Cerner Extensive IT Outsourcing Comments

 
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Director

ROI and Cost

There are a lot of charges for Cerner's outsourcing services, and the vendor is always pushing us to...

Mar 2020
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Director

Tools and Methodology

Things may or may not get implemented as quickly as we think they should, but we haven't had any...

Mar 2020
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COO

Other Observations

There are some things we could be doing differently from a strategy perspective. Cerner is bringing...

Jun 2019
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COO

Tools and Methodology

Cerner executes well, but we have had issues with our revenue cycle. We didn’t hit our deadline, and...

Jun 2019
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COO

Relationship

Cerner has been an outstanding partner. They have really managed very well. I am not sure other...

Jun 2019
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COO

ROI and Cost

We struggle with the vacancy factor. We don’t always feel that Cerner is backfilling those full-time...

Jun 2019
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COO

Tools and Methodology

Cerner has driven tangible outcomes, and we see that in terms of the delivery on some of the...

Jun 2019
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COO

Tools and Methodology

I have worked with Epic in the past, and their product seems to be more user friendly. Epic is more...

Jun 2019
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Director

Project Results

Working with ITWorks is a mixed bag. The resources are good, but they seldom get work done when we...

Jun 2019
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Director

Relationship

Cerner hosts all our clinical and business solutions. Originally, the relationship was supposed to...

Jun 2019
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CIO

Other Observations

Cerner’s on-site leadership has been fairly good. But because we are not one of Cerner's biggest...

May 2019
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CIO

Tools and Methodology

Having Cerner run the operations has not been a positive experience for us, and our doctors and...

May 2019
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VP/Other Executive

Project Results

Overall, we are happy with ITWorks. The resources are well trained and motivated. They are familiar...

Feb 2019
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VP/Other Executive

Tools and Methodology

The ITWorks people don’t have a wide enough bandwidth to do all the projects that we have asked them...

Feb 2019
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CMIO

Other Observations

I feel like none of the products are ever going to be perfect. Understanding that and the fact that...

Jan 2019
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CMIO

Other Observations

Cerner is taking a very different approach to innovation. They are really ingraining their ideas...

Jan 2019
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CMIO

Other Observations

Overall, Cerner is coming to grips with the fact that they are very big. For a while, I think they...

Jan 2019
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CMIO

Project Results

Because we are outsourced and because of our relationship with Cerner, we have the inside track on...

Jan 2019
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CMIO

Tools and Methodology

The retrospective scope is always clear. Cerner's upgrade could have been smoother. There were a...

Jan 2019
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CIO

People and Knowledge

Cerner is a long-term partner. They are a good partner, and the ITWorks people work side by side...

Jan 2019
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CIO

Tools and Methodology

Cerner listens really well, and they continue to work with us on staff training and so forth. We...

Jan 2019
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CIO

Project Results

Sometimes getting things through Cerner’s channels is hard. It is hard to know who the right person...

Jan 2019
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Director

Project Results

Cerner holds ownership and manages the vendors of third-party applications. They work with them on...

Dec 2018
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Director

Project Results

Based on the survey numbers that Cerner gives us for the help desk, everything is great, and the end...

Dec 2018
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Director

Project Results

Our start with Cerner was rough in terms of meeting our SLAs, but things have improved. We have come...

Dec 2018
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Director

Project Results

Our enhancements for Millennium PowerChart seem to be taking a lot longer to go through. I think we...

Dec 2018
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Director

Other Observations

We are considering going with in-house resources and completely changing away from Cerner for cost...

Dec 2018
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Director

People and Knowledge

Cerner promotes a lot of the people working with us, and we are stuck filling those positions with...

Dec 2018
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Director

ROI and Cost

We would tell potential customers that ITWorks isn’t perfect and isn’t cheap. We have the IT people...

Nov 2018
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Director

People and Knowledge

We give high marks for the ITWorks people overall. A few nuances could be improved, but Cerner has...

Nov 2018
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CFO

People and Knowledge

Our Cerner ITWorks leaders have been stellar and a big factor in our happiness. They have all worked...

Nov 2018
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CFO

People and Knowledge

The Cerner ITWorks people do a great job of supporting our Cerner applications. However, there are...

Nov 2018
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CMIO

Project Results

Cerner manages their own applications very well. They tend to bend over backward for those products....

Sep 2018
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CMIO

People and Knowledge

The majority of our challenges with Cerner come from knowledge gaps. With Cerner’s applications,...

Sep 2018
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CMIO

People and Knowledge

The relationships with Cerner’s leaders depend on who Cerner sends to the sites and on the...

Sep 2018
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CIO

Tools and Methodology

One of the big pluses is that Cerner is starting to get some consistency across the client base....

Feb 2018
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CIO

Tools and Methodology

Because Cerner's systems go across multiple business lines, they need to make things more...

Feb 2018
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VP/Other Executive

People and Knowledge

The quality of resources that Cerner assigns to us has declined. They are too slow at completing...

Feb 2018
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VP/Other Executive

People and Knowledge

Cerner's support has been hit or miss ever since Cerner moved the help desk out of our hospital to...

Feb 2018
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Analyst/Coordinator

Relationship

Cerner's resources are very hands on and proactive in addressing concerns. Cerner has been a great...

Dec 2017
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CIO

Tools and Methodology

Unfortunately, some things didn't happen as fast as we hoped when we transitioned to Cerner's...

Nov 2017
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CIO

Tools and Methodology

We wish the help desk’s response time were faster; it has been terrible. And we have to call the...

Nov 2017
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CIO

Project Results

The ITWorks program has been great in terms of running our hospital’s data center and...

Nov 2017
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