Cerner Extensive IT Outsourcing
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Brian Matsen
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User Commentary

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CMIO

Lessons Learned

Cerner is good, and ITWorks is great. ITWorks loses Cerner money, and I understand why, but I cannot...

Oct 2022
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CMIO

ROI and Cost

I would buy Cerner's services again. We really love ITWorks because it gives us resources that we...

Oct 2022
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CMIO

Tools and Methodology

We have a number of challenges that come up. We have to give the case reports for regulatory...

Oct 2022
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CMIO

Relationship

The biggest issue that Cerner has right now is staffing, and that issue is probably not unique to...

Oct 2022
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CMIO

Relationship

Cerner’s strategic ability is great, but it is not perfect. I don't exactly know what the firm's...

Oct 2022
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Director

Relationship

There are some areas which Cerner excels in. The strength of our partnership is pretty good, but...

Apr 2022
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Director

ROI and Cost

Cerner's services are expensive, and Cerner never avoids charging. We paid dearly. If I had the same...

Apr 2022
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VP/Other Executive

ROI and Cost

Cerner's services are extremely overpriced. Our agreement has been in place for years, and there...

Jan 2022
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CIO

People and Knowledge

We do have meetings with the firm’s leaders, and we have had a good long-time relationship. We have...

Dec 2021
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CIO

Tools and Methodology

Cerner brings a different culture with the way they manage their people. When we have a mixed shop,...

Dec 2021
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CIO

Other Observations

There are pros and cons to doing what we did in our agreement. We only moved the application side...

Dec 2021
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CIO

People and Knowledge

The biggest problem we have with Cerner is the help desk in terms of the number of complaints we get...

Dec 2021
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CIO

ROI and Cost

For the most part, Cerner does not nickel-and-dime. Things are done for free much more than they...

Dec 2021
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CFO

Relationship

Cerner has been through a significant amount of restructuring at the executive level. It is really...

Dec 2021
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CFO

Project Results

Cerner brings expertise and an ability to recruit IT professionals that we would never have. Cerner...

Dec 2021
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CEO/President

Relationship

Cerner has been responsive to our requests and needs. They have provided us with good leadership....

Dec 2021
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CEO/President

Project Results

Especially right now with all of the labor human resource challenges, it has been a good experience...

Dec 2021
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CEO/President

Other Observations

I would tell other providers that the relationship is dependent, in large part, on the leadership at...

Dec 2021
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Director

Project Results

Cerner needs to be receptive to the idea of scaling their solutions to the unique needs of...

Dec 2021
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Director

Project Results

I wouldn't buy Cerner's services again if I had to make the choice. There is a lack of...

Dec 2021
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Director

People and Knowledge

I think Cerner's strength is a very dedicated workforce. The local talent we have is very dedicated,...

Dec 2021
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Director

Tools and Methodology

There has been very little substantive movement on a very outdated interface that Cerner seems to be...

Dec 2021
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