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Clairvia Comments
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User Commentary
Analyst/Coordinator
I would buy Clairvia again, but we would have to look at what is available in the market. Part of...
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Analyst/Coordinator
Cerner keeps all of their promises. Sometimes, things are more expensive than we would like them to...
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Analyst/Coordinator
Cerner doesn't nickel-and-dime us. There was a large sticker price at the beginning. We are having...
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Analyst/Coordinator
We don't use Cerner's implementation services a lot because we are so independent. But when we need...
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Analyst/Coordinator
I would definitely recommend Clairvia to a peer. We interface the EMR, our timetables, and...
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CNIO
Charge nurses are the ones who go into Clairvia every shift and make patient assignments. Within...
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CNIO
We have a contract with Cerner for support. If we didn't, we would be nickel-and-dimed; Clairvia is...
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CNIO
Cerner has been very responsive to any questions or concerns. If we need a refresher, Cerner is...
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CNIO
The good thing about Clairvia is that it is vendor agnostic. That has been really helpful. Depending...
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CNIO
There are a few things I would like Cerner to work on. But outside of those things, Clairvia is...
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CNIO
For short-term use, I would dock the solution a bit because it would be really nice if the system...
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CNIO
Clairvia has definitely had a positive effect. We have managed to accomplish a couple of things with...
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CNIO
In terms of patient outcomes, I don't know that I necessarily have data on this, but we try to look...
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CNIO
We recently did an upgrade where we added some new feature functionality. The vendor did really well...
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CNIO
Interoperability is a big thing that the vendor is working with us on. They have been great...
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CNIO
I know many people using the product because of the benefits, and they are non-Cerner customers. I...
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Analyst/Coordinator
We use Clairvia to look at acuity data so that we can make equitable assignments. We also use the...
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Analyst/Coordinator
The delivery time frame that we hope for versus Cerner's delivery time frame are two different...
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Analyst/Coordinator
The vendor's upgrades have been absolutely wonderful. We upgraded a certain component, and that was...
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Analyst/Coordinator
Cerner isn't very proactive. The vendor is really great at providing training, but we have to ask...
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Analyst/Coordinator
There is definitely room for improvement with the reporting feature and our ability to get data from...
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Analyst/Coordinator
Our client advocate will provide education and bend over backward to do everything. That person is...
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Manager
We have nothing but good things to say about Cerner. I think they are a very well-rounded company...
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Manager
We always have very smooth rollouts with Clairvia. It is very user friendly, so our users enjoy it....
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Manager
The most recent thing we have been doing is rolling out the mobile app. For years, our users have...
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Manager
Cerner does avoid charging for everything. And what I really like is that a lot of times, Cerner...
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Manager
Cerner offers so much training for Clairvia, and I haven't really needed anything in terms of...
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CNIO
When we first put in Clairvia, it involved an interface from our time and attendance system. We had...
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Manager
We were a little understaffed in our support of the application until recently. We have a...
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Manager
From a technical standpoint, Cerner is very receptive. We have our regular check-in calls, and...
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Manager
Some of the training material Clairvia has on their site is great if we go digging around. I just...
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Manager
People have a little difficulty with Clairvia sometimes. The system is fairly complex. Some of the...
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Manager
I am pleased that the product takes into consideration holistic nursing practice. That is a benefit....
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Analyst/Coordinator
I haven’t had any issues with Cerner. We would most likely recommend them. They sometimes charge for...
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Analyst/Coordinator
Cerner's web support is very good. When it comes to executive involvement, there is one person who...
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Analyst/Coordinator
I am pleased with Clairvia. The staff manager is used by nursing and other departments, and there...
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Analyst/Coordinator
I think Cerner does the best they can in terms of keeping promises. With our current product, they...
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Manager
I have seen the contracts, and we are getting what we pay for. I would be very likely to recommend...
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CNIO
We use the system for patient care assignments. There is a module that is called Clairvia Assignment...
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CNIO
There are a lot of routine requests with Clairvia that are actual builds within Clairvia. Clairvia...
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CNIO
We had to do a lot of training with the leadership team members to get them to the point where they...
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Analyst/Coordinator
With Clairvia, I would see what else is out there before purchasing it again since the prices are...
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Analyst/Coordinator
With troubleshooting, if I can get to tier-two support or to somebody who is familiar with the...
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Analyst/Coordinator
Every time a new patch or a release comes out, there seems to be some sort of bug with a different...
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Analyst/Coordinator
Cerner has not kept some promises. We have been waiting over a year for Cerner to provide...
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Nurse
When we went live with the product, the vendor implemented it very well and did a lot of educational...
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Nurse
When I start thinking about the reports, I know there are issues there. One side of the system is...
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Nurse
I know the vendor is implementing new technology; the problem is that we are a specialty hospital,...
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Nurse
The system has a very positive effect. Our nurses like it when they understand it and when we are...
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Nurse
When we first started, I don’t think we maintained the maintenance the way it was intended to be....
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Nurse
The vendor has always been helpful when we reach out to them. My IT counterpart is also a nurse and...
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Nurse
My frustration with Cerner is that I will identify things that would enhance the tool for us, but...
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Analyst/Coordinator
Clairvia is a great solution. It is extremely comprehensive in what it can do. We utilize every...
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Analyst/Coordinator
Cerner is technically a vendor because we are buying a service and a tool from them, but for our...
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Analyst/Coordinator
I would love to see Clairvia give a little bit better insight into productivity tools that are...
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Analyst/Coordinator
Clairvia's reports are difficult to run. The way they are listed is not intuitive. We have to...
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Analyst/Coordinator
Cerner doesn't really support us in optimizing Clairvia. We are a large organization, so Cerner set...
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Nurse
Clairvia is great. The solution is very fluid. We can create specialized and customized reports. I...
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Nurse
I wish Clairvia had better canned reports. The system isn't able to run reports on who opted into...
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Nurse
Cerner bundles their charges, so it can be hard to know whether they avoid charging us for every...
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VP/Other Executive
The bottom line is that Cerner couldn't deliver on nearly anything they promised. This product is...
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VP/Other Executive
The workload balancing is really limited to one unit. The product really balances schedules based on...
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Manager
The people that were chosen to select the product were end users, but I don’t think they explored...
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Manager
We can’t look at a collection of our inpatient units on the screen. We have to print out paper every...
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Manager
We did an upgrade, and it was okay. Things weren’t fixed that we thought would be fixed with the...
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Director
We would not buy the system again, and that is based on our experience and feedback from the end...
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Director
The vendor charges us for every little thing. Cerner is very concrete. Unlike most vendors, Cerner...
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Director
Cerner could do a better job with the implementation, and that has to do with the information, the...
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Director
Clairvia has limitations with the reports. We have to go back and ask about a lot of things. We...
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Director
Technology does what it does, and we have some organizational decisions behind the system when it...
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Director
Cerner hasn’t shared their vision with us; that is something we have to ask about. If there is any...
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Director
Cerner does not always find the resolution we need, but Cerner does follow up with us and calls us...
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Director
During the COVID-19 crisis, if we needed some last-minute things, Cerner was definitely available to...
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Director
I would tell others that they should really ask Cerner about the details and what the packages come...
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VP/Other Executive
It is hard to say whether Cerner keeps all of their promises, but I have had very good success with...
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VP/Other Executive
Cerner avoids nickel-and-diming because we actually have fixed fee upgrades, and I am big on that...
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Analyst/Coordinator
We have had some issues with different pieces of Clairvia not working properly with Android phones....
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Analyst/Coordinator
Ease of use for the end users has two parts. Putting in schedules is okay. But on the client side,...
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Analyst/Coordinator
Cerner is proactive with Clairvia. If there is something big, they let us know about it right away.
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Analyst/Coordinator
Our client advocate has not done well, but people around and above that person have done well. They...
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Analyst/Coordinator
We had some struggles with the training and with getting our folks on the system. Some of the...
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Analyst/Coordinator
Cerner does extremely well with upgrades. They give us warnings as we are getting ready to do the...
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Analyst/Coordinator
If we are enrolling someone new into Clairvia, or if there is a new upgrade, I have to basically go...
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Director
I wish I could say that Cerner keeps all of their promises. That may be a little unfair because...
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Director
No other products have the depth that Clairvia does. If the decision were up to me, I would purchase...
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Analyst/Coordinator
I didn't have any choice in the matter of purchasing Clairvia, but my organization would probably...
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Analyst/Coordinator
One thing I don’t like about the product is the reporting. It is very poor and outdated. The reports...
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Analyst/Coordinator
It is hard to say whether I would recommend the product because I don't have much to compare it to,...
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Analyst/Coordinator
The training is really nonexistent. We just onboarded a new person to help support our capacity...
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Analyst/Coordinator
I did not support our previous application. There has not been much of a change. One thing that we...
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Analyst/Coordinator
Given the state that we are in, we have been pretty happy for the most part. We use a third-party...
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Analyst/Coordinator
The only thing that has been quoted for me is the cost of integrating the system with our EMR. We...
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Analyst/Coordinator
Clairvia is an application that is only as good as what we put into it. If we have a nursing unit...
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Analyst/Coordinator
Sometimes there are defects in the system, and after troubleshooting things and working with Cerner,...
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Analyst/Coordinator
If I were to speak specifically to one person, I would say the training works great. When I think of...
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Analyst/Coordinator
We have support through application management services, and the support team was available during...
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Analyst/Coordinator
Cerner could have some core designs. In terms of the way the interface is and how it connects to our...
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Manager
The upgrades for Clairvia don't usually change a whole lot of things, so they are okay. We don't...
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Manager
Cerner is not very easy to work with for implementations. That is just because they are a big...
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Manager
Clairvia has a smaller focus group of end users. That makes the ease of use a bit more manageable.
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Manager
Clairvia is not fully integrated. We don't use a lot of web support with Clairvia. I am not sure how...
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Manager
We generally have regular meetings scheduled with Cerner, but they often get cancelled. That is why...
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Manager
For Clairvia, Cerner hasn’t promised a whole lot. They keep talking about their innovations and...
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Manager
For Clairvia, I think we are getting a fair value because we have a package that bundles with our...
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Nurse
Clairvia does well because it integrates with our EHR.
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Nurse
We cannot produce our own reports like Cerner led us to believe we would be able to. There are...
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Nurse
We have been up on the system for years, and our managers still have difficulties scheduling...
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Analyst/Coordinator
We have had some struggles with Cerner's technical support. The issue is in the time it takes for...
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Analyst/Coordinator
We have issues with Clairvia. Some of those issues are because of the size of our institution. Some...
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Analyst/Coordinator
Cerner’s executives are absent. I don’t even know whether I have talked to anyone other than their...
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Analyst/Coordinator
Clairvia is fairly reasonably priced. In terms of our money’s worth, we could still get more out of...
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Analyst/Coordinator
The complications of Clairvia make me want to say that I wouldn’t buy it again. I have seen another...
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Analyst/Coordinator
Clairvia is a bit cumbersome. There is a critical piece that our users aren't able to use; that...
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Analyst/Coordinator
Usually, Clairvia works very well. We did have an issue at one point, but it was because no one had...
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Analyst/Coordinator
Cerner keeps their promises for the most part. I have had to have some words at times, but I have...
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Analyst/Coordinator
We have service contracts with Cerner. When we submit questions, they don't nickel-and-dime us....
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Nurse
I predict we will be satisfied a year from now. The autonomy the product enables and the layout make...
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Nurse
Sometimes the updates are good, but sometimes the integration between the payroll system, Clairvia,...
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Analyst/Coordinator
The vendor has sometimes struggled to have knowledgeable people on their actual application support....
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Analyst/Coordinator
If we dig, there are key people who are absolutely phenomenal to deal with, and they are...
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Analyst/Coordinator
I feel like there have always been issues with the product. I am going to cross my fingers and knock...
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Analyst/Coordinator
The vendor's staffing interface works great, and for the most part, the whole system works great,...
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Analyst/Coordinator
I wish there was more flexibility in the application to fix times and do other things. As the system...
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Analyst/Coordinator
We talk to the vendor about our issues and feel like we are very vocal with our requests. I...
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Analyst/Coordinator
From what I understand, we are going to hold on to the product. I don't think that we will be going...
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Analyst/Coordinator
If we started over again today, I would buy the product again. Acuity is a really hard topic, and I...
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Analyst/Coordinator
The product does a good job of driving tangible outcomes, and I really do think that it is a good...
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