Clairvia Comments

 

Featured  Report

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/30/2020 4:05:42 PM and Model.EvProductId = 1741

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Analyst/Coordinator

Functionality and Upgrades

It is hard to say whether I would recommend the product because I don't have much to compare it to,...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The training is really nonexistent. We just onboarded a new person to help support our capacity...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I did not support our previous application. There has not been much of a change. One thing that we...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

Given the state that we are in, we have been pretty happy for the most part. We use a third-party...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

The only thing that has been quoted for me is the cost of integrating the system with our EMR. We...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Clairvia is an application that is only as good as what we put into it. If we have a nursing unit...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Sometimes there are defects in the system, and after troubleshooting things and working with Cerner,...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

If I were to speak specifically to one person, I would say the training works great. When I think of...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We have support through application management services, and the support team was available during...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

Cerner could have some core designs. In terms of the way the interface is and how it connects to our...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The upgrades for Clairvia don't usually change a whole lot of things, so they are okay. We don't...

Sep 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

Cerner is not very easy to work with for implementations. That is just because they are a big...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Clairvia has a smaller focus group of end users. That makes the ease of use a bit more manageable.

Sep 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

Clairvia is not fully integrated. We don't use a lot of web support with Clairvia. I am not sure how...

Sep 2020
 Helpful

 or  to see details.

Manager

Service and Support

We generally have regular meetings scheduled with Cerner, but they often get cancelled. That is why...

Sep 2020
 Helpful

 or  to see details.

Manager

Service and Support

For Clairvia, Cerner hasn’t promised a whole lot. They keep talking about their innovations and...

Sep 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

For Clairvia, I think we are getting a fair value because we have a package that bundles with our...

Sep 2020
 Helpful

 or  to see details.

Nurse

Interfacing and Integration

Clairvia does well because it integrates with our EHR.

Aug 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

We cannot produce our own reports like Cerner led us to believe we would be able to. There are...

Aug 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

We have been up on the system for years, and our managers still have difficulties scheduling...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We have had some struggles with Cerner's technical support. The issue is in the time it takes for...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have issues with Clairvia. Some of those issues are because of the size of our institution. Some...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Cerner’s executives are absent. I don’t even know whether I have talked to anyone other than their...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

Clairvia is fairly reasonably priced. In terms of our money’s worth, we could still get more out of...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

The complications of Clairvia make me want to say that I wouldn’t buy it again. I have seen another...

Aug 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Clairvia is a bit cumbersome. There is a critical piece that our users aren't able to use; that...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Usually, Clairvia works very well. We did have an issue at one point, but it was because no one had...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Cerner keeps their promises for the most part. I have had to have some words at times, but I have...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

We have service contracts with Cerner. When we submit questions, they don't nickel-and-dime us....

Jul 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

I predict we will be satisfied a year from now. The autonomy the product enables and the layout make...

Jul 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

Sometimes the updates are good, but sometimes the integration between the payroll system, Clairvia,...

Jul 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor has sometimes struggled to have knowledgeable people on their actual application support....

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

If we dig, there are key people who are absolutely phenomenal to deal with, and they are...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I feel like there have always been issues with the product. I am going to cross my fingers and knock...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The vendor's staffing interface works great, and for the most part, the whole system works great,...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I wish there was more flexibility in the application to fix times and do other things. As the system...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We talk to the vendor about our issues and feel like we are very vocal with our requests. I...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

From what I understand, we are going to hold on to the product. I don't think that we will be going...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

If we started over again today, I would buy the product again. Acuity is a really hard topic, and I...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product does a good job of driving tangible outcomes, and I really do think that it is a good...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Based on some of Cerner’s scheduling things that I have seen, I would still recommend Cerner but...

Mar 2020
 Helpful

 or  to see details.

Manager

Service and Support

When we originally bought the product, it wasn’t a Cerner product. Clairvia was very responsive...

Mar 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

Clairvia is best with the inpatient nursing unit, but our organization goes way beyond the inpatient...

Mar 2020
 Helpful

 or  to see details.

Manager

Technology

The product is still using old versions of Windows, and Cerner has been rather slow to make the...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Cerner continues to do a reasonable job with context-sensitive health, which is something I continue...

Mar 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

The ongoing service got bad for a little while last year, but Cerner has improved. Our client...

Mar 2020
 Helpful

 or  to see details.

Manager

Relationship

The executives engage largely when forced to do so. I hear from our executive when the person has no...

Mar 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Cerner does not drive tangible outcomes. When we engage them, prod them, and in some cases pull our...

Mar 2020
 Helpful

 or  to see details.

Manager

Relationship

We have logged several ideas on Cerner’s customer site, and one or two have already been in flight...

Mar 2020
 Helpful

 or  to see details.

Manager

Service and Support

Our client advocate is pretty good and responsive. The support team itself varies. Cerner likes to...

Mar 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Cerner has an upgrade center. We have used it once before. Cerner had just organized the upgrade...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have had qualitative feedback on how some of the demand measurements have helped us isolate...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Folks that came on board from non-nursing areas were largely migrating from spreadsheets or paper,...

Mar 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Cerner uses the train-the-trainer approach, so ongoing training is a misnomer because we provide the...

Mar 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

Cerner’s training is actually pretty good when we do have it. It gets the basic ideas across....

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

When Cerner says that something will be in a release, it tends to be there. But sometimes it takes...

Mar 2020
 Helpful

 or  to see details.

CNIO

Other Observations & Comments

We are really trying to focus on workforce management, and I think a problem is that there are so...

Mar 2020
 Helpful

 or  to see details.

CNIO

Functionality and Upgrades

Clairvia works well. It takes a little while for the managers to really get comfortable with the...

Mar 2020
 Helpful

 or  to see details.

CNIO

Service and Support

Cerner’s support is good. Sometimes, we would like to have an expert resource a little faster than...

Mar 2020
 Helpful

 or  to see details.

CNIO

Other Observations & Comments

I would probably buy Clairvia if I had to start again from scratch, but I have not looked in the...

Mar 2020
 Helpful

 or  to see details.

CNIO

Service and Support

Cerner keeps their promises around service. We haven’t requested additional functionality, and there...

Mar 2020
 Helpful

 or  to see details.

CNIO

ROI / Cost (care and feeding)

Clairvia is getting more and more expensive, especially for people who don’t have the full suite of...

Mar 2020
 Helpful

 or  to see details.

CNIO

Implementation and Training

The most recent implementation work we did with Cerner was great. But we don’t use them a lot for...

Mar 2020
 Helpful

 or  to see details.

CNIO

Other Observations & Comments

In terms of ease of use with Clairvia, there are a lot of steps that the end users use only every...

Mar 2020
 Helpful

 or  to see details.

CNIO

ROI / Cost (care and feeding)

The price of Clairvia is the biggest issue. We have to work so much to convince our finance team...

Mar 2020
 Helpful

 or  to see details.

CNIO

Relationship

We have a client relationship manager, and that person is very good. The person talks with us every...

Mar 2020
 Helpful

 or  to see details.

Nurse

Relationship

Clairvia is very thorough. I have worked with them before, so I trust them. We have a long-term...

Dec 2019
 Helpful

 or  to see details.

Nurse

ROI / Cost (care and feeding)

We are probably nickel-and-dimed more now because Clairvia went to Cerner. Things are more expensive...

Dec 2019
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

Clairvia works fine for what we want it to do, and we are only using a portion of it. Clairvia gives...

Dec 2019
 Helpful

 or  to see details.

Nurse

Other Observations & Comments

Those who have been using Clairvia for a while are comfortable with it, and those who haven’t been...

Dec 2019
 Helpful

 or  to see details.

Nurse

Interfacing and Integration

Cerner was a little slow on their integration into other browsers.

Dec 2019
 Helpful

 or  to see details.

Nurse

Relationship

Being proactive means keeping up with what we are doing and what our needs might be. I have to...

Dec 2019
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

If someone were to ask about Clairvia, I would tell them that it can be customized to everything...

Dec 2019
 Helpful

 or  to see details.

Director

Relationship

For the most part, Cerner keeps their promises. Regardless of the vendor, there are always going to...

Dec 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We had a great team for Clairvia. The tool is complex, and it has a lot of wonderful functionality...

Dec 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We have some challenges because we have multiple hospitals, and we can’t always get some of the...

Dec 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Clairvia leaves a lot to be desired in many areas, such as the staffing and scheduling module and...

Dec 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Some of the reporting functions could be enhanced. For one thing; I don’t know of a way to archive a...

Dec 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Shift alerts should be improved. We automatically broadcast our needs for shifts to be filled, but...

Dec 2019
 Helpful

 or  to see details.

Nurse

Service and Support

I am not sure whether we will keep Clairvia for the long term because the system is very manual for...

Dec 2019
 Helpful

 or  to see details.

Nurse

Service and Support

When we first got Clairvia, the system worked much better for us than it does now because the staff...

Dec 2019
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

An issue we have is accountability with Clairvia's information. Since everything in the system is...

Dec 2019
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

Clairvia isn't that easy or user friendly. The way that we use Clairvia today is the same way that...

Dec 2019
 Helpful

 or  to see details.

Nurse

Service and Support

When we call Cerner for support, they try to help us as much as they can, but they don't have much...

Dec 2019