Clairvia
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Manager

The product is working. Cerner attempts to meet the demand. There are sometimes extraneous...

Mar 2022
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Manager

The product is a package deal, and we choose how we get billed. We do well with getting our money’s...

Mar 2022
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Manager

We wanted to do a labor and delivery outcome with the product, but that was just too complex. We...

Mar 2022
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Manager

The training could be improved. I don't know whether the vendor offers things that we are just not...

Mar 2022
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Manager

I want the vendor to really bring front and center the holistic mapping of the product. Also, from a...

Mar 2022
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Manager

The support people are very good. They have very quick responses, even compared to other Cerner...

Mar 2022
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Manager

The vendor has actually done a lot of work in the idea space with not just our ideas but also other...

Mar 2022
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Manager

The ease of use is good because the process is simple. It is very straightforward. We have a couple...

Mar 2022
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Manager

We went live with the product for one department and then slowly added sites until we had the entire...

Mar 2022
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VP/Other Executive

We will get the mobile app for Clairvia in the future, and I think that will please our staff and...

Feb 2022
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VP/Other Executive

I like the number of reports that are available in Clairvia. We can dig into the information, such...

Feb 2022
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CIO

Our issue is a typical Cerner problem with Clairvia. The technology is good, but the vendor is MIA...

Feb 2022
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CIO

The nurse scheduling happens through Clairvia, and everyone is very happy with that. My fear with...

Feb 2022
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Analyst/Coordinator

We have a client advocate through Cerner, though we recently got a new one. I am hoping our new...

Feb 2022
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Analyst/Coordinator

I would like to be able to run customized reports in the system. We have canned reports that come in...

Feb 2022
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Analyst/Coordinator

I know Cerner was taken over by Oracle, so we are waiting to see what happens with that and how it...

Feb 2022
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Analyst/Coordinator

One thing I am disappointed with in the system is that it doesn’t have a time and attendance...

Feb 2022
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Manager

I think the system could be easier to use. People really have to be experts to use the system properly....

Dec 2021
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Manager

Our vendor representative provides us with discussions about the software and training regularly in...

Dec 2021
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Manager

The vendor is certainly trying to deliver new technology. They have rewritten a couple of reports...

Dec 2021
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Manager

We absolutely love that we can make patient assignments for the nursing staff in the system.

Dec 2021
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Manager

We have been disappointed in the integration because some things were advertised to function one...

Dec 2021
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Manager

I would buy the system again. We have been able to attend some group sessions where the vendor was...

Dec 2021
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Manager

Clairvia is set up in a silo format, and the reports that can be run are limited. Our...

Nov 2021
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Manager

Clairvia is patchworking new technology with old technology. It is not easy to get the outcomes we...

Nov 2021
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Manager

Our representative is excellent. That individual does a training annually and is willing to do any...

Nov 2021
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Manager

The solution is user friendly for end users. I think it requires self-education on the users' part....

Nov 2021
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Analyst/Coordinator

During our onboarding process, our older users struggled a bit. They weren't as computer savvy as...

Nov 2021
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Analyst/Coordinator

I would give the vendor's support people a high rating. They have been excellent. When we put in a...

Nov 2021
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Analyst/Coordinator

We have some people who aren't very pleased with the system's functionalities. The system wasn't...

Nov 2021
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Analyst/Coordinator

It would be nice if the vendor could simplify the process of getting major changes for the...

Nov 2021
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Analyst/Coordinator

When we put in enhancement ideas for the system, the vendor takes them very seriously. They put...

Nov 2021
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Analyst/Coordinator

Clairvia interfaces with multiple systems bidirectionally, and that gives us a lot of options that...

Nov 2021
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Analyst/Coordinator

We would like to see better browser compatibility. I believe we may get that in future upgrades, but...

Nov 2021
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Analyst/Coordinator

Cerner is quick to respond and knowledgeable in their recommendations. Our account manager is often...

Nov 2021
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Analyst/Coordinator

Clairvia has saved us a lot of money in optimizing our scheduling and staffing. With Clairvia's...

Nov 2021
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Analyst/Coordinator

We do a lot of testing for the system's upgrades. The vendor also does testing for us. There is a...

Nov 2021
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Director

Instead of having a paper process, having the technology to support scheduling is nice.

Jul 2021
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Director

We are actually evaluating Clairvia to see whether it is going to be our long-term plan. We are...

Jul 2021
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Director

Clairvia is probably by far one of the platforms I am most dissatisfied with. I think some of our...

Jul 2021
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Director

One of the great things is our liaison who is amazing. They try their best to mitigate a lot of...

Jul 2021
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Director

A lot of little items should ultimately be a part of an enterprise agreement so that as Cerner puts...

Jul 2021
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Manager

When we are discussing new products, Cerner will show us what they have discovered so far in terms...

Jun 2021
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Manager

I am pretty satisfied with the product. The quality of the product is good. Clairvia meets our...

Jun 2021
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Manager

Clairvia is very easy to work with. I have been working with Clairvia forever, and I do a lot of the...

Jun 2021
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Manager

We have committees from different entities that meet and make suggestions to Cerner. I don't always...

Jun 2021
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Manager

Cerner is always very receptive when I call in for support. They take care of issues. I have worked...

Jun 2021
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Manager

Cerner always reaches out to me. They have their share points, but they usually send us...

Jun 2021
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Manager

I don't have any trouble getting up through the ranks if I need support for an issue that can't be...

Jun 2021
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Manager

I would love to at least see Clairvia figure out how to enable the opening of a partial shift...

Jun 2021
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Manager

The system works well, is very end user friendly, and communicates with our clock-in system that we...

Jun 2021
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