resources understand their products really well and have the knowledge we don’t have....

Dec 2019
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CIO

Tools and Methodology

Our biggest challenge with Cerner’s application hosting services is the lack of consistency. For...

Dec 2019
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Analyst/Coordinator

Relationship

Our vendor contacts are very involved with our organization. When I email or call those contacts,...

Dec 2019
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Analyst/Coordinator

Other Observations

When people want to go to Cerner for application hosting, those people need to understand that every...

Dec 2019
 Helpful

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Director

ROI and Cost

Cerner does not consistently meet our expectations. I get the feeling that Cerner does more than...

Nov 2019
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Director

Relationship

I would have given Cerner a higher rating several years ago. The vendor might be focused on larger...

Nov 2019
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Director

Other Observations

There have been recent announcements about a partnership with Amazon Web Services (AWS)....

Nov 2019
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Director

Relationship

The executive involvement isn't as deep as it should be. I expected to see more presence from the...

Nov 2019
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Director

Relationship

There has been turnover with our account leaders, and now our person isn't as engaged. That person...

Nov 2019
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Director

Other Observations

We used to self-host some of the system’s components, but we have moved all of that to Cerner’s...

Nov 2019
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Director

Tools and Methodology

The vendor appears to be focused on completing the implementation of the solution but not providing...

Nov 2019
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