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Clairvia Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
Functionality and Upgrades
The people that were chosen to select the product were end users, but I don’t think they explored...
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Manager
Functionality and Upgrades
We can’t look at a collection of our inpatient units on the screen. We have to print out paper every...
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Manager
Functionality and Upgrades
We did an upgrade, and it was okay. Things weren’t fixed that we thought would be fixed with the...
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Director
Functionality and Upgrades
We would not buy the system again, and that is based on our experience and feedback from the end...
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Director
ROI / Cost (care and feeding)
The vendor charges us for every little thing. Cerner is very concrete. Unlike most vendors, Cerner...
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Director
Implementation and Training
Cerner could do a better job with the implementation, and that has to do with the information, the...
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Director
Functionality and Upgrades
Clairvia has limitations with the reports. We have to go back and ask about a lot of things. We...
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Director
Technology
Technology does what it does, and we have some organizational decisions behind the system when it...
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Director
Relationship
Cerner hasn’t shared their vision with us; that is something we have to ask about. If there is any...
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Director
Service and Support
Cerner does not always find the resolution we need, but Cerner does follow up with us and calls us...
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Director
Service and Support
During the COVID-19 crisis, if we needed some last-minute things, Cerner was definitely available to...
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Director
Lessons Learned
I would tell others that they should really ask Cerner about the details and what the packages come...
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VP/Other Executive
Relationship
It is hard to say whether Cerner keeps all of their promises, but I have had very good success with...
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VP/Other Executive
ROI / Cost (care and feeding)
Cerner avoids nickel-and-diming because we actually have fixed fee upgrades, and I am big on that...
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Analyst/Coordinator
Functionality and Upgrades
We have had some issues with different pieces of Clairvia not working properly with Android phones....
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Analyst/Coordinator
Lessons Learned
Ease of use for the end users has two parts. Putting in schedules is okay. But on the client side,...
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Analyst/Coordinator
Relationship
Cerner is proactive with Clairvia. If there is something big, they let us know about it right away.
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Analyst/Coordinator
Service and Support
Our client advocate has not done well, but people around and above that person have done well. They...
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Analyst/Coordinator
Implementation and Training
We had some struggles with the training and with getting our folks on the system. Some of the...
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Analyst/Coordinator
Functionality and Upgrades
Cerner does extremely well with upgrades. They give us warnings as we are getting ready to do the...
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Analyst/Coordinator
Service and Support
If we are enrolling someone new into Clairvia, or if there is a new upgrade, I have to basically go...
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Director
Relationship
I wish I could say that Cerner keeps all of their promises. That may be a little unfair because...
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Director
ROI / Cost (care and feeding)
No other products have the depth that Clairvia does. If the decision were up to me, I would purchase...
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Analyst/Coordinator
Interfacing and Integration
I didn't have any choice in the matter of purchasing Clairvia, but my organization would probably...
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Analyst/Coordinator
Functionality and Upgrades
One thing I don’t like about the product is the reporting. It is very poor and outdated. The reports...
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Analyst/Coordinator
Functionality and Upgrades
It is hard to say whether I would recommend the product because I don't have much to compare it to,...
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Analyst/Coordinator
Implementation and Training
The training is really nonexistent. We just onboarded a new person to help support our capacity...
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Analyst/Coordinator
Functionality and Upgrades
I did not support our previous application. There has not been much of a change. One thing that we...
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Analyst/Coordinator
Interfacing and Integration
Given the state that we are in, we have been pretty happy for the most part. We use a third-party...
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Analyst/Coordinator
ROI / Cost (care and feeding)
The only thing that has been quoted for me is the cost of integrating the system with our EMR. We...
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Analyst/Coordinator
Functionality and Upgrades
Clairvia is an application that is only as good as what we put into it. If we have a nursing unit...
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Analyst/Coordinator
Functionality and Upgrades
Sometimes there are defects in the system, and after troubleshooting things and working with Cerner,...
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Analyst/Coordinator
Service and Support
If I were to speak specifically to one person, I would say the training works great. When I think of...
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Analyst/Coordinator
Service and Support
We have support through application management services, and the support team was available during...
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Analyst/Coordinator
Interfacing and Integration
Cerner could have some core designs. In terms of the way the interface is and how it connects to our...
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Manager
Functionality and Upgrades
The upgrades for Clairvia don't usually change a whole lot of things, so they are okay. We don't...
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Manager
Implementation and Training
Cerner is not very easy to work with for implementations. That is just because they are a big...
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Manager
Functionality and Upgrades
Clairvia has a smaller focus group of end users. That makes the ease of use a bit more manageable.
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Manager
Interfacing and Integration
Clairvia is not fully integrated. We don't use a lot of web support with Clairvia. I am not sure how...
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Manager
Service and Support
We generally have regular meetings scheduled with Cerner, but they often get cancelled. That is why...
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Manager
Service and Support
For Clairvia, Cerner hasn’t promised a whole lot. They keep talking about their innovations and...
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Manager
ROI / Cost (care and feeding)
For Clairvia, I think we are getting a fair value because we have a package that bundles with our...
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Nurse
Interfacing and Integration
Clairvia does well because it integrates with our EHR.
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Nurse
Functionality and Upgrades
We cannot produce our own reports like Cerner led us to believe we would be able to. There are...
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Nurse
Functionality and Upgrades
We have been up on the system for years, and our managers still have difficulties scheduling...
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Analyst/Coordinator
Service and Support
We have had some struggles with Cerner's technical support. The issue is in the time it takes for...
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Analyst/Coordinator
Functionality and Upgrades
We have issues with Clairvia. Some of those issues are because of the size of our institution. Some...
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Analyst/Coordinator
Other Observations & Comments
Cerner’s executives are absent. I don’t even know whether I have talked to anyone other than their...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Clairvia is fairly reasonably priced. In terms of our money’s worth, we could still get more out of...
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Analyst/Coordinator
Future Outlook
The complications of Clairvia make me want to say that I wouldn’t buy it again. I have seen another...
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Analyst/Coordinator
Functionality and Upgrades
Clairvia is a bit cumbersome. There is a critical piece that our users aren't able to use; that...
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Analyst/Coordinator
Service and Support
Usually, Clairvia works very well. We did have an issue at one point, but it was because no one had...
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Analyst/Coordinator
Other Observations & Comments
Cerner keeps their promises for the most part. I have had to have some words at times, but I have...
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Analyst/Coordinator
Other Observations & Comments
We have service contracts with Cerner. When we submit questions, they don't nickel-and-dime us....
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Nurse
Functionality and Upgrades
I predict we will be satisfied a year from now. The autonomy the product enables and the layout make...
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Nurse
Functionality and Upgrades
Sometimes the updates are good, but sometimes the integration between the payroll system, Clairvia,...
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Analyst/Coordinator
Service and Support
The vendor has sometimes struggled to have knowledgeable people on their actual application support....
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Analyst/Coordinator
Relationship
If we dig, there are key people who are absolutely phenomenal to deal with, and they are...
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Analyst/Coordinator
Functionality and Upgrades
I feel like there have always been issues with the product. I am going to cross my fingers and knock...
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Analyst/Coordinator
Functionality and Upgrades
The vendor's staffing interface works great, and for the most part, the whole system works great,...
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Analyst/Coordinator
Functionality and Upgrades
I wish there was more flexibility in the application to fix times and do other things. As the system...
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Analyst/Coordinator
Service and Support
We talk to the vendor about our issues and feel like we are very vocal with our requests. I...
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Analyst/Coordinator
Other Observations & Comments
From what I understand, we are going to hold on to the product. I don't think that we will be going...
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Analyst/Coordinator
Other Observations & Comments
If we started over again today, I would buy the product again. Acuity is a really hard topic, and I...
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Analyst/Coordinator
Functionality and Upgrades
The product does a good job of driving tangible outcomes, and I really do think that it is a good...
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Manager
Functionality and Upgrades
Based on some of Cerner’s scheduling things that I have seen, I would still recommend Cerner but...
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Manager
Service and Support
When we originally bought the product, it wasn’t a Cerner product. Clairvia was very responsive...
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Manager
Interfacing and Integration
Clairvia is best with the inpatient nursing unit, but our organization goes way beyond the inpatient...
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Manager
Technology
The product is still using old versions of Windows, and Cerner has been rather slow to make the...
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Manager
Functionality and Upgrades
Cerner continues to do a reasonable job with context-sensitive health, which is something I continue...
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Manager
Other Observations & Comments
The ongoing service got bad for a little while last year, but Cerner has improved. Our client...
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Manager
Relationship
The executives engage largely when forced to do so. I hear from our executive when the person has no...
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Manager
Other Observations & Comments
Cerner does not drive tangible outcomes. When we engage them, prod them, and in some cases pull our...
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Manager
Relationship
We have logged several ideas on Cerner’s customer site, and one or two have already been in flight...
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Manager
Service and Support
Our client advocate is pretty good and responsive. The support team itself varies. Cerner likes to...
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Manager
Other Observations & Comments
Cerner has an upgrade center. We have used it once before. Cerner had just organized the upgrade...
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Manager
Functionality and Upgrades
We have had qualitative feedback on how some of the demand measurements have helped us isolate...
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Manager
Functionality and Upgrades
Folks that came on board from non-nursing areas were largely migrating from spreadsheets or paper,...
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Manager
Other Observations & Comments
Cerner uses the train-the-trainer approach, so ongoing training is a misnomer because we provide the...
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Manager
Implementation and Training
Cerner’s training is actually pretty good when we do have it. It gets the basic ideas across....
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Manager
Functionality and Upgrades
When Cerner says that something will be in a release, it tends to be there. But sometimes it takes...
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CNIO
Other Observations & Comments
We are really trying to focus on workforce management, and I think a problem is that there are so...
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CNIO
Functionality and Upgrades
Clairvia works well. It takes a little while for the managers to really get comfortable with the...
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CNIO
Service and Support
Cerner’s support is good. Sometimes, we would like to have an expert resource a little faster than...
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CNIO
Other Observations & Comments
I would probably buy Clairvia if I had to start again from scratch, but I have not looked in the...
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CNIO
Service and Support
Cerner keeps their promises around service. We haven’t requested additional functionality, and there...
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CNIO
ROI / Cost (care and feeding)
Clairvia is getting more and more expensive, especially for people who don’t have the full suite of...
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CNIO
Implementation and Training
The most recent implementation work we did with Cerner was great. But we don’t use them a lot for...
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CNIO
Other Observations & Comments
In terms of ease of use with Clairvia, there are a lot of steps that the end users use only every...
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CNIO
ROI / Cost (care and feeding)
The price of Clairvia is the biggest issue. We have to work so much to convince our finance team...
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CNIO
Relationship
We have a client relationship manager, and that person is very good. The person talks with us every...
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