Cerner Extended Business Office Comments

 

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Current Time Inside Cache Tag Helper: 9/27/2020 1:04:19 AM and Model.EvProductId = 82698

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User Commentary

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Director

Future Outlook

Cerner's reporting wasn't very sophisticated. They really didn't deliver in the small-balance...

Oct 2019
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Director

ROI and Cost

Cerner’s leaders were involved. Cerner didn't nickel-and-dime us.

Oct 2019
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Director

Other Observations

I wouldn't buy Cerner's services again. They didn't exceed my expectations.

Oct 2019
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Director

Relationship

Cerner's people really weren't experts in the system. They were just subcontracted to another...

Oct 2019
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Director

People and Knowledge

We thought people in the US were working on our project, but we found out that Cerner outsourced our...

Oct 2019
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Director

Tools and Methodology

We contracted with Cerner to help us transition to their platform. Cerner took on part of the work,...

Oct 2019
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CNO

Tools and Methodology

The biggest problem we saw with the service was changing claim scrubbers. There were issues with...

Aug 2019
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CNO

People and Knowledge

We have come a long way with Cerner's staff. We are trying to picture the staff as our extended...

Aug 2019
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CNO

Tools and Methodology

We are doing all of the thinking when it comes to the service. Cerner can't find their way out of...

Aug 2019
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CNO

Relationship

We can't get any traction with the executives. There is no execution, and that has been difficult.

Aug 2019
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CNO

Project Results

We can't figure out why the systems can't do what they are supposed to do. A lot of billing has been...

Aug 2019
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CNO

Other Observations

The executives take time out of their day and listen to us, and we appreciate that. But I don't...

Aug 2019
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CNO

Project Results

For us to have been with Cerner as long as we have been, we should be in a groove or on easy street...

Aug 2019
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Manager

Project Results

The project manager did a great job and came on-site to meet with all the key stakeholders. We put...

Jul 2019
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Manager

People and Knowledge

Cerner helped us implement. They were key because we had a bunch of mini projects, and they had...

Jul 2019
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Manager

People and Knowledge

A Cerner executive came on-site. We worked with that person for a while, and then we were assigned a...

Jul 2019
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Manager

ROI and Cost

Our cash collection is up for sure. In the past, we were doing things manually. When we started...

Jul 2019
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Manager

Tools and Methodology

We outsource to another company, and the relationship between that company and Cerner could use some...

Jul 2019
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Manager

Tools and Methodology

Billing is very complex, and Cerner’s tool lacks flexibility for the different scenarios that we run...

Jul 2019
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Manager

People and Knowledge

Cerner has great products, but the consultants are not knowledgeable enough to implement them in a...

Jul 2019
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Manager

Lessons Learned

We talked to a facility that brought in third-party consultants who had extensive experience...

Jul 2019
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Manager

Other Observations

Cerner is working with us on a specific project, and they have done really well. The analyst we got...

Jul 2019
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Manager

Tools and Methodology

We try to stay pretty up to date on code levels to get any new functionality, and there are some...

Jul 2019
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Manager

Tools and Methodology

When we submit support tickets, Cerner does not do a great job of getting things resolved quickly.

Jul 2019
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Manager

Tools and Methodology

In terms of executive involvement, when we need to escalate issues, Cerner is pretty responsive.

Jul 2019
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Manager

Lessons Learned

I would recommend Cerner. I would just give other providers tips on things to avoid in order to...

Jul 2019
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Manager

Other Observations

We have required Cerner to come back and provide more education. But overall, things have gone...

Apr 2019
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Manager

Project Results

When we compare Cerner to the services we used to have, we would hire Cerner again.

Apr 2019
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Manager

Project Results

Cerner has definitely improved our workflow. They have decreased our edit failures. Cerner has...

Apr 2019
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Manager

Project Results

We had weekly calls with Cerner to discuss anything that we needed help with. We called or emailed...

Apr 2019
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Manager

Tools and Methodology

Cerner’s follow-up on our service requests was really good at first, and then they kind of slacked...

Apr 2019
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CFO

Project Results

Cerner led us to expect that we would hit KPIs within the first 90 days. It has been longer than...

Mar 2019
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Director

Other Observations

I hope that we aren't going to change products. We didn't go with this product just for our...

Feb 2019
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Director

Other Observations

We have more flexibility in Cerner's system than we had with our previous product. Our previous...

Feb 2019
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Director

People and Knowledge

Cerner needs to provide a stronger knowledge base and system-wide recommendations to avoid clients...

Feb 2019
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Analyst/Coordinator

People and Knowledge

When Cerner didn't meet our expectations, our salespeople and architects had conversations with...

Feb 2019
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Analyst/Coordinator

Project Results

Cerner helped assist us in the project cleanup for A/R accounts that were stuck or needed follow-up....

Feb 2019
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Analyst/Coordinator

Project Results

Cerner's services didn't help us financially. If the engagement had gone the way that we thought it...

Feb 2019
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Director

ROI and Cost

Cerner doesn't nickel-and-dime us.

Feb 2019
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Director

Project Results

Cerner's executives get involved when necessary. We meet with Cerner regularly. I like the way they...

Feb 2019
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Director

People and Knowledge

Cerner needs to make sure that the billing people know which referrals should go to which areas. The...

Feb 2019
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Director

Project Results

Cerner needs to make sure their people are trained on how to work. If the vendor finds things that...

Feb 2019
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CFO

ROI and Cost

I haven’t seen any increased cash collections since switching to Cerner’s services. Cerner is...

Feb 2019
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CFO

Tools and Methodology

Cerner hasn’t reduced A/R days just yet, but there have been improved workflows on the consulting...

Feb 2019
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CFO

Tools and Methodology

Cerner supplies a full-time financial professional, who comes in and looks at all our revenue cycle...

Feb 2019
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CFO

Other Observations

I am seeing minimal outcomes, but I am also seeing some inroads made by Cerner regarding the...

Feb 2019
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CFO

Other Observations

Looking at my pure collection component, I am not seeing what I hoped to see by now. But Cerner has...

Feb 2019
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CFO

People and Knowledge

The Cerner managers seem to understand what they are doing. But some of the staff seem to be...

Feb 2019
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Director

Other Observations

We are still using Cerner's business office services because we need to have backup ready in case we...

Dec 2017
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Manager

Project Results

Things with Cerner have been a little bumpy. The beginning of our engagement was rough. Cerner...

Nov 2017
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