Clairvia
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Manager

Functionality and Upgrades

Clairvia has the data that we need, but it isn't flexible data. It can only be queried the way...

Nov 2022
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Manager

Lessons Learned

I am comfortable with Clairvia, but if I had a friend who was interested in the system, I would tell...

Nov 2022
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Director

Relationship

When it comes to the vendor being proactive, we reach out to them instead of them reaching out to us....

Nov 2022
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Director

Future Outlook

I would not buy Clairvia again because it is limited in what it can provide with regard to...

Nov 2022
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Director

ROI / Cost (care and feeding)

Cerner charges for everything even if we don’t use certain functionality. The vendor packages...

Nov 2022
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Director

Implementation and Training

Cerner doesn’t provide ongoing training. They have resources to review, but that isn’t ongoing training....

Nov 2022
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Director

Implementation and Training

For the implementation, Cerner should have provided on-site support and post-go-live support.

Nov 2022
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Director

Functionality and Upgrades

We haven’t assessed some basic functions that the software could have. We feel as if we are a test...

Nov 2022
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Director

Future Outlook

We are not seeing the functionality that we would like, but we are anticipating it in the next upgrade....

Nov 2022
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Analyst/Coordinator

Interfacing and Integration

The system meets our needs. Cerner has been releasing some things recently related to reporting and...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Clairvia has been a difficult product to extract data from because the product has been stuck in its...

Oct 2022
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Analyst/Coordinator

Service and Support

If we call Cerner’s help desk, the support is horrible and really frustrating. I am not an end user,...

Oct 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

It is going to take a certain group to complete some of the enhancements and things that are really...

Oct 2022
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Analyst/Coordinator

Relationship

There are people at Cerner who are phenomenal, knowledgeable, and incredible at what they do. They...

Oct 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor has been really great to work with. We have a phenomenal client advocate that we work...

Oct 2022
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CNIO

Future Outlook

I wish that Clairvia were part of our long-term plans, but it isn't. We moved to a new EMR, and that...

Sep 2022
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CNIO

Functionality and Upgrades

There are a few things that we have asked Cerner for that we hope that they will work into their...

Sep 2022
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Nurse

Other Observations & Comments

One of our executives is not in love with the product, so I don’t know whether we are keeping the...

Jun 2022
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Nurse

Relationship

I have been to multiple boot camps with Cerner for this product, and recommendations have come from...

Jun 2022
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Nurse

Service and Support

When we went live, the vendor was all hands on deck because they were selling the product to us. But...

Jun 2022
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Nurse

Implementation and Training

For the most part, Cerner did an extremely good job with training. They did well with training as...

Jun 2022
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Nurse

Interfacing and Integration

The product integrates well with other Cerner products, like capacity management and our Cerner EMR....

Jun 2022
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Nurse

Functionality and Upgrades

The product is easy to use. Sometimes it is time consuming though. The issue is the amount of time...

Jun 2022
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Nurse

Lessons Learned

Some of our patients require one-to-one supervision. And what we are finding is that instead of...

Jun 2022
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Nurse

Functionality and Upgrades

What we tell others about the product is that we utilize the whole package. We speak highly of the...

Jun 2022
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Manager

Future Outlook

Clairvia is going away in the future. We will replace it with another vendor's product. Our team...

Jun 2022
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Manager

Interfacing and Integration

We pushed Cerner really hard, and they adapted Clairvia's integration to address our unique needs...

Jun 2022
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Manager

Functionality and Upgrades

Clairvia is not very user friendly or intuitive. It looks like an Excel spreadsheet, so people treat...

Jun 2022
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Manager

Service and Support

There is the Cerner team, and then there is the Cerner Clairvia team. They are separate. The Cerner...

Jun 2022
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Manager

Functionality and Upgrades

We have asked Cerner for things around reporting and analytics that have needed a lot of...

Jun 2022
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Manager

ROI / Cost (care and feeding)

We have asked for things from Cerner. For big asks, Cerner charges us professional service fees, but...

Jun 2022
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Manager

Other Observations & Comments

We created our own training materials. We used a train-the-trainer model where we would go to...

Jun 2022
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Nurse

ROI / Cost (care and feeding)

If I were talking to a peer about the benefits of the product, I would tell them that while we...

Jun 2022
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Nurse

ROI / Cost (care and feeding)

I would probably buy the Clairvia system again. COVID-19 has taught us that our needs are a bit...

Jun 2022
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Nurse

ROI / Cost (care and feeding)

Cerner was very generous with licenses during COVID-19 because we had to expand our staff very...

Jun 2022
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Nurse

Functionality and Upgrades

Cerner is missing the big picture, and that is so critical to us right now. The product gives us a...

Jun 2022
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Nurse

Relationship

We always assume things from the sales pitch, but Clairvia is pretty much as it was represented.

Jun 2022
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Nurse

Relationship

We have recurring calls with our customer liaison, and those work out well.

Jun 2022
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Manager

Relationship

The product is working. Cerner attempts to meet the demand. There are sometimes extraneous...

Mar 2022
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Manager

ROI / Cost (care and feeding)

The product is a package deal, and we choose how we get billed. We do well with getting our money’s...

Mar 2022
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Manager

Functionality and Upgrades

We wanted to do a labor and delivery outcome with the product, but that was just too complex. We...

Mar 2022
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Manager

Implementation and Training

The training could be improved. I don't know whether the vendor offers things that we are just not...

Mar 2022
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Manager

Relationship

I want the vendor to really bring front and center the holistic mapping of the product. Also, from a...

Mar 2022
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Manager

Service and Support

The support people are very good. They have very quick responses, even compared to other Cerner...

Mar 2022
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Manager

Relationship

The vendor has actually done a lot of work in the idea space with not just our ideas but also other...

Mar 2022
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Manager

Functionality and Upgrades

The ease of use is good because the process is simple. It is very straightforward. We have a couple...

Mar 2022
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Manager

Implementation and Training

We went live with the product for one department and then slowly added sites until we had the entire...

Mar 2022
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VP/Other Executive

Future Outlook

We will get the mobile app for Clairvia in the future, and I think that will please our staff and...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

I like the number of reports that are available in Clairvia. We can dig into the information, such...

Feb 2022
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CIO

Relationship

Our issue is a typical Cerner problem with Clairvia. The technology is good, but the vendor is MIA...

Feb 2022
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CIO

Future Outlook

The nurse scheduling happens through Clairvia, and everyone is very happy with that. My fear with...

Feb 2022
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Analyst/Coordinator

Other Observations & Comments

We have a client advocate through Cerner, though we recently got a new one. I am hoping our new...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

I would like to be able to run customized reports in the system. We have canned reports that come in...

Feb 2022
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Analyst/Coordinator

Future Outlook

I know Cerner was taken over by Oracle, so we are waiting to see what happens with that and how it...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

One thing I am disappointed with in the system is that it doesn’t have a time and attendance...

Feb 2022
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