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Cerner Extensive IT Outsourcing Comments
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KLAS Research Director - Ryan Oliver
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Ryan Oliver

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ryan.oliver@klasresearch.com

385-312-8116

 
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User Commentary

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CNO

Our biggest issue with Cerner is their lack of responsiveness to time-sensitive issues that are...

Jan 2021
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CNO

Cerner simply doesn't understand that while people may be very educated about clinical issues, they...

Jan 2021
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CIO

Cerner's people have jumped right in and helped us with things regarding COVID-19. We are doing...

Jan 2021
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CIO

I wouldn't say that Cerner has consistently exceeded expectations over the past years, but more...

Jan 2021
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CIO

We both have learned a lot. Cerner's people work shoulder to shoulder with us. The experience has...

Jan 2021
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VP/Other Executive

Originally, we did our own coding and integration, but that became too much for our resources and...

Jan 2021
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VP/Other Executive

We always want more from Cerner, and they have stepped up. They are expensive though. Anything that...

Jan 2021
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VP/Other Executive

We are struggling with certain components and modules that the vendor offers. Cerner is struggling...

Jan 2021
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VP/Other Executive

Cerner has been outstanding, particularly during the COVID-19 pandemic. We have stretched them quite...

Jan 2021
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VP/Other Executive

We have really outstanding leadership in our executive Cerner point person. The other Cerner...

Jan 2021
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VP/Other Executive

The people that Cerner sends in are young. Most of them have never worked in a practice. They have...

Dec 2020
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VP/Other Executive

The vendor has more turnover among their group than I would expect. Key people will leave the...

Dec 2020
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VP/Other Executive

Cerner never talks to us about what we are going to do with our business as we grow. The vendor is...

Dec 2020
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VP/Other Executive

The vendor has really good people, but those people haven't changed as we have grown as an...

Dec 2020
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VP/Other Executive

When we were getting ready to go live on a certain product, the vendor's interface team was...

Dec 2020
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VP/Other Executive

Cerner's senior leadership is with us fairly often. That has been good, though they are much more...

Dec 2020
(0)
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VP/Other Executive

Cerner's consultants are a mixed bag. The vendor has several people, particularly project leaders,...

Dec 2020
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CIO

Our team has a lot of access to Cerner's training and interior resources. We have the ability to...

Dec 2020
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CIO

We have a good working relationship with the vendor. We meet with them frequently.

Dec 2020
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CIO

Depending on the circumstances, I would buy the vendor's services again. When we buy from the...

Dec 2020
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CIO

One of our pain points has recently improved, but it has taken years for us to get there. We used to...

Dec 2020
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CIO

Historically, I would give the vendor's executive involvement a high score. Cerner's executives were...

Dec 2020
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CIO

The vendor has changed their model a bit over the last few years. We had an at-risk relationship...

Dec 2020
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CIO

I think it is important for Cerner's customers to understand what they want to get out of the...

Dec 2020
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CIO

We found that there were some people from Cerner who didn't fit into our culture. Blending two...

Dec 2020
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CIO

The vendor doesn't nickel-and-dime us. We have a vendor representative on-site, and this individual...

Dec 2020
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CIO

Sometimes, the vendor's consulting is hit or miss based on the quality of the person that the vendor...

Dec 2020
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CIO

There have been some drawbacks to our relationship with Cerner. Cerner decided to move toward...

Dec 2020
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VP/Other Executive

I would tell anybody that outsourcing is worth looking into, but it won't be perfect. That is true...

Dec 2020
(0)
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VP/Other Executive

Cerner does a pretty good job. They are an IT shop, so they do everything. They are partners with...

Dec 2020
(0)
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VP/Other Executive

Cerner charges us for every interface that we need. I wouldn't call it nickel-and-diming, but I...

Dec 2020
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VP/Other Executive

Most of the vendor's consultants are knowledgeable and helpful, though that does depend on which...

Dec 2020
(0)
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VP/Other Executive

I would like the vendor to be a little more flexible on projects and to pivot more quickly.

Dec 2020
(0)
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VP/Other Executive

Cerner's executive interaction has decreased. They used to fly everyone out and show us new things,...

Dec 2020
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CMIO

We would engage with Cerner's IT outsourcing services again. The only reason we have been able to...

Dec 2020
(0)
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CMIO

The staff members from Cerner never fail to deliver. They are incredibly responsive and tend to be...

Dec 2020
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CMIO

Cerner is not always perfect in their execution. Sometimes there is a little push and pull over what...

Dec 2020
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CMIO

We have never seen our relationship with Cerner fail. Early on, it was a little more of a...

Dec 2020
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CMIO

We tell others that one of the advantages of Cerner’s outsourcing and remote hosting services is...

Dec 2020
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CEO/President

We do informatics and decision support, and Cerner does everything else. That has worked out very...

Dec 2020
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Director

During COVID-19, Cerner has been really supportive. They give us a heads up when there is a new...

Oct 2020
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Director

We get a lot of complaints from users about our help desk. Sometimes users are frustrated because...

Oct 2020
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Director

Cerner has strategic abilities, but they have to listen to us and what we really want.

Oct 2020
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Director

Cerner outsources their service, so we are talking to people from India. They are really good, but...

Oct 2020
(0)
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Director

There are a lot of charges for Cerner's outsourcing services, and the vendor is always pushing us to...

Mar 2020
(0)
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Director

Things may or may not get implemented as quickly as we think they should, but we haven't had any...

Mar 2020
(0)
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