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KLAS Research Director - Tanya Egbert
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Tanya Egbert

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User Commentary

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Director

Instead of having a paper process, having the technology to support scheduling is nice.

Jul 2021
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Director

We are actually evaluating Clairvia to see whether it is going to be our long-term plan. We are...

Jul 2021
||
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Director

Clairvia is probably by far one of the platforms I am most dissatisfied with. I think some of our...

Jul 2021
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Director

One of the great things is our liaison who is amazing. They try their best to mitigate a lot of...

Jul 2021
||
(0)
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Director

A lot of little items should ultimately be a part of an enterprise agreement so that as Cerner puts...

Jul 2021
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(0)
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Manager

When we are discussing new products, Cerner will show us what they have discovered so far in terms...

Jun 2021
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(0)
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Manager

I am pretty satisfied with the product. The quality of the product is good. Clairvia meets our...

Jun 2021
||
(0)
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Manager

Clairvia is very easy to work with. I have been working with Clairvia forever, and I do a lot of the...

Jun 2021
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(0)
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Manager

We have committees from different entities that meet and make suggestions to Cerner. I don't always...

Jun 2021
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(0)
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Manager

Cerner is always very receptive when I call in for support. They take care of issues. I have worked...

Jun 2021
||
(0)
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Manager

Cerner always reaches out to me. They have their share points, but they usually send us...

Jun 2021
||
(0)
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Manager

I don't have any trouble getting up through the ranks if I need support for an issue that can't be...

Jun 2021
||
(0)
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Manager

I would love to at least see Clairvia figure out how to enable the opening of a partial shift...

Jun 2021
||
(0)
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Manager

The system works well, is very end user friendly, and communicates with our clock-in system that we...

Jun 2021
||
(0)
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Analyst/Coordinator

I would buy Clairvia again, but we would have to look at what is available in the market. Part of...

Mar 2021
||
(0)
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Analyst/Coordinator

Cerner keeps all of their promises. Sometimes, things are more expensive than we would like them to...

Mar 2021
||
(0)
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Analyst/Coordinator

Cerner doesn't nickel-and-dime us. There was a large sticker price at the beginning. We are having...

Mar 2021
||
(0)
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Analyst/Coordinator

We don't use Cerner's implementation services a lot because we are so independent. But when we need...

Mar 2021
||
(0)
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Analyst/Coordinator

I would definitely recommend Clairvia to a peer. We interface the EMR, our timetables, and...

Mar 2021
||
(0)
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CNIO

Charge nurses are the ones who go into Clairvia every shift and make patient assignments. Within...

Mar 2021
||
(0)
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CNIO

We have a contract with Cerner for support. If we didn't, we would be nickel-and-dimed; Clairvia is...

Mar 2021
||
(0)
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CNIO

Cerner has been very responsive to any questions or concerns. If we need a refresher, Cerner is...

Mar 2021
||
(0)
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CNIO

The good thing about Clairvia is that it is vendor agnostic. That has been really helpful. Depending...

Mar 2021
||
(0)
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CNIO

There are a few things I would like Cerner to work on. But outside of those things, Clairvia is...

Mar 2021
||
(0)
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CNIO

For short-term use, I would dock the solution a bit because it would be really nice if the system...

Mar 2021
||
(0)
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CNIO

Clairvia has definitely had a positive effect. We have managed to accomplish a couple of things with...

Mar 2021
||
(0)
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CNIO

In terms of patient outcomes, I don't know that I necessarily have data on this, but we try to look...

Mar 2021
||
(0)
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CNIO

We recently did an upgrade where we added some new feature functionality. The vendor did really well...

Mar 2021
||
(0)
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CNIO

Interoperability is a big thing that the vendor is working with us on. They have been great...

Mar 2021
||
(0)
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CNIO

I know many people using the product because of the benefits, and they are non-Cerner customers. I...

Mar 2021
||
(0)
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Analyst/Coordinator

We use Clairvia to look at acuity data so that we can make equitable assignments. We also use the...

Mar 2021
||
(0)
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Analyst/Coordinator

The delivery time frame that we hope for versus Cerner's delivery time frame are two different...

Mar 2021
||
(0)
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Analyst/Coordinator

The vendor's upgrades have been absolutely wonderful. We upgraded a certain component, and that was...

Mar 2021
||
(0)
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Analyst/Coordinator

Cerner isn't very proactive. The vendor is really great at providing training, but we have to ask...

Mar 2021
||
(0)
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Analyst/Coordinator

There is definitely room for improvement with the reporting feature and our ability to get data from...

Mar 2021
||
(0)
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Analyst/Coordinator

Our client advocate will provide education and bend over backward to do everything. That person is...

Mar 2021
||
(0)
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Manager

We have nothing but good things to say about Cerner. I think they are a very well-rounded company...

Mar 2021
||
(0)
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Manager

We always have very smooth rollouts with Clairvia. It is very user friendly, so our users enjoy it....

Mar 2021
||
(0)
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Manager

The most recent thing we have been doing is rolling out the mobile app. For years, our users have...

Mar 2021
||
(0)
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Manager

Cerner does avoid charging for everything. And what I really like is that a lot of times, Cerner...

Mar 2021
||
(0)
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Manager

Cerner offers so much training for Clairvia, and I haven't really needed anything in terms of...

Mar 2021
||
(0)
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CNIO

When we first put in Clairvia, it involved an interface from our time and attendance system. We had...

Feb 2021
||
(0)
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Manager

We were a little understaffed in our support of the application until recently. We have a...

Feb 2021
||
(0)
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Manager

From a technical standpoint, Cerner is very receptive. We have our regular check-in calls, and...

Feb 2021
||
(0)
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Manager

Some of the training material Clairvia has on their site is great if we go digging around. I just...

Feb 2021
||
(0)
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Manager

People have a little difficulty with Clairvia sometimes. The system is fairly complex. Some of the...

Feb 2021
||
(0)
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Manager

I am pleased that the product takes into consideration holistic nursing practice. That is a benefit....

Feb 2021
||
(0)
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Analyst/Coordinator

I haven’t had any issues with Cerner. We would most likely recommend them. They sometimes charge for...

Feb 2021
||
(0)
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Analyst/Coordinator

Cerner's web support is very good. When it comes to executive involvement, there is one person who...

Feb 2021
||
(0)
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Analyst/Coordinator

I am pleased with Clairvia. The staff manager is used by nursing and other departments, and there...

Feb 2021
||
(0)
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Analyst/Coordinator

I think Cerner does the best they can in terms of keeping promises. With our current product, they...

Feb 2021
||
(0)
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Manager

I have seen the contracts, and we are getting what we pay for. I would be very likely to recommend...

Feb 2021
||
(0)
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CNIO

We use the system for patient care assignments. There is a module that is called Clairvia Assignment...

Feb 2021
||
(0)
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CNIO

There are a lot of routine requests with Clairvia that are actual builds within Clairvia. Clairvia...

Feb 2021
||
(0)
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CNIO

We had to do a lot of training with the leadership team members to get them to the point where they...

Feb 2021
||
(0)
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Analyst/Coordinator

With Clairvia, I would see what else is out there before purchasing it again since the prices are...

Feb 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

With troubleshooting, if I can get to tier-two support or to somebody who is familiar with the...

Feb 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Every time a new patch or a release comes out, there seems to be some sort of bug with a different...

Feb 2021
||
(0)
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Analyst/Coordinator

Cerner has not kept some promises. We have been waiting over a year for Cerner to provide...

Feb 2021
||
(0)
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Nurse

When we went live with the product, the vendor implemented it very well and did a lot of educational...

Feb 2021
||
(0)
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Nurse

When I start thinking about the reports, I know there are issues there. One side of the system is...

Feb 2021
||
(0)
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Nurse

I know the vendor is implementing new technology; the problem is that we are a specialty hospital,...

Feb 2021
||
(0)
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Nurse

The system has a very positive effect. Our nurses like it when they understand it and when we are...

Feb 2021
||
(0)
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Nurse

When we first started, I don’t think we maintained the maintenance the way it was intended to be....

Feb 2021
||
(0)
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Nurse

The vendor has always been helpful when we reach out to them. My IT counterpart is also a nurse and...

Feb 2021
||
(0)
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Nurse

My frustration with Cerner is that I will identify things that would enhance the tool for us, but...

Feb 2021
||
(0)
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Analyst/Coordinator

Clairvia is a great solution. It is extremely comprehensive in what it can do. We utilize every...

Feb 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Cerner is technically a vendor because we are buying a service and a tool from them, but for our...

Feb 2021
||
(0)
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Analyst/Coordinator

I would love to see Clairvia give a little bit better insight into productivity tools that are...

Feb 2021
||
(0)
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Analyst/Coordinator

Clairvia's reports are difficult to run. The way they are listed is not intuitive. We have to...

Feb 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Cerner doesn't really support us in optimizing Clairvia. We are a large organization, so Cerner set...

Feb 2021
||
(0)
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Nurse

Clairvia is great. The solution is very fluid. We can create specialized and customized reports. I...

Feb 2021
||
(0)
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Nurse

I wish Clairvia had better canned reports. The system isn't able to run reports on who opted into...

Feb 2021
||
(0)
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Nurse

Cerner bundles their charges, so it can be hard to know whether they avoid charging us for every...

Feb 2021
||
(0)
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VP/Other Executive

The bottom line is that Cerner couldn't deliver on nearly anything they promised. This product is...

Feb 2021
||
(0)
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VP/Other Executive

The workload balancing is really limited to one unit. The product really balances schedules based on...

Feb 2021
||
(0)
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Manager

The people that were chosen to select the product were end users, but I don’t think they explored...

Dec 2020
||
(0)
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Manager

We can’t look at a collection of our inpatient units on the screen. We have to print out paper every...

Dec 2020
||
(0)
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 or  to see details.

Manager

We did an upgrade, and it was okay. Things weren’t fixed that we thought would be fixed with the...

Dec 2020
||
(0)
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Director

We would not buy the system again, and that is based on our experience and feedback from the end...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor charges us for every little thing. Cerner is very concrete. Unlike most vendors, Cerner...

Nov 2020
||
(0)
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 or  to see details.

Director

Cerner could do a better job with the implementation, and that has to do with the information, the...

Nov 2020
||
(0)
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 or  to see details.

Director

Clairvia has limitations with the reports. We have to go back and ask about a lot of things. We...

Nov 2020
||
(0)
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 or  to see details.

Director

Technology does what it does, and we have some organizational decisions behind the system when it...

Nov 2020
||
(0)
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Director

Cerner hasn’t shared their vision with us; that is something we have to ask about. If there is any...

Nov 2020
||
(0)
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Director

Cerner does not always find the resolution we need, but Cerner does follow up with us and calls us...

Nov 2020
||
(0)
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Director

During the COVID-19 crisis, if we needed some last-minute things, Cerner was definitely available to...

Nov 2020
||
(0)
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Director

I would tell others that they should really ask Cerner about the details and what the packages come...

Nov 2020
||
(0)
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VP/Other Executive

It is hard to say whether Cerner keeps all of their promises, but I have had very good success with...

Nov 2020
||
(0)
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 or  to see details.

VP/Other Executive

Cerner avoids nickel-and-diming because we actually have fixed fee upgrades, and I am big on that...

Nov 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

We have had some issues with different pieces of Clairvia not working properly with Android phones....

Oct 2020
||
(0)
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Analyst/Coordinator

Ease of use for the end users has two parts. Putting in schedules is okay. But on the client side,...

Oct 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

Cerner is proactive with Clairvia. If there is something big, they let us know about it right away.

Oct 2020
||
(0)
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Analyst/Coordinator

Our client advocate has not done well, but people around and above that person have done well. They...

Oct 2020
||
(0)
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Analyst/Coordinator

We had some struggles with the training and with getting our folks on the system. Some of the...

Oct 2020
||
(0)
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Analyst/Coordinator

Cerner does extremely well with upgrades. They give us warnings as we are getting ready to do the...

Oct 2020
||
(0)
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Analyst/Coordinator

If we are enrolling someone new into Clairvia, or if there is a new upgrade, I have to basically go...

Oct 2020
||
(0)
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Director

I wish I could say that Cerner keeps all of their promises. That may be a little unfair because...

Oct 2020
||
(0)
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Director

No other products have the depth that Clairvia does. If the decision were up to me, I would purchase...

Oct 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

I didn't have any choice in the matter of purchasing Clairvia, but my organization would probably...

Oct 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

One thing I don’t like about the product is the reporting. It is very poor and outdated. The reports...

Oct 2020
||
(0)
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Analyst/Coordinator

It is hard to say whether I would recommend the product because I don't have much to compare it to,...

Sep 2020
||
(0)
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Analyst/Coordinator

The training is really nonexistent. We just onboarded a new person to help support our capacity...

Sep 2020
||
(0)
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Analyst/Coordinator

I did not support our previous application. There has not been much of a change. One thing that we...

Sep 2020
||
(0)
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Analyst/Coordinator

Given the state that we are in, we have been pretty happy for the most part. We use a third-party...

Sep 2020
||
(0)
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Analyst/Coordinator

The only thing that has been quoted for me is the cost of integrating the system with our EMR. We...

Sep 2020
||
(0)
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Analyst/Coordinator

Clairvia is an application that is only as good as what we put into it. If we have a nursing unit...

Sep 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

Sometimes there are defects in the system, and after troubleshooting things and working with Cerner,...

Sep 2020
||
(0)
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Analyst/Coordinator

If I were to speak specifically to one person, I would say the training works great. When I think of...

Sep 2020
||
(0)
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Analyst/Coordinator

We have support through application management services, and the support team was available during...

Sep 2020
||
(0)
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Analyst/Coordinator

Cerner could have some core designs. In terms of the way the interface is and how it connects to our...

Sep 2020
||
(0)
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Manager

The upgrades for Clairvia don't usually change a whole lot of things, so they are okay. We don't...

Sep 2020
||
(0)
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Manager

Cerner is not very easy to work with for implementations. That is just because they are a big...

Sep 2020
||
(0)
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Manager

Clairvia has a smaller focus group of end users. That makes the ease of use a bit more manageable.

Sep 2020
||
(0)
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Manager

Clairvia is not fully integrated. We don't use a lot of web support with Clairvia. I am not sure how...

Sep 2020
||
(0)
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Manager

We generally have regular meetings scheduled with Cerner, but they often get cancelled. That is why...

Sep 2020
||
(0)
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Manager

For Clairvia, Cerner hasn’t promised a whole lot. They keep talking about their innovations and...

Sep 2020
||
(0)
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Manager

For Clairvia, I think we are getting a fair value because we have a package that bundles with our...

Sep 2020
||
(0)
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Nurse

Clairvia does well because it integrates with our EHR.

Aug 2020
||
(0)
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Nurse

We cannot produce our own reports like Cerner led us to believe we would be able to. There are...

Aug 2020
||
(0)
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Nurse

We have been up on the system for years, and our managers still have difficulties scheduling...

Aug 2020
||
(0)
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Analyst/Coordinator

We have had some struggles with Cerner's technical support. The issue is in the time it takes for...

Aug 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

We have issues with Clairvia. Some of those issues are because of the size of our institution. Some...

Aug 2020
||
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Cerner’s executives are absent. I don’t even know whether I have talked to anyone other than their...

Aug 2020
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Clairvia is fairly reasonably priced. In terms of our money’s worth, we could still get more out of...

Aug 2020
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The complications of Clairvia make me want to say that I wouldn’t buy it again. I have seen another...

Aug 2020
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