Cerner Extensive IT Outsourcing
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Subject Expert
Brian Matsen
Research Director
Commentary Summary
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User Commentary
Lessons Learned
Cerner is good, and ITWorks is great. ITWorks loses Cerner money, and I understand why, but I cannot...
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ROI and Cost
I would buy Cerner's services again. We really love ITWorks because it gives us resources that we...
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Tools and Methodology
We have a number of challenges that come up. We have to give the case reports for regulatory...
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Relationship
The biggest issue that Cerner has right now is staffing, and that issue is probably not unique to...
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Relationship
Cerner’s strategic ability is great, but it is not perfect. I don't exactly know what the firm's...
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Relationship
There are some areas which Cerner excels in. The strength of our partnership is pretty good, but...
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ROI and Cost
Cerner's services are expensive, and Cerner never avoids charging. We paid dearly. If I had the same...
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ROI and Cost
Cerner's services are extremely overpriced. Our agreement has been in place for years, and there...
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People and Knowledge
We do have meetings with the firm’s leaders, and we have had a good long-time relationship. We have...
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Tools and Methodology
Cerner brings a different culture with the way they manage their people. When we have a mixed shop,...
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Other Observations
There are pros and cons to doing what we did in our agreement. We only moved the application side...
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People and Knowledge
The biggest problem we have with Cerner is the help desk in terms of the number of complaints we get...
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ROI and Cost
For the most part, Cerner does not nickel-and-dime. Things are done for free much more than they...
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Relationship
Cerner has been through a significant amount of restructuring at the executive level. It is really...
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Project Results
Cerner brings expertise and an ability to recruit IT professionals that we would never have. Cerner...
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Relationship
Cerner has been responsive to our requests and needs. They have provided us with good leadership....
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Project Results
Especially right now with all of the labor human resource challenges, it has been a good experience...
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Other Observations
I would tell other providers that the relationship is dependent, in large part, on the leadership at...
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Project Results
Cerner needs to be receptive to the idea of scaling their solutions to the unique needs of...
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Project Results
I wouldn't buy Cerner's services again if I had to make the choice. There is a lack of...
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People and Knowledge
I think Cerner's strength is a very dedicated workforce. The local talent we have is very dedicated,...
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Tools and Methodology
There has been very little substantive movement on a very outdated interface that Cerner seems to be...
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