Cybersecurity Is Critical in Today's Environment
Cerner Extensive IT Outsourcing
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Director
Cerner is a major part of everything we do. We have Cerner ITWorks, and Cerner employees come...
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Director
We didn’t have a really great project management team or process at our organization. Cerner brought...
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CMIO
Cerner doesn’t avoid charging for every little thing, but in some ways, with the nature of the...
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CMIO
Cerner is a fantastic partner, and I am often impressed with the services they render. Their EMR...
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CMIO
The quality of staff we work with from Cerner is extremely high. I give them a perfect score because...
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CMIO
I have heard some of Cerner’s executives talk at their annual forums. Strategically, they have the...
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CMIO
Cerner is trying to be outcome directed. They ask for us to give them very tangible targets, and...
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CMIO
I work with Cerner's IT people every day. I love all of them. They are smart, hardworking people....
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CMIO
Cerner always meets our expectations because we negotiate those expectations, and they want to be...
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CMIO
I may come to Cerner with a block that is one foot by one foot, for example, and I tell them that is...
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CMIO
We know who to go to when we have a problem. From top to bottom, the chain of command is very clear....
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CMIO
I am pretty certain that our top executives would say that we are getting our money's worth from...
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CMIO
I have to go through a Cerner executive to get our resources to do certain things. That drives me...
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CNO
Our biggest issue with Cerner is their lack of responsiveness to time-sensitive issues that are...
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CNO
Cerner simply doesn't understand that while people may be very educated about clinical issues, they...
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CIO
Cerner's people have jumped right in and helped us with things regarding COVID-19. We are doing...
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CIO
I wouldn't say that Cerner has consistently exceeded expectations over the past years, but more...
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CIO
We both have learned a lot. Cerner's people work shoulder to shoulder with us. The experience has...
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VP/Other Executive
Originally, we did our own coding and integration, but that became too much for our resources and...
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VP/Other Executive
We always want more from Cerner, and they have stepped up. They are expensive though. Anything that...
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VP/Other Executive
We are struggling with certain components and modules that the vendor offers. Cerner is struggling...
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VP/Other Executive
Cerner has been outstanding, particularly during the COVID-19 pandemic. We have stretched them quite...
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VP/Other Executive
We have really outstanding leadership in our executive Cerner point person. The other Cerner...
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VP/Other Executive
The people that Cerner sends in are young. Most of them have never worked in a practice. They have...
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VP/Other Executive
The vendor has more turnover among their group than I would expect. Key people will leave the...
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VP/Other Executive
Cerner never talks to us about what we are going to do with our business as we grow. The vendor is...
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VP/Other Executive
The vendor has really good people, but those people haven't changed as we have grown as an...
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VP/Other Executive
When we were getting ready to go live on a certain product, the vendor's interface team was...
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VP/Other Executive
Cerner's senior leadership is with us fairly often. That has been good, though they are much more...
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VP/Other Executive
Cerner's consultants are a mixed bag. The vendor has several people, particularly project leaders,...
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CIO
Our team has a lot of access to Cerner's training and interior resources. We have the ability to...
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CIO
We have a good working relationship with the vendor. We meet with them frequently.
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CIO
Depending on the circumstances, I would buy the vendor's services again. When we buy from the...
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CIO
One of our pain points has recently improved, but it has taken years for us to get there. We used to...
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CIO
Historically, I would give the vendor's executive involvement a high score. Cerner's executives were...
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CIO
The vendor has changed their model a bit over the last few years. We had an at-risk relationship...
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CIO
I think it is important for Cerner's customers to understand what they want to get out of the...
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CIO
We found that there were some people from Cerner who didn't fit into our culture. Blending two...
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CIO
The vendor doesn't nickel-and-dime us. We have a vendor representative on-site, and this individual...
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CIO
Sometimes, the vendor's consulting is hit or miss based on the quality of the person that the vendor...
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CIO
There have been some drawbacks to our relationship with Cerner. Cerner decided to move toward...
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VP/Other Executive
I would tell anybody that outsourcing is worth looking into, but it won't be perfect. That is true...
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VP/Other Executive
Cerner does a pretty good job. They are an IT shop, so they do everything. They are partners with...
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VP/Other Executive
Cerner charges us for every interface that we need. I wouldn't call it nickel-and-diming, but I...
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VP/Other Executive
Most of the vendor's consultants are knowledgeable and helpful, though that does depend on which...
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VP/Other Executive
I would like the vendor to be a little more flexible on projects and to pivot more quickly.
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VP/Other Executive
Cerner's executive interaction has decreased. They used to fly everyone out and show us new things,...
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CMIO
We would engage with Cerner's IT outsourcing services again. The only reason we have been able to...
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CMIO
The staff members from Cerner never fail to deliver. They are incredibly responsive and tend to be...
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CMIO
Cerner is not always perfect in their execution. Sometimes there is a little push and pull over what...
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CMIO
We have never seen our relationship with Cerner fail. Early on, it was a little more of a...
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CMIO
We tell others that one of the advantages of Cerner’s outsourcing and remote hosting services is...
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CEO/President
We do informatics and decision support, and Cerner does everything else. That has worked out very...
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Director
During COVID-19, Cerner has been really supportive. They give us a heads up when there is a new...
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Director
We get a lot of complaints from users about our help desk. Sometimes users are frustrated because...
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Director
Cerner has strategic abilities, but they have to listen to us and what we really want.
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Director
Cerner outsources their service, so we are talking to people from India. They are really good, but...
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