Clairvia
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
Clairvia has the data that we need, but it isn't flexible data. It can only be queried the way...
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Lessons Learned
I am comfortable with Clairvia, but if I had a friend who was interested in the system, I would tell...
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Relationship
When it comes to the vendor being proactive, we reach out to them instead of them reaching out to us....
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Future Outlook
I would not buy Clairvia again because it is limited in what it can provide with regard to...
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ROI / Cost (care and feeding)
Cerner charges for everything even if we don’t use certain functionality. The vendor packages...
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Implementation and Training
Cerner doesn’t provide ongoing training. They have resources to review, but that isn’t ongoing training....
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Implementation and Training
For the implementation, Cerner should have provided on-site support and post-go-live support.
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Functionality and Upgrades
We haven’t assessed some basic functions that the software could have. We feel as if we are a test...
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Future Outlook
We are not seeing the functionality that we would like, but we are anticipating it in the next upgrade....
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Interfacing and Integration
The system meets our needs. Cerner has been releasing some things recently related to reporting and...
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Functionality and Upgrades
Clairvia has been a difficult product to extract data from because the product has been stuck in its...
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Service and Support
If we call Cerner’s help desk, the support is horrible and really frustrating. I am not an end user,...
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ROI / Cost (care and feeding)
It is going to take a certain group to complete some of the enhancements and things that are really...
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Relationship
There are people at Cerner who are phenomenal, knowledgeable, and incredible at what they do. They...
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ROI / Cost (care and feeding)
The vendor has been really great to work with. We have a phenomenal client advocate that we work...
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Future Outlook
I wish that Clairvia were part of our long-term plans, but it isn't. We moved to a new EMR, and that...
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Functionality and Upgrades
There are a few things that we have asked Cerner for that we hope that they will work into their...
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Other Observations & Comments
One of our executives is not in love with the product, so I don’t know whether we are keeping the...
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Relationship
I have been to multiple boot camps with Cerner for this product, and recommendations have come from...
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Service and Support
When we went live, the vendor was all hands on deck because they were selling the product to us. But...
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Implementation and Training
For the most part, Cerner did an extremely good job with training. They did well with training as...
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Interfacing and Integration
The product integrates well with other Cerner products, like capacity management and our Cerner EMR....
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Functionality and Upgrades
The product is easy to use. Sometimes it is time consuming though. The issue is the amount of time...
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Lessons Learned
Some of our patients require one-to-one supervision. And what we are finding is that instead of...
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Functionality and Upgrades
What we tell others about the product is that we utilize the whole package. We speak highly of the...
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Future Outlook
Clairvia is going away in the future. We will replace it with another vendor's product. Our team...
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Interfacing and Integration
We pushed Cerner really hard, and they adapted Clairvia's integration to address our unique needs...
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Functionality and Upgrades
Clairvia is not very user friendly or intuitive. It looks like an Excel spreadsheet, so people treat...
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Service and Support
There is the Cerner team, and then there is the Cerner Clairvia team. They are separate. The Cerner...
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Functionality and Upgrades
We have asked Cerner for things around reporting and analytics that have needed a lot of...
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ROI / Cost (care and feeding)
We have asked for things from Cerner. For big asks, Cerner charges us professional service fees, but...
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Other Observations & Comments
We created our own training materials. We used a train-the-trainer model where we would go to...
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ROI / Cost (care and feeding)
If I were talking to a peer about the benefits of the product, I would tell them that while we...
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ROI / Cost (care and feeding)
I would probably buy the Clairvia system again. COVID-19 has taught us that our needs are a bit...
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ROI / Cost (care and feeding)
Cerner was very generous with licenses during COVID-19 because we had to expand our staff very...
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Functionality and Upgrades
Cerner is missing the big picture, and that is so critical to us right now. The product gives us a...
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Relationship
We always assume things from the sales pitch, but Clairvia is pretty much as it was represented.
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Relationship
We have recurring calls with our customer liaison, and those work out well.
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Relationship
The product is working. Cerner attempts to meet the demand. There are sometimes extraneous...
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ROI / Cost (care and feeding)
The product is a package deal, and we choose how we get billed. We do well with getting our money’s...
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Functionality and Upgrades
We wanted to do a labor and delivery outcome with the product, but that was just too complex. We...
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Implementation and Training
The training could be improved. I don't know whether the vendor offers things that we are just not...
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Relationship
I want the vendor to really bring front and center the holistic mapping of the product. Also, from a...
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Service and Support
The support people are very good. They have very quick responses, even compared to other Cerner...
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Relationship
The vendor has actually done a lot of work in the idea space with not just our ideas but also other...
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Functionality and Upgrades
The ease of use is good because the process is simple. It is very straightforward. We have a couple...
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Implementation and Training
We went live with the product for one department and then slowly added sites until we had the entire...
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Future Outlook
We will get the mobile app for Clairvia in the future, and I think that will please our staff and...
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Functionality and Upgrades
I like the number of reports that are available in Clairvia. We can dig into the information, such...
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Relationship
Our issue is a typical Cerner problem with Clairvia. The technology is good, but the vendor is MIA...
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Future Outlook
The nurse scheduling happens through Clairvia, and everyone is very happy with that. My fear with...
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Other Observations & Comments
We have a client advocate through Cerner, though we recently got a new one. I am hoping our new...
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Functionality and Upgrades
I would like to be able to run customized reports in the system. We have canned reports that come in...
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Future Outlook
I know Cerner was taken over by Oracle, so we are waiting to see what happens with that and how it...
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Functionality and Upgrades
One thing I am disappointed with in the system is that it doesn’t have a time and attendance...
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